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Year To DateCalls Answered
0
2500
5000
7500
10000
12500
15000
17500
20000
Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar
Level 1 Level 2
Max Wait TimeCalls Answered
0
10
20
30
40
50
60
70
Apr May J un J ul Aug Sep Oct Nov Dec J an Feb Mar
0
5
10
15
20
25
Level 2 Average
Min
ute
s
Seco
nds
Year To DateCalls Abandoned level 2
7.59%
11.03%
18.73%
7.79%
2.44%
0
500
1000
1500
2000
2500
3000
3500
4000
Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar
Vo
lum
e
0%
2%
4%
6%
8%
10%
12%
14%
16%
18%
20%
Total Aban Aban in 30 % Aban
Year To DateService Level %
Levels 1 & 2
0102030405060708090
100
Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar
Level 1 Level 2
Incident Category Breakdown September 2006
0 500 1000 1500 2000 2500 3000 3500
Damage to Property
Drug related
Drunk rowdy
Fly Tipping
Graffiti
Harassing & Intimidation
Noise related
Road lighting
Abandoned Vehicle
Out of Scope Calls – 3,345
Service Requests created per Partner- September
0 200 400 600 800 1000 1200
BasingstokeEastleigh
East HantsFarehamGosport
HartHavant
Hants CCIsle Of Wight
New ForestPortsmouth
RushmoorSouthampton
Test ValleyWinchester
Customer QuestionnaireQuestion 1
If the 101 Service was not available to you to report the issue that you have phoned about today, who if anybody would you
have contacted ?
Phone 999
89 17.84%
Phone 999
89 17.84%
Contact LocalPolice Station86 17.23%
Contact LocalPolice Station86 17.23%
Contact 0845
143 28.66%
Contact 0845
143 28.66%
Call into Police Station29 5.81%
Call into Police Station29 5.81%
Police Officerin Street
7 1.40%
Police Officerin Street
7 1.40%
Phone LocalCouncil
20 4.01%
Phone LocalCouncil
20 4.01%
499 People Surveyed
Customer QuestionnaireQuestion 2
Where did you hear about the 101 number that prompted your call today
Newspapers & Magazines
51 10.32%
Newspapers & Magazines
51 10.32%
Television & Radio
77 15.59%
Television & Radio
77 15.59%
Leaflets
129 26.11%
Leaflets
129 26.11%
Word of Mouth
105 21.25%
Word of Mouth
105 21.25%
Websites
6 1.21%
Websites
6 1.21%
Posters
17 3.44%
Posters
17 3.44%Other
109 22.06%
Other
109 22.06%494 People Surveyed
Customer Satisfaction Survey
Out of 100 Surveys 91% are Very Satisfied or Satisfied
52%Very Satisfied
52%Very Satisfied
39%Satisfied
39%Satisfied
6%Neither SatisfiedOr Dissatisfied
6%Neither SatisfiedOr Dissatisfied
3%Dissatisfied
3%Dissatisfied
0%Very Dissatisfied
0%Very Dissatisfied
Police Deployment to 101 calls
0
1000
2000
3000
4000
5000
6000
7000
8000
9000
June July Aug Sept
Deployed Grade1 Grade2 Grade3
