YOU CANCOUNT ON US

Claims paid – 2019 snapshot

We're proud to have a strong claims track record. But we know that when your clients are going through a challenging time they'll also want a personal and supportive service.

From a single point of contact who manages a claim from start to finish, to a dedicated nurse who can provide additional emotional and practical support, we make sure all claims are handled with care.

And we're focused on making our claims service even better for your clients. We're investing in our claims experience and have a dedicated team looking at how we can make our claims process as easy,

quick and personal as possible.

99.7% 1 £575m1 119,3611

Total claims paid in 2019 Total amount paid to customers in 2019

Claims paid to customers and families at a difficult time

FUNERAL COSTS COVEREDFREE COVER

CARE FOR YOUR CLIENTS' WELLBEING

Free Cover is temporary cover to give clients some protection before their plan starts. We paid out £226,595 in claims in 2019 to customers who sadly had to make a claim before their plans had started. 2

Helping Hand provides your clients with a tailored and personal support service. It's available to them and their family (partner and children) before, during and after a claim – and they don't need to pay anything extra to use it. Your client will be offered a dedicated nurse who’ll provide ongoing emotional and practical support. Their nurse can also arrange additional services, such as bereavement counselling or a second medical opinion, if that's what your client needs.

We're signed-up to the Funeral Payment Pledge. This means we help families pay the funeral costs up to £10,000 on life cover claims if there's no will or delays because of probate.

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Source:1 – Royal London UK Protection business claims paid (1 January to 31 December 2019)2 – Royal London UK Intermediary Protection business claims paid (1 January to 31 December 2019)

THIS IS FOR FINANCIAL ADVISER USE ONLY AND SHOULDN’T BE RELIED UPON BY ANY OTHER PERSON.

Royal London1 Thistle Street, Edinburgh EH2 1DG

royallondon.com

The Royal London Mutual Insurance Society Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and thePrudential Regulation Authority. The firm is on the Financial Services Register, registration number 117672. It provides life assurance and pensions. Registered in

England and Wales number 99064. Registered office: 55 Gracechurch Street, London, EC3V 0RL. Royal London Marketing Limited is authorised and regulated by theFinancial Conduct Authority and introduces Royal London’s customers to other insurance companies. The firm is on the Financial Services Register, registration number

302391. Registered in England and Wales number 4414137. Registered office: 55 Gracechurch Street, London, EC3V 0RL.June 2020 SA P8 W 0004/2

50Average age of

customer at timeof claim*

2

40Average age of

customer at timeof claim

2

Source:1 – Royal London UK Protection business claims paid (1 January to 31 December 2019)2 – Royal London UK Intermediary Protection business claims paid (1 January to 31 December 2019)*Please note, the average age of customer at time of claim for Critical Illness Cover excludes Children's Critical Illness.

Income Protection claims paid (Includes those already being paid at the start of 2019, that we continued to pay throughout 2019)

Income Protection claims paid (new claims admitted in 2019)

Paid in Income Protection claims (new claims admitted in 2019)

91.6%1

80.6%1 £791,5352

Paid out in Income Protection claims in 2019 (Includes those already being paid at the start of 2019, that we continued to pay throughout 2019)

£3.3m1

INCOME PROTECTION

Critical Illness Cover claims paid in 2019

92.6%1

Paid out in Critical Illness Cover claims in 2019

£150.1m1

74Average age of

customer at timeof claim

2

Whole of Life claims paid in 2019

99.9%1

Paid out in Whole of Life claims in 2019

£269.1m1

56Average age of

customer at time of claim

2

Term Life Cover claims paid in 2019

94.3%1

Paid out in Term Life Cover claims in 2019

£109.4m1

TERM LIFE COVER

WHOLE OF LIFE

CRITICAL ILLNESS COVER