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The Journey So Far BPO: Inbound /Outbound E-mail Chat Support Technology Services: ERP, Application Support with Expertise in Telecom Domain. HRMS: Talent Acquisition, Third Party Payroll. Ecommerce: www.goxquisite.in Journey Ahead www.jobshop.co.in India’s first www.gettecgo.com India’s First Multiband Online Tech support & certified Refurbished E seller We have solutions that cater to communicating, connecting & sharing information & ideas. Supported Bharti Airtel in not only reducing the cost of Refund by 2Mn per month helped reduce refund TAT from 45 days to 4 days as well Talent Acquisition: Our hiring engine capabilities has influenced both ITES & IT Sector Giants Like TCS, Cisco Hired More than 500 People in Q1 expected to close at 800. AEGIS, PayU Money, Policy Bazar hired 65 people in a month for Inbound, AON Hewitt hired 35 People in June till now & the list is further on…... Key Milestone: Supported Essel Utilities (Zee TV Group) starts its journey in utility sector by setting up the customer service Xquisite Technologies BPO | Software Development | HRMS | Ecommerce WWW.XQUISITETECHOLOGIES.COM

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Page 1: xquisite introduction

The Journey So Far

BPO: Inbound /Outbound E-mail Chat Support

Technology Services: ERP, Application Support

with Expertise in Telecom Domain.

HRMS: Talent Acquisition, Third Party Payroll.

Ecommerce: www.goxquisite.in

Journey Ahead

www.jobshop.co.in

India’s first www.gettecgo.com

India’s First Multiband

Online Tech support & certified Refurbished E

seller

We have solutions that

cater to communicating, connecting & sharing

information & ideas. Supported Bharti Airtel in

not only reducing the cost of Refund by 2Mn per

month helped reduce refund TAT from 45 days to 4 days as well

Talent Acquisition: Our

hiring engine capabilities has influenced both ITES

& IT Sector Giants Like TCS, Cisco Hired More than 500 People in Q1

expected to close at 800. AEGIS, PayU Money,

Policy Bazar hired 65 people in a month for Inbound, AON Hewitt

hired 35 People in June till now & the list is further

on…... Key Milestone: Supported

Essel Utilities (Zee TV Group) starts its journey

in utility sector by setting up the customer service support center & CWFS.

Xquisite Technologies

BPO | Software Development | HRMS |

Ecommerce

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Page 2: xquisite introduction

Introduction & Business

Overview

We are a leading global business services

provider of customer experience. We offer a

comprehensive suite of solutions that helps

your business plan deeper, transparent and

better optimized customer connections &

experiences from strategy development

through execution.

Infrastructure & Capability

Our Deliver capability includes complete

range of ITES services across India from our

presence in Nagpur (Maharashtra), Chennai

in south & Noida 7000 sft in NCR along with a

20000 sft space available in Gurgaon as well.

We are just a call away and distances do not

impact us. Our existing clients are located in

diverse geographies and with a lean team we

are able to service them immediately.

Leveraging open source technologies and

concepts of reverse engineering,

Your Success is our Top

Priority Our Services.

Enhance your ability to

communicate & connect

in powerful & meaning

full ways

Talent Acquisition team costing 35 strong

resources helps us deliver More than 150 people

for International Premium Quality Manpower for

BPO’s & 200 for Domestic market deliver apart

from a huge manpower delivery in Technical IT

market of close to more than 400 people in a

month.

Customer Speaks

Bharti Airtel

Xquisite Team has blend of both Technology &

innovation which has helped us reducing TAT of

refund as well as supported us with errorless

reporting system in terms of data management

Capability, I must say they are not just a BPO.

Aanchal Mehta, Senior Manager,

Customer Service, Bharti Airtel Ltd.

Policy Bazar

The kind of numbers you guys have

delivered in may looks like we don’t need

any more partners for hiring any more.

Ms. Kritika Talwar, HR Lead

TCS

Phenomenal work, we never expected one

team can deliver such huge number.

Ms Natasha Singhania, HR Head

Key Offerings

Contact Center: Inbound/Outbound

Voice

Development & Data management

Email & Chat Support

Human Resource Services

Talent Acquisition

Third Party Payroll

Contact Us

Xquisite Technologies Pvt. Ltd.

D-69, Sector 2,

Noida-201301

[email protected]

www.xquisitetechnologies.com

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Page 3: xquisite introduction

Management Team

Ashish Awasthi, CEO

Mr. Ashish Awasthi is the CEO of Xquisite Technologies. Ashish is a senior executive

with over 17 of experience with global multi-nationals, including Bharti Airtel, Essel Group & Aegis & Polaris soft Labs. He is dynamic,

thoughtful and hands-on leader with articulate perspectives and game-changing strategies. Ashish is a Commerce Graduate & has a

Master of Business Administration from University of Pune. With more than a decades of customer-centric expertise in the consumer,

telecom and BPO sector, Ashish is a forward looking thinker who has led a radical business transformation for Xquisite Technologies

through his intellect, professional expertise and experiences

Khiarunisa Begum, Head Quality & Training

Mrs. Khairunisa, Heads Quality & Training Vertical of Xquisite, has a decade of experience in the Telecom/BPO

sector. She has been associated with the Banking Telecom & BPO companies like Citi Group, Stanchart Hinduja Global, Polaris. She

is responsible for the overall Training & Development & operational quality deliverable & is instrumental in making strategic decisions

at Xquisite. Her Visionary approach & strong relationship building skills is making the organization to move on fast pace.

Pradeep Verma, Head Finance & Compliances

Mr. Pradeep Verma has been the Business Head of the Company since inception. He has an extensive

background and experience in Finance, Banking, & Utility. Good in Strategic Planning & Restructuring Operations. He is a Commerce

Graduate & MBA from Pune University. He has been a part of a successful journey with HDFC Bank Ltd, HDFC life & Essel Utilities.

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Page 4: xquisite introduction

Manoj Sharma, HR Head: Manoj steers the Human Resource function at Xquisite, bringing with him over 10 years of HR

experience in ITES, industry. In this role, he has directed diverse and dynamic functions of people management, human resource re-engineering,

talent development. Through his strategic vision, astute decision making and execution, he has enabled and inspired innovative people strategies, policies and programs for the entire Xquisite Team across 3 Locations. Under his leadership. As a result of his indefatigable passion for excellence and spirit for achievement HRMS talent Acquisition Vertical has gained royalty among our customers, Manoj is committed to working towards creating a progressive workplace, and is a true believer in inclusion and diversity.

Arvind Tiwari, Head Operations (Inbound/Customer Support): Arvind is a multi-faceted leader and comes with over

a decades of extensive experience in diverse functions such as contact center management, strategic planning, project management and

execution. He spearheads our Inbound Operations for BPO Vertical, and has successfully turned it around as one of the most profitable among

other Verticals.

SK Mustak Ahmed, Head Business Development IT: Mushtak heads Business Development for IT Vertical. He is the

head for Presales & Solutioning for IT business. He also leads the Transition and Technology functions for Xquisite. Spread over 18 years, Mushtak’s industry experience spans across Travel, Digital Marketing, IT and Office Automation. His forte lies in Business Operations involving business development, new market entry, revenue growth, operations optimization, cost reduction, process development, service standards and operational policies for business excellence.

Rishi Kumar, Head Service Delivery IT & HRMS: Rishi Heads Service Delivery of - Information Technology & HRMS for

Xquisite. Rishi brings with him over 10 years of cumulative experience spanning diverse roles in Strategizing and Managing Technical Infrastructure. Rishi stellar track record has been enriched by his previous professional roles that include solutions designing; planning, implementation, and IT service delivery for contact centers; data center design and management; customer support and network support; and production planning. He has been instrumental in steering Innovation and Automation in Xquisite IT as a practice., Rishi Leads two of the most important projects of Xquisite Technologies www.gettecgo.com & www.Jobshop.co.in.

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Page 5: xquisite introduction

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