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Presentation from 16th February 2011 workshop.
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LG Group InformImproving services through information
WelcomeMandy James
National Advisor – Local Performance
16 February 2011 www.local.gov.uk/inform
AgendaWelcome and update on LG Inform Mandy James
LG Inform prototype demo & feedback Sarah Jennings
Reporting and Metrics Jonathan Evans/ Philippa Lynch
Future of LG Inform: Productivity Juliet Whitworth
Next steps Mandy James
LG Group Inform
Prototype demonstration & feedback
Sarah Jennings
Head of Online Communications
16 February 2011 www.local.gov.uk/inform
LG Inform – login screen
LG Inform – dashboard
LG Inform – browse reports
LG Group Inform
Reporting and metricsJonathan Evans/ Philippa Lynch
Knowledge and Information Manager / Adviser – Data and Information
16 February 2011 www.local.gov.uk/inform
LG Inform: Follow on from last workshop and feedback
• Thank you for your feedback and the example reports.
• What we have to show today:
• Example layout / structure of some reports (an ‘in detail’ report for a single metric; a summary dashboard; a two column report incorporating a narrative and charts)
• Proposed supporting reports – content and format (sector dashboard; local authority workforce; single metric view)
• Content of the shorter proposed sector dashboard – including potential locally input metrics
Summary of learning council feedback
Metric variety and choice
Comparable data
Classification, structure and
themes
More nationally published data
Fewer ‘local’ collections
Well defined ‘local’ metrics adopted by all
Addition of sector developed
metrics
Data at lower geographies e.g.
wards
Pre-populated reports and dashboards
A recap on where we are going (principles…)
• We are providing
• One place to access commonly used data sources
• Sufficient choice / breadth of coverage to support sector information needs – allow for tailoring to individual needs
• Ready made reporting and analysis tools to avoid duplication of effort – but building in scope for tailoring and personalisation.
• A selection of ready made reports that authorities can access these reports to simply view the information, and / or save and adapt their own version.
Example ‘in-detailed’ metric view
Question – to what extent are we addressing your reporting requirements?
Example sector dashboard
Priorities for the future…Feedback from the first session highlighted:
• The need to include financial data. Some metrics will be included in themes / service specific reports as appropriate, however there is a wealth of financial data out there – for example the Revenue Outturn reports. What published financial data do you find useful, what aspects of this would you like to see featured in a report?
• The need to include volumes / activity data. We propose to include this in a separate report – i.e. not part of the sector dashboard. What are the key activities you want to see addressed?
• Developing productivity metricsThis is the holy grail which we shall aim to pursue. It will take time, but we will work with councils to identify and develop useful sets of metrics to unpick and understand productivity.
• Continue to discuss on the Community of Practice.
Current priority: Refining the sector dashboard and local collection
• Focus for next few weeks is making sure that the functionality and the agreed content for the first reports is right – taking into account today’s discussions.
• In particular we want to make sure that the sector dashboard provides a credible showcase of what Inform can offer for the sector.
• What’s in?
• What’s out?
• Which metrics can we identify as suitable for testing out more timely and / or more frequent local reporting?
• Before we get into the discussion…..what do you see as the core purpose of the sector dashboard?
LG Group Inform
Future of LG Inform: Productivity
Juliet WhitworthHead of Commissioning and Research
16 February 2011 www.local.gov.uk/inform
Background
• Desire expressed by sector to look at services in a more sophisticated way
• Some ‘productivity’ metrics in LG Inform
• No quick and easy way to create such measures
• Plan to develop appropriate ways of thinking about productivity
Planned approach
• Desk research for each service on what productivity means
• Creation of a draft guide that brings this information together
• Consultation with officers’ groups or individuals
Example
How productive
is the spend on
the workforce?
How many (FTE) people do we employ
for the money?
Working on the right priorities
Quality of work
Do we offer the right rates of pay?
Have we got our grade mix right?
How well does what people are working on match local needs?
Is there good morale and motivation?
How many hours work do
we get?
How many hours are people contracted for?
How much annual leave, and other types of leave, do we provide?
How much sick leave is taken?
How much time does our £ buy?
What do we achieve in that time?
Much more here!
Agency / overtime??
More here?
LG Inform Productivity series:Adults’ Social Care
More explanation of how the information has been arrived at…how it might be used…etc
Case studies of successful assessment strategies from real councils
Link to best practice in assessments e.g., as compiled by ADASS
Online forum to post questions and collaborate with colleagues
Profiles and contact details of relevant experts
Planned service areas
• Adult social care• Children's services • Waste• Finance• Workforce and skills• Corporate services (IT, HR and property
management)• Leisure and cultural services
Pros and cons of approach
• Starts to help authorities think about more sophisticated ways of looking at their performance data
• Identifies some robust, comparable indicators• Allows councils to measure their own productivity
year on year• Possibility of a ‘safe area’ for data that is not directly
comparable• But ultimately, detailed cost work unlikely to be
properly comparable
Questions
• Can you live with the approach?
• Does output sound useful?
• Are first service areas the right ones?
LG Group Inform
Next Steps
Mandy JamesNational Advisor – Local Performance
16 February 2011 www.local.gov.uk/inform
Next steps
• Metrics development
• Productivity workshop
• User testing
• Innovation & Improvement conference 22nd March
LG Group Inform: Find out moreLG Inform web page• www.local.gov.uk/inform
LG Inform CoP• http://www.communities.idea.gov.uk/c/9045727/home.do
Knowledge Hub• www.local.gov.uk/knowledgehub
Claire Tomlinson or Mandy James• [email protected] or [email protected]
Buddy list
Mandy James [email protected] Tel. 020 7296 6834
Durham Essex Lewisham
Claire Tomlinson [email protected] Tel. 020 7664 3270
Dorset Hampshire Stockport
Chris Bowron [email protected] Tel. 07789 373625
Barnsley Kettering
Juliet Whitworth [email protected] Tel. 020 7664 3287
Chief Fire Officers Association
