2© 2002 Six Sigma Academy
Six Sigma Academy
Professional Consulting Company Headquartered in Scottsdale, AZ Established in 1994 100+ Employees & Consultants > 21,000 Six Sigma Projects > 50 Major Corporate-Wide Six Sigma
Deployments
3© 2002 Six Sigma Academy
A Sampling of SSA’s Clients
Our clients are industry-leading corporations who believe in transformational change and have turned to Six Sigma Academy for help with their quality and process improvement initiatives. Companies such as General Electric, Allied
Signal (now Honeywell) and DuPont have improved operations and saved billions as a result of integrating six sigma enterprise wide.
4© 2002 Six Sigma Academy
Finance as a “Game Changer”
Leveraging The Voice Of The Customer To ImproveOverall Process Capability and Capture Value
Leveraging The Voice Of The Customer To ImproveOverall Process Capability and Capture Value
5© 2002 Six Sigma Academy
Metreq
Collections
Discrepancy Management
Analysis and ReportingPerformance Metrics
Process Metrics
Strategic Management
Six-Sigma Infrastructure
Enterprise-wide Accounts Receivables Management System Augmenting the Receivables Management Methodology (RMM): Incorporating the Impactful Results of Years of Six-Sigma Projects and World-Class Processes Focused on Receivables Productivity and Overall Cash Flow Improvement.
6© 2002 Six Sigma Academy
System Features
CollectionsCollectionsCollectionsCollections
6-Sigma and Metrics6-Sigma and Metrics6-Sigma and Metrics6-Sigma and Metrics
Analysis & ReportingAnalysis & ReportingAnalysis & ReportingAnalysis & Reporting
Goal DeploymentGoal DeploymentGoal DeploymentGoal Deployment
Dispute ManagementDispute ManagementDispute ManagementDispute Management
Infrastructure & SystemInfrastructure & SystemInfrastructure & SystemInfrastructure & System
• Queue• Dashboard (Top 20 by Various Metrics) • Prioritization & Strategies• Strategic Customers• Parenting• Item Detail (Open & Closed)• Dispute Assignment• Customer Contacts• Dynamic Views• Customer Communication (E-Mail, Fax, Letter)
• Queue• Strategic Customers • Item Detail• Resolver Contacts• Causality Codes• Re-Assignment• Auto-Escalation• Resolution Routing
• Cash Forecasting, Goal Setting, Assignment• Historical & Opportunity Based Goal Forecast• Point-In-Time Cash Receipts• Business Unit Impeded• Org. Level Assignment
• Unix OS• Web Based• Oracle Database and Application• Open & Closed Items• All Transaction Types• Incremental Feeds • Multi-Currency
• Standard Reports• Ad-Hoc Reporting• Formats – Excel, HTML, and ASCII text• Open and Closed Items• Vertical, Horizontal, and Fractional• Process Metrics
• Cash Forecasting and Goal Setting• Control Charts (USL-LSL) DSO, PD%, CEI, Sigma• Strategic, Operational, and Organizational• Root Cause PARETO• Cycle Time Analysis
7© 2002 Six Sigma Academy
Deployment Model
OracleOracle SAPSAP JDEJDE Other…Other…
• UNIX OS• Oracle 9i• Oracle Application Server• Oracle Forms and Reports 6i• Unix Mail• Web Server• Hylafax
NightlyIncrementalData Feeds
From SourceA/R Systems
Business UnitX
Business UnitX
Business UnitY
Business UnitZ
CollectionsCollectionsCollectionsCollections Sales/Customer ServiceSales/Customer ServiceSales/Customer ServiceSales/Customer Service ManagementManagementManagementManagement
MetreqMetreqMetreqMetreq
• Deployment• Common Interface• Access• Support & Maintenance
SourceSourceA/RA/R
SystemsSystems
SourceSourceA/RA/R
SystemsSystems
Six-SigmaSix-Sigma
InfrastructureInfrastructure
Six-SigmaSix-SigmaInfrastructureInfrastructure
Web Browser Interface
AdministrationAdministrationAdministrationAdministration
8© 2002 Six Sigma Academy
Architecture and Hardware Requirements
Host SystemHost System
Unix Operating SystemSun
HP-UX
AIX
Oracle 9i with Oracle Application Server
Oracle Forms & Reports (6i)
UNIX Mail
Hylafax
DesktopDesktop
Pentium Class w/ 64 MB RAM
Internet/Intranet Access [IP]
Internet Explorer / Netscape Navigator 4.x or higherOracle J-Initiator Add-In for Web Browser (Remote Install)
Application to read/open .txt and .csv files
Windows Notepad
Microsoft Excel
Adobe Acrobat Reader (.pdf)
Server Sizing Driven By Database Requirements(Customer Records, # Transactions, History Retained)
9© 2002 Six Sigma Academy
Implementation Data Feed Requirements
Required Files:1. Customer Master - stores the customer master information2. Transaction Master - captures the main transaction information, such as
Customer Number, Invoice Number, Transaction Amount, Due Date, Invoice Status, etc.
3. Synchronization File – stores the transaction totals extracted for Metreq and transaction totals from the source A/R System
Optional Files: 1. Transaction Line Items - stores the line item information for each invoice2. Shipping Information – stores the shipping information derived from the invoice3. Billing Information – stores the Bill-to information for each invoice
Historical Files: The following information may also be captured during the historical load procedure:
1. Customer Comments2. Invoice and Dispute Comments3. Contact information for each customer4. Disputed Items Information
10© 2002 Six Sigma Academy
Credit Analyst Queue Screen
11© 2002 Six Sigma Academy
Mass Communications Screen
List Of Customers With This Communication Type
Sort Options & Buttons
Selection Boxes and Buttons
12© 2002 Six Sigma Academy
Collection Detail Screen
Sort Options, Sort Buttons
Cu
sto
me
r
Se
ctio
nO
pe
n
Tra
nsa
ctio
ns
Scroll Bars & Speed Scroll
Customer
Comments
TABS For
Additional Info.
Transaction
Comments
Trans. Det. Screen for Additional
Info.
View All
Button
Search
Button
Selection Box(s) & Buttons
Disputed in Yellow
13© 2002 Six Sigma Academy
Transaction Detail Screen
Customer
Transaction Header
Sales
Dispute Info.
Transaction History
Line Item
Detail
Additional Transaction Detail … Informational PurposesAdditional Transaction Detail … Informational PurposesAdditional Transaction Detail … Informational PurposesAdditional Transaction Detail … Informational Purposes
Transaction
Comments
“Close” Button Returns You To Dispute
Detail Screen
View Only(Except Comments)
View Only(Except Comments)
14© 2002 Six Sigma Academy
Customer Comments
Customer
Comments
Button
Customer
Comments
Screen
Most Recent
Comment
Paragraph Edit Button
Paragraph Edit Screen
15© 2002 Six Sigma Academy
Disputing An Invoice1. Identify The Dispute
1.Scroll (or Speed Scroll) to Dispute section of Collection Detail Screen
2.Select record(s) to Dispute
3.Clock on LOV to pick a pre-defined Dispute Code
4.Select the appropriate Dispute Code/Description
5.Press “OK” button
16© 2002 Six Sigma Academy
Recalling A Dispute
1.Select Disputed Transaction to be recalled
2.Right click on Dispute Code
3.Select Recall Dispute from Pop-Box
4.Press “Save” Button
Recalled Disputes Are Removed From Resolver Queue, e-Mail Recalled Disputes Are Removed From Resolver Queue, e-Mail Notification Sent To ResolverNotification Sent To Resolver
Recalled Disputes Are Removed From Resolver Queue, e-Mail Recalled Disputes Are Removed From Resolver Queue, e-Mail Notification Sent To ResolverNotification Sent To Resolver
17© 2002 Six Sigma Academy
CA Top 20 Screen
Note: Customer Mix & Names Change As you Select
Different Sort Combinations
Totals
Sort Options & Buttons
18© 2002 Six Sigma Academy
1. Set Department Cash Collection Commitment• Use A/R Opportunity• Discount Future Due• Discount Past Due• Consider Historically Collected Extrapolation• Consider Disputed Amounts
2. Spread Commitment to Aging Buckets
3. Adjust Goal Amount as necessary & “Save”
4. When Goal Is Correct, Press “Set Individual Goals” Button
Department Goals Screen
19© 2002 Six Sigma Academy
Questions
?