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Zajil International Telecom Company

Zajil’s vision is to be a leading Information and Communications Technology (ICT) Service Provider in the Middle East & Africa (MEA) region. After attaining a leadership position as a regional Communication Service Provider (CSP), Zajil started expanding its services portfolio to o�er end-to-end ICT solutions to its customers across the region. Today Zajil o�ers a broad range of “Cloud and Managed Services” and industry speci�c solutions to its valued customer base across verticals.

Zajil Vision Towards Success

“It is not the strongest or the most intelligent who will survive but those who can best manage change”.

Charles Darwin

Wordsfrom our Managing Director and CEO

Executive Management

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In the name of God, the most gracious, the most merciful.

I would like to express my gratitude to all of Zajil’s valued customers and alliance partners, for their trust and for being part of our successful journey of almost 25 years. It is because of this trust that Zajil is a major telecom player in the region today. But as we all are experiencing today, the pace of change is greater than ever and we all face new challenges every day in our jobs and in our personal lives. It is evident that those who can handle change are the most ful�lled and those who fear change will �nd it hardest to thrive. As rightly put by Charles Darwin, “It is not the strongest or the most intelligent who will survive but those who can best manage change”.

Our industry is no exception and is going through a major transition. The core connectivity services are becoming more and more commoditized with the advancement in technology and increased competi-tion through globalization. At the same time new opportunities are knocking our doors. These new opportunities also have the potential to take Zajil to new heights on a global scale.

Zajil saw this change coming right in time and started its journey to transition itself more than three years ago. We invested heavily to reinvent ourselves and build expertise on new services including Cloud & Managed Services and Media Services. We believe that these new services will bring a lot of value to our esteemed customers who need a “Trusted ICT Partner”.

Khalifa I. Al-SoulahManaging Director & CEO

Joe Antony CheyadanDeputy General ManagerBusiness Development &

Strategic Planning

Mohsin IrshadAssistant General Manager

Regional Network Ops.& Support

Thomas JoyAssistant General Manager

Corporate Sales - Kuwait

Moiz Ra�uddinSenior Manager

Corporate Finance

Amjad ShamallakhAssistant General Manager

Saudi Operations

Sadik FahadSenior Manager

Corporate HR & Admin

Agnelo D’CunhaSenior Manager

Network Engineering

Sandra D’SilvaSenior Manager

Regional Customer Support& Service Assurance

Menawer Al KhatrashAssistant General Manager

Retail Business

Mohammad HashikSenior Manager

Quality Assurance andFunctional Developement

Mohammed A. KazmiSenior Manager

Product Development & MarketingBusiness Development Division

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MilestoneZajil Telecom Leading the Way for 25 Years

PCI Data Security Standard 2014

2000 - 2005

2006 - 2010

2011 - 2015

2016 - 2020

Internet &Local Data

Services

Global MPLS& Data Center

Services

Cloud &ManagedServices

Media &SecurityServices

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Nodes in Various CountriesVarious regional and international countries are now home to Zajil nodes giving the company a strategic edge over competition.

Zajil has emerged as a reliable Regional Data

Service Provider with MPLS nodes in Kuwait, UAE,

Jordan, Egypt, Bahrain, Oman and KSA. Zajil

MPLS also connect with leading Middle East

Telecom providers that includes ITC, Ooredoo, 2

Connect, Zain, Vodafone, TE Data, Jordan

Telecom, Etisalat, and STE Syria. Global coverage

has also been achieved via Zajil’s MPLS nodes in

the USA (New York), UK (London), France (Paris)

and Hong Kong. Zajil global nodes peer with

international MPLS carriers that include British

Telecom, Level-3, InterRoute, Bharti, TATA

Telecommunications, and SingTel.

Zajil Global MPLS Network

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OMAN

OMAN

PoP’S2

UAE

QATAR

UAE

PoP’S4

QATAR

PoP’S1

KUWAIT

KUWAIT

PoP’S2

BAHRAIN

BAHRAIN

PoP’S2

KSA

PoP’S5

IRAQ

PoP’S2

IRAN

PoP’S1

EGYPT

PoP’S5

JORDAN

JORDANPALESTINE

LEBANONPoP’S

3

SYRIA

SYRIA

PoP’S1

CYPRUS

CYPRUS

PoP’S1

Turkey

PoP’S1

PAKISTAN

PAKISTAN

PoP’S1

HONG KONG

PoP’S1

Singapore

PoP’S1

INDIA

PoP’S2

UNITEDKINGDOM

PoP’S2

FRANCE

PoP’S1

Germany

PoP’S1

USA

PoP’S1

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M A N A G E DS E R V I C E S

Zajil is a regional leader in the use of MPLS and announced the �rst MPLS-based service in 2004 and started providing Global MPLS Services in 2006. Zajil provides you with global connec-tivity over our world-class, seam-less network of over 40 complete-ly owned and managed MPLS POPs in the region and globally.

In addition, Zajil has made signi�-cant investments in the cable systems. Zajil is also part of the consortium along with dU, Zain and Vodafone; building a 1,400 KM cable system “Middle East-Europe Terrestrial System” (MEETS) with Zajil being the landing party in Kuwait and Bahrain.

Businesses today face a consider-able challenge to deliver ever-improving service levels to meet and exceed the expecta-tions of their business users for service quality, availability, and security while optimizing resources and operational costs to manage and maintain the ICT infrastructure.

Zajil's managed services enable you to realize more value from your ICT infrastructure by helping maintain it at an optimal level of performance and availability.

DATA CENTERS E R V I C E S

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SZajil's Managed Security Servic-es are delivered from its resilient Security Operations Center (SOC) in Kuwait. Our Security Operations Center is sta�ed by experienced, well-trained and well-equipped security profes-sionals. All of our Security Analysts also have multiple years of real-world network security experience which they leverage to fully investigate and analyze security activity. When an incident is identi�ed, this team will take the necessary steps to mitigate the threat before damage is done, including making con�guration changes on managed devices or simply working hand-in-hand with your team until the issue is resolved.

Data centers are the foundation of the ICT infrastructure, and we take them seriously. We built several state-of-the-art facilities to meet our customers’ high-performance ICT Infrastructure needs – from scalable colocation and hosting to private and public cloud services. Today, our global data center footprint spans Kuwait, Bahrain, Jordan, KSA, UAE and UK.

Services

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MEDIAS E R V I C E S

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With media sector undergoing rapid evolution, the advances in content technology is driving the need for e�cient, cost e�ective and resilient delivery solutions. Recognizing this challenge, Zajil has made their network infrastructure media aware, deploying explicit Quality of Service to cater to real-time UHD, HD and SD transport. Hence, o�ering failsafe content backhauling and delivery services. Zajil media aware infrastructure is further complimented by their engineering experts, 24x7 support, end-end monitoring and management of services, making Zajil stands out among media content trans-port and delivery providers.

Zajil media service o�erings are built around broadcasting industry requirements.

The media services o�ered are:

When you need a �exible, cost-e�ective alternative for delivering IT services – in a way that comple-ments existing systems, sta�s and processes – Zajil Cloud Services can be an ideal solution.

Zajil Cloud Services relieve the stress of paying for assets while betting on business growth to o�set costs. They take the guesswork out of capacity planning to avoid expensive over provisioning and risky under provisioning. With pay-as-you-go Zajil cloud services, IT expenses align with business activity.

Powered by six state-of-the-art Data Centers with embedded security and isolation features, Zajil's Cloud Services are guaranteed with industry-leading service-level agreements of 99.9% uptime that you can count on.

Infrastructure as a Service (IaaS)Zajil’s IaaS delivers virtual server and storage from the cloud. In other words, we give you a remote data center — where we manage the infrastructure and virtualization — and you access it through a secure virtual private network (VPN) connection.

Data BackupZajil’s Data Backup service provides secure and reliable data protection with quick recovery. Organiza-tions that use Zajil’s Data Backup service can improve performance and control costs. With our solutions, you can realize o�-site data protection while taking advantage of usage-based billing.

SecurityZajil’s Security Cloud is solving some of the most complex network security problems with no on-site hardware. Services include Virtual Firewall, Secure Web Gateway and Secure Email Gateway.

CommunicationZajil’s Communication Cloud portfolio o�ers complete messaging and collaboration solutions includ-ing Hosted Microsoft Exchange, Virtual PBX, Uni�ed Communication and Video Conferencing/TelePres-ence services.

Content backhauling between studio & uplink operator

Encoding/Decoding solutions

Channel multiplexing

Connectivity solutions for �eld news gathering.

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Support Network Built on Strength

Zajil's focus on customer service is clearly demonstrated in its state-of-the-art Service

Excellence Center (SEC). Our continuous monitoring enables us to identify potential issues

so we can address them before there is a problem.

This proactive monitoring and troubleshooting ensures a seamless response to service

conditions – enabling Zajil to deliver services based on stringent Service Level Agreements.

If our customers encounter a problem, there’s no time to waste. We make quick response

time a fundamental part of our service by focusing on key performance metrics.

Service Excellence Center - Kuwait

KSA Jordan

Bahrain Retail - Kuwait

UAE

Egypt

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Major ProjectsReiterating the success of the company, Zajil has closed various major deals with renowned companies and organizations including:

Major Customers

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Zajil o�ers network connectivity services to HSBC, one of the largest banking corporation in the world. Zajil’s expertise in the �nancial sector helped in build-ing a region wide network of HSBC o�ering secure connectivity between its o�ces.

BNP Paribas, one of the leading �nancial institutions in the world, utilizes Zajil’s resilient MPLS network in the Middle Eastern region to meet its secure connectivi-ty requirements.

Zajil provided a secure and e�ciently designed network solution to Qatar Nation-al Bank connecting its head o�ce and its branches in various countries around the world.

NBK Group chose Zajil as its primary provider for its global connectivity require-ments. Zajil is also providing managed ICT services to the �nancial institution.

Arab Bank enhances business e�ciency and e�ectiveness with Zajil's Global MPLS network solution for their operations across 13 countries. The bank was also able to optimize their network related costs.

Kuwait Oil Company, the Upstream Oil & Gas division of Kuwait Petroleum Corpo-ration, relies on Zajil to provide connectivity services for its secure information transfer needs with its partners across the globe.

Landmark Group is one of the largest and the most famous retail companies in the region and beyond. Zajil is providing them with international connectivity over its MPLS network as a managed service enabling Landmark to expand in the most cost-e�ective manner.

Agility, one of the largest logistic companies in the world chose Zajil as their connectivity partner. Zajil provided data connectivity between Agility’s global o�ces and that of their partners.

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Retail Internet Services

KEMS was established in the year 1991 and is the �rst o�cial Internet Service Provider licensed by

the Kuwaiti Ministry of Communications to provide Internet connectivity to the citizens and

residents of the country. KEMS built a strong countrywide network and continuously upgraded it

to ensure providing the state-of-the-art Internet Services on par with global standards.

Today KEMS o�ers a wide range of services to a large number of subscribers in Kuwait. The services

include broadband Internet connectivity covering entire Kuwait, Wi-Fi services through a network

of hundreds of hotspots across the country, iPass Internet Roaming Services, and many other

bundled services.

KEMS has been awarded ‘The Best Internet Service Provider in Kuwait’ for �ve consecutive years

(2010 - 2014) by ServiceHero, Kuwait’s only customer satisfaction index.

KEMS has also been voted as a SUPERBRAND for two years in a row 2012 & 2013. It is the only ISP

in Kuwait to accomplish this great achievement. “SUPERBRANDS” is acclaimed worldwide as an

independent authority for branding excellence and is committed to paying tribute to exceptional

brands and promoting the discipline of branding.

Best Internet Service Provider in Kuwait 2010, 2011, 2012, 2013 & 2014Voted Superbrands 2012 & 2013 Kuwait’s Choice

Zajil in the MediaZajil always believed that the power of media is immense, it is not only a source of entertainment but it helps in making us form our opinions on major issues of business and social importance. So, Zajil always considered media as part of its strength and used it to target its audiences and achieve its goals. Zajil used the local and international media channels, to deliver the ads, messages and news that are wanted to be announced to public.

Since Zajil knows that media has eliminated the boundaries of information, so that a person can become an active citizen of the global economy, it ensures to use all the available channels to reach the maximum number of audiences.

Now a days, Zajil is focusing on the online media channels,since currently it is the digital era.

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