Embed Size (px)
Citation preview
Bilfinger Workspace Overview of Services
Pat O’Donnell
North-East Business Development Manager
07867-142016
2 Wansbeck Network Centre
Wansbeck Business Park
Rotary Parkway
Ashington
Northumberland NE63 8QW
BILFINGER WORKSPACE OVERVIEW
Provision of workspace services and products across a range of business sectors.
Bilfinger Workspace offers a comprehensive portfolio of specialist knowledge, services and
products. All operate to provide a complete holistic approach to support facilities
management and implement positive changes to the working environment.
Operating across the UK with key locations in Glasgow, Bristol, Newcastle, Daventry,
London and Leeds, we are able to provide the resource and responsiveness required to
deliver a high level of service to all customers both on a regional and national basis.
Contents
• Where we are - Locations
• Design and Space Planning
• Consultancy - Workplace analysis, space utilisation studies and feasibility studies
• Interiors
• Furniture Supply & Installation
• Move management
• Account Management (after sales)
• Repairs, maintenance and recycling
• Off site storage
Resources:
• Over 160 staff in Workspace
• 300 fleet vehicles
• 100,000 sq ft warehousing
• 45,000 sq ft offices
Workspace Locations:
• Glasgow
• Newcastle
• Daventry
• London
• Bristol
• Leeds
Dedicated Customer Service Centres:
• Glasgow
• Leeds
WORKSPACE STRUCTURE - LOCATIONS
Workspace as a Differentiator
▪ Bilfinger Workspace offers a comprehensive portfolio of
specialist knowledge, products and services to support the
working environment. All operate to provide a complete
holistic approach to support facilities management and
implement positive changes to the working environment.
▪ Our Business is Designed to Improve our Clients Business
Performance by Integrating:
▪ People
▪ Property and Real Estate
▪ Technology and Infrastructure
▪ Business Processes
Technology
Business Process Results People
Space
THE WORKSPACE IS A FUNDAMENTAL CATALYST FOR BUSINESS CHANGE……
DESIGN & SPACE PLANNING
Improving business performance through inspirational design:
Bilfinger Workspace have strategic workplace management and design consultants,
providing a comprehensive and unique range of professional services that benefit the
business performance of corporate clients across a number of business sectors.
The Bilfinger Workspace difference:
Committed, enthusiastic and fun to work with, we provide creative, effective and
practical solutions for the planning, design and management of business interiors. We
strive to produce distinctive, environmentally sound, quality inspired solutions for a
wide variety of applications - including business environments, leisure interiors, public
areas, healthcare and education.
creative concepts… innovative ideas… measurable business benefits
Summary of Services –
CAD Services - loading building outlines, technical drawings.
Building Surveys - observational and physical measurements.
Storage Audit - quantitative, format and user analysis.
Product Audit - quantitative, quality assessment, type and scale.
Space Planning - churn management, feasibility studies, new projects.
Data Collection and Analysis - primary and secondary research, gathering/collating raw data.
Product Application & Specification - development of workstation standards and specification.
Project Documentation and Status Reporting - brief development, meetings, reporting and administration.
Presentation Artwork - graphics, diagrams, presentation boards.
Project Planning and Scheduling - work programming, project control.
Detailed Building Audits - ‘as built’ plans including services layouts.
Asset Detailing - inventory control and asset management.
Workplace Design and Detailing - interior design proposals.
Procurement Management and Cost Control - budget maintenance, tender development, cost updates.
Visualisation 3D - computer modelling and animation.
Health and Safety Audit - ergonomic analysis – EEC compliance to DSE / workstation legislation.
Project Management - implementation strategies, project control, supplier co-ordination.
Lighting Consultancy - analysis and recommendations for workplace lighting.
Branding Consultancy
Furniture Consultancy
DESIGN & SPACE PLANNING
CONSULTANCY – WORKPLACE ANALYSIS
improving business performance, through inspirational design……
Approach:
As a workplace strategy and design company, we would never presume to tell you
how you should run your business.
We prefer to work with you combining your knowledge of the work you do with our
knowledge of the workplace.
We look, listen and explore every aspect of your workplace. Our primary objective
is to provide a fully integrated package of consultancy and design services focusing on
change and how it affects the working environment, delivering measurable business
benefits.
Wide range of services:
Workplace and corporate strategy
Workplace feasibility
Workplace change
By collecting data and carrying out collaborative workshops at strategic and user
levels, with key team members, we help to define objectives, set measurement criteria
and pinpoint issues. Solutions are then formulated, designed, piloted and implemented.
INTERIORS
innovative and effective interior environments……
The Bilfinger Workspace Services team consists of a multi-disciplinary group of project
managers who manage a wide range of construction and maintenance related projects
ranging from just a few hundred pounds to over £1M. We deliver our services through
both in-house and external consultants; and employing a mixed range of contractor
services. The range of projects includes:
Building Refurbishments and Interior Construction
Ceilings
M&E
Partitions
Lighting
Flooring
Audio Visual
Small Construction Works
Statutory Compliance Requirements
DDA Projects
Fire Safety Improvements
Infrastructure Upgrades
Security Enhancements
Mechanical and Electrical Works
Maintenance Funded Projects
Periodic Electrical Testing Regimes
Water Quality Management
Small Works Projects
FURNITURE SUPPLY
Bilfinger is one of the largest independent distributors and office furniture installers in
the UK. Our dedicated delivery teams will collect furniture from the manufacturer; store
as necessary; deliver anywhere in the UK, and assemble to your requirements.
Maintaining business continuity is the prime concern for clients. Bilfinger Workspace
carefully manage installation process works with the client to allow a painless and swift
transition for any business.
Ensuring the right specification is only part of the story.
Furniture needs to be installed correctly and then managed and maintained professionally
throughout its life. Getting it wrong can be costly both in terms of pound notes and
productivity which is why Bilfinger Workspace provides a comprehensive range of
specialist support services.
•Distinctive, quality inspired solutions
•Extensive portfolio of contemporary furniture products
•Impartial, independent and unbiased advice
•Sourcing of all workplace furniture
Bespoke Furniture Solutions
•Bilfinger Workspace are not restricted to ‘off the shelf ’ furniture products
•From reception desks and conference room furniture to individually designed seating
•Customer focused solutions for individually designed schemes
ensuring the right specification is only part of the story……
Workplace specialists providing a comprehensive office moves related service that
minimises disruption and maximises efficiency during business re-organisation or
relocation.
Furniture delivery and Installation Services
Feasibility studies
Filing audits
Occupancy surveys
Space planning
Client Move Packs
Project Plans
Lift and Shift services
IT coordination and relocations
Decommissioning
Dilapidations
Small Works
Full 3rd party interface
Managed Storage
Secure Archive Storage
Furniture management Program
MOVE MANAGEMENT
seamless reconfigure and relocations……
ACCOUNT MANAGEMENT
Bilfinger Workspace Account Manager Commitment
At Bilfinger Workspace we recognise the pace of work is continually changing and
evolving.
Our dedicated Account Manager will work closely with our clients and customers and
the dedicated supply chain, working in partnership to strive to deliver innovative, but
practical working environment solutions that integrate people, places and technology,
but more importantly support the business activities of our clients
Our Account Manager will co-ordinate our regional teams and partnerships provide a
high level of knowledge, enthusiasm, and commitment to ensure a successful result for
our clients day to day requirements every time regardless of size and value.
Each Bilfinger employee has specific experience and knowledge that offers clients an in–
house team with all the necessary capabilities.
Our people are used to working together, sharing ideas, communicating issues and
overcoming challenges that are given to them.
Day Two Service - (immediately pre- or, post-occupancy)
Training can be tailored to suit the client preferred methodology, this can include group
demonstrations supported by one-on-one follow-ups where specific needs re to be
addressed – or, it can be based on individual need working alongside the Health
+Safety/Occupational Health/DSE teams within client teams
Training is well-catered for, as we have the capability to provide interactive CD versions of
seating user-guides for the chosen task chair which staff can access at any time.
Seating is the single most-important product being provided to your staff as it can greatly
enhance/significantly reduce productivity if used correctly/incorrectly.
We can provide ancillary information - graphically illustrated – on other components,
such as desking, electrics and storage to ensure that staff understand how to use the
products effectively, efficiently and safely!
Simple general overviews on use of new products must always include best-practice tips
allied to the DSE Regulations to really drive the message home to all staff.
We can tailor a bespoke user friendly / user-oriented training solution with you in the
future.
ACCOUNT MANAGEMENT
RECYCLE
Bilfinger Workspace is seeing an ever-increasing demand from clients who are looking
for ways to lessen the environmental impact of furniture and assets they no longer
use.
All suppliers are vetted through our approved supplier program to ensure consistency
in their environmental processes using our supplier assessment questionnaire.
They help their customers connect with an environmentally responsible method of
managing their product at the end of its intended use.
Bilfinger Workspace provides their clients with a variety of alternatives to sending
furniture to landfills. We currently work with a recycling partner who is one of the
largest independent waste management facilities in Europe, processing over 500,000
tonnes of waste a year, and has the capability to recycle 80% of commercial waste
including wood, brick, metal, cardboard and plastic
Range of Recycling Services:
• Reuse and recycle office furniture
• Re-engineer
• Eco-design
• Re-use – save money and go green
• Recover, Reupholster and Refurbish
STUDENT LOANS Co. Darlington
Sector: Government Finance
Location: Darlington
Services: Fit-Out, Furniture Supply & Move Management
The Client:
The Student Loans Company is a non-profit making Government-owned organisation
set up in 1989 to provide loans and grants to students in universities and colleges in
the UK. Having been a supplier for many years to its Glasgow Head-Office, Bilfinger
Europa won a £400k contract to fit-out the extension to their Darlington operation in
the autumn of 2014.
The Brief:
The client employed nearly 1000 staff at their Lingfield Point offices, and in order to
recruit an additional 150 staff were expanding into adjacent office accommodation .
The Solution:
Within a 10-week programme, Bilfinger Europa delivered the internal fit-out, furniture
supply and Move Management project on-time and on-budget.
The extent of work involved:
• Partitioning
• M&E Design
• Replacement of Toilets
• Refurbishment of existing Wet Rooms & Showers
• Feature Lighting
• Installation of New Kitchen
• Installation of Carpeting & Vinyl Flooring
• Bespoke Joinery for Tea-Points & Resource Hubs,
Break-Out Meeting Rooms and Reception Unit
• Installation of Blinds, Signage & Noticeboards
Bilfinger Europa also solved a potential problem on
site when it emerged corridor partitioning that had
required dismantling proved to be in fact supporting
walls. These were successfully removed and new
Iintels installed, without any impact on the project
program.
Student Loans Co –
Darlington
Student Loans Co –
Darlington
Student Loans Co –
Darlington
FLEX-E-CARD Newcastle-upon-Tyne
Sector: Financial
Location: Newcastle-upon-Tyne
Services: Design, Fit-Out, Furniture Supply & Move Management
The Client:
Flex-e-Card is a provider of gift cards and gift vouchers currently available in
more than 60 shopping centres across the UK. Due to a massively growing
client base the company required to relocate to larger premises, whilst
remaining in Newcastle city centre.
The Brief:
To work with the clients in designing the identified 4,000 sq ft office space to
suit the 50+ anticipated staff that would need to be accommodated by the
end of 2016.
The Solution:
The client encompassed 2 organisations, Flex-e-Card and GPS, the former
providing the gift cards and the latter supplying the finance behind them.
Both needed to be accommodated in the same demise, whilst allowing a
division to exist without separating them.
Bilfinger Europa designed the spaces using the corporate colours to differentiate the space,
providing staff the room to both expand and interact.
As well as the open plan space, a
kitchen and break-out area, meeting
and conference rooms, and a storage /
fulfilment room were designed in to the
area.
The client had a tight budget, therefore
the whole project was procured on a
lease basis. The timescale dictated
relocation was required within a month,
but with the use of Bilfinger Europa’s
Move Management staff the installation
took place on time and in budget during
Spring 2015.
Flex-e-Card – Newcastle
Flex-e-Card – Newcastle
Flex-e-Card – Newcastle
COREPEOPLE RECRUITMENT Durham
Sector: Personnel
Location: Durham
Services: Design, Fit-Out, Furniture Supply & Move Management
The Client:
Corepeople is a leading recruitment agency located in North East England.
Established for over twenty years, it is one of the North East of England's
leading privately-owned multi-disciplinary agencies, with two distinct
trading divisions providing Specialist and Volume recruitment services.
The Brief:
The client originally leased 2 floors of 18,000 sq ft t Allergate House in
Durham to accommodate all 50 staff together with interview rooms and
ancillary space.
The brief was to relocate all staff - together with room for an additional
10 - on the 1st Floor only, thereby taking advantage of the lease break for
the Ground Floor, thus reducing overall costs while creating a more
Professional and attractive working environment through planning and
design processes.
The Solution:
Having agreed on the required layout design provided by Bilfinger, the
first stage of the process was decanting all staff into the Ground Floor.
A design as to how this could be achieved
was also provided by Bilfinger.
The 1st Floor was then fitted out and
installed with new furniture in a 4 week
period, allowing the staff to then relocate
over the following weekend, enabling
them to be fully operational on the
Monday morning.
The whole project was completed in 8
weeks on time and on budget
Corepeople – Durham
Corepeople – Durham
Corepeople – Durham
McALEER & RUSHE Newcastle-upon-Tyne
Sector: Property Development
Location: Newcastle-upon-Tyne
Services: Dilapidations & Refurbishment
The Client:
The client owns a 5-storey office development, 2 St James Gate, in the
Stephenson quarter of Newcastle City Centre. Their agent, Sanderson
Weatherall, approached Bilfinger to cost the redevlopment of the vacant
1st & 4th Floors in order to be more attractive to prospective tenants.
The Brief:
The project consisted of 2 stages: stripping out the existing antiquated
installation which had a large number of cellular offices within both
floorspaces, and then fitting-out into an airy, expansive open-plan
layout.
One of the key areas was how to make the 1st Floor landing, which divided
the 2 demises of the floor and opened out as a balcony over the main
Ground Floor reception, into a rentable self-contained single space.
The Solution:
With much discussion with the client, the whole landing space was closed off by the construction
of a long facetted glazed wall that allowed the whole floor to become a single rentable demise.
many of the existing partitions turned
out to be a slab-to-slab construction, so
dismantling these became more of a
challenge than originally expected.
All the M&E was adapted according to
the new layout requirements, and the
result was a fully-furnished CatA fit-out
immediately available for potential
Tenants to create their own working
environment.
McAleer & Rushe – Newcastle
McAleer & Rushe – Newcastle
McAleer & Rushe – Newcastle
WSP EDINBURGH
On entering the new office you are immediately welcomed into the reception area with key focal points of featured specialist lighting and soft seating area. The new custom designed reception desk is eye catching and modern in look and feel. The various areas in the office work to
deliver to the staff a range of areas to get work done! Meeting rooms are enhanced with full height walnut and glass doors, and a specially designed sculptured wall is a key feature in the space............
Central to the floor space is a lounge area
consisting of soft breakout style seating and
incorporates a feature light shade. It is ideal for
informal meetings, and in addition there is also a
high bench unit with a LCD screen designed to
support team meetings
The general workstation setting consist of bench
style desking with white finish tops and red
acrylic screens divided up with standing height
glass tops as layout area. The collaboration
spaces are situated at the back of the office, and
offer the user a space to share knowledge and
information with glass wipe boards and booth
style seating this is a great space to escape from
your desk and brainstorm with your
colleagues…..!
Europa Workspace managed the full project and
interior package for WSP including interior
design, M&E works, flooring, decoration,
bespoke joinery items and supply and
installation of furniture and storage.......
Europa Workspace were delighted to be given the challenge to design and fit-out the interior workspace for the new premises for WSP in Edinburgh. Europa worked to transform the new area located on the ground floor of No 7 Lochside View in the busy Edinburgh Park into a
modern, spacious and flexible environment
SCOTTISH WATER WEST OF SCOTLAND
The Brief : Europa Workspace were selected to provide the environment for Scottish Water new HQ for national operation centre in the West of Scotland. The design and layout had a main focus on business
needs with ability for future growth with client discussions to determine best ‘fit’ for the departments in relation to their new workplace. The main focus was on staff, with the space accommodating flexibility,
concentration, interaction & relaxation. Included kitchen areas and break out and café areas and meeting suites
Delivery :
Supply and installation of 700 workstations and task
chairs including associated storage.
500 Storage units and 900 lockers accommodated
across the 3 floors
Café area and breakout area on all floors
Meeting Suites and Collaborative spaces
Reception and Atrium Spaces
Timescale 3 weeks installation programme
Value £820K
SCOTTISH MEDIA GROUP PACIFIC QUAY GLASGOW
Create a new working environment meeting SMG's business goals and
user needs - in a state of the art office building located in the heart of
Glasgow's media park - Pacific Quay
Programme
• interviews, workshops and a specialised planning + analysis tool to understand how users work, interact
+ communicate
• space analysis - over 4 floors. with the central atrium playing an architectural and functional role in
linking key spaces and departments
• through co-design, SMG staff were actively involved with the design team to ensure that the final design
solution was a truly user centred design
• sustainability was a key component in the development of much of the furniture used in the project
• a turnkey cradle to grave solution that was completely designed around SMG’s needs
C3
WF8
WF8 WF8
WF9WF8
WF8
WF8
L7
S1
L3/L4/L5
L3/L4/L5
The outline brief was to provide:
400 people and technical equipment
moving into a new purpose built media HQ
in Glasgow. Six months of strategic
consultancy, change management and
conceptual design work.
• Capture and radiate the energy of
people in the business
• Connect – work together
• Create a flexible workspace, adaptable to
the changing needs.
SEMPLE FRASER GLASGOW
Programme:
• Designed around business needs - with ability for future growth
• Information gathering process with clients, staff & directors – to determine best ‘fit’ for the departments in relation to their workplace
• Main focus was on staff, with the space accommodating flexibility, concentration, interaction & relaxation through co-design
• Corporate branding was integrated into office space
• Fit out covered 9 weeks
• Project completed on time and on budget
Brief:
To design and fit out the new Glasgow office premises for Semple
Fraser, one of the main leading commercial law specialists in
Scotland. This multi-national practice advise clients throughout the UK from offices in both Glasgow and Edinburgh. However, their
existing premises at 130 St Vincent Street in Glasgow had become
rather dated and could no longer cater for the rapid growth which
the company has experienced since its inception 15 years ago.
This led to the move to the more prestigious address at 123 St
Vincent Street where we had to create a contemporary office with
modern quality finishes - in line with the qualities that Semple
Fraser represent.
CASCADE TEHNOLOGIES CASTLE BUSINESS PARK, STIRLING
Cascade Technologies - New Headquarters
The brief - an invitation to submit proposals for Cascade’s new corporate head office at Castle Business Park.
Cascade Technologies had out grown their cramp and dated existing premises they now occupy a more prestigious site….Cascade relocated all 60 staff to their new premises.
kitchen - see detailed drawing
geko screens
glass top for storage
units 1016h 1000wsink with
drainer
ME
ET
ING
RO
OM
CLIE
NT
FA
CIN
G
prin
t sta
tion
plo
tter/p
tr/fax e
tc
STAIR 3
STAIR 4
STAIR 2
ELECTRICAL SERVICES
DIS.
LAV
MALE
LAV
FEMALE
LAV
LIFT
RIS
ER
COMMS
RISER
PRODUCT &
DEVELOPMENT
BO
AR
DR
OO
M
breakout area
OPEN PLAN OFFICE40 workstations
NEW GAS
BOTTLE STOREAREA: 21m²
LAB 2
DARK ROOM
SECURE &
PRIVATE
LAB 1 DARK
ROOM
optic b
ench
new benches
new benches
new benches
new benches
new benches
new benches
new benches
company notice board
demo tables
demo tables
demo tables
demo tables
DEMO AREAtables with feature lighting
light &
intercom
light &
intercom
Cascade to supply
test track
Cascade to supply
new racking
Two Seat
Single Arms
& Double Back
ME
ET
ING
RO
OM
2
ME
ET
ING
RO
OM
1 64" smart board
ceiling mounted projector
& manual pull down screen
Two Seat
Single Arms
& Double Back
picnic bench
location tbc
existing optical bench
existing benches
existing furniture
existing benches
demo tables
BIKE SHEDdesign tbc
existing bench
integrated tallfridge
32" LCD
on coffee table
allow for black out blinds allow for black out blinds
ceili
ng m
ounte
d p
roje
cto
r
& m
anual pull
dow
n s
cre
en
allo
w for
bla
ck o
ut blin
ds
allow for black out blinds
allo
w for
bla
ck o
ut blin
ds
feature wallcovering feature carpet
feature carpetfeature carpet
existing racking
Ca
sca
de
Gra
phic
s
on
wall
RECEPTION
water
machine
water
machine
water
machine
ma
nife
sta
tio
n o
n g
lass
manifestation on
glass partitions
service area
geko s
cre
ens
ceiling mounted projector
& electric screen
glass vision
panel
integrateddishwasher
micro/wave
coffeemachine
existing
furniture
ceiling mounted projector
& manual pull down screen
interactive smartboard & ceiling
mounted projector
MEETING ROOM 3
existing
storage
ENTRANCE - security entry
Re-location of intercom from
door to reception
existing storage
compressor in gas store
fume cupboard
existing racking
existing racking
COMMS CABINET
cafe table & chairs
breakfast bar & stools
test
rack
test
rack
test
rack
test
rack
test
rack
free s
pace t
est are
a
com
pute
rw
ork
sta
tion
free s
pace t
est are
a
free s
pace t
est are
a
unile
ver
test tr
ack
optic bench laser alignment
optic bench optic bench
IFS125HR
optic b
ench
optic bench
NEW LOADING DOORS
MACHINE TOOLS
NEW LOADING DOORS
BP WELLHEADS AV, ABERDEEN
BP, JOHNSON CONTROLS - Headquarters
Project Brief :
Create a new headquarter building that reflected an innovative and space efficient working environment
meeting the business goals and user needs of BP Aberdeen - in a state of the art office building located in
Dyce Aberdeen.
Bilfinger worked closely with BP and the architectural team. As part of the design process Bilfinger
delivered a series of bespoke pilot workshops to all BP users onsite to generate feedback and ensure the
final furniture selection was a truly user centred design solution that reflected the needs of the BP
business. Bilfinger supplied, delivered, and installed a full turnkey furniture solution to the site over a 5
week installation period. This also involved a full managed service agreement to the site which is ongoing
today.
Project Volumes: 1200 Workstations, Chairs, Storage and Associated Products
Value: £2.2Million
Timescales: 6 months develop / 5 week install programme
AEGON
Amazon
ASCO
ISS/Barclays
BP
Crown Prosecution Services
Cascade Technologies
Deutche Bank
Direct Line
DLA Piper
Hillcrest Housing
INTU
ITN (ITV + C4 Newsrooms)
Ignis Asset Management
Glenmorangie
Lloyds Banking Group
L’Oreal
LV=
Mactaggart & Mickel
Morgan Stanley
Maclay Murray Spens
Origen Financial Services
Response Handling
Royal Bank of Scotland
RSA
Santander
Scottish Media Group (SMG)
Scottish Water
Scotcall
Student Loan Company
United Utilities
UBS
WSP
Worldpay
WORKSPACE CLIENT LIST
