Work Ethics Revised

8/3/2019 Work Ethics Revised

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ACHIEVING COMPETENCE IN PRACTICE CAREER PROFESSIONALISM AND INTEGRATEPERSONAL OBJECTIVES WITH ORGANIZATIONAL GOALS

WHAT IS PERSONAL DEVELOPMENT?PERSONALITYMany factors make a person unique in his or her own way. One of this is personality.We can define personality as the distinctive and characteristic pattern of thought,emotion, and behavior that define an individuals personal style of interacting withthe physical and social environment.Personality plays an important part in the identification and choice of specific career. The first step tocareer choice and planning understands oneself. According to Holland (1985), a person may possesthe following personality types:

Realistic technician/engineerInvestigate scientist/chemistArtistic musician/sculptorSocial teacher/social workerEnterprising salesperson/lawyerConventional accountant/banker

Realistic and Investigative types lack interpersonal skills and have difficulty with emotionalexpression of feelings. The artistic and social types are emotional in the expression of feelings andmay dislike highly ordered and repetitive activities.The personality type one has is linked to specific work environments.

ASPECTS OF AN INDIVIDUALS PERSONALITY1. MENTAL ASPECT refers to his intellectual capacity.2. EMOTIONAL ASPECTa persons emotional make up is shown in his likes and dislikes.3. SOCIAL ASPECT how well a person conducts himself with other people and how well he

observes the rules of etiquette that govern society.4. PHYSICAL ASPECT heredity and environment determine the entire physiological system of

an individual. Posture, body build and size, compression and facial expressions, as well as the

appropriateness and condition of clothes, comprise the physical appearance of a person. It hasa lot to do with personality.5. MORAL ASPECTthis aspect personality has to do with a persons awareness of the

differences between what is wrong or right.6. SPIRITUAL ASPECT is the consciousness of the higher values in life.

DEVELOPMENT a continuous change for improvement in all aspects of the person: motor, social,emotional, intellectual, and moral.INTERPERSONAL RELATIONSHIP (outer self) Personal and social relationship of a person withothers which develops systems of shared expectations.INTRAPERSONAL DYNAMICS(inner self) dealing with ones inner self, like emotionsVISION Philosophy of life.PLANNING ONES CAREER

The exploration of ones interest and aptitudes lead one to formulate career and educationaldecisions. It is important for one to focus on personal and social development.Know thyself it means giving more than what is observed or what is public knowledge as onesname. It means really knowing oneself in terms of ones strengths and limitations. Ones sense ofidentity is usually defined by individual traits and goals, by personal; achievement and fulfillment, bysocial responsibilities and relationships.A. StrengthsThese are qualities, which we consider valuable or helpful in the things that we do. These areusually seen as positive and traits that enable us to achieve what we set out to do.


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B. My InterestsOnes interests are usually manifested in what one chooses or prefers to do. A person may beinterested in a basketball game, in reading a book, or in gardening. Any of these activities may givea person a sense of satisfaction or enjoyment.C. Parents Interests and ExpectationsThe career development of an individual and ones career decision- making skills will be enhanced if

the family becomes involved in the process. The family has expectations, dreams, aspirations, andhopes for each member, which ultimately influences the persons goals and choices. D. My ValuesA persons values are his/her personal convictions about what is desirable. Values influences how aperson acts and what we expect of others. These also influence our choices and our goals.


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ACTIVITY SHEET NO.1 1

PERSONAL DEVELOPMENTOBJECTIVES: After completing this activity you should be able to:

1. Prepare ones career which includes on personal competencies

2. Design and build an actual career stating strengths, interests and goals.Materials needed: Activity Sheet and penProcedure/Task:

1. Read Information Sheet No. 12. Answer the activity no.1 Ones Career.3. Let the trainee give honest and freedom of choice to organize a personal career planning.

Your own careerA. StrengthsCome up with five traits, which you consider as your strengths. In what instances have thesebecome helpful?

1.2.3.4.5.

B. My Interests1. What are some of your interests? List some of them and identify why these or things areinteresting to you.2. What are some activities you are not interested in or prefer not to indulge?3. What do your interests reveal about you?

C. Parents Interests and Expectations1. What does your father expect of you? How does your mother want you to act?2. Discuss with your parents or guardians your goals. Find out what their views are.

My Values

1. What is important for you?

2. Choose among the list, and rank according to importance to you._____ making use of my abilities_____ receiving high pay compared to the amount of work I do_____ having a feeling of accomplishment_____ having pleasant working conditions_____ being able to work alone_____ being able to do things for others_____ being somebody_____ receiving praise and recognition2. Discuss how your values influence your lifestyle


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SELF-CHECK NO. 1

PERSONAL DEVELOPMENTCheck your mastery of Personal Development by completing the questions or tasks below:Fill in the blank the missing word.

__________ 1. It plays an important part in the identification and choice of specific career.__________ 2. A continuous change for improvement in all aspects of the person.__________ 3. Dealing with ones inner self__________ 4. Dealing with outer self__________ 5. It means giving more what is observed or what is public knowledge as onesname.


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DEVELOPING A PROFESSIONAL GROWTH PLAN

A person cannot align his career unless he has aligned his personal life. He knows what he isheaded to, what he wants and how to get it. Many people are so focused on their career but theirpersonal life in a mess.Career goals must be aligned to ones personal mission and life goals. If a person has a personalmission of making his life meaningful and memorable, he will align his career towards that direction.He will probably choose a job where he can maximize his service to others. Make decisions that willnot only serve his personal interest and always righteous in his actions and decisionsAs a starting point in your personal and professional growth, make your personal mission-visionstatement. This represents your desired ultimate outcome. What your life stands for and thecontributions you want to make. As an example:

My Personal MissionTo maximize my contributions in making this world a better place to live in by reaching out to otherswith the use of my God given talents and resources.

My Ultimate VisionI envision myself coming face to face with my creator, happy to make an account of my contributionsin the mission that he entrusted to me.Once you are clear about your life mission-vision, proceed to the planning of your career.The first step towards building a successful career is to plan your career direction. This entailsformulation of your career goals and aspirations and the action you need to take to materialize them.To arrive at workable action plan, you must be able to recognize what is important to you, what youwant and what is needed to achieve them, then asses your strengths and weaknesses so that youmake right choices, one that best suits your personality, talents and inner resources.You Need a Growth Plan to Serve as your GuideA growth plan is like a map that states the direction towards where you decide to grow both in yourpersonal and professional life within a given period of timeThis growth plan consists of three parts:

1. Inventory of Assets, Liabilities, Opportunities and ThreatsThe assets include ones talents, abilities, skills and competencies as well available resources money, contacts, materials, etc.Liabilities include weaknesses, personal handicaps, and skills deficiencyOpportunities are external factors in the environment which facilitate goal attainment. For example:opportunities to work abroad, scholarships made available to students, job opportunities, etc.Threats are those that serve as stumbling blocks to goal attainment.2. Inventory of Resource RequirementsWhat is needed to realize goals, like personality attributes, required competencies, educational andacademic requirement, etc.?3. Action PlanThis consists of specific mission-vision statement, long term goals specific objectives and actionplans that will best respond to the mission and the goals. The plan must also describe themechanics of implementation like when, how it will be done, who will be involved, etc.All these information provide the basis for effective goal setting and action planning. A person mustknow his strengths, limitations and inner resources so that he can plan ways of using his assets tohis best advantage. Improve his weaknesses and overcome threats for goal attainment. He alsoneeds to know what is required to reach certain goals so that he can plan ways to meet them.STEPS IN PERSONAL/CAREER PLANNING1. Prepare a personal mission statement


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This must state what you wish to accomplish for a meaningful career. A meaningful missionstatement must not be confined to satisfying personal needs. You will find greater meaning in lifewhen you aim for serving others through the career you have chosen.2. Formulate long-term goalsNo success will ever be realized without goals and actions. Actions must be directed towards goals itmust be established from well-examined realities and sensible values so that they become realistic,

attainable and meaningful.3. Identify the requirements to attain your goal.Then assess your capacities to meet these requirements.4. Establish specific, measurable, attainable and relevant objectives in relation to each goal.The goals must also respond to the requirements that have identified in number 3.5. Prepare action plansAfter identifying requirements, identify the steps, strategies and actions you will take to satisfy eachrequirement. This is your action plan. It must include a timetable for accomplishment- when to startand when it is expected to be finished.6. Identify needed resourcesIdentify what resources are needed suppliers, materials, money, etc.How much?How many?

Where will you get these resources?


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DEVELOPING A PROFESSIONAL GROWTH PLANOBJECTIVES: After completing this activity you should be able to:

1. Prepare personal and career action plan2. Develop a professional growth plan

MaterialsActivity SheetPenProcedure/Task:

1. Read Information Sheet No. 22. Accomplish Activity Sheet No. 23. Ask the trainer to evaluate your output

My Personal and Career Action Plan1. State your personal mission statement in the box

My Personal Mission Statement1. I wish to apply the following goals:

Where am I nowMy immediate goal for this year till next year

For the 2nd and 3rd yearFor the 4th 5th yearAfter 5 years, I wish to accomplishBefore I die, I wish to accomplish

1. Identify the requirements for the attainment of your goal. Then mark in the appropriate columnyour assessment as to the extent you have satisfied said requirement.

RequirementsSufficient for meNot sufficientI dont meet this requirement1. Educational and academic requirements- degree, grades, academic standing etc.2. Required personality and skills3. Required personality traits4. Contacts needed5. Required work experience6. Other requirements height, age etc.

1. Formulate specific objectives to realize your goals.Go back to your goals in No. 2 which is opposite each goal, state your specific objectives. Try toaddress the requirements you need to achieve your goal.

Address also the perceived threats and opportunities. How do you overcome the threat of stiffcompetition, make use of opportunities abroad etc.GOALSMy specific short term objectivesMy immediate goal for this yearFor the 2nd and 3rd yearFor the 4th 5th yearAfter 5 years, I wish to accomplishBefore I die, I wish to accomplish


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5. Establish Specific Action PlansSpecific Action I will take to achieve my goals and objectives as stated in step no. 4 including thesteps I will take to meet the requirements and to overcome the threats to my goals.Examples:Learn/develop my skills in communication by:

1. enrolling in speech lessons

2.Overcome my personality handicaps and develop my self:1.2.Scout for opportunities like scholarships, funding assistance, etc. from __________

ACTION PLANSTIMETABLE

SELF-CHECK NO. 2

DEVELOPING A PROFESSIONAL GROWTH PLAN

Check you mastery of Professional Growth Plan by completing questions/task below:

Enumerate the types of growth plan. Give examples.


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ORGANIZATIONAL GOALS

Learning to commit oneself to goals and career

Making a public commitment to something makes people more hesitant to make changes. When one

has showed his/her commitment to something, especially if this done publicly, the person will

ultimately tend to carry out. Very often, after setting our own goals, we may have the tendency to set

this aside or even forget them. Thus it is important that one does not only identify or set goals butmakes it public in order to elicit greater chance of attainment.

The Organizational Climate

This is one factor that must be considered to satisfied people to work.

There are two Aspects of Organizational Climate

1. Organizational Character This consists of the structure, strategy, purposes, and goals, and

internal social system.

2. Management practices which goal setting consists of goal setting, task management

feedback, and people relationships.

Five Characteristics of a Good Organizational Climate

1. Clarityis the individuals sense of understanding or organizational goals and policies and of

being clear about the job, the feelings that things are organized and running smoothly.

2. Recognition is the feeling that the people are rewarded and recognized for doing good work

as constructed of the criticism for poor performance is more likely to be received than

recognition to good performance.

1. Commitment is defined as the feeling of continuing support to good achievement related to

acceptance and realism of goals.

2. Responsibility is the feeling of personal accountability for work comma, a sense of individual

initiative.

3. Teamwork is the feeling of belonging to an organization characterized by cohesion, mutual

warmth and support, trust and pride.

Two Key Factors that Determine How Employee Will Perform the Job

1. His Motivation These factors hold the answer to why an employee behaves the way he does

and why one is more productive than another under similar circumstances.

2. His AbilityAn individuals value system made up of many but interrelated factors affects his

perception of a particular task and helps to determine his inclination to perform.

The influence of this factor is filtered through the individuals needs co cycled with organizational

conditions leads to his motivation to perform at some degree of capacity.

The motivation of an individual in addition to being determined by his perceived needs is also

affected by organizational conditions positively or negatively impact motivation depends on the

organizations existing in the company.


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Influences of Meaningful Goals in Organization

It is the job of manager to achieve organizational goals. He does this through management systems

and the proper utilization of human resources. There is synergistic relationship between

interpersonal competence, goals and systems. Successful goal setting is a formal organization

requires:

Being able to relate personal goals to organizational goals.

Having helpful systems for setting and achieving goals.

Being ready to respond favorably to organizational goals.

Effective management systems are those which enable individuals to achieve a personal goals by

achieving organizational goals and are managed by the individual rather than managing the

individual in the achievement of goals. They also reflect a development philosophy of supervision.


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Objectives: After completing this activity you should be able to:

1. Develop commitment to the set of goals.

2. Identify good organizational goals.

Materials

Activity Sheet

Pen

Procedure/Task:

1. Read Information Sheet No. 3

2. Answer the Activity Sheet No. 3

3. Be honest in your answer.

Complete the following:

1. Explain: The clearer ones career goal, the more motivated one is to achieve it.

________________________________________________________________________________

________________________________________________________________________________

________________________________________________________________________________

________________________________________________________________________________

________________________________________________________________________________

______________________________________________________________________________________________________________________

1. Identify some of the goals you have set for yourself. How this personal goals relate to

organizational goals.

________________________________________________________________________________

________________________________________________________________________________

________________________________________________________________________________

________________________________________________________________________________

________________________________________________________________________________

________________________________________________________________________________

______________________________________


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SELF CHECK No. 3


Check your mastery of Organizational Goals by completing questions/task below:

How to achieve ones career goal?

________________________________________________________________________________

________________________________________________________________________________________________________________________________________________________________

________________________________________________________________________________

________________________________________________________________________________

________________________________________________________________________________

________________________________________________________________________________

________________________________

What are the influences of meaningful goals in organization?

________________________________________________________________________________

________________________________________________________________________________

________________________________________________________________________________________________________________________________________________________________

________________________________________________________________________________

________________________________________________________________________________

______________________________________


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PERSONAL HYGIENE AND PRACTICES

Physical Health and Hygiene

Hygiene means health and healthful living. Good health means well balances condition of body and

mind which enables one to perform all functions normally. The rules of hygiene vary with therequirement of each individual, and each person adapts what is needed from the general rules and

formulates a code of rules for personal hygiene. The rules cover all consideration of personal

characteristics including but not limited to:

1. Cleanliness daily bath

2. Oral hygiene care of mouth and teeth

3. Diet including weight control

4. Posture walking, standing, sitting

5. Clothing good quality which can be kept fresh and crisp by frequent laundering

6. Relaxation mental and physical exertion, sufficient time for rest.

Personal Hygiene Checklist

1. Daily bath and deodorant.

2. Oral hygiene- brushing of teeth and mouthwash

3. Diet weight control

4. Hairstyle

5. Clothes- uniform and shoes should be properly fitted

6. Facial make-up wear appropriate cosmetics

7. Posture

8. Hands must be cleaned and fingernails cut or trimmed short

9. Avoid dangling jewelry

10. Be relaxed

Keeping oneself in good health makes one feel optimistic and everyday activities tend to run

smoothly. On the contrary, when one is sick, it almost seems that life is not worth living. Poor health

handicaps you in all your enterprises, limits your achievements and robs you on the enjoyment of

living.

Rules of Health

1. Get sufficient exercise.

2. Provide for an adequate amount of sleep.


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3. Maintain good habits of eating

4. Cultivate personal neatness.

Rules in Taking Food

1. Avoid sweets like candy and pastry.2. Cultivate a desire for the natural flavors than to choose artificially seasoned foods.

PERSONAL NEATNESS OR GOOD GROOMING

This means making you become more accepted socially and improves your own self-respect. It

stimulates you to your best efforts. Unless personal neatness and cleanliness is given proper

attention, friends and associates will tend to accord the person.

TIPS FOR GOOD GROOMING

For the men:

1. Keep your fingernails short and clean.

2. When cutting your toe nails, do it straight across.

3. Keep your tie and shirt wrinkle-free.

4. Wear a necktie with a long sleeved shirt.

5. Dont wear belt and suspender together.

6. Wear dark suits at night and for formal occasions.

7. Shoes must be polished or washed as needed.

For the ladies:

1. Keep your hair neat and tidy. Keep it out of other persons faces. Never brush your hair in

public places.

2. Never remove your shoes in public.

3. Fragrance of cologne or perfume should be subtle, never overwhelming and sneeze inducing.


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ACTIVITY SHEET No. 4


OBJECTIVES: After completing this activity you should be able to:1. Identify rules in personal hygiene and practices.

Materials

Activity Sheet

Pen

Procedure/Task:


2. Answer the Activity Sheet No. 43. The instructor will evaluate your answer.

Check the column which most nearly fit your personal assessment opposite each statement.

Statements:

Strongly Agree

Agree

Disagree

Strongly Disagree

1. I understand better now.

2. I learned how others see me.

3. I identified some of my values.

4. I learned to respect others feelings.

5. I identified the weak aspects of my personality

6. I became determined to improve my weakness

7. I am aware that bodily movements and gestures speak as eloquently as words.

8. I obtained guidelines in achieving personal hygiene.

9. I take time to relax by watching a movie- in a TV or theatre.

10. I do physical exercise or any program for physical fitness.


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11. I go to a parlor for haircut, massage, facial or other ways of improving ones beauty or

appearance.

12. I take conscious effort weight taking low calorie foods, detoxification, etc.

13. I go for routine medical check up

(not necessarily for treatment)

14. I take time for self-improvement

15. I respect myself better now.

SELF CHECK No. 4


Check your mastery of Personal Hygiene and Practices by completing questions/task below:

Identify rules in Personal Hygiene.


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CODE OF ETHICS

Code of Conduct and Ethical Standards for Company Officials and Employees

I. Declaration of Policies - It is the policy of company to promote a high standard of ethics in its

service to the public. Company officials and employees shall at discharge their duties with the

utmost responsibility, integrity, competence and loyalty and uphold the company interest overpersonal interest.

II. Norms of Conduct

a. Commitmentcompany officials and employees shall always uphold the companys

interest over and above personal interest.

b. Professionalism company officials and employees shall perform and discharge their

duties to the highest degree of excellence, intelligence and skill.

c. Morals company officials and employees shall remain true to management at all times.

They shall at all time refrain from doing acts contrary to law, good morals, good customs, public

policy, public orders, public interest and existing company rules, regulations and policies.

d. Service company officials and employees shall extend prompt, courteous, adequate and

responsible service to their customers, and provide information of their policies and procedures

except when confidential in nature in clear and understandable language; they must be selfless in

their duties and actions to the community in general.

Dignity company officers and employees shall at all times honor God the Almighty, be loyal

to the Republic of the Philippines and company.

Simplicity company officers and employees and their families shall lead prudent lives

appropriate to their position and income.

e. Disclosure company officers, Division Heads, Department Heads and employees shall not use

or indulge, confidential or classified information officially known to them by reason of their office and

make available to the public interest unless with written consent and approval of the President of

CEO.

III. Penalties any officer or employee, regardless of whether or not he or she holds office or

employment in a casual, temporary, hold over, permanent or regular capacity committing any

violation of Code of Ethical Standards shall be penalized in accordance with the penalties imposed

by over Companys Code of Discipline.


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CODE OF ETHICS

OBJECTIVES: After completing this activity you should be able to:

1. Discuss the Code of Ethics.

2. Give the importance of Code of Ethics.

Materials:

Activity Sheet

Pen

Procedure/Task:

1. Divide the class into smaller group.

2. The group will discuss the Code of Ethics and answer the guide question below:

What is Declaration of Policy?

Give the Norms of Conduct.

Why do companies give penalties to officials and employees?

3. The instructor will evaluate the group output.

SELF - CHECK NO. 5

CODE OF ETHICS

Check your mastery of Code Ethics by completing question/task below:

Give the importance of Code of Ethical Standards for the company officials and employees.


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SET AND MEET WORK PRIORITIES

ORGANIZATIONAL KEY RESULT AREA (KRA)The organization gives attention to fair employment practices. All employees are appraised on their

job performances.Traditional Performance Appraisal Systems

Two Techniques1. Job evaluation2. Performance Appraisal

Some Performance Appraisal System:1. Ranking the oldest and simplest system of formal, systematic rating is to compare one person

with all others for the purpose of placing them in a simple rank order of worth.2. Person - to person- comparison certain factor, such as leadership, initiative and dependability

were analyzed and a scale was designed for each factor. Personnel are compared to keypersons, one factor at a time.

3. Grading in the grading system, categories of worth are established in advance and carefullydefined. For example, there are three categories of personnel: outstanding, satisfactory andunsatisfactory. The employee will be rated O, S and U.

4. Graphic Scales It is an approach similar to that of the person-to-person system except thatthe degrees on the factor scales are represented by definition rather than by key people.

5. Checklists the rater does not evaluate employee performance, it is merely reported. The staffpersonnel department accomplishes the evaluation of the worth of reported behavior.

6. Essay a simple description of employee performance. The rater will compose a narrativeexplaining this rating.

The organization must do the following:1. set standards of performance2. identify work activities3. measure performance4. evaluate results and causes5. correct variances

The employee must ensure to know the following:

1. the job itself2. the performance yardstick3. the performance appraisal4. the reasons for results5. how to improve performance


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Activity SHEET No. 1

ORGANIZATIONAL KEY RESULT AREA (KRA)

Objective:

1. Identify the Performance Appraisal System in an organization.

2. Give examples of some of the Appraisal System.

Materials:

Activity Sheet

Pen

Procedures:


2. Read Information Sheet no. 1.

3. The group will discuss the Performance Appraisal System; they will give some examples on its

used in the organization.

4. Write the group output and compare this with the other group.

5. The instructor will evaluate and summarized all the group output.

SELF-CHECK No.1

ORGANIZATIONAL KEY RESULT AREA (KRA)

Check your mastery of organizational key result area by completing question/task below:

1. Give the importance of performance appraisal system in the organization.

2. Identify some of the performance appraisal system.


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WORK VALUES AND ETHICS

PERSONAL AND WORK VALUES

HUMAN DIGNITY consciousness of the basic right of all human beings to have respect and tohave their basic needs met, so that each person has the opportunity to develop full potential.

DIGNITY OF LABOUR respect and appreciation for all forms of work recognizing their

contributions to both the individuals self-fulfillment and to societal progress and development.

1. HEALTH AND HARMONY WITH NATURE refer to holistic health, a state of physical, mental,

emotional, social and spiritual well -being and the symbiotic relationship between humans and the

natural environment entailing the duty to care of their health and protect other forms of life on earth

as stewards of the environment.

2. TRUTH AND WISDOM truth and wisdom are the ultimate goals of intellectual development.

Love of truth implies the constant search of knowledge. Wisdom is the ability to discern and

understand the deepest meanings and values in life and to act accordingly.

3. LOVE AND COMPASSION love is committed to the good of the whole human person. It

includes love for one self as well as for others. Love seeks the good of another person withoutexpecting anything in return. Compassion is being sensitive to the needs and suffering of others and

actively finding ways to improve their condition.

4. CREATIVITY is the capacity for original thought and expression that brings new ideas and

images into a practical and concrete reality in ways that did not previously exist.

5. PEACE AND JUSTICE peace are not merely the absence of violence but the presence of

respect, tolerance, trust, mutual understanding, cooperation, justice, and freedom. Justice is a

cornerstone of piece which is based on the recognition of the universality of human rights.

6. SUSTAINABLE DEVELOPMENT sustainable development involves striving for environment

protection, equitable sharing of social and economic well-being, security and self-sufficiency at the

local, national, regional and global levels, and seeking peace with oneself and with others. It is

sustainable when it is continuing and independent, ensuring the welfare of present and futuregeneration.

1. NATIONAL UNITY AND GLOBAL SOLIDARITY national unity is the consciousness of

common national identity and cultural heritage amidst differences in language, religion, culture,

and political beliefs, and the commitment to work together towards a nations development.

Global solidarity refers to the cooperation and just relationships between and among nations in

the economic, social, and political spheres.


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ACTIVITY SHEET NO.2


Objective:1. Demonstrate personal and work values.

Materials:

Activity sheet

Pen

Props

PROCEDURES/TASKS:

1. Divide the group into a smaller group.

2. The group will make a role play on personal and work values seen in the company setting.

3. Evaluate the group presentation.

SELF-CHECK NO. 2


Check your mastery of work values and ethics by completing question/task below:

1. Enumerate personal and work values and give examples.


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COMPANY POLICIES ON THE USE AND MAINTENANCE OF EQUIPMENT

To ensure safety and practice economic use companys resources, and adhere guidelines on the

maintenance of equipment.

1. Follow all established safety regulations.

2. All required safety outfits for the job must be worn at all times.

3. Always wear uniforms during work hours and be sure to put on the required safety outfits while on

work.

4. Do not engage in any form of horseplay, practical jokes; throw things and other activities that are

dangerous.

5. Do not enter processing sections or operate equipment not under your charge. Never enter

restricted areas you have been authorized to do so.

6. Equipment, tools and spare parts are to be properly arranged, kept clean, orderly, and in their

proper locations.

7. Handle carefully all equipment, tools fixtures, spare parts etc. Never transfer or take them out

without proper authorization from the supervisor.

8. Never operate any machine or equipment until you have been properly instructed on how to use it

safely and properly.

9. Do not use any vehicle unless you have been authorized to do so.

10. Safety equipment and gadgets have been installed for the protection of all employees. Never

remove or take off any of these gadgets and fixtures.

11. Handle all inflammable materials with care.

12. Always follow good housekeeping practices and keep all common areas and work areas clean

and orderly at all times.

MATERIALS HANDLING AND STORAGE

General Provisions:

1. Use of mechanical equipment. Where mechanical handling equipment is used, sufficient safe

clearance shall be allowed for aisles at loading decks, through doorways and wherever turns or

passage must be made. Aisles and passage ways shall be kept clear and in good repair, with no

obstruction across that could create a hazard. Permanent aisles and passageways shall beappropriately marked.

2. Secure Storage. Storage of material shall not create a hazard. Bag container, bundle etc. stored

in tiers shall be stacked, blocked, interlocked and limited in height so that they are stable and secure

against sliding or collapse.


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3. Housekeeping. Storage areas shall be kept free from accumulations of materials that constitute

hazards from tripping, fire, explosion, or pest harborage vegetation control shall be exercised when

necessary.

4. Clearance limits. Clearance signs to warn of clearance limits shall be provided.

5. Rolling Railroad Cars. De rail and /or bumper blocks shall be provided on spur railroad trackswhere a rolling car could contact other cars being worked, enter a building, work or traffic areas.

6. Guarding. Covers and /or guardrails shall be provided to protect personnel from the hazards of

open pits, tanks etc.

PROTECTIVE CLOTHING AND PERSONAL PROTECTIVE EQUIPMENT

To provide adequate protection, the protective clothing and equipment selected must always be:

1. Appropriate for the particular hazards

2. Maintained in good condition

3. Properly stored when not in use, to prevent damage or loss

4. Kept clean and sanitary

PERSONAL PROTECTIVE EQUIPMENT (PPE) includes all clothing and accessories designed to

create a barrier against workplace hazards. Some examples are as follows:

Head protection hard hats

Eye - safety glasses

Face - face shields

Ear - ear plugs

Body - special suits

Hand - gloves

Foot - safety shoes

Personal protective equipment can be very effective in reducing injuries when the protective

equipment is selected based on its intended use, when employees are trained to its use, and when

that equipment is properly maintained. The company is required by the law to provide protection for

the employees and to ensure that the equipment is worn by the workers.


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Workplace Communication

WHAT IS COMMUNICATION?

The wordcommunication came from the Latin word communis which meanscommonness. When people communicate with one another, the establish commonness; they share

a commonality. Dictionaries define the process as the giving and receiving of communication

signals or messages by talk, writing, gestures and signals.

Herman M. Weisman

Communication is a process through which two or more human beings share each others thoughts,

ideas, feelings, insights, and information and exchange meanings.

Hitachi advertisement

Communication is not simply sending messageIt is creating understanding swiftly, clearly and

precisely.

Herta A Murphy and Herbert W Hildebrandt

Communication is the lifeblood of every organization

Charles R. Wright

Communication is the basis of all social existence.

Forms of communication

There are many forms of communication according to theories. However, we will only concentrate

our studies on the two forms of communication. These are the verbal communication (or writtenand oral communication) and the non-verbal communication

Commonly, when people hear of verbal communication the connotation is that, it is oral. Verbal

communication is such which engages the use of words whether written or spoken. What then is

the difference between oral and written communication.

Written communicationis such communication done through writing. Letters and correspondence

, written news and articles from magazines, newspapers and the likes, books and other reading

materials, literary pieces such as essays, short stories and the likes, song and poetries, billboard

materials, bulletins and any other written forms comprise this kind.

On the other hand, oral communicationuses spoken words. Thus, speeches-whether formal or

informal, discourses like debate, argumentation and open forum, dialogues and monologues, poetry

readings, drama presentation, singing or just common talks, all of these fall under the category of

oral communication.

One form of communication, which is not often mentioned but is commonly used, is the third

category. It falls under the non-\verbal communication. It is neither written nor uttered but it is such

an effective means of communication. This is the Sign communication or the Sign Language. It

uses the aids of the hands, the fingers, the eyes, and other body mechanism as in the form of

gestures. Sometime, it simply aids the oral communication in getting the idea across but in some

cases, it is the only means of having an understanding with each other.


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Sign communication can be of two forms the overt and covert. When we talk of overt signs, we

pertain to the signs, symbols or signals which are visible and easily read. These are also referred to

as the macro symbols. On the other hand, covert signs are such signs, symbols and signal which

are not easily seen. These are otherwise known as the micro symbols.


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ACTIVITY No. 1

WHAT IS COMMUNICATION?

Objectives:At the end of this activity the learner should be able to:

1. List the forms of communication

Materials:

Information sheet no. 1

Activity Sheet

Procedure/Task:

1. Read information sheet No. 1 What is communication?

2. Follow the instruction indicated

What is communication?

Instruction: Complete the activities that follow below.

If possible discuss your responses with others and record your answers. There is also information

sheets provided for you to consult if necessary after you have completed each activity.

Activity 1: What is communication?

Circle the items in the list below that you think are examples of communication:

Talking

Listening

Holding hands

Giving the thumbs up

Body language

Sending a fax

Showing photo

Using the telephone


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If you circled all of them you are right. Communication is any verbal or non-verbal behavior which

gives people an opportunity to send their thoughts and feelings, and to have these thoughts and

feelings received by someone else.

Now list the form of communication you can think of:

________________________________________________________________________________

________________________________________________________________________________

_________________

If necessary read information Sheet 1: What is communication?

SELF- CHECK No. 1

Check your mastery in understanding the meaning of communication and its forms:

Here are some of the signs which Mr. Wright saw in the workshop:

Divide your selves into 5 groups and choose 3 signs to be interpreted

In order to communicate well, it is helpful to understand how communication takes place.


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THE COMMUNICATION MODEL

The illustration to the right shows the flow of communication:

Sender (encoder)

Message

Channel

Receiver

Feedback

Receiver

Communication involves:

A sender who has a message or idea which they wish to send (source, transmitter, speaker,

encoder)

A message which is sent between the sender and the receiver (idea, thought, topic)

A channel and medium (face to face, telephone, letter, form) by which the message is sent

(medium)

a receiver who receives and understands the message (listener, decoder)

feedback passed from the receiver to the sender showing that the message has been received

and understood (reaction (non-verbal)


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The Communication Model:

Objectives:

At the end of the activity the leaner should be able to:

1 Illustrate the flow of communication

Materials:

Information sheet

Activity sheet

Procedure/Task

1. Read information sheet no. 2 The Communication Model

2. Follow instruction carefully

A. See if you can draw a flow diagram that represents the process of Communication. Compare youranswers with the others if necessary

B. If you were planning to take a one-month vacation leave, how will you inform the management

about it? Draw a diagram of upward communication illustrating the follow of the message in your

organization.

SELF- CHECK No. 2

To check your mastery in the Communication Process answers the 5 items below:

___________________1. This refers to the person who receives and

understands the message.

___________________2. He has a message or idea which he wishes to

send.

___________________3. This refers to the face to face, telephone, letter or

form by which the message is sent.

___________________4. It is sent by the sender and the receiver.

___________________5. It refers to the response from the receiver to the

sender showing that the message has been

received and understood


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ORGANIZATION COMMUNICATION

In a workplace situation, a worker interacts with people occupying different position that is from

janitor to manager. Likewise, communication is the best, to give receive and have a feedback on the

ideas being communicated. As part of the organization, it is very important to be aware on how a

message flows in a company.

In this case, organizational communication would be applied to observe proper communication in the

workplace. It may be oral or written depending on the content of the message. There are four types

of organizational communication:

1. Downward communication which is the top-to-bottom communication from the management not

only clears job directions and safety rules but also facts about organizational goals, products and

view-points on important controversial issues. The following media tools of internal communication

can be used to carry information down to its intended receiver: 1) memo 2) letters 3) orientation

manuals 4) pay envelope inserts 5) annual report 6) public address system 7) human channels, like

supervisor or foreman.

2. Upward communication gives management with feed back needed for proper planning, decision-

making and controlling. On the part of the employees communication up to management maybe a

form of release from emotional tensions and pressures, a means to offer valuable ideas to

management or simply to show whether directions or policies are understood and acceptable to the

employees. Tools that can be used in upward communication are: memos, suggestion systems (in aform of box or face to face, and guidance counselor as human channel.

3. Horizontal or lateral communication takes place between sections, divisions, or departments of

the same level. Keep employees aware of activities in a related department, like for example one

supervisor with another, one worker with another and so forth. The tools used in horizontal or lateral

are: meetings and conferences; seminars and workshops; telephones and intercoms; social and

other similar activities.
http://ronytparagas.hubpages.com/hub/PARTICIPATE-IN-A-WORKPLACE-COMMUNICATION-PART-4


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4. Diagonal or Grapevine communication takes place from one level to another level without passing

through traditional channels.

EFFECTIVE COMMUNICATION


Any workplace where people are able to communicate clearly tend to be a more efficient working

environment.

Effective communication leads to:

Clear instructions so people know exactly what they are expected to do and do it properly;

People feeling involved because they are well informed;

Higher morale and job satisfaction

People working better as a team

Time and effort saved as people are clear on what to do.

SOME PRINCIPLES OF EFFECTIVE COMMUNICATION

To communicate with people effectively you need to:

Make sure it is not too noisy to hear what is being said.

Sit or stand so that you directly face the person whom you are talking or listening too;

Maintain eye contact;

Use polite opening and closing greetings

Speak clearly in an open and neutral tone

Be straight forward and to the point

Keep the message simple

Be patient

Show interest

Used words that the people you are speaking to can understand

Listen carefully to the conversation so that you get the right message.

View a sample of an effective speaker.

How do we go about making our listening more effective? Here are some suggestions:

Listen not for the words alone but for meanings

Avoid unconscious projection

Suspend as much as possible your own prejudgments

Control you emotional responses to language

Focus on the message


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Focus on the structure of the message

Be conscious of your own meta-communication

Do not interrupt

In the workplace, effective listening helps you to:

Understand instruction clearly

Learn from others

Convey clear message

Promote good listening in others (if you are prepared to listen to others, they will be prepared to

listen to you)

Offer ideas and take part in discussion

Co-operate with others and work well in a team

Understand the ideas and suggestions of others

Respond in an appropriate manner

The difference between listening and hearing:

People are not often aware that there is a difference between hearing and listening. It is commonly

assumed that because people can hear they can also listen. Unless people have a physical disability

they are able to hear. At any one something which just happens.

Processing sound:

Listening requires effort and attention. If someone is explaining to you how to complete a task and

you are distracted you may hear what is said but you may not have listened. In order to listen, you

need to focus on the person, try to understand what is said; check if you have understood and ask

question it actually takes effort.

A great many things can interfere with effective listening. They include:

Noise - It is very hard to listen in a noisy environment.

Temperature - If you are feeling uncomfortably hot it is hard to

concentrate to listening.

Closeness - when a speaker is too close to you, your mind may be

on the invasion of your space rather than what is being said.

Furniture - the way in which furniture is arranged in a room may block good listening for example; if

you cannot see a speaker it is much harder to pay attention.


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Time - when people are tried or in a hurry they are less able to fully concentrate fully on what is

being said.

Impatience - if you are feeling impatient and want to get away to do other thing you mind will not

concentrating on the speaker.

Distractions - any type of distraction whether it be something going on outside work or personalworries tends to stop you from paying full attention to what a speaker says.

Attitude - if you do not like the speaker or do not like what they are saying you may quickly tune out.

Lack of interest - when you are not interested in a topic it is difficult to pay attention.

Thinking you - often people think that they already know what is about

already know be said and so they dont bother to listen

Proper Note taking for Recording Information/Instructions:

Effective note-taking is important to record information/instructions based on what we read and

heard.

Systematic note-taking means, reading through a passage or listening to a discussion and

determining its subject and then writing them down. They should be brief and easy to remember.

The following tips will help you in taking notes from your sources:

1. Dont write too many words.

2. Be sure that you have enough facts and details.

3. Dont get off the track. That is, stick to the topic

When you take notes from listening to your degree of success can only be to the extent that you

listened well and understood what you heard.


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Objectives:

At the end of this activity the learner should be able to:1. explain the importance of Effective Communication in workplace.

Materials:

Information sheet No. 3

Activity Sheet no. 3

Procedure/Tasks:

1. Read information No. 3 Effective Communication

2. Follow instruction indicated.

Activity A: (Speaking)

Practice effective communication by performing what is asked in the following situations:

1. Lets say you are in a party and you dont know anyone present. The person whom you know was

an acquaintance from the past whom you havent had contacted for quite a time. Naturally, you are

very apprehensive because they might not know you anymore. But you need to circulate because

you are expected by your employer to bring good results. What would you do?

2. Pretend that you a supervisor of the department. Disseminate the information of the

seminar/conference attended.

3. You are one of the participants of the recent conference. After the conference you are assigned to

disseminate the information that you have heard.

4. Describe a tool/device/equipment used in your course

5. Prove that your chosen course play an important role in your life.

Activity B: (Listening)

Write down which you think is the most interesting topic that was shared by your classmates.

SELF- CHECK No. 3


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1. What are the practices observe to attain Effective Communication?

2. List down the ways to become an effective listener.


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CAUSES AND EFFECTS OF INEFFECTIVE COMMUNICATION

Communication needs to be clear and effective in order to achieve its aim. When it is not, all kinds of

problem can result.

There are many obstacles along the way that result to ineffective communication. These are the

following:

Barriers to good communication

Barriers to good communication can make things difficult and cause misunderstanding. Good

communication is affected when the sender and the receiver do not understand the message in the

same way.

Good communication can be affected by:

Non-verbal communicationwhich sends the opposite message to what is being said.

Remember that what we see is different to what we hear; the non-verbal communication always

delivers the strongest message. For example; if you tell your supervisor that you are happy towork late and then spend the whole time looking at you watch, he or she believes the non-

verbal message which is saying that you are not happy at all.

Poor listening. Use of slang and jargon. People who work in a particular area often talk to each

other in technical jargon or slang they have developed for their own use. This is fine for all who

speak the language, but it makes it very hard to newcomers.

Ambiguity. This refers to the fact that some message have more than one meaning. Unless the

message means the same thing to both the sender and receiver, confusion can arise. It is

important to be specific and exact if you are the sender and to use feedback and questions to

check the message if you are the receiver.

People who think that they know everything and dont listen.They neither give nor ask for

feedback and then complain that others send confusing message. Making assumption about what people do or dont know. It is important to clear about what

information people already have. To do this, we should put ourselves in place of the receiver

and ask ourselves what they need to know in order to understand our message. We then need

to be clear about how we send our message and what to include in it.

Poor expression. These means speech or writing that is not clear, thoughts and feeling which

are presented in illogical order or incorrect spelling punctuation and grammar.

If people working together are not able to communicate well. It can lead to confusion,

unhappiness, frustration and annoyance. It can also mean that the organizations goal will not

be met.

Poor communication may lead to:

Time being lost because work needs to be redone

Accidents

Poor quality service and/or product

Wastage

Frustration


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Mistake being made because instructions are not clear

Teams not working well.


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CAUSES AND EFFECTS OF INEFFECTIVE COMMUNICATION

Objectives:

At the end of the activity the leaner should be able to:

1. explain the consequences/results of ineffective communication.

Materials:

Information sheet

Activity sheet No. 4

Procedure/Task

1. Read Information Sheet No. 4: Ineffective Communication

2. Follow the instruction indicated.

Activity 4:

Group yourselves into five and present a workplace situation where ineffective communication maytake place Do not forget to refer to the information sheet about barriers of communication.

SELF- CHECK No. 4

Check your mastery of observing poor communication in the workplace by completing the

questions/tasks below:

A. Consider a situation in which you experience poor communication, that is, where the thoughts and

feelings sent by one person were not received in the way they were meant. For example, you

arranged to meet your friend at Robinsons to watch a movie. You were waiting at the Jollibee where

you normally meet and they were waiting at the theater. This shows that communication had brokendown.

What happened? How did you feel?

________________________________________________________________________________

________________________________________________________________________________

________________________________________________________________

B. List some of the things that can cause poor communication.

1._______________________________________________________2.______________________

_________________________________3._____________________________________________

__________


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REASON FOR COMMUNICATION IN THE WORKPLACE

In the work environment you need to communicate with:

People who belong to your organization

People who belong outside your organization and wish to do business with you

You communicate with people at work for several reasons, for example to:

Take part in friendly conversation

To assist customers

To receive or pass on information or instruction

Discuss problem

Ask for information

Get help

It is important that you communicate with people inside and outside your organization in a

professional and efficient manner. People do not work in isolation. No matter what your job is good

communication is vital.


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ACTIVITY SHEET No.5

REASONS FOR COMMUNICATION IN THE WORKPLACE

Objectives:

At the end of this activity the learner should be able to:

1. act out some reasons for communication in the workplace

Materials:

Information sheet 5

Activity sheet 5

Procedure/Task

1. Read information sheet no. 6 Reasons for Communication in Workplace

2. Follow the instructions indicated

Now design a communication between you and a fellow worker as described below and carry it out.

After you have done this reflect on how successful it was.

Activity No. 5

Choose a partner among your classmate:

a. share with him/her the things you like and dislike. (your partner will also share the same with you)

b. record others information, asking whatever questions you will feel are necessary and appropriate

to obtain a clear picture.

c. Organize the gathered information

NOTE: You will be graded by your instructor on how well you expressed

yourself.

SELF- CHECK No. 5

After having acted the above activities, think about all the ways you communicate with others in the

workplace.

________________________________________________________________________________

________________________________________________________________________________

________________________________________________________________________________

________________________________________________________________________________

____________________________________________________

You can consult Information Sheet no. 7 Reasons for communication in the Workplace


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How to Maintain Professional Growth andDevelopmentMAINTAIN PROFESSIONAL GROWTH AND DEVELOPMENT

INFORMATION SHEET No. 1

QUALIFICATION STANDARDS

It is common in business to have employee whose performances are not satisfactory and who are

sometimes an actual problem to management. In getting the right man for the job there must be a

better system in selecting the best man for the job.

TECHNIQUES FOR SELECTION

The first requirement of the selection process is knowledge of

1. the exact nature of the work in the vacant positions

2. its duties and responsibilities

3. the requirements of the job, such as mental effort, skill and physical demands

A JOB DESCRIPTION tells what is done on the job, how it is done, why it is done, and the skills

involved in doing it.

JOB SPECIFICATIONS to determine the right kind of man needed for the job it is necessary to

know the specific qualifications of the man who is to do it, the amount and type of experience

needed to perform the job, special training on the job and on jobs related to it, special abilities and

aptitudes, age, physical qualifications and other requirements.

JOB ANALYSIS the study of each job operation involved in a certain job. It includes information

about the essential abilities, experience, and training to do the job.

TRAINING this involves observing others who are skilled in the performance to be learned and /for

following instructions.


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PHILOSOPHY OF TRAINING

1. Capacity for human growth everyone in an organization should dedicate himself towards

constant personal growth and development in order to make the company grow and develop.

1. Unique value of each human person each one is a person in his own right, different from all

others. Each one must be developed and trained.

2. Training and development is established on the belief in the possibility of an ideal unionbetween the organizational objectives and the employees interest.

MANPOWER DEVELOPMENT

OBJECTIVES OF AN ORGANIZATION

1. To attract and retain competent members.

2. To motivate members to strive to increase their contribution to the organization.

3. To achieve maximum value from their work in return for training and development cost incurred.

EMPLOYEES EXPECTATION

1. Equitable manpower development treatment.

2. Opportunities for deserved advancements, promotions or transfers.

3. Favorable work situations in which maximum contributions can be made.

4. To be kept informed on training matters affecting him.

the manpower development program

A good manpower development program must provide a planned strategy for a continuing

development of the abilities of all employees and officers so that they can continue to maximize their

contribution towards the attainment of the companys goal and at the same time achieve their own

employment goals.

Formal training and development programs should be directed towards the following:

1. Preparation of staff for specific new job assignments.

2. Expanding working skills, functional expertise and management competence.

3. Broadening working perspective, inter-functional understanding and business outlook.

Actual training activities, however, must be based on:

1. Well-defined goals and objectives to be achieved.

2. Training needs of staff identified for training and development.

Manpower development and training requires the harmonized efforts of the following:

1. Trainee who must have the motivation and capacity to learn and apply his learning.

2. Trainer who must have the expertise and interest to teach.

3. Immediate superiorThe one who must put his confidence in the trainee and provide him with

opportunity to apply his learning.


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Activity Sheet No. 1


OBJECTIVE:

1. Identify trainings and career opportunities.Materials:

Activity Sheet

Pen

Procedures/Tasks:


2. Analyze the importance of qualification standards including the trainings and career opportunities.

3. Answer the Activity Sheet No.1

4. Ask the instructor to evaluate your answer.

Give your own opinion on the effectivity of an individual to work depends on his qualification to the

job.

________________________________________________________________________________

________________________________________________________________________________

________________________________________________________________________________

________________________________________________________________________________

________________________________________________________________________________

______________________________________________________________________________________________________________________

Complete this statement: formal training and development programs should be:

________________________________________________________________________________

________________________________________________________________________________

________________________________________________________________________________

________________________________________________________________________________

________________________________________________________________________________

________________________________________________________________________________

_____________________________________

Self - check No. 1


Check your mastery of Qualification Standards by completing question/task below:

A. Identify the following:

_____________ 1. This involves observing others who are skilled in the performance to be learned

and /or following instructions.


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_____________ 2. Tells what is done on the job, how it is done, why it is done, and the skills

involved in doing it.

_____________ 3. The study of each job operation involved in a certain job.

_____________ 4. One who must have the motivation and capacity to learn and apply his learning.

_____________ 5. One who must have the expertise and interest to teach.

b. What are the Philosophy of Training?


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GENDER AND DEVELOPMENT

Gender and development (GAD) is about being faithful to the principle that development is for all.

Fairness and equity demands that everyone in society, whether male or female, has the right to the

some opportunities to achieve a full and satisfying life.

Principles for Gender-Fair Society

1. Marginalization both male and female should be given equal pay for work of equal value,

economic independence and economic opportunity

2. Subordination equality in the quality participation in decision-making and recognition of

capabilities.

3. Multiple burden there should be shared parenting and shared housework.

4. Gender stereotyping liberation from stereotyped images where male is considered superior

from female.

5. Violence Against Women women freedom from violence and from harassment.

6. Personal personhood development.

THE RIGHTS OF THE WOMEN

1. the right to life, dignity and self-development

2. the right to nationality

3. the right to legal equality

4. the right to quality education

5. the right to equal employment6. the right to greater political participation

7. the right to adequate social, health, and other support services

8. the right from fear and violence

9. the right to freedom from exploitation and abuse

10. the right to reproduction to include the right to decide the number and spacing of children

11. the right to protection from suffering, heavy losses, repression, and cured treatment during

armed conflict and the ravage of war.


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OBJECTIVES:1. Identify gender equality

2. Analyze the rights of women

Materials

Activity Sheet

Pen

Procedure/Task:

1. Read Information Sheet No.2


3. Give them 510 minutes role play about gender equality.

4. Evaluate the presentation.

SELFCHECK No. 2


Check your mastery of Gender and Development by completing question/task below:

Match Column A and Column B. Write the letter on the blank.

Column A Column B

_____1. development is for all a. Subordination

_____2. equal pay for work of equal value b. Marginalization

_____3. freedom from harassment c. Gender and Development

_____4. shared parenting d. Violence Against Women

_____5. quality participation in decision-making e. Multiple Burden

Give at least five rights of the women.

1.

2.

3.

4.

5.


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PROFESSIONALISM IN THE WORKPLACE

PROFESSIONALISM is viewed and perceived as the way of respecting the rights of others. The

way to live ones life as long as it is within the confines of good moral conduct befitting ones

profession.Clients and customers judge a company not only by quality of its products and services but also by

the kind of service personnel who serve them.

The Three Dimensions of Professionalism

1. Physical projection

This includes:

Proper grooming- clean cut, no body odor, clean fingernails, well pressed uniform etc.

Good posture- straight body, no hands on pocket, relaxed

Natural smile

Eye contact but not sneering look

Absence of unpleasant mannerism like scratching hair, biting nails, etc. People with mannerism

lose their poise and make an impression that they have no confidence in themselves

Pleasant disposition, no display of irritation

Appropriate dress and wardrobes- one that fits the occasion and the place

Oral hygiene, no bad breath

Appropriate make up for women, not one that too heavy

1. Verbal projection

This includes:

Being careful with tone, pitch and body language. Tone must be warm and not harsh to the ear

Well modulated voice- too loud can be interpreted as aggression, too soft voice projects

weakness of character and inhibition

Spontaneity in expression, not stammering. This indicates mastery of ideas, making the person

sound more credible

Speaking with authority- ability to explain and justify ideas, readiness to answer questions. This

gives an impression that one knows what he is talking about.

Tactfulness- saying the right things on the right time and in the right place

Assertiveness in expressing oneself- sensitivity to the feelings of others, always conscious of

ones social impact.

1. Behavior and performance

This includes:

Adherence to professional/industry standards of service


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Compliance to standard operating procedures

Assertive behavior

Adherence to work ethics and respect to protocol

Being discreet with confidential matters

Practice social graces- proper table manners, telephone courtesy, appropriate behavior in

public, etc.

Professionalism means avoiding bad habits at work like:

Yawning

Grouping together with other staff for a chat while on duty

Using sign language like pointing a finger (instead, approach the person and say what you want)

Shouting, giggling, loud conversation and horse playing.

Daydreaming, eavesdropping

Indulging in customers private conversations

Putting hands on pocket and playing with pocket coins

Leaning on walls, tables and chairs (for bellboys, security guards, escorts, etc.)

Sneering or staring look

Frowning look and show of irritation

Chewing gum while on duty or while talking to customers

Bluffing customers

Reading newspapers/magazines while on duty

Singing, whistling

Use of rude and insulting language

Pointing at something at someone with a finger

Interrupting customers conversation unless for valid reasons

Divulging confidential information to customers.

Leaving ones station longer than necessary.

Unhygienic Practices To Be Avoided:

Smoking in non smoking areas

Coughing/sneezing in public without covering the mouth

Scratching body parts


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Spitting on walls, floors, sink, grounds, etc.

For Food Handlers:

Tasting food in view of customers

Handling food with bare hands Serving food/cutleries that have fallen on the floor

Putting foods in dirty tables

Cooling warm/hot food by blowing air out of the mouth

Wiping perspiration with wiping cloth used for service

Combing hair inside the dining room

Using strong perfume

WHAT IS A PROFESSIONAL WORKER1. The professional worker does not require close supervision or direction. He directs himself. He

plans his own activities. He works independently.

2. The professional worker does not regard himself as an employee. He regards his supervisor as

fellow professional worker.

3. The professional worker does not work by the hour. He expects the overall sum for which he

agreed to perform his duties.

4. The professional worker adjusts his working hours to meet the necessities of his duties without

regard of thought for overtime work.

5. The professional worker takes full responsibility for the result of his action and efforts. He

makes his own decision and acts upon them.

6. The professional worker continuously seeks self improvement. He takes advantage of every

opportunity to improve his knowledge and understanding.

7. The professional worker contributes to the skills and knowledge of the profession. He develops

new ideas and shares these to fellow workers.

8. The professional worker is loyal to his fellow workers. He never gossips about them nor about

those he serves.

9. The professional worker avoids humor and hearsay. He does not credit information received

from grapevines.

10. The professional worker adjusts his grievances through proper channels. He discusses them

directly and privately with his superiors. He avoids complaining and grumbling with others.

11. The professional worker meets his professional obligation. He fulfills completely all agreements

and obligations entered into with fellow workers, whether they are legal or moral obligations.

12. The professional worker is sensitive to the problems of his fellow workers. He always considers

the effects of his action on the welfare of others.


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13. The professional worker does not advance himself at the expense of others. He aspires for

promotion on the basic of preparation and worthy performance.

14. The professional workers chief desire is render service. To improve his profession is his

consuming desire.

15. A professional worker is responsive to change when and where change is necessary. He

welcomes new developments in his profession as an opportunity and a challenge.


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OBJECTIVE:

1. Identify professionalism in the workplace.

Materials:

Activity Sheet

Pen

Procedure/Task:

1. Read Information Sheet No.3

2. Answer the Activity Sheet No. 3

3. Ask the assistance of the instructor to evaluate your answer.

Here are some questions you can ask yourself to check how far you are from being a professional:

3

Always

2

Almost Always

1

Rarely

0

Never

A. PHYSICAL PROJECTION

1. Do I wear a uniform that is clean and wrinkle free?

2. Do I ensure proper matching of colors in my attire?

3. Is my hair neatly combed, clean and worn in style that is becoming to me?

4. Do I use simple jewelries appropriate to my job?

5. Do I always feel and look clean and tidy?

6. Are my shoes well shined and their heels in good condition?

7. Do I change my stockings and underwear everyday?

8. Are my nails clean, well shaped, with moderate length?


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9. Do I make it a habit to wear deodorants, especially when I perspire heavily?

10. Do I wear light cologne during my duty?

11. Do I brush my teeth after meal or refresh my breath with oral antiseptic/mouthwash?

12. Am I free of body odor?13. Am I free of any bad breath?

14. Do I wear simple and appropriate make-up?

(ladies only)

15. Do I retouch my make-up from time to time? (ladies)

16. Do I fix my hair from time to time?

17. Am I relaxed and not rattled by irritating or uncomfortable situations on the job?

18. Do I maintain a good posture while on the job (straight body, not leaning on walls, chairs)

19. Am I free of unpleasant mannerisms?

3

Always

2

Almost Always

1

Rarely

0

Never

B. VERBAL PROJECTION

1. Do I speak with a friendly tone and modulated voice?

2. Do I use a simple language in my conversation with people?

3. Do I maintain eye contact while conversing with others?

4. Do I pay full attention when talking to them?

5. Do I express interest in what people say by active listening, nodding head, asking questions, etc.?

6. Am I more of the listener rather than a talker?

7. Do I allow others to finish their statement before I react?

8. Am I cautious of the words I speak to avoid hurting or antagonizing others?


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9. Do I know how to keep confidential matters?

10. Do I avoid speaking gossip nor indulging in gossips?

11. Do I generously use magic expressions like please, kindly, may, do you mind, Im sorry, etc.?

12. Can I maintain my composure when talking to unreasonable or irritating person?13. Am I honest and sincere in my communications and avoid bluffing anyone?

14. Do I avoid unpleasant non-verbal signals like sour face, inattentiveness, sneering or staring look,

etc., when dealing with people?

C. ETHICS AND SOCIAL GRACES

1. Do I know and practice my table manners?

2. Do I avoid by passing people in the organization?

3. Do I know how to respond when introduced to someone?

4. Do I keep my appointments and come on time?

5. Do I give way to ladies (if man) or to elderly?

6. Do I keep my work area organized and tidy?

7. Do I practice basic courtesies in the use of telephone?

8. Do I respect the privacy of others or their personal space (i.e., not opening their letters, not too

close, no eaves dropping, not meddling in their conversation)?

9. Do I have the habit of greeting people I meet like company officers, customers, etc.?

10. Do I avoid gossiping about my boss and my company to other people?

11. Do I refrain from unhygienic practices like spitting in public areas, sneezing without covering my

mouth, etc.?

SELF CHECK No. 3


Check your mastery of Professionalism in the workplace by completing the question/task below:

What is a professional worker?

1.

2.

3.

4.

5.


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Information Sheet No. 4

LIST OF PROFESSIONAL LICENSES AND CERTIFICATIONS

Licenses and /or certifications:

National Certificates given to the individual who passed all NC level (I-IV)

Certificate of Competency given to the individual who passed per NC level. Required to

passed test of skills and test of knowledge.

Professional Licenses Board examination taken by graduates under the Philippine Regulation

Commission.

Sample of Licenses/Certificates

COC:

Baker Date Encoder

Building Wiring Installation Computer Technicians

Consumer Electronics Mechanics Lathe Machine Operation

Dressmaking Domestic Refrigeration

Automotive Service Technician Finishing Carpentry

Electric Arc Welder

Professional Licenses:

Teacher Civil Engineer

Nurse Electrical Engineer

Doctor Mechanical Engineer

Lawyer Chemical Engineer

Architect Electronics Communication Engineer

Medical Technology

Marine

Certified Public Accountant


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Activity Sheet No. 4

LIST OF PROFESSIONAL LICENSES AND CERTIFICATIONS

OBJECTIVE:

1. Classify the different professional licenses and certifications:

MATERIALS:

Activity Sheet

Pen

PROCEDURES/TASKS:

1. Divide the class into a smaller group.

2. The group will conduct an interview of people who obtained and renewed their licenses relevant totheir career.

1. Let the group formulate their guide questions based on how the individual obtained their

licenses and certifications.

2. Report the group output .

.

Self - check No. 4

LIST OF PROFESSIONAL LICENSES AND CERTIFICATIONSCheck your mastery of Professionalism in the workplace by completing the question/task below:

Classify whether the following sample are professional licenses or certificate of competency. Write

them on the box below:

Teacher Dressmaking LawyerConsumer Electronics Mechanics BakerDoctor Building Wiring Installation NurseMarine Computer TechniciansProfessional LicenseCertificate of Competency

RECORD OF COMPETENCEAnswer with YES or NO.

1.Trainings and career opportunities are identified and availed based on job requirements.

2. Recognition are sought/received and demonstrated as proof of career advancement.

3. Licenses and /or certifications relevant to job and career are obtained and renewed.


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DEDICATION AND INTEGRITY IN WORK

1.Develop the right attitude toward given task; 2.Acquire responsible attitudes toward a given job to

foster genuine commitment; 3.Score high in your desire to achieve; 4.Apply effective operation

procedures and cost-saving measures to avoid misuse of resources.

ITS A MATTER OF ATTITUDE

DEDICATION AND INTEGRITY IN WORK might best be described as a habit. It is the disposition

you exhibit toward your career or occupation.

The type of work behavior you exhibit is a composite of your knowledge, skills and attitudes on the

trade area you are enrolled in.

Its either you continue or discontinue the training; its either you progress or regress.

If you drop out of your training you are judged guilty of all or any of the negative attitudes.

DEDICATION AND INTEGRITY IN WORK might best be described as a habit. It is the disposition

you exhibit toward your career or occupation.

The type of work behavior you exhibit is a composite of your knowledge, skills and attitudes on the

trade area you are enrolled in.

Its either you continue or discontinue the training; its either you progress or regress.

If you drop out of your training you are judged guilty of all or any of the negative attitudes.

Dont be judge guilty of the following negative attitudes:

1.You arrive late at the training center and depart early. You rarely stay late to finish an assignment

2.You require extra time, attention, and directions. When left on your own, you tend to go wrong

over and over again. 3.You ignore legitimate directions from your instructors, because you know that


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what youre doing is better than anyone else. 4.You prefer to be alone. You find it difficult to

communicate with other people in the training center. You neither ask help nor give it. 5.You

constantly criticize and ridicule the instructors, your co-trainees, the job and assignments, the

building, the weather. You are never satisfied. Something is always wrong. 6.You rarely smile or tell

a joke. Life is far too serious and mixed up for such a mood. 7.You enjoy seeing others make

mistakes, especially instructors. Instead of offering assistance, you turn your back and walk away,or worse, publicize the mistake and make sure everyone knows about it.

DEDICATION AND INTEGRITY IN WORK

Dedication and integrity in work play an important role in helping you achieve your training

objectives. The moment you cease to work, whether as a trainee or as a member of the workforce;

the faculties and skills you possess will gradually deteriorate. You will never attain your personal

goal as a worker for as long as you remain idle and uncommitted by choice.

The feeling that one can do something well is the source of ones pride over ones work. You derive

personal satisfaction and self-fulfillment if you have done your work to the best of your ability.

You should be proud of your work.

You should regard an assigned task as an opportunity to harness your cognitive and manipulative

competencies. Taking pride in ones work can be possible if you keep in mi

Documents

Work Ethics Revised