WORKPLACE ASSESSMENT REQUIREMENTS FOR ELIGIBLE …...SUB-CLASS 1E MONITORING CENTRE OPERATOR SECURITY EQUIPMENT AND SYSTEMS ... 4.1 Appropriate records of communications are Assessor’s

WORKPLACE ASSESSMENT REQUIREMENTS

FOR ELIGIBLE CLASS 1 LICENSEES (D/2013/77945)

The Commissioner of Police (“the Commissioner”) has determined that a proportion of the holders of Converted licences may attain the remaining units of competency required for their Class 1 licence subclass/es by completing their remaining workplace assessments with the same Approved Organisation by 1 December 2013. The Security Licensing & Enforcement Directorate (SLED) has informed these licensees in writing of their eligibility to obtain the units of competency through this assessment pathway.

It is a condition of approval that Approved Organisations must only conduct workplace assessments upon eligible holders of Converted licences subject to a condition imposed under section 23E of the Security Industry Act 1997 (“the Act”), and only if the licensee presents a letter from the SLED stating that the licensee may elect to complete their remaining workplace assessments with the Approved Organisation. To comply with their conditions of approval, Approved Organisations, and their Approved Trainers, must conduct workplace assessments in accordance with the requirements specified in this document:

1. Approved Organisations must sight the letter from the SLED stating that the licensee may elect to complete their remaining workplace assessments with the Approved Organisation. A copy of the letter must be retained by the Approved Organisation on the student’s file.

2. Eligible licensees holding licence subclasses 1A, 1C or 1E must be satisfactorily assessed in the workplace by an Approved Trainer on at least two separate occasions per subclass held, to determine competence. Eligible licensees holding licence subclasses 1B, 1D, or 1F must be satisfactorily assessed in the workplace by an Approved Trainer on at least three separate occasions per subclass held, to determine competence. A satisfactory workplace assessment is one in which the licensee demonstrates the required performance criteria, skills and knowledge, and satisfies the critical aspects of assessment, for each unit of competency required for the licence subclass being assessed. The eligible licensee must be on duty and carrying on licensable security activities that are relevant to the units of competency being assessed while the workplace assessment is being conducted. The licensee must be carrying on the licensable security activities for a current Master security licensee.

WORKPLACE ASSESSMENT REQUIREMENTS FOR ELIGIBLE CLASS 1 LICENSEES (D/2013/77945)

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3. Workplace assessments must be conducted a minimum of two months apart. 4. All relevant Workplace Assessment Checklists and Observation Record tools and

templates contained in this document must be completed by the assessor (Approved Trainer), while conducting the workplace assessments.

5. Workplace assessment results (both satisfactory and not satisfactory) must be notified to the SLED’s Approved Training team via [email protected] within 7 days of the assessment being conducted.


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WORKPLACE ASSESSMENT CHECKLISTS AND OBSERVATION RECORD TOOLS AND TEMPLATES

SECTION ONE: ………..………………………………………………… Page 4 - 31

SUB-CLASS 1A UNARMED GUARD

SUB-CLASS 1C CROWD CONTROLLER

SUB-CLASS 1E MONITORING CENTRE OPERATOR

SECTION TWO: …………………………………………………………. Page 32 - 58

SUB-CLASS 1B BODYGUARD

SUB-CLASS 1F ARMED GUARD


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SECTION ONE: SUB-CLASS 1A UNARMED GUARD

SUB-CLASS 1C CROWD CONTROLLER

SUB-CLASS 1E MONITORING CENTRE OPERATOR

SECURITY EQUIPMENT AND SYSTEMS

ASSESSOR'S CHECKLIST – RECORD OF WORKPLACE ASSESSMENT

For Units of Competency: CPPSEC2014A Operate basic security equipment TLIE2007A Use communication systems.

The workplace assessment must meet the requirements of the units of competency. Assessors must be familiar with the complete versions of the units of competency in order to assess each student. A copy of CPPSEC2014A is available in CPP07 Property Services Training Package; a copy of TLIE2007A is available in TLI07 Transport and Logistics Training Package.

To guide assessment, details of elements and performance criteria covered in each assessment event are provided in the following checklists.

An ASSESSOR’S CHECKLIST – RECORD OF WORKPLACE ASSESSMENT must be completed for each student.

STUDENT’S NAME:

APPROVED ORGANISATION:

ASSESSORS NAME AND APPROVED TRAINER SLED APPROVAL NO.

DATE, TIME AND LOCATION OF EACH WORKPLACE ASSESSMENT:

CPPSEC2014A Operate basic security equipment Element Performance criteria Demonstrated? Competent?

1.1 Applicable provisions of legislative and organisational requirements relevant to the operation of security equipment are identified and complied with

1.2 Security equipment required to carry out work tasks is identified and accessed 1.3 Routine pre-operational checks are carried out in accordance with manufacturer’s instructions

1 Select and prepare security equipment

1.4 Training requirements are identified and reported to relevant persons

Assessor’s observation summary:


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Element Performance criteria Demo ed? Com ? nstrat petent2.1 Suitable personal protection equipment is selected, used and maintained 2.2 Security equipment is operated in a safe and controlled manner in accordance with assignment instructions

2.3 Security equipment is used for its intendepurpose and

d in accordance with assignment

instructions

2 Operate security equipment

eported in accordance with organisational procedures

2.4 Equipment operation is monitored errors or deficiencies identified and r


Element Performance criteria Demo ed? Com ? nstrat petent

3.1 Security equipment is maintained and storedaccordance with organisation

in al procedures and

manufacturer’s instructions

3.2 Work area is cleared and waste materials disposed of in accordance with organisational procedures 3.3 Faulty or damaged equipment is reporrepair or replacement in ac

ted for cordance with

organisational procedures

3 Maintain security equipment

securely n accordance with organisational

procedures

3.4 Relevant documentation is completed and maintained i


Assessor’s comments: Assessor’s signature: Date:

tudent’s signature: Date:

A Use commu

S

TLIE2007 nication systems Element Performance criteria Demo ed? Com ? nstrat petent

1.System features and control functions are identified 1.2 Where relevant, battery and signal levels are monitored 1.3 Mobile equipment is set up to optimise communication

1 Identify system features

annels are selected appropriate to the communication 1.4 Where relevant, ch


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2.1 System checks are carried out to confirm communication system is operational in accordanwith manufa

ce cturer’s instructions and workplace

procedures

2.2 Communication system is operated safely in accordance with manufacturer’s instructions,workplace proc

edures and (any) regulatory

requirements

2.3 Telephone and radio security is maintained in accordance with workplace procedures 2.4 Where relevant, channel selection is appropriate for the location and type of communication 2.5 Messages are transmitted clearly and precisely

ation with due observation and type of communic 2.6 Where applicable, PA system is used to communicate with passengers and crew as per standard operating procedures

2.7 Where applicable, incoming messages are reand answered promptly and courteously witoperating proc

ceived hin

edures and (any) regulatory requirements

2.8 Appropriate protocols and procedures arewhen using co

followed mmunications systems during

emergencies

2.9 Received messages are interpreted and recwhere requir

orded, ed, in accordance with workplace

procedures

2 Communicate ucommunicat

sing ions

technology

uses appropriate procedures, languages and codes 2.10 Vocal communication is clear, unambiguous and



3.1 Equipment is checked and maintained in working order in accordance with workplace procedures 3 Maintain

communicationequipment in

operational status are

reported in accordance with workplace procedures

3.2 Minor faults in the communications systems promptly identified, diagnosed, and repaired or


Element Performance criteria Demo ed? Com ? nstrat petent4 Complete documentation maintained in accordance with workplace procedures

4.1 Appropriate records of communications are Assessor’s observation summary:


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Student’s signature: Date:


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SECURITY EQUIPMENT AND SYSTEMS

STUDENT WORKPLACE SKILLS OBSERVATION RECORD

For Units of Competency: CPPSEC2014A Operate basic security equipment TLIE2007A Use communication systems.

A STUDENT WORKPLACE SKILLS OBSERVATION RECORD must be completed by the Assessor (Approved Trainer) while undertaking each workplace assessment.

Student Name:

Date of Workplace Assessment:

Workplace Assessment Location (address):

Workplace Supervisor:

Student Security Licence No:

Licence Class:

Expiry Date:

Supervisor Security Licence No:

Licence Class:

Expiry Date:

Supervisor’s Position:

Supervisor’s Contact No:

Assessor’s Name and Approved Trainer SLED Approval No.:

Learning Segment: Security Equipment and Systems

Brief description of task:

The assessor will be observing the student’s actions in the workplace. This may include observing reporting procedures, interaction with team members, how work heath & safety is followed and maintained in the workplace and the student’s overall behaviour. This may include punctuality, grooming/presentation, and the communication techniques utilised.

Did the student perform the following skills:

Yes No Assessor Comments

Apply precautions and required action to minimise, control or eliminate hazards that may exist during the use of communications equipment

Clean and maintain a safe workplace environment

Conduct pre-operational checks on equipment and identify and report faulty equipment if relevant


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Carry out routine maintenance on security equipment

Read and interpret instructions and procedures relevant to the use of communications equipment

Observe ergonomic and conservation requirements relevant to operation of equipment

Operate a range of basic security equipment

Implement contingency plans for unanticipated situations that may arise when using communications equipment

Communicate effectively and work collaboratively with others using available communications equipment

Operate and adapt to differences in communication equipment in accordance with standard operating procedures

Interpret and follow operational instructions and prioritise work

Complete documentation related to work activities when using communications equipment

Communicate effectively with people from different social, cultural and ethnic backgrounds and of varying physical and mental abilities

Plan own work including predicting consequences and identifying improvements

Monitor work activities in terms of planned schedule

Modify activities depending on differing operational contingencies, risk situations and environments

The student’s performance was:

Satisfactory

Not Satisfactory

This signature confirms student agreement that the above record is a true reflection of the task performed. Student signature: Date:

This signature confirms that the student has demonstrated satisfactory performance in the practical performance and theoretical understanding of the observed task. Assessor signature: Date:


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ACCESS CONTROL AND PATROLLING


For Units of Competency: CPPSEC2015A Patrol premises CPPSEC2011B Control access to and exit from premises

The workplace assessment must meet the requirements of the units of competency. Assessors must be familiar with the complete versions of the units of competency in order to assess each student. Copies are available in CPP07 Property Services Training Package.


An ASSESSOR’S CHECKLIST – RECORD OF WORKPLACE ASSESSMENT must be completed for each student.

STUDENT’S NAME:




CPPSEC2015A Patrol premises Element Performance criteria Demonstrated? Competent?

1.1 Applicable provisions of legislative and organisational requirements relevant to patrol operations are identified and complied with

1.2 Patrol tasks and other assignment instructions are obtained and verified in accordance with relevant persons 1.3 Resource and equipment requirements are confirmed and organised in accordance with organisational procedures

1.4 Equipment is checked for operational effectiveness and faults or damage reported in accordance with organisational procedures

1 Prepare for patrol

1.5 Personal dress and presentation is maintained at all times to professional standards and assignment requirements


Element Performance criteria Demonstrated? Competent?

2.1 Patrol is conducted in accordance with site patrol schedules, routes and assignment instructions 2.2 Systematic personal safety checks are conducted on a regular basis 2.3 Security systems are operated and maintained in accordance with assignment instructions

2 Monitor premises and property

2.4 Security status of the premises and property is monitored and maintained in accordance with assignment instructions


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3.1 Potential security risks are identified and assessed for degree of risk to self, others, property and premises 3.2 Response is formulated and carried out within the scope of own role, competence and authority 3.3 Requirements for assistance are identified and sought from relevant persons 3.4 Changing circumstances are monitored and responses are adjusted as required to maintain security

3 Identify and respond to security risk situation

3.5 Relevant documentation is completed and securely maintained with due regard to confidentiality in accordance with organisational procedures

Assessor’s observation summary: Assessor’s comments: Assessor’s signature: Date: Student’s signature: Date:

CPPSEC2011B Control access to and exit from premises Element Performance criteria Demonstrated? Competent?

1.1 Applicable provisions of legislative and organisational requirements relevant to assignment instructions are identified and complied with

1.2 Identification documentation of persons entering premises is verified in accordance with organisational procedures

1.3 Entry validations are issued and collected in accordance with organisational procedures 1.4 Incidents are responded to in accordance with assignment instructions and approved procedures

1 Manage people

1.5 Appropriate interpersonal techniques are used and personal presentation is maintained in accordance with organisational requirements


Element Performance criteria Demonstrated? Competent? 2 Inspect baggage and vehicles

2.1 Inspections of baggage ad vehicles are carried out in accordance with assignment instructions and organisational procedures


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2.2 Refusal to inspection requests are reported immediately to relevant persons 2.3 Prohibited and hazardous items are dealt with in accordance with Occupational Health and Safety (OHS) guidelines and organisational procedures

2.4 Items found during inspection procedures are recorded and reported to relevant persons in accordance with organisational procedures

Assessor’s observation summary: Element Performance criteria Demonstrated? Competent?

3.1 Vehicle entry validations are checked, issued and collected in accordance with assignment instructions 3.2 Incidents which infringe or breach assignment instructions are reported to appropriate persons 3.3 Vehicles carrying dispatched product are checked against relevant documentation

3 Manage vehicular traffic

3.4 Incoming vehicles are directed to appropriate unloading or parking areas in accordance with site requirements


4.1 Access control systems are managed and monitored in accordance with assignment instructions 4.2 Access control systems are managed and monitored in accordance with manufacturer’s instructions

4.3 Access control systems are activated and deactivated in accordance with assignment instructions 4.4 Indications of unauthorised entry is promptly identified and responded to in accordance with approved procedures

4 Manage access control systems

4.5 Relevant documentation is completed and securely maintained in accordance with organisational procedures



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ACCESS CONTROL AND PATROLLING STUDENT WORKPLACE SKILLS OBSERVATION RECORD

For Units of Competency: CPPSEC2015A Patrol premises CPPSEC2011B Control access to and exit from premises


Student Name:





Licence Class:

Expiry Date:


Licence Class:

Expiry Date:




Learning Segment:

Access Control and Patrolling



Did the student perform the following skills: Yes No Assessor Comments


Communicate using clear and concise language, using appropriate channels and communication codes and signals

Maintain goodwill and professionalism when dealing with incidents

Determine response appropriate to security risk situation


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Identify and comply with applicable legal and procedural requirements including licensing requirements

Identify and comply with security incident response procedures

Identify risk factors and assess degree of risk

Identify support and assistance requirements

Interpret alarm signals and respond accordingly

Operate and maintain a vehicle

Operate security and communications equipment

Record, report and document information

Select and use appropriate equipment appropriate to the security risk

Conduct an inspection of baggage, vehicles and loads

Direct vehicular traffic

Monitor and control access to premises

Recognise suspicious behaviour

Verify identification and authority of vehicles and persons entering the premises

The student’s performance was: Satisfactory

Not Satisfactory




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CONTROLLING INDIVIDUALS AND CROWDS CHECKLIST RECORD OF WORKPLACE ASSESSMENT For Unit of Competency: CPPSEC2012A Monitor and control individual and crowd behaviour



An Assessor’s Checklist - Record of Assessment must be completed for each student.

STUDENT’S NAME:




CPPSEC2012A Monitor and control individual and crowd behaviour Element Performance criteria Demonstrated? Competent?


1.2 Work tasks are verified and clarified as required with relevant persons 1.3 Personal dress and presentation is maintained to meet assignment requirements 1.4 Resources and equipment are confirmed and checked for operational effectiveness and serviceability in accordance with manufacturer’s instructions

1.5 Faulty or damaged equipment is replaced and reported in accordance with organisational procedures

1 Prepare for monitoring

1.6 Site layout details and communication channels and processes are verified and clarified with relevant persons as required



2.1 Systematic personal safety checks are conducted on a regular basis in accordance with organisational procedures 2.2 Crowd and individual behaviour is monitored to ensure the security and safety of persons and property

2 Monitor individual and crowd behaviour

2.3 Security status of the venue and crowd is determined and communicated as required to appropriate persons


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2.4 Communication is courteous and professional and interpersonal techniques reflect an awareness of individual social and cultural differences

2.5 Persons behaving in a potentially disruptive manner are identified and assessed for degree of risk to self, others, property and premises



3.1 Potential security risks are identified and assessed for degree of risk 3.2 Response is formulated and carried out within the scope of own role, competence and authority 3.3 Assistance requirements are identified and requested in accordance with operational principles 3.4 Changing circumstances are monitored and responses are adjusted as required to maintain security 3.5 Reports are prepared presenting all relevant facts and information in appropriate format, style and structure


3.6 Relevant documentation is completed and processed in accordance with organisational procedures



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CONTROLLING INDIVIDUALS AND CROWDS STUDENT WORKPLACE SKILLS OBSERVATION RECORD For Unit of Competency: CPPSEC2012A Monitor and control individual and crowd behaviour A STUDENT WORKPLACE SKILLS OBSERVATION RECORD must be completed by the Assessor (Approved Trainer) while undertaking each workplace assessment.

Student Name:





Licence Class:

Expiry Date:


Licence Class:

Expiry Date:




Learning Segment:

Controlling Individuals and Crowds




Communicate effectively with people from a range of social, cultural and ethnic backgrounds and of varying physical and mental abilities

Communicate using appropriate channels and clear and concise language

Comply with procedures to assess and control risks to self and others

Identify and comply with applicable legal and procedural requirements including licensing requirements and ‘use of force’ guidelines



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Identify response appropriate to security risk situation



Monitor crowd behaviour, size, safety and direction



Select and use appropriate personal protective equipment

Use negotiation techniques to defuse and resolve conflict

The student’s performance was: Satisfactory

Not Satisfactory




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PROTECTING PEOPLE ASSESSOR'S CHECKLIST RECORD OF WORKPLACE ASSESSMENT

For Unit of Competency: CPPSEC2010A Protect safety of persons The workplace assessment must meet the requirements of the units of competency. Assessors must be familiar with the complete versions of the units of competency in order to assess each student. Copies are available in CPP07 Property Services Training Package.



STUDENT’S NAME:




CPPSEC2010A Protect safety of persons Element Performance criteria Demonstrated? Competent?


1.2 Assignment instructions and other relevant information are verified and clarified as required with relevant persons 1.3 Resource ad equipment requirements are confirmed and organised in accordance with organisational procedures

1.4 Equipment is checked for operational effectiveness and faulty or damaged equipment is reported in accordance with organisational procedures

1 Prepare for assignment

1.5 Personal dress and presentation is maintained to professional standards at all times



2.1 Escort procedures are carried out in accordance with assignment instructions 2.2 Safety requirements of client, self and others are monitored and maintained 2.3 Client movement information is exchanged using established communication channels and processes 2.4 Appropriate interpersonal techniques are used to facilitate effective relationships and meet client special needs

2 Escort persons

2.5 Communication is conducted in a professional and courteous manner which takes into account social and


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cultural differences Assessor’s observation summary:


3.1 Potential security risks are identified and assessed for degree of risk 3.2 Response is formulated and carried out within the scope of own role, competence and authority 3.3 Assistance requirements are identified and requested in accordance with organisational principles 3.4 Changing circumstances are monitored and responses are adjusted as required to maintain security 3.5 Clients are continually advised of all factors which may affect their safety

3 Identify security risk situation

3.6 Relevant documentation is completed and processed in accordance with workplace procedures


Assessor’s comments: Assessor’s signature: Date: Student’s signature: Date:


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PROTECTING PEOPLE


For Unit of Competency: CPPSEC2010A Protect safety of persons


Student Name:





Licence Class:

Expiry Date:


Licence Class:

Expiry Date:




Learning Segment:

Protecting People





Communication to engage with minority groups (eg young people, old people, people with an addiction or disability, Indigenous Australians, people from Culturally and Linguistically Divers (CALD) backgrounds)




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Relate to people from a range of social, cultural and ethnic backgrounds and of varying physical and mental abilities



The student’s performance was: Satisfactory Not Satisfactory




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MONITORING CENTRE OPERATIONS


For Units of Competency: CPPSEC2018A Monitor electronic reporting facility CPPSEC3020A Monitor security from control room CPPSEC3012A Store and protect information CPPSEC3021A Maintain and use security database




STUDENT’S NAME:




CPPSEC2018A Monitor electronic reporting facility Element Performance criteria Demonstrated? Competent?


1.2 Security systems are systematically monitored and tested to ensure performance is maintained within defined operating guidelines

1.3 Actual or suspected faults or deficiencies in security systems are reported in accordance with organisational procedures

1.4 Preventative and breakdown maintenance arrangements for security systems are confirmed with relevant persons

1.5 Back-up procedures to maintain security and integrity of security systems are implemented in accordance with organisational procedures

1 Monitor and maintain electronic security systems

1.6 Safe workplace practices are identified and complied with in accordance with Occupational Health and Safety (OHS) requirements



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Element Performance criteria Demonstrated? Competent? 2.1 Data is received, interpreted and processes in accordance with organisational procedures 2.2 Data is entered, checked for accuracy and processed in accordance with organisational procedures 2.3 Processed data is securely stored in accordance with organisational procedures

2 Process and organise data

2.4 Processing errors and deficiencies are identified and reported in accordance with organisational procedures



3.1 Security incidents are assessed on reported information for degree of risk to person’s property and premises 3.2 Appropriate response is formulated implemented in accordance with organisational procedures 3.3 Regular and systematic checks are made with field staff and situations requiring assistance are reported in accordance with organisational procedures

3.4 Communication channels and processes are used to maintain a continual exchange of information with field staff

3 Respond to incident

3.5 Relevant documentation is accurately completed and securely maintained with due regard to confidentiality in accordance with organisational procedures


CPPSEC3020A Monitor security from control room Element Performance criteria Demonstrated? Competent?


1.2 Assignment instructions and relevant information are verified and clarified with relevant persons 1.3 Security systems are checked for correct operation in accordance with manufacturer’s instructions 1.4 Faults or malfunctions in security systems are identified, corrected or reported for remedial action

1 Prepare for operations

1.5 Security systems are cross-checked with companion monitoring systems to ensure accurate and consistent exchange of information


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1.6 Established communication channels and processes are verified with relevant persons



2.1 Security systems are operated and monitored in accordance with assignment instructions 2.2 Information conveyed by security systems is received and appropriate responses implemented as required in accordance with organisational procedures

2.3 Regular and systematic checks are made with field staff and assistance is organised as required in accordance with organisational procedures

2.4 Irregular and non-responses from field staff are identified and promptly responded to in accordance with organisational procedures

2 Monitor security services

2.5 Incidents are risk assessed on available information and response is implemented in accordance with organisational procedures



3.1 Change of shift procedures are carried out and ensure system and monitoring continuity in accordance with organisational procedures

3.2 Security database is updated in established styles and formats in accordance with organisational procedures

3.3 Identified faults or deficiencies in security systems are corrected or reported for remedial action in accordance with organisational procedures

3 Maintain security systems and information

3.4 Relevant documentation is completed and securely maintained with due regard to confidentiality



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CPPSEC3012A Store and protect information Element Performance criteria Demonstrated? Competent?

1.1 Applicable provisions of legislative and organisational requirements relevant to storing and protecting information are identified and complied with

1.2 Information is collected and assessed for accuracy and potential future use in accordance with client requirements

1.3 Protection requirements and storage methods are determined in accordance with client and legislative requirements

1 Collect and assess information

1.4 Information is labelled, registered and recorded using appropriate business equipment



2.1 Information is stored for future analysis, dissemination and use in accordance with legislative requirements

2.2 Factors relevant to the secure and safe storage of information are addressed and confirmed as required with relevant persons

2.3 Storage requirements are implemented in accordance with best practice and client requirements

2 Store information

2.4 Continuity logs are established and maintained to monitor security and movement of information



3.1 Authorisation to dispose of information is verified with relevant persons 3.2 Information disposal method is determined appropriate to the type of information 3.3 Information is disposed of in accordance with organisational procedures and legislative requirements

3 Dispose of information




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CPPSEC3021A Maintain and use security database Element Performance criteria Demonstrated? Competent?

1.1 Applicable provisions of legislative and organisational requirements relevant to operating a security database are identified and complied with

1.2 ergonomic and conservation issues are identified and appropriate risk control measures implemented in accordance with Occupational Health and Safety (OHS) guidelines

1.3 Appropriate software and hardware is identified to meet task requirements and installed in accordance with manufacturer’s instructions

1.4 Virus protection is monitored, maintained, regularly updated to ensure the continuous integrity and protection of data

1.5 Database storage, security and access requirements are identified and complied with to ensure the confidentiality and security of data

1.6 Established housekeeping, maintenance and back-up procedures are identified and conducted on a routine basis

1 Prepare to use security database

1.7 Stand-by database and alternative strategies are identified and implemented as required to address operational faults and deficiencies to database system



2.1 Data entry, output and presentation requirements are identified and complied with in accordance with assignment instructions

2.2 Data is obtained from verifiable sources, checked and monitored for variations in data quality 2.3 Data is entered, checked for accuracy and updated as required 2.4 Errors and lags in data processing or discrepancies are identified, diagnosed and reported 2.5 Complex faults or repair requirements outside area of responsibility or competence are reported for specialist assistance

2 Use security database

2.6 Measures to improve database content, interfaces or effectiveness are identified and confirmed with relevant persons



3.1 Reports are prepared in a timely manner using appropriate formats and presentation methods 3.2 reports are produced using relevant data and are reviewed and checked for accuracy 3.3 Constructive feedback to improve and maintain security database systems is received and used to inform future practice

3.4 Procedures for the safe storage and protection of data are identified and complied with in accordance with organisational procedures

3 Compile reports

3.5 Relevant documentation is completed and securely maintained with due regard to confidentiality in accordance with organisational procedures


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MONITORING CENTRE OPERATIONS STUDENT WORKPLACE SKILLS OBSERVATION RECORD

For Units of Competency: CPPSEC2018A Monitor electronic reporting facility CPPSEC3020A Monitor security from control room CPPSEC3012A Store and protect information CPPSEC3021A Maintain and use security database


Student Name:





Licence Class:

Expiry Date:


Licence Class:

Expiry Date:




Learning Segment:

Monitoring Centre Operations




Communicate in a clear and concise manner using appropriate terminology

Communication skills to accurately enter, receive, interpret and transmit data

Communication to engage with minority groups (eg young people, old people, people with an addiction or disability, Indigenous Australians, people from Culturally and Linguistically Diverse (CALD) backgrounds)


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Active listening

Read and interpret complex instructions and technical material

Collate and organise data

Monitor, evaluate and interpret data and information

Prepare and present written and computer-based information

Prepare reports for analysis and evaluation of information in a defined range of areas

Store and preserve information

Dispose of information

Conduct checks for accurate and consistent information

Use a range of office equipment and technology

Monitor and maintain basic security systems

Test security systems for operational performance

Identify faults and errors and omissions in the operation of security systems and implement appropriate remedial action

Interpret security codes and alarm signals

Implement response procedures appropriate to reported security incident

Risk assess incidents


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Estimate and calculate and organise resource and assistance requirements


Prioritise and complete activities within designated timelines

Apply best practice in backup and recovery strategies

Apply safe and effective ergonomic workplace practices

Create simple queries using simple formulae

Interpret and evaluate the purposes and uses of various features of databases

Use processes flexibly and interchangeably to solve routine problems





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SECTION TWO: SUB-CLASS 1B BODYGUARD

SUB-CLASS 1F ARMED GUARD

CONTROLLING INDIVIDUALS AND CROWDS - ASSESSOR'S CHECKLIST – RECORD OF WORKPLACE ASSESSMENT

For Unit of Competency:

CPPSEC2012A Monitor and control individual and crowd behaviour




STUDENT’S NAME:




CPPSEC2012A Monitor and control individual and crowd behaviour Element Performance criteria Demonstrated? Competent?


1.2 Work tasks are verified and clarified as required with relevant persons 1.3 Personal dress and presentation is maintained to meet assignment requirements 1.4 Resources and equipment are confirmed and checked for operational effectiveness and serviceability in accordance with manufacturer’s instructions

1.5 Faulty or damaged equipment is replaced and reported in accordance with organisational procedures

1 Prepare for monitoring

1.6 Site layout details and communication channels and processes are verified and clarified with relevant persons as required



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Element Performance criteria Demonstrated? Competent? 2.1 Systematic personal safety checks are conducted on a regular basis in accordance with organisational procedures 2.2 Crowd and individual behaviour is monitored to ensure the security and safety of persons and property 2.3 Security status of the venue and crowd is determined and communicated as required to appropriate persons 2.4 Communication is courteous and professional and interpersonal techniques reflect an awareness of individual social and cultural differences

2 Monitor individual and crowd behaviour

2.5 Persons behaving in a potentially disruptive manner are identified and assessed for degree of risk to self, others, property and premises



3.1 Potential security risks are identified and assessed for degree of risk 3.2 Response is formulated and carried out within the scope of own role, competence and authority 3.3 Assistance requirements are identified and requested in accordance with operational principles 3.4 Changing circumstances are monitored and responses are adjusted as required to maintain security 3.5 Reports are prepared presenting all relevant facts and information in appropriate format, style and structure


3.6 Relevant documentation is completed and processed in accordance with organisational procedures




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CONTROLLING INDIVIDUALS AND CROWDS – STUDENT WORKPLACE SKILLS OBSERVATION RECORD


CPPSEC2012A Monitor and control individual and crowd behaviour


Student Name:





Licence Class:

Expiry Date:


Licence Class:

Expiry Date:




Learning Segment:

Controlling Individuals and Crowds


The assessor will be observing the student’s actions in the workplace. This may include observing reporting procedures, interaction with team members, how work health and safety is followed and maintained in the workplace and the student’s overall behaviour. This may include punctuality, grooming/presentation, and the communication techniques utilised.


Communicate effectively with people from a range of social, cultural and ethnic backgrounds and of varying physical and mental abilities


Comply with procedures to assess and control risks to self and others

Identify and comply with applicable legal and procedural requirements including licensing requirements and ‘use of force’ guidelines



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Monitor crowd behaviour, size, safety and direction









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CLOSE PERSONAL PROTECTION


For Units of Competency: CPPSEC2010A Protect safety of persons CPPSEC3018A Provide for the safety of persons at risk




STUDENT’S NAME:




CPPSEC2010A Protect safety of persons Element Performance criteria Demonstrated? Competent?


1.2 Assignment instructions and other relevant information are verified and clarified as required with relevant persons 1.3 Resource ad equipment requirements are confirmed and organised in accordance with organisational procedures


1 Prepare for assignment




2.1 Escort procedures are carried out in accordance with assignment instructions 2.2 Safety requirements of client, self and others are monitored and maintained 2.3 Client movement information is exchanged using established communication channels and processes

2 Escort persons

2.4 Appropriate interpersonal techniques are used to facilitate effective relationships and meet client special needs


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2.5 Communication is conducted in a professional and courteous manner which takes into account social and cultural differences


3.1 Potential security risks are identified and assessed for degree of risk 3.2 Response is formulated and carried out within the scope of own role, competence and authority 3.3 Assistance requirements are identified and requested in accordance with organisational principles 3.4 Changing circumstances are monitored and responses are adjusted as required to maintain security 3.5 Clients are continually advised of all factors which may affect their safety

3 Identify security risk situation

3.6 Relevant documentation is completed and processed in accordance with workplace procedures


Assessor’s comments: Assessor’s signature: Date: Student’s signature: Date: CPPSEC3018A Provide for the safety of persons at risk Element Performance criteria Demonstrated? Competent?


1.2 Assignment instructions and other relevant information is clarified as required with relevant persons 1.3 Resource and equipment requirements are confirmed and organised in accordance with organisational procedures

1.4 Route and assessment is undertaken in accordance with organisational procedures 1.5 Equipment is checked for operational effectiveness and faulty or damaged equipment is reported in accordance with organisational procedures


1 Prepare for security assignment

1.7 Communication channels and processes are confirmed with relevant persons in accordance with organisational procedures


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Element Performance criteria Demonstrated? Competent? 2.1 Security procedures are conducted and confirmed in accordance with assignment instructions 2.2 Security operations are continually monitored and adjusted as required to maintain maximum security 2.3 Communication is maintained continually throughout security operations in accordance with assignment instructions and organisational procedures

2.4 Interpersonal techniques are used reflect an awareness of individual social and cultural differences 2.5 Potential security risk situations are identified, risk assessed and responded to within own scope of responsibility and competence

2.6 VIPs are advised of all factors which may affect their personal safety in accordance with organisational procedures

2 Monitor and maintain safety of VIPs

2.7 Need for extra assistance or advice is promptly identified and sought from relevant persons in accordance with organisational procedures



3.1 A process of continual assessment is applied to review and evaluate the efficiency and effectiveness of security operations

3.2 Reports and relevant documentation are prepared in a timely manner presenting all relevant facts and information in accordance with organisational procedures

3.3 Incident observations are provided accurately and constructively and opportunities for improvement are identified

3 Review and evaluate security operations

3.4 Security operations are reviewed and written findings and recommendations are provided to inform future practice


Assessor’s comments:

Assessor’s signature: Date: Student’s signature: Date:


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CLOSE PERSONAL PROTECTION STUDENT WORKPLACE SKILLS OBSERVATION RECORD

For Units of Competency: CPPSEC2010A Protect safety of persons CPPSEC3018A Provide for the safety of persons at risk


Student Name:





Licence Class:

Expiry Date:


Licence Class:

Expiry Date:




Learning Segment:

Close personal protection




Assess client security requirements

Communicate to engage with minority groups (eg young people, old people, people with an addiction or disability, Indigenous Australians, people from Culturally and Linguistically Diverse (CALD) backgrounds)



Escort persons


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Estimate and calculate resource and equipment requirements



Identify potential security threats and the likely source of risks





Present a professional image to members of the public and colleagues


Select and use appropriate personal protection equipment






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ACCESS CONTROL



CPPSEC2011B Control access to and exit from premises




STUDENT’S NAME:




CPPSEC2011B Control access to and exit from premises Element Performance criteria Demonstrated? Competent?


1.2 Identification documentation of persons entering premises is verified in accordance with organisational procedures

1.3 Entry validations are issued and collected in accordance with organisational procedures 1.4 Incidents are responded to in accordance with assignment instructions and approved procedures

1 Manage people

1.5 Appropriate interpersonal techniques are used and personal presentation is maintained in accordance with organisational requirements



2.1 Inspections of baggage ad vehicles are carried out in accordance with assignment instructions and organisational procedures

2.2 Refusal to inspection requests are reported immediately to relevant persons 2.3 Prohibited and hazardous items are dealt with in accordance with Occupational Health and Safety (Occupational Health and Safety) guidelines and organisational procedures

2 Inspect baggage and vehicles

2.4 Items found during inspection procedures are recorded and reported to relevant persons in


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accordance with organisational procedures Assessor’s observation summary:


3.1 Vehicle entry validations are checked, issued and collected in accordance with assignment instructions 3.2 Incidents which infringe or breach assignment instructions are reported to appropriate persons 3.3 Vehicles carrying dispatched product are checked against relevant documentation

3 Manage vehicular traffic

3.4 Incoming vehicles are directed to appropriate unloading or parking areas in accordance with site requirements



4.1 Access control systems are managed and monitored in accordance with assignment instructions 4.2 Access control systems are managed and monitored in accordance with manufacturer’s instructions

4.3 Access control systems are activated and deactivated in accordance with assignment instructions 4.4 Indications of unauthorised entry is promptly identified and responded to in accordance with approved procedures

4 Manage access control systems





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ACCESS CONTROL



CPPSEC2011B Control access to and exit from premises A STUDENT WORKPLACE SKILLS OBSERVATION RECORD must be completed by the Assessor (Approved Trainer) while undertaking each workplace assessment.

Student Name:





Licence Class:

Expiry Date:


Licence Class:

Expiry Date:




Learning Segment:

Access Control





Communicate using clear and concise language

Conduct an inspection of baggage, vehicles and loads


Direct vehicular traffic


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Monitor and control access to premises

Recognise suspicious behaviour

Maintain goodwill and professionalism when dealing with incidents

Present a professional image to members of the public and colleagues


Record and report information

Select and use appropriate equipment appropriate to the security risk

Verify identification and authority of vehicles and persons entering the premises





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CASH-IN-TRANSIT PROCEDURES


For Units of Competency: CPPSEC3051A Implement cash-in-transit security procedures CPPSEC2013A Protect valuables in transit.




STUDENT’S NAME:




CPPSEC2018A Protect valuables in transit Element Performance criteria Demonstrated? Competent?


1.2 Assignment instructions and other relevant information are clarified as required with relevant persons 1.3 Resource and equipment requirements are confirmed and organised in accordance with organisational procedures



1 Prepare for escort

1.6 Communication channels and processes are identified and confirmed with relevant persons


2.1 Escort procedures are carried out in accordance with assignment instructions 2.2 Security of valuables and personal safety requirements are monitored and maintained

2 Undertake escort and maintain security

2.3 Continuous and active observation techniques are used to anticipate and identify potential security risk situations


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2.4 Response option is determined appropriate to identified security risk and implemented within scope of own role, competence and authority

2.5 Assistance requirements are determined and requested in accordance with organisational procedures



3.1 Escort procedures are completed in accordance with assignment instructions and organisational procedures 3.2 Equipment is checked, cleaned and stored in accordance with organisational procedures 3.3 Accurate and constructive observations are provided during review and debrief procedures 3.4 Recommendations for improvement to procedures are provided during review to inform future practice

3 Complete escort




CPPSEC3051A Implement cash-in-transit security procedures Element Performance criteria Demonstrated? Competent?

1.1 Personnel and vehicles are checked in accordance with workplace operational procedures and statutory authority regulations

1.2 Receival and delivery of consignment are recorded in accordance with workplace operational procedures to ensure identification of carrier, vehicle, consignment, receiver and documentation

1.3 Consignment content is checked to ensure that container seals are correctly applied and audit trail preserved prior to commencing operations

1 Check and monitor personnel and goods within the work area

1.4 Discrepancies in consignments are reported in line with workplace procedures


Element Performance criteria Demonstrated? Competent? 2 Coordinate responses on security

2.1 Security incidents/emergencies are dealt with in accordance with statutory authority regulations and


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workplace operational procedures 2.2 When reports of incidents/emergencies are communicated, the intended message is transmitted in a concise style to conform to workplace policy

incidents/emergencies

2.3 Potential security risks are observed and reported in accordance with operational procedures



3.1 Surveillance of work areas is carried out in accordance with workplace operational procedures and statutory authority regulations to ensure security requirements are fulfilled

3 Carry out surveillance of work areas

3.2 Equipment is checked and operated in accordance with workplace procedures and, where applicable, statutory regulations



4.1 Reports of operations are completed within workplace procedures and timelines 4 Complete reports

4.2 Incidents or occurrences are reported to authorities and workplace personnel in writing and verbally as appropriate




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CASH-IN-TRANSIT PROCEDURES STUDENT WORKPLACE SKILLS OBSERVATION RECORD

For Units of Competency: CPPSEC3051A Implement cash-in-transit security procedures CPPSEC2013A Protect valuables in transit.


Student Name:





Licence Class:

Expiry Date:


Licence Class:

Expiry Date:




Learning Segment:

Cash-in-transit procedures





Read and interpret instructions, procedures, information and signs relevant to cash-in-transit security procedures


Comply with procedures to assess and control security risks

Relate to people from a range of social, cultural and ethnic backgrounds and of varying physical and mental abilities

Work collaboratively with others when implementing cash-in-transit security procedures


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Complete documentation related to cash-in-transit security operations

Escort and maintain security of valuables

Operate electronic communication equipment to required protocol

Promptly report and/or rectify any identified problems that may arise when implementing cash-in-transit security procedures



Identify and confirm route and schedule details


Apply precautions and required action to minimise, control or eliminate hazards that may exist during work activities



Operate vehicles, security and communications equipment


Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment

Adapt to differences in equipment in accordance with standard operating procedures

Safely use correct manual handling techniques






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LOADING AND UNLOADING CASH-IN-TRANSIT


For Units of Competency: CPPSEC2027A Load and unload cash in transit in a secured environment CPPSEC3050A Load and unload cash in transit in an unsecured environment




STUDENT’S NAME:




CPPSEC2027A Load and unload cash in transit in a secured environment Element Performance criteria Demonstrated? Competent?

1.1 Assignment instructions and information are reviewed and operational details verified where necessary with relevant persons

1.2 Site for consignment transfer is selected according to assignment instructions and occupational health and safety (OHS) requirements

1.3 Accessibility and security of loading site are determined and assessed in line with assignment instructions 1.4 Where loading site is deemed inappropriate, alternative sites are identified in consultation with relevant persons 1.5 Risks to consignment are assessed and necessary controls applied in consultation with relevant persons

1 Select loading site

1.6 Appropriate interpersonal techniques and communication channels are used to obtain necessary authorisations according to organisational requirements.



2.1 Load is safely and securely transferred according to assignment instructions, and organisational, OHS and legislative requirements

2 Transfer load

2.2 Security procedures are undertaken according to assignment instructions and legislative requirements,


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2.3 Contingency plans are identified as required and confirmed with relevant persons according to organisational requirements

2.4 Consignment details are checked, and non-conforming

to items identified, documented and reported according organisational requirements

2.5 Loading site is constantly monitored to maintain security and identify risks and hazards according to

uirements

organisational req Assessor’s observation summary:

Element D str Com ? Performance criteria emon ated? petent

3.1 Consignment delivery is verified by client according organisational requirements.

to 3 Complete transfer documentation

3.2 Transfer documentation is completed according to d legislative requirements. organisational an



Assessor’s signature: Date:

an ronment

Student’s signature: Date:

CPPSEC3050A Load d unload cash in transit in an unsecured enviElement D str Com ? Performance criteria emon ated? petent

1.1 Assignment instructions and information are reviewed and operational details verified with relevant persons

1.2 Site for consignment transfer is selected according

th and to assignment instructions and occupational healsafety (OHS) requirements

1.3 Accessibility and security of loading site are determined and assessed in line with assignment instructions

1.4 Where loading site is deemed inappropriate, alternative sites are identified in consultation with relevant persons

1.5 Risks to consignment are assessed and necessary controls implemented in line with organisational requirements

1 Select loading site

d channels are used to obtain necessary

authorisations according to organisational requirements.

1.6 Appropriate interpersonal techniques ancommunication



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2.1 Load is safely and securely transferred according to assignment instructions, and organisational, OHS and legislative requirements

2.2 Security procedures are implemented according to assignment instructions and legislative requirements 2.3 Contingency plans are developed as required and communicated to relevant persons according to organisational requirements

2.4 Consignment details are verified, and non-conforming

to items identified, documented and reported according organisational requirements

2.5 Loading site is constantly monitored to maintain

nts security and identify risks and hazards according to organisational requireme

2 Transfer load

2.6 Appropriate response is implemented where necessary risks to control security



3.1 Consignment delivery is verified by client according organisational requirements

to 3 Complete transfer documentation

3.2 Transfer documentation is completed according to islative requirements. organisational and leg



udent’s signature: Date:

St


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LOADING AND UNLOADING CASH-IN-TRANSIT STUDENT WORKPLACE SKILLS OBSERVATION RECORD

For Units of Competency: CPPSEC2027A Load and unload cash in transit in a secured environment CPPSEC3050A Load and unload cash in transit in an unsecured environment


Student Name:





Licence Class:

Expiry Date:


Licence Class:

Expiry Date:




Learning Segment:

Loading and unloading cash-in-transit




Communicate with others when undertaking cash-in-transit loading and loading in secured and unsecured environments

Read and interpret instructions, procedures, information and signs relevant to cash-in-transit loading and loading in secured and unsecured environments


Complete documentation related to cash-in-transit loading and unloading


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Work collaboratively with others when undertaking cash-in-transit loading and loading in secured and unsecured environments

Adapt appropriately to cultural differences in the workplace including modes of behaviour and interactions with others

Promptly report and/or rectify any identified problems that may arise when undertaking cash-in-transit loading and unloading in a secured and unsecured environments





Identify and correctly use equipment, processes and procedures

Operate and adapt to differences in equipment in accordance with standard operating procedures






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TESTING AND INSPECTING CIT SECURITY EQUIPMENT



CPPSEC3052A Inspect and test cash-in-transit security equipment




STUDENT’S NAME:




CPPSEC3052A Inspect and test cash-in-transit security equipment Element Performance criteria Demonstrated? Competent?

1.1 Maintenance schedules and relevant information are reviewed to confirm inspection and testing requirements in line with degree of use, and organisational and legislative requirements

1.2 Tools, equipment and materials needed to carry out the work are selected and checked for correct operation and safety

1.3 Pre-operational checks of cash-in-transit security equipment are conducted according to manufacturer specifications and organisational requirements

1.4 Work area is checked and monitored to ensure ongoing safety according to occupational health and safety (OHS) requirements

1.5 Equipment, components and warning systems are checked for operational effectiveness according to manufacturer specifications and OHS requirements

1 Inspect equipment and work area

1.6 Appropriate interpersonal techniques and communication channels are used to clarify issues with relevant persons as required according to organisational requirements


Element Performance criteria Demonstrated? Competent? 2 Identify and assess equipment faults

2.1 Equipment faults are identified according to manufacturer specifications, and WHS and organisational requirements.


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2.2 Faults are assessed to determine impact on cash-in-transit security procedures 2.3 Potential hazards and risks are identified and assessed, and necessary controls implemented according to OHS and organisational requirements.

2.4 Non-serviceable systems or equipment are tagged and repair or disposal is arranged according to OHS and organisational requirements.

2.5 Replacement system or equipment is promptly coordinated to ensure continuity of cash-in-transit security services according to OHS and organisational requirements



3.1 Results of equipment inspection and testing are recorded and reported, highlighting safety issues according to organisational and legislative requirements

3 Record and report inspection and testing results

3.2 Documentation is completed and securely maintained according to organisational and legislative requirements





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TESTING AND INSPECTING CIT SECURITY EQUIPMENT STUDENT WORKPLACE SKILLS OBSERVATION RECORD


CPPSEC3052A Inspect and test cash-in-transit security equipment


Student Name:





Licence Class:

Expiry Date:


Licence Class:

Expiry Date:




Learning Segment:

Testing and inspecting CIT security equipment




Communicate effectively with others when testing and inspecting cash-in-transit security equipment

Read and interpret instructions, procedures, information and regulations relevant to the testing and inspecting of cash-in-transit security equipment


Complete documentation related to the testing and inspecting of cash-in-transit security equipment



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Work collaboratively with others when testing and inspecting cash-in-transit security equipment

Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others

Promptly report and/or rectify any problems, faults or malfunctions that may be identified when testing and inspecting cash-in-transit security equipment in accordance with regulatory requirements and workplace procedures

Apply precautions and required action to minimise, control or eliminate hazards that may exist during work activities

Apply relevant agreements, codes of practice or other legislative requirements





Identify and correctly use and test security equipment and systems

Adapt to differences in equipment in accordance with standard operating procedures

Monitor performance of equipment

Service equipment in terms of maintenance schedule and standard operating procedures


Select and use required personal protective equipment conforming to industry and OH&S standards





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Documents

WORKPLACE ASSESSMENT REQUIREMENTS FOR ELIGIBLE …...SUB-CLASS 1E MONITORING CENTRE OPERATOR SECURITY EQUIPMENT AND SYSTEMS ... 4.1 Appropriate records of communications are Assessor’s