INDIA SECURITY MANAGER IAIN FINDLAY

WORKING IN INDIA

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What issues do employers need to be mindful of when ensuring the safety and security of travelling staff and expat employees

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• Part 2 - Practical solutions from and expat perspective in India

INDIANS’ PERSPECTIVES OF A WESTERN FOREIGNER UNDERSTANDING COMMUNICATIONS AND MAKING YOURSELF UNDERSTOOD

• 20 Languages, 300 dialects with Hindi the official. English – government.

• 29 States and 7 Union Territories

• Colonial legacy

• White person means Brit/American, Wealthy/Generous, speaks English

• Welcoming “Ati Thi De Vo Bhava” (The Guest is God)

• Admiration

• Helpful - Annoyingly So –Confusingly So

• Be firm but fair

• Don’t be afraid to walk away

• Head wobble

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IS YOUR ORGANIZATION SELECTING THE CORRECT FIT FOR THE POSITION?

• Somebody who will embrace as opposed to resist; 1.2 billion people will not be changed

• Adaptable to this new environment but not compromising on standards and ethics

• Fit for work (health)

• Credibility

IS YOUR ORGANIZATION GIVING YOUR PROFESSIONAL THE APPROPRIATE LEVEL OF ADVICE AND TRAINING?

• A thorough information brief

• An appropriate package

• Appropriate medical cover

• Regional rest breaks

• Support to the family

• Education

• Driving

CASE STUDY – EVOLVING A DRIVER TRAINING CAPSULE

(Video)

• 20,000 People killed in Mumbai through RTI pa

• 54 a day

• “your fault”

• Maintenance

• Driving style

• Horn is a radar not an offensive gesture

• What is behind you doesn’t matter

PRACTICAL TIPS AND TRICKS

• Expat Organisations (Powai network, Internations, Embassy based groups, professional services)

• Bank accounts

• Domestic help

• Rehearse medical emergencies

• Embrace the adventure

TURN YOUR PEOPLE INTO AMBASSADORS OF INDIA

• Expats can be a “complain culture” if you don’t like it go home

• Constitutionally friendly dining

UNDERSTANDING INDIA BUREAUCRACY

• “The British taught India bureaucracy and the Indian perfected it”

• FRRO experience

• Drivers licence

• PAN Card

ADVANTAGES OF REGISTERING WITH YOUR EMBASSY AND RECEIVING INFORMATION UPDATES

• Social Network

• Recommendations for support

• Assistance with process

• Referrals for business

• Accountability in times of crisis

• Evacuation when necessary

THE ADVANTAGE OF HAVING A HOST IN MUMBAI

• So much of the learning process can be shortened because someone has figured that our before you.

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Burns Night 2016 At

The Barking Deer

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Kranti Girls Home & CRS

QUESTIONS?

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