2014 out systems paas customer-centric business applications fast

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OutSystems® Platform Delivering customer-centric business applications fast

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Properties of a customer-centric business application

Transforming

Iterative Changing

Abstracting Automating


Properties of a customer-centric business application   Transformational - helps organizations achieve their strategic goals.

  Spanning several iterative phases, from design to execution to

monitoring and continuous improvement.

  Change is key to process improvement

  Abstraction and SOA strengthens enterprise architecture

  Helps organizations achieve robust customer centricity by automating

their policies, procedures and workflows


Transforming


Transformational - helps organizations achieve their strategic goals

Charter

Mission

Objectives

Process

Resource

Vision

KPI’s

Business Model EQFM

BSC

IIP

ISO



  Businesses need to innovate in order to compete

  They also need to be able to introduce change, and do it very quickly to respond

to market demands

  Transformational capability allows the organization to be adaptive and responsive

to changes in business objectives, customer behavior, and market conditions

Innovation and Change



Charter

Mission

Objectives

Process

Resource

Vision

KPI’s

Business Model EQFM

BSC

IIP

ISO

Less is More The Value of an iterative Approach

Source: Standish Group Study Reported at XP2002 by Jim Johnson, Chairman

Features and Functions Used in a Typical System

Think Big

Time to value

Start small

Scale Fast

Ongoing value


Spanning several iterative phases, from design to execution to monitoring and continuous improvement.

  With the help of enterprise process automation, the business is able to do

real-time activity monitoring

  Tracking the execution of each automated process

  tracable / auditable assigned tasks

  performance of workers (they are not “users” – Gloria Gery)

  performance of individual processes

  Businesses can take any of their KPIs and drill down to affect change and

improve performance

Managing Business Performance


Changing


Managing Change Iterative change is key to process improvement

  Easily introduce business policy or procedural changes while reusing IP / assets

across the organization

  The business can be empowered to make changes directly

  Assets include process flows, decision rules, case types, dependencies, user

interfaces (UI), and integration componets

  Organized along a number of dimensions such as product type, customer, or

location

  Empower business to introduce incremental changes to business rules and

processes


Iterative

Integrated change lifecycle

  Rollout Process Changes Incrementally, maintaining quality and control

  Processes depend on applications and have a similar lifecycle

  Drop complex integrations, data dictionaries, broken processes.

  Enhance productivity

Iterative change is key to process improvement


Abstracting



Context for Business Assets Abstraction and SOA strengthens enterprise architecture

  Businesses need to treat customers uniquely, based on a

particular set of criteria

  Apps must provide the context and specific solutions for

their customers or lines of business and personas

  With holistic architecture enterprises can easily reuse and

specialize their business assets and IP

People Process

Context Information

Technology


The Plan Customer centric service – outside in thinking   An enterprise architecture (EA) is the blueprint of the enterprise, capturing business,

application, information, and infrastructure models and their relationships

  An EA attempts to modernize legacy systems and govern change through complex

organizations

  Service-oriented architectures (SOA) and Web-oriented architectures (WOA) are important

patterns that provide the ability to loosely couple applications, trading partners, and

organizations via standards

  Increasingly, business applications must be modernized through an agility layer

  With the emergence of the cloud, infrastructure is being outsourced as a service

  The most important trend is to combine data, process, and intent to optimize the customer

experience via a revamped business architecture


Automating


Managing Business Solutions with Agility and Continuous Improvement Achieve robust customer centricity by automating policies, procedures and workflows   Prioritize various initiatives or projects in “slivers” or “chunks” for improvement or

optimization - each sliver represents :

  low-hanging fruit that can show a quick improvement or win with demonstrable

business value

  The business can automate business solutions through iterative methodologies

  The system can construct, wizard, and provide accelerated assistance throughout the

iterations and continuous improvement lifecycle

  The business, in collaboration with IT, can deploy solutions very quickly, and then

observe the behavior and performance of the automated processes

  Then introduce incremental changes through continuous improvement cycles


Building blocks to an Adaptive Enterprise Customer-centric business apps

People Process

Context Information

Technology

Roles & Account-

ability References Supplier

Contracts Customer Contracts

P a r t i c i p a n t s / R e l a t i o n s h i p s

A r c h i t e c t u r e s

EA SOA WOA BM

Business Rules

Analytics & Decisions

Business Events Information

P r o c e s s C o n t e x t

Production workflow

Case Manage-

ment BPR & BPI Lean Six

Sigma

P r o c e s s A u t o m a t i o n & I m p r o v e m e n t

adapt ive enterpr ise

customer -centr ic


The Opportunity The way applications are built and maintained (automated) today is pushing IT resources to a breaking point.

The average age of legacy apps in Corporate

South Africa is 17 years

The average age of legacy apps in Corporate

South Africa is 17 years

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