[XLS]bescom.orgbescom.org/wp-content/uploads/2017/05/Status-of... · Web viewAddress : VIP EXTRUSIONS ,267/29 to 269/29, Pipe Line Road,Mahadeshwara Nagar,Vishwaneedam Post,Sunkadakatte,

Page 1 Complaints Status of Zones

b) Page 2 to 10 Major Interruptions and Load Restriction Details

c) Page 11 Accident

d) Page 12 to 14 AE to MD and TA to MD E-mail complaint status

e) Page 15 to 23 Status of Pending Complaints Beyond Time Limit

f) Page 24 to 26 Circle/Division/Sub Division Wise Complaints Details

g) Page 27 Status of Pending Transformer Complaints Beyond Time Limit

h) Page 28 to 29 Status of Pending Transformer Complaints

Indira J

With Warm Regards

GM (CR)94498 44778

BESCOM Helpline

Date:26-05-2017

Dear Sir/Madam, Please find the attached Status of Complaints Received & Pending details as on 25-05-2017

a)

Manager (Ele)

Abstract - Status of Complaints

Opening Balance 5859

Complaints received on 25-05-2017 6463

Total 12322

Cumulative Pending Complaints 5862

Pending Complaints beyond time limit 4709

1

BANGALORE ELECTRICITY SUPPLY COMPANY LIMITED

Status of Complaints as on 25-05-2017 (00:00Hrs to 23:59Hrs)

Cat

egor

y

Category of Complaints

ZONE TOTALBMAZ BRAZ CTAZ

OB Total Disposed Pending OB Total Disposed Pending OB Total Disposed Pending OB Total Disposed

A 421 4429 4850 4378 472 170 993 1163 1099 64 54 380 434 417 17 645 5802 6447 5894 553

B 189 48 237 32 205 10 5 15 6 9 9 1 10 2 8 208 54 262 40 222

C 176 6 182 2 180 4 0 4 0 4 0 0 0 0 0 180 6 186 2 184

D BILLING ISSUES 1415 142 1557 144 1413 45 5 50 9 41 12 2 14 3 11 1472 149 1621 156 1465

E SAFETY ISSUES 849 40 889 31 858 101 15 116 4 112 136 11 147 10 137 1086 66 1152 45 1107

F 0 50 50 50 8 155 163 157 6 12 89 101 91 10 20 294 314 298 16

G THEFT 13 0 13 1 12 16 0 16 0 16 26 0 26 0 26 55 0 55 1 54

H 63 1 64 0 64 24 0 24 0 24 13 0 13 0 13 100 1 101 0 101

I 8 0 8 1 7 2 0 2 0 2 2 0 2 0 2 12 0 12 1 11

J PHASE CONVERSION 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

K 95 1 96 1 95 5 0 5 0 5 1 0 1 0 1 101 1 102 1 101

L 6 0 6 0 6 3 0 3 0 3 1 0 1 0 1 10 0 10 0 10

M 5 0 5 0 5 5 0 5 -2 7 12 0 12 2 10 22 0 22 0 22

N GENERAL 1795 78 1873 8 1865 67 9 76 9 67 86 3 89 5 84 1948 90 2038 22 2016

Grand Total 5035 4795 9830 4648 5182 460 1182 1642 1282 360 364 486 850 530 320 5859 6463 12322 6460 5862

New Complaints on 25-05-

2017


2017


2017


2017

Pending complaints

FAILURE OF POWER SUPPLY

VOLTAGE COMPLAINTS

METER COMPLAINTS

TRANSFORMER FAILURE COMPLAINTS

ALLEGATIONS ON STAFF

NEW CONNECTION/ ADDITIONAL LOAD

TRANSFER OF OWNERSHIP AND CONVERSION

REFUND/ ISSUE OF CERTIFICATES

ADDITIONAL TC/ ENHANCEMENT


Scheduled & Unscheduled Major Interruptions Details (KPTCL)

Scheduled Timings Unscheduled Timings

1:00

12:40

2:25

0:25

1:13

TOTAL - 0:00 - 5 - 17:43 -

Duration (in Hrs)

Officer Visited the

spot

Duration (in Hrs)

Officer Visited the

spot

KPTCL

1) 66/11KV Amarjyothi MUSS and Austin Town MUSS Incoming supply failure due to 66/11KV Adugodi incoming Line TrippedAffected Areas:S2: S3: S4: E3: E6: Austin Town, Murgesh palya, Indira nagar , Domlur 2nd stage and surrounding areas.(Changeove not arranged) Confirmed by Anusha MUSS JE 25352497.

23:45hrs(24-05-2017 to

00:45 hrs(25-05-

2017)

Anusha MUSS JE 25352497

2) 66/11KV Subramanya MUSS 20MVA Power Transformer No1 tripped due to Supporting insulator flashover Affected Feeders-F2,F4,F5,F6,F7,F8,F10 & F11Affected Areas:S5: Krishna Mill,Part of Kanakapura Main Road, Konananakunte Cross, Srinivasa Industrial Estate. Subramanyapura, Behind K.R.Hospital, Bangarappa Layout and surrounding areas.(Changeove not arranged) Confirmed by Rajanna MUSS JE 26668188.

05:20hrs to 18:00 hrs

Rajanna JE-MUSS

26668188

3) 66/11KV NRS MUSS Bank 3 and Bank 5 tripped Affected Feeders-F8,F9,F11,F12,F13- F23,F24,F25,F20,F4,F10,F30,F33Affected Areas:N1:C1:W3: 3rd, 4th Block & 5th , Bashyam Circle, SSI area, Rajkumar Road.Prakashnagar, Mudappa Garden,venus breweries and surrounding areas.(Changeove not arranged) Confirmed by Naveen MUSS AE 9448487980.

11:30hrs to 13:55 hrs

Naveen AE MUSS

9448487980

4) '66/11KV L.R Bande MUSS Bank 2 tripped Affected Areas:C5: Kavalbyrasandra,KG Halli and surrounding areas.(Changeove not arranged) Confirmed by Prasanna MUSS JE 9448365144.

12:15hrs to 12:40 hrs

Prasanna MUSS JE

9448365144

5) 66/11KV Banasawadi MUSS 20MVA Power Transformer No.3 tripped due to oil leakage Affected Areas:E8: Banasawadi, Babusa Palya,RS Palya and surrounding areas.(Changeove not arranged) Confirmed by Ravi MUSS JE 9448365130.

12:07hrs to 13:20 hrs

Ravi MUSS JE

9448365130

3


Scheduled & Unscheduled Major Interruptions Details (BESCOM)

Scheduled Timings Unscheduled Timings

B 4:15 17:30

B

5:40 3:45

B 2:15 2:00

B

2:00 1:30

B4:00 5:15

Duration (inhrs)

officer Visited the

spot

Duration (inhrs)

officer Visited the spot

BESCOM

1) 66/11KV Chandra Layout MUSS F9 Feeder LT line spacer workAffected Areas:N8: Gnanajothi Nagara, ullal main rd and surrounding areas.(Changeove not arranged) Confirmed by Mallikarjun AE 9449869450.

10:00hrs to 14:15 hrs

Mallikarjun AE

9449869450

1) 66/11KV L.R Bande F9 Feeder 250KVA Transfomer failure. Affected Areas:C5: Periyar nagar, Coffee board colony, Muslim colony, Amar layout, Dubai Layout, Ambedkar Layout and surrounding areas.(Changeove not arranged) Confirmed by . Manjunath AE 9449810251.

22:00hrs (24-05-2017) to

15:30 hrs (25-05-2017)

Manjunath AE

9449810251

2) 66/11KV Nimhans MUSS F3 Feeder line clear taken for maintenance workAffected Areas:S1: Kidwai hospital, Nimhans accidental hospital, part of 8th main Byrasandra1st to 10th cross, Tippu convent, S.M.Nagar main road, Indiragandhi Children Hospital, T B Santorium and T B Santorium Slum and surrounding areas.(Changeove not arranged) Confirmed by Srinivas AE 9449840401 .

11:20hrs to 17:00 hrs

Srinivas AE 9449840401

2) 66/11KV HSR MUSS F2, F7, F8 and F18 Feeder Line tripped due to rain Affected Areas:S8: S11: 23rd main, 1st Sector, 5th 2nd Sector, HSR Layout and surrounding areas.(Changeove not arranged) Confirmed by Ravi JE 9448494009.

23:00hrs (24-05-2017) to

02:45 hrs(25-05-2017)

Ravi JE 9448494009

3) 66/11KV EPIP MUSS F17 Feeder VL kept open for tree trimming workAffected Areas:S7: PurvaRivera ApartmentCHINNAPPANHALI, KUNDALAHALLI and surrounding areas.(Changeove not arranged) Confirmed by Kumar Niak AEE 9449844667.

14:30hrs to 16:45 hrs

Kumar Niak AEE

9449844667

3) 66/11KV Sarakki MUSS F10 Feeder HT AB Cable faulty Affected Areas:S6: JP nagar 4th phase and surrounding areas.(Changeove not arranged) Confirmed by Ramachandra JE 9449867660.

23:45hrs (24-05-2017) to

01:45 hrs (25-05-2017)

Ramachandra JE

9449867660

4) 66/11KV NGEF MUSS F10 Feeder line clear taken for tree trimming workAffected Areas:E10: Sadananda nagar, krishnaiyana palya, C-DAC, NPCL,Metro, BMRCL, Suddhagunte palya, Byrasandra, Bhuvaneshvari nagar and surrounding areas.(Changeove not arranged) Confirmed by Zharappa AE 9449874691.

14:10hrs to 16:10 hrs

Zharappa AE 9449874691

4) 66/11KV Banaswadi MUSS F14 Feeder Line faulty Affected Areas:E8: Ganeash Temple, MM Garden, Flower Garden, Prakruthi township, Balaji L/O and surrounding areas.(Changeove not arranged) Confirmed by Madhushekar JE 9449869318.

00:30hrs to 02:00 hrs

Madhushekar JE

9449869318

5) 66/11KV IISC MUSS F2 Feeder 250KVA Transformer kept open for pole erection workAffected Areas:C2: Sadashiva nagar,Sanky tanky road and surrounding areas.(Changeove not arranged) Confirmed by Jitendra AE 9449864535.

15:10hrs to 19:10 hrs

Jitendra AE 9449864535

5) 66/11KV B Station F30 Feeder HT AB Cable faulty Affected Areas:E3: jeevan kendra layout keshava raja layout part of cambridge raod and surrounding areas.(Changeove not arranged) Confirmed by Santhosh AE 9449874687.

01:00hrs to 06:15 hrs

Santhosh AE 9449874687

4

Scheduled Timings Unscheduled TimingsDuration (inhrs)

officer Visited the

spot

Duration (inhrs)


B 3:45 1:05

B 1:30 1:48

B 2:15 2:02

B 3:10 7:35

B 1:50

B 6:00

BESCOM

6) 66/11KV Kadugodi MUSS F3 Feeder VL kept open for procession Affected Areas:HK1: Samethanahalli,Hosakote and surrounding areas. (Changeove not arranged) Confirmed by Murali AE 9449871163.

15:15hrs to 19:00 hrs

Murali AE 9449871163

6) 66/11KV ITI MUSS F10 Feeder tripped due to 11KV wire cutAffected Areas:E7: Hoysala Nagara,Ramamurthy nagar and surrounding areas.(Changeove not arranged) Confirmed by Srinivas JE 9449874263 .

06:30hrs to 07:35 hrs

Srinivas JE 9449874263

7) 66/11KV Bidadi MUSS F6 Feeder line clear taken for GOS replacement workAffected Areas:BD1: Bidadi and surrounding areas.(Changeove not arranged) Confirmed by Girish AE 9449866756.

18:40hrs to 20:10 hrs

Girish AE 9449866756

7) 66/11KV RMZ MUSS F6 Feeder HT jump cutAffected Areas:S11: Kasavanahalli and surrounding areas.(Changeove not arranged) Confirmed by Manjunath JE 9449868575.

06:45hrs to 08:33 hrs

Manjunath JE 9449868575

8) 66/11KV L.R Bande MUSS F8 Feeder line clear taken for GOS replacement work Affected Areas:C5: Ganesha block, Athmananda colony, Sulthan palya, Brindavan layout, Sanaulla layout and surrounding areas.(Changeove not arranged) Confirmed by Bhaskar JE 9035733236.

12:45hrs to 15:00 hrs

Bhaskar JE 9035733236

8) 66/11KV HSR MUSS F20 Feeder single phaseAffected Areas:S13: Kudlu Village and surrounding areas.(Changeove not arranged) Confirmed by Madappa JE 9449840468 .

09:20hrs to 11:22 hrs

Madappa JE 9449840468

9) 66/11KV BTM MUSS F4 Feeder line clear taken for tree trimming workAffected Areas:S8: Hongasandra, MiCo layout , Adarsha layout, Pragathilayout. & Vinayaka layout. and surrounding areas.(Changeove not arranged) Confirmed by Vishwas AE 9449840470.

13:50hrs to 17:00 hrs

Vishwas AE 9449840470

9) 66/11KV Malgodi MUSS F5 & F7 Feeder faulty due to UG Cable faulty Affected Areas:S13: Anand Reddy Layout,KIADB Layout and surrounding areas.(Changeove not arranged) Confirmed by Srinivas Reddy AE 9449840463 .

09:45hrs to 17:20 hrs

Srinivas Reddy AE

9449840463

10) 66/11KV Pottery Road MUSS F12 Feeder HT Jump cutAffected Areas:E1: Sonnappa Block, Pillanna Garden 3rd Stage and surrounding areas.(Changeove not arranged) Confirmed by Hoobaiah AE 9449844721.

09:40hrs to 11:30 hrs

Hoobaiah AE 9449844721

11) 66/11KV Byadarahalli MUSS F2 Feeder 250KVA Transformer No.219 failure.Affected Areas:N6: Sanjeevini Nagara,Sunkadakatte and surrounding areas.(Changeove not arranged) Confirmed by Sumangala JE 9741270000.

10:00hrs to 16:00 hrs

Sumangala JE 9741270000

5


officer Visited the

spot

Duration (inhrs)


B 2:20

B 16:30

B 1:20

B 5:30

B 1:50

B 1:00

BESCOM

12) 66/11KV Byadarahalli MUSS F11 Feeder tripped due to over loadAffected Areas:N6:K2: Muneshwanagara,Lakshman Nagara,Mohan theatre area,Sollapuradamma nshwaranagara, Hosahalli and surrounding areas.(Changeove not arranged) Confirmed by Sumangala JE 9741270000

10:15hrs to 12:35 hrs

Sumangala JE 9741270000

13) 66/11KV Chinthamani MUSS F10 & F7 Feeder faultyAffected Areas:CM1: KR Badavane,NR Badavane,Venkatagiri Kote,Mehebhubnagara,Bagyapali ,MG RD,Gajananan ,Prabakarlayut,Kannampalli,Ashwini Badavane,Surrounding Areas and surrounding areas.(Changeove not arranged) Confirmed by Murali JE 9482135108

00:00 hrs to 16:30 hrs

Murali JE 9482135108

14) 66/11KV ITI MUSS F10 Feeder faultyAffected Areas:E7: Hoysala Nagara,Ramamurthy nagar and surrounding areas.(Changeove not arranged) Confirmed by Sampangi JE 9449874263.

11:30hrs to 12:50 hrs

Sampangi JE 9449874263

15) 66/11KV Jayadeva MUSS F20 Feeder 250KVA Transformer No.121 kept open due to 3 poles broken Affected Areas:S6: BTM 2nd Stage,30th cross and surrounding areas.(Changeove not arranged) Confirmed by Khadar JE 9449844835.

12:30hrs to 18:00 hrs

Khadar JE 9449844835

16) 66/11KV ITI MUSS F14 Feeder HT wire cutAffected Areas:E7: Ayyappanagar, Seegehalli, Deja view park, Bethal nagar, White city layout, Mallappa layout, Alpha garden and surrounding areas.(Changeove not arranged) Confirmed by Prasanna JE 9945304141.

14:20hrs to 16:10 hrs

Prasanna JE 9945304141.

17) 66/11KV Pottery Road MUSS F5 Feeder trippedAffected Areas:E5: Kariyanapalya,OILMILL and surrounding areas. (Changeove not arranged) Confirmed by Munivenkatappa AE 9449844721.

15:00hrs to 16:00 hrs

Munivenkatappa AE

9449844721.

6


officer Visited the

spot

Duration (inhrs)


B 3:10

B 2:20

B 4:15

B 3:40

B 1:00

B 2:30

BESCOM

18) 66/11KV Telecom MUSS F12 Feeder ABC cable faulty Affected Areas:W3: Gori palya,Ranganatha colony, rayapuram, J J R nagar and surrounding areas.(Changeove not arranged) Confirmed by Jayaram JE 9449840366 .

14:50hrs to 18:00 hrs

Jayaram JE 9449840366 .

19) 66/11KV Velankini MUSS F4 Feeder faultyAffected Areas:S8: Hongasandra, GB Palya , Laxmi layout and surrounding areas. (Changeove not arranged) Confirmed by Vishwas AE 9449840470.

16:10hrs to 18:30 hrs

Vishwas AE 9449840470.

20) 66/11KV A station MUSS F8 Feeder Trunk cable faultyAffected Areas:C2: Sheshadripuram, Sri Puram, Ganesha Block and surrounding areas. (Changeove not arranged) Confirmed by Narasimha Murthy AE 9449864498.

16:15hrs to 20:30 hrs

Narasimha Murthy AE 9449864498

21) 66/11KV L.R bande MUSS F9 Feeder 250 KVA Transformer No-141 and 143 FailureAffected Areas:C5: D.J Halli and surrounding areas.(Changeove not arranged) Confirmed by Manjunath JE 9449810251.

15:30hrs to 19:10 hrs

Manjunath JE 9449810251

22) 66/11KV Hebbal MUSS F11 Feeder trippedAffected Areas:C4: KEB Layout, Sanjaynagar, AECS Layout, Amarjyothi layout, Hoysala Apartment, Foodworld Sanjaynagar and surrounding areas. (Changeove not arranged) Confirmed by Sudha AE 9449864892.

17:00hrs to 18:00 hrs

Sudha AE 9449864892

23) 66/11KV RBI MUSS F12 Feeder HT wire cutAffected Areas:S6: PuttenahalliI, Brigade millenium, JP nagar 7th phase and surrounding areas. (Changeove not arranged) Confirmed by Suresh JE 9449844719 .

17:30hrs to 20:00 hrs

Suresh JE 9449844719

7


officer Visited the

spot

Duration (inhrs)


B 3:40

B 1:45

B 1:15

B 1:55

B 2:30

B 1:30

BESCOM

24) 66/11KV Nimhans MUSS F3 Feeder 250KVA Transformer failureAffected Areas:S1: Bhairasandra 1st cross to 8th cross,LIC colony and surrounding areas.(Changeove not arranged) Confirmed by Srinivas AE 9449840401 .

16:30hrs to 20:10 hrs

Srinivas AE 9449840401

25) 66/11KV Mulbagilu MUSS F8 Feeder faultyAffected Areas:MB1: Avani,Mulbagilu and surrounding areas. (Changeove not arranged) Confirmed by Narayan JE 9632050918.

17:15hrs to 19:00 hrs

Narayan JE 9632050918.

26) 66/11KV Kadugodi MUSS F2 Feeder HT jump cutAffected Areas:E4: Kadugodi and surrounding areas.(Changeove not arranged) Confirmed by Naveen AE 9449874205.

18:00hrs to 19:15 hrs

Naveen AE 9449874205.

27) 66/11KV Velankini MUSS F4 Feeder pot head flash overAffected Areas:S8: Hongasandra, GB Palya , Laxmi layout and surrounding areas.(Changeove not arranged) Confirmed by Vishwas AE 9449840470.

19:15hrs to 21:10 hrs

Vishwas AE 9449840470.

28) 66/11KV Somanahalli MUSS F2 Feeder trippedAffected Areas:K3: Kaglipura,Ramesh nagar and surrounding areas.(Changeove not arranged) Confirmed by Thimmarayappa JE 9449866749.

19:10hrs to 21:40 hrs

Thimmarayap

pa JE 9449866749

29) 66/11KV KHB MUSS F11 Feeder troubleAffected Areas:C7: LIG Block, 5th phase, Kogilu Layout,part of Yelahanka new town and surrounding areas. (Changeove not arranged) Confirmed by Venugopal AE 9449864908.

19:15hrs to 20:45 hrs

Venugopal AE 9449864908.

8


officer Visited the

spot

Duration (inhrs)


B 2:45

B 1:30

B 1:00

B 1:20

B

9 28:50 33 114:55

BESCOM

30) 66/11KV ITI MUSS F6 Feeder Line faultyAffected Areas:E7: KR Puram Extension, Govt college, VB L/o, Police Qtrs, Vinayaka Layout, RMS Colony, Bhattarahalli, Medahalli and surrounding areas.(Changeove not arranged) Confirmed by Dhananjaya JE 9449874693.

21:00hrs to 23:45 hrs

Dhananjaya JE

9449874693.

31) 66/11KV SIR MV MUSS F11 Feeder Line faultyAffected Areas:K2: SMV L/O, 5th Block and surrounding areas.(Changeove not arranged) Confirmed by Srinivas JE 9449870320.

22:00hrs to 23:30 hrs

Srinivas JE 9449870320.

32) 66/11KV Chandra Layout MUSS F5 Feeder VL kept open due to 250KVA Transformer groundingAffected Areas:N2: Attigupe Part,BCC layout, RPC Layout Part, Kalyan Layout, Remco Layout. and surrounding areas. (Changeove not arranged) Confirmed by Muniraju JE 9449844702.

22:30hrs to 23:30 hrs

Muniraju JE 9449844702.

33) 66/11KV BTM MUSS F9 Feeder HT Jump cutAffected Areas:S10: Nyanappanahalli, Begur Wood, Vishwa priya Layout, Chikka begur and surrounding areas. (Changeove not arranged) Confirmed by Suresh JE 9449844812.

22:30hrs to 23:50 hrs

Suresh JE 9449844812.

9

BANGALORE ELECTRICITY SUPPLY COMPANY LIMITED Major Interruptions of Load Restriction by KPTCL (25-05-2017)

Description Timings

2:14

3:10

12:00

KPTCL

Duration (in Hrs)

1) 66/11KV Gollahalli MUSS each Feeder 1 hour load restiction due to overload Affected Areas:S10 S12 AN1: Weavers Colony, pilliganahalli Royal Ermitage, gottigere B1 to B8 Blocks of L&T Souty City Appartments and surrounding areas.(Changeove not arranged) Confirmed by Macwert MUSS AE 9448462046.

From 19:16hrs to 21:30 hrs

2) 66/11KV ITI MUSS each feeders 1 hour load restriction due to over loadAffected Areas:E4:E7: E10:HK1: Mahadevapura R.H.B Colony,Chinnappa Layout, Doddanekundi,Mahadeva Pura,Ring road,Ramurthynagar, Margondanahalli,Jinkethimmanahalli, NRI Layout, KR Puram Extension, Akshaya Nagara,PNT Layout,Devasandra, Kalkere main road,BWSSB, ITI, RM Nagar main road,Ayyappanagar, Seegehalli, and surrounding areas.(Changeove not arranged) Confirmed by Raju MUSS JE 9448365138.


3) 66/11KV EPIP MUSS each feeders 1 hour load restriction due to over loadAffected Areas:E4:S7: Whitefield,Kundalahalli gate, Sliver spring road, Light spro road, ITPL main road,Kundalahalli village, Rhyan school road, Dream meadows,Knight Bridge apts,Puravankara Apartment, BEML Layout, Thubarahalli, Siddapura,PurvaRivera Apartment,Rohan Vasantha Apartment,Shriram Samruddhi Apt,Sterling Apts,Kalyani Tech park,Divyasree Tech Park,Srivari Developers, AECS Layout and surrounding areas.(Changeove not arranged) Confirmed by Mahadev MUSS AE 9480812569.


10

Description Timings

KPTCL

Duration (in Hrs)

2:30

5:30

3:45

Total 6 29:09

KPTCL

4) 66/11KV Naganatha Pura MUSS each Feeder 1 hour load restriction due to 20MVA Power Transformer No.2 over loadAffected Areas:S8:S11:S13: Hosur main road,Singasandra,Singasadra,Kudlu Gate,AECS Layout A Block , Singasandra VILLAGE. Hongasandra , G B Palya , Omshakthi Lay out , Bommanahalli ( begur main road). Bomanahalli industrial area. Kudlu gate, BTR garden, Concord layout , Muneshawara Layout, Haralukunte , Hosapalya , YelluKuntae.AECS L/O B Block & Cikka Begur Gate.Beretana Agrahara, Parappana Agrahara. and surrounding areas.(Changeove not arranged) Confirmed by Ramesh MUSS AE 9448365146.


5) 66/11KV Byadrahalli MUSS F11 Feeder load restriction due to overloadAffected Areas:N6: Mohan theatre area,Gajjana nagar,Sajjan roa compound, Sollapuradamma layout,Vishwaneedam farm and surrounding areas.(Changeove not arranged) Confirmed by Namappa AEE 9449844656.


6) 66/11KV ITI MUSS each feeder 45 minutes load restriction due to 31.5MVA Power Transformer Bank 2 over loadAffected Areas:E4: E7: E10: Mahadevpura,Ram Murthy Nagar,KR Puram, Ayyappa Nagar,Kaggadaspura and surrounding areas.(Changeove not arranged) Confirmed by Raju MUSS JE 9448365138.



Accidents:BMAZ BRAZ CTAZ Total

Departmental Non-Departmental Departmental Non-Departmental Departmental Non-Departmental Departmental Non-Departmental

- - - - - - 1

Fatal Non- Fatal Fatal Non- Fatal Fatal Fatal Non- Fatal Fatal Fatal Non-Fatal Fatal Fatal

- - - - - - 1 - - - - - - - 1 -

A farmer name Shashikumar was electrocuted when he came in contact with live wire which

was cut fallen on ground.The incident occurred in Dibburahalli village, Shidlaghatta

taluk, Chikkaballapur district, awaiting for AEE email reply

Non- Fatal

Non-Fatal

Non-Fatal

Non-Fatal

12

BANGALORE ELECTRICITY SUPPLY COMPANY LIMITED AE to MD and TA to MD E-mail pending complaints as on 25-05-2017

Sl. No Circle E-mail Dated Consumer Name Subject Docket Number Nature of Compalint Remarks

1 North 26-09-2016 Kumar Consumer requesting for permanent connection N0C8AZZQ85 N Category 7 Days Not confirmed

2 West 07-10-2016 Narayan Consumer Not receiving EB Bill from JUNE onwards D0K1BAQK91 D Category 7 Days 5/31/2017

3 South 21-12-2016 Mayank Frequent power cut N Category 7 Days Not confirmed

4 EAST 1/23/2017 Tasmiya Issue- Frequent low voltage and fluctuation B0E9BHJG39 B Category 7 Days Not confirmed

5 WEST 3/12/2017 Nagesh N0W7BKYZ07 D Category 7 Days Not confirmed

6 WEST 14.03.2017 Vikas Hirawat N0K2BLET40 N Category 7 Days Not confirmed

7 West 15.03.2017 Aravindavalli K N0W7BLGX85 N Category 7 Days 5/26/2017

8 North 3/28/2017 Hussian N0C5BMGB09 N Category 7 Days Not confirmed

9 South 3/30/2017 karan E0S9BMJR82 E Category 15 Days Not confirmed

10 NORTH 4/5/2017 Sidharth R Krishna N0C4BMUC86 Ncategory 7 Days Not confirmed

Time as per KERC

Tentative Date Taken for relve the issue

Compliant reminded to Sri .Thyaka Nayak-AEE-9449841574 regarding this issue, said that, bring a letter EHT clearance from KPTCL, then permanent connection will be given by BESCOM same as been informed to the consumer, he already given application for EHT clearance from KPTCL and tentative date is not given by the KPTCL as per consumer and he appealed to consumer court regarding this issue.

Sri.Kashiram Pawar, AEE -9449844687 confirmed that complaint has been forwarded to IT section and work in under process so it will take one more week, Need to Contact AEE or AAO on (31-05-2017)

N0S6BKAK62, N0S6BKYV64

Confirmed by Sri.Ramesh, AEE- 9449844660,Issue : frequent power cuts ,Feeder problem and the work Estimation has been done and awaiting for work order, Date cannot be confirmed approximately it will take 6 months (AUG-2017).

confirmed by AAO -Meera -28486198 confirmed that the complaint detailed report already submitted to division office and audit section but time cannot be estimated and AAO will through email hence awaiting for mail reply

#605, P-1, IDEAL HOMES TOWNSHIP, R R NAGAR, BANGALORE. (A/C id :8757119000 , Consumer getting

late payment charged since Jun

confirmed by AAO -Meera -28486198 confirmed that the complaint detailed report already submitted to division office and audit section but time cannot be estimated and AAO will through email hence awaiting for mail replyIssue : Removing of the interest amount and Requested to

provide the bill based on our actual consumption since August 2013

Address : VIP EXTRUSIONS ,267/29 to 269/29, Pipe Line Road,Mahadeshwara Nagar,Vishwaneedam

Post,Sunkadakatte, Bangalore - 560091

RR Number : N6P797, MR Code : 21

Reminded to Sri.Prakash -AAO-9449840342 regarding the issue ,AAO will check the isssue and will send detail Email report.Hence awaiiting for mail reply.

Issue: Wrong Connection given in LT3 instead of LT5 (Requesting to Change of tariff )

Address : # 505, "Bakshi", Banashankari 6th Stage, 2nd Block, R.R.Nagaar Post, Bangalore - 560 098

Reminded to AAO-28486198 regarding the issue ,AAO-28486198 suggested to call back between 3 PM and 4M to resolve the issue.

Issue: Consumer is requesting for compensation because he made payment before the due date but still they have

disconnected the power suplly Address: [ E-mail Complaint ] NO.22, I Floor, 10th Cross, KHB Road, Kavalbyraandra

New Extension,BANGALORE – 560 032

AEE already send a Email regarding the issue but consumer not agreed to close the docket.

Plot No. 106 , 5 th Cross , Kathriguppe Link Road,I Main Rama Rao Layout,Banashankari III StageBengaluru-

560085.Issue: shifting the Transformer

Spoken to Sri .Harindra swamy.M.K -AEE-9449844669 regarding the issue, he told consumer has to visit the sub division and same as informed to consumer

{Email compliant ae to md} First Cross Shantivana bhadrappa lo frequent power cuts

Reminded to Sri.Uday Kumar.M.B -AEE-9449844644 ,will check the issue and will give detailed Email report, awaiting for Email reply.

13

Sl. No Circle E-mail Dated Consumer Name Subject Docket Number Nature of Compalint RemarksTime as per KERC


11 EAST 4/7/2017 Sidharth R Krishna N category 7 Days Not confirmed

12 West 4/11/2017 Sankara Narayanan K N0N7BNGE92 D Category 7 Days Not confirmed

13 North 4/11/2017 Manjunath 12NC1115 N Category 7 Days Not confirmed

14 West 14.04.2017 Raghu D0S5BNLO16 D Category 7 Days Not confirmed

15 West 14.04.2017 VIP FRLS D Category 7 Days Not confirmed

16 West 4/21/2017 Sandeep CS D0W3BNUG78 D Category 7 Days Not confirmed

17 North 4/24/2017 K Aravind K0C7BNUG29 K Category 7 Days Not confirmed

18 EAST 4/26/2017 Prashanth N Category 7 Days 5/24/2017

19 EAST 4/27/2017 D0E4BNIP08 D Category 7 Days Not confirmed

20 South 4/28/2017 Guru Ganesh N0S7BOGY09 N Category 7 Days Not confirmed

21 South 4/27/2017 VV Sreenivasa Rao N0S6BOKP37 N Category 7 Days 5/24/2017

22 South 30.04.2017 Deepak N0S7BOQN27 N Category 7 Days Not confirmed

23 North 30.04.2017 Kiran N0N8BOQT20 N Category 7 Days Not confirmed E mail Sent to AEE,EE, SE and awaiting for reply

24 South 5/10/2017 Ravishankar N0S3BPQM57 N Category 7 Days Not confirmed E mail Sent to AEE,EE, SE and awaiting for reply

25 South 5/3/2017 Bhaskar D0S6BOYM49 D Category 7 Days Not confirmed E mail Sent to AEE,EE, SE and awaiting for reply

26 North 14-05-22017 Raghavan N0C2BPXL66 N Category 7 Days Not confirmed E mail Sent to AEE,EE, SE and awaiting for reply

27 SOUTH 5/14/2017 thomas N Category 7 Days Not confirmed E mail Sent to AEE,EE, SE and awaiting for reply

28 SOUTH 5/15/2017 Mohan Raj DS12BQBD14 D Category 7 Days Not confirmed E mail Sent to AEE,EE, SE and awaiting for reply

#E-701,AISHWARYA LAKE VIEW RESIDENCY,6TH CROSS,KAGGADAS PURA MAIN ROAD C V RAMAN NAGAR,BANGALORE-560093, - - 560093. KAR, IND (Address correction Add coma before C V Raman Nagar,

Del

NHH1BNCI55Reminded to Sri.S Bhimappa-AEE- 9448279036,will check the issue and will send deatiled Email report.Hence awaiting for AEE Email reply.

Issue: Electricity Bills not received due to Software problem Address : #No. 202, Block 6D, Provident Sunworth, Kumbalagudu RR Number : K1D32168

As per AEE email reply, Complaint addressed to AEE BBMP Mahalakshmi Puram Sub division BBMP, to clarify whether the mobile tower is legal or illegal and power supply to be arranged or not as the complaint received from residents of Ramakrishna and Parimala Nagar vide this office letter No. AEE/AE(T)/N7/2017-18/177-82 dtd 18-04-2017. The action will be initiated after getting information from AEE BBMP, Mahalakshmi Puram

Issue: Power supply stoppage for illegal mobile tower Address : #152 and #153, Ramakrishna Nagar, 4th Block,

Nandini Layout, Bangalore-560096

Informed to Sri.Parashuramappa-AEE-9449844655 and awaiting for Email reply.

Consumer requesting to waive off the Late payment panalty charged for rupes 1998675.33 on 2013 , Account ID:

8525338000

As per Nagabhushan Reddy.T 080-26666868/9449840838 complaint has been informed to AE-Ventakesh as per AE its GIS problem ticket has already raised in Back end team hence issue will be resolved by 10 to 15 days. Hence awaiting for reply

Consumer requesting to waive off the Late payment panalty charged for rupes 1998675.33 on 2013 , Account ID:

8525338000D0K2BNKL70

Called Sri. Karuyappa-AEE-9449844892@12:23 to inform the complaint but not responding to call. Hence could not get the complaint status

3/1,6TH CROSS RR NO: W3P4004 Issue: Back billing charges.

AAO 9916729666 confirmed that consumer already received the notice to pay the back billing charges in JAN 2017 but consumer not ready to admit [pay] and going for appeal.

RR No: YHT205 Issue:Name transfer address: No.1B, P.M.Layout, Chikkabommasandra, New town, Yelahanka,

Bangalore.

Name transfer from Sowmya K to K Aravind.Sri.G Subbalakshmi -AAO-9449841635, confirmed that need NOC from previous consumer but consumer confirmed that required documents were submitted in OCT 2016. Reminded to AAO and awaiting for the Email reply.

E-mail Complaint, TA to MD Complaint ] #13, C T Point, Infantery Road, Bengaluru ( As per BESCOM officials

there is high consumption from the consumer more than the scanction load so consumer needs clarification on

Electricity Load Calculation, RR No's: 2EC45978 and 2EC45977 )

N0E2BOII68 Complaint has been informed to AEE-9449844672 he will send a detailed report about the isue hence awaiting for the reply

Muzzaffar Nadeem Jami

Address : #A211, Midth Town Abutment, Varthur, Bengaluru

Account ID : 2969235549 , MR Code: 6

AAO insisit to inform complaint to Senior Assistant Madhusudhan-9986084659, called SA but not responding to call.

#100 Annapoorneshwari Nilaya 2nd main Siddapura near Kundalahalli Bangalore 560066

Issue:- Frequent Powercut

Reminded to Sri. Kumar Nayak AEE 9449844667 awaiting for Email reply.

Issue: Request for replacement of existing overhead LT Lines with AB Cables

Address: Eshwara Layout, Ward No : 195, JP Nagar 7th Phase, Bangalore

As per AEE-9449844660 , he send AE to do spot inspection and he will send a detailed report about the issue.suggested to call back on 24-05-2017 for further updates.

AE to md complaint #203 Sri Village Apartment 3rd Main Road GM palya BEML factory HAL Bangalore frequent

power cuts

Reminded to Sri. Kumar Nayak AEE 9449844667 awaiting for Email reply.

AE TO MD Complaint Email compliant No1236 6th A Cross SVG Nagar Near Parking flat Moodalapalya

Bangalore (consumer requesting to get correct interruption timings to help desk from concerened area eng

Issue:- Frequent power cutAddress:- 196, 6th Main, Near TVS service center,

Amarajyothi layout, Murgesh Palya

Issue : ECS bill not generated on potal consumer getting reminder message

Account ID : 8769396000 Issue : 1.Consumer Not receiving regular payment for purchased solar power

2.Power consumption meter is not workingAddress : Flat 201, Nritya Apartments, No. 16, 18th

Cross,Malleswaram, Bangalore 560055Account ID : 5490253000TA to Md compliant] Load Enhancement and Non-Receipt

of Regular Bills Account ID 0141900000 ,receiving a monthly invoice of Rs 1000 per month, which is

considerably lower than our regular monthly payments to BESCOM prior to the enhancement of load.

N0S3BPZG36

[Ta to Md Complaint] RR no: S12EH13202 To avail solar water heater installation benefit in monthly energy bills

from the date of serving of installation as solar system was installed 08-11-2013

14

Sl. No Circle E-mail Dated Consumer Name Subject Docket Number Nature of Compalint RemarksTime as per KERC


29 South 15.05.2017 (R A Radhakrishnan NS10BQBT41 N Category 7 Days Not confirmed E mail Sent to AEE,EE, SE and awaiting for reply

30 EAST 5/16/2017 Parsa Idris H0E5BQEQ18 H Category 1 Month Not confirmed E mail Sent to AEE,EE, SE and awaiting for reply

31 EAST 16.05.2017 Mohammed Hussain D0E4BOHZ54 D Category 7 Days Not confirmed E mail Sent to AEE,EE, SE and awaiting for reply

32 South 16.05.2017 N0S4BQEB61 N Category 7 Days Not confirmed E-mail Sent to AEE, EE, SE and awaiting for reply

33 EAST 17.05.2017 Viswanath N0E1BQHV57 N Category Not confirmed E mail Sent to AEE,EE, SE and awaiting for reply

34 EAST 18/05/2017 N0E8BQLU22 N Category 7Days Not confirmed E mail Sent to AEE,EE, SE and awaiting for reply

35 West 5/20/2017 **** Mudinnapalya known as G S Enterprises, (high voltage) B0K2BQOT20 B Category 7 Days Not confirmed

36 EAST 22.05.2017 Jagadish N0E7BQVD77 N Category 7Days Not confirmed E-mail Sent to AEE , EE, SE and awaiting for reply

37 EAST 24.05.2017 Rahul A0E7BRBX09 A Category 1 day Not confirmed E-mail Sent to AEE , EE, SE and awaiting for reply

38 North 24.05.2017 Sandip Roy, IAAS C0C4BRBY76 C Category 7Days Not confirmed E-mail Sent to AEE , EE, SE and awaiting for reply

39 Ctaz 25.05.2017 Roshan R EMG1BLKC83 E Category 15 Days Not confirmed E-mail Sent to AEE , EE, SE and awaiting for reply

40 EAST 25.05.2017 B0E8BREL16 B Category 120 Days Not confirmed E-mail Sent to AEE , EE, SE and awaiting for reply

Issue: Providing Power / Electricity to Plots

Issue: Allegation against Staff (Consumer has complained against Meter reader Khan-9945180707 regarding Miss

Behaviour and Man Manhandling)

Address: Ananda Bairavi Apartment ,Hennur main road

Issue: Minimum bill generated.

Address: #151, B blk, SSVR Lotus pond Varthur, Bangalore.

[ E-mail Complaint, TA to MD Complaint ] #465-A , 6th Block, 17th G Main, Near Park, Koramanagala, Bengaluru

( Frequent TC Blasts )

Issue: Consumer request to dont shift the Electric pole (Pole Number : SE-46-JCN-ATS-TC31-05 )

Address : #8/1, Anajaniah Temple road, JP Nagar, Muni ready Palya Bangalore -06

RR Number : 1ELG67306 TO 1ELG67314 and 1EEH54591

Shinokumar Thottupurathu

Mohanan

[E-mail Complaint] #516, Sycon Cressida, Horamavu Main Road, Bengaluru-560043. ( Account Id: 6397998000, RR

Number: MS8EH63677, Refund of excess amount collected in April 2014, Consumer needs clarification regarding ASD amount of Rs 23600 ) [E-mail Co

Spoken with consumer ,As consumer facing frequent ly low voltage from 6.30 am during moring times .Email sent to AEE , EE, SE and awaiting for reply.

Address : #160, 10th main, NRI Layout, Ramamurthynagar, Bangalore 560016.

House number #29 , 3rd cross kenchappa layout , T.c playa main road

551, Dollars Colony,13th Cross, 6th Main, RMV 2nd Stage,Bangalore - 560094 Account ID : 2680505000 ; RR

No C4EH46536

Issue:Replacement of damaged pole (Screen Shot Attached )

Address : Near Marabally Village ,Madhugiri Taluk,Tumkur District

Francis Kuriakose

Issue: Low Volatge

Address : #NO 32 ,EverGreen ,6TH Street ,1 ST Block, Prakuruthi Township, Bapusapalaya, Kalayan Nagar

Bangalore 560043

Status of Pending Complaints Beyond Time Limit

BMAZ ZONE

Category Sub CategoryDuration Pending Complaints Beyond Time Limit

Urban South East North West Total

A

6hrs 164 53 128 123 468

6hrs 0 1 3 0 4

Line breakdown (pole broken) 10 hrs 0 0 0 0 0

B

7 days 18 11 3 0 32

120 days 0 0 0 0 0

Opening of neutral (High Voltage) 1 hr 38 27 10 1 76

C

Inspect and check correctness 7 days 78 17 12 14 121

replaced slow, creeping or stuck meters 10 days 8 1 0 2 11

7 days 8 0 0 3 11

replaced burnt meters in all other cases 24 hrs 11 0 0 4 15

D BILLING ISSUES

24 hrs 224 199 60 69 552

7 days 236 236 70 69 611



Fuse off Call (Single Phase/Grounding/Spark at Transformer/Spark at pole/Wire Snapping or Cut)

Line breakdown (Grounding at pole or TC /Spark in line due to Tree branches touching the lines)

VOLTAGE COMPLAINTS

Voltage variations where no expansion or enhancement of network is involved (Voltage Fluctuations/Flickering)

Voltage variations where up-gradation of distribution system is required (Low Voltage For Long Period)

METER COMPLAINTS

replaced burnt meters if cause not attributable to consumer

Where field report is not required (Arrears/Excess Billing/ECS/Online Payment/Printing of Bill)

Where field report is required (Bill not received/Meter not read by MR/Wrongreading taken by MR)

16




D BILLING ISSUES

Reconnection of supply following disconnection On the same day 41 29 11 14 95

17




E SAFETY ISSUES

3 days 75 30 32 14 151

15 days 84 33 34 41 192

15 days 32 12 7 11 62

Tree trimming 7 days 151 18 39 41 249

F

Water Supply

24 hrs

0 0 0 0 0Domestic 0 0 0 0 0Industry 0 0 0 0 0Mixed load 0 0 0 0 0Irrigation Pumpset(IP Set) 0 0 0 0 0

G THEFTTheft 1 Month 0 3 3 0 6

Hooking Under Nirantara Jyothi Yojane 15 days 0 0 0 0 0

H Allegations on staff 1 Month 11 6 5 5 27

I

1 month 0 1 0 0 1

45 days 2 0 0 0 2

IP sets 30 days 0 1 0 0 1

Straightening of bent pole (Grounding /Return supply in neutral)

replacedment of damaged pole (Wire Sagging/Providing intermediate pole)

Shifting of Poles (Line passing close to the Building/Shifting of Transformer Center)

Transformer FAILURE COMPLAINTS

ALLEGATIONS ON STAFF

NEW CONNECTION/ ADDitIONAL LOAD

Release of supply where service is feasible from existing network

Release of supply where network expansion/ enhancement required for providing connection

18




JConversion of LT single phase to LT 3 phase 30 days 0 0 0 0 0

Conversion from LT to HT and vice-versa 30 days 0 0 0 0 0

K7 days 37 20 17 3 77

Change of category (Wrong Application Tariff) 7 days 5 8 4 0 17

LRefund of deposits 60 days 0 0 1 1 2Issue of certificates 1 day 0 1 2 0 3

MAdditional TC 1 Month 0 1 0 0 1TC Enhancement 15 days 3 0 0 0 3

N GENERAL 7 days 863 365 86 108 1422

Grand Total 2089 1073 527 523 4212

PHASE CONVERSION


Title transfer of ownership (Name Transfer/Change of Address)


ADDITIONAL TC/ENHANCEMENT

Any complaint not covered specifically in the above (Billing Complaints due to Server Problem/Frequent Power Cut)


BRAZ ZONE


Urban Rural BRC Ramanagar Kolar Total

A

Urban

6hrs

-

0 0 0 0

6hrs 0 0 0 0

Line breakdown (pole broken) 10 hrs 0 0 0 0

Rural -

24 hrs 2 4 9 15

24 hrs 0 0 0 0

Line breakdown (pole broken) 24 hrs 0 0 0 0

B VOLTAGE COMPLAINTS

7 days 7 days 1 0 0 1

120 days 120 days 0 0 0 0

Opening of neutral (High Voltage) 1 hr 1 hr 3 2 2 7

C METER COMPLAINTS

Inspect and check correctness 7 days 7 days 0 1 1 2

replaced slow, creeping or stuck meters 10 days 10 days 0 0 0 0

replaced burnt meters if cause not attributable to consumer 7 days 7 days 0 1 0 1

replaced burnt meters in all other cases 24 hrs 24 hrs 0 0 1 1

D BILLING ISSUES

24 hrs 24 hrs 15 5 1 21

7 days 7 days 12 2 6 20

Reconnection of supply following disconnection On the same day 24 hrs 0 0 0 0



Fuse off Call (Single Phase/Grounding/Spark at Transformer/Spark at pole/Wire Snapping or Cut)


Fuse off Call (Single Phase/Grounding/Spark at Transeformer/Spark at pole/Wire Snapping or Cut)






19




E SAFETY ISSUES

Straightening of bent pole (Grounding /Return supply in neutral) 3 days 3 days 12 5 14 31

15 days 15 days 10 3 14 27

15 days 15 days 7 1 8 16

Tree trimming 7 days 7 days 2 1 2 5

F

Urban

Water Supply

24 hrs

0 0 0 0

Domestic 0 0 0 0

Industry 0 0 0 0

Mixed load 0 0 0 0

Irrigation Pumpset(IP Set) 0 0 0 0

Rural

Water Supply

72 hrs

0 0 0 0

Domestic 0 1 0 1

Industry 0 0 0 0

Mixed load 1 0 0 1

Irrigation Pumpset(IP Set) 1 1 1 3

G THEFT

Theft 1 Month 1 Month 0 0 4 4

Hooking Under Nirantara Jyothi Yojane 15 days 15 days 1 0 6 7

replacedment of damaged pole (Wire Sagging/Providing intermediate pole)


TRANSFORMER FAILURE

COMPLAINTS

20




H ALLEGATIONS ON STAFF Allegations on staff 1 Month 1 Month 4 4 3 11

I

Release of supply where service is feasible from existing network 1 month 1 month 0 1 0 1

45 days 45 days 0 0 1 1

IP sets 30 days 30 days 0 0 0 0

J PHASE CONVERSION

Conversion of LT single phase to LT three phase 30 days 30 days 0 0 0 0

Conversion from LT to HT and vice-versa 30 days 30 days 0 0 0 0

K

Title transfer of ownership (Name Transfer/Change of Address) 7 days 7 days 1 3 1 5

Change of category (Wrong Application Tariff) 7 days 7 days 0 0 0 0

L

Refund of deposits 60 days 60 days 0 0 0 0

Issue of certificates 1 day 1 day 1 0 0 1

M

Additional TC 1 Month 1 Month 3 0 1 4

TC Enhancement 15 days 15 days 0 0 1 1

N GENERAL 7 days 7 days 19 10 23 52

Grand Total 95 45 99 239

NEW CONNECTION/ ADDITIONAL LOAD Release of supply where network expansion/ enhancement required

for providing connection



ADDitIONAL TC/ENHANCEMENT


12


CTAZ ZONE


Urban Rural Tumkur Davangere Total

A

Urban

6hrs

-

0 0 0

6hrs 0 0 0Line breakdown (pole broken) 10 hrs 0 0 0

Rural -

24 hrs 6 1 7

24 hrs 0 0 0

Line breakdown (pole broken) 24 hrs 0 0 0

B VOLTAGE COMPLAINTS

7 days 7 days 4 0 4

120 days 120 days 0 0 0

Opening of neutral (High Voltage) 1 hr 1 hr 2 0 2

C METER COMPLAINTS

Inspect and check correctness 7 days 7 days 0 0 0

replaced slow, creeping or stuck meters 10 days 10 days 0 0 0replaced burnt meters if cause not attributable to consumer 7 days 7 days 0 0 0

replaced burnt meters in all other cases 24 hrs 24 hrs 0 0 0

D BILLING ISSUES

24 hrs 24 hrs 5 1 6

7 days 7 days 4 1 5











22



Category of ComplaintsD BILLING ISSUES

Reconnection of supply following disconnection 24 hrs 0 0 0On the same day

23




E SAFETY ISSUES

Straightening of bent pole (Grounding /Return supply in neutral) 3 days 3 days 36 8 44

replacedment of damaged pole (Wire Sagging/Providing intermediate pole) 15 days 15 days 39 10 49

15 days 15 days 10 5 15

Tree trimming 7 days 7 days 0 0 0

F

Urban

Water Supply

24 hrs

0 0 0Domestic 0 0 0Industry 0 0 0Mixed load 0 0 0Irrigation Pumpset(IP Set) 0 0 0

Rural

Water Supply

72 hrs

1 0 1Domestic 1 0 1Industry 0 0 0Mixed load 0 0 0Irrigation Pumpset(IP Set) 5 0 5

G THEFTTheft 1 Month 1 Month 1 4 5Hooking Under Nirantara Jyothi Yojane 15 days 15 days 6 3 9

H ALLEGATIONS ON STAFF Allegations on staff 1 Month 1 Month 6 3 9

I

Release of supply where service is feasible from existing network 1 month 1 month 0 0 0

45 days 45 days 1 0 1

IP sets 30 days 30 days 1 0 1

J PHASE CONVERSIONConversion of LT single phase to LT three phase 30 days 30 days 0 0 0

Conversion from LT to HT and vice-versa 30 days 30 days 0 0 0


Transformer FAILURE

COMPLAINTS

NEW CONNECTION/ ADDitIONAL LOAD

Release of supply where network expansion/ enhancement required for providing connection

24




KTitle transfer of ownership (Name Transfer/Change of Address) 7 days 7 days 0 1 1

Change of category (Wrong Application Tariff) 7 days 7 days 0 0 0

L

Refund of deposits 60 days 60 days 1 0 1

Issue of certificates 1 day 1 day 0 0 0

M

Additional TC 1 Month 1 Month 8 1 9

TC Enhancement 15 days 15 days 1 1 2

N GENERAL 7 days 7 days 65 16 81

Grand Total 203 55 258



ADDitIONAL TC/ENHANCEMENT


Division/ Sub Division Wise Complaints of BMAZ ( 25-05-2017)

ZONE CIRCLE DIVISIONB

MA

Z

South 1910

Jayanagar 514

S1 100S2 148S5 117S6 99S9 50

Kormangala 323S3 74S4 115S7 134

HSR 1073

S10 357S11 277S12 44S8 395

East 1520

Indiranagar 863

E3 51E4 200E6 88E7 467E10 57

Shivajinagar 503

E1 88E2 23E5 70E8 142E9 180

Vidhanasoudha 154W3 65W4 58W5 31

North 793

Peenya 260N4 86N5 140N7 34

Malleswaram 209

C1 25C2 130C3 25C6 29

Hebbal 324

C4 69C5 92C7 67C8 96

West 572

Rajajajinagar 252

N1 24N2 57N3 21N6 94N8 56

R.R. Nagar 87

W1 10W2 16W6 43W7 18

Kengeri 233K1 65K2 102K3 66

Total 4795 4795 4795

Total Complaints

Total Complaints

Sub Division Code

Total Complaints

Division/ Sub Division Wise Complaints of BRAZ ( 25-05-2017)

ZONE CIRCLE DIVISIONB

RA

Z

BR

C

445

191

DB1 63

NM1 103

TV1 25

Yelahanka Division 254

DH1 76

HK1 160

NG1 18

Ram

anag

ar C

ircl

e

373

Ramanagar Division 126

BD1 58

KD1 6

MA1 24

CP1 12

CP2 8

RM1 8

RM2 10

Kanakapura division 34

KP1 24

KP2 5

HA1 5

SA1 0

Chandapura division 213AN1 60

CH1 104AT1 49

Kol

ar C

ircl

e

364

Kolar division 71

KL1 50

KL2 10

SP1 11

Chikkaballapura 88

BP1 7

CB1 12

CB2 31

GB1 31

GD1 7

KGF Division 116

BG1 21

KG1 35

ML1 24

MB1 36

Chinthamani division 89

CM1 59

CM2 14

SG1 1SG2 15

Total 1182 1182 1182

Total Complaints

Total Complaints

Sub Division Code

Total Complaints

Nelamanagala Division

Division/ Sub Division Wise Complaints of CTAZ ( 25-05-2017)

ZONE CIRCLE DIVISIONC

TA

Z

TU

MK

UR

413

TUMKUR 176

TK1 32

TK2 11

TK3 3

TK4 12

GU1 23

NT1 13

KU1 82

TIPTUR 82

TP1 39

TU1 26

CN1 17

MADHUGIRI 155

MG1 27

SR1 35

SR2 29

KR1 22

PG1 38

KH1 4

DA

VA

NG

ER

E

73

DAVANGERE 26

DV1 10

DV2 1

DV3 7

AG1 1

JL1 2

CG1 4

SB1 1

HARIHARA 11

HR1 4

HN1 7

HH1 0

CHITRADURGA 17

CD1 10

CD2 4

HL1 2

HD1 1

HIRIYURU 19

HY1 12

CK1 2

MK1 5

Total 486 486 486

Total Complaints

Total Complaints

Sub Division Code

Total Complaints

27

Beyond Time transformers failure complaints

Docket No Zone Circle Division Sub Division Address Remarks

1 palaksha FTU1BNKE47 4/14/2017 15:16:00 CTAZ TIPTUR-DV IRRIGATION Major

2 FNT1BOZU88 5/4/2017 12:39:00 CTAZ Major

3 Ravicm FCM2BPHI89 5/7/2017 16:53:00 BRAZ KOLAR IRRIGATION Major

4 Rakesh FCN1BPVO02 13-05-2017 08:26 CTAZ IRRIGATION Major

5 Vasanth Kuma FTV1BQFS65 17-05-2017 00:03 BRAZ BRC IRRIGATION Major

6 Suman FKH1BQGF22 17-05-2017 04:29 CTAZ TUMKUR MADHUGIRI IRRIGATION Major

7 Manjunath FAT1BQOU70 20-05-2017 00:47:00 BRAZ CHANDAPURA DOMESTIC Major

8 Paveen FGU1BQOU92 20-05-2017 00:57:00 CTAZ TUMKUR TUMKUR DOMESTIC Major

9 Anil Kumar FAT1BQRI21 21-05-2017 01:46 BRAZ IRRIGATION Major

10 *** FTU1BQUG34 21-05-2017 23:37:00 CTAZ IRRIGATION Major

11 Shivakumar FNT1BQUG24 21-05-2017 23:35:00 CTAZ IRRIGATION Major

12 Srinivas FHK1BQVM01 5/22/2017 14:20:00 BRAZ BRC YALAHANKA MIXED LOAD Major

SL NO

Name of Consumer

Date of Complaints Received

Time of Complaints Received

Nature of complaint

Major /Minor Repair

TUMKUR CIRCLE

TU1('R)

Puttamadehalli village, Turuvekere

taluk

25 KVA Transformer failure, it will be replaced on 26-05-2017, confirmed by AE Krishna pujar 9449843981.

Chidananda murthy

TUMKUR CIRCLE

TUMKUR DIVISION

NT1('R)

Bettadahalli village, Nittur taluk

WATER SUPPLY

25 KVA Transformer failure, it will be replaced on 26-05-2017, confirmed by AE Somashekar 9449844175.

CHINTAMANI DIVISION

CM2('R)

Yerakotte village, Chintamani taluk

63 KVA Transformer failure, it will be replaced on 26-05-2017, confirmed by AE Seenappa 9448962702.

TUMKUR CIRCLE

TIPTUR DIVISION

CN1('R)

Medanahalli village, chikkanayakanahalli

taluk

25 KVA Transformer failure, it will be replaced on 26-05-2017, confirmed by AE H.G.Murthy 9449844042.

NELAMANGALA TV1('R)

Cholanayakanahalli Village, Magadi Taluk

63 KVA Transformer failure, it will be replaced on 26-05-2017, confirmed by Vasanth Kumar AE 9916617455 .

KH1('R)

Kodigenahalli Village, Madhugiri

Taluk

25 KVA Transformer failure, it will be replaced on 26-05-2017, confirmed by Pampa pathi AE 9449843856

RAMANAGARA AT1('R)

Janthagondanahalli village, Dommasandra.

100 KVA Transaformer failured, it will be replaced on 26-05-2017, confirmed by Manjunath JE 9449866798 .

GU1('R)

Kalpalya village, Gulur.

63KVATransaformer failured, it will be replaced on 26-05-2017, confirmed by AE Praveen 9449878457 .

RAMANAGARA CIRCLE

CHANDAPURA DIVISION

AT1('R)

Janatha gondanahalli village, Anekal taluk

25KVA Transformer failure, it will be replaced on 26-05-2017, confirmed by JE Manjunath 9449866798.

TUMKUR CIRCLE

TIPTUR DIVISION

TU1('R)

Sopanahalli Village, Turuvekere taluk

100KVATransformer failure, it will be replaced on 26-05-2017, confirmed by AE Umeshwaraiah 9148699176.

TUMKUR CIRCLE

TUMKUR DIVISION

NT1('R)

Anekatte village, Nittur taluk

100KVATransformer failure, it will be replaced on 26-05-2017, confirmed by AE Yogendra 9449844052.

HK1('R)

Samethanahalli hosakote tq

Anugondanahalli hobali

100KVATransformer failure, it will be replaced on 29-05-2017, confirmed by Kadugodi AE Murali 9449871163

27

Beyond Time transformers failure complaints

Docket No Zone Circle Division Sub Division Address Remarks

1 palaksha FTU1BNKE47 4/14/2017 15:16:00 CTAZ TIPTUR-DV IRRIGATION Major

2 FNT1BOZU88 5/4/2017 12:39:00 CTAZ Major

3 Ravicm FCM2BPHI89 5/7/2017 16:53:00 BRAZ KOLAR IRRIGATION Major

4 Rakesh FCN1BPVO02 13-05-2017 08:26 CTAZ IRRIGATION Major

5 Vasanth Kuma FTV1BQFS65 17-05-2017 00:03 BRAZ BRC IRRIGATION Major

6 Suman FKH1BQGF22 17-05-2017 04:29 CTAZ TUMKUR MADHUGIRI IRRIGATION Major

7 Manjunath FAT1BQOU70 20-05-2017 00:47:00 BRAZ CHANDAPURA DOMESTIC Major

8 Paveen FGU1BQOU92 20-05-2017 00:57:00 CTAZ TUMKUR TUMKUR DOMESTIC Major

SL NO

Name of Consumer

Date of Complaints Received

Time of Complaints Received

Nature of complaint

Major /Minor Repair

TUMKUR CIRCLE

TU1('R)

Puttamadehalli village, Turuvekere

taluk

25 KVA Transformer failure, it will be replaced on 26-05-2017, confirmed by AE Krishna pujar 9449843981.

Chidananda murthy

TUMKUR CIRCLE

TUMKUR DIVISION

NT1('R)

Bettadahalli village, Nittur taluk

WATER SUPPLY

25 KVA Transformer failure, it will be replaced on 26-05-2017, confirmed by AE Somashekar 9449844175.

CHINTAMANI DIVISION

CM2('R)

Yerakotte village, Chintamani taluk

63 KVA Transformer failure, it will be replaced on 26-05-2017, confirmed by AE Seenappa 9448962702.

TUMKUR CIRCLE

TIPTUR DIVISION

CN1('R)

Medanahalli village, chikkanayakanahalli

taluk

25 KVA Transformer failure, it will be replaced on 26-05-2017, confirmed by AE H.G.Murthy 9449844042.

NELAMANGALA TV1('R)

Cholanayakanahalli Village, Magadi Taluk

63 KVA Transformer failure, it will be replaced on 26-05-2017, confirmed by Vasanth Kumar AE 9916617455 .

KH1('R)

Kodigenahalli Village, Madhugiri

Taluk

25 KVA Transformer failure, it will be replaced on 26-05-2017, confirmed by Pampa pathi AE 9449843856

RAMANAGARA AT1('R)

Janthagondanahalli village, Dommasandra.

100 KVA Transaformer failured, it will be replaced on 26-05-2017, confirmed by Manjunath JE 9449866798 .

GU1('R)

Kalpalya village, Gulur.

63KVATransaformer failured, it will be replaced on 26-05-2017, confirmed by AE Praveen 9449878457 .

28

9 Anil Kumar FAT1BQRI21 21-05-2017 01:46 BRAZ IRRIGATION Major

10 *** FTU1BQUG34 21-05-2017 23:37:00 CTAZ IRRIGATION Major

11 Shivakumar FNT1BQUG24 21-05-2017 23:35:00 CTAZ IRRIGATION Major

12 Srinivas FHK1BQVM01 5/22/2017 14:20:00 BRAZ BRC YALAHANKA MIXED LOAD Major

13 Krishnappa FSR2BQZC09 5/23/2017 15:00:00 CTAZ Minor

14 DEVARAJU FGB1BRAB76 5/23/2017 20:50:00 BRAZ KOLAR CIRCLE IRRIGATION Minor

15Lakshmikanth ConsumerFHH1BRCN45 5/24/2017 16:46 CTAZ DAVANEGERE DOMESTIC Minor

16 Shivaprakash FGU1BRFR29 5/25/2017 20:57 CTAZ DOMESTIC Minor

RAMANAGARA CIRCLE

CHANDAPURA DIVISION

AT1('R)

Janatha gondanahalli village, Anekal taluk

25KVA Transformer failure, it will be replaced on 26-05-2017, confirmed by JE Manjunath 9449866798.

TUMKUR CIRCLE

TIPTUR DIVISION

TU1('R)

Sopanahalli Village, Turuvekere taluk

100KVATransformer failure, it will be replaced on 26-05-2017, confirmed by AE Umeshwaraiah 9148699176.

TUMKUR CIRCLE

TUMKUR DIVISION

NT1('R)

Anekatte village, Nittur taluk

100KVATransformer failure, it will be replaced on 26-05-2017, confirmed by AE Yogendra 9449844052.

HK1('R)

Samethanahalli hosakote tq

Anugondanahalli hobali

100KVATransformer failure, it will be replaced on 29-05-2017, confirmed by Kadugodi AE Murali 9449871163

TUMKUR CIRCLE

MADHUGIRI DIVISION

SR2('R)

Uyeldore village Bukkapattana hobli

Sira taluk

WATER SUPPLY

63KVATransaformer failured, it will be replaced on 29-05-2017, confirmed by Section officer Venkatesh Murthy 9449843725

CHIKKABALLAPURA DIVISION

GB1('R)

Gowribidanur Manchenahalli hobli

minakanagurki village

63KVATransaformer failured, it will be replaced on 29-05-2017, confirmed by Vimala AE 9886226176

HARIHARA DIVISION

HH1('R)

chirastasnahalli Harappanahalli Telgi

stn Telgi hobli Davanadere

63KVATransaformer failured, it will be replaced on 26-05-2017, confirmed by AE Virupashappa 8197164885 .

TUMKUR CIRCLE

TUMKUR DIVISION

GU1('R)

Narasimadevarahatti village gubbi

25KVA Transformer failure, it will be replaced on 26-05-2017, confirmed by JE Chandra narasayya -9449844232

Documents

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