WORKPLACE ADVISORY The New Work Experience >> · 2020. 12. 18. · The New Work Experience >> Session 2. Colliers International | Workplace Advisory | Live Event 15 December 2020

W O R K P L A C E A D V I S O R Y

OCCUPIERSERVICES

The New Work Experience >>H o w o c c u p i e r s a r e a d a p t i n g

The New Work Experience >>

Session 1

Colliers International | Workplace Advisory | Live Event 15 December 2020

Luiz CastilhosDirector of Facilities, LATAM

Dell Technologies

Craig BinghamChief Administrative Officer

Bass, Berry & Sims (Law Firm)

Irene MastertonGlobal Head of Property

Puma Energy


Session 2


Julie SeitzManaging Director, Corporate

Real EstateDelta Air Lines

Darren BelcherHead of Global Real

Estate & FacilitiesSAP (Asia Pacific)

Tommy C. ChanAPAC Real Estate

Design & Project LeaderEY

Global Workplace Advisory Team

Kate NorthWorkplace

AdvisoryU.S. (Moderator)

Jan Jaap BoogaardHead of Workplace

AdvisoryEMEA

Keith PerskeHead of Workplace

AdvisoryU.S.

Robyn BaxterHead of Workplace

AdvisoryCanada

Truddy CheungHead of Workplace

AdvisoryAsia

Lucas LuzziHead of Strategic Project Services

LATAM


Global Workplace Advisory Team

Kate NorthWorkplace

AdvisoryU.S.


AdvisoryEMEA


AdvisoryU.S.


AdvisoryCanada


AdvisoryAsia (Moderator)

Lucas LuzziHead of Strategic Project Services

LATAM



Latest SurveyInsights

Colliers Global Work-From-Home Survey

March 2020September 2020

15 Industries Various sizes

Survey is currently running at individual organizations

>18k+ respondents

>7,500k Respondents (both spring and fall)

61 Countries, globally

Individual Productivity

People are reporting higher levels of individual productivity when working from home in September compared to March.


23%

51%

26%

Decreased Not Changed Increased

Individual Productivity – March Individual Productivity – September

17%34%

49%

Decreased Not Changed Increased

Individual ProductivityWhere are we more productive

Individual work can be done better at home

(50%) vs office (18%)

For most, it is easier to control distractions at home (41%) than in the office (32%)

We are more creative at home

(38%) than in the office (23%)

Productivity

We work more hours during the pandemic

Those who worked more hours indicated a greater increase in productivity.


Compared to my previous regular work schedule, During the COVID-19 pandemic, I work:

8%

43% 48%

Fewer hours Same numberof hours

More hours

Productivity


We work more hours during the pandemic

People in LATAM and APAC work significant more hours during the COVID-19 pandemic compared to Americas and EMEA.

Compared to my previous regular work schedule, During the COVID-19 pandemic, I work:

AMERICAS APAC EMEA LATAM

9 9 9 5

4837

4635

4354

4560

Fewer hours Same number of hours More hours

%

%

%

%

%

%

%

%

%

%

%

%

Team ProductivityManagement perspective

Also, team productivity remains high. 47% of managers identify a productivity increase while their team is working from home.


I believe my team’s productivity while working from home to be:

3%

16%

34%

27%

20%

Significantly Increases

Increases

No Difference

Decreases

Significantly Decreases

Team Productivity – Management Perspective

But there are challenges as well…

While team performance is strong, the ability to enhance team cohesion and on-boarding is challenging when team members are working from different locations.

ONBOARD NEW MEMBERS SUCCESSFULLY

GROW MY TEAM ENHANCE TEAM COHESION DEVELOP MY TEAMS PERFORMANCE

10 4 6 3

41

3341

27

42

5346

59

8 10 7 11

Strongly disagree Disagree Agree Strongly agree

76%

%

%

%

%

%

%

%

%

%

%

%

%

%

%

%

%


Connectivity

… other challenges are related to team connection

People still feel connected to their colleagues overall, but the connection has weakened since March.


I feel connected to my team – March I feel connected to my team – September

3%21%

58%

18%

Strongly Disagree

Disagree Agree StronglyAgree

6%

26%

45%

23%

Strongly Disagree

Disagree Agree StronglyAgree

Work-Life Balance

Feelings of work-life balance related to WFH were high in March and remain high after 6 months.


My work-life balance has improved since working from home

SPRING FALL

9 8

28 25

3936

24 30

Strongly Agree Agree Disagree Strongly disagree

March September

%

%

%

%

%

%

%

%

Work-Life Balance

…however, there are risks identified as well.


feel a greater need to be available online

reported working more hours

85% 48%

Workforce Expectation / Desire

Peoples desire to continue working from home is increasing.

People saying, they would like to continue to WFH more than 2 days a week has doubled since March from 34% to 67%.


18%

49%

22%12%

March September

8%25%

43%

24%

Never Occasionally1 day per week

Frequently2-3 daysper week

Most of the time4+ days per week

Never Occasionally1 day per week

Frequently2-3 daysper week

Most of the time4+ days per week

Workforce Expectation / DesireRegional Insights

LATAM and the U.S. and Canada show the highest desire to work distributed in a post-COVID-19 world.


AMERICAS APAC EMEA LATAM

9 10 7 4

21

3729

22

37

4249

50

33

11 1525

Never Occasionally | 1 day Frequently | 2-3 days Most of the time | 4+ days

%

%

%

%

%

%

%

%

%

%

%

%

%

%

%

%

What do people miss about the officeUpsides Office

1. Maintaining and building relationships

with colleagues

2. Impromptuconversations with colleagues

3. Separation of work life and home life

Flexible WorkspaceInterest in flexible working solutions

65% of respondents ages 20-30 are interested in working in flexible workspace.


I would be interested in working from a nearby co-working/flexible workspace as an alternative to my office and/or home locations.

20-30 31-40 41-50 51-60 61-70

14 8 9 7 3

2521 18 14

7

26

25 2224

12

3545 51 56

78

Definitley, most days Yes, a few days a week Sometimes, a few days a month No, I am not interested

76%

%

%

%

%

%

%

%

%

%

%

%

%

%

%

%

%

%

%%%


Big A-Ha’s

Regional Ah-ha’s


Kate NorthWorkplace

AdvisoryUS (Moderator)


AdvisoryEMEA


AdvisoryUS


AdvisoryCanada


AdvisoryAsia

Lucas LuzziHead of Workplace

AdvisoryLATAM

Regional Ah-ha’s


Kate NorthWorkplace

AdvisoryUS


AdvisoryEMEA


AdvisoryUS


AdvisoryCanada



Lucas LuzziHead of Workplace

Advisory LATAM


Opportunity to rethink the workplace

4 Key Action Items


Consider how distributed work will happen in your organization (long term)

Resize and reimagine the digital and physical workplace experience

Measure success, stay flexible and keep learning

Build and deploy programs that enable and support

virtual / distributed work and manage the change

1 2 3 4

Polling Question Live Responses


Session 1Session 2 = 254 Responses

In your views, what are the three most important actions required when planning for new distributed work practices for your organization? (Select 3.)

RESPONSE OPTIONS % Responses

Supporting employees with distributed working technologies 25%

Gaining sponsorship from executive leadership 19%

Leading the cultural shift, managing the change 15%

Aligning management styles and skills to support needs from distributed teams 14%

Aligning distributed work processes 10%

Being clear about when employees are expected to be in office 9%

Developing and communicating policies, guidelines and tools 8%


PanelExchange onEmerging Ideas


Session 1

Luiz CastilhosDirector of Facilities, LATAM

Dell Technologies

Craig BinghamChief Administrative Officer

Bass, Berry & Sims (Law Firm)

Irene MastertonGlobal Head of Property

Puma Energy

Kate NorthWorkplace

AdvisoryAmericas (Moderator)



Session 2


Julie SeitzManaging Director, Corporate

Real EstateDelta Air Lines

Darren BelcherHead of Global Real

Estate & FacilitiesSAP (Asia Pacific)

Tommy C. ChanAPAC Real Estate

Design & Project LeaderEY



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Documents

WORKPLACE ADVISORY The New Work Experience >> · 2020. 12. 18. · The New Work Experience >> Session 2. Colliers International | Workplace Advisory | Live Event 15 December 2020