Workplace Emotion

7/29/2019 Workplace Emotion

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WORKPLACE EMOTIONS,

ATTITUDES, AND STRESS

Organizational Behavior, emerging

knowledge and practice for real world,

Mcshane and Von Glinow, 5th edition


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EMOTIONS IN THE WORKPLACE

Emotions are psychological, behavioral, andphysiological episodes experienced toward anobject, person, or event that create a state of

readiness.

These episodes are very brief events that

typically subside or occur in waves lasting from

milliseconds to a few minutes.

Emotions are directed toward someone orsomething.


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EMOTIONS IN THE WORKPLACE

Emotions are experiences. They represent

changes in our physiological state , psychological

state, and behavior.


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Types of Emotions


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Model of Emotions, Attitudes, and

Behavior

Attitudes represent the cluster of beliefs,

assessed feelings, and behavioral intentions

toward a person, object, or event (called an

attitude object)

Attitudes are judgment, whereas emotions are

experiences.


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Cognitive Dissonance

It becomes a part of where emotions and

attitudes usually lead to behavior.

It occurs when we perceive an inconsistency

between our beliefs, feelings, and behavior.

Behavior usually is more difficult to change

than beliefs and feelings.


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Managing Emotions at Work

Emotional Labor the effort, planning, and control

needed to express organizationally desired

emotions during interpersonal transactions.

It is higher in jobs requiring a variety of emotions

such anger and joy, - and more intense emotions

such as showing delight rather than smiling

weakly, - as well as jobs where interaction withclients is frequent and has a longer durations.


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Emotional Dissonance

The conflict between required and true

emotions

E.g. we force a smile while greeting a

customer whom we consider rude


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Emotional Intelligence

A set of abilities to perceive and express

emotion, assimilate emotion in thought,

understand and reason with emotion, and

regulate emotion in oneself and others.

It helps us to improve individualism, team,

and organizational effectiveness.


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Emotional Intelligence


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Improving Emotional Intelligence

1. Understanding People

2. Training Program


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JOB SATISFACTION

A persons evaluation of his or her job and

work context.

It is an appraisal of the perceived job

characteristics, work environment, and

emotional experiences at work.


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EVLN MODEL

It is a model to be used in

measuring employees respond to

job dissatisfaction.


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EVLN Model


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WORK-RELATED STRESS AND ITS

MANAGEMENTWHAT IS STRESS?

An adaptive response to a situation that is perceived as challengingor threatening to a persons well-being.

It is a physiological and psychological condition that prepares us toadapt to hostile or noxious environment conditions.

DISTRESS?

The degree of physiological, psychological, and behavioral deviationfrom healthy functioning.

EUSTRESS? Is a necessary part of life because it activates and motivates people

to achieve goals, change their environments, and succeed in lifeschallenges.


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CONSEQUENCES OF DISTRESS

Psychological

Job dissatisfaction

moodiness

Depression & lower Organizational

commitment

Behavioral

Lower job performance

Poor decision making

Increased workplace accidents and

aggressive behavior


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The Stressors: The Causes of Stress

Harassment

and

Incivility

WorkOverload

Low Task

Control


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Individual Differences in Stress

People have different stress experiences when

exposed to the same stressors.

People have different threshold levels of resistanceto the stressor

People use

differentcoping

strategies

Some people

have higher

resilience

Workaholic


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MANAGING WORK-RELATED STRESS

Remove the

stressors

Withdraw

from the

stressor

Change stress

perception

Control stress

consequences

Receive Social

Support


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How to make your life balance?


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Flexible and limitedwork time

Job sharing

TelecommunicatingPersonal leave

Child care support

Documents

Workplace Emotion