Your guide to our mid-market

proposition

AXA Vantage / Your guide to our mid-market proposition

Contents

What is AXA Vantage? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Risk Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Claims . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Value Added Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

AXA Vantage / Your guide to our mid-market proposition

AXA Vantage / sector specific appetite guide

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What sectors are included in AXA Vantage?

Real Estate

Manufacturing

Construction

Hotels, Hospitality and Leisure

Wholesale and Retail

Services Transport, Distribution and

Logistics

Motor Trade

Motor Fleet

Here we outline some of the key components of our proposition which we believe demonstrate our significant appetite and expertise in mid-market:

Branch Network

¡ We have strengthened our broker relationships with our new dedicated Lead Mid-Market Underwriters initiative, which we are continuing to roll out regionally

¡ Specialist mid-market knowledge across a variety of trade sectors.

¡ Unprecedented levels of empowerment to make decisions.

¡ Desire to support mutually beneficial tripartite relationships.

¡ A commitment to having a meaningful dialogue with you within 48 hours of receiving your mid-market enquiry.

Trading Tools

Our branches are empowered to apply a number of trading tools including:

¡ Exclusives ¡ Net Rating ¡ Low Claims Rebates ¡ Tripartite Service Agreements ¡ Long Term Agreements ¡ Risk Management Fund ¡ Flexible Instalment Plans ¡ Rate Stability Agreements.

AXA Vantage / Your guide to our mid-market propositionWhat is AXA Vantage?

AXA Vantage is our exciting sector specific proposition for mid-market commercial business between £10k and £250k. Since launching in August 2015 we have established ourselves as a key insurer in this segment with over £400m in income.

For more information on our appetite for every AXA Vantage sector - please download our appetite guide

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AXA Vantage / sector specific appetite guide

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A sample of our partnersRisk Management Overview

All surveyors have formal Health & Safety qualifications

All home based to provide the best coverage across the UK

No OutsourcingAll surveys completed by our

in-house team

AXA Vantage / Your guide to our mid-market propositionRisk Management

For more information on our Risk Management proposition - please download our guide

To find out more information about our suppliers, simply click on their logos below.

26years of loss prevention experience on average

50In-house Business resilience experts

12Chartered Safety Practitioner

Casualty Surveyors

2engineers holding Business Continuity

Institute qualifications aligned to ISO 22301 (BC Management)

3sprinkler engineers supported with

12 Business Resilience Managers

920Combined experience

of 920 years

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AXA Vantage / sector specific appetite guideClaims

¡ Feefo – Live feedback from our customers sharing their claims experience publically online. Complete transparency around our service.

¡ Faster Payments – Transfer of cash payments up to £250k will hit your customers accounts in minutes.

¡ eWitness – Market-leading innovation through bespoke online video interactions.

¡ Grace – An on demand dynamic app that provides quick and convenient access to information for employment, HR and health and safety enquiries. Using machine learning technology, Grace can deliver legal support, tools and templates via smart devices on the go.

¡ eServe – Online Claims tracking tool, allowing the broker and/or client access to claims information at any time and on the go via smartphone or tablet.

¡ Claims Relationship Manager – A dedicated Claims Relationship Manager to work alongside the broker and/or client.

¡ Claims Review Meetings – Tailored large case quarterly or mid term claims review meetings discussing claims trends and service performance.

¡ Panel Expertise – Access to trusted external partnerships including solicitors, loss adjusters, rehabilitation experts and mediation specialists.

¡ Technical Excellence – Claims development framework establishing claims handling excellence through our people.

¡ University Accredited Fraud Specialist – Qualified handlers across all classes of business approved by the Counter Fraud Professional Accreditation Board.

¡ CII Qualifications – Majority of Claims staff hold a CII qualification. AXA is a Chartered insurer, dedicated to promoting high standards of professionalism in the industry.

¡ Aligned Handling Expertise – Dedicated Claims teams in Motor Trade, Real Estate, Personal Injury, Farming, European Specialisms and Large Loss unit (Claims >£300k).

¡ Claims MI – The client will be supplied with bespoke MI, enabling us to analyse claims performance and trends on large cases.

¡ Training and Risk Development – AXA Risk Management, Panel Solicitor and Loss Adjuster training and risk support for clients.

¡ Risk Prevention Strategy – Risk Management and Claims partnerships.

¡ External Bodies/Forums – We work closely with several external bodies such as IFB, IFED and ABI to share and collaborate on claims intelligence.

Innovation Relationships People Payer to Partner

AXA Vantage / Your guide to our mid-market proposition

For more information on our AXA Vantage Claims specific proposition - please download our guide

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AXA Vantage / sector specific appetite guideAXA Vantage / Your guide to our mid-market proposition

AXA Business Interruption calculator

Our web-based tool that creates a quick and accurate report of a business’ exposure to Business Interruption based on the insured’s own financial accounts.

AXA Commercial app

Read, personalise and share insurance content from a wide range of valuable news sources. You can also read the latest news from across AXA Commercial Intermediary in one place too.

Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries.

App Store is a service mark of Apple Inc., registered in the U.S. and other countries.

Google Play and the Google Play logo are trademarks of Google LLC.

Value Added Services Overview

¡ Comprehensive case level support to win and retain business. ¡ Range of technical training events for supporting brokers. ¡ Access to market-leading digital tools and apps. ¡ Support from Ignition (AXA’s in-house marketing agency).

rradar

We’ve also teamed up with rradar, a law firm that offers free expert legal, regulatory and risk management advice. They help clients proactively understand and manage their risks before they become a problem and navigate them over any legal hurdles, should any arise.

Value Added Services AXA Vantage / Your guide to our mid-market proposition

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AXA Vantage / sector specific appetite guideAXA Vantage / Your guide to our mid-market proposition

AXA Insurance UK plc Registered in England and Wales No 78950. Registered Office: 5 Old Broad Street, London EC2N 1AD. A member of the AXA Group of companies. AXA Insurance UK plc is authorised by the Prudential Regulation Authority and regulated by the FinancialConduct Authority and the Prudential Regulation Authority. FCA number 202312. Telephone calls may be monitored and recorded.

AXA VantageYour guide to our mid-market proposition