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www.nrshealthcare.co.uk
NRS Healthcare Presentation
Responding to the Care Act 2014
How Can the Private Sector Support You?
Who are NRS Healthcare?
Leading provider of Community Equipment Services – established in 1947
Annual equipment purchases in excess of £50m
14 Contracts serving a population of over 9 million people
5,000 catalogue lines and 1,100 suppliers
16,000 prescribers have access to our online ordering system
1.4m products delivered into peoples homes every year
57,000 maintenance visits
Ways and Means / Amazon / Age UK etc - £4.6m products sold annually
700 employees – including 10 OT’s!
Supporting the Care Act:
“Local Authorities must provide advice and information for all regardless of eligibility”
Relevant duties under the Care Act
Information, Advice and Advocacy
Integration of services
Creation of a diverse care market
Prevention
Personal Budgets
Personalisation
Understanding the market Vera (white British, age 85: stroke, recent fracture, tremor)
“[the rollator] is my lifeline. It is my Rolls Royce. This gets me out and gave me fun, it gives me confidence...it’s great..stable...marvellous, manoeuvrable...it’s the most important thing to me because it gets me out, its gets me on trains, buses and not a nuisance to people”
Understanding the market
Understanding the market
30% of the UK population are
over 50 and hold 80% of the
wealth
Currently only 9% of population in England aged
65+ receive practical help from the state
Top 5 areas of concern to
people:•Getting out &
about•Household
chores•DIY &
Gardening•Getting up and
ready for the day•Preparing and cooking food
Potential market is estimated to be worth £404m
No difference in aspirations of
older and disabled people
Current barriers to buying daily living products
Language Product design
Lack of awareness
Unsure whether an item would really make a difference
How to choose between items
Cost
Our response:
Online questionnaire
Local Demonstration
OT Home Visit
Retail options
On-lineLocal Accredited Retailers
Mail order
PharmaciesTelephone
Safe+Well™ Centres
Activity and Outcomes
Telephone assessments - 113
OT Home visits - 19
Demonstration Days - 26
Customers in Safe+Well™ Centre - 73
“very professional”
“my father needed advice on a new hoist, bed and mattress. The service gave me all the right information and details in order to make an informed choice. I did not know this service existed until I was told by social services who were apologising as the waiting time for them to call me back was 6 months”
Future for Safe+Well™
National Implementation
Safe+Well Centres in Partnership
Integrating personal budgets
Awareness raisingFalls Prevention
Major adaptations
Thank you for listening
Poster presentation number 121
