[XLS]bescom.org · Web viewTitle transfer of ownership (Name Transfer/Change of Address) Change of category (Wrong Application Tariff) Refund of deposits 60 days Issue of certificates

Page 1 Complaints Status of Zones

b) Page 2 to 6 Major Interruptions and Load Restriction Details

c) Page 7 Accidents

d) Page 8 to 9 AE to MD and TA to MD E-mail complaint status

e) Page 10 to 18 Status of Pending Complaints Beyond Time Limit

f) Page 19 to 21 Circle/Division/Sub Division Wise Complaints Details

g) Page 22 Status of Pending Transformer Complaints Beyond Time Limit

h) Page 23 to 26 Status of Pending Transformer Complaints

Umeshaiah

With Warm Regards

GM (CR)94498 44778

BESCOM Helpline

Date:15-09-2017

Dear Sir/Madam, Please find the attached Status of Complaints Received & Pending details as on 14-09-2017

a)

Manager (Ele)

Abstract - Status of Complaints

Opening Balance 2506

Complaints received on 14-09-2017 6809

Total 9315

Cumulative Pending Complaints 2527

Pending Complaints beyond time limit 1448

1

BANGALORE ELECTRICITY SUPPLY COMPANY LIMITED

Status of Complaints as on 14-09-2017(00:00Hrs to 23:59Hrs)C

ateg

ory

Category of Complaints

ZONE

BMAZ BRAZ CTAZ

OB Total Disposed Pending OB Total Disposed Pending OB Total Disposed Pending OB Total Disposed

A 3 4720 4723 4715 8 5 1235 1240 1184 56 3 397 400 356 44 11 6352 6363 6255 108

B 113 49 162 57 105 2 8 10 5 5 2 2 4 3 1 117 59 176 65 111

C METER COMPLAINTS 58 8 66 5 61 0 1 1 0 1 2 0 2 0 2 60 9 69 5 64

D BILLING ISSUES 604 124 728 206 522 36 5 41 5 36 4 5 9 2 7 644 134 778 213 565

E SAFETY ISSUES 582 49 631 42 589 88 6 94 6 88 108 9 117 6 111 778 64 842 54 788

F 0 16 16 16 0 7 66 73 59 14 18 37 55 31 24 25 119 144 106 38

G THEFT 34 3 37 0 37 34 1 35 5 30 14 1 15 0 15 82 5 87 5 82

H 26 3 29 0 29 14 0 14 0 14 7 0 7 0 7 47 3 50 0 50

I 1 0 1 0 1 0 0 0 0 0 0 0 0 0 0 1 0 1 0 1

J PHASE CONVERSION 1 0 1 0 1 0 0 0 0 0 0 0 0 0 0 1 0 1 0 1

K 26 2 28 2 26 2 0 2 0 2 0 0 0 0 0 28 2 30 2 28

L 2 0 2 0 2 0 0 0 0 0 0 0 0 0 0 2 0 2 0 2

M 1 0 1 0 1 0 0 0 0 0 1 0 1 0 1 2 0 2 0 2

N GENERAL 636 56 692 76 616 39 4 43 5 38 33 2 35 2 33 708 62 770 83 687

Grand Total 2087 5030 7117 5119 1998 227 1326 1553 1269 284 192 453 645 400 245 2506 6809 9315 6788 2527

Note: BRAZ and CTAZ "A" Category complints are pending due to wind and rain.

New Complaints

on 14-09-2017

New Complaints

on 14-09-2017

New Complaints

on 14-09-2017

New Complaints

on 14-09-2017Pending

complaints

FAILURE OF POWER SUPPLY

VOLTAGE COMPLAINTS

TRANSFORMER FAILURE COMPLAINTS

ALLEGATIONS ON STAFF

NEW CONNECTION/ ADDITIONAL LOAD

TRANSFER OF OWNERSHIP AND CONVERSION

REFUND/ ISSUE OF CERTIFICATES

ADDITIONAL TC/ ENHANCEMENT

2


Scheduled & Unscheduled Major Interruptions Details (KPTCL)

Scheduled Timings Unscheduled Timings

NIL - - - 5:40

TOTAL NIL 0:00 1 5:40

Duration (in Hrs)

Officer Visited the

spot

Duration (in Hrs)

Officer Visited the

spot

KPTCL

1)66/11KV 220KV Kolar MUSS incoming line tripped due to PGCIL Kolar Line-1 jump cut at Harohalli,Down stream MUSS - Kolar, Bangarpet, Nangli, Srinivaspura, Mulbagal, Tayalur, Vemgal, Vokkaleri.Affected Areas:KL1, KL2, BG1, SP1, MB1, ML1, HK1:Kolar,Bangarpet,Nangli,Srinivaspura,Mulbagal,Tayalur,Vemgal,Vokkaleri,Malur,Devangundi and surrounding areas.(Changeover not arranged),confirmed by Prakash AEE 9448493164.

09:20hrs to 15:00hrs.

Prakash AEE 9448493164.

3

BANGALORE ELECTRICITY SUPPLY COMPANY LIMITED Scheduled & Unscheduled Major Interruptions Details (BESCOM)

Scheduled Timings Unscheduled Timings

8:40 2:00

5:51 3:10

7:00 1:50

5:45 7:30

7:00 2:00

6:30 2:30

Duration (inhrs)

officer Visited the

spot

Duration (inhrs)

BESCOM

1)66/11KV Abbigere MUSS F8 feeder VL kept open for 11KV pole replacement workAffected Areas:C3:Kamagondnhalli main road, Abbigere and surrounding areas.(Changeover not arranged),confirmed by Venkatesh AE 9449864541.

09:20hrs to 18:00hrs.

Venkatesh AE 9449864541.

1)66/11KV SRS MUSS F20 Feeder trippedAffected Areas:N4:MEC layout 12th main Raj gopal nagar main road Ganapathi nagar and surrounding areas.(Changeover not arranged),confirmed by Shivakumar JE 9449844706.

22:15hrs to 00:15hrs.

2)66/11KV Hebbal MUSS F6 Feeder 250KVA transformer kept open for maintenance workAffected Areas:E1:Sonappa Block, Munireddy palya, JC Nagar, Benson town and surrounding areas.(Changeover not arranged),confirmed by Muniraj AE 7676750666.

12:09hrs to 18:00hrs.

Muniraj AE 7676750666.

2)66/11KV Avaragere MUSS F4 Feeder faulty due to rainAffected Areas:DV1:Shamlur back side nagammakeshwa badavane siddarameshwara badavane bethur road and surrounding areas.(Changeover not arranged),confirmed by Anjanappa AE 9483549210 .

00:00hrs to 03:10hrs.

3)66/11KV Nelamangala MUSS F8 Feeder 11KV PWD road widening workAffected Areas:NM1:Sondekoppa Circle, Kotte bhidhi, Renuka Nagar, KSRTC Bus stand, Nelamangala town and surrounding areas.(Changeover not arranged),confirmed by Suresh AE 9483696600.

11:00hrs to 18:00hrs.

Suresh AE 9483696600.

3)66/11KV Hoody MUSS F8 Feeder HT Wire cut Affected Areas:E4:1st mn near, Anjaneya Swamy Temple, Kaveri nagar Mahadevpura and surrounding areas.(Changeover not arranged),confirmed by Sathish JE 9986291576.

00:15hrs to 02:05hrs.

4)66/11KV Velankini MUSS F9 Feeder Spur line kept open for AB Cable wokAffected Areas:S8:Roopena agarahara, Bommanahalli and surrounding areas.(Changeover not arranged),confirmed by Mahesh AE 9449868446.

13:00hrs to 18:45hrs.

Mahesh AE 9449868446.

4)66/11KV Vijayanagar MUSS F3 Feeder 250KVA Transformer No.103 HT cable faultAffected Areas:N8:BDA complex Nagarbhavi and surrounding areas.(Changeover not arranged),confirmed by Shashidar JE 9449844625.

03:00hrs to 10:30hrs.

5)66/11KV B Station MUSS F16 feeder 250KVA Transformer kept open for maintenance workAffected Areas:E3:Cambridge layout and surrounding areas and surrounding areas.(Changeover not arranged),confirmed by javeed Khan JE 9449874216.

09:00hrs to 16:00hrs.

javeed Khan JE 9449874216.

5)66/11KV NGEF MUSS F12 Feeder trippedAffected Areas:E6:HAL 2nd stage and surrounding areas and surrounding areas.(Changeover not arranged),confirmed by Raghu AE 9449874207.

14:00hrs to 16:00hrs.

6)66/11KV HAL MUSS 250KVA kept open for rabbit wire laying workAffected Areas:S7:Annasandra palya and surrounding areas and surrounding areas.(Changeover not arranged),confirmed by Mahesh JE 9449877000.

13:00hrs to 19:30hrs.

Mahesh JE 9449877000.

6)66/11KV L & T South city MUSS F3 Feeder 100KVA Transformer failureAffected Areas:S12:Opposite SSBT and surrounding areas.(Changeover not arranged),confirmed by Laxmisha AE 9449840484.

15:30hrs to 18:00hrs.

4

2:00 3:00

2:30 3:00

6:15 2:30

- - - - 3:45

- - - - 2:00

- - - - 2:20

BESCOM

7)66/11KV IISC MUSS F6 Feeder line clear taken for pole errection work Affected Areas:C6:Yeshwanthpur and surrounding areas.(Changeover not arranged),confirmed by Raghunath reddy AE 9449864543.

16:00hrs to 18:00hrs.

Raghunath Reddy AE

9449864543.

7)66/11KV Somanahalli MUSS F8 Feeder line faultyAffected Areas:K3:Somanahalli and surrounding areas.(Changeover not arranged),confirmed by Jayaram JE 9880816005.

18:00hrs to 21:00hrs.

8)66/11KV Naganathapura MUSS F11 Feeder HT AB Cable workAffected Areas:S13:Baretana Agrahara and surrounding areas.(Changeover not arranged),confirmed by Prasad JE 9449840480 .

15:30hrs to 18:00hrs.

Prasad JE 9449840480 .

8)66/11KV SRS MUSS F20 Feeder tripped due to rainAffected Areas:N4:Byraveshwara nagara and surrounding areas and surrounding areas.(Changeover not arranged),confirmed by Rangegowda AE 9449844706.

18:00hrs to 21:00hrs.

9)66/11KV Gokula MUSS F1 & F6 Feeder line clear taken for Pole Shifting workAffected Areas:C3:Prestige appartment, HMT industrial area and surrounding areas.(Changeover not arranged),confirmed by Gangadhar AE 9449844804.

12:30hrs to 18:45hrs.

Gangadhar AE 9449844804.

9)66/11KV Nelagedrahalli MUSS F7 Feeder line tripped Affected Areas:K2:Thigalaraplaya, Andrahalli area, Vidmanyanagara. and surrounding areas.(Changeover not arranged),confirmed by Vidya Sagar AE 9449870347.

18:30hrs to 21:00hrs.

10)66/11KV GLSWP MUSS F3 Feeder line tripped Affected Areas:S3:K.R.Garden , Murugeshpalya, Ashoka Avenue, Reema Appt, Srinivasa Residency, and surrounding areas.(Changeover not arranged),confirmed by Manjunath AE 9449877177.

18:30hrs to 22:15hrs.

11)66/11KV MEI MUSS F4 Feeder line clear taken for Tree fallen on the line Affected Areas:N5 :Mallasandra, Brundavan Layout, BHEL Mini Colony, Ramesh Road, Pipe line Road, Dasarahally and surrounding areas.(Changeover not arranged),confirmed by Ramesh AE 9449865418.

19:00hrs to 21:00hrs.

12)66/11KV L & T South city MUSS F2 Feedeer 100KVA Transformer failure Affected Areas:S12:Arkere signal ,BG road and surrounding areas.(Changeover not arranged),confirmed by Lakshmish AE 9449810247.

20:00hrs to 22:20hrs.

5

- - - - 1:50

- - - - 3:40

- - - - 2:45

- - - - 1:50

- - - - 1:56

- - - - 1:40

- - - - 0:15

TOTAL 9 51:31 19 49:31

BESCOM

13)66/11KV HBR MUSS F8 Feeder trippedAffected Areas:E9:Nagawara and surrounding areas.(Changeover not arranged),confirmed by Diwakar AE 9449869309.

20:30hrs to 22:20hrs.

14)66/11KV C Station MUSS F9 Feeder faulty Affected Areas:E1:Prominand road, spencer road, Nethaji road, hains road and surrounding areas.(Changeover not arranged),confirmed by Ramesh JE 9449873979.

20:00hrs to 23:40hrs.

15)66/11KV Puttenahalli MUSS F3 Feeder faulty Affected Areas:C7:Yelahanka New Town Akashaya nagar and surrounding areas.(Changeover not arranged),confirmed by Shatish JE 9449864905.

21:00hrs to 23:45hrs.

16)66/11KV Malur MUSS F7 Feeder faultyAffected Areas:ML1: Lakkur, Seethanayakanahalli and surrounding areas.(Changeover not arranged),confirmed by Sridhar JE 9449878117.

22:15hrs to 00:05hrs.

17)66/11KV Anekal MUSS F8 Feeder HT jump cutAffected Areas:AN1: Suranajakkanahalli, Haduru,Indalawadi and surrounding areas.(Changeover not arranged),confirmed by Madan AE 9449872416.

22:30hrs to 00:04hrs.

18)66/11KV L&T South City MUSS F9 Feeder 250KVA Transformer fuse burnt out Affected Areas:S12:B.K.Circle, Nayak Layout, Surabhi Nagar, Kothnur Dinne, Venkateshwara Layout, Gourav Nagar, JP Nagar 7th Phase and surrounding areas.(Changeover not arranged),confirmed by Rangaswami JE 9449810247.

23:05hrs to 00:45hrs.

19)66/11KV ITI MUSS F8 Feeder tripped.Affected Areas:E7:Margondanahalli, Akshaya Nagara, PNT Layout, Anandpura, Surrounding Areas and surrounding areas.(Changeover not arranged),confirmed by MUSS JE.

11:45hrs to 12:00hrs.

6

BANGALORE ELECTRICITY SUPPLY COMPANY LIMITED Scheduled & Unscheduled Major Interruptions Details (BESCOM)

officer Visited the spot

Shivakumar JE 9449844706.

Anjanappa AE 9483549210 .

Sathish JE 9986291576.

Shashidar JE 9449844625.

Raghu AE 9449874207.

Laxmisha AE 9449840484.

7

Jayaram JE 9880816005.

Rangegowda AE 9449844706.

Vidya Sagar AE 9449870347.

Manjunath AE 9449877177.

Ramesh AE 9449865418.

Lakshmish AE 9449810247.

8

MUSS JE.

Diwakar AE 9449869309.

Ramesh JE 9449873979.

Shatish JE 9449864905.

Sridhar JE 9449878117.

Madan AE 9449872416.

Rangaswami JE 9449810247.


Major Interruptions of Load Restriction by KPTCL (14-09-2017)

Discription Timings

2:20

Total 1 2:20

Duration (in Hrs)

KPTCL

1)66/11KV BTM MUSS Each Feeders 1 hour load restrictions due to over load.Affected Areas:S8:"Bommanahalli,Vijay bank layout,Bilekahalli,Arakere,Begur and surrounding areas.(Changeover not arranged),confirmed by Kiran JE 26481906.

06:30hrs to 08:50hrs.


AccidentsBMAZ BRAZ CTAZ Total

Departmental Non-Departmental Departmental Non-Departmental Departmental Non-Departmental Departmental Non-Departmental

- - - - - - - -

Fatal Fatal Fatal Fatal Non- Fatal Fatal Non-Fatal Fatal Non-Fatal Fatal Fatal

- - - - - - - - - - - - - - - -

Non- Fatal

Non- Fatal

Non- Fatal

Non-Fatal

Non-Fatal

BANGALORE ELECTRICITY SUPPLY COMPANY LIMITED AE to MD and TA to MD E-mail pending complaints

Circle Date Issue Remarks

1 West 8/9/2017 D0K1BWWV59 D Category 7 Days

2 BRC 8/12/2017 N Category 7 Days 10/1/2017

3 EAST 8/28/2017 Frequent Power cuts. N0E8BYHL51 N Category 7 Days 9/18/2017

4 West 9/5/2017 Rahul Narayan N0N8BZPP37 N Category 7 Days 9/30/2017

5 South 9/5/2017 Karthik K N Category 7 Days

6 South 8/31/2017 Anjanish NS13BZCE84 N Category 7 Days

7 BRC 9/5/2017 Hashim P I DDH1BZQG28 D Category 7 Days

SL NO

Name of Consumer

DocketNo.

Nature of Complaint

Time as per

KERC

Tentative Date

Sankara Narayanan K

Electricity Bill Not generated for 1440 Plots (From April -2016 to

till date)

Not Confirmed

Praveen AAO 9449870329 confirmed that issue is pending from BESCOM corporate office (Revenue section).awaiting for reply.

Subramani P Niranthara Jyothi Issue NDB1BXHG43

Reminded to Sundresh AEE 9448279080 regarding the issue, he suggested to contact NM1 Work unit AEE Prabhakar 9480812483, he told it will be attended on 1st week of October hence awaiting for reply.

Abhinav Chourasia

As per email reply from AEE issue resolved. same has been inform to consumer confimred to hold the docket upto 18/09/2017.

Damage to residential property due to NEGLIGENCE by Bescom

Complaint against AEE Roopesh MC 9449844897 in police station,Enquiry under progress and AEE told that he will send reply only after enquiry completed by police, suggested to call back on 30/09/2017.

Single phase issue and loose connection due to cutout problem

(Repeated issue)NS10BZPP61 Not

Confirmed

AET Kokila 9880304598 confirmed that All the Jumps are renewed and there is no loose connection ans suggested to close the docket but consumer not agreed with AET email reply.

Frequent power cut (Requesting for 24HRS power supply) Not

ConfirmedReminded to AEE Chandrashekhar-9449841593, awaiting for AEE email reply.

Bill Discrepency due to wrong meter instalation

Not Confirmed

AAO P.R.Raghavendra (I/C) 9449865136 confirmed that consumer has to pay Rs.22,948 after bill revise. Consumer number switched off since 10-09-2017.

Circle Date Issue RemarksSL NO

Name of Consumer

DocketNo.

Nature of Complaint

Time as per

KERC

Tentative Date

8 BRC 9/7/2017 BBG1BZWN53 B Category 7 Days

9 South 9/8/2017 Srivatsa Aithal Frequent Power Outages N Category 7 Days

10 South 9/11/2017 Swasthik M S N0S8CAHD85 N Category 7 Days

11 South 9/10/2017 Prasanna ES10CAFB48 E Category 7 Days

12 South 9/13/2017 Rupeesh ES13CAMA19 E Category 15 Days

13 South 8/9/2017 Sathish ES13BWWD80 E Category 15 Days

14 Kolar 9/11/2017 Frequent Power Cut NKG1CAGF76 N Category 7 Days

15 South 9/13/2017 Ramachandran CS10CAMC99 C Category 7 Days

16 EAST 9/14/2017 Subrahmanyan N0E4CANI49 N Category 7 Days

17 South 9/14/2017 Guru Lakshan Grounding N0S5CANX96 N Category 7 Days 9/16/2017

Ramesh Tankasala

RR-AEH 1210, Voltage varies from 255 to 270 between 9.00 PM

to 9.00am.(High voltage )

Not Confirmed

Reminded to Ramakrishna T AEE-9448279065, awaiting for the email reply.

NS10BZXN17 Not Confirmed

Kokila-AET-9880304598 confirmed that the consumer has to submit the request letter in division office but consumer not agreed to give request letter.Hence awaiting for email reply from AET to close the docket.

Frequent Power Outages Not Confirmed

Reminded to Shivaji Rao-AEE-9449844668, awaiting for email reply to close the docket.

Tree branches fallen on HT wire Not Confirmed

Suresh.M-JE-9449868456 confirmed that the tree branches were removed but consumer want to remove the full tree from her premises.

Transformer getting blown out frequently

Not Confirmed

Informed to AE Raghavendra Prasad-9449840480 and awaiting for reply.

Due to loose connection in the transformer and there are sparks

and noisesNot

ConfirmedEmail has been sent to AEE,EE,SE and awaiting for mail reply.

Hanumantha gowda Patil

Not Confirmed

Email has been sent to AEE,EE,SE and awaiting for reply.

Inspect and check meter correctness

Not Confirmed

Reminded to AET Kokila 9880304598, awaiting for email reply.

Frequent Power Cut Not Confirmed

Reminded to AEE M.M.Sali 9449844674, awaiting for email reply.

AE Venkatesh- 9449840421 confirmed that that the issue will be cleared with in 16/09/17.

Status of Pending Complaints Beyond Time Limit

BMAZ ZONE

Category Sub CategoryDuration Pending Complaints Beyond Time Limit

Urban South East North West Total

A

6hrs 0 2 1 5 8

6hrs 0 0 0 0 0

Line breakdown (pole broken) 10 hrs 0 0 0 0 0

B

7 days 7 3 1 0 11

120 days 0 0 0 0 0

Opening of neutral (High Voltage) 1 hr 30 6 8 0 44

C

Inspect and check correctness 7 days 16 5 2 0 23

replaced slow, creeping or stuck meters 10 days 2 0 0 0 2

replaced burnt meters if cause not attributable to consumer 7 days 1 0 0 0 1

replaced burnt meters in all other cases 24 hrs 4 1 0 0 5

D BILLING ISSUES

24 hrs 81 61 21 17 180

7 days 35 44 8 11 98

Reconnection of supply following disconnection On the same day 45 14 5 2 66



Fuse off Call (Single Phase/Grounding/Spark at Transformer/Spark at pole/Wire Snapping or Cut)

Line breakdown (Grounding at pole or TC /Spark in line due to Tree branches touching the lines)

VOLTAGE COMPLAINTS

Voltage variations where no expansion or enhancement of network is involved (Voltage Fluctuations/Flickering)

Voltage variations where up-gradation of distribution system is required (Low Voltage For Long Period)

METER COMPLAINTS

Where field report is not required (Arrears/Excess Billing/ECS/Online Payment/Printing of Bill)

Where field report is required (Bill not received/Meter not read by MR/Wrongreading taken by MR)




E SAFETY ISSUES

Straightening of bent pole (Grounding /Return supply in neutral) 3 days 50 42 18 16 126

15 days 23 16 27 3 69

15 days 3 2 2 1 8

Tree trimming 7 days 53 40 34 17 144

F

Water Supply

24 hrs

0 0 0 0 0Domestic 0 0 0 0 0Industry 0 0 0 0 0Mixed load 0 0 0 0 0Irrigation Pumpset(IP Set) 0 0 0 0 0

G THEFTTheft 1 Month 3 12 0 1 16

Hooking Under Nirantara Jyothi Yojane 15 days 0 1 0 0 1

H Allegations on staff 1 Month 2 1 3 1 7

I

Release of supply where service is feasible from existing network 1 month 0 0 0 0 0

45 days 1 0 0 0 1

IP sets 30 days 0 0 0 0 0

JConversion of LT single phase to LT 3 phase 30 days 0 0 0 0 0

Conversion from LT to HT and vice-versa 30 days 0 0 0 0 0

replacedment of damaged pole (Wire Sagging/Providing intermediate pole)

Shifting of Poles (Line passing close to the Building/Shifting of Transformer Center)

Transformer FAILURE COMPLAINTS

ALLEGATIONS ON STAFF

NEW CONNECTION/ ADDitIONAL LOAD

Release of supply where network expansion/ enhancement required for providing connection

PHASE CONVERSION




K

Title transfer of ownership (Name Transfer/Change of Address) 7 days 16 1 1 0 18

Change of category (Wrong Application Tariff) 7 days 0 0 1 0 1

LRefund of deposits 60 days 0 0 0 0 0Issue of certificates 1 day 0 1 0 0 1

MAdditional TC 1 Month 0 0 0 0 0TC Enhancement 15 days 0 0 0 0 0

N GENERAL 7 days 149 102 38 31 320

Grand Total 521 354 170 105 1150



ADDITIONAL TC/ENHANCEMENT

Any complaint not covered specifically in the above (Billing Complaints due to Server Problem/Frequent Power Cut)


BRAZ ZONE


Urban Rural BRC Ramanagar Kolar Total

A

Urban

6hrs

-

0 0 0 0

6hrs 0 0 0 0

Line breakdown (pole broken) 10 hrs 0 0 0 0

Rural -

24 hrs 0 0 0 0

24 hrs 0 0 0 0

Line breakdown (pole broken) 24 hrs 0 0 0 0

B VOLTAGE COMPLAINTS

7 days 7 days 0 0 2 2

120 days 120 days 0 0 0 0

Opening of neutral (High Voltage) 1 hr 1 hr 0 0 0 0

C METER COMPLAINTS

Inspect and check correctness 7 days 7 days 0 0 0 0

replaced slow, creeping or stuck meters 10 days 10 days 0 0 0 0

replaced burnt meters if cause not attributable to consumer 7 days 7 days 0 0 0 0

replaced burnt meters in all other cases 24 hrs 24 hrs 0 0 0 0

D BILLING ISSUES

24 hrs 24 hrs 12 8 3 23

7 days 7 days 1 3 3 7

Reconnection of supply following disconnection On the same day 24 hrs 0 0 0 0



Fuse off Call (Single Phase/Grounding/Spark at Transformer/Spark at pole/Wire Snapping or Cut)


Fuse off Call (Single Phase/Grounding/Spark at Transeformer/Spark at pole/Wire Snapping or Cut)






15




E SAFETY ISSUES

Straightening of bent pole (Grounding /Return supply in neutral) 3 days 3 days 12 3 11 26

replacedment of damaged pole (Wire Sagging/Providing intermediate pole) 15 days 15 days 6 4 19 29

15 days 15 days 5 0 6 11

Tree trimming 7 days 7 days 2 2 1 5

F

Urban

Water Supply

24 hrs

0 0 0 0

Domestic 0 0 0 0

Industry 0 0 0 0

Mixed load 0 0 0 0

Irrigation Pumpset(IP Set) 0 0 0 0

Rural

Water Supply

72 hrs

0 0 0 0

Domestic 0 0 1 1

Industry 0 0 0 0

Mixed load 0 0 0 0

Irrigation Pumpset(IP Set) 0 0 0 0

G THEFT

Theft 1 Month 1 Month 5 0 3 8

Hooking Under Nirantara Jyothi Yojane 15 days 15 days 0 0 7 7


TRANSFORMER FAILURE

COMPLAINTS

16




H ALLEGATIONS ON STAFF Allegations on staff 1 Month 1 Month 0 1 1 2

I

Release of supply where service is feasible from existing network 1 month 1 month 0 0 0 0

45 days 45 days 0 0 0 0

IP sets 30 days 30 days 0 0 0 0

J PHASE CONVERSION

Conversion of LT single phase to LT three phase 30 days 30 days 0 0 0 0

Conversion from LT to HT and vice-versa 30 days 30 days 0 0 0 0

K

Title transfer of ownership (Name Transfer/Change of Address) 7 days 7 days 2 0 0 2

Change of category (Wrong Application Tariff) 7 days 7 days 0 0 0 0

L

Refund of deposits 60 days 60 days 0 0 0 0

Issue of certificates 1 day 1 day 0 0 0 0

M

Additional TC 1 Month 1 Month 0 0 0 0

TC Enhancement 15 days 15 days 0 0 0 0

N GENERAL 7 days 7 days 10 6 14 30

Grand Total 55 27 71 153

NEW CONNECTION/ ADDITIONAL LOAD Release of supply where network expansion/ enhancement required for

providing connection



ADDitIONAL TC/ENHANCEMENT


12


CTAZ ZONE


Urban Rural Tumkur Davangere Total

A

Urban

6hrs

-

0 0 0

6hrs 0 0 0Line breakdown (pole broken) 10 hrs 0 0 0

Rural -

24 hrs 0 0 0

24 hrs 0 0 0

Line breakdown (pole broken) 24 hrs 0 0 0

B VOLTAGE COMPLAINTS

7 days 7 days 0 0 0

120 days 120 days 0 0 0

Opening of neutral (High Voltage) 1 hr 1 hr 1 0 1

C METER COMPLAINTS

Inspect and check correctness 7 days 7 days 2 0 2

replaced slow, creeping or stuck meters 10 days 10 days 0 0 0replaced burnt meters if cause not attributable to consumer 7 days 7 days 0 0 0

replaced burnt meters in all other cases 24 hrs 24 hrs 0 0 0

D BILLING ISSUES

24 hrs 24 hrs 0 1 1

7 days 7 days 0 0 0

Reconnection of supply following disconnection On the same day 24 hrs 0 0 0











18




E SAFETY ISSUES

Straightening of bent pole (Grounding /Return supply in neutral) 3 days 3 days 30 1 31

replacedment of damaged pole (Wire Sagging/Providing intermediate pole) 15 days 15 days 43 10 53

15 days 15 days 2 0 2

Tree trimming 7 days 7 days 1 1 2

F

Urban

Water Supply

24 hrs

0 0 0Domestic 0 0 0Industry 0 0 0Mixed load 0 0 0Irrigation Pumpset(IP Set) 0 0 0

Rural

Water Supply

72 hrs

0 0 0Domestic 0 2 2Industry 0 0 0Mixed load 0 0 0Irrigation Pumpset(IP Set) 6 2 8

G THEFTTheft 1 Month 1 Month 2 2 4Hooking Under Nirantara Jyothi Yojane 15 days 15 days 4 2 6

H ALLEGATIONS ON STAFF Allegations on staff 1 Month 1 Month 4 0 4

I

Release of supply where service is feasible from existing network 1 month 1 month 0 0 0

45 days 45 days 0 0 0

IP sets 30 days 30 days 0 0 0

J PHASE CONVERSIONConversion of LT single phase to LT three phase 30 days 30 days 0 0 0

Conversion from LT to HT and vice-versa 30 days 30 days 0 0 0


Transformer FAILURE

COMPLAINTS

NEW CONNECTION/ ADDitIONAL LOAD

Release of supply where network expansion/ enhancement required for providing connection

19




KTitle transfer of ownership (Name Transfer/Change of Address) 7 days 7 days 0 0 0

Change of category (Wrong Application Tariff) 7 days 7 days 0 0 0

L REFUND/ ISSUE OF CERTIFICATES

Refund of deposits 60 days 60 days 0 0 0

Issue of certificates 1 day 1 day 0 0 0

M ADDitIONAL TC/ENHANCEMENT

Additional TC 1 Month 1 Month 0 0 0

TC Enhancement 15 days 15 days 0 0 0

N GENERAL 7 days 7 days 19 10 29

Grand Total 114 31 145



Division/ Sub Division Wise Complaints of BMAZ (14-09-2017)

ZONE CIRCLE DIVISIONB

MA

Z

South 1641

Jayanagar 394

S1 71S2 47S5 54S6 163S9 59

Kormangala 443S3 90S4 208S7 145

HSR 804

S8 165S10 285S11 232S12 73S13 49

East 1507

Indiranagar 740

E3 59E4 169E6 132E7 313

E10 67

Shivajinagar 634

E1 159E2 47E5 79E8 155E9 194

Vidhanasoudha 133W3 41W4 33W5 59

North 1042

Peenya 244N4 74N5 146N7 24

Malleswaram 195

C1 16C2 49C3 85C6 45

Hebbal 603

C4 131C5 155C7 134C8 183

West 840

Rajajajinagar 318

N1 8N2 43N3 49N6 112N8 106

R.R. Nagar 209

W1 76W2 57W6 42W7 34

Kengeri 313K1 136K2 101K3 76

Total 5030 5030 5030

Total Complaints

Total Complaints

Sub Division Code

Total Complaints

Division/ Sub Division Wise Complaints of BRAZ ( 14-09-2017)

ZONE CIRCLE DIVISIONB

RA

Z

BR

C472

232DB1 61

NM1 171

Yelahanka Division 240

DH1 54

HK1 183

NG1 3

Ram

anag

ar C

ircl

e

437

Ramanagar Division 85

BD1 21

CP1 32

CP2 6

RM1 12

RM2 14

Magadi 87

MA1 25

KD1 15

TV1 47

Kanakapura division 40

KP1 21

KP2 9

HA1 5

SA1 5

Chandapura division 225

AN1 35

JN1 48

CH1 57AT1 85

Kol

ar C

ircl

e

417

Kolar division 166

KL1 125

KL2 22

SP1 19

Chikkaballapura 65

BP1 21

CB1 15

CB2 3

GB1 24

GD1 2

KGF Division 169

BG1 17

KG1 40

ML1 77

MB1 35

Chinthamani division 17

CM1 6

CM2 4

SG1 3SG2 4

Total 1326 1326 1326

Total Complaints

Total Complaints

Sub Division Code

Total Complaints

Nelamanagala Division

Division/ Sub Division Wise Complaints of CTAZ ( 14-09-2017)

ZONE CIRCLE DIVISIONC

TA

Z

TU

MK

UR

321

TUMKUR 173

TK1 43

TK2 9

TK3 6

TK4 18

GU1 17

NT1 5

KU1 75

TIPTUR 63

TP1 24

TU1 24

CN1 15

MADHUGIRI 85

MG1 15

SR1 20

SR2 14

KR1 22

PG1 13

KH1 1

DA

VA

NG

ER

E

132

DAVANGERE 52

DV1 41

DV2 2

DV3 1

AG1 0

JL1 2

CG1 5

SB1 1

HARIHARA 29

HR1 16

HN1 5

HH1 8

CHITRADURGA 29

CD1 14

CD2 0

HL1 6

HD1 9

HIRIYURU 22

HY1 14

CK1 6

MK1 2

Total 453 453 453

Total Complaints

Total Complaints

Sub Division Code

Total Complaints

Beyond Transformer Failure Complaints

Sl No. Docket No Zone Circle Division Address

1 Dileep FTK1BZCE60 8/31/2017 17:55 CTAZ TUMKUR TUMKUR IRRIGATION Major

2 Nanjundeshwara FPG1BZNW08 9/4/2017 20:01 CTAZ TUMKUR MADHUGIRI IRRIGATION Major

3 Govind FKR1BZXU21 9/8/2017 13:20 CTAZ TUMKUR MADHUGIRI IRRIGATION Major

4 Ramesh FKR1BZXU32 9/8/2017 13:21 CTAZ TUMKUR MADHUGIRI IRRIGATION Major

5 Vijay Kumar FKR1BZXU40 9/8/2017 13:22 CTAZ TUMKUR MADHUGIRI IRRIGATION Major

6 Dharshan FBG1CAHH06 11-09-2017 18:52 BRAZ KOLAR KGF DOMESTIC Major

7 Girishnaik FHD1CAIK33 12-09-2017 9:08 CTAZ DAVANAGERE CHITRADURGA DOMESTIC Major

8 Prasad FHD1CAIN08 12-09-2017 10:12 CTAZ DAVANAGERE CHITRADURGA IRRIGATION Major

9 Kalappa FHD1CAIN17 12-09-2017 10:15 CTAZ DAVANAGERE CHITRADURGA Hosadurga DOMESTIC Major

10 Basha FHD1CAIN27 12-09-2017 10:17 CTAZ DAVANAGERE CHITRADURGA IRRIGATION Major

11 Praksah FKR1CAIU66 12-09-2017 12:53 CTAZ TUMKUR MADHUGIRI IRRIGATION Minor

Name of Consumer

Date of Complaints Received

Time of Complaints Received

Sub Division

Nature of complaint

Major /Minor Repair

TK1('R)

Anupanahalli Village, Tumkur Taluk

PG1('R)

Doddenhalli Village, Turvekere Taluk

KR1('R)

Nagarahalli Village, Koratagere Taluk

KR1('R)

Giddobanahally Village, Koratagere

Taluk

KR1('R)

Bhaktarahally Village, Koratagere Taluk

BG1('R)

Hunasanahalli, Bangarpet Taluk

HD1('R)

Kondapur, Hosadurga Taluk

HD1('R)

Hebballi Village, Hosadurga Taluk

HD1('R)

HD1('R)

Kondapura, Hosadurga Taluk

KR1('R)

Devarahally, Hosadurga Taluk

Beyond Transformer Failure Complaints

Remarks

25 KVA Transformer failured, it will be replaced on 15-09-2017, confirmed by Harish JE 9449844261 .

63 KVA Transformer failure, It will be replaced on 15-09-2017, confirmed by Ramanjaneyya JE 9449843639.

100KVA Transformer failure, It will be replaced on 15-09-2017, confirmed by SO Mahamad Rafiq -9449843930


63KVA Transformer failure, It will be replaced on 15-09-2017, confirmed by SO Mahamad Rafiq 9449843930

100 KVA Transformer failure, It will be replaced on 15-09-2017, confirmed by JE hussen 8904480106.

63 KVA Transformer failure, It will be replaced on 15-09-2017, confirmed by AEE Thirupathi nayak 9448279039




100 KVA Transformer failure, It will be replaced on 15-09-2017, confirmed by AE Mallana 9449843949

Pending Transformer Failure Complaints

Sl No. Docket No Zone Circle Division Address

1 Dileep FTK1BZCE60 8/31/2017 17:55 CTAZ TUMKUR TUMKUR IRRIGATION Major

2 Nanjundeshwara FPG1BZNW08 9/4/2017 20:01 CTAZ TUMKUR MADHUGIRI IRRIGATION Major

3 Govind FKR1BZXU21 9/8/2017 13:20 CTAZ TUMKUR MADHUGIRI IRRIGATION Major

4 Ramesh FKR1BZXU32 9/8/2017 13:21 CTAZ TUMKUR MADHUGIRI IRRIGATION Major

5 Vijay Kumar FKR1BZXU40 9/8/2017 13:22 CTAZ TUMKUR MADHUGIRI IRRIGATION Major

6 Dharshan FBG1CAHH06 11-09-2017 18:52 BRAZ KOLAR KGF DOMESTIC Major

7 Girishnaik FHD1CAIK33 12-09-2017 9:08 CTAZ DAVANAGERE CHITRADURGA DOMESTIC Major

8 Prasad FHD1CAIN08 12-09-2017 10:12 CTAZ DAVANAGERE CHITRADURGA IRRIGATION Major

9 Kalappa FHD1CAIN17 12-09-2017 10:15 CTAZ DAVANAGERE CHITRADURGA Hosadurga DOMESTIC Major

10 Basha FHD1CAIN27 12-09-2017 10:17 CTAZ DAVANAGERE CHITRADURGA IRRIGATION Major

Name of Consumer



Sub Division

Nature of complaint

Major /Minor Repair

TK1('R)

Anupanahalli Village,

Tumkur Taluk

PG1('R)

Doddenhalli Village, Turvekere Taluk

KR1('R)

Nagarahalli Village, Koratagere Taluk

KR1('R)

Giddobanahally Village,

Koratagere Taluk

KR1('R)

Bhaktarahally Village,

Koratagere Taluk

BG1('R)

Hunasanahalli, Bangarpet Taluk

HD1('R)

Kondapur, Hosadurga Taluk

HD1('R)

Hebballi Village, Hosadurga Taluk

HD1('R)

HD1('R)

Kondapura, Hosadurga Taluk

Sl No. Docket No Zone Circle Division AddressName of Consumer



Sub Division

Nature of complaint

Major /Minor Repair

11 Praksah FKR1CAIU66 12-09-2017 12:53 CTAZ TUMKUR MADHUGIRI IRRIGATION Minor

12 Mr Manthesh FCK1CAKW33 9/13/2017 11:10 CTAZ DAVANAGERE HIRIYURU DOMESTIC Major

13 Kumar FTK1CALB04 9/13/2017 12:28 CTAZ TUMKUR TUMKUR DOMESTIC Major

14 Shashi.V FBG1CALD40 9/13/2017 13:30 BRAZ KOLAR KGF DOMESTIC Major

15 Girish FBG1CALD62 9/13/2017 13:35 BRAZ KOLAR KGF DOMESTIC Major

16 Chandrappa FGB1CAND21 14-09-2017 11:26 BRAZ KOLAR IRRIGATION Major

17 Ramesh FGB1CAND53 14-09-2017 11:32 BRAZ KOLAR IRRIGATION Major

18 *** FGB1CAND71 14-09-2017 11:34 BRAZ KOLAR IRRIGATION Major

19 *** FKR1CANG33 14-09-2017 11:59 CTAZ TUMKUR MADHUGIRI DOMESTIC Minor

20 *** FKR1CANG46 14-09-2017 12:01 CTAZ TUMKUR MADHUGIRI IRRIGATION Minor

KR1('R)

Devarahally, Hosadurga Taluk

CK1('R)

Bangaradevarahatt, Chalkere Taluk

TK1('R)

Kyathsandra,Tumkur Taluk

BG1('R)

Badagutlahalli, Bangarpet Taluk

BG1('R)

Badagutlahalli, Bangarpet Taluk

CHIKKABALLAPURA

GB1('R)

Kamareddy Halli Village, Gouribidanur

Taluk

CHIKKABALLAPURA

GB1('R)

Bandarahalli Village, Gouribidanur

Taluk

CHIKKABALLAPURA

GB1('R)

Halehalli,Gouribidanur Taluk

KR1('R)

Chikkarasanahally, Koratagere Taluk

KR1('R)

Arasapura Tanda, Koratagere Taluk




Sub Division

Nature of complaint

Major /Minor Repair

21 *** FKR1CANG69 14-09-2017 12:04 CTAZ TUMKUR MADHUGIRI IRRIGATION Minor

22 *** FMG1CANI31 14-09-2017 12:24 CTAZ TUMKUR MADHUGIRI IRRIGATION Major

23 Basha FSP1CANJ12 14-09-2017 12:35 BRAZ KOLAR KOLAR Kiruvara Village IRRIGATION Major

24 *** FPG1CANK42 14-09-2017 12:58 CTAZ TUMKUR MADHUGIRI Major

25 *** FPG1CANK54 14-09-2017 13:00 CTAZ TUMKUR MADHUGIRI IRRIGATION Major

26 *** FPG1CANK69 14-09-2017 13:04 CTAZ TUMKUR MADHUGIRI IRRIGATION Major

27 *** FCK1CANM47 14-09-2017 13:34 CTAZ DAVANAGERE HIRIYURU Major

28 *** FSR2CANN12 14-09-2017 13:49 CTAZ TUMKUR MADHUGIRI DOMESTIC Major

29 Praksah FAT1CANT56 14-09-2017 15:56 BRAZ RAMANAGARA CHANDAPURA DOMESTIC Major

30 Manthesh FAT1CANT72 14-09-2017 16:00 BRAZ RAMANAGARA CHANDAPURA DOMESTIC Major

KR1('R)

Agrahara,Koratagere Taluk

MG1('R)

Avaragallu,Madhugiri Taluk

SP1('R)

PG1('R)

Kenchammanahalli Village,

Pavagada Taluk

WATER SUPPLY

PG1('R)

Shylapura Village, Pavagada Taluk,

PG1('R)

Rangasamudra Village,

Pavagada Taluk

CK1('R)

Basapura Village, Chalkere taluk

MIXED LOAD

SR2('R)

Ranganathapura, Sira Taluk

AT1('R)

Mattanhalli, Anekal Taluk

AT1('R)

Rajiv Gandhi Nagara,

Anekal Taluk




Sub Division

Nature of complaint

Major /Minor Repair

31 Kumar FAT1CANT98 14-09-2017 16:05 BRAZ RAMANAGARA CHANDAPURA IRRIGATION Major

32 *** FAT1CANU11 14-09-2017 16:06 BRAZ RAMANAGARA CHANDAPURA IRRIGATION Major

33 *** FAT1CANU13 14-09-2017 16:07 BRAZ RAMANAGARA CHANDAPURA IRRIGATION Major

34 Shashi FAT1CANU30 14-09-2017 16:09 BRAZ RAMANAGARA CHANDAPURA DOMESTIC Major

35 Girish FTP1CANW79 14-09-2017 16:57 CTAZ TUMKUR TIPTUR IRRIGATION Major

36 *** FTP1CANY46 14-09-2017 17:29 CTAZ TUMKUR TIPTUR IRRIGATION Major

37 Chandrappa FKL2CAOA75 14-09-2017 18:07 BRAZ KOLAR KOLAR IRRIGATION Major

38 Ramesh FTK1CAOF99 14-09-2017 19:13 CTAZ TUMKUR TUMKUR IRRIGATION Major

AT1('R)

Doddathimmasandra

Village, Anekal Taluk

AT1('R)

Thindlu, Anekal Taluk

AT1('R)

Thindlu, Anekal Taluk

AT1('R)

Chikkakere, Anekal Taluk

TP1('R)

Nonavinakere, Tiptur Taluk

TP1('R)

Nonavinakere, Tiptur Taluk

KL2('R)

Beeramanahalli, Kolar Taluk

TK1('R)

Janupanahally, Tumkur Taluk

Pending Transformer Failure Complaints

Remarks

25 KVA Transformer failured, it will be replaced on 15-09-2017, confirmed by Harish JE 9449844261 .

63 KVA Transformer failure, It will be replaced on 15-09-2017, confirmed by Ramanjaneyya JE 9449843639.



63KVA Transformer failure, It will be replaced on 15-09-2017, confirmed by SO Mahamad Rafiq 9449843930

100 KVA Transformer failure, It will be replaced on 15-09-2017, confirmed by JE hussen 8904480106.





Remarks


25 KVA Transformer failured, it will be replaced on 15-09-2017, confirmed by INCH AE Shivakumar 9449877309

250 KVA Transformer failured, it will be replaced on 15-09-2017, confirmed by Sathish AE 9449844354

63 KVA Transformer failured, it will be replaced on 15-09-2017, confirmed by Mohan JE 7899351665

100 KVA Transformer failured, it will be replaced on 15-09-2017, confirmed by Mohan JE 7899351665

63 KVA Transformer failure, It will be replaced on 15-09-2017, confirmed by JE Chandrappa 9483730519.

100 KVA Transformer failure, It will be replaced on 15-09-2017, confirmed by JE Chandrappa 9483730519

100 KVA Transformer failure, It will be replaced on 15-09-2017, confirmed by SO Shivaprasad 9483730523

63 KVA Transformer failure, It will be replaced on 15-09-2017, confirmed by JE Hussain Peer 9449843936

25 KVA Transformer failure, It will be replaced on 15-09-2017, confirmed by JE Puttanna 9449843921

Remarks


25 KVA Transformer failure, It will be replaced on 15-09-2017, confirmed by SO Narasimha Murthy 9449843792

25 KVA Transformer failure, It will be replaced on 15-09-2017, confirmed by AE Nagarathna 9742463865

25 KVA Transformer failure, It will be replaced on 15-09-2017, confirmed by JE Ramanjayya V 9449843639



63 KVA Transformer failure, It will be replaced on 15-09-2017, confirmed by JE Satishkumar 9449756619

25 KVA Transformer failure, It will be replaced on 15-09-2017, confirmed by SO Venkatesh Murthy 9449843725

63 KVA Transformer failure, It will be replaced on 15-09-2017, confirmed by AE Raghunandan-9449866797


Remarks





63 KVA Transformer failure, It will be replaced on 15-09-2017, confirmed by SO kumar 9449844047

100 KVA Transformer failure, It will be replaced on 15-09-2017, confirmed by SO kumar 9449844047

25 KVA Transformer failure, It will be replaced on 15-09-2017, confirmed by JE Reddy 9449878261

25 KVA Transformer failure, It will be replaced on 15-09-2017, confirmed by SO T.K.Harish 9449844261

Documents

[XLS]bescom.org · Web viewTitle transfer of ownership (Name Transfer/Change of Address) Change of category (Wrong Application Tariff) Refund of deposits 60 days Issue of certificates