Enhanc ing property va lues andcreat ing qual i ty of l i fe through
recreat ion, community events , andleadersh ip .
HRCA Mission Statement
Flowchart
Board of Directors
Backcountry PlanningAreas Committee
DRC, Finance,CRC, Tribunal
CEO/GM
ArchitecturalCommittee
Delegates
Directors
Craig Ziesman,Vice President
Jeff Suntken, ViceVice-President
Brock Norris,Vice-President
Scott Lemmon,President
Dennis Seymour,Treasurer
Melissa Park,Secretary
Governing Documents
• Community Declaration (CC&R’s)• Covenants, Conditions, and Restrictions• Recorded against every Privately Owned Site• Contract between Owner and the HRCA• Supplemental Declaration• Articles of Incorporation• Bylaws
Terms
• Duty: Binding legal obligation
• Power: Ability to accomplish objective
• Liability: Corporate and/or personal
Directors Visionary Statementsand Objectives
Provide first class recreational amenities and programming• Provide events and venues that enhance our community lifestyle
• Seek new, innovative programs and events
• Recognize and promote opportunities for volunteerism
Build the Backcountry Wilderness Area to be the heart of Highlands Ranch• Create and implement a master plan for the Backcountry Wilderness Area
• Evaluate and implement recreational activities, programming and potential partnerships
Foster development that drives sustainable economic growth and supports our mission• Identify and advance economic opportunities that enhance Highlands Ranch and are in the best interest
of our residents
• Lead community stakeholders to ensure an appropriate balance of commercial, residential, recreationaland open space development
Define our distinct Highlands Ranch community lifestyle• Identify and implement high profile experiences that strengthen the community
• Promote the brand that attracts businesses and residents
Community Declaration
• Section 2.20 and 2.21 define Delegate and DistrictDelegate
• Section 4.4 Establishment of Delegate District• Section 4.6 Voting Rights of Delegates• Section 4.7 Delegates Representing Members Entitled
to Recreation Centers
Bylaws
• Section 5 addresses Delegates in General• Voting• Qualifications• Term of Office• Removal• Resignation• Vacancies
• Section 6 Meetings of Delegates
What is a Delegate?
• Delegate shall mean the natural person selected by
members within a Delegate District to represent such
Delegate District and to cast votes on behalf of
members within the Delegate District as provided in
the Community Declaration
Delegate Duties and Powers
• Delegates cast votes to represent the Members of thedistrict, one vote per privately owned site
• Delegates may vote by proxy• Attendance at the monthly Delegate Meeting and
Board of Directors meeting is necessary for theDelegate to adequately represent the District andunderstand the issues before the community
• The regular Delegate Meetings provide oversight forexpenditures for the HRCA recreational facilities
Delegate Duties and Powers
• The President and Secretary of the HRCA (Board ofDirectors) preside over meetings of Delegates pursuantto the Bylaws
• Meetings of Delegates may be called to approveincreases in Common Assessments above the allowableamount
• The Annual Meeting of Delegates is set for theDelegates to elect candidates to the Board of Directors
• The Delegates have authority to amend the bylaws ofthe HRCA with conditions, but not to amend theCommunity Declaration
Delegate Duties and Powers
• Rules and regulations for the use /operation of theRecreation Facilities
• Propose increases and/or reductions for theRecreation Function Common Assessments (RFCA’s)necessary for the operation of the Recreation Center
• Propose improvements to the Recreation Facilities• Propose recommendations to improve operating
systems for the members
HRCA Committees
• Architectural Committee• HRCA Tribunal• Development Review Committee• Finance Committee• Backcountry Committee
Architectural ReviewCommittee (ARC)
• Reviews exterior propertyimprovements
• Promulgates rules
• Reviews variance requests
• Non-compliance notices
HRCA Tribunal
• Hearing procedure and recommendation to theHRCA Board of Directors
• Section X Community Declaration• Section XII Bylaws• Legal: Failure to Comply with Board Ruling; fines
imposed, recreation privileges suspended,property lien filed, and case forwarded to legalcounsel to pursue additional legal remedies forcompliance
Development ReviewCommittee (DRC)
• Notify all Delegates of DRC Agenda projects inHighlands Ranch or adjacent area
• Referral Agency• No Authority• Referral Agency on Declarant projects
Finance Committee
• $23M budget for 2015
• 7 members
• Monthly financial review
• Budget review
• Special projects
• Reserve Study
• Fund Management & Reserve Study Policy
• Investment Policy
Property ManagementServices (Mike Bailey)
• 19 Homeowner’s Associations
• Four Full-Time Property Managers
• Quality - Professional People
- Higher Levels of Service
• Timely – Efficient Follow-through
• Reduce Costs
Sub-Association Properties
• Bradford Hills• Brownstones• Coventry Ridge• Falcon Hills• Falcon Hills South• Gleneagles Village• Highlands Walk (3)• Highwoods• Indigo Hill• Remington Bluffs
• Silver Mesa• Spaces• Stonebury• Stratton Ridge• Timberline Ridge• Tresana (3)• Turnbury / Birkdale• Weatherstone• Westridge Knolls
Overview of AccountingFunctions
• Financial Reporting• Accrual Basis• Balance Sheet and Income Statement
• Quarterly assessment billing and collections• Accounts payable & cash disbursements• Data Base Management
• Rec Trac – Recreation Programs• Solomon – Accounting System• FRX – Reporting
• Banking and Investments• Sub Association – Financials for 23 Associations• Budget Process• Audit and Tax Preparation
Financial Statements
Revenues• Assessments• Recreation Operations & Programs• Sub-Association Management• Community Events
Expenses• Administrative• Facility Operations• Program Expenses
Transfers• Bonds and Interest Payable• Reserve Funds
Finance Committee
• Seven Committee Members• Treasurer Serves as Chair on Finance Committee• Background and Experience
• From Banking, Consulting, Telecommunications, CPA, FinancialAnalyst
• Participation• Monthly meetings – 250 Hours• Budget Process meetings – 150 Hours• Audit Review – 25 Hours
Finance Committee Role
• Monthly review of HRCA Financial Statements
• Balance Sheet Variance From Prior Month
• Admin and Recreation Income Statement Variances
• Negative variances in excess of 10% and $5,000
• Positive variances in excess of 25% and $10,000
• Program Analysis
•Review of Recreation Programs
•Variance of Actual Results Compared to Budget• Backcountry and Investments
Finance Committee Role
• Quarterly Review• Sub-Association P & L• HR Cultural Affairs Association• HR Community Scholarship Fund• HRCA Capital / Reserves Expenditures
• Annual Review• Budget process• Audit review• Tax returns
Budgets
• Budget Message andAssumptions
• Operating Budgets• Administrative• Backcountry• Recreation
• Capital & Reserve Budgets• 5 Year Capital Improvement Plan• Reserve Study
• Cash Flow Projections by Fund
Budget Process
• June - BWS Planning Session• June to August - Draft Budget Prepared
Finance/Staff/CEO Time• August to October - Finance Committee Review7 meetings to Review HRCA, HRCAA & HRCSFMeetings are open to Board, Delegates and homeownersThis timeframe is the opportunity to provide feedback
• October - Board Review with Finance CommitteePresentation to Delegates
• November - Board of Directors Adopts Budget
Administrative Fund
FYE 2014 Administrative Operating Income Statement
Revenues $ 3.39M
Less: Operating Expenses $ 3.13M
Net Operating Income $ 0.26MLess: Transfers
• Capital & Reserves $ (0.52M)
Net Operating Profit $ 0.20M
Recreation Fund
FYE 2014 Recreation Operating Income StatementRevenues $ 20.17MLess: Operating Expenses $ 13.95MNet Operating Income $ 6.22MLess: Transfers
•Bonds $ 3.63M•Capital & Reserves $ 1.55M•Capital Project Fund $ 0.25M•Backcountry transfer $ 0.21M•Total Transfers $ 5.64M
Net Operating Revenue $ 0.58M
Employee Resources as of5/29/2015
• 902 Employees• Summer Seasonal Employees
Hire 75 – 100 Each Year
Recruitment & Selection
• Attracting and choosing the best candidates• Decentralized hiring by supervisory staff responsible
for specific functions• 73% of HRCA employees live in Highlands Ranch
Employee Benefits andCompensation
• 112 benefited employees• Utilize Broker for annual benefit renewal for health,
dental, life, STD & LTD. Participate in both nationaland local benefit surveys utilizing results.
• Utilize Broker for HRCA Retirement Plan• Compensation – participate in MSEC compensation
focus groups and surveys utilizing survey information.
Employee Relations
• Maintain employer - employee relationships• Preventing and resolving problems• Correcting poor performance and employee
misconduct• Ongoing training• Safety• Employee Relations committee
Payroll
• Bi-weekly payroll, 26 pay periods per year• 5/29/2015 – 902 employees in payroll system
- Silent Generation - 30- Boomers - 144- Gen Xer’s - 150- Millennials - 578
Highlands Ranch CommunityScholarship Fund
• Designated 501(c) 3 in 2003
• Funded by donations, corporate sponsorships & fund raising events
• $240,000 awarded to date
• 20 recipients received $1,500 scholarships this year
Community Relations
• Media Relations
• Newsletter, Activity Guide & Web Site
• Communication to Members throughe-Me Email Blast and Volunteersthrough Volunteer Update
• Community Partners/Sponsors
• Community Events
• Cultural Affairs Association
• General Manager and Community Relations Director areauthorized to speak on behalf of the HRCA
• Weekly correspondence with-Highlands Ranch Herald-Highlands Ranch Your Hub
• Program and event media releases and advisories
• Annual clipping file of all media stories
Media Relations
Publications - Communications
• HRCA News monthly newsletter
• (306,929 mailed plus 53,190 emailed)
• Activity Guide – 3 times per year
• (78,358 mailed plus 11,390 emailed)
• Web Site - HRCAonline.org
• 57,828 weekly views
• E-me: Meanwhile Back @ the Ranch
• Email blast to 36,527
• Volunteer Update – Delegate, BOD, and Committee Info
• Email blast to 127 volunteers
• Annual Community Calendar
• Facebook – 7782 followers, Twitter – 994 followers
• “Local Biz Directory” Highlands Ranch online directory
• Welcome Booklet – Info given to new residents
• Web calendar of events & programs
• Event/Weather Line: 303-471-8888
Community Partners
CURRENT PARTNERS
• Alphagraphics• Arma Dei Academy• CenturyLink• Cherry Hills Community
Church• Children’s Hospital• Comcast/Xfinity• Corner Bakery Cafe• Culligan Water• Davidson’s Liquors• Elements Massage• Groove Automotive• HindmanSanchez• Learning Express Toys• Littleton Adventist Hospital• M4 Roofing & Gutters• Metro District• Metropolitan State
University• Nicolo’s Pizza
• Noodles and Company• Redstone Dental &
Orthodontics• Pro Disposal• Salsa Brava/Urban Egg• Schomp Automotive• Shea Homes• Sky Ridge Medical Center• St. Andrew United Methodist
Church• Symmetrix Solutions• Tattered Cover Book Store• Wells Fargo• Whole Foods• Wind Crest
Annual Sponsor Benefits:• Marketing in the facilities• Advertising in the Activity Guide• Logo recognition on flyers,
Newsletter and Activity Guide• Participation in Events• $136,000 Sponsorship Revenue
Community Events
Ranch Hand Volunteers
68 volunteers
Incentive Program
Assisting with events
One-on-one Trainingand orientation
923 Total Volunteer Hours
Over 174,393 Attendees atHRCA Events
• Beverage Tastings
• Taste of Highlands Ranch
• Easter Egg Hunt
• Beer Festival
• Farmers’, Street, & Winter Markets
• 4th of July Parade & Celebration
• Trick-or-Treat Street
• Hometown Holiday
• Recycling events
• Doggie Splash
• Touch-a-Truck
• Father/Daughter Sweetheart Ball
• Home Improvement Expo
• Craft and Gift Shows
• Paranormal Party
• Film in the Park
• And more!
226 Volunteer Hours to Service Programs
Cultural AffairsAssociation
The Highlands Ranch Cultural Affairs Association (CAA) is a 501(C) 3organization, formed in 2001, to address the need for a cultural foundationin the rapidly growing community of Highlands Ranch. The CAA provides acentral organization from which educational, artistic, musical, theatrical, anddance events are provided to the residents of Highlands Ranch andsurrounding communities.
• $245,850 budget for 2014
• Art Encounters – Public Art Program
• SCFD Funding Grant• $90,000 budget for 2014/2015
Over 37 Cultural Programs = 74,708 attendeesWinter Cultural Series Highlands Ranch DaysHooked on Fishing Ladies’ Fishing on the FlySummer Concert Series Murder Mystery TheaterJazz at the Mansion Summer’s Sunset ConcertOktoberfest Culture on the Green SeriesChinese New Year Showtime at Southridge SeriesClassic Car Show Classical Music SeriesJuly 4th Concerts Entertainment for Teddy Bear Teas,
Senior Club, and Hometown Holiday
Ken Joseph,Operations and Programs
Director
Ken Joseph,Operations and Programs
Director
Operations and Programs
Common Features- Indoor/Outdoor Pools (19 bodies of water)- Running Tracks- Gyms- Fitness/Dance Studios- Weights- Exercise Machines (300+)
Common Features- Indoor/Outdoor Pools (19 bodies of water)- Running Tracks- Gyms- Fitness/Dance Studios- Weights- Exercise Machines (300+)
Facilities
Recreation Center atNorthridge
62,685 Sq. Ft.• Special Features
• Tennis Pavilion• Racquetball Courts• Gym• Saunas
• Major Programs• Tennis/ Racquetball/ Aerobics• Competitive Swimming - Swim Meets
62,685 Sq. Ft.• Special Features
• Tennis Pavilion• Racquetball Courts• Gym• Saunas
• Major Programs• Tennis/ Racquetball/ Aerobics• Competitive Swimming - Swim Meets
Recreation Center atSouthridge
72,000 Sq. Ft.Special Features• Auditorium• Commercial Kitchen• Senior Lounge• Pottery Studio• Pools – Kid’s Play Area• Current Channel – Log Walk• Fitness PoolMajor Programs• Volleyball - Martial Arts - Theater - Pottery - Art - Cooking
72,000 Sq. Ft.Special Features• Auditorium• Commercial Kitchen• Senior Lounge• Pottery Studio• Pools – Kid’s Play Area• Current Channel – Log Walk• Fitness PoolMajor Programs• Volleyball - Martial Arts - Theater - Pottery - Art - Cooking
Recreation Center atEastridge
85,000 Sq. Ft.Special Features• Children’s (Frog) Pool• Indoor Outdoor Water Slides• Steam Room• Climbing Wall• Sand Volleyball Courts - Outdoor
Major Programs• Swim Lessons – Basketball - Dance• Children’s Programs – Pre-School – Day Camp
85,000 Sq. Ft.Special Features• Children’s (Frog) Pool• Indoor Outdoor Water Slides• Steam Room• Climbing Wall• Sand Volleyball Courts - Outdoor
Major Programs• Swim Lessons – Basketball - Dance• Children’s Programs – Pre-School – Day Camp
Recreation Center atWestridge
72,000 Sq. Ft.Special Features• Indoor Synthetic Turf• Spin Cycle Studio• Batting Cages• Pitching Structure• Outdoor Children’s (Whale) Pool
Major Programs• Soccer – Lacrosse - Flag Football• Spin Cycling Classes• Martial Arts• Children’s Programs - Pre-School
72,000 Sq. Ft.Special Features• Indoor Synthetic Turf• Spin Cycle Studio• Batting Cages• Pitching Structure• Outdoor Children’s (Whale) Pool
Major Programs• Soccer – Lacrosse - Flag Football• Spin Cycling Classes• Martial Arts• Children’s Programs - Pre-School
Facility Management
• Recreation Property - 35 Acres• Facilities - 6.6 Acres (330,000 Sq. Ft.)• Open 17 Hrs./Day - 7 Days/Wk. - 361 Days/Yr.• 5000 + Visits/Day• Janitorial• Membership - (New Residents)• Registration - (Programs & Events)• Customer Service - Member Relations
Operations Management
Energy Conservation• Reduce electric, gas, and water costs --- Improve efficiency• McKinstry Energy Saving Project -- $163K Annual Utility SavingsFinancial Management• Expense Control – Reserve Study• Capital/Reserve Project Mgt.Health & Safety• Minimize Injuries - Trend Analysis - Safety Culture• Worker’s Comp. Experience Modification Factor -- (0.76)• Improve Employee HealthSecurity• CCTV Cameras – Douglas County Sheriff’s OfficeTraining• New Hires - Policies - Safety
$4.8 Million Business Function
• Aquatics Department
• Youth and Adult and Education Department
• Sports and Fitness Department
Programs Management
Aquatics Management(Diane Ball)
Supervisor(2) Coordinators
• Group - Private Swim Lessons• Coached Aquatics - Swim Teams• Diving / Scuba / Snorkeling / Infant Swimming• Birthday Parties
Supervisor
(4) Coordinators
• Children’s – Youth - Teen
• Preschools
• Day Camps
• Art – Music – Dance - Drama
• Education Classes
Youth and Adult Education(Meredith Parker)
Supervisor
(5) Coordinators
• Fitness
• Martial Arts
• Sports Leagues - Camps
• Tennis
• Race Series
• Therapeutic Recreation
Sports & Fitness(Chad Mejia)
Maintenance Services(Steve Lang)
• Preventative Maintenance• HVAC - Plumbing - Electrical
• Pools - Pumps - Motors
• Boilers
• Light Construction
• Painting - Dry Wall - Tile
• Cardio Machines
• Landscaping - Fences
• Snow Removal
• Events - Set-up - Tear-down
Mission
To provide visitors with unprecedentedopportunities to enjoy nature near where
they live, while protecting andconserving natural, cultural,
archeological, and historical resourcesfor the enjoyment of future generations.
Important Dates
1988• OSCA Agreement, Set aside the 8,200 acres
1996• Wildcat Regional Park Agreement
1997• Shea Homes purchases Highlands Ranch from Mission Viejo
More Important Dates
June 2000• Douglas County approved the Highlands Ranch OSCA plan
which outlined allowed uses in certain sections of theproperty, basically a zoning document for OSCA
2002• HRCA Management Plan completed
June 2002• Strategic Planning Committee presents recommendations
to the Board
June 2000• Douglas County approved the Highlands Ranch OSCA plan
which outlined allowed uses in certain sections of theproperty, basically a zoning document for OSCA
2002• HRCA Management Plan completed
June 2002• Strategic Planning Committee presents recommendations
to the Board
More Important Dates
January 2006• Shea Homes and the HRCA complete the early conveyance of two parcels.• 811 acres and 63 acres for a total of 874 acres.• OSCA officially becomes known as The Backcountry Wilderness Area of
Highlands Ranch.July 2006• Wildcat Mountain Trails openMay 2009• Remainder of Backcountry is conveyed to the HRCA• Total of 7,254 acresAugust 2009• Highlands Point Trail System Opens• HRCA Now has over 11 miles of trails
January 2006• Shea Homes and the HRCA complete the early conveyance of two parcels.• 811 acres and 63 acres for a total of 874 acres.• OSCA officially becomes known as The Backcountry Wilderness Area of
Highlands Ranch.July 2006• Wildcat Mountain Trails openMay 2009• Remainder of Backcountry is conveyed to the HRCA• Total of 7,254 acresAugust 2009• Highlands Point Trail System Opens• HRCA Now has over 11 miles of trails
Protect
What:- Habitat, Wildlife, History, Culture
Why:- Few places left along the Front Range- Large, contiguous area- An island in sea of development
How:- Planning
- Trails, activities, development- Limit access to parts- Habitat improvement, maintenance, etc.
Programs
• To provide diverse, experiential activities in the outdoors toconnect people to nature
• Through our diverse offerings we hope to be a vehicle thatencourages as many people as possible to enjoy the wondersof nature and the outdoors
• To provide diverse, experiential activities in the outdoors toconnect people to nature
• Through our diverse offerings we hope to be a vehicle thatencourages as many people as possible to enjoy the wondersof nature and the outdoors
Backcountry Wilderness AreaPrograms Offered
• Full Day Youth Camps• Archery Lessons• Hayrides• History• Star Gazing• Art• Horseback Rides• Community Campout
• Nature Hikes• Vehicle Tours• Themed B-Day Parties• Elk Bugling• Elk, Turkey, Deer, &
Coyote Hunting• Haunted Forest• Elk Banquet
Backcountry Wilderness AreaRevenue
• Program Revenue Generated By the Year:• 2009: $29,000• 2010: $29,000• 2011: $49,000• 2012: $87,000• 2013: $33,000• 2014: $154,000• 2015: $ 191,000 (Projected)
Backcountry Wilderness Area -Volunteers
• Trail Patrol Volunteers• Monthly Volunteer Projects• Eagle Scout Projects• Group Service Projects• Well Over 1,000 Hours of Volunteer Hours
Enhancing and MaintainingProperty Values
Mike Bailey,Community Improvements
Services and PropertyManagement Director
Community Improvement Services
• The Department Has Four (4) Areas of Emphasis:- Architectural Residential: Residential Improvement
Review- Commercial: Commercial Improvement and Signage
Review- Compliance: Covenant Guideline Enforcement in
Both Commercial and Residential Settings-Legal: As mandated per the Community Declaration
The following explains how to obtain an approval.Call (303) 471-8821 if you need assistance.
Architectural Submittal Process
Approval Letter Sent
Denial Letter Sent Compliance Noted by Association
File Closed
Completion Inspection DoneFollow-Up At One Year or Upon Receipt ofCompletion Notice. Resubmittal Required
If Not Completed Within One Year
Appeal May Be Filed Within 20 Days AfterCommittee’s Decision
Re-Submit Revised Plan
Property Owner Prepares & SubmitsImprovement for Architectural Review
Community Improvement ServicesReviews Submittal
Verification that Informationis Complete
Architectural Committee Reviewof Submittal
Request for Further Information FromHomeowner
Noncompliance Flowchart
RE-INSPECTION – NOTICE OFCOMPLIANT TO THE
DIRECTORS
RE-INSPECTION BOARDDECISION
1ST STANDARDNONCOMPLIANCE LETTER
AFTER INSPECTION
RE-INSPECTION – 2ND
STANDARD NONCOMPLIANCELETTER
Timeframe Examples
• Trash Container
• Unsightly Material
• General Landscape
• Recreational Vehicle
• Commercial Vehicle/Trailer
• Put away on day of pickup - 3 day review
• Removal of items - standard 5 day review
• Repair or Maintenance - 5-14 day review
• 72 hour rule - 72 hours in 7 day period
• Submit and/or Remove - 5 day review
Protocol
• Complaint calls from members = 60%Staff initiated action = 40%
• All complaints verified by staff prior to action
• 2,500 letters per month in summer1,200 letters per month in winter
• Board Members should refrain from discussing allcompliance issues with staff or members as they may bebrought before the Board for a decision at a later date
• Architectural Committee - Review of residentialimprovements, Design Guideline Revisions
• Design Review Committee - Review of CommercialDevelopment, Zoning, Development Guide Revisions
• Commercial Review Committee - Review signage and minoramendments to SIP
• Tribunal – Hearing Process
Committees
Douglas County Government
• Law Enforcement• Roads and Street Maintenance• Zoning• Traffic Light Control
Highlands Ranch Metro District
• Arterial Landscape Maintenance• Parks, Outdoor Sports & Recreation Programs• HRMD Trails Construction & Maintenance