November 12, 2015

1:30 – 5:00 pm Sheraton Grand Sacramento Hotel

World Café: Advancing Patient and Family Engagement in California

STRATEGY

for Improving Quality, Safety & Experience

Change Domains for P/F Engagement

The World Café Assumptions:

• People already have within them the wisdom and creativity to confront even the most difficult challenges;

• The answers we need are available to us; • We are Wiser Together than we are alone.

Join in conversations about what matters

• What are some of the outstanding practices in partnership with patients / families that we already do in California?

• How can we help California hospitals become true national exemplars of patient/family partnership?

• How do we unify and make a deep commitment to this work?

• How do we adequately consider cultural diversity that is present in California?

• How do we achieve equity in engagement?

Format

Process • 5 rounds of questions • After 3 rounds we will

pause and collect some wisdom and insight in the room, note some patterns

• Summary at end

At your table • Groups of 4 • 1 person is wisdom keeper and

stays at table to transmit insights from previous group. Shares insights and salient points. Wisdom keeper need not repeat this role; it becomes a shared role

• All others – mix yourselves up to promote diversity and relocate.

• Draw on flip chart paper, make notes, doodle. As you talk, scribe insights, patterns, important questions

Q 1: What’s already working well?

• Achievements • We are proud of . . . • Best practices

Q 2: What’s our vision of the ideal state of partnering with patients and family?

Q 3: How can we partner with patients/ families specifically around safety & harm reduction?

Pause

• 10 minute break • 30 minutes to collect wisdom in the room

• Sense making • Reflections • Hearing what we are

creating together

Q 4: What will I do to create/enable/encourage partnerships with patients and family?

• My commitment to act • Focusing on my sphere

of influence I will . . . • I wonder if I might . . .

Q 5: What will we do together?

• “We” is the whole group in this room.

• What is possible for all of us to achieve; how?

• How can we learn from each other as we make this happen?

• How can HQI help to unite the effort?

Wrap-Up