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www.airello.com
RoamSIM
• Save up to 85% of call cost while roaming • Reliable high quality GSM service • Works in more than 95 countries • Supports SMS, Voice Mail and Multi-party Call
Conference • Proven, reliable, high-quality service • Requires no change to the way you use your GSM
handset • No charge for receiving incoming calls when roaming
in over 50 countries
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Outline
• Billing model• RoamSIM web site
• Login page• Call rates• SMS message rates
• RoamSIM web site for resellers – Reseller account status
• Reseller balance and discount• Reseller payments
– Customer management• Customer balance and overview• Customer and user• Customer contact information• User information• Customer payments - create• Customer payments - view• Customer CDRs• Customer activation
– Sub-reseller management• Sub-reseller creation• Sub-reseller balance and overview• Sub-reseller contact information• Moving customers – to sub-reseller• Moving customers – from sub-reseller• Sub-reseller payments - create• Sub-reseller payments - view• Login accounts - create• Login accounts - edit
• RoamSIM web site for customers• Customer balance• Customer login name and password• Customer payments• Customer CDRs
• Private-label web site • Online purchase
– Reseller options– Online purchase by customer
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Billing model
• Unlimited number of levels of resellers
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Billing model
• The reseller is charged when it adds money in its customer's account.
• The reseller has a percentage discount off the end user price.
• Example: Ecocarrier > Reseller 1 > Reseller 11 > CustomerReseller 1's discount is 30%Reseller 11's discount is 20%If Reseller 11 puts $20 in its customer, $20 less 20% = $16 is deducted from Reseller 11's balance, and $20 less 30% = $14 is deducted from Reseller 1’s balance. So Reseller 11 makes $20 - $16 = $4, and Reseller 1 makes $16 - $14 = $2.
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Billing model
• Reseller can set the reseller discount for selling to sub-resellers.
• Reseller can enter payments from its sub-resellers.• Reseller can move customer accounts to its sub-
resellers.• Reseller can create login accounts to give sub-
resellers access to the RoamSIM web site to view their account and credit their customers.
• Reseller's cost is deducted automatically from its balance when it or its sub-resellers add credit to their customers' accounts.
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RoamSIM web site
• www.airello.com• Resellers and customers login at the same web site
to manage their account.• Rate calculator can be accessed without logging in.• Web pages can be changed to other languages by
clicking the flags in the bottom left corner.
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Login
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Call rates
• Select Rates | Call Rates, select the origin, destination, and destination type, and click Calculate.
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SMS message rates
• Select the origin, destination, and service providers, and click Calculate.
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RoamSIM web site for resellers
• Login as a reseller using the username and password created by the reseller's superior reseller.
• Resellers of the logged-in account are displayed in the tree in the left pane. Select the reseller to manage in the tree.
• Web pages that may be accessed by a reseller depend on the permissions on the login account.
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RoamSIM web site for resellers
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Reseller account status
Reseller can• view its balance and discount percentage• view its payments to the service provider
• For these operations, select the reseller in the tree.
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Reseller balance and discount
• Select Reseller | View Reseller.
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Reseller payments
• Select Transaction | View Sup-Reseller Trans, enter the search criteria, and click Search.
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Customer management
Reseller can • view customer balances and overview• edit customer contact information• edit user information• add/subtract credit on customer accounts• view customer payments• view customer CDRs• activate and de-activate customers
• For these operations, select the reseller of the customer in the tree.
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Customer balance and overview
• Select Customer | View Customer, enter the search criteria, and click Search.
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Customer and user
• The structure is Reseller > Customer > User.• The SIM card is in the user.• The balance is in the customer.• The user belongs to the customer. The SIM card
uses the balance of the customer.
This structure is to allow for future features such as multiple SIM cards per account.
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Customer contact information
• Click the Customer Details View link beside the customer in the View Customer page, edit the contact information, and click Update.
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User information
• Click the Customer Details View link beside the customer in the View Customer page, edit the login name and password, and click Update. The other fields are reserved for future use.
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Customer payments - create
• Click the Transaction Create link beside the customer in the View Customer page or select Transactions | Create Customer Trans, enter the customer, amount, and comment, and click Add New.
• Negative payment amount (refund) may be used.
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Customer payments - view
• Click the Transaction View link beside the customer in the View Customer page or select Transactions | View Customer Trans, enter the search criteria, and click Search.
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Customer CDRs
• Click the Call History View link beside the customer in the View Customer page or select Call History | View Call History, enter the search criteria, and click Search to display the CDRs or click Download to download the CDRs as a text file.
• The CDRs are displayed in the time zone of the browser computer.
• Click the Leg Details View link to see details of the two legs of a call.
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Customer CDRs
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Customer activation
• Click the Customer Details View link beside the customer in the View Customer page, select Active to allow the account to be used or select Inactive to disallow making and receiving calls, and click Update.
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Sub-reseller management
Reseller can• create sub-resellers• view sub-reseller balances and overview• edit sub-reseller discount and contact information• move customers to/from sub-resellers• add/subtract credit on reseller accounts• view sub-reseller payments• create login accounts• edit login accounts
• For these operations select the sub-reseller's superior reseller in the tree unless instructed otherwise.
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Sub-reseller creation
• Select Reseller | Create Sub-Reseller, enter the contact information and discount, and click Add New.
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Sub-reseller balance and overview
• Select Reseller | View Sub-Reseller.
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Sub-reseller contact information
• Click the Reseller Details View link beside the reseller in the View Sub-Reseller page or select the sub-reseller in the tree and select Reseller | View Reseller, edit the information, and click Update.
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Moving customers – to sub-reseller
• Select the superior reseller in the tree, select Customer | Move Customer, enter the search criteria, and click Search.
• Select the sub-reseller in the tree, and click the To Sub-Reseller Move link beside the customer.
• The sub-reseller cost will be deducted from the sub-reseller's balance.
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Moving customers – to sub-reseller
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Moving customers – from sub-reseller
• Select the sub-reseller in the tree, select Customer | Move Customer, enter the search criteria, and click Search.
• Click the To Superior Reseller Move link beside the customer.
• The sub-reseller refund will be added to the sub-reseller's balance.
• The superior reseller not the sub-reseller can move cutomers from the sub-reseller to the superior reseller.
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Moving customers – from sub-reseller
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Sub-reseller payments - create
• Click the Transaction Create link beside the reseller in the View Sub-Reseller page or select Transactions | Create Sub-Reseller Trans, enter the sub-reseller, amount, and comment, and click Add New.
• Negative payment amount (refund) may be used.
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Sub-reseller payments - view
• Click the Transaction View link beside the sub-reseller in the View Sub-Reseller page or select Transactions | View Sub-Reseller Trans, enter the search criteria, and click Search.
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Sub-reseller payments - view
• Another way: Select the sub-reseller in the tree, select Transactions | View Sup-Reseller Trans, enter the search criteria, and click Search.
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Login accounts - create
• Select the reseller or sub-reseller in the tree, select Admin | Create Login User, enter the login name, password, and privilege, and click Add New.
• A sub-reseller may create a login account for itself, but its privilege may not be greater than the privilege of the login account created by its superior reseller.
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Login accounts - edit
• Select the reseller or sub-reseller in the tree, select Admin | View Login User, click Edit beside the login account, edit the password and/or privilege, and click Update.
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RoamSIM web site for customers
• www.airello.com (same as the web site for resellers)• Login as a customer using username = phone
number and password = PIN.
Customer can• view balance• edit login name and password• view payments• view CDRs• make online purchase and view orders/invoices
(optional)
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Customer balance
• Select Profile | Account Information.
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Customer login name and password
• Select Profile | User Details, edit the login name and password, and click Update.
• Other fields are reserved for future use.
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Customer payments
• Select Transaction, enter a date range if desired, and click Search.
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Customer CDRs
• Select Call History, enter the date range and call status if desired, and click Search to display the CDRs or click Download to download the CDRs as a text file.
• The CDRs are displayed in the time zone of the browser computer.
• Click the Leg Details View link to see details of the two legs of a call.
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Customer CDRs
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Private-label web site
Customizable properties of private-label web site are• Domain name• Text of the Home, Overview, FAQ, and Contact
pages• Logo• Colours in the menu and grids• Online purchase (optional)
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Online purchase
• Reseller with private-label (customized) RoamSIM web site may accept online purchases by its customers.
• Payment methods are PayPal, Moneybookers, and/or credit card processing company.
• Reseller uses its own PayPal, Moneybookers, and/or credit card merchant accounts.
• Reseller may set the products and services available for purchase, two tax rates, and handling fee per payment method.
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Online purchase
• Reseller may set the system to update the customer balance immediately when the customer makes a purchase of calling credit or wait for the reseller to approve the purchase before updating the customer balance.
• Reseller may give the SIM card and login name and password to new customers and guide them through the purchase process.
• Or reseller may allow new customers to register and make the purchase by themselves, and the reseller sends them the SIM card. (optional)
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Online purchase
• Reseller may view the customer purchases and approve or deny them.
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Online purchase by customer
• Login as a customer and select Purchase | Create Purchase.
• If you are a new customer, the system automatically includes the SIM card in the order.
• Fill the Calling Credit amount if you want to purchase calling credit.
• Click Recalculate to get the Subtotal.• Select the payment method. The taxes and handling
fee are added to the Total.• Click Continue.
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Online purchase by customer
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Online purchase by customer
• Follow the instructions on the PayPal, Moneybookers, or credit card screens.
• For PayPal and Moneybookers, you are given the option to create an account if you do not have one.
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Online purchase by customer
PayPal example
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Online purchase by customer
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Online purchase by customer
Moneybookers example
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Online purchase by customer
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Online purchase by customer
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Online purchase by customer
Credit card example
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Online purchase by customer
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Online purchase by customer
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Online purchase by customer
• When the transaction is complete, the system gives an order number.
• If calling credit was purchased, it may be applied to your account balance immediately, or it may take one business day, depending on the reseller.
• If a SIM card or other product was purchased, the reseller will inform you of the delivery.
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Online purchase by customer
• To see orders and invoices, select Purchase | View Customer Invoice, enter the search criteria, click Search, and click the Details or Download link beside the order or invoice to get the details.
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Online purchase by customer
