Zajil International Telecom Company · needs – from scalable colocation and hosting to private and public cloud services. Today, our global data center footprint spans Kuwait, Bahrain,

Trusted IC T Par tner

Zajil International Telecom Company

w w w.zaj i l .com

Tel: +202 2672 0609E-mail: [email protected]

Egypt

Zajil’s vision is to be a leading Information and Communications Technology (ICT) Service Provider in the Middle East & North Africa (MENA) region. After attaining a leadership position as a regional Communications Service Provider (CSP), Zajil started expanding its services portfolio to o�er end-to-end ICT solutions to its customers across the region.

Zajil Vision Towards Success

UAE

Bahrain

KSA

Egypt

Kuwait

Kuwait

Words from our CEO

In the name of God, the most gracious, the most merciful.

I would like to express my gratitude to all of Zajil group’s valued customers, for their trust and for being part of our Successful journey spanning more than 25 years. It is because of this trust that Zajil is a major telecom player in the region today. But as we all are experiencing today, the pace of change is greater than ever and we face new challeng-es every day in our jobs and in our personal lives. It is evident that those who can handle change are the most ful�lled and those who fear change will �nd it hardest to thrive. “It is those who can best manage change who will survive”.

Our industry is no exception and is going through a major transition. The core connectivity services are becoming more and more commoditized with the advancement in technology and increased competi-tion through globalization. At the same time new opportunities are knocking our doors. These new opportunities also have the potential to take Zajil to new heights on a global scale.

Zajil saw this change coming right in time and started its journey to transition itself more than �ve years ago. We invested heavily to reinvent ourselves and build expertise on new services including Cloud & Managed Services and Media Services. We believe that these new services will bring a lot of value to our esteemed customers who need a “Trusted ICT Partner”.

Khalifa I. Al-SoulahManaging Director & CEO

2 3Z a j i l I n t e r n a t i o n a l T e l e c o m C o m p a n y T r u s t e d I C T P a r t n e r

Executive Management

Joe Antony CheyadanDeputy General ManagerBusiness Development &

Planning

Mohsin IrshadAssistant General ManagerRegional Customer Support

& Services

Moiz Ra�uddinSenior Manager

Corporat Finance

Sadik FahadSenior Manager

Consumer Sales &Corporat Admin

Sandra D’SilvaSenior Manager

Regional CustomerSupport

Linda AwadaManager

CEO’s O�ce & HR

Jassem ShaghouliManager

Corporate SalesDepartment

Ataullah TisekarManager

Carrier Sales

Akbar Hussain KamalManager

Carrier Relations andService Delivery

AbdulAziz ElShihabiSenior Manager

Information Technologyand Media Services

Saleh Mahmoud HasanSenior ManagerCorporate Sales

Department


Milestone

2000 - 2005

2006 - 2010

Internet &Local Data

Services

Global MPLS& Data Center

Services

Zajil Telecom Leading the Way for 25 Years

2011 - 2015

2016 - 2020

Cloud &ManagedServices

Media &SecurityServices

ISO 9001:2015 - Quality Management Systems (2018)

Various regional and international coun-tries are now home to Zajil nodes giving the company a strategic edge over competition.

Zajil has emerged as a reliable Regional Communications Service Provider,which connects the Middle East and North Africa region with Europe, Asia, and North America.

Zajil Global MPLS Network


Nodes in Various Countries

OMAN

OMAN

PoPs2

UAE

QATAR

UAE

PoPs3

QATAR

PoPs2

KUWAIT

KUWAIT

PoPs2

BAHRAIN

BAHRAIN

PoPs2

KSA

PoPs3

IRAQ

PoPs1

IRAN

PoP1

JORDAN

JORDAN

LEBANONPoPs

4

SYRIA

SYRIA

PoP1

CYPRUS

CYPRUS

PoP1

UNITEDKINGDOM

PoPs2

FRANCE

PoP1

Germany

PoP1

ITALYPoP1

EGYPT

PoPs2

HONG KONG

PoP1

DATA CENTER S E R V I C E S

GLOBAL MPLS S E R V I C E S

Data centers are the foundation of the ICT infrastructure, and we take them seriously. We built several state-of-the-art facilities to meet our customers’ high-performance ICT Infrastructure needs – from scalable colocation and hosting to private and public cloud services. Today, our global data center footprint spans Kuwait, Bahrain, Jordan, KSA, UAE and UK.

Zajil is a regional leader in the use of MPLS and announced the �rst MPLS-based service in 2004 and started providing Global MPLS Services in 2006. Zajil provides you with global connectivity over our world-class, seamless network of over 40 completely owned and managed MPLS POPs in the region and globally.

In addition, Zajil has made signi�cant investments in the cable systems. Zajil is also part of the consortium along with dU, Zain and Vodafone; building a 1,400 KM cable system “Middle East-Eu-rope Terrestrial System” (MEETS) with Zajil being the landing party in Kuwait and Bahrain.

Our Services


MANAGED S E R V I C E S

SECURITY S E R V I C E S

Zajil's Managed Security Services are delivered from its resilient Security Operations Center (SOC) in Kuwait. Our Security Operations Center is sta�ed by experienced, well-trained and well-equipped security professionals. All of our Security Analysts also have multiple years of real-world network security experience which they leverage to fully investigate and analyze securi-ty activity. When an incident is identi�ed, this team will take the necessary steps to mitigate the threat before damage is done, including making con�guration changes on managed devices or simply working hand-in-hand with your team until the issue is resolved.

Businesses today face a considerable challenge to deliver ever-improving service levels to meet and exceed the expectations of their business users for service quality, availability, and security while optimizing resources and operational costs to manage and maintain the ICT infrastructure.

Zajil's managed services enable you to realize more value from your ICT infrastructure by helping maintain it at an optimal level of performance and availability.


When you need a �exible, cost-e�ective alternative for delivering IT services – in a way that complements existing systems, sta�s and processes – Zajil Cloud Services can be an ideal solution.

Zajil Cloud Services relieve the stress of paying for assets while betting on business growth to o�set costs. They take the guesswork out of capacity planning to avoid expensive over provision-ing and risky under provisioning. With pay-as-you-go Zajil cloud services, IT expenses align with business activity.

Powered by six state-of-the-art Data Centers with embedded security and isolation features, Zajil's Cloud Services are guaranteed with industry-leading service-level agreements of 99.9% uptime that you can count on.

Infrastructure as a Service (IaaS)Zajil’s IaaS delivers virtual server and storage from the cloud. In other words, we give you a remote data center — where we manage the infrastructure and virtualization — and you access it through a secure virtual private network (VPN) connection.

Backup as a Service (BaaS)Zajil’s Data Backup service provides secure and reliable data protection with quick recovery. Organizations that use Zajil’s Data Backup service can improve performance and control costs. With our solutions, you can realize o�-site data protection while taking advantage of usage-based billing.

Software as a Service (SaaS)Zajil o�ers enterprise software applications in the form of Software as a Service (SaaS). Our SaaS hosts a mix of industry-speci�c software applications for your business including : Asset Manage-ment, Document Management, Press & Media content management, Work�ow management, Library management and more.

CLOUD S E R V I C E S

KEMS’ Small and Medium Business services are for those growing companies who want a rliabble partner to meet their day-to-day technology and communication requirements.

KEMS with its portfolio of Information & Communication Technology (ICT) services o�ers custom-ised services for these growing companies.

All the services o�ered by KEMS are guaranteed by a Service Level Agreement of highest standard and supported 24×7 by quali�ed engineers.

Small & Medium Business S E R V I C E S

Data & Internet S E R V I C E S

Zajil’s Internet Access service provides highly resilient public Internet connectivity to customers across Kuwait. Zajil provides high capacity, low latency Internet connectivity to its customers via its own fully resilient Internet backbone network. Zajil connects to, and takes full Internet routing tables from multiple Tier 1 ISP backbones, in multiple locations. In addition, Zajil has local peering at various Internet Exchanges across the globe. All of Zajil’s connected bandwidth is aggregated into our own AS (Autonomous System) which then uses route optimization to select the most appropriate connection path.


Hybrid VPN is a cost-e�ective solution that combines various WAN technologies for rapid applica-tion delivery beyond the boundaries. Corporate ms that expand over the sphere generally require enormous bandwidth to exchange data and access their mission critical applications (and stand-ard applications) from site-to-site and remote locations.This might lead to a deceit in bandwidth causing a substantial increase in the additional purchase, which is likely to rise once they spread out further.

When business requirements amplify with network expansion, IT Managers of an enterprise face an ‘are-up’ in their budget.

The requisites were managed with the deployment of multiple WANs but it led to other trade-os that weakened the strategy.

This is where ‘Hybrid Networking’ comes into e�ect. to exploit various networks and merge them as an optimizing solution.

With this uni�cation method, every issue in application delivery can be dealt seamlessly and make the most of the Internet’s ubiquity.

Reliability, scalability, and cost-e�ective WAN Optimization solutions comply with the consolida-tion of MPLS and IPsec Network technologies.

S E R V I C E SHybrid VPN

With media sector undergoing rapid evolution, the advances in content technology is driving the need for e�cient, cost e�ective and resilient delivery solutions. Recognizing this challenge, Zajil has made their network infrastructure media aware, deploying explicit Quality of Service to cater to real-time UHD, HD and SD transport. Hence, o�ering failsafe content backhauling and delivery services. Zajil media aware infrastructure is further complimented by their engineering experts, 24x7 support, end-end monitoring and management of services, making Zajil stands out among media content transport and delivery providers.

Zajil media service o�erings are built around broadcasting industry requirements.

The media services o�ered are:

MEDIA S E R V I C E S

Content backhauling between studio & uplink operator

Encoding/Decoding solutions

Channel multiplexing

Connectivity solutions for �eld news gathering.


Major ProjectsZajil o�ers network connectivity services to HSBC, one of the largest banking corporation in the world. Zajil’s expertise in the �nancial sector helped in build-ing a region wide network of HSBC o�ering secure connectivity between its o�ces.

Zajil has been designated by Re�nitiv (Thomson Reuters) as an approved global solution provider for ful�lling and managing connectivity for the Re�nitiv (Thomson Reuters) Financial Community Network (FCN).

Zajil provided a secure and e�ciently designed network solution to Qatar National Bank connecting its head o�ce and its branches in various countries around the world.

NBK Group chose Zajil as its primary provider for its global connectivity require-ments. Zajil is also providing managed ICT services to the �nancial institution.

Arab Bank enhances business e�ciency and e�ectiveness with Zajil's Global MPLS network solution for their operations across 13 countries. The bank was also able to optimize their network related costs.

Kuwait Oil Company, the Upstream Oil & Gas division of Kuwait Petroleum Corporation, relies on Zajil to provide connectivity services for its secure infor-mation transfer needs with its partners across the globe.

Landmark Group is one of the largest and the most famous retail companies in the region and beyond. Zajil is providing them with international connectivity over its MPLS network as a managed service enabling Landmark to expand in the most cost-e�ective manner.

Agility, one of the largest logistic companies in the world chose Zajil as their connectivity partner. Zajil provided data connectivity between Agility’s global o�ces and that of their partners.

Major Customers

(Thomson Reuters)


Support Network Built on Strength

Zajil's focus on customer service is clearly demonstrated in its state-of-the-art Service Excellence

Center (SEC). Our continuous monitoring enables us to identify potential issues so we can address

them before there is a problem.

The proactive monitoring and troubleshooting ensures a seamless response to service conditions

– enabling Zajil to deliver services based on stringent Service Level Agreements. If our customers

encounter a problem, there’s no time to waste. We make quick response time a fundamental part

of our service by focusing on key performance metrics.

Smal & Medium Business UnitKEMS’s Small and Medium Business services are for those growing companies who want to focus on their growth rather than worrying about their day-to-day technology and communica-tion requirements

KEMS with its portfolio of Information & Communication Technology (ICT) services o�er peace of mind for growing companies

All the services o�ered by KEMS are guaranteed by a Service Level Agreement of highest stand-ard and supported 24×7 by quali�ed engineers.

Consumer Sales Unit / KEMSToday KEMS o�ers a wide range of services to a large number of subscribers in Kuwait. The servic-es include broadband Internet connectivity covering entire Kuwait, Wi-Fi services through a network of hundreds of hotspots across the country, smart home Services, in addition to many other bundled services.

KEMS has been awarded ‘The Best Internet Service Provider in Kuwait’ for �ve consecutive years (2010 - 2014) by ServiceHero, Kuwait’s only customer satisfaction index. KEMS has also been voted as a Superbrand for two years in a row 2012 & 2013. It is the only ISP in Kuwait to accomplish this great achievement. “Superbrands” is acclaimed worldwide as an independent authority for branding excellence and is committed to paying tribute to exception-al brands and promoting the discipline of branding.

SMB & Consumer Sales

www.kems.net www.smb.kems.net

Service Excellence Center - Kuwait

KSA Service Center Jordan Service Center Bahrain Service CenterUAE Service Center

Documents

Zajil International Telecom Company · needs – from scalable colocation and hosting to private and public cloud services. Today, our global data center footprint spans Kuwait, Bahrain,