Business Etiquette

101

Preparing Students

for the Real World

The Agenda

Career Preparation

Creating a Resume and Cover Letter

Interviewing Etiquette

Social Etiquette

Dining with Style and Grace

Communicating with the Industry

Career Preparation

Why Prepare?

It’s a jungle out there…..

Competition is strong, and the way we

present ourselves is under closer

examination more than ever before.

Preparing for Work

Positive Thinking – start your preparation for work now, by

developing a positive attitude about life.

Getting Started – Obtain literature, read books on career

advice, find out who your local employers are.

Complete career awareness assessments to determine what

you may be good at.

Leisure interests – activities and interests outside of your

studies may help direct you into a career.

Defining your Ideal Job

Eight Factors to consider:

• Which skills do you want to use?

• What special knowledge do you have?

• What kind of people do you want to work with?

• What kind of work environment do you prefer?

• Where do you want your next job to be?

• How much money do you want to make?

• How much responsibility are you willing to accept?

• What things are important to you?

Starting out

• The Basics – the best jobs are obtained by those who plan, get themselves organized and then act. It takes time and practice.

• Vacation and part-time work – get work experience. Employers prefer someone who has positive work experience.

• Choosing your employer – select one that can provide a valuable learning experience.

• Tracking down the right job – approach jobs of interest regardless if an opening is available.

Creating a Powerful

Resume

and

Cover Letter

Why is a Resume so Important?

• Organizes your thoughts.

• Helps you recognize skills and interests.

• Makes you feel good about yourself.

• Markets your functional skills better.

• Turns your education into a career reality.

• Helps you achieve your goals.

What Can a Resume Help You Do?

• Apply for summer and part-time jobs

• Apply for colleges and for scholarships

• Apply for internships

• Find mentors

• Get References

• Apply for community service

• Distribute at job fairs

• Network

Creating your Resume

• Your Contact Information

• Your Goal or Objective

• Education and Academics

• Skills

• Honors and Awards

• Activities

• Workshops, Seminars and Related Programs

• Internships, Work-Study Programs and Tech Prep Programs

• Service-Learning and Volunteer Experiences

• Work Experience

Andy G. Tabori

108 North Cliff Avenue

Reno, NV 99999

(555) 555-0000

Objective Seeking an internship in the field of culinary arts

and the hospitality industry.

Education Reno High School, Reno, NV. Expect to graduate

May 2003

ProStart- Becoming a Foodservice Professional Program

Major Courses:

Restaurant Management

Food Preparation and Baking

Purchasing

Menu Planning

Inventory Control Sanitation

Skills Food Preparation, Sanitation, Menu Development

and Implementation, Promotional Sales, Catering, Banquet

Preparation and Service, dining Room Service, Bakeshop Production

Hold Servsafe Serving

Safe Food Certification

Good communication

Skills; bilingual Spanish/English

Computer literate (PC and Mac)

Experience Reno High School Cafeteria

2001-current

Cafeteria Cook, Assist

cooks with food preparation; maintain salad bar; work as server and

dishwasher as needed.

Kingsways Inn, Reno, NV

Summer 2001

Banquet Assistant. Assisted

with food preparation for banquets and full-service meals. Assisted chef

with menu planning, buying and inventory control. Maintained

sanitation in kitchen.

St. Andrew’s Catholic

Church, Reno, NV Summer 2000

Handyman, Performed

grounds maintenance and janitorial duties.

Contemporary

Style

Resume

Cover Letter Goals

• Makes employers want to look at your resume

• Gets potential employers interested in you.

• Impresses them with your experience and skills related to a job opening.

• Shows your interest in their company and customers.

• Shows that you are dependable, professional and determined

• Asks for an interview or indicates the job seeker’s follow-up plan.

Creating The Cover Letter

• Your name & address

• Date

• Contact Person’s Name and Address

• Salutation

• Opening Paragraph

• Middle Paragraphs

• Contact Information and Closing

Opening Paragraph(Attention and Interest)

• Classified Advertisement

I read your advertisement in the Chicago Tribune for a Hostess on Sept. 28, 2002

• Unsolicited Mailing I would like to apply for a position as a Hostess with Prime Rib Depot. I am

seeking a summer position where I can use my communications skills and work with the public.

• The Internet I am sending my enclosed resume as an application for the Hostess position with

your company. I found the opening listed on your Web site. I am seeking a position where I can use my communications skills and work with the public.

• Referral I was referred to you by Mike Thomas, who is my neighbor. He tells me that you frequently

hire dependable, hard working high school seniors at your restaurant. Currently, I am seeking a summer internship where I can use my communications skills and work with the public.

The Middle Paragraphs(Desire)

• #1 - Summary of your background and critical skills (hard skills) to show you are a match for the position. As my resume indicates, I am active in the culinary arts program and the school

café at my high school. I recently was the silver medal winner at the state Student Invitational. I maintain a 3.0 average and worked 10 hours per week during the school year.

• #2 – A persuasive paragraph with a few soft skills. If you are seeking a dependable, hard-working, and friendly young

person to work as a hostess for the summer, I would like to be considered.

Jennifer Dean

3135 High Low Road

Hilltop, IL, 69504

December, 3, 2002

Ms. Jane Howard

General Manager

Prime Rib Depot

344 Center Street

Chicago, IL 60554

Dear Ms. Howard,

I was referred to you by my neighbor, Tom Williams, who told me

about your restaurant. I will be graduating from Stamford High

School in May and would like to be considered for a hostess

position.

I will have competed ProStart®, a culinary and restaurant

management program, and am skilled in food preparation and

customer service. My work history includes part time positions at

fast food restaurants as well as a hostess at a casual diner.

If you are interested in hiring a dependable, hard-working,and

friendly young person to work this summer, I would like to be

considered.

I am available afternoons at (000) 000-000 after 4 p.m. I will be

available for an interview at your convenience. Thank you for your

time.

Sincerely,

Jennifer Dean

Enclosure: Resume

Info about you

Date

Contact Person

Salutation

Opening Paragraph

Middle Paragraphs

Contact Information

and closing

Netiquette

• Problem with e-mail is that your tone can easily be misunderstood

• Always read your email before it goes out.

• Don’t forget the rules of spelling and grammar.

• Never omit a greeting and/or closing.

• Never use ALL CAPITALS.

Interviewing Etiquette

The Perfect Candidate

• A complete application

• Personal appearance

• Answering questions completely

• Consistent work attendance

• Positive attitude and behavior

• Good interpersonal relations

• Completing tasks efficiently

Pre-Interviewing Courtesies

• Acknowledge your acceptance.

• Do your homework on the company.

• Prepare your questions.

• Make sure you know how to get to the interview

location

• Coordinate your wardrobe and portfolio.

• Look your best.

• Be 10 minutes early.

Making a good

“First Impression”

• The way you dress is the single biggest nonverbal

communication you make about yourself.

• Your dress conveys success, trustworthiness,

intelligence and suitability.

• Lean towards the conservative side of style.

• Avoid loud colors and printed fabrics

• Make sure your clothes are nicely pressed.

• Bring an extra tie, shirt or pantyhose just in case.

What should I wear?

I Don’t ThinkSo !!

Clothing Tips for Men

• Conservative 2-piece dark suit, navy blue or medium to dark gray.

• Long sleeved blue or white shirt.

• Silk tie complimenting in color or style

• Black dress socks

• Dark polished shoes and matching belt

• Jewelry – No bracelets, earrings or large rings.

Dress for Success

Clothing Tips for Women

• Dark conservative suit. Two piece 1 or 2 button jacket and knee length skirt.

• White or light colored long sleeved blouse that is not low cut or sheer.

• Black well polished shoes with 1 to 1½ inch heels.

• Natural tone or sheer black pantyhose.

• Limited conservative jewelry.

Dress for Success

Body Language

Do’s

Make frequent eye contact

Smile

Take notes

Smile

Nod frequently

Smile

Keep you hands out of your

pocket

Don’ts

Slouch

Cross you arms

Tap your feet

Clear your throat

repeatedly

Bite your lips or nails

The Interview

• The Application

• The Greetings – the handshake, the names

• The Chit – Chat

• The Core – the interviewing questions

• The Questions - Have your questions ready!

• The Close – What happens next?

Filling out an Application Form

• Follow Directions.

• Don’t leave any blanks.

• Be neat.

• Be prepared.

• Provide positive information about

yourself.

• Avoid negative information about yourself.

Post Interview

• Ask for their Business Card.

• Reflect on how your interview went.

• Write down important discussion

points.

• Write a thank you letter.

• Follow up with a phone call.

Social Etiquette

Meeting and Greeting

• Who introduces who?

– Traditionally, a man is always introduced to a woman. Not necessarily in business.

– Highest person of rank is mentioned first. Remember: “Big, may I introduce Small.”

– A younger person is always introduced to an older person

– It is helpful to include the persons title

– Always state your name.

Tricks for remembering names

• Repeat the person’s name a few times to

yourself after you’re introduced.

• Use the person’s name immediately in the

conversation after an introduction.

• Immediately introduce that new person to

someone else you know.

• Jot down the person’s name

Mastering the Handshake

The Pull-In

The Two-Handed Shake

The Topper

The Finger Squeeze

The Bone Crusher

The Palm Pinch

The Limp Fish

The Proper Handshake

• Firm, but not bone-crushing

• Lasts about 3 seconds

• May be "pumped" once or twice from the elbow

• Is released after the shake, even if the introduction continues

• Includes good eye contact with the other person

• Hold your drink in your left hand to avoid a cold, wet handshake

What is Diversity?

What are some examples

of human diversity?

AgeRaceEthnicityCultureGenderSexual

Orientation

Marital status

Physical status

Economic class

Education

Religion

Political

Ideology

Conflict in the Workplace

• Stereotyping

• Disrespect

• Generalizations

• Lack of Awareness

Benefits of being

Culturally Sensitive

• People respect you

• Less conflict

• Problems are easily solved

• Business is more successful –

meaning more job security

Asian Cultures

Japanese• The bow symbolizes respect and humility. • The “ok” sign is a symbol for money.• The business card – treat it with respect. Use both hands.• Very punctual. It is rude to be late to a business meeting.

Chinese• Opening a gift in front of the giver signifies the gift is more

important than the giver.• The triangle is considered a negative shape.

Thai• Never touch the head or pass an object over the head – the

head is considered sacred in Thailand.• Never cross your legs in the presence of an older person.

Middle Eastern Cultures

• Never, never eat with your left hand.

• Never sit in a position that displays the sole

of your foot to an Arab, especially women.

• Never ask a businessman about his wife or

other female members of his family.

• Famous for their hospitality. The coffee

ritual.

Respecting Gender and Sexual

Differences

• Best Rule of thumb - Never make jokes or

snide remarks about gender or sexual

preference.

• What people do in their private lives is

exactly that : Private.

Respecting Physical Differences

• Don’t stare or avert your gaze.

• Avoid using words such as “handicapped”,

“crippled” and “invalid”

• Avoid using “healthy” and “normal’ to refer to

those without disabilities.

• Talk to everyone in a medium tone of voice.

• Helping someone is discouraged, unless given

permission to do so.

Dining with Style and Grace

Knowing table etiquette will put you at ease.

Your Basic Place Setting

The Formal Dinner Table Setting

Where do I start?

Basic Table Manners

Let’s get seated

Proper napkin use

Ordering from the menu

Minding your posture

Excusing yourself

Working with your local

restaurant managers

Making a Connection!

• Use your business etiquette skills.

• Managers are usually very busy during lunch, so try to call mid-morning or mid- afternoon.

• Call the manager and schedule a time to visit him/her at their restaurant.

• Be early.

• Bring competency checklist, ProStart Program materials and student photos.

• Know your state child labor laws.

• Keep your visit brief and to the point.

What else?

• Invite the manager to your classroom to

talk to your students.

• Ask if they would provide a field trip

experience for your class.

• Invite local managers to see your students

in action. (Class café or restaurant)

• Ask businesses for equipment donations.