Rhodes State College is a tobacco free campus.

Rhodes State College changes lives, builds futures and improves communities through life-long learning.

• Explore the types and causes of conflict• Analyze the cost• Expose barriers to effective conflict resolution

Module Two: Conflict Management Tools, Part Two (40 mins) Objectives: • Explore barriers to effective conflict resolution• Understand cooperative approaches to handling conflict• Explore strategies to minimize the costs

Module Three: Understanding Change (40 mins) Objectives: • Evaluate the driving forces• Examine psychological & emotional responses• Identify sources of resistance• Identify attributes that help teams cope

Module Four: Managing Change (40 mins) Objectives: • Understand strategies & methods to facilitate change• Learn how to develop a continuous improvement culture

Module Five: Emotional Intelligence (45 mins)Objectives: • Explain how to use and management your emotions• Show positive influence methods• Explore the use of intrinsic motivators

Module Six: Active Listening (25 mins) Objectives: • Understand how to effectively communicate• Understand how to be fully engaged in the conversation• Learn how to interpret what you hear

Module Seven: Effective Communication (60 mins) Objectives: • Understand communication styles and channels• Recognize and manage verbal and non-verbal behaviors• Understand how to be assertive without offending

Module Eight: Diversity and Inclusion (40 mins) Objectives: • Understand the layers of diversity• Recognize the impact of conscious and unconscious bias• Explore our perceptions and the impact on others• Learn to recognize the potential conflict in the workplace• Understand how to foster diversity and inclusion

Module Nine: Managing Generations (45 mins) Objectives: • Understand how to recognize generational gaps• Explore harmony in a multi-generational workforce• Understand the needs of the telecommuting workforce

Module One: Intro to Conflict Management, Part One (35 mins) Objectives:

Sharpen Your Leadership Skills Learn to Lead Effectively

On-line curriculum that fits into your busy schedule!

Rhodes State College is a tobacco free campus

Workforce, Economic Development & Continuing Education

WEDCE at Rhodes State CollegeISO 9001:2015 with Design

Certificate Number: 02.060.1

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Rhodes State College

• Class withdraw notices of 5 business days or greater willreceive a full refund, less the cost of any materialsalready purchased.

• Class withdraw notices of 4 business days or less willreceive a 50% refund.

• No shows will not receive a refund. Although,substitutions are welcome.

• In the event of training cancellation, a full refund will begiven.

• Refunds for on-line training will not be given after thetraining has begun.

• WEDCE reserves the right to make changes to theseguidelines as needed.

TRAINING INFORMATION Select Module (Individually Priced $60 each)

One: #L2706A, Intro to Conflict Management Two: #L2707A, Conflict Management Tools Three: #L2708A, Understanding ChangeFour: #L2709A, Managing ChangeFive: #L2710A, Emotional IntelligenceSix: #L2711A, Active ListeningSeven: #L2712A, Effective Communication Eight: #L2713A, Diversity and InclusionNine: #L2714A, Managing Generations Entire Series #L2705A, Best Buy at $500 Eligible for WCOMC 10% Member Discount

Register one person per form.

• This course is offered in partnership betweenRhodes State College and OpusWorks.

• This course is designed to sharpen your leadershipskill set.

• You will receive a registration confirmation withyour user name and password after your payment issuccessfully processed.

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Make checks payable to Rhodes State College. EMAIL: Eilerman.T@RhodesState.edu FAX: (419) 995-8096PHONE: WEDCE Coordinator at (419) 995-8351 (8:30am-4:30pm, M-F) MAIL: Rhodes State College, c/o WEDCE

4240 Campus Drive, Lima OH 45804.

PAYMENT INFORMATIONFee Sub-Total: ________

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Rhodes State College changes lives, builds futures and improves communities through life-long learning.