Download ppt - © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialCUCMS_Oview_07 1 Cisco Unified Communications Management Suite Overview

© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialCUCMS_Oview_07 1

Cisco Unified Communications Management Suite

Overview


Comprehensive Network Management Solutions Tailored for the Customer

Cisco VAR Managed Services

solution

Mid-Market

Cisco netManager – Unified

Communications

Enterprise

Cisco Unified Communications

Management Suite

Small-to-Medium Office or Branch


Cisco Unified Communications Network Management

1500250 Number of Employees

100

20

Num

ber o

f Dev

ices

CUCMS•CUPM•CUOM•CUSM

•CUSSM

CiscoVAR MSP Solution

Partner-deliveredPartner-deliveredmanagementmanagement

Customer Customer self- managedself- managed

Customer Customer self-managedself-managed

Cisco netManager


Managing Cisco Unified Communications

The broad range of Cisco Unified Communications products provides enormous flexibility

What provides value in terms of flexibility makes the need for unified management more critical than ever

CU Presence ServerCUCC, CUCCE, CER

Applications

CU MeetingPlaceCU MeetingPlace Express

Rich Media Collaboration

CUCM, CUCMECU, CUC, CUE

Call Control and Messaging

RoutersSwitchesGateways/GatekeepersTrunking

IP Fabric



Empowering Customers to be More Efficient While Operating the Unified Communication System

Productivity Simplification Automation



Customer NeedsPlan and Design Implement Operate

Deploy and provision• Voice infrastructure provisioning• Dial plans & partitioning• Batch provisioning

Manage moves, adds, changes• Endpoint devices• Users, services• Phones, lines, voicemail, …

GW/GK Configuration• Voice port configuration• GW/GK dial plans

Track and report on user experience• Voice quality using sensors

• Executive & Operations reports• Capacity planning reports

Future Release Content & Dates Are Subject to Change

Assess/prepare network for IP Communications• Hardware/software compliance• Predict overall call quality• Best practice analysis

Monitor and diagnose problems• Service-level views• Proactive testing including SCCP &

SIP phones• Track inventory, changes• Video endpoint support• Phone-Phone testing



Product mappingsPlan and Design Implement Operate


CiscoWorks Voice Manager

3.0 FCS3CQ05


Service MonitorTrack and report on user experience• Voice quality using sensors and

phones• Reporting & SLAs• TelePresence supportOperations ManagerMonitor and diagnose problems• Service-level views• Proactive testing including SCCP &

SIP phones• Track inventory, changes• Video endpoint support• Phone-Phone testing• TelePresence support

2.0FCS

4CQ06

• Executive & Operations reports• Capacity planning reports 2.0

FCS 4CQ06

Deploy and provision• Voice infrastructure provisioning• Dial plans & partitioning• Batch provisioning

Manage moves, adds, changes• Endpoint devices• Users, services• Phones, lines, voicemail, …




Product mappingsPlan and Design Implement Operate


CiscoWorks Voice Manager

3.0 FCS3CQ05


Service MonitorTrack and report on user experience• Voice quality using sensors and

phones• Reporting & SLAs• TelePresence supportOperations ManagerMonitor and diagnose problems• Service-level views• Proactive testing including SCCP &

SIP phones• Track inventory, changes• Video endpoint support• Phone-Phone testing• TelePresence support

2.0.1FCS

2CQ07

Service Statistics Manager• Executive & Operations reports• Capacity planning reports 2.0.1

FCS 2CQ07

Provisioning ManagerDeploy and provision• Voice infrastructure provisioning• Dial plans & partitioning• Batch provisioning

Manage moves, adds, changes• Endpoint devices• Users, services• Phones, lines, voicemail, … 1.0 FCS

2CQ07

1.1 FCS2CQ07



OperationsManager

ServiceMonitor

Service Statistics Manager

ProvisioningManager

Cisco Unified Communications Management SuiteSolution Architecture, 2CQ07 View



Product Overviews


Cisco Unified Provisioning Manager


Provisioning Manager 1.1 Single view of a subscriber and

their services Simplified management of

subscribers, services, and Cisco Unified resources

Day 1 – template deployments

Day 2 – delegate MACDs Single provisioning interface to Cisco Unified

systems

• Policy-based, business oriented

• With the speed and accuracy of automation

• Manage multiple CCM Cluster, CCME, Unity, Unity Express, and Unity Connection systems from one Provisioning Manager

CCM, CCME Unity, CUE, UC


1.1 Features

OrderType UserID FirstName LastName Domain ProductName ServiceArea ExtensionMobilityLineTypeAdd Sample 01 John Smith BCI Extension Mobility Access with Line NewJersey Auto-Assigned LineAdd Sample 02 Sarah Hosein BCI Extension Mobility Access with Line Delaware Auto-Assigned Line

Example: Add Extension Mobility

Day 1

–Template based Infrastructure provisioning

Push Dial-Plan components and other ‘common’ constructs to end systems

–Batch processing of total ‘services’ for subscribers

OrderType UserID ProductName ServiceArea FirstName LastName Domain PhoneNumber Email Department

Add Sample01 phone Dallas MohammedKhan MSP 972-345-9878 [email protected] salesAdd Sample02 phone Dallas George McNab MSP 972-345-4533 [email protected] finance

Example 1: Add New Users

Day 2

–Delegation of MACD functions on a Domain Level

–Provisioning Policy settable at several levels

Auditing and tracking of all configuration changes on the underlying application


CUPM Multi-Dimensional Policy

DomainsDefines groupings of subscribers for delegation purposes

Service AreasDefines how to map to the devices and applications in the voice network

Subscriber TypesDefines policy related to type of Subscribers in the organization

Service Areas

Subscriber Types

Domains


Managed Voice Domains

CM Express

Unity Express

Domain #1

Service AreaService Area

CM Express

Unity Express

Service Area

Global Level Management

...

CMUnity

Domain #N

Service AreaService Area

CM Express

Unity Express

Service Area

• Managed by Central IPC experts• Visibility and control of all IPC Infrastructure and Subscriber services across all Domains

• Managed by a department within an Enterprise• Visibility and control of all Subscriber services within the Domain


Cisco Unified Provisioning Manager Benefits

Reduction in provisioning time resulting in more satisfied subscribers

Lower operational costs through automation

Standardized deployments with “custom-order” capabilities

Simplified Service view across a resource base of Cisco IPC products

Managed IPT & Messaging in a scalable fashion


Cisco Unified Operations Manager


Operations Manager 2.0 Support for all the layers of Cisco Unified

Communications System Actionable, service level view Phone and device inventory reports:

phone status, phone trackingSCCP and SIP Phones3rd party SIP phones

Contextual performance monitoring, alerting and reporting

Support for CUCM, Unity, CUCME, CUE, CUCC, CUCCX, GW, Routers, Switches, Phones and Applications (CCC, CER, PA,…)

Supports Service Monitor 2.0 and C-VTQ based voice-quality monitoring

TelePresence endpoint, video enabled IP phone monitoring and reporting

CUCM Database replication verification


Operations Manager 2.0Service Level Views and Reports Actionable, real-time service level view highlighting logical dependencies and physical connectivity Endpoint status, gateways status and insight into route-list and route-group status and utilization

details Current operational status, Service Impact Reports and context-sensitive diagnostics Inventory status, phone search, service quality lookup and other useful diagnostics CUCM database replication status


Operations Manager 2.0Operational and Performance Monitoring

Real-time alerts display with the ability to drill down and view detailed events on each device/application Drill down details and context sensitive diagnostics Real-time voice quality alerts display based on MOS information from Service Monitor 2.0 Contextual performance monitoring for CUCM, Unity, GWs, CUCME and CUE Real-time trending and analysis over a 72hr moving window Thresholding and alert/event generation and notifications Alerts may be forwarded as emails, SNMP traps, and syslogs with context-sensitive links


Operations Manager 2.0Diagnostic tests

VV

WAN

PSTN

VV

End - End testing (signaling + data path)

Node - Node testing (IP SLA)

Integrated diagnostics linked to monitoring and proactive testing Replicate end user activities (Skinny and SIP based) End to End Call (Signaling and RTP) Phone Registration Dial-tone Message Waiting Indicator Conference Emergency Call

Phone diagnostic tests• Phone feature tests (redial, fwd, confrn) • Dial plan tests

Generate synthetic traffic (IP SLA based)• Quality/Latency/Jitter/packet loss • Gateway registration

RegisterDial-tone

RedialHoldPark

TransferConfrn


Cisco Unified Operations Manager Benefits

Real-time visualization and monitoring of the entire Unified Communications system enables highly effective monitoring and troubleshooting

Powerful diagnostic tests and troubleshooting capabilities rapidly isolate faults and increase productivity

Inventory and change monitoring enable tracking of complete details of unified communications devices and IP phone inventory

Correlation, analysis, and presentation of voice service quality data and alerts


Cisco Unified Service Monitor


Service Monitor 2.0

Campus

CUOM

Branch Office2

SRST

Cisco 1040Sensor C

Cisco 1040Sensor A

Branch Office1

PSTN

CallManagerCluster

Voicemail System Cisco 1040

Sensor B

Rest of the World

IP WAN

Service Monitor 2.0 CVTQ- phone based voice quality in addition to Cisco 1040 sensor-derived

voice quality Configurable thresholds based on MoS, Codec, Endpoints and Sensors Out of the box and customizable voice quality reports

Phone A

Phone E

Phone D

Phone C

Phone B

Voice GW

CUSM

!!!


Service Monitor 2.0 – Cisco 1040 Sensors

Provides real time voice quality measurement, system-wide 802.3af PoE (Power over Ethernet) compliant Uses ITU G107 R-factor to compute MoS FCC Class B certified Supports 100 concurrent RTP streams Two 10/100 Ethernet interface (one management and one SPAN port) Supports CDP (Cisco Discovery Protocol) Supports external power adaptor User experience monitored every 60 seconds and alerted if below MOS

threshold


Service Monitor 2.0 Comprehensive service quality measurement solution, starting with voice quality

Combination of real-time voice quality measurement using Cisco 1040 sensors with system-wide voice quality measurement using CVTQ (phone based) provides complete voice quality view


Service Monitor 2.0 Reports

Consolidation of voice quality reports collected from multiple clusters

“Most impacted endpoints reports” provides details of the end points experiencing the most severe voice quality issues over a period


Cisco Unified Service Monitor Benefits

Pro-active voice quality monitoring and alerting for every call and every call segment

Valuable after the effect reports on poorest quality calls, most impacted endpoints etc

Easy to deploy and maintain solution based on SW only or SW and HW

Integrated diagnostics when used in conjunction with Cisco Unified Operations Manager


Cisco Unified Service Statistics Manager


Cisco Unified Service Statistics Manager Leverages wealth of data in Operations

Manager and Service Monitor Enables partitioning of Unified

Communications statistics dataBased on network, service, business and user criteriaSystem-wide, across multiple CUCM clusters, Unity voicemail systems, CUCME and gateways

Enables SLA creation, measurement and verification based on Unified Communications metrics

Generates out-of-the-box reportsSpecific focus on Executive, Operations and Capacity Planning roles

Provides ability to customize reports based on user needs

Enables export of data and reports to external applications


Cisco Unified Service Statistics Manager Executive (CIO/CTO) Users

Insight into overall voice service delivered to users

– Call volume

– Service quality

– Service availability

– Trends over time- getting better or worse?

– Top problems, most impacted user groups

Reports across overall deployment, across selected clusters, or user-defined groups of phones, locations, etc.


Cisco Unified Service Statistics Manager Operations Users

Exception reporting– Unusual call volume, Top N calls/users/…

Troubleshooting reports– Reports on IP SLA tests, Call Failure Analysis

reports, …

Traffic reports– Per call category (on-net/long distance/…),

completed vs. incomplete calls, duration, per site/location, per user-defined group, …

Service Quality reportsVoice quality call detail reports, threshold violations,

trending

Availability reports– CUCM, CUCME, CUC, CUE, Gateway, Trunk

Group, Trunk availability

SLA reports– SLA capacity trends– SLA compliance history– Executive summary– Health summary– SLA detailed reports


Cisco Unified Service Statistics Manager Capacity Planning

Set thresholds for utilization and capacity Detailed utilization reports

– Gateway, trunk group, trunk, … traffic and utilization

– CPU, Memory, Disk resource utilization– Voicemail utilization reports

Voicemail port utilization over time and over instances

Capacity trend reports– Gain visibility into capacity trends over time,

estimate days to capacity thresholds being crossed

Top N Upgrade/Downgrade Candidates– Identify top N trunk upgrade/ downgrade

candidates, and proactively budget for and upgrade equipment, preventing service-impacting problems


Cisco Unified Service Statistics Manager Benefits

Optimize network resources and increase efficiency of operations

Proactively address problems based on trend analysis

Control, allocate and reduce costs

Enhance capacity planning & budgeting

Improve security by identifying unusual activity and fraud



Provides comprehensive views for the entire Cisco Unified Communications system and underlying transport infrastructures

Provides contextual diagnostic tools to enable fast and easy troubleshooting

Provides simplified, policy-based, change management of subscribers, services, and Cisco Unified resources

A suite of products fully integrated for productivity and simplification

Empowering Customers to be More Efficient While Operating the Unified Communication System

Productivity Simplification Automation

Additional Information can be found at:www.cisco.com/go/ucmanagement


Q and A


Questions?

[email protected]
