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NorthStar Recovery NorthStar Recovery Services… Services… Bringing Service and Bringing Service and Value to the Restoration Value to the Restoration Industry… Industry…

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Emergency Response Services

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Page 1: Nrs Presentation

NorthStar Recovery NorthStar Recovery Services…Services…

Bringing Service and Value to Bringing Service and Value to the Restoration Industry…the Restoration Industry…

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Safety FirstRecordable Incident Rate

At LVI/NRS all meetings and conference calls begin with a safety topic.

0

1

2

3

4

5

6

7

8

2003 2004 2005 2006 2007 2008

RIR

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Safety FirstLost Time Incident Rate

We are making steady improvements on our safety record.

0

0.2

0.4

0.6

0.8

1

1.2

1.4

2003 2004 2005 2006 2007 2008

LTIR

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Meet Your Team MembersMeet Your Team Members

John Leonard- North Star Group President

Jeff Wilson- NorthStar Recovery President

Tami Casey- NorthStar Recovery Vice President

Mary Frommling – LVI Environmental Services, Inc.

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Expect More. Pay Less.Expect More. Pay Less. LVI’s NorthStar Recovery ServicesLVI’s NorthStar Recovery Services

NorthStar Recovery Services is part of the LVI NorthStar Recovery Services is part of the LVI Services national family of companies. Services national family of companies.

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Expect More. Pay Less.Expect More. Pay Less. Expect the Nation’s Largest Expect the Nation’s Largest Specialty ContractorSpecialty Contractor

LVI Services is the largest LVI Services is the largest environmental remediation environmental remediation and facility services firm in and facility services firm in the U.S. celebrating 23 years the U.S. celebrating 23 years in 2009. in 2009.

Engineering News-Record Engineering News-Record ranked LVI as the #1 specialty ranked LVI as the #1 specialty contractor in the countrycontractor in the country for 4 for 4 consecutive years.consecutive years.

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Expect More. Pay Less.Expect More. Pay Less. History of NRSHistory of NRS

LVI entered the field of emergency responseLVI entered the field of emergency responsein 1986 at the request of our corein 1986 at the request of our coreclients due to our ability to provide: clients due to our ability to provide: National Coverage through our network of National Coverage through our network of

over 70 officesover 70 offices Consistent National ServiceConsistent National Service Consistent ValueConsistent Value Unique ability to self perform all aspects of Unique ability to self perform all aspects of

fire and water restoration, regardless of the fire and water restoration, regardless of the size of the losssize of the loss

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Organization Organization

NorthStar Recovery Services is a subsidiary NorthStar Recovery Services is a subsidiary of LVI Services Inc. of LVI Services Inc.

NRS is the highly specialized, dedicated NRS is the highly specialized, dedicated group within LVI providing expert group within LVI providing expert emergency response and recovery services emergency response and recovery services to our core clients.to our core clients.

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Expect Organization Expect Organization

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Expect Professional Expect Professional ServicesServices Water Extraction Water Extraction Structural Restoration and RemediationStructural Restoration and Remediation Content RestorationContent Restoration Structural Drying and DehumidificationStructural Drying and Dehumidification Mold Remediation Mold Remediation Environmental Remediation-Asbestos, Lead, Environmental Remediation-Asbestos, Lead,

Heavy Metals, Infection Control, Biological Heavy Metals, Infection Control, Biological and Chemical Remediationand Chemical Remediation

Structural Demolition/Debris Structural Demolition/Debris Removal/DisposalRemoval/Disposal

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NRS’s Value Proposition

Why select NRS Special services Special people

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Expect Consistent Service Expect Consistent Service

Due to our experience in planned Due to our experience in planned competitive bid situations, our competitive bid situations, our estimators are proven experts in estimators are proven experts in providing comprehensive hard bids providing comprehensive hard bids with value engineering.with value engineering.

We work with clients to extract We work with clients to extract maximum value from existing maximum value from existing insurance coverage and minimize insurance coverage and minimize downtime.downtime.

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Expect Experienced Expect Experienced ManagersManagers With over 200 project managers and a vast With over 200 project managers and a vast

supervisory staff, our bench strength supervisory staff, our bench strength surpasses other firms in the industrysurpasses other firms in the industry

Current work force includes 4,000 cross-Current work force includes 4,000 cross-trained workers deployed throughout the U.S. trained workers deployed throughout the U.S. with a contingency of 5,000 additional with a contingency of 5,000 additional workers if neededworkers if needed

Key managers average more than Key managers average more than 24 years relevant industry 24 years relevant industry experienceexperience

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Expect More Experience Expect More Experience

More than 350 years of combined industry experience among management team

National and local with more that 70 offices in all states serving our partners with a mobile, cross-trained and pre-screened work force.

Self-performing contractor that offers outstanding quality assurance with certified/licensed staff, tenured project managers, better control of schedule and cost efficiencies, and a strong commitment to safety

Largest arsenal of heavy equipment in the industry, with state-of-the-art-dehumidification technology dedicated to response needs.

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Expect National ResourcesExpect National Resources

More than 70 strategic locations in all major metropolitan markets serving the continental U.S. and Hawaii

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Expect Financial StrengthExpect Financial Strength

Combined income exceeding $700 million Combined income exceeding $700 million affording LVI/NRS unparallel buying power affording LVI/NRS unparallel buying power and resources to perform projects of any and resources to perform projects of any size.size.

Financial strength and reputation as an Financial strength and reputation as an industry leader affords strategic alliances industry leader affords strategic alliances with equipment, material and power vendors with equipment, material and power vendors resulting in preferential treatment for both resulting in preferential treatment for both response as well as preferred pricing. response as well as preferred pricing.

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Expect Unparalleled Expect Unparalleled CoveragesCoverages Industry-leading bonding capacity of $200 Industry-leading bonding capacity of $200

million-plusmillion-plus Insurance coverage in excess of $20 million Insurance coverage in excess of $20 million

in general liabilityin general liability Pollution liability coverage.Pollution liability coverage. An “occurrence form” rather than a “claims

made” response basis. LVI’s policy responds to a claim even if made after the policy period expires just like your automobile policy.

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Expect Innovative Expect Innovative TechnologyTechnology Mobile command centers equipped with Mobile command centers equipped with

satellites for computer and phone uplinks Real-satellites for computer and phone uplinks Real-time, computer-monitored performance of labor time, computer-monitored performance of labor and usage of equipment and materialsand usage of equipment and materials

Perpetual inventory management provides Perpetual inventory management provides clients with detailed record of inventory and clients with detailed record of inventory and material usagematerial usage

Mobile biometric time clocksMobile biometric time clocks– Scan workers’ biometric imprintsScan workers’ biometric imprints– Accurately record hours worked Accurately record hours worked

and eliminate buddy punchesand eliminate buddy punches– Track rate of pay, job code and Track rate of pay, job code and

labor classificationlabor classification

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NRS’s Best Practices

Unparalleled insurance & bonding Financial strength Innovation & modern technology Planning, planning, planning

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Expect Value from Expect Value from ExpertsExperts

LVI’s NorthStar Recovery Services (NRS) is LVI’s NorthStar Recovery Services (NRS) is the only highly specialized emergency the only highly specialized emergency response company with dedicated divisions response company with dedicated divisions staffed with recognized experts in their fields staffed with recognized experts in their fields of fire and water recovery, environmental of fire and water recovery, environmental clean-up and demolition services. clean-up and demolition services.

This unparalleled strength and depth makes This unparalleled strength and depth makes LVI’s NRS the nation’s largest, full service, LVI’s NRS the nation’s largest, full service, commercial restoration and environmental commercial restoration and environmental remediation company.remediation company.

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Expect Coordinated Expect Coordinated EfficiencyEfficiency

Dedicated Division Emergency Response

Experts

Dedicated Division

Environmental Experts

Dedicated Division Demolition Experts

All aspects of the loss handled by experts in their respective field

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Fire, flood, hurricanes, earthquakes, explosions

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NorthStar:NorthStar:Large Loss ExpertsLarge Loss Experts Experienced in National Client management Experienced in National Client management

of customized Emergency Response of customized Emergency Response programs that minimize damage and programs that minimize damage and disruption following all types of disastersdisruption following all types of disasters

Restoration Smoke DamageRestoration Smoke Damage Content RestorationContent Restoration Structural Drying and DehumidificationStructural Drying and Dehumidification Complete understanding of the claims Complete understanding of the claims

processprocess– ReportingReporting– Auditing Auditing – Relationships with the Carrier, Independent Relationships with the Carrier, Independent

Adjuster, Construction Engineering/Project Adjuster, Construction Engineering/Project Management and Auditing FirmManagement and Auditing Firm

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Expect More. Pay Less.Expect More. Pay Less. Expect Value from Expect Value from ExperienceExperience Tropical Storm AllisonTropical Storm Allison Post 9/11 Verizon BuildingPost 9/11 Verizon Building Post 9/11 PentagonPost 9/11 Pentagon Super Typhoon Pongsona: Hotel/Resort , Guam 2002Super Typhoon Pongsona: Hotel/Resort , Guam 2002 $74.6 million in emergency response in 2004 $74.6 million in emergency response in 2004

hurricane seasonhurricane season $147.6 million in emergency response in 2005, $147.6 million in emergency response in 2005,

including Hurricanes Katrina and Ritaincluding Hurricanes Katrina and Rita Superdome: New OrleansSuperdome: New Orleans Harrah’s Grand Casino’s Gulf Breeze Tower: Gulfport Harrah’s Grand Casino’s Gulf Breeze Tower: Gulfport

Miss.Miss. 130 Liberty Street, Deutschebank130 Liberty Street, Deutschebank Race Track Fire: North Dighton, MARace Track Fire: North Dighton, MA Major Theme Park Fire: Burbank, CAMajor Theme Park Fire: Burbank, CA

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LVI Services is the LVI Services is the Largest Specialty Largest Specialty Contractor in the U.S.Contractor in the U.S.

Environmental Experts boasting 23 Environmental Experts boasting 23 years of regulatory compliance years of regulatory compliance – Asbestos, Lead, Heavy Metals, MoldAsbestos, Lead, Heavy Metals, Mold– Relationships with End User, Environmental Relationships with End User, Environmental

Consultants, and Regulatory AgenciesConsultants, and Regulatory Agencies Demolition ExpertsDemolition Experts

– Structural DemolitionStructural Demolition– Soft DemolitionSoft Demolition– Debris Removal/DisposalDebris Removal/Disposal

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Mold and Environmental Mold and Environmental RemediationRemediation

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Demolition and Debris Demolition and Debris RemovalRemoval

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Expect Planning: First AlertExpect Planning: First Alert

Priority Loss NotificationPriority Loss Notification

Priority ResponsePriority Response– Assures Assets Are Dedicated During Assures Assets Are Dedicated During

Regional Events to Meet Critical NeedsRegional Events to Meet Critical Needs

Prepares the Interested Parties and Sets Prepares the Interested Parties and Sets Proper Response ExpectationsProper Response Expectations

Manages Cost for SIR/Deductible Programs Manages Cost for SIR/Deductible Programs Consistent With Covered ClaimsConsistent With Covered Claims

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Comprehensive pre-Loss programs that successfully minimize damage and disruption.

Expect Planning: Pre-Loss Expect Planning: Pre-Loss Customized ProgramsCustomized Programs

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Pre-Loss PreparationPre-Loss PreparationTABLE OF CONTENTS

• Site Locations and Contact Information

• Reporting Procedures• Detailed Floor Plans• Power Requirements • Priority Areas• Special Technology &

Equipment Required• Pre-qualified Contractors-

Electrician, Consultant• Hazardous Materials

Program • Asbestos and Lead

Surveys• Disclosure Forms for

Hazardous - Chemical Materials

• Chemical Neutralizers• Disposal Sites• Billing Procedures• Annual Review Form

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Expect the UnexpectedExpect the Unexpected

Various tools utilized to monitor disasters of all kind across the country

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Expect CustomizedExpect CustomizedAccount ManagementAccount Management

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Expect Pricing OptionsExpect Pricing Options

Time and MaterialsTime and Materials– ““Not To Exceed” OptionsNot To Exceed” Options

Fixed Contract PricingFixed Contract Pricing– Qualified Scope of WorkQualified Scope of Work

Pre-Approved Schedule of RatesPre-Approved Schedule of Rates– Negotiation In Advance Based on Volume and Negotiation In Advance Based on Volume and

TermsTerms

Preferred Rates for Large Volume CustomersPreferred Rates for Large Volume Customers

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NSR Executive SummaryNSR Executive Summary

– National coverage – International capabilityNational coverage – International capability– Cost-effective and schedule-effective labor and Cost-effective and schedule-effective labor and

equipmentequipment– Experienced industry experts in the fieldExperienced industry experts in the field– Experienced and accomplished in national client Experienced and accomplished in national client

management of customized emergency response management of customized emergency response programs that minimize damage and disruption programs that minimize damage and disruption following all types of disastersfollowing all types of disasters

– Complete understanding of the claims processComplete understanding of the claims process– Flexibility to address changing needs and Flexibility to address changing needs and

circumstancescircumstances– Financial strength to support projects large and Financial strength to support projects large and

smallsmall

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Scenario One-Water Scenario One-Water InfiltrationInfiltration

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Scenario One-Water Scenario One-Water InfiltrationInfiltration

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Scenario Two-Smoke Scenario Two-Smoke DamageDamage

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Scenario Two-Smoke Scenario Two-Smoke DamageDamage

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Thank you for your time and Thank you for your time and consideration.consideration.

Working with LVI/NRSWorking with LVI/NRS

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Expect CommunicationExpect Communication

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Expect Selective PartnersExpect Selective Partners Risk ManagersRisk Managers Facility ManagersFacility Managers Captives/Self InsuredCaptives/Self Insured DomesticDomestic Multi-NationalMulti-National

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Expect Coordination with Expect Coordination with Carrier’s, Independent Carrier’s, Independent Adjusters & BrokersAdjusters & Brokers

– AIGAIG– Allied World AssuranceAllied World Assurance– AllianzAllianz– Factory MutualFactory Mutual– Zurich Zurich – McLarens Young InternationalMcLarens Young International– Vericlaim/VRS UniverseVericlaim/VRS Universe– York ClaimsYork Claims– AONAON– AJ GallagherAJ Gallagher