Www.prtm.com Weapon System Support Metrics Executive PBL Tiger Team Meeting For further information, contact: Mike Finley, Director Ned Glattly, Principal

www.prtm.com

Weapon System Support Metrics Executive PBL Tiger Team Meeting

For further information, contact: Mike Finley, DirectorNed Glattly, PrincipalPRTM1000 Thomas Jefferson St., NWSuite 600Washington, DC 20002

Tel: (202) 625-7200Fax: (202) 625-7256

[email protected]@prtm.com

24 February, 2004

© Copyright 2004 PRTM 2

Objectives for today’s discussion

Describe metrics hierarchy

Level 3 and 4 metrics for weapon systems support, mapped to ILS Elements

Weapon systems categories for differentiating metrics

Discussion


Level 1

Level 2

Level 3 and 4

Level 2Metrics which either: a) Show the Level 1 metrics at a more detailed

level b) Support the other metrics with

supplementary/ complementary informationc) Provide information which is required to

complete the value proposition

Level 1The Level 1 performance metrics providean overview of the internal and external business indicators

Levels 3 and 4Metrics which provide insight to the working environment of an organization or business practices it employs

Metrics and scorecards are constructed using a hierarchical SCOR-based approach


L1: Force Readiness L2: Equipment Readiness L2: MC Rates L2: Commodity Availability L2: Logistics Units Readiness L2: Prepositioned Readiness L1: Force Sustainment L2: Materiel Support L2: Services Support

Warfighter

L1: Innovation Realization L2: Rate of Transformation L2: Rate of ImprovementL1: Workforce Capability L2: Workforce Shaping L2: Learning Transformation L2: Employee Climate

Innovation & Learning

L1: Logistics Chain Predictability L2: Planned Cost to Actual Cost L2: Demand Forecast Accuracy

Resource Planning

L1: Logistics Chain Reliability L2: Perfect Order FulfillmentL1: Logistics Chain Effectiveness L2: Logistics Chain Agility L2: Logistics Chain Cycle Time

Logistics Process

L1: Force Closure L2: Distribution Capacity L2: Distribution Visibility & Control L2: Distribution Effectiveness L2: Combat Effectiveness L2: Prepositioned EffectivenessL1: Reset L2: Reset L2: Operational Draw-down

L1: Logistics Chain Cost-Effectiveness L2: Total Logistics Chain Cost Percentage L2: Total Logistics Chain Cost L2: Value Added Productivity

The DoD Balanced Scorecard has identified Level 1 and 2 metrics for weapons system support


For Weapon System Support, Metrics Should Drive Cost–Efficient Operational Effectiveness

Logistics Cost Effectiveness

Operational Effectiveness

War-Fighter Effectiveness

Mission Completion and Effectiveness

Cost- Efficient Delivery of Warfighter

Capability

Representative Weapon System Support Metrics

Representative Logistics Cost

Weapon System Support Metrics

Weapon System Defense Objective

• Mission Completion• Mission Effectiveness• Material Readiness• Customer Wait Time• Uptime…

• Planned cost vs. actual cost

• Cost / unit of operation

• Inventory…

Cost should be managed efficiently,

given required Warfighter

Effectiveness


Definitional precision at each level is critical

Overall Indicator of top-level DoD logistics functions that correlates to SCOR – Plan, Source, Make, Deliver

Overall Indicator of top-level DoD logistics functions that correlates to SCOR – Plan, Source, Make, Deliver

Level 1

Level 2

Level 3

Level 4

Quantifiable Performance Metrics that focus on key performance areas – delivery , cost , assets, working capital, etc.

Quantifiable Performance Metrics that focus on key performance areas – delivery , cost , assets, working capital, etc.

Diagnostic Process Metrics, supporting improvement decision making and required actionsDiagnostic Process Metrics, supporting improvement decision making and required actions

Activity Metrics, measuring performance of individual activities and process owners Activity Metrics, measuring performance of individual activities and process owners

Log. Chain Cost Effectiveness

Total Logistics Chain Cost

Cost / Unit of Operation (weapon system)

Maintenance Man Hours per Operating Hour


Lower level metrics should “roll-up” to higher, but this does not always mean the roll-up is mathematical

The key is for improvement in a lower level metric to influence improvement in its corresponding higher level metric

EXAMPLEWarfighter Metrics

EXAMPLELogistics Process Metrics

EXAMPLEResource Planning Metrics

L1

L2

L3

L4

Force Mat. Readiness

% Systems achieving MC rates

MC rates, by weapon system and service

MTBF

L1

L2

L3

L4

Log. Chain Effectiveness

Customer Wait Time

Logistics Response Time

Repair Cycle Time

L1

L2

L3

L4

Log. Chain Cost Effectiveness

Total Logistics Chain Cost

Cost / Unit of Operation (weapon system)

Maintenance Man Hours per Operating Hour

© Copyright 2004 PRTM

Our Perspective: A balanced scorecard should focus on a few, well-balanced metrics

Do Not Reward Outcome A, but hope for B.

Tracking too many metrics is ineffective and dilutes focus

Good scorecard metrics possess levels of detail for appropriate levels of management

An improvement to a process should correspond to an improvement in the associated metric … the metrics have to move!

In this effort, many metrics are Weapon System specific


Balanced Scorecard Metrics map to ILS process elements

Proposed Level 3 and 4 metrics will measure the ILS Process Elements

Materiel Reset

Force Closure

Force Sustainment

Log Chain

Reliability

Log Chain Effectiveness

Log Chain Predictability

Force Materiel

Readiness

Innovation and

Learning

Key Metric Areas:

Enabled by ILS Process Elements

Manpower and

Personnel

Supply Support

Support Equipment

Training and

Support

Technical Data

Computer Resources

SupportFacilities

Packaging, handling,

storage, and Transportation

Maintenance and

Planning

Design Interface

Log Chain Cost

EffectivenessInventory


Overall Metrics: Operational Availability & Cost/ Unit of Operation-Unit Availability

ILS Elements Level 3 Metrics Level 4 Metrics

Maintenance and Planning RFI Rate MTTR

Equipment-side Support Adequacy (maint.) Repair Cycle Time NMCM

Manpower and Personnel Maintenance & Supply Manning Percentage Maintenance Man-Hour per Operating Hour

Supply Support Customer Wait Time Secondary Inventory Value

NMCS Equipment-side Support Adequacy (materiel) Supply Availability DMS/MS $ Weighted Backorders Value of Forward (OCONUS) Inventory Procurement Cycle Time

Support Equipment Maint. Infrastructure Value (SE, TE, etc.) Support Equipment Availability

Probability of fault detection Probability of fault isolation

Training and Support % Trained Operators / Technicians

Technical Data Accuracy / Availability of Technical Data

Packaging, Handling, Storage, and Transportation

On time Delivery Transportation Cycle Time Transportation Cost Logistics Response Time

Design Interface MTBF “False Alarm” Rate Component Reliability Improvement

Our overall Metrics are supported by detailed ILS Metrics

Interested in your perspective on how industry measures these

areas


Moving forward, we will develop metrics and related targets that are specific to weapon systems and Services (preliminary) Wheeled / Tracked Vehicles

Aircraft Engines Ships, Subs Missiles Sensors, Electronics

Artillery Industrials

• STRATOFORTRESS B-52

• STRATOLIFTER C/KC-135

• HERCULES C-130

• GALAXY C-5

• EAGLE F-15

• AWACS, E-3A

• HELICOPTER, HH-60

• E-4B AIRBORNE COMMAND POST

• B-2 BOMBER (ATB)

• SUPPORT EQUIPMENT, B-2 BOMBER

• HELICOPTER, CHINOOK, CH-47

• HELICOPTER, BLACK HAWK UH-60A

• HELICOPTER, APACHE AH-64

• TOMCAT F-14

• HAWKEYE E-2C

• HORNET F/A-18

• OSPREY V-22A, MARINE CORPS

• HORNET F/A-18 (E/F)

• HELICOPTER, SEAHAWK, H-60

• STRATOFORTRESS B-52

• STRATOLIFTER C/KC-135

• HERCULES C-130

• GALAXY C-5

• EAGLE F-15

• AWACS, E-3A

• HELICOPTER, HH-60

• E-4B AIRBORNE COMMAND POST

• B-2 BOMBER (ATB)

• SUPPORT EQUIPMENT, B-2 BOMBER

• HELICOPTER, CHINOOK, CH-47

• HELICOPTER, BLACK HAWK UH-60A

• HELICOPTER, APACHE AH-64

• TOMCAT F-14

• HAWKEYE E-2C

• HORNET F/A-18

• OSPREY V-22A, MARINE CORPS

• HORNET F/A-18 (E/F)

• HELICOPTER, SEAHAWK, H-60

• HOWITZER, M-109 SERIES

• HOWITZER, 155MM, M-198

• HOWITZER, M-109 SERIES

• HOWITZER, 155MM, M-198

• OHIO CLASS SSBN (TRIDENT)

• LOS ANGELES CLASS SSN (688)

• TICONDEROGA CLASS CG (47)

• NIMITZ CLASS CVN

• ARLEIGH BURKE CLASS DDG

• SEAWOLF CLASS SSN

• OSPREY CLASS MHC

• AVENGER CLASS MCM

• VIRGINIA CLASS SUBMARINE, SSN-774

• OHIO CLASS SSBN (TRIDENT)

• LOS ANGELES CLASS SSN (688)

• TICONDEROGA CLASS CG (47)

• NIMITZ CLASS CVN

• ARLEIGH BURKE CLASS DDG

• SEAWOLF CLASS SSN

• OSPREY CLASS MHC

• AVENGER CLASS MCM

• VIRGINIA CLASS SUBMARINE, SSN-774

• MISSILE, TOW (GROUND - TOW I & II)

• MISSILE, PATRIOT

• MULTIPLE LAUNCH ROCKET SYSTEM (MLRS)

• MISSILE, HELLFIRE

• MISSILE, VEHICLE MOUNTED STINGER (AVENGER)

• STRATEGIC WEAPON SYSTEMS(POSEIDON AND TRIDENT)

• MISSILE, TOW (GROUND - TOW I & II)

• MISSILE, PATRIOT

• MULTIPLE LAUNCH ROCKET SYSTEM (MLRS)

• MISSILE, HELLFIRE

• MISSILE, VEHICLE MOUNTED STINGER (AVENGER)

• STRATEGIC WEAPON SYSTEMS(POSEIDON AND TRIDENT)

• MILSTAR SYSTEM

• AIR DEFENSE SYSTEM, AN/TSQ-73

• RADAR, FIREFINDER, AN/TPQ-36 AND AN/TPQ-37

• TELEPHONE CIRCUIT SWITCH, AN/TTC-39

• TACSATCOM, AN/TSC-85 AND AN/TSC-93

• HELICOPTER OBSERVATION (AHIP), OH-58D

• RADIO SET, SATELLITE, TACTICAL, PORTABLE, AN/PSC-5

• ABM A DIRECT AIR SUPPORT CENTRAL, AN/UYQ-3A (V) 2

• GROUND MOBILE FORCE SATELLITE COMM TERM (AN/TSC-93A)

• RADAR SET, LIGHTWEIGHT 3D (AN/TPS-59)

• SWITCHING UNIT, TELEPHONE,

• RADIO SET, AN/MRC-138B(V)

• MILSTAR SYSTEM

• AIR DEFENSE SYSTEM, AN/TSQ-73

• RADAR, FIREFINDER, AN/TPQ-36 AND AN/TPQ-37

• TELEPHONE CIRCUIT SWITCH, AN/TTC-39

• TACSATCOM, AN/TSC-85 AND AN/TSC-93

• HELICOPTER OBSERVATION (AHIP), OH-58D

• RADIO SET, SATELLITE, TACTICAL, PORTABLE, AN/PSC-5

• ABM A DIRECT AIR SUPPORT CENTRAL, AN/UYQ-3A (V) 2

• GROUND MOBILE FORCE SATELLITE COMM TERM (AN/TSC-93A)

• RADAR SET, LIGHTWEIGHT 3D (AN/TPS-59)

• SWITCHING UNIT, TELEPHONE,

• RADIO SET, AN/MRC-138B(V)

• WATER PURIFICATION UNIT - REVERSE OSMOSIS

• POWER UNIT MK48 AND TRAILER FAMILY

• NUCLEAR POWER PLANTS

• CATAPULT/ARRESTING GEAR

• WATER PURIFICATION UNIT - REVERSE OSMOSIS

• POWER UNIT MK48 AND TRAILER FAMILY

• NUCLEAR POWER PLANTS

• CATAPULT/ARRESTING GEAR

• AC-130H, MC-130H, EC-130E, HC-130)

• AIRCRAFT, TF33-100 (E3A/B/C)

• AIRCRAFT, T56-A-7/15 (C-130B/E/H/N/P)

• AIRCRAFT, GE T-700 (UH-60A)

• AIRCRAFT, T64-GE-3/7 (H-53B/C/H, HH-53B)

• ABRAMS M1 ENGINE

• T700-GE-701C (UH-60/MH-60K/AH-64)

• T700-GE-701 (AH-64)

• T55-GA-714A (CH-47)

• T55-L-714 (CH-47/MH-47E)

• AIRCRAFT J-52

• AIRCRAFT F-402

• AIRCRAFT F-404 (F/A-18 A-D)

• AIRCRAFT TF-30

• AIRCRAFT TF-34

• AC-130H, MC-130H, EC-130E, HC-130)

• AIRCRAFT, TF33-100 (E3A/B/C)

• AIRCRAFT, T56-A-7/15 (C-130B/E/H/N/P)

• AIRCRAFT, GE T-700 (UH-60A)

• AIRCRAFT, T64-GE-3/7 (H-53B/C/H, HH-53B)

• ABRAMS M1 ENGINE

• T700-GE-701C (UH-60/MH-60K/AH-64)

• T700-GE-701 (AH-64)

• T55-GA-714A (CH-47)

• T55-L-714 (CH-47/MH-47E)

• AIRCRAFT J-52

• AIRCRAFT F-402

• AIRCRAFT F-404 (F/A-18 A-D)

• AIRCRAFT TF-30

• AIRCRAFT TF-34

• ABRAMS M-1

• FIGHTING VEHICLE SYSTEMS, BRADLEY (BFVS)

• TRUCK, HEAVY EXPANDED MOBILITY TACTICAL (HEMTT)

• TRUCK, VEHICLE SYSTEM, 1 1/4-TON (HMMWV)

• FAMILY OF MEDIUM AND LIGHT TACTICAL VEHICLES (FMTV)

• CONTAINER HANDLER, ROUGH TERRAIN

• TANK, COMBAT, FT, 120MM GUN (M1A1)

• LAV, ANTI-TANK

• ASSAULT AMPHIBIOUS VEHICLE, COMMAND (AAVC-7A1)

• M88A2 HERCULES RECOVERY VEHICLE

• TRACTOR, RT , ARTICULATED STEERING

• ABRAMS M-1

• FIGHTING VEHICLE SYSTEMS, BRADLEY (BFVS)

• TRUCK, HEAVY EXPANDED MOBILITY TACTICAL (HEMTT)

• TRUCK, VEHICLE SYSTEM, 1 1/4-TON (HMMWV)

• FAMILY OF MEDIUM AND LIGHT TACTICAL VEHICLES (FMTV)

• CONTAINER HANDLER, ROUGH TERRAIN

• TANK, COMBAT, FT, 120MM GUN (M1A1)

• LAV, ANTI-TANK

• ASSAULT AMPHIBIOUS VEHICLE, COMMAND (AAVC-7A1)

• M88A2 HERCULES RECOVERY VEHICLE

• TRACTOR, RT , ARTICULATED STEERING

• MC

• Air Force

• Army

• Navy

• MC

• Air Force

• Army

• Navy

Representative Category A

Weapon Systems


Overall Metrics for F-14: Mission Capable Rate & Flying Hour Cost

ILS Elements Level 3 Metrics Level 4 Metrics

Maintenance and Planning RFI Rate I & D Level Mean Time to Repair the ACFT O Level

Planeside SE/IMRL % Available I Level RTAT NMCM

Manpower and Personnel Maintenance & Supply Manning Percentage 0&I Levels

Maintenance Man-Hour per Operating Hour

O-Level

Supply Support Customer Wait Time Secondary Inventory Value for F-14

AVCAL Value

Navy Owned Wholesale

DLA Wholesale

NMCS AVCAL Range & Depth Supply Availability for F-14 DMS/MS $ Weighted Backorders Value of Forward (OCONUS) Inventory Procurement Cycle Time

Support Equipment Maint. Infrastructure Value (SE, TE, etc.) Support Equipment Availability

Probability of fault detection Probability of fault isolation

Training and Support % Trained Operators / Technicians

Technical Data Accuracy / Availability of Technical Data

Packaging, Handling, Storage, and Transportation

On time Delivery Transportation Cycle Time Transportation Cost Logistics Response Time - Wholesale

Design Interface MTBF for F-14 “False Alarm” Rate – A799 Component Reliability Improvement - $

Invested

F-14 Metrics supported by detailed ILS Metrics

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Discussion

Documents

Www.prtm.com Weapon System Support Metrics Executive PBL Tiger Team Meeting For further information, contact: Mike Finley, Director Ned Glattly, Principal