Embed Size (px)
Citation preview
YOUR GUIDE TO CLEARCHOICE HOME INSURANCE
Together, we’ve got it covered.
WHO IS IT FOR?Clearchoice is RSA’s mass market home insurance product. It provides protection for buildings, contents, or both as combined cover.
Clearchoice offers significant levels of cover as standard and includes the option to add extras and adjust excess amounts in line with the needs of your clients.
WELCOME TO CLEARCHOICE
BUILDINGS• Cover up to £1,000,000
• Trace and access up to £5,000 as standard
• Up to 20% of sum insured for alternative accommodation.
CONTENTS• Cover up to £75,000
• High risk items total limit of £25,000
• Contents in garden up to £2,000.
ALL POLICIES• 24 hour Home Emergency Assistance helpline
and call out up to £250 for any one claim
• Home Care Service, covering items like lost key replacement and damaged shrubs and trees.
OPTIONAL EXTRAS• Accidental damage for both buildings
and contents
• Unspecified personal belongings, including pedal cycles up to £500
• Specified personal belongings/valuables over £2,500
• Legal expenses cover up to £50,000.
DISCOUNTS AVAILABLE• 25% no claims discount
• Reduction for taking both contents and buildings together
• Increasing voluntary excess amounts.
PERSONAL CLAIMS SERVICE• Personal claims specialist for claims
between £3,000 and £250,000
• Dedicated UK-based claims teams.
COVER HIGHLIGHTS
1. All occupations acceptable
2. Accept pre-1850 properties
3. Allowed buildings cover for flats
4. Reviewed and reduced number of subsidence refer postcodes
5. Made contents only policies acceptable for let properties from private or local authority
6. Asphalt roofs are now treated as standard construction, but felt roofs are only acceptable if the felt makes up <50% of the total roof area
7. Full business cycle enabled product
LATEST PRODUCT ENHANCEMENTS
CLEARCHOICE COVER AND LIMITS
BUILDINGS – COVER UP TO £1,000,000
Alternative accommodation/loss of rent 20% of buildings sum insured
Owner’s liability £2,000,000
Removal of squatters – fees £10,000
Trace and access £5,000
CONTENTS – COVER UP TO £75,000
Alternative accommodation/loss of rent 20% of contents sum insured
Business equipment Up to contents sum insured
Christmas and Religious Festival gift £3,000
Contents in the open/garden £2,000
Contents of outbuildings/garages Up to contents sum insured
Credit cards in the home £500
Electronic data downloads £2,500
Employer’s liability £10,000,000
Freezer food Up to contents sum insured
High risk items total limit £25,000
High risk items limit – definition Jewellery, watches, articles of precious metal, clocks, paintings, works of art, stamp, medal and coin collections
Locks and keys – replacement (internal/external) £750 included within Homecare Services
Loss of metered oil Up to contents sum insured
Loss of metered water Up to contents sum insured
Money in the home £500
Occupiers and Personal Liability £2,000,000
COVER AND LIMITS CONTINUED
Loss or damage to contents when you move Up to contents sum insured
Reinstatement of title deeds/personal documents £1,000
Students’ possessions Included within temporary removal
Sum insured £75,000
Temporary removal of contents Up to contents sum insured
Tenants’ improvements 20% of contents sum insured
Tenants’ liability 20% of contents sum insured
Theft from garages £3,000
Theft from outbuildings £3,000
Visitors’ personal belongings £500
Wedding, Civil Partnership and Birthday gift £3,000
OPTIONAL EXTRAS
Accidental damage Both buildings and contents
Unspecified personal belongings Minimum sum insured of £2,000 Maximum sum insured of £20,000 Single item limit – £2,500 (£500 for pedal cycles) Money – £500 Credit Cards – £500
Specified personal belongings Single item maximum for non-pedal cycles – £5,000 Single item maximum for pedal cycles – £3,000
Legal expenses cover £50,000
ADDITIONAL INFORMATION
Emergency assistance 24 hour Home Emergency Assistance helpline and call out up to £250 for any one claim
Home Care Services Covers items like lost key replacement
OUR HOME INSURANCE PROPOSITION TO YOU
DEDICATED PERSONAL LINES TRADING TEAMOur regional trading expertise builds strong relationships and helps you to grow your business.
EASY TO DO BUSINESS WITHWe make your life easier. From Full Business Cycle EDI enabled products to high-quality underwriting and sales support functions. We work together to ensure your job is simpler.
UNDERWRITING EXPERTISEWe have a specialist team of underwriters who are experts in their field. Their capability is here to provide reassurance for you and your customers.
STRONG APPETITEWe are committed to working closely with our brokers and growing our businesses together. This approach includes supporting brokers who wish to consolidate their personal lines portfolios by tailoring our propositions to meet individual broker needs.
PERSONAL CLAIMS SERVICEOur UK based centres are fully dedicated to delivering excellent customer service, so you can rest assured that our obsession is getting it right for your customers.
COMPETITIVE PRICING AND REMUNERATIONFocused to deliver great value to your customers and the right level of commission for you.
FLEXIBLE TRADINGThis product is available with Full Business Cycle EDI functionality through a number of software houses including Acturis, Applied Systems, CDL, Open GI and SSP.
CUSTOMER FOCUSWith no more than 5% of customer calls abandoned and a choice of communication (email, telephone, text message or letter) when dealing with us, we put customers at the heart of our claims process. We have also introduced a feedback survey called Customer Satisfaction Monitor to measure our claims performance and continuously improve.
PERSONAL CLAIMS SPECIALISTOur field force will project manage claims between £3,000 and £250,000 and there will be a single point of contact for each claim.
EMERGENCY RESPONSE VEHICLEOur Emergency Response Vehicle is deployed in times of emergency, so we can be there to offer our support and expertise when our customers need us most.
COUNTER FRAUD UNITThis unit is dedicated to preventing, detecting and investigating application and claims fraud across all business classes. RSA has earned itself a market-leading reputation for its counter fraud activity, which has been recognised by the industry with several awards for endeavour and attainment.
SUPPLY CHAIN NETWORKOur world class (bench marked by Accenture) supply chain covers a full range of claims fulfilment requirements, including building repairs, and contents replacement facilities, using a range of industry-recognised providers.
METHODS OF SETTLEMENTWe offer each customer a number of choices for settlement including repair and replacement, cash paid by cheque or BACS directly into their bank account or voucher or payment card options.
A UNIQUE APPROACH TO CLAIMS
SUSTAINABLE, SOLID RESULTSOur home insurance book is worth over £680m. We’re committed to brokers and the home insurance market.
TRUSTED ACROSS THE UKWe currently insure 2.4 million homes, protecting people against the risks they face in their daily lives.
IMMERSED IN THE HOME INSURANCE MARKETWe use a number of different distribution channels and take our experience learned in each to build better product propositions for our customers.
WHY RSA?
There are many reasons to choose RSA, including our financial stability and rich heritage spanning over 300 years. Currently our credit ratings are Standard & Poor’s: A Stable and Moody’s: A2 Negative.
We have received a number of awards including:
• A Best Big Company to Work for 2012, 2013, 2014
• Winner of CXC Diamond Award, Clarabridge Customer Experience Champion Awards 2015
• Winner of the Best Employee Engagement and Overall Winner categories in the 2012 Chartered Institute of Personal Development.
AWARDED FOR PERFORMANCE
WORKING TOGETHER, IN PARTNERSHIP
HOW TO CONTACT USContact the Personal Intermediated Broker Trading Team on:
0117 941 6862 or email: [email protected]
FIND OUT MOREFor more information on Clearchoice and our other home insurance products please take a look at our product comparison, or visit us online at rsabroker.com/home-insurance
We want to be your number one choice for home insurance. That’s why we have set up a commitment based, partnership framework. Within this framework the proposition we offer recognises the strength of relationship we have with brokers. For more information speak to our trading team who will be happy to help.
OTHER HOME INSURANCE PRODUCTS
PREFERRED CHOICEPreferred Choice is RSA’s home insurance product for mid net worth customers who need higher levels of cover. It provides protection for buildings, contents and valuables. Offering significant levels of cover in an ‘all encompassing’ product, with full accidental loss or damage worldwide. Preferred Choice is both average free and warranty free.
OAK HOME INSURANCEPrivate Client insurance via Oak Underwriting offering tailored home insurance for high net worth customers. A quality blend of cover and services.
Contact the Personal Intermediated Broker Trading Team:
0117 941 6862
rsabroker.com/home-insurance
For more information or to join the conversation about the great products and services RSA offer, visit:
RSAbroker UK
@rsabroker
@
