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OutSystems® Platform Delivering customer-centric business applications fast
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Properties of a customer-centric business application
Transforming
Iterative Changing
Abstracting Automating
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Properties of a customer-centric business application Transformational - helps organizations achieve their strategic goals.
Spanning several iterative phases, from design to execution to
monitoring and continuous improvement.
Change is key to process improvement
Abstraction and SOA strengthens enterprise architecture
Helps organizations achieve robust customer centricity by automating
their policies, procedures and workflows
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Transforming
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Transformational - helps organizations achieve their strategic goals
Charter
Mission
Objectives
Process
Resource
Vision
KPI’s
Business Model EQFM
BSC
IIP
ISO
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Transformational - helps organizations achieve their strategic goals
Businesses need to innovate in order to compete
They also need to be able to introduce change, and do it very quickly to respond
to market demands
Transformational capability allows the organization to be adaptive and responsive
to changes in business objectives, customer behavior, and market conditions
Innovation and Change
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Transformational - helps organizations achieve their strategic goals
Charter
Mission
Objectives
Process
Resource
Vision
KPI’s
Business Model EQFM
BSC
IIP
ISO
Less is More The Value of an iterative Approach
Source: Standish Group Study Reported at XP2002 by Jim Johnson, Chairman
Features and Functions Used in a Typical System
Think Big
Time to value
Start small
Scale Fast
Ongoing value
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Spanning several iterative phases, from design to execution to monitoring and continuous improvement.
With the help of enterprise process automation, the business is able to do
real-time activity monitoring
Tracking the execution of each automated process
tracable / auditable assigned tasks
performance of workers (they are not “users” – Gloria Gery)
performance of individual processes
Businesses can take any of their KPIs and drill down to affect change and
improve performance
Managing Business Performance
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Changing
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Managing Change Iterative change is key to process improvement
Easily introduce business policy or procedural changes while reusing IP / assets
across the organization
The business can be empowered to make changes directly
Assets include process flows, decision rules, case types, dependencies, user
interfaces (UI), and integration componets
Organized along a number of dimensions such as product type, customer, or
location
Empower business to introduce incremental changes to business rules and
processes
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Iterative
Integrated change lifecycle
Rollout Process Changes Incrementally, maintaining quality and control
Processes depend on applications and have a similar lifecycle
Drop complex integrations, data dictionaries, broken processes.
Enhance productivity
Iterative change is key to process improvement
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Abstracting
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Context for Business Assets Abstraction and SOA strengthens enterprise architecture
Businesses need to treat customers uniquely, based on a
particular set of criteria
Apps must provide the context and specific solutions for
their customers or lines of business and personas
With holistic architecture enterprises can easily reuse and
specialize their business assets and IP
People Process
Context Information
Technology
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The Plan Customer centric service – outside in thinking An enterprise architecture (EA) is the blueprint of the enterprise, capturing business,
application, information, and infrastructure models and their relationships
An EA attempts to modernize legacy systems and govern change through complex
organizations
Service-oriented architectures (SOA) and Web-oriented architectures (WOA) are important
patterns that provide the ability to loosely couple applications, trading partners, and
organizations via standards
Increasingly, business applications must be modernized through an agility layer
With the emergence of the cloud, infrastructure is being outsourced as a service
The most important trend is to combine data, process, and intent to optimize the customer
experience via a revamped business architecture
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Automating
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Managing Business Solutions with Agility and Continuous Improvement Achieve robust customer centricity by automating policies, procedures and workflows Prioritize various initiatives or projects in “slivers” or “chunks” for improvement or
optimization - each sliver represents :
low-hanging fruit that can show a quick improvement or win with demonstrable
business value
The business can automate business solutions through iterative methodologies
The system can construct, wizard, and provide accelerated assistance throughout the
iterations and continuous improvement lifecycle
The business, in collaboration with IT, can deploy solutions very quickly, and then
observe the behavior and performance of the automated processes
Then introduce incremental changes through continuous improvement cycles
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Building blocks to an Adaptive Enterprise Customer-centric business apps
People Process
Context Information
Technology
Roles & Account-
ability References Supplier
Contracts Customer Contracts
P a r t i c i p a n t s / R e l a t i o n s h i p s
A r c h i t e c t u r e s
EA SOA WOA BM
Business Rules
Analytics & Decisions
Business Events Information
P r o c e s s C o n t e x t
Production workflow
Case Manage-
ment BPR & BPI Lean Six
Sigma
P r o c e s s A u t o m a t i o n & I m p r o v e m e n t
adapt ive enterpr ise
customer -centr ic
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The Opportunity The way applications are built and maintained (automated) today is pushing IT resources to a breaking point.
The average age of legacy apps in Corporate
South Africa is 17 years
The average age of legacy apps in Corporate
South Africa is 17 years
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