You Telecom.user Guide

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Customer Reference Guide

How to manageyour account


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- YOU Broadband & Cable India Limited ( Updated : 01-02-2013)

Log on to www.youbroadband.in

You can click either on QUICK PAY or through MY ACCOUNT drop down box

Select Renew Account Option

Enter User ID & Password displays MY ACCOUNT Page

Select Renew Online under Renewal Option displays customer existing plan details

Click on Proceed displays Terms & Conditions page

Select I Agree & click on Submit displays Customer Relationship No & Customers City

Select Plan Type from the drop down

MB Plans

Unlimited Plans

Dual Speed Plans

Day & Night Plans

Hourly Plan

Data transfer plans

- Unlimited plans

- Low speed during Day time & increased speed during Night time

- Hourly plans with days validity (whichever is earlier)

Plans Segmentation - Select plan type displays plans falling under this category

o Plan

o Plan Price

o YOU Save

o YOU Pay

o Free MBs

o Days

o Bandwidth

- Plan name with resources & validity period (in months)

- Prevailing plan price

- Discount applicable in value terms

- Plan payable charges

- Resources allotted against plan selected

- Plan validity (in days)

- Speed of plan selected for renewal

NOTE: All plans have been segregated in a descending order on the following criteria

High to low speed plans / value / discounts

Online Renewal Process

QUICK PAY helps you renew your account ONLINE just by entering Account Number or User_ID even when you do notremember your password.

o

Page for reconfirmation displayed

o Plan selected for renewal (Plan name & value)

o Payment Option selected for making payment

Displays your account details such as Relationship Number, Account Status, Plan details

- High speed Up to Free resources & reduced speed till validity expiry
http://www.youbroadband.in/http://www.youbroadband.in/


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Select Payment Option from

o Credit Card / Debit Card / Netbanking / Cash Cards

Select Confirm takes customer to Secure Payment Gateway

Name on the Card - Enter Card Holders name as appearing on the Card

Card Type - Enter Visa / Master card

- Enter Card No as it appears on the card without spaces

Enter Card expiry date (Month / Year) as given on the Card

Enter 3 digit security code printed on the back side of the card

(Asterisks will appear while you enter to ensure online security)

Amount (Rs.) - Selected plan value displayed

Clicking "Submit" would authorize your renewal payment disbursement

Never click Submit once again. Even back or refresh buttons should not be used

Renewal charges receipt is generated on payment transaction being successfully completed. This receipt could besaved & printed for your personal records or could be used for claiming reimbursement from your office.

Mail ID for ONLINE related queries [email protected]

Online Renewal Process

Select Credit Card Type

o Visa / Master Card / American Express / Diners Club International Click on Submit

Needs to be completed by the Customer with his personal details

Card Number

Card Expiry date

CVV2 Number

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-

o

o

o

o

o

o

Once Submit clicked please wait for process the request (takes time to complete)

Slab Structure Rs. Disc

501 - 1500 35

1501 - 2500 75

2501 - 5000 150

5001 - 8000 300

8001 + 500
http://itapps.youtele.com:8100/default/homeuser/universal_login.jspmailto:[email protected]


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Error Faced : Network Delay

Reason for Failure : Customer has not completed 2nd level of authentication (3D Secure or OTP)

Error Faced : Authentication failed. Transaction cannot be authorized

Reason for Failure : For credit/debit card transaction 2nd level authentication is mandatory such as 3D secure /OTP. In case customer failed to authenticate the transaction with 3D secure password or OTPreceived on mobile, given error response is provided by the bank/card gateway.

Error Faced : Payment not authorized

Reason for Failure : For credit/debit card transaction 2nd level authentication is mandatory such as 3D secure /OTP. In case customer failed to authenticate the transaction with 3D secure password orOTP received on mobile, given error response is provided by the bank/card gateway.

Error Faced : Cancelled By User

Reason for Failure : Customer has terminated the transaction before completion.

Error Faced : You are not authorized to do this transaction. Please Login to HDFC Bank Net-bankingto reset your Profile using modify Secure Access Profile or Contact HDFC Bank PhoneBanking for further details.

Reason for Failure : For making the online payment using HDFC bank net banking, customer needs toregister with the bank for 2nd level authentication ie. secure access set up. It is to bedone by setting up the secure question and answers. In case customer is notregistered, failure response is given by the Bank.

Error Faced : Third Party Funds Transfer facility and Secure Access not enabled. Please contactPhonebanking or visit nearest branch for more details

Reason for Failure : For making third party funds transfer using HDFC bank net banking, Customer needsto register with HDFC bank for third party funds transfer. For making online paymentusing HDFC bank net banking, customer needs to register with the bank for 2nd levelauthenticationie. secure access set up needs to be done by setting up the secure question andanswers.

SOLUTION:

Please follow procedure mentioned above & get yourself registered for Third PartyFunds transfer, 3 D Secure Access for conducting Online transactions successfully.

Guidelines / Precautions to be taken while conducting Online transactions
http://www.youbroadband.in/


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Checking account usage

Log on towww.youbroadband.in

Select Check account details under My Account drop down on right hand corner

Enter User ID & Password

Under Manage my account select My Usage

On giving a date range you can view your usage for the last 3 months.

Checking status of account (Balance Resources / Due date)



Under Manage my account select My Balance

Data displayed would provide status of current resourcesavailable in your account

Changing your account password (Through website)

Select Check account details under My Account drop downon right hand corner


Under Manage my account select Change Password

Enter your Old Password

Enter your New Password

Reconfirm New Password

Click Submit & your password would be changed

How to manage your account
http://www.youbroadband.in/http://www.youbroadband.in/


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Resetting Password through SMS

Type SMS Format PWD OR PWD Eg 1: PWD 111910Eg 2: PWD dhaivatshah

SMS to be sent to 9227792200.

Password to be reset

Creating a E-mail ID



Under Manage my account select Create E-mail & followinstructions asprovided on screen

Enter your desired email id

Enter your Password & Reconfirm Password

Enter Alternate Email ID

Enter your personal details as requested for

Enter Hint question & Hint answer (Reqd. for passwordreset &forwarded toalternate Email ID.)

Click Submit & your Email ID would be set up

Updating Contact Details



Under Manage my account select Update Contact Details

Enter Cell No & Email ID

Click Submit & your contact details would be updated in ourrecords



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Checking status of advance payment made



Under Manage my account select AnticipatoryRenewal Queue Data displayed providing details of advance paymentsmade & plan renewed

NOTE: Any advance amount paid would be credited to customer account & utilized for renewal on due date.Account renewal would happen only after usage of resources entitled against the existing ongoing plan.This is to reconfirm that none of the existing resources would lapse due to advance payment of renewal charges.

Checking Credit information

Select Check account details under My Account drop downon right hand corner


Under Manage my account select CreditInformation On giving a date range you can view credits (service

credits / resources) provided to youraccount.


Documents

You Telecom.user Guide