Capabilities OverviewWORLD WIDE TECHNOLOGY BUSINESS VALUE ACCELERATOR

This document provides an overview of WWT’s capabilities in support of our

commitment to help Federal customers move from idea to outcome by accelerating

the evaluation, planning, design and implementation of technology initiatives.

WWT offers IT procurement, logistics, software development and program

management to a range of federal agencies and departments, including contracts

with the Department of Justice and Department of Defense. In the past two decades,

WWT has fulfilled products and services for a range of public engagements

governed by Blanket Purchase Agreements, Indefinite Delivery – Indefinite Quantity

contracts, GSA Multiple Award Schedules and various agency-specific contracts.

The experience WWT has accumulated in helping agencies innovate through

automation of manual processes, consolidation of redundant systems, optimization

of applications and resources and enablement of collaboration through unified

communications spans a range of agency functions and missions, including

transportation, social services, public safety and administration.

EXECUTIVE SUMMARY

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MOST COMPANIES TALK ABOUT DELIVERING BUSINESS AND TECHNOLOGY OUTCOMES.WE DO IT.

Your competitors are out there with NERF guns, you’re driving around a tank that can destroy everyone.

VP, Enterprise Sales Apple

WITH THOUSANDS OF IT ENGINEERS, HUNDREDS OF APPLICATION

DEVELOPERS AND UNMATCHED LABS FOR TESTING AND DEPLOYING

TECHNOLOGY AT SCALE, OUR CUSTOMERS ARE BRIDGING THE GAP BETWEEN

IT AND THE BUSINESS AND INNOVATING FASTER THAN THEIR COMPETITION.

Our Advanced Technology Center (ATC) is a collaborative ecosystem to design, build, educate, demonstrate and deploy innovative technology products and integrated architectural solutions for our customers, partners and employees around the globe. Live and remote access to ATC demonstrations, executive briefings, workshops, labs, proofs of concept, advisory services and training simplifies complex technology and accelerates decision-making.

We also offer a complete array of configuration and integration services along with a full suite of advanced logistics solutions enabled by sophisticated supply chain management infrastructure. Our Global Integration Centers provide production-class environments for staging, kitting, building and testing the latest advanced technology solutions, thereby reducing the risks, costs and complexity of IT deployments. We are ISO 9001:2008 and TL 9000 (Logistical Services, 3rd Party) certified and recognize the importance of security and compliance across the supply chain.

Whether we’re automating networks, creating applications or maximizing your software investments, we are committed to giving you access to innovation and integrating technology seamlessly. Above all, we are committed to understanding your IT, business and strategic goals and ensuring you achieve them.

TO LEARN MORE, VISIT US ONLINE AT WWW.WWT.COM.

Our Vision is to be the best technology solution provider in the world.

4 | W O R L D W I D E T E C H N O L O G Y

W H O W E A R E Founded in 1990, now 5,000 employees around the worldSeven years in a row on the FORTUNE “100 Best Companies to Work For®” listTop 3 partner with Cisco, HPE, Dell EMC, NetApp, F5 and VMwareRanked #8 on Glassdoor’s 2018 “Best Places to Work” listRanked #4 on FORTUNE “40 Best Workplaces in Tech” listTechnology provider to more than 50 of the FORTUNE 100$2.1 billion in international revenue

STRATEGIC PARTNERSHIPS

ADVANTAGE PARTNERSHIPS

To create a profitable growth company that is also a great place to work

MISSION

To be the best technology solution provider in the world

VISION

Trust - in character and competencyHumility - stay grounded; never forget where you come fromEmbrace change and diversity of people and thoughtPassion and a strong work ethicAttitude - be positive and open-mindedTeam player - proactively share ideasHonesty and integrity

CORE VALUES • THE PATH

With $11.2 billion in annual revenue, WWT is a financially strong, privately held technology solution provider.

REVENUE

1990 2018

$11.2B

Global Architectural Excellence Partner of the Year for Enterprise Networks (2018, 2016)

Americas Customer Experience Partner of

the Year (2018)

Americas Public Sector Partner of the Year (2018

Top Partner of the Year (2018)

Partner of the Year (2018)

Microsoft Gold PartnerChannel Cares Partner of the Year (2018)

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WWT FEDERAL PRACTICEWWT provides design, procurement, logistics, installation and ongoing support into CONUS and OCONUS locations in support of customer deployments and missions. As a leading system integrator representing all major IT manufacturers, WWT has established an engineering practice of more than 1,000 certified engineers that deploy in both CONUS and OCONUS locations.

WWT maintains over 2.5 million square feet of warehouse and distribution facilities worldwide. Our logistics team has shipped product all over the world, including to locations in Europe, Korea, Japan, Iraq and Cuba.

Taking The Risk Out Of Federal IT ProjectsWWT has extensive experience managing multi-site, complex IT deployments and uses a proven phased approach to ensure successful outcomes for our customers. This includes experience with organizations such as the USACE with more than 1,500 remote and isolated locations.

WWT is a Minority Business Enterprise (MBE) that delivers technology and supply chain solutions around the world. We focus on IT solutions that reduce your costs and help you work more efficiently. For our customers in the federal government, we handle large contracts, such as Blanket Purchase Agreements (BPAs), Indefinite Delivery, Indefinite Quantity (IDIQ) contracts and GSA Multiple Award Schedules (MAS).

WWT’S AREAS OF CONCENTRATION• Security• Collaboration• Cloud

DELIVERING VALUE ACROSS THE FEDERAL GOVERNMENTWWT HAS FOR YEARS STUDIED THE LIMITATIONS AND CHALLENGES OF FEDERAL ORGANIZATIONS WORKING DIRECTLY

WITH TECHNOLOGY MANUFACTURERS, AND THE CONSISTENT SHORTFALLS THAT OCCUR WHEN CUSTOMERS ATTEMPT

TO MAXIMIZE THE INTENDED VALUE AND SAVINGS ASSOCIATED WITH TECHNOLOGY PURCHASES. WWT’S APPROACH TO

SUPPORTING FEDERAL ORGANIZATIONS WAS BUILT TO RESOLVE GAPS THAT PREVENT TECHNOLOGY INITIATIVES FROM

YIELDING EXPECTED RETURNS BY EXECUTING METHODOLOGIES THAT ENABLE BETTER DECISION MAKING ABOUT

TECHNOLOGY EVALUATION, PLANNING, DESIGN AND IMPLEMENTATION.

Global Presence

WWT supports the Federal government with a strategic international presence that enables management of multi-vendor supply chains.

This presence enables WWT to:

• Coordinate offshore logistics• Provide support for high-volume

product orders• Perform kitting from suppliers on

different continents

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SIMPLIFYING IT, FROM PAPERWORK TO PROCUREMENTWHETHER IT ’S COLLABORATION, CLOUD, SECURITY OR “AS A SERVICE” INITIATIVES, OUR EXPERTS CAN HELP YOU PLAN

AND DEPLOY TECHNOLOGY THAT MEETS THE HIGHEST STANDARDS FOR QUALITY.

Federal Contracts

Contract Name Description WWT GPOC

ITES-3H CONTRACT #W52P1J-16-D-0016

The Information Technology Enterprise Solutions – 3 Hardware (ITES-3H) is designed as the primary source for commercial servers, workstations, laptops, networking equipment and other IT products to the U.S. Army and other federal agencies.

Open to U.S. Army, DoD and other Federal AgenciesSamantha Schilb, Program Manager 314.252.3822 samantha.schilb@wwt.com

ITES-3S CONTRACT The ITES-3S contracts are the Army’s preferred source for the purchase of a full range of services and solutions within CONUS and OCONUS.

Open to U.S. Army, DoD and other Federal AgenciesTodd Seeger, Program Manager314.919.1447 todd.seeger@wwt.com

NASA SEWP V CONTRACT #NNG15SC22B and #NNG15SC55B

SEWP is a Government-Wide Acquisition Contract (GWAC) vehicle that offers a vast selection of IT products and solutions to all federal agencies and authorized federal agency contractors.

Open to all U.S. Government AgenciesLindsey Miller, Program Manager618.797.5765 lindsey.miller@wwt.com

NETCENTS-2P CONTRACT #FA8732-13-D-0012

The NETCENTS-2P contract leverages commercial off-the-shelf (COTS) products to support the Internet Protocol (IP) Network and bring all IT systems into compliance with the U.S. Air Force enterprise cyberspace architecture.

Open to USAF, DoD and other Federal AgenciesSamantha Boyer, Program Manager 314.252.3822 samantha.schilb@wwt.com

NIH CIO-CS CONTRACT #HHSN316201500023W

The National Institutes of Health (NIH CIO-CS) contract is a Government-Wide Acquisition Vehicle (GWAC) for Indefinite Delivery, Indefinite Quantity (IDIQ) of thousands of Commercial IT products and services.

Open to all U.S. Government AgenciesClaire Hulcer, Program Manager314.682.5040 claire.hulcer@wwt.com

ACCENT #W52P1J-17-G-0051

ACCENT provides all Department of Defense (DoD) organizations with an ordering vehicle to procure commercial cloud hosting capabilities and technical support to transition enterprise systems/applications to a commercial cloud environment. All DoD organizations are authorized to execute task orders under the ACCENT BOAs.

Open to all DoD AgenciesTodd Seeger, Program Manager314.919.1447 todd.seeger@wwt.com

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GSA Teaming Agreements

Dealer/Agent Agreements

GSA ScheduleContract Name Description Vendors

GSA SUPPLY SCHEDULE CONTRACTS #GS-35F-400GA (Large Business)

GSA awards and administers Multiple Award Schedule (MAS) contracts pursuant to section 201 of the Federal Property and Administrative Services Act of 1949, as amended. Expiration: 4/25/22

APC, Lexmark, WWT Professional Services, Leasing

Contract Name Description Vendors

CARAHSOFT #GS-35F-0119Y

Open to all federal and civilian agencies, state and local agencies and public schools. Expiration: 12/19/21

EMC, F5, FireEye, Imperva, Infoblox, Nimble, Nutanix, ServiceNow, Splunk, Veritas and VMWare

EC AMERICA #GS-35F-0511T

Open to all federal and civilian agencies, state and local agencies and public schools. Expiration: 6/26/22

Cisco, Attivo, Avizia, Citrix, Commvault, EMC, McAfee, NetScout, Palo Alto, Tanium, Veeam and Webex

IMMIXGROUP #GS-35F-0265X

Open to all federal and civilian agencies, state and local agencies and public schools. Expiration: 3/2/21

HortonWorks

PROMARK #GS-35F-303DA

Open to all federal and civilian agencies, state and local agencies and public schools. Expiration: 12/19/21

Cisco, See Sales Rep for a List of Various Other OEM’s

SYNNEX #GS-35F-0143R

Open to all federal and civilian agencies, state and local agencies and public schools. Expiration: 11/28/19

HPE, additional manufacturers can be found under: https://www.synnexcorp.com/us/govsolv/pricing/

SYNNEX #GS-35F-0563U

Open to all federal and civilian agencies, state and local agencies and public schools. Expiration: 9/24/23

Cisco

TECH DATA #GS-35F-0349S

Open to all federal and civilian agencies, state and local agencies and public schools. Expiration: 4/4/21

Catalogic Software, Cisco, Commvault, Hitachi Vantara, HPE, HPI, NetApp, Talari

Contract Name Description Vendors

CARAHSOFT #GS-35F-0119Y

Open to all federal and civilian agencies, state and local agencies and public schools. Expiration: 12/19/21

EMC, F5, FireEye, Imperva, Infoblox, Nimble, Nutanix, Splunk, Veritas and VMWare

EC AMERICA #GS-35F-0511T

Open to all federal and civilian agencies, state and local agencies and public schools. Expiration: 6/26/22

Cisco, Attivo, Avizia, Citrix, Commvault, EMC, McAfee, NetScout, Palo Alto, Tanium, Veeam and Webex

IMMIXGROUP #GS-35F-0265X

Open to all federal and civilian agencies, state and local agencies and public schools. Expiration: 3/2/21

HortonWorks

SYNNEX #GS-35F-0143R

Open to all federal and civilian agencies, state and local agencies and public schools. Expiration: 11/28/19

HPE, additional manufacturers can be found under: https://www.synnexcorp.com/us/govsolv/pricing/

SYNNEX #GS-35F-0563U

Open to all federal and civilian agencies, state and local agencies and public schools. Expiration: 9/24/23

Cisco

TECH DATA #GS-35F-0349S

Open to all federal and civilian agencies, state and local agencies and public schools. Expiration: 4/4/21

Catalogic Software, Cisco, Commvault, Hitachi Vantara, HPE, HPI, NetApp, Talari

GSA CONTRACTS & TEAMING AGREEMENTS GPOC:Stacy Loughman, Program Manager I 314-919-1549 I stacy.loughman@wwt.com

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CORE TECHNOLOGY PRACTICES NETWORKING WWT offers enterprise networking services ranging from turnkey assessments to sophisticated deployments. Our experience designing and deploying next-generation networking solutions includes data center, WAN migration and optimization, and testing and configuration of high-end routing and optical platforms.

DISCIPLINES: Data Center Networking, High-End Routing and Optical, Software-Defined Networking, Campus/Branch

MOBILITY WWT’s Mobility services deliver exceptional enterprise wireless solutions that allow organizations to harness business intelligence capabilities within the network and improve customer loyalty by enhancing the mobile experience. WWT’s mobile endpoint, management and security capabilities simplify the complexities of mobility to deliver outstanding end-user experiences.

DISCIPLINES: Wireless, Location Services, Mobile App Develop

COLLABORATION WWT supports the collaboration journey with a robust set of services including leading expertise in Cisco collaboration solutions. Our expertise in technologies such as Cisco’s TelePresence and Unified Contact Center Enterprise (UCCE) product enables customers to achieve technology standardization while simplifying the end-user experience.

DISCIPLINES: Unified Communications, Video, Conferencing and Client Experience, Contact Center

SECURITY WWT’s Security services assist organizations in developing and executing projects that achieve key objectives, such as establishing awareness, optimizing defense capabilities and responding to threats, breaches and compliance gaps.

DISCIPLINES: Access Control, Network and Data Protection, Security Management and Analysis, Risk and Compliance

COMPUTE WWT’s compute practice is aimed at the creation and integration of best of breed abstracted and automation reference architectures. By mapping and customizing these reference architectures to a customer’s environment, we can establish the foundation necessary to extract specific required outcomes for the upstream application need.

DISCIPLINES: Converged Infrastructure

CLOUD The Cloud practice at WWT takes an application-centric approach to the discipline. We believe that a customer’s cloud journey starts with choosing the right applications to build or migrate to the cloud based on the business value that will be realized by doing so, and then architecting the environment accordingly. As a result, our practice focuses as much on the organizational change aspects of a cloud implementation as the technological ones.

DISCIPLINES: Cloud Management Platforms, Virtual Desktop, Virtualization

STORAGE As part of WWT’s Data Center services group, our storage services team aligns storage architectures with the economic and performance drivers of our customers. WWT’s partnerships with major storage OEMs strengthens our capabilities by providing access to in-depth expertise at the manufacturer level.

DISCIPLINES: Backup and Recovery, Enterprise Storage, Flash Storage, Object-Based Storage

BIG DATA WWT delivers Big Data services that address key risks, including the inability to extract value from data due to a lack of focus on business outcomes. Our team accomplishes successful big data projects by defining business objectives that drive ROI, and our key OEM partnerships help customers navigate a crowded technology landscape so they can integrate new technologies with existing architectures.

DISCIPLINES: Advisory Services, Use Case Design and Implementation, Analytics-Ready Infrastructure

SOFTWARE WWT’s Asynchrony team builds software through ongoing iteration in close collaboration with our customers to ensure an agile process and project success.

DISCIPLINES: Mobile Applications, Software Development and Testing, Agile Transformation and UX/Design, Architecture and Integration

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CORE SERVICE AREASADVISORY SERVICES WWT supports customers in evaluating technology and planning solutions by offering assessments, proofs of concept and other consulting services. Typically performed as fixed price engagements, WWT’s advisory services can incorporate key resources such as our Advanced Technology Center (ATC).

DEPLOYMENT SERVICES WWT’s project-based deployment services provide deliverables according to a fixed-price service model. Through our rigorous commitment to an EPDIO-based project management methodology WWT delivers successful projects across a range of sizes, scopes and levels of technology integration.

STAFFING SERVICES WWT’s strategic sourcing services deliver personalized solutions driven by thorough understanding of our customers’ technical and business needs. WWT provides onsite management of our team, offering a single point of contact to direct day-to-day objectives and focus on business outcomes.

LAB SERVICES WWT invests in cutting-edge testing and automation infrastructure and fosters a collaborative environment for our customers, partners and internal resources. Our lab teams can set up dedicated customer environments accessible for ongoing testing. WWT’s Lab Services include integrated solution demos, sandbox environments, proofs of concept, testing services and training

LIFECYCLE SERVICES Our lifecycle services create a better way for customers to purchase, track and manage technology investments. From initial assessments and requirements gathering through solution design, deployment and beyond, we support your IT assets, so you can get more out of your technology.

SUPPLY CHAIN SERVICES Our supply chain team operates globally with logistics centers and integration labs around the world. Our Integration Technology Center (ITC) is designed to reduce the risk, cost and complexity of IT deployments by providing a controlled environment.

WWT offers advisory, deployment and staffing services across a number of technology related areas.

These services provide professional engineering and implementation support for our core technology practice areas.

10 | W O R L D W I D E T E C H N O L O G Y

MAKE THE RIGHT DECISIONS FASTER

THE ATC ADVANTAGEThe ATC offers 24/7 virtual access via the ATC Gateway, through which more than 2,000 WWT engineers can perform product demonstrations from anywhere around the world. Best-of-breed testing tools to simulate any type of customer workload and ongoing investments in automation between physical and virtual environments give customers an agile testing platform. Couple this with industry-best experts across every enterprise technology and a perfected lab process, and the ATC delivers results in a fraction of the time it would take if a customer were to attempt the same testing on their own.

ATC CAPABILITIESTech Briefings, Workshops, Advisory Services, Integrated Product and Solution Demos, Labs, Product Testing and Benchmarking, Sandbox Environments, Proofs of Concept, Lab as a Service, Training, Implementation

ATC ENGAGEMENTATC demos, sandboxes and training environments are offered on demand and can be accessed virtually. ATC proofs of concept (POCs) typically cut POC time by 75 percent due to multi-vendor testing platforms. With ATC Lab as a Service (LaaS), customers receive a dedicated environment for ongoing testing without expensive on-site investments.

GET STARTEDThe ATC supports thousands of customer engagements per year with hundreds of pre-built capabilities, testing racks and OEM technologies. Contact your account manager to unleash the power of the ATC ecosystem.

Our customers have used the Advanced Technology Center for: Product Comparisons

Upgrades/Migrations

Architecture Validation

Performance Testing

Functionality Testing

ADVANCED TECHNOLOGY CENTERTHE WWT ADVANCED TECHNOLOGY CENTER (ATC) IS A COLLABORATIVE ECOSYSTEM TO DESIGN, BUILD, EDUCATE,

DEMONSTRATE AND DEPLOY INNOVATIVE TECHNOLOGY PRODUCTS AND INTEGRATED ARCHITECTURAL SOLUTIONS FOR

OUR CUSTOMERS, PARTNERS AND EMPLOYEES AROUND THE GLOBE. USING THE POWER OF THE ATC, WE HELP

CUSTOMERS EXPLORE, EVALUATE, ARCHITECT AND IMPLEMENT NEW TECHNOLOGY, SO THEY CAN MAKE THE RIGHT

TECHNOLOGY DECISIONS FASTER.

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Overview of WWT Lab Services Engagement Models and MethodologyWWT’s approach to lab services focuses on the lifecycle of a lab engagement and organizes engagements based on the level of customization. For all levels of customization and across each type of use case, WWT applies a lab services methodology that produces results in a manner that is controlled, organized, focused, transparent and innovative.

ENGAGEMENT MODELSIn order to make lab services engagements seamless and consistent, WWT focuses on three levels of customization.

ON DEMAND

The on-demand environments in the ATC provide customers with first-hand exposure to technology in order to validate design and configuration options, demo standalone products and integrated solutions and perform hands-on training exercises. Sandboxes allow customer teams to configure, break, fix, test and explore the results of any design iteration or other changes.

PROOF OF CONCEPT

WWT provides Proof of Concept (POC) environments that enable customers to evaluate investments, upgrades or innovations and determine if they will positively affect the organization and achieve desired business objectives. POCs use infrastructure from the ATC’s pre-built environments as well as equipment from strategic partners and OEMs.

LAB AS A SERVICE

WWT’s LaaS offering is typically employed to provide dedicated lab resources within the ATC, built to suit customer performance, security and access requirements. LaaS provides resources for rapid prototyping and provisioning of multi OEM topologies for evaluation, testing and POCs.

METHODOLOGYLab engagements begin with technical discovery and the development of a Bill of Materials (BOM), High-Level Design (HLD) and test plan. This information is used to create a lab request, and an ATC project manager is assigned. The PM conducts a lab engagement kick-off meeting, which assigns tasks including scoping, the collection of important details and resource identification.

After all information and resources are in place, the lab build phase occurs, followed by execution of the test plan. Test results, reporting and documentation are then developed and presented to the customer.

INTEGRATED LAB SERVICES APPROACH

PRODUCT COMPARISONS

ARCHITECTURE VALIDATION

UPGRADES/MIGRATIONS

PERFORMANCE TESTING

FUNCTIONALITY TESTING

ATC USE CASES

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ACCELERATE TECHNOLOGY DEPLOYMENT WITH WWT SUPPLY CHAIN SOLUTIONSWWT helps companies accelerate global technology deployment by creating effective supply chain management processes that dramatically reduce the amount of time it takes to get the right IT products with the right configuration to the right place. WWT utilizes tight vendor and customer systems integration to make procurement as efficient as possible and offers custom stocking programs that allow technology equipment to be procured, held and shipped according to pre-determined schedules that maximize capital efficiency.

OVERVIEW OF WWT SUPPLY CHAIN CAPABILITYBacked by a sophisticated supply chain management infrastructure, WWT offers a complete array of configuration, integration and advanced logistics. WWT has more than 2 million square feet of warehousing, distribution and integration space, globally, with the capacity to configure and integrate more than 35,000 systems per week, accelerating customers’ technology consumption and time to market.

From project-based fulfillment to global supply chain programs, WWT provides solutions that eliminate multiple orders and ship sets in favor of streamlined processes based on material forecasting and stocking programs. Customers can move equipment from the supply chain into WWT’s Global Integration Centers where configuration and integration services are performed ahead of custom-crating and staging systems for just-in-time delivery on-site.

SUPPLY CHAINSUPPLY CHAIN MANAGEMENT ISN’T JUST ABOUT TECHNOLOGY AND LOGISTICS—IT’S ALSO ABOUT INFORMATION. WWT

HAS STRONG PARTNERSHIPS WITH ALL LEADING TECHNOLOGY OEMS AND CAN MOVE INFORMATION ALONG WITH

PHYSICAL GOODS ON DEMAND, THUS DECREASING PRODUCT LEAD TIME AND INCREASING PREDICTABILITY.

Global Fast Facts• 14% top-line revenue in 2016

international business• Provide products and services in 60+

countries• Serve 145 distinct global customers• Support global projects for many

U.S.- based FORTUNE 500s

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INCREASE DEPLOYMENT SPEED AND REDUCE COSTSSkilled technology professionals operate more than 55,000 square feet of secure integration space with the capacity to simultaneously configure and integrate thousands of systems per week. WWT rack integration solutions combine technology from leading manufacturers, including Cisco, Dell EMC, NetApp, HP, VMware, APC and many others. WWT provides controlled environments where tasks can be performed on equipment to help customers move from planning and designing a new or evolving technology to implementing it. We asset tag, test, burn in, cable, rack, configure and integrate multi-vendor solutions prior to delivery. The ability to pre-configure technology platforms and devices before shipment to site increases deployment speed and can reduce field engineering costs by 25 to 40 percent, increase order processing speed by 20 percent and reduce maintenance costs by 7 percent.

REDUCE RISK AND COMPLEXITYWWT’s Integration Centers meet the highest industry standards for quality control, secure supply chain services and inventory management. Work instructions for each customer engagement are documented in our quality system and electronically tracked on a per-asset basis. Individual components and integrated systems are fully tested prior to delivery, lowering the risk of hardware failures in our customers’ production environments.

ENHANCE PERFORMANCE AND VISIBILITYIntegration Center infrastructure offers customers a lab environment that is supported by a dedicated data center for proof-of-concept testing, centralized configuration management and remote solutions demonstrations. Using VPN access with streaming video, customers can observe the integration process in real time, with virtual hands-on access to allow remote configuration, testing and evaluation prior to on-site delivery.

Our customers have used our Integration Centers to:

Stage their entire data center technology infrastructure during facility construction

Rack and stack components from multiple manufacturers into ready-to-deploy systems

Configure thousands of network, collaboration, security and end-user devices

50% INCREASE IN TECHNOLOGY DEPLOYMENT SPEED

35% DECREASE IN FIELD ENGINEERING COSTS

20% INCREASE IN ORDER PROCESSING SPEED

7% DECREASE IN MAINTENANCE COSTS

GLOBAL INTEGRATION CENTERSWWT’S INTEGRATION CENTERS ARE CLIMATE-CONTROLLED PRODUCTION ENVIRONMENTS WITH ADVANCED

NETWORKING, SECURE REMOTE ACCESS, AND CERTIFIED PROCEDURES SPECIFICALLY DESIGNED FOR STAGING, KITTING

AND CONFIGURING THE LATEST ADVANCED TECHNOLOGY SOLUTIONS. THEY ARE STAFFED WITH CERTIFIED ENGINEERS

WITH LOGISTICAL AND TECHNICAL EXPERTISE TO HELP REDUCE THE RISK, COST AND COMPLEXITY OF IT DEPLOYMENTS.

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SECURITY TRANSFORMATIONWWT approaches security transformation using every component of an enterprise security posture: security architecture, endpoint protection, next-generation firewall platform, identity and access management and enterprise segmentation.

SECURITY ARCHITECTURESecurity Architecture is an integrated design showing the services and capabilities needed to deliver security controls and reduce risk for an organization. Taking this type of wholistic approach to security will help connect business goals and objectives to technical solutions providing more effective outcomes while aligning with overall enterprise architecture efforts.

OUR CORE CAPABILITIES:

ABOUT THE WWT SECURITY PRACTICE

Our industry-certified security professionals include former CISOs, CIOs, security analysts, architects and engineers.

First we focus on understanding our customers’ use cases. Then, we test scenarios in our Advanced Technology Center (ATC) through which we can quickly replicate customer environments. This process ensures customers receive validated, impartial advice, as well as understand security solutions in the context of a broader enterprise architecture.

WWT SECURITYEVERY DAY CYBERSECURITY THREATS GROW MORE COMPLEX, AND SO DO THE TECHNOLOGIES USED TO COMBAT

THEM. WITH ANOTHER MAJOR SECURITY BREACH IN THE NEWS EACH WEEK, IT IS MORE IMPORTANT THAN EVER

THAT ADVANCED SECURITY MEASURES ARE BUILT INTO EVERY ASPECT OF AN ORGANIZATION’S IT INFRASTRUCTURE.

WE HELP OUR CUSTOMERS PROTECT THEIR REPUTATIONS, BUSINESS ASSETS AND INTELLECTUAL PROPERTY BY

ACCELERATING THE MATURITY OF THEIR SECURITY POSTURE.

Strategy

GovernanceStandards

Risk ManagementCompliance

Operations

ReadinessEffectiveness

Threat Management

Solutions

SegmentationEndpoint

NGFW/PlatformsIdentityCloud

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NGFW PLATFORMWWT transforms traditional firewall solutions to more centrally managed and visible security platforms that can consistently protect against threats. Our goal is to streamline the design, implementation, management and evolution of NGFW platform architecture to establish security awareness, optimize defense capabilities, improve threat response, mitigate breaches and close compliance gaps.

OUR CORE CAPABILITIES: Cloud/Cloud Access Security Broker (CASB), Encryption, Enterprise Segmentation, Intrusion Detection Systems (IDS), Intrusion Prevention Systems (IPS), Next-Gen Firewall (NGFW)/Platform, Threat/Sandbox

SECURING ENDPOINTS Despite all the effort and resources that organizations invest in traditional information security approaches, they still fall prey to cyber threats, or they find that they are unprepared to manage the rapidly blurring boundaries of the enterprise’s perimeter. With the widespread acceptance of portable devices, the old notion of a “moat” around a company’s perimeter is gone. The endpoint is the new perimeter and the target of every attack.

OUR CORE CAPABILITIES: AV/NGAV, IR/Forensics, Operational Management, DLP/Encryption, Host FW/IPS, Browser Isolation

ENTERPRISE SEGMENTATIONWhile flat networks provide easy access to critical information, they also lack protection for your systems and data. Enterprise segmentation helps address this weakness. It provides more protection for your enterprise once an attacker is inside and matures your architecture to a higher level of cybersecurity capability.

OUR CORE CAPABILITIES: Strategic roadmaps, reference architectures, solution design/selection, implementation services

IDENTITY & ACCESS MANAGEMENTWWT’s goal is to streamline authentication and access for better employee experience and greater control of organizational data and systems. Managing identities continues to be a top priority for most organizations. Our Identity and Access Team helps simplify the complex, provide scalable architecture, strategic roadmaps, and implement solutions that define access based on security requirements of each resource and classification of data.

OUR CORE CAPABILITIES: Lifecycle Management, Privilege Access, ISE/NAC, Authentication, SSO/MFA

WE PROTECT OUR CUSTOMERS’ CRITICAL ASSETS WHILE ENABLING THEIR SECURITY OPERATIONS.

60+SECURITY PROOFS OF CONCEPT AND DEMOS ANNUALLY IN THE WWT ADVANCED TECHNOLOGY CENTER

100+PARTNER ECOSYSTEM FOR ENDLESS INTEGRATIONS

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We are an outcome-driven design and development firm that help companies solve business problems by crafting solutions of meaningful impact.

WWT APPLICATION SERVICESCOMPANIES KNOW THEY MUST EMBRACE DIGITAL, BUT TOO OFTEN THEY

START THE PROCESS AT THE END – WITH PRESCRIPTIVE TECHNOLOGY. WE

START WITH THE CUSTOMER.

We identify business needs - then design, develop, and integrate custom software solutions for organizations across industries. Flexible methodologies and multi-disciplined delivery teams promote intuitive experiences, unparalleled quality, regular analysis of metrics and iterative product testing.

WE MAKE IDEASALIGN. Leveraging tools such as ideation, our engagements begin with stakeholder alignment and a fundamental understanding of the unique challenges facing our customers, their competitive landscape and the barriers that are inhibiting success.

VISUALIZE. It’s not enough to have a great idea. Value creation requires bringing that idea to life by creating a vision of a compelling user experience, then designing, prototyping, and getting ready to develop it.

REALIZE. From custom mobile applications to the back-end services that support them, our disciplined agile methodologies ensure iterative business alignment and make scalable products that exceed user expectations.

The Outcomes We AchieveTransform the customer experienceOptimize innovation strategiesImprove workforce productivityModernize legacy applicationsActualize new revenue streams

Accelerate software deliveryAutomate business processesEnable system integrations

Organizations choose WWT to:

Align stakeholders across business and IT

Maximize their technology investments

Embrace industry change

Build high-quality, maintainable software

Accelerate the delivery of existing products

Concept new ideas and bring them to market

Mitigate risk by prototyping emerging trends

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AGILE TRANSFORMATIONWWT PROVIDES COACHING AND TRAINING AIMED AT IMPROVING

ORGANIZATIONS’ ABILITY TO DEVELOP, TEST AND SUPPORT

APPLICATION SOFTWARE.

Agile development helps organizations strengthen best practices related to the analysis and design of highly complex or business-critical applications. WWT offers Agile transformation projects for customer development teams that instruct on the application of Agile techniques and provide training on how to use Agile development methodology to support the delivery of projects.

AGILE TRAINING AND ASSESSMENTAgile training seeks to help organizations improve software development and delivery, beginning with an assessment of existing practices, such as team retrospectives and stand-ups. After the assessment, Agile trainers provide guidance to customer teams and staff on how to increase the value and benefits from these existing activities.

AGILE PRACTICESOrganizations often benefit from the introduction of relevant practices such as Kanban, which promotes the completion of work in less time by limiting work in progress. Additionally, the practice of Pair Programming can be explored as a way to promote teamwork and enable all team members to have a better understanding of the entire overall software development effort.

AGILE ORGANIZATIONEfforts to promote shared understanding of a team’s code base provide significant dividends, as customer team members can change between development teams without impacting a team’s ability to update code. This enables the periodic movement of team members between teams and projects, which can be highly motivating.

18 | W O R L D W I D E T E C H N O L O G Y

World Wide Technology has operations in the United States, Europe, Brazil, China, Singapore, Hong Kong, India, Japan, and Canada. With international sales representing approximately 10% of total revenue, WWT is able to fulfill product to many countries around the globe based on multiple sourcing and delivery models.

WWT maintains more than two million square feet of distribution space around the globe. Each hub is designed to allow WWT to reduce OEM lead times by placing product closer to the end customer. Each global hub is set up to serve specific geographies.

To meet customer needs and ensure product integrity, WWT manages complex international supply chains coordinating multi-vendor global enterprises. Whether it is high volume product order, kitting from suppliers on different continents, or the integration of multiple legacy supply chains, our team pulls it all together for some of the largest manufacturers and technology integrators in the world.

COVERAGE

SOURCING

IMPORTER OF RECORD

SUPPORTED CURRENCIES

40 countries: EU (28), Canada, Australia, Switzerland, Norway, Singapore, Brazil, China, Hong Kong, India, Japan, Mexico, South Korea

WWT sources in the US and exports

WWT is the importer and manages entire process through delivery

USD ($), GBP (£), EUR (€), CAD ($), BRL (R$), RMB (¥), SGD (S$), HKD (HK$), INR (₹), MXN ($), AUD ($), KRW (₩)

37 countries: EU (28), Singapore, China, Hong Kong, Brazil, India, Japan, Mexico, Australia, Canada

WWT sources locally (if the product(s) are available in country)

WWT manages entire process through delivery

USD ($), GBP (£), EUR (€), BRL (R$), RMB (¥), SGD (S$), HKD (HK$), INR (₹), MXN ($), AUD ($), and CAD ($)

8 countries: Malaysia, Macau, Taiwan, Vietnam, Indonesia, Philippines, Thailand, South Africa

WWT sources in the US/EU/SG and WWT exports

Partner is the importer and manages the customs clearance process

WWT sells to Partner in USD ($). Partner sells to end user in local currency

196 countries: WWT can ship to most countries (some country/product exceptions)

WWT sources in the US/EU/SG and WWT exports

Customer is the importer and manages the customs clearance process

USD ($)

EXPORT MODEL

WWT MANAGED PARTNER MANAGED CUSTOMER MANAGED

LOCALLY SOURCED US/EU/SG SOURCED US SOURCED

Simplifying the complexities of global supply chain management

GLOBAL BUSINESS SOLUTIONS

ST. LOUIS

CAMPINAS

MEXICO CITY

LONDON

MUMBAI

CHENGDU

SINGAPORE

TOKYO

HONG KONG

AMSTERDAM

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ATC CONNECTWhen we created our ATC Connect mobile app, we wanted to increase customer and partner engagement with the WWT Advanced Technology Center (ATC) ecosystem. Specifically, we wanted customers and partners to regularly interact with the ATC Portal, the technology center’s virtual gateway that allows users to access more than 1,000 ATC capabilities on demand from anywhere in the world.

As we began envisioning the app, we kept returning to our most engaging in-person customer experience: our executive briefings, or EBCs. We determined EBCs would be the perfect entry point for adoption of ATC Connect.

DIGITIZE THE BUSINESS PROCESSTo digitize the EBC experience, we first had to digitize backend manual business processes. EBC planners were coordinating with account managers via email and phone, managing paper agendas and updating key systems like Salesforce.com. A custom application could allow us to scale and optimize this process as well as open the door to gather analytics related to the interests of our customers and partners.

INITIATED THROUGH IDEATION; DELIVERED THROUGH AGILEWe began by facilitating interactive brainstorming sessions that included members of WWT’s executive, marketing and technology teams and developers from WWT Asynchrony Labs. Having these perspectives in one room allowed us to uncover new ways to improve the customer experience while maintaining an understanding of what was possible in the given timeframe.

A team across lines of business and technology domains organized to deliver value through short development iterations, focused on items identified as having the highest priority while multiple product teams worked toward a shared vision.

ENABLING A SIMPLE USER EXPERIENCE THROUGH COMPLEX INTEGRATIONSAchieving a simple, engaging mobile experience required significant back-end system integration and development of a complementary EBC planning application. Integrations included Salesforce.com APIs for accounts, contacts and campaigns, corporate security architecture, identity management and WordPress. Unifying the data sets across these systems allowed for secure yet simple registration, login and content personalization. We worked seamlessly with each of these systems and collaborated with required teams to create a scalable, reliable, highly integrated and automated process that met line-of-business demands.

WEAVING DIGITAL AND IN-PERSON INTERACTIONS TO DEEPEN THE CUSTOMER EXPERIENCE

Download ATC Connect to view our lab capabilities.

Capabilities OverviewWORLD WIDE TECHNOLOGY BUSINESS VALUE ACCELERATOR

SECURITY

DELIVERING BUSINESS AND TECHNOLOGY OUTCOMES

COLLABORATION

CHIEF DIGITALADVISORS

CUSTOMEREXPERIENCE

ANALYTICS& IOT

SECURITYTRANSFORMATION

CLOUDSERVICES

WORKFORCEPRODUCTIVITY

DATA & AI HYBRID CLOUD

NETWORK STORAGE COMPUTE

INFRASTRUCTURE MODERNIZATION & AUTOMATION

CHIEF TECHNOLOGYADVISORS

ENTERPRISEARCHITECTURE &SEGMENTATION

APP DEV DEVOPS

OU

TCO

MES

TEC

HN

OLO

GY