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HYGIENE PRODUCTS SUPPLY AGREEMENT between SOUTH AFRICAN AIRWAYS SOC LIMITED Registration Number 1997/022444/30 a state owned company with limited liability incorporated according to the company laws of the Republic of South Africa (hereinafter referred to as “SAA”) and [INSERT] Registration Number (hereinafter referred to as “the Supplier”)

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Page 1: Web view” means South African Airways SOC Limited (Registration Number 1997/022444/30) a state owned company duly incorporated in accordance with the laws of the South Africa, with

HYGIENE PRODUCTS SUPPLY AGREEMENT

between

SOUTH AFRICAN AIRWAYS SOC LIMITED

Registration Number 1997/022444/30

a state owned company with limited liability incorporated according to the company laws of

the Republic of South Africa (hereinafter referred to as “SAA”)

and

[INSERT]

Registration Number

(hereinafter referred to as “the Supplier”)

Page 2: Web view” means South African Airways SOC Limited (Registration Number 1997/022444/30) a state owned company duly incorporated in accordance with the laws of the South Africa, with

CONTENTS1 DEFINITION AND INTERPRETATION..................................................................4

2 RECORDAL............................................................................................................8

3 APPOINTMENT OF THE SUPPLIER.....................................................................8

4 DURATION.............................................................................................................8

5 HYGIENE PRODUCTS, FEES AND OTHER COSTS...........................................9

6 WARRANTIES, REPRESENTATIONS AND OBLIGATIONS OF THE SUPPLIER

..............................................................................................................................10

7 WARRANTIES, REPRESENTATIONS AND OBLIGATIONS OF SAA................11

8 CONFIDENTIALITY AND INTELLECTUAL PROPERTY.....................................12

9 BREACH...............................................................................................................14

10 TERMINATION.....................................................................................................14

11 LIABILITY AND INDEMNITY................................................................................15

12 DOMICILIUM CITANDI ET EXECUTANDI...........................................................16

13 DETERMINATION OF DISPUTES.......................................................................17

14 INSURANCE........................................................................................................19

15 RECORDS............................................................................................................20

16 ASSIGNABILITY AND SUBCONTRACT..............................................................21

17 NO BUSINESS RELATIONSHIP, AGENCY OR PARTNERSHIP.......................21

18 FORCE MAJEURE...............................................................................................21

19 GOVERNING LAW...............................................................................................22

20 GENERAL............................................................................................................22

ANNEXURE A - THE HYGIENE PRODUCTS AND FEES.....................................................26

ANNEXURE B – SERVICE LEVEL AGREEMENT.................................................................29

ANNEXURE C ....................................................................................................................30

ANNEXURE C – PREMISES – ATTACHMENT 1..................................................................31

ANNEXURE C – ACCESS PERMITS.....................................................................................32

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1 DEFINITION AND INTERPRETATION

1.1 In this Agreement, unless the context indicates otherwise, the following terms will

be defined as set out below:

1.1.1 “Agreement” means this Hygiene Product Supply Agreement and all

annexures attached thereto;

1.1.2 “Business Day” means any day other than a Saturday, Sunday or

public holiday as gazetted by the government of South Africa from time

to time;

1.1.3 “Hygiene Products” means the Products to be supplied by [INSERT] to

SAA in accordance with the provisions of this Agreement, all as more

fully described in Annexure A hereto (the Hygiene Products);

1.1.4 “Commencement Date” means [INSERT], notwithstanding the

Signature Date;

1.1.5 “Confidential Information” means any information or data which by its

nature or content is identifiable as confidential and/or proprietary of

SAA;

1.1.6 “Intellectual Property” means either Party’s intellectual and industrial

property throughout the world including in connection with any

confidential information, copyright (including future copyright),

inventions (including patents), trademarks and service marks whether or

not registered or capable of registration and includes any rights to apply

for the registration and renewal or extension of such rights;

1.1.7 “Parties” means SAA and the Supplier and “Party” shall mean either of

them;

1.1.8 “RFB” means the Request for Bid document no [INSERT], being an

invitation to tender advertised on [INSERT], the terms thereof being

incorporated by reference into this Agreement;

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1.1.9 “SAA” means South African Airways SOC Limited (Registration Number

1997/022444/30) a state owned company duly incorporated in

accordance with the laws of the South Africa, with its principal place of

business situated at Airways Park, Jones Road, OR Tambo

International Airport, Kempton Park, South Africa;

1.1.10 “Supplier ” means [INSERT] duly incorporated in accordance with the

laws of the South Africa,

1.1.11 “Signature Date” means the date of signature of this Agreement by the

Party last signing;

1.1.12 “SLS” means Service Level Specification; and

1.1.13 “South Africa” means the Republic of South Africa.

1.2 In this Agreement -

1.2.1 clause headings and the heading of the Agreement are for convenience

only and are not to be used in its interpretation;

1.2.2 an expression which denotes -

1.2.2.1 any one gender includes the other gender;

1.2.2.2 a natural person includes a juristic person and vice versa;

1.2.2.3 the singular includes the plural and vice versa;

1.2.2.4 a Party includes a reference to that Party’s successors-in-

title and assigns allowed at law; and

1.2.2.5 a reference to a consecutive series of two or more clauses is

deemed to be inclusive of both the first and last mentioned

clauses.

1.3 Any reference in this Agreement to –

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1.3.1 "business hours" shall be construed as being the hours between

08h00 and 17h00 on any Business Day except where indicated or

required to the contrary within the Agreement or by the Hygiene

Products. Any reference to time shall be based upon South African

standard time;

1.3.2 "laws" means all constitutions, statutes, regulations, by-laws, codes,

ordinances, decrees, rules, judicial, arbitral, administrative, ministerial,

departmental or regulatory judgements, orders, decisions, rulings, or

awards, policies, voluntary restraints, guidelines, directives, compliance

notices, abatement notices, agreements with, requirements of, or

instructions by any Governmental Body, and the common law, and “law”

shall have a similar meaning, and

1.3.3 "person" means any person, company, close corporation, trust,

partnership or other entity whether or not having separate legal

personality.

1.4 The words "include" and "including" mean "include without limitation" and

"including without limitation". The use of the words "include" and "including"

followed by a specific example or examples shall not be construed as limiting the

meaning of the general wording preceding it.

1.5 Any substantive provision, conferring rights or imposing obligations on a Party

and appearing in any of the definitions in this clause 1 or elsewhere in this

Agreement, shall be given effect to as if it were a substantive provision in the

body of the Agreement.

1.6 Words and expressions defined in any clause shall, unless the application of any

such word or expression is specifically limited to that clause, bear the meaning

assigned to such word or expression throughout this Agreement.

1.7 Unless otherwise provided, defined terms appearing in this Agreement in title

case shall be given their meaning as defined, while the same terms appearing in

lower case shall be interpreted in accordance with their plain English meaning.

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1.8 A reference to any statutory enactment shall be construed as a reference to that

enactment as at the Signature Date and as amended or substituted from time to

time.

1.9 Unless specifically otherwise provided, any number of days prescribed shall be

determined by excluding the first and including the last day or, where the last day

falls on a day that is not a Business Day, the next succeeding Business Day.

1.10 If the due date for performance of any obligation in terms of this Agreement is a

day which is not a Business Day then (unless otherwise stipulated) the due date

for performance of the relevant obligation shall be the immediately preceding

Business Day.

1.11 Where figures are referred to in numerals and in words, and there is any conflict

between the two, the words shall prevail, unless the context indicates a contrary

intention.

1.12 The rule of construction that this Agreement shall be interpreted against the

Party responsible for the drafting of this Agreement, shall not apply.

1.13 No provision of this Agreement shall (unless otherwise stipulated) constitute a

stipulation for the benefit of any person (stipulatio alteri) who is not a Party to this

Agreement.

1.14 The use of any expression in this Agreement covering a process available under

South African law, such as winding-up, shall, if either of the Parties to this

Agreement is subject to the law of any other jurisdiction, be construed as

including any equivalent or analogous proceedings under the law of such other

jurisdiction.

1.15 Any reference in this Agreement to "this Agreement" or any other agreement or

document shall be construed as a reference to this Agreement or, as the case

may be, such other agreement or document, as amended, varied, novated or

supplemented from time to time.

1.16 In this Agreement the words "clause" or "clauses" and "annexure" or

"annexures" refer to clauses of and annexures to this Agreement.

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2 RECORDAL

2.1 SAA issued the RFB in terms of which SAA sought to appoint a suitably qualified

Supplier to supply the Hygiene Products to SAA.

2.2 The Supplier reiterated in its response to the RFB that it has the requisite

capacity and expertise to supply such Hygiene Products to SAA.

2.3 The Parties wish to enter into an agreement setting out the basis upon which the

Supplier will supply the Hygiene Products to SAA.

2.4 The Parties specifically agree that the terms of the RFB and the Supplier’s

response to the RFB are incorporated into this Agreement by reference. In the

event of a conflict between the provisions of this Agreement, the RFB and the

Supplier’s response to the RFB, this Agreement shall prevail.

3 APPOINTMENT OF THE SUPPLIER

3.1 SAA hereby wishes to appoint the Supplier to supply the Hygiene Products to

SAA in accordance with the terms and conditions of this Agreement and the

Supplier hereby accepts such appointment on the terms and conditions set out in

this Agreement and in its response to the RFB.

3.2 The appointment in clause 3.1 is non-exclusive and, SAA shall be entitled, in

SAA’s sole and absolute discretion and without reference to the Supplier, to

accept the supply of the Hygiene Products or Hygiene Products similar to the

Hygiene Products from any third parties whomsoever as SAA may determine.

Where such appointment is required due to the Supplier not performing in terms

of the provisions of this Agreement or materially deviates from its RFB response

without the consent of SAA, such appointment shall be without prejudice to any

other rights, remedies or recourse SAA may have whether in terms of this

Agreement or at law.

4 DURATION

4.1 This Agreement will commence on the Commencement Date and subject to such

provisions providing for its termination in certain circumstances continue for a

period of 3 (three) years.

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4.2 Notwithstanding anything to the contrary SAA may terminate this Agreement for

any reason, and without recourse or penalty at any time with 90 (ninety) days

prior written notice.

5 HYGIENE PRODUCTS, FEES AND OTHER COSTS

5.1 The Supplier hereby agrees to supply the Hygiene Products to SAA as required

in terms of this Agreement and further detailed in Annexure A in exchange for

remuneration in accordance with the negotiated costs (“the Product Fee”) as

detailed in Annexure A (Pricing Schedule). The Parties acknowledge to each

other, that the total Service Fee payable by SAA shall not exceed the amount

detailed in Annexure A. Any amount exceeding the total amount contemplated

therein must be agreed in writing by SAA and approved by SAA’s approving

authority. It is recorded that all additional costs which exceed the Product Fee or

agreed limits shall be for the account of the Supplier, unless such have been pre-

approved by SAA in writing.

5.2 If any circumstance arises after conclusion of this Agreement which necessitates

the supply of additional Hygiene Products, the Parties may agree to the supply of

such additional Hygiene Products at an additional fee to be agreed on by both

Parties in writing, subject to the proper internal authorisation of such additional

Hygiene Products.

5.3 The Supplier shall submit to SAA, within 7 (seven) days of the expiry of each

month during the currency of this Agreement, and shall include a statement and

tax invoice reflecting the amount(s) owing by SAA to the Supplier in respect of

the Hygiene Products rendered by the Supplier during the immediately preceding

month. SAA shall have 30 (thirty) days to pay such invoice(s) to the Supplier’s

bank account in South Africa, as advised in writing to SAA by the Supplier.

5.4 In the event that SAA disputes any portion of an invoice, it shall pay to the

Supplier the undisputed portion of the monthly Service Fee while the Parties

work to resolve the disputed portion. The Parties shall work diligently to resolve

any such dispute within 30 (thirty) days from the date that SAA provides the

Supplier with written notice of the disputed amount. The Parties agree that any

disputed payments shall be dealt with in accordance with clause 13.

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5.5 Subject to clauses 5.3 and 5.4, should SAA fail to pay the invoices submitted

within the period as stipulated in clause 5.3, the Supplier will be entitled to

charge interest on late payment based on the active interest rate charged by its

bank on overdraft facilities provided the Supplier has advised SAA in writing of

the outstanding payment and such still remains unpaid without reason after 30

days of such written notice.

5.6 The Product Fee shall be reviewed annually and adjusted where applicable with

effect from the anniversary date.

6 WARRANTIES, REPRESENTATIONS AND OBLIGATIONS OF THE SUPPLIER

6.1 The Supplier undertakes that it shall supply the Hygiene Products to SAA -

6.1.1 strictly on the terms and conditions of this Agreement, and specifically in

accordance with the performance service levels set out under

Annexure B of this Agreement; and

6.1.2 strictly in accordance with any additional instructions of SAA, which

shall be incorporated into this Agreement by reference (including

without limitation verbal instructions) which shall be subsequently

reduced to writing?

6.2 The Supplier hereby specifically represents and warrants in favour of SAA (and

acknowledges that SAA would not have entered into this Agreement but for the

representations and warranties set out below) that –

6.2.1 it has the corporate power to enter into and perform, and has

undertaken all necessary corporate action to authorise the entry into

and render performance of this Agreement and the transactions

contemplated by this Agreement;

6.2.2 this Agreement constitutes its legal, valid and binding obligations;

6.2.3 neither the execution and delivery of this Agreement, the consummation

of the transaction contemplated hereby nor the compliance by it with

any terms and provisions hereof will contravene any law applicable to it;

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6.2.4 it has all and any consents, licences, permits and any other authorities

of whatsoever nature which are required by it to fulfil its obligations

under and in terms of this Agreement;

6.2.5 it possesses the requisite knowledge and experience to perform its

duties and the Hygiene Products in terms of this Agreement;

6.2.6 it shall perform the Hygiene Products in accordance with the

requirements of the Agreement and to the performance levels and

standards as fully set out in Annexure B;

6.2.7 it shall deliver the Hygiene Products on time in order to ensure the

prompt and effective rendition of the Hygiene Products to SAA;

6.2.8 it will make available to SAA suitably qualified personnel to perform the

Hygiene Products, and

6.2.9 it shall in rendering the Hygiene Products at all times in the best interest

of SAA.

The representations and warranties set out in clause 6.2 and elsewhere in this

Agreement shall survive the execution of this Agreement.

7 WARRANTIES, REPRESENTATIONS AND OBLIGATIONS OF SAA

7.1 SAA hereby represents and warrants in favour of the Supplier (and

acknowledges that the Supplier would not have entered into this Agreement but

for the representations and warranties set out below) that –

7.1.1 it has the corporate power to enter into and perform, and has

undertaken all necessary corporate action to authorise the entry into

and render performance of this Agreement and the transactions

contemplated by this Agreement;

7.1.2 this Agreement constitutes its legal, valid and binding obligations;

7.1.3 neither the execution and delivery of this Agreement, the consummation

of the transaction contemplated hereby nor the compliance by it with

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any terms and provisions hereof will contravene any law applicable to it;

and

7.1.4 it has all and any consents, licences, permits and any other authorities

of whatsoever nature which are required by it to fulfil its obligations

under and in terms of this Agreement.

7.2 The representations and warranties set out in clause 7.1 shall survive the

execution of this Agreement.

7.3 SAA shall place at the disposal of the Supplier (where applicable) office space,

tools, equipment, facilities and resources as agreed and detailed in Annexure C for purposes of supplying the Hygiene Products.

7.4 SAA shall pay the agreed Product Fee and costs not in dispute, in accordance

with the provisions of this Agreement.

8 CONFIDENTIALITY AND INTELLECTUAL PROPERTY

8.1 Each Party (“Receiving Party”), including its employees, agents and/or

representatives undertake that they shall not disclose or otherwise reveal to any

person or entity in any way whatsoever nor making commercial use of any

Confidential Information it may have access to by virtue of its involvement in the

work related to the Hygiene Products without the prior written consent of the

other Party (“Disclosing Party”).

8.2 The Parties agree to each that each Party shall protect and reasonably assist the

other in order to protect each other’s Intellectual Property and not interfere with

the Intellectual Property rights of the other Party in terms of this Agreement.

8.3 The Confidential Information of the Disclosing Party may be used by the

Receiving Party only in connection with the Hygiene Products and/or in relation

to this Agreement.

8.4 Each Party agrees to protect the confidentiality of the Confidential Information of

the other in the same manner that it protects the confidentiality of its own

proprietary and Confidential Information of like kind, but in no event shall either

Party exercise less than reasonable care in protecting such Confidential

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Information. Access to the Confidential Information shall be restricted to: (i) the

Supplier and SAA personnel (including in the case of the Supplier, personnel

subcontracted to it) engaged in a use permitted hereby; and (ii) professional

legal advisers and auditors of the Supplier and SAA.

8.5 The Confidential Information may not be copied or reproduced without the

Disclosing Party‘s prior written consent except for the purpose of supply of the

Hygiene Products.

8.6 All Confidential Information made available hereunder, including copies thereof,

shall be returned or destroyed upon the first to occur of (i) completion of the

supply of the Hygiene Products or (ii) request by the Disclosing Party unless the

Receiving Party is otherwise allowed to retain such Confidential Information.

8.7 Nothing in this clause shall apply to Confidential Information (i) that was

previously known to the Receiving Party without obligation of confidence, (ii) that

is independently developed by the Receiving Party without reference to or

reliance upon the Confidential Information, (iii) that is acquired by the Receiving

Party from a third party which is not, to its knowledge, under an obligation of

confidence with respect to such information, or (iv) which is or becomes publicly

available through no breach of this Agreement, or (v) that is required to be made

available to any court pursuant to any litigation between the Parties.

8.8 If either Party receives a subpoena or other validly issued administrative or

judicial process or order demanding Confidential Information of the other Party or

is required to disclose such information to any stock exchange on which its

shares are traded, it shall promptly notify the other of such receipt and tender to

it the defence of such demand. The Party receiving the subpoena, demand or

other process shall thereafter be entitled to comply with such subpoena, demand

or other process to the extent required by law. Hygiene Products provided

hereunder in no event include the Supplier acting as an expert witness or

otherwise providing litigation support service.

8.9 SAA Intellectual Property: SAA retains all right, title and interest in and to

SAA’s Intellectual Property.

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8.10 Supplier’s Intellectual Property: The Supplier retains all right, title and interest

in and to the Supplier’s pre-existing Intellectual Property that is used in

connection with the supply of the Hygiene Products.

8.11 The Parties agree that the provisions of this clause 8 will remain in force

notwithstanding termination of this Agreement.

9 BREACH

If any Party breaches any material provision or term of this Agreement (other than

those which contain their own remedies in the event of breach thereof) and fails to

remedy such breach within 7 (seven) days of receipt of written notice requiring it to do

so (or such further period as may be allowed in writing by the aggrieved party it being

recorded and agreed that the aggrieved party shall act reasonably in extending such

period where the circumstances are such that the breach cannot reasonably be

remedied within such 7 day period) then the aggrieved Party may without further notice

(in addition to any other remedy available to it at common law or under statute or

under this Agreement, including the obtaining of an interdict), to claim specific

performance of any obligation or terminate the Agreement, without prejudice to the

rights of the aggrieved Party to claim damages.

10 TERMINATION

10.1 Without in any way limiting or derogating from any other provision hereof, SAA

shall be entitled, but not obliged, to terminate this Agreement forthwith at any

time by addressing written notice to that effect to the Supplier (without prejudice

to any other rights of SAA in law or in terms of this Agreement and in particular,

but without limitation , its rights to claim damages) If-

10.1.1 the Supplier compromises or attempts to compromise or defer payment

of its debts owing by it to its creditors generally; or

10.1.2 the Supplier is provisionally or finally liquidated or wound-up, removed

from the register of companies or placed under judicial management

and/or business rescue proceedings are instituted or any administration

order whatsoever or takes any steps for its voluntary winding-up or

liquidation; or

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10.1.3 the Supplier generally does or omits to do or suffers anything to be done

which may in any way potentially prejudice SAA's rights under this

Agreement; or

10.1.4 the Supplier commits any breach of any provision of this Agreement and

fails to remedy such breach as provided for under clause 9; or

10.1.5 the Supplier undergoes a change of control, in that the shareholders

who have the right to vote the majority of the votes attaching to its entire

issued share capital cease to control such votes for any reason

whatsoever (in which event, the Supplier shall forthwith notify SAA of

such change of control in writing), or

10.1.6 any consent, authorisation, licence or approval necessary in order to

enable the Supplier to comply with its obligations in terms of this

Agreement is modified or is not granted or is revoked, suspended,

withdrawn or terminated or expires and is not renewed.

10.2 Without in any way limiting or derogating from any other provision of this

Agreement, if the Supplier fails to comply with or breaches any of its obligations

in terms of this Agreement, or fails to adhere to the performance levels under

Annexure B, SAA shall be entitled but not obliged, without prejudice to any other

remedies available to it at law or in terms of this Agreement arising from such

failure or breach, to remedy such failure or breach on behalf of the Supplier and

to recover, on demand, from the Supplier all costs of whatsoever nature and

howsoever arising incurred by SAA by reason of or pursuant to it having

remedied such failure or breach as aforesaid.

11 LIABILITY AND INDEMNITY

11.1 The Supplier hereby indemnifies, defends and holds harmless SAA and its

employees, officers and directors against all and any loss, cost, liability,

damages, costs, expense, injury, death, penalty claim or interest (including

reasonable attorney’s fees) (collectively “Loss”) of whatsoever nature which may

be incurred or sustained by SAA as a result of any claim by a third party against

SAA by reason of or pursuant to the Supplier’s performance, non-performance or

failure or refusal to comply strictly with all or any of its obligations in accordance

with the provisions of this Agreement or as a result of any negligent act or 14

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omission on the part of the Supplier. Any claim by SAA under such indemnity

shall be reduced to the extent any such Loss arose due to the gross negligence

or willful misconduct of SAA. SAA shall provide the Supplier with prompt written

notice of any claim for which indemnification is sought hereunder and shall

cooperate in all reasonable respects (provided that the Supplier shall cover

SAA's reasonable out-of-pocket expenses associated therewith) with the

Supplier in connection with any such claim. The Supplier shall be entitled to

control the handling of any such claim and to defend or settle any such claim, in

its sole discretion, with counsel of its own choosing. The Supplier shall be

obliged to make payment under this indemnity as soon as any such Loss has

been suffered by SAA.

11.2 Except where expressly prohibited by applicable law, in no event shall either

Party be liable for any consequential, incidental, indirect, special or exemplary

damages arising in connection with this Agreement and/or its subject matter.

11.3 Neither Party excludes or limits liability to the other Party for breach of

confidentially undertakings (contemplated in clause 8), death or personal injury

caused by its negligence or the negligence of its employees, directors, partners

or authorized agents.

12 DOMICILIUM CITANDI ET EXECUTANDI

12.1 The Parties choose as their domicilia citandi et executandi, for all purposes

under this Agreement, whether in respect of court process, notices or other

documents or communications of whatsoever nature (including the exercise of

any option), the following addresses:

SAA SupplierPhysical PhysicalSouth African Airways SOC Limited [INSERT]Airways ParkJones StreetKempton Park1619PostalPrivate Bag X13OR Tambo International Airport1627Fax: 011 978 6204

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12.2 Any notice or communication required or permitted to be given in terms if this

Agreement shall be valid and effective only if in writing but it shall be competent

to give notice by telefax.

12.3 Either Party may by notice to the other Party change the physical address

chosen as its domicilium citandi et executandi to another physical address where

postal delivery occurs in South Africa or its postal address or its telefax number,

provided that the change shall become effective on the 14th (fourteenth)

Business Day from the deemed receipt of the notice by the other Party.

12.4 Any notice to a Party –

12.4.1 sent by prepaid registered post (by airmail if appropriate) in a correctly

addressed envelope to it at an address chosen as its domicilium citandi

et executandi to which post is delivered shall be deemed to have been

received on the 14th (fourteenth) Business Day after posting (unless the

contrary is proved);

12.4.2 delivered by hand to a responsible person during ordinary business

hours at the physical address chosen as its domicilium citandi et

execitandi shall be deemed to have been received on the day of

delivery; or

12.4.3 sent by telefax to its chosen telefax number stipulated in clause 12.1,

shall be deemed to have been received on the date of despatch (unless

the contrary is proved).

12.5 Notwithstanding anything to the contrary herein contained a written notice or

communication actually received by a Party shall be an adequate written notice

or communication to it notwithstanding that it was not sent to or delivered at its

chosen domicilium citandi et executandi.

13 DETERMINATION OF DISPUTES

13.1 Save in respect of those provisions of this Agreement which provide for their own

remedies and which would be incompatible with the provisions of this clause 13,

any dispute which arises between the Parties in regard to –

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13.1.1 the interpretation of; or

13.1.2 the carrying into effect of; or

13.1.3 any of the Parties' rights and obligations arising from; or

13.1.4 the termination or purported termination of or arising from the

termination of;

13.1.5 the rectification or proposed rectification of this Agreement, or out of or

pursuant to this Agreement or on any matter which in terms of this

Agreement required agreement by the Parties (other than where an

interdict is sought or urgent relief may be obtained from a court of

competent jurisdiction), shall be submitted to and decided by a single

expert ("the Expert") appointed by agreement by the Parties within 7

(seven) days of the date on which the dispute in question has arisen.

13.2 The Expert shall be, if the matter in dispute is principally –

13.2.1 an accounting matter, an independent practising chartered accountant

of not less than 15 (fifteen) years standing; or

13.2.2 a legal or any other matter, an independent practising attorney or senior

counsel of not less than 15 (fifteen) years standing.

13.3 If the Parties fail to agree on who the Expert shall be within the period provided

for in clause 13.1 and/or to the nature of the dispute for the purposes of clause

13.2 then, save as may otherwise be agreed in writing by the Parties, the Expert

shall be appointed, at the request of either Party, by the President for the time

being of the Gauteng Law Council (or its successor body in Gauteng).

13.4 The Parties reciprocally undertake to do all things possible in the circumstances

in order to ensure that the Expert is in a position to deliver his determination as

soon as possible after the date on which the proceedings in respect thereof have

commenced.

13.5 The Expert shall act as such and not as an arbitrator. The Expert shall have the

fullest and freest discretion to determine the procedures to be adopted in the

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resolution of the dispute, provided that it is the intention of the Parties that any

resultant proceedings be conducted on the most informal basis possible in the

circumstances.

13.6 The Expert's determination shall be final and binding on the Parties.

13.7 The Expert shall be entitled to make a determination as to his charges which

shall be borne and paid accordingly.

14 INSURANCE

14.1 The Supplier shall take out the insurance specified in clause 14.5 and keep such

insurance policy(ies) in place for the duration of this Agreement under an

insurance policy issued by an insurer approved of by SAA from time to time

(which approval shall not be unreasonably withheld).

14.2 The respective interests of the Supplier and SAA shall be endorsed on the

insurance policy on the basis that SAA shall be recognised by the insurer in

question as the only party entitled to claim compensation under any such

insurance policy.

14.3 If so required by SAA, the Supplier shall cede in writing to SAA all its rights,

titled and interest in and to the insurance policy effected by it in terms hereof.

14.4 The Supplier shall pay all and any premiums failing due under such insurance

policy on or before the due date therefor, failing which SAA shall be entitled, but

not obliged, to pay any such premiums on behalf of the Supplier and to recover

any such amounts so dispersed on demand therefor from the Supplier. Should

any policy of insurance effected by the Supplier in terms of this Agreement

include an excess clause in terms if which the insured thereunder is or will be

obliged to pay the first portion of any claim thereunder, the Supplier shall pay the

amount of any such portion to SAA on demand in respect of each and every

claim under any such insurance policy.

14.5 The Supplier shall at all times comply with all the terms and conditions of any

insurance policy effected by it in terms hereof and shall, without limitation, render

to SAA and/or the insurer in question whatever assistance may be required by it

in connection with any claim under any such insurance policy and the Supplier

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shall not do, nor permit to be done, any act or other thing which may render any

such insurance policy void or voidable at the instance of any person, nor entitle

the insurers in question to repudiate liability under any such insurance policy. A

copy of the proof of cover is attached herewith marked Annexure E.

DESCRIPTION OF INSURANCEMINIMUM COVER

(any single event)

Professional Indemnity R10 million

Goods under care and custody control R10 million

All risk insurance R10 million

Public liability insurance including Product liability

(including but not limited to liability for death, injury,

loss, damage or destruction arising from the driving of

a motor vehicle)

R10 million

15 RECORDS

15.1 The Supplier shall procure that accurate, complete and current records are kept

of all –

15.1.1 Hygiene Products supplied by the Supplier to SAA pursuant to the

provisions of this Agreement, and

15.1.2 transactions concluded pursuant to the rendering by the Supplier of the

Hygiene Products.

15.2 SAA shall be entitled at all reasonable times and upon reasonable notice, either

through its representatives or its professional advisors, to inspect and make

copies of those portions of the Supplier’s books and records which relate to the

rendering of the Hygiene Products to SAA in accordance with the provisions of

this Agreement. The Supplier shall procure that SAA's representatives and

professional advisors shall be afforded access to all such books and records at

all reasonable times.

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16 ASSIGNABILITY AND SUBCONTRACT

16.1 The Supplier shall not have the right to cede or assign or sub-contract all or any

of its rights and/or obligations in terms of this Agreement to any third party

whomsoever without the express prior written consent thereto of SAA which

consent shall not be unreasonably withheld. Any consent of SAA as aforesaid

shall not relieve the Supplier from its obligations to SAA under this Agreement.

Without in any way limiting or derogating from foregoing, the Supplier shall be

responsible for any and all of the acts, defaults and omissions of any cessionary,

assignee o sub-contractor appointed by it, its agents, employees and any other

persons whomsoever for whom the cessionary, assignee or sub-contractor may

be liable in law.

16.2 SAA shall be entitled to cede or assign or sub-contract all or any of its rights

and/or obligations in terms of this Agreement to any third party whomsoever

without the prior consent thereto of the Supplier.

16.3 This Agreement shall be binding on and ensure to the risk and benefit of each of

the parties' respective permitted assigns and successors-in-title and businesses.

17 NO BUSINESS RELATIONSHIP, AGENCY OR PARTNERSHIP

17.1 By virtue of its signature hereof, the Supplier hereby represents and warrants in

favour of SAA that it does not at the signature date and will not, at any time

during the currency of the term, have any business relationship of whatsoever

nature with any individual whomsoever employed by or contracted to SAA, nor

does it nor will it make payments of any nature whatsoever to any such persons.

17.2 Nothing in this Agreement shall be construed as constituting the Supplier as the

agent of SAA or granting any authority to the Supplier to represent SAA or to

give any warranties or representations of whatsoever nature on behalf of SAA

and constituting a partnership between SAA and the Supplier .

18 FORCE MAJEURE

If vis majore or force majeure or casus fortuitous ("the interrupting circumstances")

cause delays in or failure or partial failure of performance by a Party of all or any of its

obligations hereunder, this Agreement or as the case may be, the affected portion

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thereof shall be suspended for the period during which the interrupting circumstances

prevail, but if they affect any material part of the Agreement for a maximum period of

30 (thirty) days any affected Party shall thereafter be entitled on 7 (seven) days' written

notice to terminate this Agreement. Written notice of the interrupting circumstances

specifying the nature and date of commencement thereof shall be despatched by the

Party seeking to rely thereon (on whom the onus shall rest) to the other(s) as soon as

reasonably possible after the commencement thereof. Written notice of the cessation

of the interrupting circumstances shall be given by the Party who relied thereon within

7 (seven) days after cessation. No Party shall subsequently be obliged to comply with

the obligations suspended during such period. For the purposes hereof vis majore and

force majeure include acts or omissions of any government, government agency,

provincial or local authority or similar authority, any laws or regulations having the

force of law, civil strife, riots, insurrection, sabotage, acts or war or public enemy,

interruption of transport, strikes or lockouts (but excluding strikes or protected lockouts

of the Supplier’s employees), inability on the part of any Party as a result of force

majeure of the nature contemplated in this clause to obtain the goods or Hygiene

Products from the Supplier or contemplated Supplier thereof or combination of

workmen, prohibition of exports, rationing of supplies, flood, storm, fire or (without

limitation eiusdem generis) any other circumstances beyond the reasonable control of

the Party claiming force majeure or vis majore and comprehended in the terms force

majeure or vis majore.

19 GOVERNING LAW

19.1 This Agreement will in all respects be governed by and construed in accordance

with the laws of the Republic of South Africa, and all disputes, actions and other

matters in connection therewith shall be determined in accordance with such law.

19.2 ......Either Party may institute all or any proceedings against the other party in

connection with this Agreement in the South Gauteng High Court of South Africa,

Johannesburg, or the Parties hereby consent and submit to the non-exclusive

jurisdiction of that court subject to clause 13.

20 GENERAL

20.1 No relaxation or indulgence granted by any Party (“the grantor”) from time to

time shall be deemed to be a waiver of the grantor’s rights in terms hereof, nor

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shall any such relaxation or indulgence be deemed to be a novation or waiver of

the terms and conditions of this Agreement.

20.2 This Agreement constitutes the whole agreement between the Parties in relation

to the subject matter hereof, and no variation, amendment or addition to the

Agreement will be of any force unless reduced to writing and signed by or on

behalf of the Parties.

20.3 No Party may rely on any representation that allegedly induced that Party to

enter into this Agreement, unless that representation is recorded in this

Agreement.

20.4 All provisions and the various clauses of this Agreement are, notwithstanding the

manner in which they have been grouped together or linked grammatically,

severable from each other. Any provision or clause of this Agreement which is

or becomes unenforceable in any jurisdiction, whether due to voidness, invalidity,

illegality, unlawfulness or for any other reason whatever, shall, in such

jurisdiction only and only to the extent that it is so unenforceable, be treated as

pro non scripto and the remaining provisions and clauses of this Agreement shall

remain of full force and effect. The Parties declare that it is their intention that

this Agreement would be executed without such unenforceable provision if they

were aware of such unenforceability at the time of execution hereof.

20.5 In the event of any conflict between the provisions of this Agreement, any

Annexures and the provisions of the RFB and Supplier’s bid, the priority of

interpretation shall be as follows:

20.5.1 the body of this Agreement;

20.5.2 the Annexures of this Agreement;

20.5.3 the Supplier’s Bid, and

20.5.4 the RFB

20.6 This Agreement may be executed in counterparts, each of which shall be

deemed an original, and all of which together shall constitute one and the same

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Agreement as at the date of signature of the Party last signing one of the

counterparts.

SIGNED AT __________________________ ON THIS _____DAY OF ____________ 2015.

WITNESS:-

_______________________________

_______________________________

BY:___________________________________ (duly authorised)

For SOUTH AFRICAN AIRWAYS SOC LTD

Name:

Designation:

SIGNED AT __________________________ ON THIS _____DAY OF ____________ 2015.

WITNESS:-

_______________________________

_______________________________

BY:___________________________________ (duly authorised)

For SOUTH AFRICAN AIRWAYS SOC LTD

Name:

Designation:

SIGNED AT __________________________ ON THIS _____DAY OF ____________ 2015.

WITNESS:-

_______________________________

_______________________________

BY:___________________________________ (duly authorised)

For SOUTH AFRICAN AIRWAYS SOC LTD

Name:

Designation:

SIGNED AT __________________________ ON THIS _____DAY OF ____________ 2015.

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WITNESS:-

_______________________________

_______________________________

BY:___________________________________ (duly authorised)

For [INSERT]

Name:

Designation:

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ANNEXURE A - THE HYGIENE PRODUCTS AND FEES

This Annexure A describes the Hygiene Products that the Supplier has to provide and the

service levels that the Supplier must meet, in respect of the supply of the Hygiene Products.

The Service Level Agreement (SLA) is also an effective tool for aligning the performance of

the Supplier to the operational objectives of SAA and the need to procure longer-term

financial savings to SAA.

1 SERVICE REQUIREMENTS

1.1 SAA Service Objectives

SAA expects the following as a minimum;

Objective 1: A Supplier who has the capability and capacity to supply and

deliver the Hygiene Products to SAA.

Objective 2: Quality and safe Hygiene Products fir for SAA’s requirements.

Objective 3: Environmentally friendly Hygiene Products to ensure a safe and

pleasing working environment

1.2 Scope of Product Supply Requirements

The Hygiene Products as defined in this Agreement will be delivered to SAA by

the Supplier in accordance with the provisions of the Agreement.

2 SERVICE DELIVERY

2.1 Scope of service delivery

As per Annexure 6 of RFB

2.2 Service Activation

2.2.1 If request belongs to Facilities Operation (Corrective Maintenance) - Log

a Call – Call Facilities Call Centre.

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3 SERVICE EXCLUSIONS

The Hygiene Products, not specified in Annexure A will be deemed Additional

Products, subject to SAA Facilities approval and supplied by the Supplier.

4 SERVICE DEPENDENCIES

4.1 SAA Dependencies

4.1.1 SAA shall provide the Supplier’s reasonable access to its facilities

(subject to SAA’s security policy) to enable the Supplier’s to meet their

obligations in terms of their agreements.

4.1.2 Supplier rely heavily on an efficient and reliable approval process to

deliver its Hygiene Products to SAA effectively and efficiently. All

Product Supply requests unduly delayed by the approval process or

being cancelled will not be included in any performance calculation.

4.2 Other dependencies

The Supplier will deliver Hygiene Products in the event of employer bodies and

employee disputes, which might result in, strike action, go-slows or work

stoppages.

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ANNEXURE B – SERVICE LEVEL AGREEMENT

THE PERFORMANCE OF THE SUPPLIER WILL BE MEASURED IN TERMS OF THE FOLLOWING SERVICE LEVEL SPECIFICATIONS

The Supplier agrees that SAA shall, in the course and scope of the Supplier providing

the Hygiene Products, review the Supplier’s performance to assess the Suppliers

commitment, efficiency and effectiveness in supplying the Hygiene Products as

contemplated in its response to the RFB and the information provided therein,

including but not limited to the validity of its tax information and to audit the Supplier's

adherence to BBBEE levels. Any audits shall be conducted at reasonable times, on

reasonable notice and during normal Business Hours.

In the event that any assessment, inspection or audit conducted by SAA reveals any

material failure or inadequacy in providing the Hygiene Products in accordance with

the performance levels described in this Agreement or compliance with the provisions

of its response to the RFB, SAA shall be entitled to provide written demand to the

Supplier to correct such failure or inadequacy within 14 (fourteen) days, or such longer

period as SAA may agree to be reasonable in the circumstances, unless such failure

or inadequacy is caused by SAA. In the event of a failure by the Supplier to rectify the

said failure or inadequacy, notwithstanding written demand, SAA shall be entitled,

without prejudice to any other rights SAA may have, to terminate this Agreement by

providing 30 (thirty) days written notice. In the event of a termination in this regard, the

Supplier shall be required to complete all Hygiene Products that are ongoing at the

time of termination. The Supplier shall be paid for any such Hygiene Products

rendered.

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ANNEXURE C

SAA shall provide premises where applicable to the Supplier solely for purposes of rendering

the Hygiene Products. This will be negotiated with the Supplier within the mobilisation phase

and reduced into writing and form an annexure to this Agreement.

1 PREMISES

As identified in Attachment 1 to Annexure C hereto (SAA’s Standard Terms and

Conditions of Lease of Premises). This will be negotiated with the Supplier within the

first six months.

2 ACCESS PERMITS

Access permits listed in Attachment 3 to Annexure C as necessary for the Supplier to

supply the Hygiene Products. These shall be issued by SAA in accordance with and

subject to SAA’s Security policies and procedures.

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ANNEXURE C – PREMISES – ATTACHMENT 1

SAA shall subject to below provisions make available to the Supplier certain office/storage

space (the premises) at SAA’S facilities at no cost or expense to the Supplier from which the

Supplier shall provide the Hygiene Products.

1 SAA SHALL, AT ITS SOLE DISCRETION:

1.1 provide the Premises with the necessary electricity (including required power

points), water, adequate facilities, suitable air-conditioning, parking for

management, storage facilities and appropriate security;

2 THE SUPPLIER SHALL:

2.1 not make any addition or alteration to the Premises without the prior written

consent of SAA, which consent shall not be unreasonably withheld and/or

delayed;

2.2 subject to the provisions of this clause, keep the Premises in a clean and tidy

state at all times and shall, on termination of the Agreement for any reason

whatsoever, deliver the Premises to SAA in the same condition it was in at the

Commencement Date, fair wear and tear excepted.

2.3 should SAA at any time wish to relocate the Premises, SAA shall notify the

Supplier of the alternative suitable Premises, which shall be similar in size to the

Premises and at SAA’s sole discretion. The Premises shall always be located on

SAA’s facilities unless agreed otherwise between the parties. The cost relating to

any relocation of the site shall be for the account of SAA.

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ANNEXURE C – ACCESS PERMITS

This will be provided by SAA and updated from time to time as necessary and shall be

subject to SAA’s physical security infrastructure policy as amended from time to time.

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