Zong LHRCC December 2014 Newsletter

ZONG LAHORE CONTACT CENTER MONTHLY NEWSLETTER Issue 12 Nn1

ZONG LAHORE CONTACT CENTER Monthly

Newsletter

December, 2014

NO.1 & ONLY 3G+4G NETWORK #ZONG4G #ZONGSUPER3G #NEWYEAR

Customer service has for a long time been the bar that every company tried to provide its customers. That provided the consumer with the information they required & helped in completing transactions and purchases.

Today, customer service has changed into or rather evolved into the primary way a company can cost effectively compete with one another. However to start apart from the rest a company needs to move itself beyond customer service & look towards customer care.

What is the difference? Customer service involves: Serving a customer to help complete a transaction and give information. The service might be very friendly and helpful, but at the end of the day the primary purpose it to make a sale or complete the specific process for the customer. It does not move beyond the initial contact, and the customer is never surprised about anything.

In contrast Customer Care takes the service procedure to the next level. Treating the customer as a unique individual and to help the customer feel that he/she makes up the core of your business.

It requires a more proactive approach that may catch the customer off guard in a very positive manner and delight them with your company. Customer care is the way to put your business above the rest.

“Customer Care is the kind of approach a company takes in winning and maintaining its customers”

Therefore to conclude it all, customer service is a part of customer care ways in reaching towards the end result which is customer satisfaction.

Quote of the Month The greatest technology in the world hasn’t replaced the ultimate relationship building tool between a customer and a business; THE HUMAN TOUCH – Shep Hyken

Zong Social Lounge Zong’s first “Flutter Social Lounge” event took place recently in Islamabad, with the purpose of educating women about 3G 4G technology.

Customer Service or Customer Care? by Muhammad Ali

ZONG LAHORE CONTACT CENTER MONTHLY NEWSLETTER | Issue 12

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A hashtag is a label for content. It helps others who are interested in a certain topic, quickly find content on that same topic.

A Hashtag looks something like this:

#illridewithyou

#Zong4G

#PeshawarAttacks

Hashtags are mostly used on social media sites. They rocketed to fame on Twitter. But now you can use hashtags on other social platforms like Facebook, Instagram, Pinterest etc.

Anyone sharing content on a relevant topic can add the hashtag label to their message. Others searching for the same topic, can search for the label to find other messages on the same social media platform.

For example, during the launch of 3G services in Pakistan, everyone was using different hashtags related to 3G services on different platforms and sharing the information. This helps readers get information about that specific hashtag and not get any irrelevant information.

Hashtags are also like an emotional lifeline. Public uses hashtags to express their sentiments. People cling to such hashtags, to learn about events and help them as an emotional outlet.

ZONG 3G – 6 MONTH CELEBRATION

Empowering 1.53 Million Subscribers! Connecting 32 Cities in Pakistan!

When buying a new smartphone you might assume that it comes with all the latest technology and the ability to connect to any mobile network you choose. While this would be ideal, it's unfortunately far from the truth.

A smartphone needs to have the right hardware to support 4G networks so you need to check the specifications carefully before buying one.

With 4G LTE one can get faster download & upload speed.

Here are the eight budget friendly 4G smartphones in the market.

2 – Samsung Galaxy Ace 3

3 – Nokia Lumia 635

4 – Motorola Moto G 4G

5 – Blackberry Q5

6 – Huawei Ascend G6 4G

7 – Sony Xperia SP & Z

8 – HTC One M7

9 – Huawei Honor 3C LTE

*Price Range if from Rs 18000 to Rs 30000 in Pakistan.

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What is a #Hashtag? by Anita Camphell

The Best Budget 4G smartphones of 2014 by Chris Martin

#ZONG4G #ZONGSUPER3G #LTE #PAKISTAN


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LATEST UPDATES

Customer Care App Now for the first time, Zong has launched Customer Care App for smartphones through which you are connected with your network & Your Life is Fully Mobile. You can check your profile, current balance, performa activities on your number, get information and know about latest promotions & much more

4G LTE Zong offers upto 8x faster speeds on 4G than normal speed 3G speed of 21mbps.

FAST FACTS

42 Mbps Zong Super 3G offers maximum speed of up to 42mbps

21 Mbps Other networks can only offer maximum speed of 21mbps

FOR MORE INFORMATION

For further information about the speed difference and all the frequently asked questions, visit the mentioned website.

ZONG COMMERCIAL WEBSITE www.zong.com.pk/3g

New Year’s resolution seems so exciting & full of promise of 1st of Jan,

but by the middle of the week, many people have already skipped gym, eaten the stacked burger and been had a fight with friends.

No one ever said goal setting is easy. A survey result show that fewer than five adults stick to the resolutions that they say would stick to by the end of the year.

Still, psychologists say there’s no time like the present to give your goals a try. If you want to be a better version of yourself in 2015, there’s a science behind it all.

Choose Your Goal Wisely

The key to accomplishing your goal is to make it concrete and easy to break down into pieces, said Jeff Janata, chief of psychology at UH Case Medical Center in Cleveland, Ohio. Weight loss is actually an example of a resolution that sets you up to fail.

"Weight loss really isn't in our control," Janata said, explaining that no matter how rigid the diet and exercise, weight loss naturally plateaus. "That's one of the reasons people fail at weight loss. They focus on 'I need to lose a certain number pounds per week.'"

Instead, cutting out fried foods or deciding to work out a few days a week are better goals, he said.

"Don't start off with these grand resolutions," said psychologist Joe Taravella.

Don’t Beat Yourself Up If You Mess Up

No matter how perfect the goal is, Janata said people are going to slip. But that doesn't mean they should give up completely.

"Re-adjust the goal according to how difficult it is for you," Janata said.

He advised taking 2015 goals week by week or day by day.

"I remind people that we're human and we're not perfect," Taravella said. "We're going to mess up throughout our entire lives."

He said one bad day "doesn't mean we're total failures and all progress we made isn't meaningful."

Reward Yourself

Building in days off is an important part of goal-setting, Taravella said.

"Being totally rigid 24/7 is not sustainable over the long haul," Taravella said.

Go Public

Want to make sure you nail your 2015 resolutions? Make them public, psychologists advised.

"Talk to people about what you're doing, so you can be accountable," Taravella said, explaining that you'll be motivated to succeed because you won't want to fail in front of your friends.

The Science Behind Nailing New Year’s Resolution By Sydney Lupkin

Huawei Honor 3C LTE – Available

at ZonG CSC for Rs28,999

http://www.zong.com.pk/3g


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Make Sure You Are Doing It For The Right Reasons

Tackling a goal because someone told you to or because you simply think you "should" might backfire, Janata said. Sometimes, taking on a goal because of outside pressure just makes people want to rebel, he said.

"There's an important distinction to be drawn between goals that we feel that we should accomplish and those we believe we truly want to accomplish," he said. "Rarely do we attain goals unless we truly embrace the goal."

So make sure you're only picking goals because you're ready and eager to fulfill them.

It’s finally here. The iPhone 6 just went on sale at Ufone, Telenor, Mobiink & Warid business centers across Pakistan.

Zong is the only network yet to announce the launch of the iPhone 6 at its business centers considering its providing LTE services to customers.

Now meet Rana Junaid Ahmed, who became the first official buyer of iPhone in Pakistan with official Apple Warranty. With that Ufone became the first Network in Pakistan to launch the sell the device to customers.

Yes, not to mention that iPhone 6 was available in the market and people were

buying the device before which were coming through grey channels. But the official launch comes with the One year warranty from Apple itself.

Prices of iPhone 6 & iPhone 6 Plus for the case 16GB model are:

iPhone 6 16GB: Rs

81,500

iPhone 6 Plus 16GB: Rs

93,500

IPHONE – KNOW YOUR PHONE

First generation iPhone was released on June 29, 2007. The most recent iPhone 6 was released on September 9 2014.

1st Officially Sold iPhone in Pakistan by Aamir Attaa


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As we know, many of us think that if we just keep our head down and do the work, that all else will take care of itself regarding our careers. But as many of us also know, that's often just not true.

One of the key aspects of our career that really matters is your personal brand -- which is essentially how you choose to present yourself. Everyone has one.

So what does your brand say about you? What do you want it to say? Building a successful personal brand starts with knowing yourself. Here are my top five tips for creating your personal brand and enhancing it so you can achieve your dream level of success.

Be Authentic:

Many branding experts will tell you how to shape and craft your personal image to within an inch or your life.

You need to develop your personal brand in light of who you actually are. Look at your strengths, your likes, where you shine, how you like to dress etc. When you strip away the mask, who are you really, and how can you show up in a way that allows your true authentic self to show through? That is the essence of your personal brand, and the only essence that you want to build on. Fake it till you make it is not something you want to project when we are talking about your brand.

Make Sure You Can ‘Be You’ Where You Work:

Once you have worked out who you really are and therefore what your personal brand should be, the next step is how you bring your full and authentic self to work every day in a way you can flourish. If you feel confined,

constrained and like you just don't fit with how you are expected to show up in your work, then here is a hint -- you may be in the wrong job. So have a think about your passion, purpose and reason for being, and see where it leads you. You may need to make a change to truly thrive at work.

Be Known For Something:

To really shine, you need be clear on who you are, what you want, and you need to harness and build your skills and knowledge. The key is to not only build them, but to become known for them, in a way that differentiates you from everyone else. It's not just enough that you know what you know -- others have to know that you know it. This is how you become a thought leader or an expert. And remember to be specific. If you think you can be known for everything, you run the risk of being known for nothing at all. Get clarity, build your deep expertise, and then you can become known for it.

Get Your Behavior in Check:

Many of the things that are critical to building your brand are not about knowledge, they aren't about how you look, and they aren't about how firm your handshake is (but yes, firm is always best). A huge chunk of being well regarded is actually about behaviors. I cannot stress this strongly enough. What you are known for is as much about how you do what you do, as it is about what you actually do. So think about things like being kind, being respectful, showing up on time, listening to others and not being a gossip. Behaviors matter -- big time. So focus on mastering yours.

Build and Own Your Personal Brand:

How you show up online is just as important (or maybe even more important these days) than how you show up in person. It can literally make or break you, in terms of others' perception and your reputation. Knowing what is out there on the web when people are looking for you, whether it is a future employer, a new manager or a client, is critical to managing your brand. Think about your social media presence, your personal website or blog, how and where you comment online, then look at what you are saying and how people are responding.

You have a personal brand whether you like it or not. Think about how you show up, how others perceive you, what you know and who knows it. With all that in mind, you will have gone a long way in building a brand that works for you.

AROUND TOWN – BY AMNA ATTIQUE

Palillos Courtyard If you want to feel comfortable and enjoy the night away with scrumptious cuisines & great music to relax your nerves, Palillos Courtyard is the place to be in Lahore. Head out to the courtyard on 103 B1, Main MM Alam Road, Gulberg III, Lahore. Happy Dinning!

Cricket: ICC World Cup 2015 11th ICC World Cup is scheduled to be jointly hosted by Australia & New Zealand from 14th Feb 2015. 49 Matched will be played in 14 venues. Pakistan will play its 1st match on 15th Feb 2015 against India. Best Wishes to Team Pakistan!

Movie of the Month: PK A stranger in the city asks a question no one has asked before. Known only by his initials, P.K’s innocent questions and childlike curiosity will take him on a journey of love, laughter and letting go.

Cast : Aamir Khan, Anuskha Sharma – Comedy – Drama – Fantasy

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5 Keys to Building Your Personal Brand by Megan Dalla-Camina


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Full Name: Arslan Ayub

About me: Full of Life

Previous Job Role: CSO – Lahore Contact Center

Current Job: Team Leader Lahore Contact Center

Things I hate the Most: Politics & Gossiping

Languages I Speak: English, Urdu, Punjabi

Education: B.com

My High School: Garrison High School

Sports I love to play & watch: Football

I Describe Life As: Full of Opportunities

My Dream: Is to watch a live match in Maracana Stadium Brazil

I Absolutely Love to Eat: Any sort of BBQ

Favorite Song: Remember the Name – Fort Minor

Things I Waste Money On: Clothes

Can I Cook: Yes

First Thing I notice about opposite Gender: Shoes.

I See Myself in the next 5 years: Working as a Trainer.

Who Am I?! By Adeel Baig


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ZONG LAHORE CONTACT CENTER Monthly Newsletter

131/15 Faiz Ahmed Faiz Road, Industrial Area, Kot

Lakh Pat Lahore - 54000

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Zong LHRCC December 2014 Newsletter