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www.hightperformance.com© 2011 Hight Performance Group,
Inc. 1
Best Practices for Recruiting and
Onboarding Volunteers
Presented by Cathi Hight
www.hightperformance.com
© 2011 Hight Performance Group, Inc. 2
Overview of Session
In this session, you’ll learn how to: – Identify volunteer characteristics and
profile your best volunteers– Provide an invitation for members to
serve – Explore what motivates people to
volunteer– Discover how to onboard volunteers
successfully
www.hightperformance.com
© 2011 Hight Performance Group, Inc. 3
How Do You Recognize Great Volunteer Candidates? Identify the traits or characteristics
of your best volunteers Create a profile
Self-initiator
Flexible
Responsible
FunEasy-to-work with
Team Player
Engaged
Follows-throughPositive
www.hightperformance.com
© 2011 Hight Performance Group, Inc. 4
Examples of Volunteer Profiles Characteristics of a
volunteer leader:– Experience leading
groups or teams– Good interpersonal and
communication skills– Enrolls others in the
vision and goals– Coaches and mentors
to bring out the best in others
– Respected among peers
– Organized and disciplined
Characteristics of a volunteer team member:– Enjoys working with others– Easy-to-get along with– Flexible with change, new
roles or responsibilities– Positive attitude– Sense of humor– Follows through on
commitments– Wants to achieve results– Honors team decisions
www.hightperformance.com
© 2011 Hight Performance Group, Inc. 5
How Do You Recognize Great Volunteer Candidates?
www.hightperformance.com
© 2011 Hight Performance Group, Inc. 6
How Do You Recognize Great Volunteer Candidates? Look and see who’s actively involved
or engaged in the Chamber Consider those who are new and
seeking opportunities forintegration
Ask your best volunteers if they know others just like them (“Birds of a feather flock together.”)
www.hightperformance.com
© 2011 Hight Performance Group, Inc. 7
What Motivates Members to Volunteer?
Achievement Affiliation Power
www.hightperformance.com
© 2011 Hight Performance Group, Inc. 8
Achievement-Oriented Volunteers
Motivational Needs:– Sense of
accomplishment – Being unique and
highly skilled – Ability to use talents – Challenges to overcome – Meet professional and
personal objectives – Setting goals and
planning how to achieve them
– Interesting, exciting work
– Learning new skills – Being the best
How to Meet Needs:– Recognize specific
accomplishments – Provide “Best” or
“Most” awards– Plaques, trophies,
certificates for individual contributions
– Letter of commendation
– Handwritten notes of appreciation
– Invitation or sponsorship of special training
– Special assignments and task forces
www.hightperformance.com
© 2011 Hight Performance Group, Inc. 9
Affiliation-Oriented Volunteers Motivational Needs:
– Sense of belonging– Being with others who
have common goals, values and interests
– Ability to meet and connect with others
– Exchange of dialog– Contribute to a higher
purpose, worthy cause– Give back to the team
or community– Help others– Friendship, support of
others
How to Meet Needs:– Recognition in presence
of team, friends, family– Team photo of members– Award voted on by peers– Plaques, trophies,
certificates for team accomplishments
– Card signed by teammates
– Logo clothing (e.g., t-shirts, caps), badge, team ID
– Celebrations, recognition lunches, dinners and parties
www.hightperformance.com
© 2011 Hight Performance Group, Inc. 10
Power-Oriented Volunteers Motivational Needs:
– Sense of effectiveness– Control of self and the
environment– Authority or important
position– Ability to influence
others– Promotion or award– Ability to lead others– Competition, winning– Access to those in
higher positions– Recognized by other
leaders
How to Meet Needs:– Authority, leadership role– Promotion of role– Introduction to other
leaders– Award voted on,
presented by leader-peers or mentors
– Acknowledgment in front of a large group of members
– Letter from the President or Chairman-of-the-Board
– Public and community recognition for accomplishments
www.hightperformance.com
© 2011 Hight Performance Group, Inc. 11
What Motivates Them?
Individual Exercise– Think of three great volunteers (e.g., Chair,
Incoming-Chair, Council Chair)– Identify what motivates each of them– How could you meet their motivational
needs better?
www.hightperformance.com
© 2011 Hight Performance Group, Inc. 12
How Do You Know What Motivates Candidates and Existing Volunteers? The best way is to ask questions:
– What do you like best about volunteering?
– If you could have any opportunity to volunteer in the community, what would you choose to do and why?
– Which volunteering opportunity is the most memorable for you?
– Why do you volunteer for us?
www.hightperformance.com
© 2011 Hight Performance Group, Inc. 13
Provide an Invitation to the Party!
Approach volunteer candidates Invite them to an volunteer
orientation or meeting Explore their interests, motivation
for volunteering and their constraints
Other ideas?
Characteristics of Successful Volunteer Leaders Experience in leading groups or teams Good interpersonal and communication skills Enrolls others in the vision and goals Coaches and mentors to bring out the best in
others Respected among their peers Organized and disciplined (they plan, follow
through and things don’t fall through the cracks)
www.hightperformance.com
© 2011 Hight Performance Group, Inc. 14
www.hightperformance.com
© 2011 Hight Performance Group, Inc. 15
How to Onboard Volunteers Successfully Provide an
orientation to the team (council, committee, board)
Give an understanding of the big picture and goals
Define roles and responsibilities
Ensure structure is in place
Provide training, best practices
Be accessible for support
Model respect Reward and
recognize appropriately
Evaluate and provide feedback regularly
www.hightperformance.com
© 2011 Hight Performance Group, Inc. 16
Lessons Learned
Small Group Exercise (10 min):– Share your best secret for recruiting,
onboarding or retaining volunteers– Be prepared to share ideas you like
with the larger group
www.hightperformance.com
© 2011 Hight Performance Group, Inc. 17
Summary Recruit great leaders who can build
teams and retain the best volunteers Recognize great volunteer candidates—
they are all around the Chamber Understand what motivates volunteers
and how to best meet their needs Provide an invitation to serve and
realize that serving is a two-way street Recognize that you play an important
role in helping volunteers be successful