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Choices in Disaster RecoveryChoices in Disaster Recovery

Dan LawyerProduct ManagerNovell, Inc.dlawyer@novell.comRobert SpearmanVice President of Market DevelopmentNovell, Inc.bspearman@novell.com

Michael CoumatosAssociate PartnerWhitney, Bradley & Brown, Inc.mcoumatos@wbbinc.comBonnie GoinsSenior Information Security AdvisorGoliath Networksbonnie.goins@goliath.com

Vision…one NetA world where networks of all types—corporate and public, intranets, extranets, and the Internet—work together as one Net and securely connect employees, customers, suppliers, and partners across organizational boundaries

MissionTo solve complex business and technical challenges with Net business solutions that enable people, processes, and systems to work together and our customers to profit from the opportunities of a networked world

Are You Ready for This?

Business Continuity

• Facilities• People• Connectivity• Information technology• Supply chain

The Problem

Level of Executive concern for disaster recovery and business continuity

IT budget allocation

The Solution

CostCost

Business continuityBusiness continuity

Year 1Year 2

Year 3

0 25% 50% 75%

Disaster Recovery and Business Continuity Solutions

•Risk assessment and plan development•Preventing a crisis with strong security•Restore communications with employees,

customers, and partners•Data recovery and access restoration

•Recovery of IT expertise and skills•Recovery of work space

Risk Assessment and Plan Development

• Leverage Novell’s partnerships with leading business continuity and disaster recovery firms

• Ensure you have a comprehensive plan in place

• Utilize your existing Novell infrastructure for better overall ROI

Planning to Be Prepared

• 40% of enterprises that experience a disaster will go out of business in five years

• Only 15% of enterprises have a full-fledged business continuity plan that goes beyond core technology and infrastructure

(Source: Gartner)

When Crisis Strikes

• Are you ready? Leader’s role in decision making A decision-making format

• Are your people ready? Trained crisis action team Plans tested—processes implemented

• Is your organization ready? Command center functionality Coordination with external resources

The Value of Whitney, Bradley and Brown

• Provide processes, tools, and response assessments to enable you and your organization to make better decisions…faster

Lead through a crisis or contingency Assess and mitigate risk to reduce liability Manage consequences of action Adapt to rapidly changing environments Align the organization to meet the challenge Protect your people and resources Recognize and exploit opportunities

Contingency Planning: Wargaming

• A safe laboratory to test consequences of contingency and crisis decision-making

Wargaming Offering

• Test the assumptions, test the plan…mitigate the risk

MOVE 1MOVE 1

Roadmap to

preparedness

Roadmap to

preparedness

MOVE 3MOVE 3

MOVE 2MOVE 2Contingency assessment

phase

Contingency assessment

phase

Analysisof risksphase

Analysisof risksphase

Implicationsand options

phase

Implicationsand options

phase

• Assess the movesAssess the moves• Analyze resultsAnalyze results• Reveal issues and insightsReveal issues and insights• Evaluate spectrum of considerationsEvaluate spectrum of considerations• Create range of solutionsCreate range of solutions

• Assess the movesAssess the moves• Analyze resultsAnalyze results• Reveal issues and insightsReveal issues and insights• Evaluate spectrum of considerationsEvaluate spectrum of considerations• Create range of solutionsCreate range of solutions

Crisis Response: DynamicDecisions

• Make better decisions…faster Increase your speed of command Contain crisis situations Mitigate risk Minimize vulnerability Improve corporate resilience

From Reaction to Proaction

• Leadership seminar Rapid response planning process

• Practical exercise Virtual crisis scenario

Prevent A Crisis with Strong Security

• Plan ahead to prevent attacks• Establish a robust, integrated security

infrastructure that is cost-effective to manage and easy to use

Novell Secure Access Advantages

• Reduce security risk to a minimum • Reduce time and costs

Password management Web infrastructure management Web application development

• Deliver dramatic ROI to day-to-day operations

• Centrally manage all security points• Control application security costs

Novell Secure Access Suite

• SecureLogin 3.0

• Novell iChain® 2.0

• Novell BorderManager® 3.6

• Novell Modular Authentication Services™ (NMAS™)

• Novell Account Management and Novell eDirectory™ Authentication Services

The Value of Goliath Networks (IIS)

• Provide appropriate and targeted assessments cross-industry

Services transition into disaster plan development

• Assessments are based on industry best practices• Assessments and subsequent plans are tailored

to the client and the industry Regulatory environment Quantitative vs. qualitative components Results can be applied to other aspects of the business,

such as security

The Value of Goliath Networks (IIS)

• Talented and certified engineers to conduct remediation activities, based upon findings (technical and business-oriented fixes)

Policy, planning, and technical aspects

• Executive-level consulting to assist with strategy and program development

• Strong vertical experience Healthcare, financials, foreign and domestic government,

education, manufacturing, products

Case Study: Reducing Security Risks

• Goliath resources conduct appropriate BCDR/risk assessment (results used for security component)

• Discussion of results with project sponsors• Recommendations for solutions to correct

any issues/vulnerabilities and promote secure technology

• Case study: Consolidated Partners Bank

Case Study: Reducing Security Risks

Case Study: Reducing Security Risks

• How does this solution facilitate business objectives?

Provides robust and highly secure two-factor authentication, targeted through role-based identification

Partitioning and replication of eDirectory provides redundancy• If distributed geographically, significantly lowers

chances of an all-or-nothing outage

• In a disaster, can your employees quickly communicate with…

Each other? Customers? Business partners?

Restore Communications

GroupWise® 6:Secure, Dynamic Communication

• Flexible access to e-mail communication Across the network Any Internet-connected device, wired or wireless

• Workflow capabilities to continue business processes• “Chunking” data and clustering capabilities for

redundancy• Caching mode to work offline• ROI and accelerated corporate productivity

The only bundled wireless solution in the industry Decrease server requests by up to 90% Decrease server overhead by more than 50% Reduced overall networking costs

Establish a Communication Command Center

• eGuide 2.0 Access latest contact and organizational data from

backed-up network and HR directories Conduct browser-based searches for employee

information across LDAP-enabled directories Improve daily productivity

• Novell Portal Services 1.5 Portal capabilities allow a virtual command center that

can be accessed from any device Communicate customized updates and instructions via

the web Personalize portal content and services to each user Lower cost of ownership for portal infrastructure

Case Study: Restoring Critical Communications

Case Study: Restoring Critical Communications (cont.)

• How does this solution facilitate business objectives?

Less than one hour downtime per year when these services are used in conjunction

Support for secure protocols (SSL, S/MIME) Clustering promotes redundancy across the

server cluster in event of an outage

Recover Data and Restore Access

• Automatically back up or mirror local and network mission-critical data and user identities with integrated services to immediately restore access to that data via VPN or even the web

• Novell NetWare® 6 Supports all leading backup solutions Offers automated and cost-effective options for backing

up data locally, remotely, and in real-time

Allows instant access to data files, even if network connection becomes unavailable

Offers remote management benefits

Levels of Data Recovery

Tape backup

Tape backup offsite

Mirror

Mirror failover

Cost/data importance

Fu

ncti

on

Backup Matrix

NetWare 6 Data Redundancy

• Novell Cluster Services™• Free cluster software for up to two systems

in NetWare 6• Up to 32 NetWare servers in a cluster• Mirror data within a geographically distributed

cluster for redundancy• Eliminate single point of failure

• Transparent failover—uninterrupted access• FAN-OUT FAILOVER™ for load balancing on failover

Cluster enable any applications running on NetWare

one Net

Data center•High availability, reduce

management costs and consolidate resources

Users•Back up valuable local files

and enhance productivity•Create, share,

find, store,organize

Internet office•Reduce storage, connectivity and

management costs

Three Areas of Storage to Protect

SAN Architecture for Redundancy(Data Center)

Windows, Mac, UNIX, and Novell clients

Disasterrecovery

site

Corporatedata

center

Mobile access

• Novell solutions: NetWare, Cluster Services, Native File Access, Novell Storage Services™ (NSS) File System, iFolder™

• Partner hardware/software• Professional services

• Disaster recovery

• High availability• 24 X 7 backup• Scalability• Native access• Simplified

management

How Does Novell Compare?

Excellent Poor

Application failover/recoveryShared storage/data failoverCascading failoverFile-level client reconnectGrey data preservationAutomatic failbackResource prioritization schemeCluster volume managerManage multiple clusters centrallySplit brain detectionGeographically separate serversVolume repair and remount timeDynamic node additionAvailabilityScalability

Overall

Novell Microsoft Veritas

Based on IDC Clustering Report and Novell Research

Reducing TCO

• Two-server cluster included with NetWare 6• $4,995 for additional cluster servers• NetWare 6 user access licenses also provide

access to clusters No need for special cluster user access licenses

Integrated Services for Recovery and Access

Novell iFolder™“We needed a central point of storage for local files, something other than a normal ‘Home Directory’ that would be available should another disaster occur. We needed something that would ‘back up’ the user's local data automatically because they will never do it themselves. iFolder to the rescue! We have our pilot group syncing their files to a server off-site automatically. It takes no time at all seeing that iFolder only writes the delta rather than

the whole darn file like some ‘other’ similar products.” Steven Beyer, Consultant PC/LAN Support Securities Industry Automation Corporation

Integrated Services for Recovery and Access (cont.)

• ZENworks® for Servers 3

• Novell NetDevice NAS

• Novell DirXML™

Case Study: Data Recovery and Access

Case Study: Data Recovery and Access

• How does this solution facilitate business objectives?

Distributes local data (assets) to ensure availability in the event of a disaster

Configurations can be managed more effectively; also, content can be pushed (i.e., virus updates)

Automates and pushes security policies, such as termination results

Recover Productive Work Space

• Quickly provide new, temporary, or alternate work environments

• Automated, self-service configuration and delivery of applications and content

Delivered across desktops, the web, or mobile device

Based on each employee’s identity

Providing a Unified Work Environment

• Leverage the day-to-day benefits of ZENworks Synergy™—the only solution that can deliver…

All three kinds of applications: web, thin-client, and 32-bit

Manage across your network operating systems, including Windows NT/2000 and NetWare

Case Study: Recovering Work Space

Case Study: Recovering Work Space

• How does this solution facilitate business objectives?

Appropriate content pushed server to server and then desktop to desktop (rapid deployment)

Mobilizes workforce in the event workspace is destroyed

In the event of disaster, home computers can receive pushed content

Recover IT Expertise and Skills

• The Novell support community is a ready workforce

Premium Professional Support

• Novell Premium 600/700 support Instant expertise in a disaster situation 24x7 access to support experts via phone,

web, or e-mail Unlimited incidents Priority response

• More than 343,000 certified professionals worldwide

Quickly access skill sets lost or unavailable in a disaster Readily locate Novell’s thousands of channel partners

Case Study: IT Skills and Staff When You Need Them

• Direct, single point of contact for deployment

• Pooled resource catalog for appropriate skill set

• Global organization with mobile workforce• Virtual consulting assistance is available• Technical delivery automation capabilities

Get Ready