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Forget the Workplace… for now
It’s time to focus
your workplace
productivity
strategy where it
matters most
© JLL 2015 | All Rights Reserved
• Workplace Strategy
• Change Management
• Occupancy Planning
• Space Data Management
• Experience Services
PEOPLE
WORK
PLACE
TECH
CHANGE
MANAGE
WORKPLACE STRATEGY
JLL Workplace Strategy
1
© JLL 2015 | All Rights Reserved
of corporate real estate executives face high expectations from their organization specifically around the improvement of workplace productivity
JLL Global Corporate Real Estate Survey 2013
73%
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© JLL 2015 | All Rights Reserved
Business Drivers
PRODUCTIVITY Transforming Work | Optimizing Place | Enhancing Experience
Shareholder
value
Business
agility
Access to
best talent
Changing
nature of
work
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Five workplace models
Cellular Space
Open Plan
Open Plan + Support
Hybrid Mobility
Full Mobility
• Fully assigned offices and/ or high partition workstations
• Fully assigned open plan workstations
• Fully assigned open plan workstations and support space
• Mix of unassigned and assigned workstations and support space
• Fully unassigned workstations and support space
Increasing Choice, Efficiency, Flexibility and Cultural Integration
Most organizations sit here
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© JLL 2015 | All Rights Reserved
But what does it really mean?
Productivity initiatives are often centered around cost – however,
a sole focus on cost could hinder support of actual business needs
$
$
$
$
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© JLL 2015 | All Rights Reserved 6
People enhancing human factors,
culture and community
Space aligning supply with
demand (quantity and type)
Process supporting the work
process (comfort,
technology)
Information enabling the flow of
information
Four ways ‘real estate’ can influence productivity
Often the only area of focus for CRES
© JLL 2015 | All Rights Reserved
Innovation? There is no single
solution for defining
value across sectors,
organizations or
geographies
Speed of
decision?
Talent
retention?
You need to define what creates value
for your business
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© JLL 2015 | All Rights Reserved
In today’s workplace,
every step in the
development of products
and services requires
both collaborative… and
concentrated (solo) work
CO-CREATE
BRAINSTORM
IMPLEMENT
TEST
DESIGN
THINK
ANALYZE
PROPOSE
CONTEMPLATE
IMAGINE
CONCENTRATION
COLLABORATION
What type of work
drives value?
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© JLL 2015 | All Rights Reserved
Does your workplace support the right balance
of high-value activities?
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© JLL 2015 | All Rights Reserved
of employees asked
said thinking, talking
and brainstorming
create the most value
74%
spend most of their time on
these high-value activities 24%
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say brainstorming
creates the most value 35%
say talking creates
the most value 18%
GENERATE IDEAS
Promote use of enterprise social media
or use writable surfaces around the
office to enable small groups to
collaborate on ideas and solutions
CREATE SOLUTIONS
Introduce ‘quiet’ zones
(no phones or talking) and workplace
etiquette to help people think and
focus without distractions
say thinking
creates the
most value 21%
EXCHANGE INFORMATION
Create social gathering hubs, plan
networking events and incentivise
people to gather for coffee or lunch to
promote informal interactions
Examples of how
your workplace can
drive business value
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© JLL 2015 | All Rights Reserved
Directly linking the workplace to
business performance will deliver
results that far exceed cost
saving and provide measurable
outcomes in areas that really
matter to your business
Improved speed of
decision making
Improved
client
satisfaction
Increased
interaction between
departments
Reduction in
wasted time
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© JLL 2015 | All Rights Reserved
Starting the workplace productivity conversation The secret to achieving measurable improvements in your organization lies
in asking the right questions from the outset..
1. What constitutes value for our business?
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2. What does the desired experience look like for our customers?
Starting the workplace productivity conversation The secret to achieving measurable improvements in your organization lies
in asking the right questions from the outset..
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© JLL 2015 | All Rights Reserved
3. What observable behaviors are required to drive those outcomes?
Starting the workplace productivity conversation The secret to achieving measurable improvements in your organization lies
in asking the right questions from the outset..
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© JLL 2015 | All Rights Reserved
4. How can our workplace better enable this behavior?
Starting the workplace productivity conversation The secret to achieving measurable improvements in your organization lies
in asking the right questions from the outset..
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© JLL 2015 | All Rights Reserved
Engagement
• 54%
• 89%
• 4X
is key
growth in employee retention
increase in customer satisfaction
jump in revenue growth
76% of Australian workers
are disengaged.*
* Gallup Q12 Survey
© JLL 2015 | All Rights Reserved
Case Study: Financial Services Client
1. Understand business needs via
interviews & research
2. Develop productivity metrics & gain
feedback from staff
3. Establish baseline data
4. Implement an improvement project
5. Measure results
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Case Study: Financial Services Client
Pilot implementation of a highly flexible workplace
“Mobile people; mobile settings”
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© JLL 2015 | All Rights Reserved
Example: Coworking
A glimpse of the future?
Continuous learning- thinking, talking and brainstorming
Accelerated serendipity - peer learning, hosted
presentations and events
Like-minded people who encourage, motivate and inspire
High levels of buzz and energy
Multiple companies co-exist in dynamic space with diverse settings
Networking, networking, networking
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Download a free copy of the full report,
‘Forget the Workplace…for Now’
Contact JLL:
Dinesh Acharya
Director of Workplace Strategy, Australasia
T: +61 3 9672 6417
Want to learn more about improving
workplace productivity?
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