Upload
others
View
0
Download
0
Embed Size (px)
Citation preview
Number Activity Responsibility Authority Support Information
1 Office Level 5 General Packing Slip which contains all requirements
Manager Manager and status of work performed
2 Office Level 6 General The absence of data related to the work
Manager Manager performed and parts delivered
No
Yes
3 Office Level 6 General Packing Slip number, price
Manager Manager
4 Administration Level 6 Office Compare P.O. with Packing slip. If for DANA
Assistant Manager Corp. determine if it is a partial or full
order completed
5 Administration Level 6 Office All relevant information relating to the
Assistant Manager billing process
Organization Name: Worldwide Technologies Date: October 1, 2007 Procedure Name: Billing Owner: Office Manager Document Approver: General Manager Revision: 00 Scope: This process addresses how Worldwide Technologies Definition: bills their customers.
Get Signed Packing
Slip
Go to E2 Account
Receivable/ Billing/New
Make Copies/ Verify full or partial order
File all Documentation
Is Documentation
Complete?
1
WWT-PR-BILL-001 Page 1 of 2
6 Office Level 6 General Mailing Address
Manager Manager
7 Office Level 6 General N/A
Manager Manager
8 Administration Level 6 Office Location of bills and "PAID" stamp
Assistant Manager
9 Office Level 6 General Location of filing destination
Manager Manager
File Check &
Closed Invoices
Mail Bill To Customer
Receive Payment
Pull hard copy of bill/stamp
"PAID"
WWT-PR-BILL-001 Page 2 of 2
Number Activity Responsibility Authority Support Information
1 Operator Level 6 SupervisorSupervisor has or has access to updated
calibration list for all devices.
We will ONLY use WWT Calibrated gages/
or employee owned gages calibrated by
appointed personel (WWT-IECA-001) l(
instruments when performing Product/Process
Verification.
2 Operator Level 6 Internal - WWT to perform Calibration.
External - WWT will use accredidated
supplier traceable to NIST to perform
Calibration (WWT-MT-001)
3 Operator Level 6 Perform Calibration to a known standard.
Use correct Gauge Calibration Procedure to
calibrate gauge. Gage procedures are located
in Y: /ISO MISC/ ISO CALIBRATION/ Procedures
4 Supervisor Level 5 Quality Equipment is operable and able to perform
Coordinatorrequired function
No
Yes
5 Supervisor Level 6 Quality Update records within system with all
Coordinatorrelevant information
6 Supervisor Level 6 Remove from system and update records.
We will inspect all parts checked with gage
and inform customer if gage was used for
product verification on parts already shipped to
customer. Record findings. Equipment found to
be past calibration due date and/or requiring
repair will be identified with an "out of
Calibration or Do Not use" label.
Organization Name: Worldwide Technologies Date: FEBRUARY6, 2008 Procedure Name: Calibration Owner: Supervisor Document Approver: General Manager Revision: 01 Scope: This process is responsible for ensuring all measuring and Definition: monitoring devices used for product verification are calibrated to a known standard within established guidelines.
ID Inspection & Measuring Device(s)
Determine Calibration
Source
Perform Calibration
Does Equipment
Meet Standard?
6
Create and/or Update Records -
Return
Replace/Repair as Necessary/
Notify Customer
WWT-PR-CALIB-001 Page 1 of 1
Number Activity Responsibility Authority Support Information
1 Supervisor Level 6 General Receive confidential information via e-mail, mail,
Manager postal service and data collected by WWT
2 Supervisor Level 6 General
Manager
Files being used
on the "shop floor" will be "read only".
External documents (paper) will be kept in a
filing cabinet in the General Manager's Office.
3 Supervisor Level 6 General N/A
Manager
No
Yes
4 Supervisor Level 6 General Any Information sent either electronically or
Manager sent via fax transmital will have a
confidentiality statement attached
Organization Name: Worldwide Technologies Date: October 1, 2007 Procedure Name: Confidential Information - Protection & Storage Owner: Quality Coordinator Document Approver: General Manager Revision: 00 Scope: This process addresses how Worldwide Technologies Definition: stores, controls and transmits customer confidential information.
Receive Customer Confidential Information
Send Information with
Confidentially Statement
Place or Store in
Proper Area
Is Customer Information Going to be
Transmitted?
2
WWT-PR-CIPS-001 Page 1 of 1
Number Activity Responsibility Authority Support Information
1 Supervisor Level 6 General Conflict or Potential Conflict with WWT's
Manager Conflict of Interest Policy as described in
section 108 of the Employee Handbook
2 Supervisor Level 6 General Employee should notify Supervisor if they feel
Manager that they are in a potential conflict of interest
situation. Supervisors will notify Plant
Manager and/or Vice President and
President if they feel that there is a
possibility of a conflict or a potential conflict
with an employee or themselves
3 Production Level 6 General Supervisor, Plant Manager, and/or Vice-
Manager Manager President or President will consult to determine
if a conflict or potential conflict has occurred
and determine the specific action, if any, to be
taken
4 Production Level 6 General Discuss Action to be taken: Disciplinary, None,
Manager Manager or remove employee from job that may be a
conflict or potential conflict
Organization Name: Worldwide Technologies Date: October 1, 2007 Procedure Name: Conflict of Interest Owner: Production Manager Document Approver: General Manager Revision: 00 Scope: This process addresses how Worldwide Technologies Definition: handles conflict of interest or potential conflicts of interest
Identify Conflict or Potential Conflict
Determine Resolution for
Conflict or
Notify
Employee of Action Taken
Notify
Supervisor
WWT-PR-COI-001 Page 1 of 1
Number Activity Responsibility Authority Support Information
1 Operator Level 6 Supervisor Customer Requirements and Production
Standards
2 Operator Level 6 Supervisor Performance below established criteria
No
Yes
3 Operator Level 6 Supervisor Trend data indicating performance is below
established criteria
4 Supervisor Level 6 General Established criteria and desired criteria
Manager
5 Supervisor Can new process improve performance for a
sustained period
Organization Name: Worldwide Technologies Date: Procedure Name: Continual Improvement Owner: General Manager Document Approver: General Manger Revision: 00 Scope: This process addresses how Worldwide Technologies Definition: identifies and implements improvement opportunities.
Determine Current
Performance
Obtain
Management Commitment
Set
Improvement Objectives
Collect & Analyze
Data
Need to Improve
1
WWT-PR-CI-001 Page 1 of 3 REV00
6 Quality Level 6 General New performance criteria
Coordinator Manager
7 Operator Level 6 Supervisor New criteria
No
Yes
8 Operator Level 6 Quality New performance criteria set as
Coordinator established criteria
9 Level 4 Operator Data with new criteria
10 Operator Level 6 Quality Performance criteria updated as current
Coordinator
Monitor
Performance w/ Improvement
Define Potential
Improvement
Implement
Improvement
Report Trend to Management
Review
Test Solution
5
WWT-PR-CI-001 Page 2 of 3 REV00
WWT-PR-CI-001 Page 3 of 3 REV00
Number Activity Responsibility Authority Support Information
1 Document Level 6 General Records to provide evidence of conformity to
Owner Manager requirements and of the effective operation
of the QMS
2 ISO Level 6 General Refer to WWT-REC-001 for record owner,
Coordinator Manager identification, storage, protection, retrieval,
retention time, disposition, collection and
indexing
Organization Name: Worldwide Technologies Date: October 1, 2007 Procedure Name: Control of Records Owner: General Manager Document Approver: General Manager Revision: 00 Scope: This process addresses how Worldwide Technologies Definition: controls records within their Quality Management System.
Identify Quality
Records
Store
Records
WWT-PR-CREC-001 Page 1 of 1
Number Activity Responsibility Authority Support Information
1 Supervisor Level 5 Sales New customers will be contacted as needed
Manager OR two days for NCP.
Current customers as needed
2 Supervisor Level 5 Sales Use established guidelines
Manager
3 Management Level 6 General
Team Manager
4 Supervisor Level 6 Sales Information gathered from customer. Complete
Manager General Tab in E2 for new customer or
existing customer. Complete Resolution Tab
if tied to a Non-Conformance/Corrective
Action
5 Sales Level 6 General Per Management Review Process
Manager Manager
Organization Name: Worldwide Technologies Date: October 1, 2007 Procedure Name: Customer Feedback Owner: General Manager Document Approver: General Manager Revision: 00 Scope: This process addresses how Worldwide Technologies Definition: obtains information related to their performance from the customer's perspective.
Contact Customer
Analyze Data
Enter Feedback
In E2
Provide input to Management
Review
Obtain
Customer Feedback
WWT-PR-CFEED-001 Page 1 of 1
Number Activity Responsibility Authority Support Information
1 Production & Level 6 General Product characteristics or specifications of
Quality Manager products that need to be controlled
Planning
Team
No
Yes
2 Production & Level 6 General See WWT-CPD-001
Quality Manager
Planning
Team
3 Production & Level 6 General Production Planning Team and
Quality Manager Control Plan
Planning
Team
4 Production & Level 6 General Control Plan
Quality Manager
Planning
Team
5 Production & Level 6 General Control Plans are saved in Y:/ISO Misc/
Quality Manager Control Plans. Check Sheets are saved in
Planning Y:/ISO Misc/Check Sheets
Team
Organization Name: Worldwide Technologies Date: October 1, 2007 Procedure Name: Development of Control Plans Owner: Production & Quality Planning Team Document Approver: General Manager Revision: 00 Scope: This process addresses how Worldwide Technologies Definition: develops Control Plans.
Review Control
Plan
Create Check Sheets for Operators Based
on Control Plan
Save
Results
Follow Steps in "Control Plan Development"
Is Control Plan
Required?
7
WWT-PR-DEVCP-001 Page 1 of 2
6 Production & Level 6 General Approved Control Plan
Quality Manager
Planning
Team
7 Production & Level 6 General
Quality Manager
Planning
Team
End Of
Process
Submit To Customer
WWT-PR-DEVCP-001 Page 2 of 2
Number Activity Responsibility Authority Support Information
1 Document Level 4 General Revision requirement(s). Operators can mark
Owner Manager on prints with detailed calculations as long as
original dimensions or data is not changed.
However, any dimensional or data change to a
document or print must be initialed and dated by
the supervisor. External prints (documents)
are controlled by supervisors
2 Document Level 6 General Documents must be approved for adequacy
Owner Manager prior to use.
3 N/A
No
Yes
4 Document Level 6 General Based upon revision requirements. Ensure
Owner Manager changes and current revision status are
identified. Make sure relevant versions of
documents are readily available at point of use
5 Document Level 6 General N/A
Owner Manager
No
Yes
Organization Name: Worldwide Technologies Date: March 11, 2008 Procedure Name: Document Control Owner: Quality Coordinator Document Approver: General Manager Revision: 02 Scope: This process addresses how Worldwide Technologies Definition: Please see supervisor for replacement controls documents within their QMS document if document is not legible or identifiable.
Draft (new)/ Revise (Existing)
Document
Update and Distribute Document
Submit for Initial Review/Verify
Change
Document Approved?
1
Replace
Obsolete?
6
WWT-PR-DOCCON-001 Page 1 of 2
6 Document Level 6 General Obsolete Documents will be either deleted or
Owner Manager placed in an obsolete folder. If an obsolete
document is kept for any purpose it must be
identified as such
7 Supervisor, Level 6 General There is a significant change in the process
Document Manager related to the document revision
Owner
8 ISO Level 6 General Updated document will replace obsolete
Coordinator Manager document. Ensure obsolete document is no
longer accessible. A Master List exists within
the E2 System. This list will identify the latest
revision levels as well as document owner etc.
We will also keep a copy of the Master List on
the wal outside the production managers
office that will be updated the first of the month.
Update Document Control Data in E2
Train Operators,
if necessary
Remove &
Identify
WWT-PR-DOCCON-001 Page 2 of 2
Number Activity Responsibility Authority Support Information
1 Production & Level 6 General Please use the latest revision of the AIAG
Quality Manager Failure Modes and Effects Analysis form
Planning (WWT-FMEAT-001)
Team
2 Production & Level 6 General Identify Process Function (Ex. - Turn
Quality Manager Complete
Planning
Team
3 Production & Level 6 General A failure mode is defined as the manner in
Quality Manager which a component, subsystem, system,
Planning process, etc. could potentially fail to meet the
Team design intent. (Example, Bore Oversize,
Undersize)
4 Production & Level 6 General For each failure mode identified we will
Quality Manager determine what the ultimate effect will be. A
Planning failure effect is defined as the result of a
Team failure mode on the function of the product/
process as perceived by the customer. They
should be described in terms of what the
customer might see or experience should the
identified failure mode occur
5 Production & Level 6 General Severity Ranking is based on a scale of 1 to 10.
Quality Manager A 10 means the effect has a dangerously high
Planning severity leading to a hazard without warning.
Team Conversely, a severity ranking of 1 means the
severity is extremely low. The intent of the
ranking is to help determine whether a failure
would be a minor nuisance or a catastrophic
occurrence to the customer. Special attention
will be taken into consideration when severity
rankings are a 9 or 10. Carrective action may
be taken to ensure the risk is addressed
Organization Name: Worldwide Technologies Date: October 1, 2007 Procedure Name: FMEA Procedure Owner: General Manager Document Approver: General Manager Revision: 00 Scope: This process addresses how Worldwide Technologies Definition: conducts a FMEA for production parts.
Obtain WWT-FMEA-001
Identify Potential Failure Modes
Identify Potential Effect of Failure
Create Severity Ranking For Each Failure
Identify Item/Part
Function
WWT-PR-FMEAP-001 Page 1 of 3 REV00
6 Production & Level 6 General Identify the potential cause of each failure
Quality Manager mode. The potential cause for each failure
Planning mode should be identified and documented.
Team The causes should be listed in technical terms
7 Production & Level 6 General Enter the probability factor. A numerical weight
Quality Manager should be assigned to each cause that indicates
Planning how likely that cause is (probability of the cause
Team occuring). The occurrence ranking scale is on a
relative ranking scale from 1 to 10. An
accurrence ranking of 10 means the failure
mode occurrence is high and happens all the
time. Conversely, a 1 means the probability of
occurrence is remote.
8 Production & Level 6 General Identify current controls ( design or process).
Quality Manager Current controls (design or process) are the
Planning mechanisms that prevent the cause of the
Team failure mode from occuring or which detect the
failure before it reaches the customer
9 Production & Level 6 General List detection activities to assure design
Quality Manager adequacy and prevent or reduce occurrence.
Planning (Testing, analysis, monitoring, etc.)
Team
10 Production & Level 6 General Determine the likelihood of Detection. Detection
Quality Manager is an assessment of the likelihood that the
Planning Current Controls (design and process) will
Team detect the cause of the failure mode or the
failure mode itself, thus preventing it from
reaching the customer. The detection scale is
on a scale from 1 to 10. A detection ranking of
1 means that the chance of detecting a failure
is certain. Conversely, a 10 means there is
absolute certainty of non-detection
11 Production & Level 6 General This number gives us a relative ranking. The
Quality Manager higher the R.P.N., the higher the potential risk.
Planning The R.P.N. is used to prioritize items that require
Team additional quality planning or action. The RPN =
(Severity) X (Occurrence) X (Detection). The
R.P.N. gives us an excellent tool to prioritize for
improvement efforts. R.P.N over 150 require
countermeasures to be put in place to insure
good product is produced.
Identify Potential Cause/Mechanism
of Failure
Identity and Enter the Probability of
Each Cause
Identify Current Design Controls
(Prevention)
Determine the Liklihood of Detection
Review Risk Priority
Numbers
Identify Current Design Controls
(Detection)
WWT-PR-FMEAP-001 Page 2 of 3 REV00
12 General Determine Recommended Actions to address
Manager potential failures that have a high R.P.N. These
actions could include specific inspection,
testing or quality procedures, selection of
different components or materials, preventive
maintenance, etc.
13 Production & Level 6 General Assign Responsibility and a target completion
Quality Manager date for these actions
Planning
Team
14 Production & Level 6 General After actions have been taken, re-assess the
Quality Manager severity, probability and detection and review
Planning the revised R.P.N.
Team
15 Production & Level 6 General Update the FMEA as the design or process
Quality Manager changes, the assessment changes or new
Planning information becomes known
Team
Update FMEA as
Design or Process Changes
Determine Recommended
Action
Assign Responsibility & Target
Completion
Indicate Actions Taken
WWT-PR-FMEAP-001 Page 3 of 3 REV00
Number Activity Responsibility Authority Support Information
1 WWT Level 6 WWT Complaint can be about NCP,
Employee Dept process or procedure.
Heads
2 WWT Level 6 WWT Notify Dept. Head about
Employee Dept Customer Complaint.
Heads
3 WWT Level 6 General Dept. Head should fill out
Dept Manager Customer Complaint
Heads Record(WWT-CCR-001)
4 WWT Level 6 General Dept. Head should notify
Dept Manager General Manager immediately
Heads after receiving complaint.
5 WWT Level 6 General Dept. Head should gather
Dept Manager associates or team to
Heads address the situation and
determine the root cause of
the problem.
Organization Name: Worldwide Technologies Date: April 6, 2010 Procedure Name: Handling Customer Complaints Owner: General Manager Document Approver: General Manager Revision: 02 Scope: This process addresses how Worldwide Technologies Definition: Dept. Heads handles customer complaints. Sara Bruner - Office Manager Mike Dowell - Sales Manager Sara Bruner - Production Mgr./Quality Coordinator Sara Bruner - Purchasing Sara Bruner - Shipping / Receiving Brian Anderson - Job Shop/Production Manager NOTE: We will always use customer forms instead of WWT's if they are available and required.
Receive complaint
Notify Dept. Head
Fill out Complaint
Record.
Notify General
Manager about complaint.
Determine Root
Cause
WWT-PR-CC-001 Page 1 of 2
6 WWT Level 6 General Team should conclude
Dept Manager whether the complaint can
Heads be resolved and how.
No
Yes
7 WWT Level 6 General Responsible Dept. Head will
Dept Manager discuss course of action
Heads with the customer.
8 WWT Level 6 General See WWTs - Corrective
Dept Manager Action Procedure.
Heads
9 WWT Level 6 General Dept. Head should gather
Dept Manager feedback from customer
Heads regarding original
complaint.
10 WWT Level 6 General Inform customer that no
Dept Manager other action can be taken
Heads regarding complaint.
Can complaint be
resolved?
10
Let Customer know
of action we propose.
Implement Corrective
Action.
Gather feedback
Let customer know that no further action can be taken
WWT-PR-CC-001 Page 2 of 2
Number Activity Responsibility Authority Support Information
1 ISO Level 6 General Plan format and content established. Look at
Coordinator Manager importance of areas to be audited, as well as,
results of previous audits. We will audit
"problem areas" as needed. Auditors shall
ensure objectivity and impartially of the audit
process and no auditor shall audit their
own work
2 ISO Level 6 General Understanding of QMS audit plan format
Coordinator Manager and content
3 ISO Level 6 General Knowledge of QMS processes and
Coordinator Manager associated areas
4 Internal Level 6 ISO Audit Plan and access to ISO 9001:2000
Auditor Coordinator
5 Internal Level 4 ISO Identifies Non-conformance to ISO
Auditor Coordinator9001:2000
No
Yes
Organization Name: Worldwide Technologies Date: October 14, 2008 Procedure Name: Internal Auditing Owner: General Manager Document Approver: General Manager Revision: 02 Scope: This process addresses how Worldwide Technologies Definition: WWT will conduct internal audits the 4th plans, implements, and follows up on their Internal Auditing Qtr. annually. WWT wil also conduct additional audits procedures used to monitor their QMS. as needed.
Audit Plan
Published
Notification to
Affected Areas
Conduct
Audit
Audit Scope,
Criteria & Method Established
Non-conformances
Found?
7
WWT-PR-IA-001 Page 1 of 2
6 ISO Level 6 General Corrective Action Process using form
Coordinator Manager WWT-CAR-001.
We will notify customers in writing if
investigations show that the results may
have been affected.
7 ISO Level 6 General Notes and data from Internal Auditors
Coordinator Manager
8 ISO Level 6 General Analysis of Data Process
Coordinator Manager
9 General Level 6 Mgnmt Management Review Process
Manager Team
Conduct Management
Review Process
Implement Corrective
Action Process
Audit Results
Published
Implement Analysis of
Data Process
WWT-PR-IA-001 Page 2 of 2
Number Activity Responsibility Authority Support Information
1 Quality Level 6 General As indicated by traveler
Coordinator Manager
2 Shipper Level 6 Supervisor
No
Yes
3 Shipper Level 6 SupervisorN/A
4 Shipper Level 6 SupervisorPer Job Traveler
5 General Level 6 Office Results of Monthly Inventory
Manager Manager
Organization Name: Worldwide Technologies Date: October 1, 2007 Procedure Name: Inventory Control Owner: General Manager Document Approver: General Manager Revision: 00 Scope: This process addresses how Worldwide Technologies Definition: maintains control of their final product which is held at remote location.
Final Inspection
P/U by Customer
to Warehouse
Customer removes from Warehouse
Ship to Customer
4
Shipping
WWT-PR-INVC-001 Page 1 of 2
6 General Level 6 Office End of Month Consignment Report
Manager Manager
7 Office Level 6 General Updated end of month consignment report
Manager Manager
Billing
Inventory
WWT-PR-INVC-001 Page 2 of 2
Number Activity Responsibility Authority Support Information
1 Operator Level 6 SupervisorIdentified malfunction with hardware or
software. OR Upgrade installation
requirement
2 IT or Level 6 Operator Analysis of malfunction OR Upgrade request
Contractor
3 IT or Level 6 Operator Results of review of the indications OR
Contractor Upgrade material
4 IT or Level 4 Operator Results of analysis
Contractor
5 General Level 6 SupervisorResults of analysis
Manager
No
Yes
Organization Name: Worldwide Technologies Date: October 1, 2007 Procedure Name: Information Technology Owner: General Manager Document Approver: General Manager Revision: 00 Scope: This process addresses how Worldwide Technologies Definition: operates their computer hardware and software systems in support in producing products in meeting customer requirements.
Request Help
Determine
Root Cause
Report findings
and required options
Conduct Analysis
Review options &
risks
9
WWT-PR-IT-001 Page 1 of 2
6 IT or Level 6 Operator N/A
Contractor
7 Operator Level 5 SupervisorOperational status of equipment
No
Yes
8 IT or Level 6 Operator All related to cause and repairs OR
Contractor notification of complete upgrade
9 Operator Level 6 SupervisorOperational status of equipment
Resume Normal
Operation
Perform Hardware or
Software Repairs
Report Results to Equipment
Owner
Was the Repair
effective?
4
WWT-PR-IT-001 Page 2 of 2
Number Activity Responsibility Authority Support Information
1 Production Level 6 General List of all equipment requiring periodic or
Manager Manager Adhoc Maintenance
2 Production Level 6 General Scheduled Maintenance requirements on
Manager/ Manager identified equipment list (I.e. manufacturer's
Maintenance suggested cycle)
3 Production Level 6 General Supervisors/Production Manager are
Manager Manager responsible for reassigning job and operator
while planned maintenance is being
performed
No
Yes
4 Maintenance Level 5 ProductionDetermine how long the maintenance or repair
Manager would keep equipment down
5 Maintenance Level 5 ProductionInformation related to periodic requirements
Manager or equipment failure
Organization Name: Worldwide Technologies Date: October 1, 2007 Procedure Name: Machine Maintenance Owner: Production Manager Document Approver: General Manager Revision: 01 Scope: This process addresses how Worldwide Technologies Definition: Maintenance performs regularly scheduled P/M and any ensures equipment maintenance is conducted. repairs with the aid of operators
Identify Equipment to be Maintained
Identify Maintenance Frequences or Adhoc repair
timeline
Perform Planned (or Adhoc Maintenance)
Determine
Maintenance Requirements
Can Replacement Equipment be used during
maintenance?
10
WWT-PR-MM-001 Page 1 of 2
6 Maintenance Level 5 ProductionEquipment Operations compared to
Manager expectations
Yes-prepare equipment for return to production
No No-Notify team of added delay
Yes
7 Maintenance Level 6 ProductionRecord type of maintenance performed
Manager
8 Maintenance Level 6 ProductionMaintenance will notify Production Supervisor
Manager that equipment can be returned to production
9 Maintenance Level 6 General Operator and maintenance will continue to
Manager asses equipment operation
10 Production Level 6 General Production Manager/Supervisor is
Manager Manager responsible to notify customer to let them know
of possible production shortages due to
machine breakdown
Production Manager
to Contact Customer
Update Equipment Maintenance
Records
Notify Supervisor/Manager equipment is ready
Determine if maintenance or repair is successful
4
Monitor equipment
performance
WWT-PR-MM-001 Page 2 of 2
Number Activity Responsibility Authority Support Information
1 General Level 6 Mngt. Results about the QMS coming from
Manager Team Customer, Employees, Processes and
Suppliers.
2 Management Level 6 Results of Audits, Customer Feedback,
Team Process Performance, Product Conformity,
Status of Preventive & Corrective Actions,
Follow up from previous Management
Reviews, Changes that could affect the QMS,
Recommendations for Improvement.
3 Management Level 6 Inputs from QMS to address issues discovered
Team since last Management Review meeting.
Management Review meetings will be held
Quarterly.
4 General Level 6 Mngt. Improvement of the effectiveness of the QMS
Manager Team and its processes, Improvement of product
related to customer requirements,
Resource needs
Organization Name: Worldwide Technologies Date: June 17, 2008 Procedure Name: Management Review Owner: General Manager Document Approver: General Manager Revision: 02 Scope: This process addresses how Worldwide Technologies Definition: reviews and improves their QMS.
Analysis of Data Process
Conduct Management
Review Meeting
Organize Outputs from
Management Review
Organize Inputs to
Management Review
WWT-PR-MR-001 Page 1 of 1
Number Activity Responsibility Authority Support Information
1 Supervisor Level 6 Sales Contacted by the customer (written or
Sales Manager verbally). Verbal orders are confirmed.
Engineer
2 Supervisor Level 6 Sales Ref E2 Quoting. Review P.O. and Quote.
Sales Manager
Engineer
3 Supervisor Level 6 Sales Ref E2 Quoting
Sales Manager
Engineer
No
Yes
4 Supervisor Level 6 Sales E2 Order Entry. Entry into E2 is evidence of
Sales Manager review.
Engineer
5 Supervisor Level 6 Sales As per Customer request, Information from
Manager E2 (routing).
Organization Name: Worldwide Technologies Date: March 10, 2008 Procedure Name: Order Entry/Job Shop Owner: Sales Manager Document Approver:General Manager Revision: 01 Scope: This process addresses howWorldwide Technologies Definition: uses the received quotes and transitions that request into production instructions.
Notification of Job by Customer (from Sales/Quoting
Enter order in E2 for Job #
Print Job Traveler
Route (Traveler development
Obtain Quote from
E2
2
WWT-PR-OEJS-001 Page 1 of 2
6 Engineering Level 6 Sales Prints can be attached to job traveler or stored
Manager electronically.
7 Engineering Level 6 Sales Place traveler in supervisors tray.
Manager
Give Traveler to Job Shop Supervisor
Print Availability
WWT-PR-OEJS-001 Page 2 of 2
Number Activity Responsibility Authority Support Information
1 Production Level 6 General As per customer request.
Manager Manager
2 Production Level 6 General N/A
Manager Manager
No
Yes
3 Office Level 6 Office Customer information, pricing, etc.
Manager Manager
4 Shipper Level 6 ProductionN/A
Manager
5 Office Level 6 Office As per packing slip
Manager Manager
Organization Name: Worldwide Technologies Date: October 1, 2007 Procedure Name: Order Entry/Production Owner: General Manager Document Approver: General Manager Revision: 00 Scope: This process addresses how Worldwide Technologies Definition: enters production orders into its E2 System.
Receive Production Request from
Customer
Enter Relevant
Information in E2
Receive Parts and P.O. for
Manufacturing Process
Enter Inventory
New Customer
4
WWT-PR-OEP-001 Page 1 of 2
6 Office Level 6 Office P.O., quantity, part numbers, etc. in E2
Manager Manager
7 Office Level 6 Office As per customer request. Not all Production
Manager Manager parts have a job traveler created
8 Office Level 6 Office
Manager Manager
File P.O. and Document into Customer file
Enter order for Job #
Create Job Traveler
WWT-PR-OEP-001 Page 2 of 2
Number Activity Responsibility Authority Support Information
1 Management Level 5 Job Sources: Preventive/Predictive Maintenance -
Team Shop CA Impact - SPC - Document Revies -
OperationsMistake-proofing - Management Review -
Analysis of Data - Internal Audits -
Employee Suggestions
2 Management Level 5 Job Information showing trend data of
Team Shop potential problem(s)
Operations
3 General Level 6 Mgmt Objective fact-based data on performance
Manager Team
No
Yes
4 Management Level 6 Data on Performance
Team
5 All relivent data on options to prevent
future problems
Organization Name: Worldwide Technologies Date: October 1, 2007 Procedure Name: Preventive Action Owner: General Manager Document Approver: General Manager Revision: 00 Scope: This process addresses how Worldwide Technologies Definition: Use Preventive Action Request Form identifies, potential problems and uses a systematic approach to WWT-PA-001 resolving them before they occur.
Collect Data
Determine
Root Cause
Develop Preventive Action Plan
Identify
Potential Problem(s)
Analyze Risk (low
risk=No) 10
WWT-PR-PA-001 Page 1 of 3
6 Management Level 5 Job The agreed upon Preventive Action Plan
Team Shop
Operations
7 Management Level 6 Review data on performance since
Team Preventive Action Plan implementation
No
Yes
8 Management Level 6 Job Data resulting from Preventive Action Plan
Team Shop
Operations
9 Management Level 5 Job All data related to problem, plan, and results
Team Shop
Operations
Report Results to Management
Review
Implement Preventive Action Plan
Record Actual Effect
Was the Plan
Effective?
5
WWT-PR-PA-001 Page 2 of 3
WWT-PA-001
WWT-PR-PA-001 Page 3 of 3
../Documents/Preventive Action Request.doc
Number Activity Responsibility Authority Support Information
1 Quality Level 5 General Information identifying a need for a new
Coordinator Manager process that will be included in the QMS
2 Quality Level 6 General The person(s) who will be responsible for the
Coordinator Manager development and implementation of the new
process
3 Quality Level 6 General All required activities related to the proper
Coordinator Manager operation of the new process. Knowledge of
operating Microsoft Excel
4 Quality Level 6 General Verification of the accuracy of the steps in
Coordinator Manager the new process
5 Quality Level 6 General Significant gap between the new process and
Coordinator Manager current knowledge levels of involved
employees
No
Yes
Organization Name: Worldwide Technologies Date: Feburary 15,2008 Procedure Name: Process Design Owner: General Manager Document Approver: General Manager Revision: 00 Scope: This process addresses how Worldwide Technologies Definition: identifies and designs processes within their QMS.
Identify need for New Process
Identify Step of Process
Test
Process
Identify Process Owner
Train Employees on Process
7
WWT-PR-PD-001 Page 1 of 2 Rev 00
6 Quality Level 6 General Gap between the original documentation and
Coordinator Manager the needed changes
7 Level 6 General All data related to the new process
Manager
Implement
New Process
Make Adjustments to Documentation
WWT-PR-PD-001 Page 2 of 2 Rev 00
Number Activity Responsibility Authority Support Information
1 Operator Level 6 Production Operator should receive Job Traveler and/or
Manager Process Control Plans from Production
Manager and/or Supervisor.
2 Operator Level 6 Production Operator should ensure that the release
Manager number on the box of parts that they are about
to run match the release number on the
Traveler. If the operator has to get or changes
parts, he/she must make sure that the Traveler
and the release on the box match. The
operator must clock "in" on a new Job if they
switch part numbers or the release number
changes for any reason. The operators should
run the releases in order in which they were
received. Please contact the Production
Manager, supervisor or shipping department
for the next release to be run.
3 Operator Level 6 Production Operator should inspect machine to ensure
Manager that guards are in place. Inspect for tool wear,
coolant levels etc. before operating machine.
4 Operator Level 6 Production Match up part number with the correct
Manager inspection sheets. Please see
supervisor and/or Production Manager if
iunsure on correct inspection sheets.
5 Operator Level 6 Production Look for calibration sticker on all measuring
Manager equipment that is used in the verfication
process of production parts. If you do not find
sticker or if it is out of calibration date, please
let the quality dept. and/or production manager
know immediately. Do not proceed until
calibration is verified. See Y:\ISO Misc\
ISO Calibration for specific due date
(intervals) for instrument calibration.
Organization Name: Worldwide Technologies Date: October 1, 2007 Procedure Name: Production Owner: General Manager Document Approver: General Manager Revision: 01 Scope: This process addresses how Worldwide Technologies Definition: Operators are to perform the duties of production to meet Customer demands.
Receive Job Instructions
from Supervisor
Pre-Production Machine & Tooling
Inspection
Get correct inspection
sheets
Inspect Gauges for Calibration
Due Date
Clock "IN" on
appropiate Job #
WWT-PR-PROD-001 Page 1 of 5
6 Production Check calibration on all measuring equipment to
Manager be used in the production process before use.
Calibrate if needed.Continue to check calibration
on equipment at required intervals or as needed
to verify accuracy. If gauges are found to be
out of tolerance during inspection, all machined
parts previously placed in the shipping
container must be re-verified for correctness.
7 Operator Level 6 Production Check first piece with appropriate gauges to
Manager verify proper machine settings. Record all
findings on the proper inspection sheet.
First piece must be inspected and signed off
according to policy (WWT-FFP-001)
8 Operator Level 6 Production Begin production as per Traveler/Process
Manager Control Plans.
9 Operator Level 6 Production All parts must be inspected during the
Manager required intervals according to the process
control plans. This information must be written
down on the inspection sheets in its entirety
at the time it is checked.
10 Operator Level 6 Quality
Manager
No
Yes
11 Operator Level 6 Production Production Parts need to be placed neatly into
Manager the appropiate shipping container.
12 Operator Level 6 Production At the end of the shift, the operator must
Manager complete a last piece inspection and record
information on the required inspection sheet.
Final piece before shipping must be inspected
and signed off
according to policy (WWT-FFP-001) Before
shipment the operator must fill out all required
information on the shipper form(Part #, Quantity,
Heat Treat #, etc.) and place in correct box or
container for shipping. If the operator is at the
end of the shift and production parts are NOT
ready to ship, the operator must use the wip
tracking form (WWT-WIPP-001) to
Calibrate Measuring Equipment with
correct Standards
Complete first
piece inspection
Begin Production
Neatly Place Parts in Shipping Container
Place Inspection sheets and/or
Shipper form in Finished Parts
Container
Inspect Parts & Record findings
Are parts within the required tolerances?
14
WWT-PR-PROD-001 Page 2 of 5
eliminate the possibility of shipping incomplete
parts
13 Operator Level 6 Production Operator will clock off job and complete
Manager required information at the end of shift.
14 Operator Level 6 Production If Parts are found to be out of tolerances,
Manager Operators are to: 1: Stop Production, 2: Fix
Process *Note If parts cannot be corrected
immediately, the operator must let his/her
supervisor know before going further.
3: Perform 100% inspection of parts
previously machined to see if any parts are out
of tolerance. If parts are defective, they will be
segregated to prevent their unintended use or
delivery. See the WWT-NCPP-001 on how to
control NCP.
Clock "OFF" Job
Stop
Production
WWT-PR-PROD-001 Page 3 of 5
WWT-PR-PROD-001 Page 4 of 5
WWT-PR-PROD-001 Page 5 of 5
Number Activity Responsibility Authority Support Information
1 Operator Level 6 Production Operator should receive Job Traveler and/or
Manager Process Control Plans from Production
Manager and/or Supervisor.
2 Operator Level 6 Production Operator should ensure that the release
Manager number on the box of parts that they are about
to run match the release number on the
Traveler. If the operator has to get or changes
parts, he/she must make sure that the Traveler
and the release on the box match. The
operator must clock "in" on a new Job if they
switch part numbers or the release number
changes for any reason. The operators should
run the releases in order in which they were
received. Please contact the Production
Manager, supervisor or shipping department
for the next release to be run.
3 Operator Level 6 Production Operator should inspect machine to ensure
Manager that guards are in place. Inspect for tool wear,
coolant levels etc. before operating machine.
Organization Name: Worldwide Technologies Date: October 1, 2007 Procedure Name: Production Owner: General Manager Document Approver: General Manager Revision: 02 Scope: This process addresses how Worldwide Technologies Definition: For Production please use the following Operators are to perform the duties of production to meet WWT-FFP-001 Customer demands. WWT-WIPP-001 WWT-NCPP-001
Receive Job Instructions
from Supervisor
Pre-Production Machine & Tooling
Inspection
Clock "IN" on
appropiate Job #
WWT-PR-PROD-001 Page 1 of 4
4 Operator Level 6 Production Check Rev Level on Traveler and the drawing
Manager to make sure they match
Match up part number with the correct
inspection sheets. Please see
supervisor and/or Production Manager if
unsure on correct inspection sheets.
5 Operator Level 6 Production Look for calibration sticker on all measuring
Manager equipment that is used in the verfication
process of production parts. If you do not find
sticker or if it is out of calibration date, please
let the quality dept. and/or production manager
know immediately. Do not proceed until
calibration is verified. See Y:\ISO Misc\
ISO Calibration for specific due date
(intervals) for instrument calibration.
6 Production Check calibration on all measuring equipment to
Manager be used in the production process before use.
Calibrate if needed.Continue to check calibration
on equipment at required intervals or as needed
to verify accuracy. If gauges are found to be
out of tolerance during inspection, all machined
parts previously placed in the shipping
container must be re-verified for correctness.
7 Operator Level 6 Production Check first piece with appropriate gauges to
Manager verify proper machine settings. Record all
findings on the proper inspection sheet.
First piece must be inspected and signed off
according to policy (WWT-FFP-001)
8 Operator Level 6 Production Begin production as per Traveler/Process
Manager Control Plans.
Check Rev Level/ Get
correct inspection
sheets
Inspect Gauges for Calibration
Due Date
Calibrate Measuring Equipment with
correct Standards
Complete first
piece inspection
Begin Production
WWT-PR-PROD-001 Page 2 of 4
9 Operator Level 6 Production All parts must be inspected during the
Manager required intervals according to the process
control plans. This information must be written
down on the inspection sheets in its entirety
at the time it is checked.
10 Operator Level 6 Quality
Manager
No
Yes
11 Operator Level 6 Production Production Parts need to be placed neatly into
Manager the appropiate shipping container.
12 Operator Level 6 Production At the end of the shift, the operator must
Manager complete a last piece inspection and record
information on the required inspection sheet.
Final piece before shipping must be inspected
and signed off
according to policy (WWT-FFP-001) Before
shipment the operator must fill out all required
information on the shipper form(Part #, Quantity,
Heat Treat #, etc.) and place in correct box or
container for shipping. If the operator is at the
end of the shift and production parts are NOT
ready to ship, the operator must use the wip
tracking form (WWT-WIPP-001) to
eliminate the possibility of shipping incomplete
parts
Neatly Place Parts in Shipping Container
Place Inspection sheets and/or
Shipper form in Finished Parts
Container
Inspect Parts & Record findings
Are parts within the required tolerances?
14
WWT-PR-PROD-001 Page 3 of 4
13 Operator Level 6 Production Operator will clock off job and complete
Manager required information at the end of shift.
14 Operator Level 6 Production If Parts are found to be out of tolerances,
Manager Operators are to: 1: Stop Production, 2: Fix
Process *Note If parts cannot be corrected
immediately, the operator must let his/her
supervisor know before going further.
3: Perform 100% inspection of parts
previously machined to see if any parts are out
of tolerance. If parts are defective, they will be
segregated to prevent their unintended use or
delivery. See the WWT-NCPP-001 on how to
control NCP.
Clock "OFF" Job
Stop
Production
WWT-PR-PROD-001 Page 4 of 4
Number Activity Responsibility Authority Support Information
1 Operator Level 6 Job Operator should receive Job Traveler and
Shop work instructions (print) from Supervisor.
Supervisor
2 Operator Level 6 Job Employee Must Clock "IN" before
Shop starting a job.
Supervisor
3 Operator Level 6 Job Employee must inspect machine to ensure
Shop that the quards are in place. Inspect tooling,
Supervisorcoolant & oil levels before operating machine.
4 Operator Level 6 Job Revision Level.
Shop The revision level on the print must match the
Supervisorrevision level on the traveler. If the traveler or
print does not have a revision level or they DO
NOT match the operator must stop and ask
supervisor for verification.
5 Operator Level 6 Job Verify accuracy of all measuring
Shop instruments to be used in the
Supervisormachining process.
6 Operator Level 6 Job Begin production as per Traveler/Print.
Shop Before the job goes to the next
Supervisoroperation and/or is ready to ship to the
customer, Operator must initial & date the
traveler in the routing field to verify part
quality and step completion, it must be
inspected using Worldwide Technologies
calibrated gages or customer supplied
calibrated gauges. (See Use of
Measuring Device Procedure.)
Organization Name: Worldwide Technologies Date: February 20, 2008 Procedure Name: Production - Job Shop Owner: General Manager Document Approver: General Manager Revision: 01 Scope: This process addresses how Worldwide Technologies Definition: Job Shop personnel are to perform their duties to meet Customer demands.
Receive Job Instructions
from Supervisor
Pre-Production Machine & Tooling
Inspection
Verify Correct
Print with Traveler
Check Calibration on Measuring Instruments
Clock "IN"
on Job
Begin Machining Process
WWT-PR-PJS-001 Page 1 of 2
7 Operator Level 6 Job Finished product must be inspected using
Shop WWT or Customer supplied Calibrated gauges
Supervisoror instruments. Look for Calibration sticker on
all WWT measuring equipment that is used in
the verification process. If you do not find a
sticker or is it is out of calibration date, please
let the Quality Dept. &/or Operations Manager
know immediately. DO NOT proceed until
calibration is verified.See Y:\ISO Misc\
Calibration for specific due date (intervals) for
instrument calibration. However, 3D surfaces
that have to be ground by the customer after
receiving may just require a visual inspection.
Supervisors will create traveler with specific
inspection requirements. Each employee MUST
inspect and scan traveler after completing
operation.
8 Operator Level 6 Job
Shop
Supervisor
9 Operator Level 6 Job Let Supervisor know that the operation &/or
Shop job is complete and needs to go to the
Supervisornext operation.Notify
Supervisor when Job is completed
Inspect Part/Parts using WWT Calibrated Gauges
Clock "OFF"
Job
WWT-PR-PJS-001 Page 2 of 2
WWT-APQP-001
WWT-APQP-SIM-001
WWT-APQP-SR-001
WWT-APQP-A2-001
WWT-APQP-A4-001
WWT-APQP-A5-001
WWT-APQP-A6-001
WWT-APQP-A7-001
WWT-APQP-A8-001
WWT-APQP-APP.E-001
WWT-APQP-AF-001
WWT-CP-001
WWT-FMEA-001
Number Activity Responsibility Authority Support Information
1 Office Manager Level 6 ProductionDiscuss specific needs and expectations
Manager with customer. Review P.O. (Please see
Contract Review procedure)
2 Production Level 6 General Production Team will meet with members
Manager Manager from Engineering, Sales, Quality and others
if needed to discuss project. Please see
information in the Definition Section.
If required by customer to document, Complete
WWT-APQP-001. Team
Leader will be designated and
responsibilities will be assigned to
different elements of the project.
3 Production Level 6 General Process will be established for the new
Manager Manager production project (Order of operation,
machine designation, etc). If needed and/or
required a flow chart, control plan, PFMEA will
prepared. *Please note - Some customers
demand such quick turnaround time for parts
that some or all of the above mentioned is not
required or feasible. Team Leader will be
responsible to make sure that all
designated elements are completed on
time (WWT-APQP-SR-001) if APQP is required
by customer.
4 Production Level 6 General Production Dept. will produce PPAP part for the
Manager Manager submission to customer. The Quality Dept. will
analyze and check all characteristics of part
and prepare required paperwork. The quality
department will also update inspection sheets
if needed. See PPAP procedure for more
info regarding PPAP's (WWT-PR-PPAPP-001)
Organization Name: Worldwide Technologies Date: October 1, 2007 Procedure Name: Production & Quality Planning Owner: General Manager Document Approver: General Manager Revision: 01 Scope: This process addresses how Worldwide Technologies Definition: PPAP = Production Part Approval Process plans for new production projects to meet customer demands. Please use the following if needed: WWT-APQP-001v 00 = APQP Info. WWT-APQP-SIM-001 Rev 00 = Scope & Initial Meeting WWT-APQP-SR-001 Rev 00 = APQP Status Report WWT-APQP-A2-001 Rev 00 = A-2 Design Info Checklist WWT-APQP-A4-001 Rev 00 = Product/Process Quality Checklist WWT-APQP-A5-001 Rev 00 = Floor Plan Checklist WWT-APQP-A6-001 Rev 00 = Process Flow Chart WWT-APQP-A7-001 Rev 00 = Process FMEA Checklist WWT-APQP-A8-001 Rev 00 = Control Plan Checklist WWT-APQP-APP.E-001 Rev 00 = Team Feasibility Comitment WWT-APQP-AF-001 Rev 00 = Product Quality Planning Summary and Sign-Off WWT-CP-001 Rev 2006 = Control Plan WWT-FMEA-001 Rev 2006 = Failure Modes Effects Analysis
Receive P.O. from Customer
Gather Production
Planning Team
Decide to Quote/No
Quote
Establish process for
Production
Decide to Quote/No
Quote
Produce PPAP
WWT-PR-PQP-001 Page 1 of 4
5 Production Level 6 General Worldwide Technologies will gather feedback
Manager Manager from customer after PPAP submittal to see if we
have met their demands and expectations (This
normally takes place with a phone conversation
from the customers QA department.) If required
we will make adjustments (Corrective Action)
to fix problem and re-submit PPAP.
7 Production Level 6 General Begin production as scheduled.
Manager Manager
Decide to Quote/No
Quote
Gather Feedback and/or Corrective
Action
Begin production of
Approved Part
WWT-PR-PQP-001 Page 2 of 4
WWT-APQP-001
WWT-APQP-SIM-001
WWT-APQP-SR-001
WWT-APQP-A2-001
WWT-APQP-A4-001
WWT-APQP-A5-001
WWT-APQP-A6-001
WWT-APQP-A7-001
WWT-APQP-A8-001
WWT-APQP-APP.E-001
WWT-APQP-AF-001
WWT-CP-001
WWT-FMEA-001
WWT-PR-PQP-001 Page 3 of 4
../Documents/APQP Info.doc../Documents/APQP- Initial Meeting and Scope.doc../Documents/APQP - Status Report.doc../Documents/APQP-A-2.doc../Documents/APQP-A-4.doc../Documents/APQP-A-5.doc../Documents/APQP-A-6.doc../Documents/APQP-A-7.doc../Documents/APQP-A-8.doc../Documents/APQP-Appendix E.doc../Documents/APQP-Appendix F.doc../Documents/CONTROL PLAN.xls../Documents/FMEA Template.xls
WWT-PR-PQP-001 Page 4 of 4
Number Activity Responsibility Authority Support Information
1 Supervisor Level 6 Mngt. Sales Forecast, Capital Equipment, People
Team Resources, Market Analysis, Capacity
2 Production Level 6 Mngt. Identified resources and where they
Manager Team are allocated
3 Operator Level 6 General Data from company processes to which
Manager resources were allocated
4 Production Level 6 Mngt. Data related to the need to allocate
Manager Team additional resourcesd (from Analysis of
Data Process)
No
Yes
5 Production Level 6 Ops. Data related to the use or need for resources
Manager Manager
Organization Name: Worldwide Technologies Date: November 15, 2010 Procedure Name: Provision of Resources Owner: General Manager Document Approver: General Manager Revision: 00 Scope: This process addresses how Worldwide Technologies Definition: provides required resources to ensure their capability to produce products in order to meet customer requirements.
Meet to Determine need for Additional
Resources
Monitor use
of Resources
Provide Input to
Management Review
Provide
Resources/ Reevaluate
Resources Adequate?
2
WWT-PR-PROVR-001 Page 1 of 1 REV00
WWT-SUCR-001
Number Activity Responsibility Authority Support Information
1 Supervisor Level 6 General Go to E2 to determine if this is a new
Manager material order. If not, look up the last order
made for this material.
2 Purchasing Level 6 General Repeat order from same vendor of
Agent Manager consumable goods. Certain vendors only
supply material needed. Customer
requested supplier.
No
Yes
3 Purchasing Level 6 General Information related to the chosen vendor.
Agent Manager
4 Office Level 6 General RFQ's compared to past RFQ's
Manager Manager
5 Office Level 6 General Vendor Source List and past performance
Manager Manager
Organization Name: Worldwide Technologies Date: October 1, 2007 Procedure Name: Purchasing / Receiving Owner: General Manager Document Approver: General Manager Revision: 00 Scope: Only related to the purchase of materials for production Definition: WWT will select suppliers based on the Supplier (Job Shop, Engineering, Production, etc. Departments. Criteria. See WWT-SUCR-001. Production Manager will order production material based on customer demand to prevent excess inventory. In addition, Production Manager will also notify suppliers to communicate drastic fluctuations in demand of product.
Receive Purchase Request from
Supervisor
Complete RFQ chosen Vendor
Review RFQ for completeness & accuracy before
submission
Confirm Vendor selection &
Review/Track Performance
Is RFQ Required?
6
WWT-PR-PURREC-001 Page 1 of 2
../Policies/ISO SUPPLIER CRITERIA.doc
6 Office Level 6 General Knowledge of E2 System
Manager Manager
7 Office Level 6 General Complete P.O. with knowledge of
Manager Manager requirements
8 Receiving Level 6 General Shipping documentation. Any gauges or
Manager measuring equipment, will be given to the
Quality Department for review, monitoring
& recording of certification.
9 Office Level 6 Quality P.O. and Shipping Documantation.
Manager Manager
10 Operator Level 5 Quality Customer and established quality
Manager requirements
11 Shipper Level 6 Office Historical data on Purchasing/Receiving
Manager process
End of Process
Complete P.O.
Make copy of P.O. then file away
Receive Material
Check against P.O.
Mark raw materials
WWT-PR-PURREC-001 Page 2 of 2
Number Activity Responsibility Authority Support Information
1 Document Level 6 General Any data saved on server
Owner Manager will be backed up on a daily
basis. Critical information
saved on the server will be
password protected.
2 IT or Level 6 General IT will change tape on a
Contractor Manager daily basis. Tapes will be
stored in a fireproof safe.
Organization Name: Worldwide Technologies Date: October 1, 2007 Procedure Name: Records - Protection and Backup Owner: Quality Manager Document Approver: Quality Manager Revision: 00 Scope: This process addresses how Worldwide Technologies Definition: protects and backs up records stored electronically.
Save record in proper folder.
System backs up
data daily.
WWT-PR-RECPB-001 Page 1 of 1
Number Activity Responsibility Authority Support Information
1 Supervisor Level 6 Sales Customer Request
Sales Manager
Engineer
2 Supervisor Level 6 General Availability of Machine.
Sales Manager Process suitable for facility
Engineer
3 Supervisor Level 6 General Availability of Machine.
Sales Manager Process suitable for facility
Engineer
4 Supervisor Level 6 Sales Knowledge of E2 System
Sales Manager
Engineer
5 Supervisor Level 6 Sales Knowledge of E2 System
Sales Manager
Engineer
Organization Name: Worldwide Technologies Date: October 1, 2007 Procedure Name: Sales/Quoting Owner: Quality Coordinator Document Approver: General Manager Revision: 00 Scope: This process addresses how Worldwide Technologies Definition: At Supervisors descretion they may or may not contacts or are contacted by customers to determine if they enter routing information in the E2 system as they are are a match between Worldwide's capability and the customer's quoting a job. requirements.
Receive RFQ
Decide to Quote/No
Quote
Decide to Quote/No
Quote
Decide if this will be done "in house" or
not
Decide to Quote/No
Quote
Go to Quoting in E2
Decide to Quote/No
Quote
Go to
Quotation/New/ Customer
Code/Enter Quote
WWT-PR-SQ-001 Page 1 of 2
6 Supervisor Level 6 Sales Quotation from E2 (Tender -
Manager Job or services to be
performed).
7 Supervisor Level 6 Sales Review Quote with customer.
Sales Manager (For Example: phone
Engineer conversation, fax, or e-mail)
Decide to Quote/No
Quote
Send Quotation to
Customer for Acceptance
Follow up on Quote with the customer
WWT-PR-SQ-001 Page 2 of 2
Number Activity Responsibility Authority Support Information
1 Production Level 6 General Production Manager/Supervisor will contact
Manager Manager production customers and look at job
Job Shop schedule to review daily production demands
Manager
2 Production Level 6 General Production Manager/Supervisor will review
Manager Manager shift schedule to ensure that there are
Job Shop sufficient qualified workers scheduled to
Manager meet production demands and due dates
3 Production Level 6 General
Manager Manager
Job Shop
Manager
No
Yes
4 Production Level 6 General Production Manager/Supervisor will contact
Manager Manager qualified workers in advance to schedule
Job Shop overtime needs
Manager
5 Production Level 6 General
Manager Manager
Job Shop
Manager
Organization Name: Worldwide Technologies Date: October 1, 2007 Procedure Name: Scheduling Overtime Procedure Owner: Quality Coordinator Document Approver: General Manager Revision: 00 Scope: This process addresses how Worldwide Technologies Definition: Overtime must be approved in advance by addresses how overtime needs are evaluted on a daily basis a Supervisor and/or Production Manager.
Review Production/ Job
Schedule
Schedule Qualified
Workers for Overtime
End of
Process
Review Personnel
Shift Schedule
Are Workers Needed to
work overtime
5
WWT-PR-SOPR-001 Page 1 of 1
Number Activity Responsibility Authority Support Information
1 Production Level 6 General Customer directed supplier
& Quality Manager
Planning
Team
No
Yes
2 Production Level 6 General See PPAP Procedure for Lower Level
& Quality Manager Components (WWT-PR-PPAPLLC-001)
Planning
Team
3 Production Level 6 General See WWT-SPR-001
Manager Manager
4 Production Level 6 General Production Team review Form and
& Quality Manager Specifications of Product
Planning
Team
5 Production Level 6 General Information based on product characteristics
& Quality Manager and specifications
Planning
Team
No
Yes
Organization Name: Worldwide Technologies Date: October 1, 2007 Procedure Name: Supplier PPAP Requirements Owner: Quality Coordinator Document Approver: Quality Coordinator Revision: 00 Scope: This process addresses Worldwide Technologies Definition: requirements for Supplier PPAPs.
Submit Supplier PPAP
Submission Requirements
To Supplier
Review PPAP Submission for
Approval
Obtain Approval Status/Records From Customer
Are Suppliers Recommemde
d By
Customer?
3
Did PPAP
Pass Approval?
7
WWT-PR-SPPAPR-001 Page 1 of 2
6 Production Level 6 General Approved PPAP
Manager Manager
7 Production Level 6 General Failed PPAP
Manager Manager
Notify Customer & Resubmit
PPAP
Notify Customer
of Approval
WWT-PR-SPPAPR-001 Page 2 of 2
Number Activity Responsibility Authority Support Information
1 Sort/Rework Level 6 General As per customer request
Coordinator Manager
2 Sort/Rework Level 6 General N/A
Coordinator Manager
No
Yes
3 Office Level 6 Office Customer information, pricing, etc.
Manager Manager
4 Sort/Rework Level 6 General Customer provides detailed work instructions
Coordinator Manager which include what defects to sort for and
also any rework that needs to be performed on
the parts.
Parts are staged in Incoming Area
5 Lead Hand Level 6 Sort/ReworkAs per work instruction. Training is to be doc-
Coord. umented in form WWT-TR-004. WWT-TR-004
Organization Name: Worldwide Technologies Date: August 1, 2008 Procedure Name: Third Party Sort/Rework Owner: General Manager Document Approver: General Manager Revision: 00 Scope: This process addresses how Worldwide Technologies Definition: performs sorting and reworking of non-conforming parts that either the customer has produced or the customer's supplier has produced.
Receive Sort/Rework Request from
Customer
Obtain Relevant Information from
Customer
Receive Parts and Work Instructions for Sorting/Reworking
Process
Train Employees
New Customer
4
WWT-PR-TPS-001 Page 1 of 2
../Training/Training Program/WWT Training Matrix .xls
6 Lead Hand Level 6 Sort Remove needed bins from Incoming Area and
Coord. stage on sort floor.
7 Inspector Level 6 Lead As per work instruction.
Hand
8 Inspector Level 6 Lead Non-Conforming Parts are to be placed in RED
Hand tagged Bins.
Good Parts are to be placed in GREEN tagged
bins
9 Inspector Level 6 Lead
Hand
Yes
No
10 Lead Level 6 Office Good Parts ready for shipment must be staged in
Hand Manager the Outgoing Area.
Non-Conforming Parts ready for shipment must
be staged in the Non-Conforming Area
Stage Parts
Examine Parts
Parts are ready for
Shipment
Place Parts in
Correct Bin
Are there more parts?
7
WWT-PR-TPS-001 Page 2 of 2
Number Activity Responsibility Authority Support Information
1 Supervisor Level 4 General Based upon an identified performance problem
Manager training need OR identified promotion
opportunity
2 Supervisor Level 5 General Determine if company has the ability to provide
Manager the training internally
3 Supervisor Level 6 General Availability of all required parties
Manager
4 Supervisor Level 5 General Training material and/or Qualified Supervision
Manager to oversee training
5 Supervisor Level 6 General Performance level (before and after the
Manager training)
Organization Name: Worldwide Technologies Date: April 23, 2007 Procedure Name: Training Owner: General Manager Document Approver: General Manager Revision: 03 Scope: This process addresses how Worldwide Technologies Definition: Outside training is recorded in E2 System. ensures all personnel assigned duties are compentent based on In-house training is recorded in 2 excel spreadsheets education, training, or work experience. located in Y:\ISO Misc\Training\Training Program. Training effectiveness will be measured on a scale of 1-4 in the spreadsheets..
Identify
Training Needs
Schedule Training
Conduct Training
Monitor Trainee
Performance
Identify
Trainers/ Consultants
WWT-PR-TRAIN-001 Page 1 of 2
6 Supervisor Level 6 General Performance level (before and after the
Manager training)
No
Yes
7 Supervisor Level 6 General Information related to training need, training
Manager provider, training provided, training
effectiveness, etc.
8 Supervisor Level 6 General Enter Employee #, Go to EDIT
Manager
9 Supervisor Level 6 General Records are in E2 and within an EXCEL Chart
Manager (Training Program). Ensure the correct one
is updated
10 Supervisor Level 4 General Training Material
Manager
11 Supervisor Level 5 General Revised training material
Manager
Go To
Quality (In E2)
Go To Employee
Training (In E2)
Review Training Content/Revise
as Required
Retrain Employee
(Go To Step 5)
Was Training
Effective?
11
Record Effectiveness &
Update Employee Records
E2 Excel Matrix
WWT-PR-TRAIN-001 Page 2 of 2
Number Activity Responsibility Authority Support Information
1 Operator Level 6 SupervisorAs per print to meet customer requirements.
2 Operator Level 6 SupervisorProduct is complete to print and ready
for final inspection.
No
Yes
3 Operator Level 6 SupervisorFinished product must be inspected
(measured) with WWT calibrated or
Customer supplied calibrated gages or
instruments. However, Visual inspection will
be required for anything not requiring the use
of a measuring instrument such as 3D surfaces
that may have to be ground by the customer
after receiving or WWT prints. Supervisors
will create traveler with specific inspection
requirements. Each employee is to inspect and
scan traveler after completing operation.
Organization Name: Worldwide Technologies Date: March 11, 2008 Procedure Name: Use of Measuring Device Owner: General Manager Document Approver: General Manager Revision: 01 Scope: This process addresses how Worldwide Technologies Definition: Final Inspection = Performed by uses measuring instruments. operator.
Use Measuring
Device
Finished Product?
4
Final Inspection Required
WWT-PR-UMD-001 Page 1 of 1
Number Activity Responsibility Authority Support Information
1 General Level 6 Management Gather data relating to: Customer satisfaction,
Manager Team conformity to product, preventive action
and suppliers
2 General Level 6 Management Records generated from: Customer
Manager Team satisfaction, conformity of product,
preventive action and suppliers
3 General Level 6 Management Trend Charts in Ops Review, Quarterly
Manager Team Quality Reports
4 General Level 6 Records gathered
Manager
No
Yes
5 General Level 6 Management See Continual Improvement Procedure
Manager Team
6 General Level 6 Management Analyze records for negative trend
Manager Team
Organization Name: Worldwide Technologies Date: October 1, 2007 Procedure Name: Analysis of Data Owner: General Manager Document Approver: General Manager Revision: 00 Scope: This process addresses how Worldwide Technologies Definition: participates in the activities associated with the analysis of information resulting from Customers, Employees, Processes, or Suppliers.
Deployment of QMS Objectives
Analyze Data Against
Objectives
Initiate Continual Improvement, if applicable
Collect Data
Positive or
Stable Trend
6
WWT-PR-ADATA-001 Page 1 of 2 REV :00
No
Yes
7 General Level 6 Management Gather information that will improve process
Manager Team and objectives.
8 General Level 6 Management
Manager Team
Report results to Management
Review
Initiate Corrective
or Preventive Action
Negative Trending
8
WWT-PR-ADATA-001 Page 2 of 2 REV :00
BillingCalibration Rev02Confidential Information-Protection_StorageConflict of interestContinual ImprovementControl of RecordsCustomer FeedbackDevelopment of Control PlansDocument Control_Rev02FMEA ProcedureHandling Cust Complaints-rev 02Internal AuditingInventory ControlITMachine Maintenance Rev01Mana