Foundation of Nursing Studies in partnership with the Burdett Trust for Nursing

Patients First: Supporting nurse led innovation in practice

Workshop 3

Overview of Workshop 3Today we will explore how the followingprocesses can inform improvements in

practice:

Enabling the participation of staff and service users

FacilitationEvaluationAction planning for the next steps

Person-centred cultures

Faci

litat

ed a

ctiv

e

lear

ning

Authentic

engagement

Practice Development Model

World CafeParticipation Involvement Engagement

DefinitionsParticipation- share or take part

Involvement-cause a person to participate or share

Engagement-the act or state of engaging or being engaged

Oxford Dictionary

Model of ParticipationDoing the project together - service users

are jointly responsible for the projectDoing most of the project - service users

are involved in most parts of the project Doing some of the project - service users

carry out parts of the evaluation or data collection

Discussion about project - service users are involved in the design of the project and some of the key issues it covers

Consultation - service users are asked about pre-determined issues

One-way information – service users know the results of the project 

(Adapted from a Charities Evaluation Service Model)

The London Bus Tour Guide

What is the role of the tour guide?

What are the duties and responsibilities of the tour guide?

What are the characteristics, skills, knowledge and behaviours that are needed?

Getting going with facilitation1.Getting to know you each otherBeing authentic2.Active listeningTeam membersPatients and families3.Giving and receiving feedback 4.Enabling questionsEncourage reflectionOpen questions and do not make assumptions

EvaluationOutcome

or

Process

Evaluation of participationProcesses-What processes are there for participation?-How and what are people experiencing?-What are people gaining by participating?-How will we use this to evaluate our project?

Outcomes-what outcomes are there for participation?-What evidence do you have for these outcomes?-How will you use this information to evaluate our project?

Next Steps…

Thank you for participating

Have a safe journey

www.fons.org

World CafeParticipation. What does this look like and feel like for you?

World CafeInvolvement.What does this look like and feel like for you?

World CafeEngagement.What does this look like and feel like for you?