Workforce Training Catalog

7/29/2019 Workforce Training Catalog

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P e o p l e Ta k i n g

C a r e o f B u s i n e s s ...

B u s i n e s s Ta k i n g

C a r e o f P e o p l e

WORKPLACE

TRAINING

CATALOG

7 0 6 - 6 4 9 - 6 4 0 0


2/12

Training makes a difference to the bottom line, to job performance and to employee morale. It helpscreate a corporate culture that commands excellence by helping individuals and work teams become thebest they can be. We base our training on your needs:

With our workshops, youll receive: Custom-designed training for your workplace Cutting-edge content that targets your goals and objectives Training at your place of business or at ours Facilitators experienced in teaching adults in the workplace

Call us to discuss your training needs.

W O R K P L A C E T R A I N I N G C O U R S E S

706-649-6400


3/12

L e a d e r s h i p a n d M a n a g e m e n t

General Management

Learn the functions of managementUnderstand the changing face of managementRecognize the various roles of management

Financial Concepts and Cost AnalysisGain solid understanding of key financial conceptsBecome an expert on analyzing financial statementsLearn how to prepare and sell your budgetManage internal control effectivelyImprove your financial decision-making techniques

Marketing a ProductOverview of marketing and key terminologyAnalyze the market environment (competition and cultural trends)Review research techniquesDevelop and refine your productPackage and price your productChoose your distribution methodCommunicate your product to customers (promotion, advertising, PR)Build a successful marketing plan

Assertiveness Training for ManagersPractice assertive thinking and communicationInfluence others positivelyHandle conflict with more confidence

Negotiate mutually acceptable outcomesUse words more appropriately and conciselyIdentify peoples preferred word patterns to improve relationships

Negotiating to WinAnalyze and understand the negotiation processPlan your negotiationReview the stages of negotiationLearn various communication stylesUse persuasionIdentify planning and negotiation strategyIdentify typical negotiating ploys and tactics

Situational LeadershipConsider the role of the leader in rapidly changing organizationsLearn to appreciate the need for flexibility and adaptabilityExamine the core beliefs and values underlying situational leadershipUnderstand the goals of a situational leaderIdentify the characteristics and needs of employeesDevelop skills in diagnosing development levelsLearn how to use situational leadership on a day-to-day basis

W O R K S H O P S

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4/12

Managing in a Global MarketplaceGain new insight into the drivers of the changing global marketplaceSharpen your strategic skills

Define leadership vision and values for future challengesImprove your ability to lead your organization through change

Management by ObjectivesUnderstand the process of evaluating employeesLearn the five steps of Management by ObjectivesLearn to set objectives for yourself and the organizationExamine the process of correcting poor performanceDevelop feedback skillsIdentify factors affecting the management system

EthicsUnderstand your organizations ethics initiative, mission and goalsLearn how to recognize and resolve ethical dilemmas and differencesLearn how to apply an ethical decision-making modelValidate and develop confidence in your own ethical decision-making

Servant LeadershipGain knowledge of the differences between management and leadershipExamine the old vs. new paradigms of management/leadershipLearn the qualities essential to effective leadershipGain an understanding of the four stages of developing new skills

W O R K S H O P S

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5/12

G e n e r a l T r a i n i n g f o r S u p e r v i s o r s

Supervising Team Members

Identify positive attributes of excellent supervisorsList skills of successful supervisorsExplore situational leadership models and their applicationIdentify ways to motivate employeesIdentify specific coaching techniquesApply coaching skills

Making the Transition from Staff Member to SupervisorUnderstand the importance of attitude in the managerial processIdentify what success as a manager can do for youUnderstand the importance of other peoples contributionsIdentify effective delegation skillsUnderstand the importance of coaching/counseling

Recognize the keys to becoming a good leaderUnderstand the importance of effective human relations skillsApply problem-solving steps/techniques

Supervisors Role in ManagementIdentify key supervisory rolesIdentify key supervisory skillsUnderstand coaching and counselingIdentify barriers to effective communicationLearn the five steps to success

Performance Management - Coaching, Counseling and Documentation

Understand how coaching and counseling fit into a performance processIdentify situations where coaching is appropriateApply effective feedback skillsUnderstand and apply counseling techniquesLearn how to document issues and incidents correctly and thoroughly

Human Resource Law for the SupervisorUnderstand how to keep out of courtDevelop knowledge of HR laws including ADEA, ADA, 1964 Civil Rights Act, Equal PayAct and FMLA

Understand the basics of terminationRecognize what constitutes sexual harassmentIdentify crucial personnel practices

Promoting, Understanding and Valuing DiversityArticulate a corporate strategy to reach diversity goalsUnderstand the importance of clear objectives for diversityConduct a company culture auditCreate a diversity task forceDevelop a diversity programIdentify ways to measure the impact of managing diversity

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6/12

Team Development and DynamicsIdentify and measure the elements of a highly successful teamManage your teams unique success requirements

Create powerful agreements that focus the teamBuild ownership in team successIdentify ways to spark team energy and enthusiasmIncrease a teams ability to implement change

Managing Organizational ChangeBecome a change championBuild staff commitmentDevelop your implementation strategyMaster a proven, step-by-step process that drives and manages changeBuild the team and climate that makes change effectiveBring discipline and planning to the implementation of strategic changesAnticipate and reduce or remove resistance

MentoringDefine mentoringUnderstand what a mentor actually doesUnderstand how the mentoring process worksUnderstand what you can and cannot expect from your protgRecognize if you and your protg are making progressKnow how to avoid the most common pitfalls in mentoringIdentify how to constantly improve as a mentor

Recruiting, Interviewing and Selecting EmployeesAvoid the mistakes most interviewers make

Clearly analyze the behavioral job requirementsGet candid self-disclosure from the job candidateDetermine factors that lead to high performanceDevelop questions that determine candidate fitConduct legally defensible interviewsGo beyond the superficial reference check

W O R K S H O P S

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7/12

P l a n n i n g , O r g a n i z i n g a n d D e v e l o p m e n t

Professional Development

Demonstrate proper management protocol, etiquette and appearanceDevelop skills that build your self-esteemApply networking techniques and establish personal growth action plansDevelop skills for coping with job stress

Strategic PlanningUnderstand the need to innovateApply strategic planning to your businessUse strategic planning as an ongoing process, not an eventInvolve colleagues from outside your function in the planning processDevelop a strategic plan by applying the strategic planning framework

Tools and Techniques for Thinking and Managing StrategicallyMove from one-dimensional thinkingReduce adversarial interactionsChannel the factors that impact thinking: emotion, logic, optimism, creativity

and skepticismStimulate innovation by focusing the creative energy of your teamLead more focused, productive meetings

Performance Measures: How to Determine and Measure What Really CountsExplore the evaluation processIdentify goals and standardsDemonstrate skills during the appraisal discussionIdentify problems and pitfalls in the evaluation process

Build commitment

Developing Creative Thinking SkillsExplain the key steps in the decision-making processDescribe different idea generation techniquesSolve problems more effectively and generate ideas using brainstormingPlan a structural approach to getting a solution accepted

W O R K S H O P S

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8/12

P r o j e c t a n d P r o d u c t M a n a g e m e n t

Project Scope, Time and Cost for Project Managers

Define, estimate and control the scope of workAnticipate and plan for obstacles and crisisLead and motivate the project teamIdentify roles and responsibilitiesEffectively manage your time, dollars, scope, people and qualityLead your team for maximum productivityManage the unmanageable, including corporate culture

Improving Your Project Management Skills: The Basics for SuccessPlan the projectOrganize the projectControl the projectImplement the project

Best Practices for the Multi-Project ManagerUnderstand how your projects fit into strategic directionsCoordinate multiple projects simultaneouslyExamine budget and planned expendituresReduce timelinesMake use of a clear and fully developed logical framework analysisUse collaborative planning and decision-making processesManage project risksCreate a culture of quality for your projects

W O R K S H O P S

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9/12

C o m m u n i c a t i o n

Communication I - Interpersonal Skills

Clarify your thinking and your communicationLearn the steps to being an active listenerLearn to read and appreciate body languageGain techniques for giving, getting and acting on feedbackUnderstand what makes successful meetings workAdd impact to your presentationsObtain practical, personal guidelines for improvement

Communication II - Writing SkillsGet to the pointSpot and correct basic writing faultsChoose words that command attention and hold interestOrganize your writing to invite readersMake better use of e-technology

Train the TrainerIdentify characteristics of adult learnersWrite clear objectivesRecognize the role of the facilitatorUse effective communication skills in trainingPrepare the physical facility for trainingHandle disruptive behavior during training

Developing Effective Presentation SkillsEvaluate yourself as a presenter

Develop a repertoire of presentation strategiesMove your presentation design techniques to the next levelGo beyond content to hone your deliveryDiscover how to handle tough situationsDeliver impromptu presentations with styleUse visuals to support your point

Effective Executive SpeakingEvaluate your plusses and minuses as a speakerMake an impromptu or introductory talkMake a public speech or company presentationAnswer questions from an audienceGive a credible speechDeliver the complete presentationUse your words and your body to persuade the audienceSpeak at special occasionsEvaluate your presentations by watching yourself on video

W O R K S H O P S

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10/12

I n t e r p e r s o n a l S k i l l s

Managing Conflict and Problem Solving

Understand your own conflict resolution styleCommunicate effectively from the startDevelop professional relationships based on mutual respectUnderstand the dynamics of conflictUse the conflict resolution model

Dealing with difficult peoplePrevent difficult people from undermining performanceResolve personality conflictsDefuse potentially explosive situationsAvoid the hostility trapGain strategies to deal with dominant personality typesIdentify your defensive reactions, strengths and weaknessesSay no in a positive way

Recognizing and Preventing HarassmentUnderstand Title VII changesIdentify compensatory and punitive damages and jury trialsRecognize quid pro quo and hostile environment harassmentLearn to reduce employer and employee liabilityIdentify various workplace situations that could be construed as harassment

Violence in the WorkplaceUnderstand the definition of harassmentUnderstand the definition of internal and external workplace violence

Define the managers role in managing more effectivelyEstablish a harassment and violence policyIdentify workplace violence indicatorsDiscuss prevention strategies

Suicide PreventionExamine business performance issues as well as employee well-beingFocus on employee health issues, both physical and mentalRecognize the importance of personal support groupsHelp employees understand themselves and othersDevelop practical strategies to create a healthier workforceIdentify warning signs of suicide

Recognizing, Documenting and Confronting the Substance AbuserRecognize the dangers of substance abuseUnderstand safety and job performance issuesKnow your supervisory responsibility to maintain a safe and productive workplaceIdentify the signs and symptoms of a substance abuserApply general guidelines of intervention and disciplinary actionsUse resources available

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11/12

The Customer-Focused OrganizationDetermine how to meet and exceed customer service expectationsUnderstand how customers rate the importance of reliability, responsiveness, tangibles,

empathy and assuranceCalculate the value of a lost customerConsider the importance of moments of truth

Becoming the Customers First ChoiceIdentify the beliefs and patterns that drive your customers, colleagues and familyMaster the language of influenceCommunicate with confidence, competence and impactMaximize results

A d m i n i s t r a t i v e P r o f e s s i o n al s

Project Management for Administrative ProfessionalsDefine project managementPlan and control projectsMeet project objectivesSolve project problemsManage time and prioritiesCoordinate work done by othersImprove communication skills

Business Writing for Administrative ProfessionalsUnderstand basic formats and when to use themKnow how to improve readability

Apply techniques for power and persuasionSelect the appropriate approach based upon your readerGet started through mind mapping

Stress ManagementRecognize your personal stress symptomsAnalyze stressful situationsChange the way you think- change the way you feelEnhance your energy and productivityMake simple lifestyle changes that reduce stressOvercome barriers that keep you stuck in stressful behaviors

W O R K S H O P S

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12/12

Telephone Skills TrainingUnderstand the importance of attitude

Learn the best customer service techniquesLearn the importance of avoiding cliffhangers, emotional leakage, forbidden phrases and

rushing callersMaster the procedures for getting phone numbers, putting customers on hold,

handling irate callers and taking messages

Presenting a Professional ImageMake the first impression that you want to makeImprove your professional imageDistance yourself from the competitionCapitalize on your talentPrepare, produce and polish your personal package

W O R K S H O P S

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If you would like to schedule one or more of our Workplace Training Classes, please contaact us twoor more weeks in advance at 706-649-6400. We look forward to working with you!

Documents

Workforce Training Catalog