WM12N202GB Washing machineLaundry that has been pretreated with cleaning agents that contain solvents may cause an explosion in the appliance. Rinse pretreated laundry thoroughly with

Washing machine

WM12N202GB

en User manual and installation instructions

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Siemens Home Appliances

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Table of contentsSafety ............................................... 4General information.......................... 4Intended use..................................... 4Restriction on user group................. 5Safe installation ................................ 5Safe use ........................................... 7Safe cleaning and maintenance....... 9

Preventing material damage ........ 11

Environmental protection andsaving energy................................ 12Disposing of packaging ................. 12Save energy and conserve re-sources........................................... 12Energy saving mode ...................... 13

Installation and connection.......... 13Unpacking the appliance ............... 13Contents of package...................... 14Requirements for the installationlocation ........................................... 14Removing the transit bolts ............. 15Connecting the appliance .............. 17Aligning the appliance.................... 18

Familiarising yourself withyour appliance............................... 19Appliance ....................................... 19Detergent drawer............................ 20Controls .......................................... 20

Display ........................................... 21

Buttons .......................................... 23

Programmes.................................. 24

Accessories................................... 29

Before using for the first time ...... 29Starting an empty washing cycle ... 29

Laundry.......................................... 30Preparing the laundry..................... 30

Sorting laundry ............................... 31Degrees of soiling .......................... 31Care symbols on the care labels ... 31

Detergents and care products...... 32Detergent recommendation ........... 32Detergent dosage .......................... 33

Basic operation ............................. 33Switching on the appliance ............ 33Setting a programme ..................... 33Adjusting the programme set-tings................................................ 34Loading laundry.............................. 34Using a measuring aid for liquiddetergent ........................................ 34Adding detergent and careproduct ........................................... 35Starting the programme ................. 35Adjusting the "Ready in" timebefore the programme starts ......... 35Soaking laundry ............................. 35Adding laundry ............................... 36Cancelling the programme ............ 36Resuming the programme whenthe programme status is RinseHold ................................................ 36Unloading the laundry .................... 36Switching off the appliance ............ 36

Childproof lock.............................. 37Activating the childproof lock......... 37Deactivating the childproof lock..... 37

Basic settings................................ 38Overview of the basic settings ....... 38Changing the basic settings .......... 38

Cleaning and servicing................. 39Tips on appliance care................... 39Cleaning the drum.......................... 39Cleaning the detergent drawer ...... 39Descaling........................................ 40

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Cleaning the drain pump................ 40Cleaning the water outlet hoseat the siphon................................... 42Clean the water inlet filters. ............ 43

Troubleshooting............................ 46Error code / Fault display / Sig-nal................................................... 46Malfunctions ................................... 47Noise .............................................. 50Problem with results....................... 50Leakage.......................................... 51Odours............................................ 52Emergency release ........................ 53

Transportation, storage anddisposal ......................................... 53Removing the appliance ................ 53Inserting the transit bolts................ 53Using the appliance again ............. 54Disposing of old appliance ............ 54

Customer Service.......................... 55Product number (E-Nr.) and pro-duction number (FD) ...................... 55

Consumption values..................... 56

Technical specifications............... 56

en Safety

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Safety

Please read the safety information to ensure that you use the ap-pliance safely.General informationYou can find general information about this instruction manualhere.

¡ Read this instruction manual carefully. Only this will ensure youuse the appliance safely and efficiently.

¡ This manual is intended for the installer and the user of the ap-pliance.

¡ Follow the safety instructions and warnings.¡ Keep the instruction manual and the product information safe

for future reference or for the next owner.¡ Check the appliance after unpacking it. Do not connect the ap-

pliance if it has been damaged in transit.

Intended use

Read the information on intended use to ensure that you use theappliance correctly and safely.Only use this appliance:¡ According to this installation and instruction manual.¡ For washing machine-washable fabrics and hand-washable wool

in accordance with the care label.¡ With tap water and commercially available detergents and care

products suitable for washing machines.¡ In private households and in enclosed spaces in a domestic en-

vironment.¡ Up to an altitude of max. 4000 m above sea level.

Safety en

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Restriction on user group

Avoid risks to children and vulnerable persons.This appliance may be used by children aged 8 or over and bypeople who have reduced physical, sensory or mental abilities orinadequate experience and/or knowledge, provided that they aresupervised or have been instructed on how to use the appliancesafely and have understood the resulting dangers.Children must not play with the appliance.Cleaning and user maintenance must not be performed by chil-dren unless they are being supervised.Keep children under the age of 3 years and pets away from theappliance.

Safe installation

Take note of the safety instructions when installing the appliance.

WARNING ‒ Risk of electric shock!¡ Improper installation is dangerous.▶ Connect and operate the appliance only in accordance with

the specifications on the rating plate.▶ Connect the appliance to a power supply with alternating

current only via a properly installed socket with earthing.▶ The protective conductor system of the domestic electrical

installation must be properly installed. The installation musthave a sufficiently large cross section.▶ When using a residual current circuit breaker, only use a

type with the mark.▶ Never equip the appliance with an external switching

device, e.g. a timer or remote control.▶ When the appliance is installed, the mains plug of the

power cord must be freely accessible. If free access is notpossible, an all-pole isolating switch must be installed in thepermanent electrical installation according to the installationregulations.▶ When installing the appliance, check that the power cable is

not trapped or damaged.

en Safety

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¡ If the insulation of the power cord is damaged, this is danger-ous.▶ Never let the power cord come into contact with hot appli-

ance parts or heat sources.▶ Never let the power cord come into contact with sharp

points or edges.▶ Never kink, crush or modify the power cord.

WARNING ‒ Risk of fire!It is dangerous to use an extended power cord and non-ap-proved adapters.▶ Do not use extension cables or multiple socket strips.▶ If the power cord is too short, contact Customer Service.▶ Only use adapters approved by the manufacturer.

WARNING ‒ Risk of injury!¡ The high weight of the appliance may result in injury when lif-

ted.▶ Do not lift the appliance on your own.

¡ If this appliance is not correctly installed in a washer-dryerstack, the installed appliance may fall.▶ Only stack the dryer on a washing machine using the con-

nection kit from the dryer manufacturer . No other installa-tion method is permitted.▶ Do not install the appliance in a washer-dryer stack if the

dryer manufacturer does not offer a suitable connection kit.▶ Do not install appliances from different manufacturers and

with varying depths and widths in a washer-dryer stack.▶ Do not install a washer-dryer stack on a platform; the appli-

ances may tip over.

WARNING ‒ Risk of suffocation!Children may put packaging material over their heads or wrapthemselves up in it and suffocate.▶ Keep packaging material away from children.▶ Do not let children play with packaging material.

Safety en

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CAUTION ‒ Risk of injury!¡ The appliance may vibrate or move when in use.▶ Place the appliance on a clean, even, solid surface.▶ Align the appliance using the appliance feet and a spirit

level.¡ If hoses and power cords have been laid incorrectly, this

causes a tripping hazard.▶ Lay hoses and power cords in such a way that there is no

risk of tripping.¡ If the appliance is moved by holding onto protruding compon-

ents, such as the appliance door, the parts may break off.▶ Do not move the appliance by holding onto protruding

parts.

CAUTION ‒ Risk of cutting!Touching sharp edges on the appliance may lead to cuts.▶ Do not touch the sharp edges on the appliance.▶ Wear protective gloves when installing and transporting the

appliance.

Safe use

Follow these safety instructions when using the appliance.

WARNING ‒ Risk of electric shock!¡ If the appliance or the power cord is damaged, this is danger-

ous.▶ Never operate a damaged appliance.▶ Never pull on the power cord to unplug the appliance. Al-

ways unplug the appliance at the mains.▶ If the appliance or the power cord is damaged, immediately

unplug the power cord or switch off the fuse in the fuse boxand turn off the water tap.▶ Call Customer Service. → Page 55▶ Repairs to the appliance should only be carried out by

trained specialist staff.¡ An ingress of moisture can cause an electric shock.▶ Only use the appliance in enclosed spaces.

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▶ Never expose the appliance to intense heat or humidity.▶ Do not use steam- or high-pressure cleaners, hoses or

sprays to clean the appliance.

WARNING ‒ Risk of harm to health!Children can lock themselves in the appliance, thereby puttingtheir lives at risk.▶ Do not install the appliance behind a door as this may ob-

struct the appliance door or prevent it from opening.▶ With redundant appliances, unplug the power cord. Then

cut through the cord and damage the lock on the appliancedoor beyond repair so that the appliance door will no longerclose.

WARNING ‒ Risk of suffocation!Children may breathe in or swallow small parts, causing themto suffocate.▶ Keep small parts away from children.▶ Do not let children play with small parts.

WARNING ‒ Risk of poisoning!Detergents and care products may result in poisoning if con-sumed.▶ If accidentally swallowed, seek medical advice.▶ Keep detergents and care products out of the reach of chil-

dren.

WARNING ‒ Risk of explosion!Laundry that has been pretreated with cleaning agents thatcontain solvents may cause an explosion in the appliance.▶ Rinse pretreated laundry thoroughly with water before wash-

ing.

CAUTION ‒ Risk of injury!¡ The worktop may break if you stand on or climb onto the ap-

pliance.▶ Do not stand on or climb onto the appliance.

Safety en

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¡ The appliance may tip over if you sit on or lean against theopen door.▶ Do not sit on or lean against the appliance door.▶ Do not place any objects on the appliance door.

¡ Reaching into the drum while it is still turning may cause handinjuries.▶ Wait for the drum to come to a complete stop before reach-

ing inside.

CAUTION ‒ Risk of burns!When washing at high temperatures, the glass in the appli-ance door becomes hot.▶ Do not touch the appliance door when it is hot.▶ Keep children away from the appliance door when it is hot.

CAUTION ‒ Risk of scalding!When you wash at high temperatures, the detergent solutiongets hot.▶ Do not touch the hot detergent solution.

CAUTION ‒ Risk of chemical burns!If the detergent drawer is opened, detergent and careproducts may spray out from the appliance. Contact with eyesor skin may cause irritation.▶ Rinse eyes and/or skin thoroughly with clean water if they

come into contact with detergents or care products.▶ If accidentally swallowed, seek medical advice.▶ Keep detergents and care products out of the reach of chil-

dren.

Safe cleaning and maintenance

Take note of the safety instructions when cleaning and performingmaintenance work on the appliance.

WARNING ‒ Risk of electric shock!¡ Improper repairs are dangerous.▶ Repairs to the appliance should only be carried out by

trained specialist staff.

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▶ Only use genuine spare parts when repairing the appliance.▶ If the power cord of this appliance is damaged, it must be

replaced by the manufacturer, the manufacturer's CustomerService or a similarly qualified person in order to preventany risk.

¡ An ingress of moisture can cause an electric shock.▶ Do not use steam- or high-pressure cleaners, hoses or

sprays to clean the appliance.

WARNING ‒ Risk of injury!The use of non-original spare parts and non-original accessor-ies is dangerous.▶ Only use the manufacturer's original spare parts and ori-

ginal accessories.

WARNING ‒ Risk of poisoning!Poisonous fumes may be given off if you use cleaning agentsthat contain solvents.▶ Do not use cleaning agents that contain solvents.

Preventing material damage en

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Preventing material damage

Preventing material dam-ageFollow these instructions to avoid ma-terial damage and damage to the ap-pliance.

ATTENTION!¡ The functionality of the appliance

may be impaired if you use thewrong quantity of fabric softener,detergent, care product or clean-ing agent.▶ Follow the dosage recommend-

ations from the manufacturer.¡ Exceeding the maximum load ca-

pacity impairs the function of theappliance.▶ Observe the maximum load ca-

pacity → Page 24 for each pro-gramme and do not exceed it.

¡ The appliance is secured for trans-portation using transit bolts. Transitbolts which have not been re-moved may result in material dam-age and damage to the appliance.▶ Before starting up the appliance,

remove the transit bolts com-pletely and keep them in a safeplace.

▶ Before transport, fit the transitbolts fully in order to preventdamage in transit.

¡ Material damage may be caused ifthe water inlet hose is connectedincorrectly.▶ Tighten the screw connections

on the water inlet until they arehand-tight.

▶ Ideally, connect the water inlethose directly to the water tap,without any additional connect-ing elements such as adapters,extensions, valves or similar.

▶ Ensure that the inner diameterof the water tap is at least 17mm.

▶ Make sure that the length of thethread on the connection to thewater tap is at least 10 mm.

¡ If the water pressure is too high ortoo low, the appliance may not beable to operate properly.▶ Make sure that the water pres-

sure in the water supply systemis min. 100 kPa (1 bar) andmax. 1000 kPa (10 bar).

▶ If the water pressure exceedsthe maximum value specified, apressure-reducing valve must beinstalled between the drinkingwater connection and the hoseset of the appliance.

▶ Do not connect the appliance tothe mixer tap of an unpressur-ised hot-water boiler.

¡ Modified or damaged water hosesmay result in material damage anddamage to the appliance.▶ Never kink, crush, modify or cut

through water hoses.▶ Only use the water hoses sup-

plied with the appliance or genu-ine spare hoses.

▶ Never re-use water hoses thathave been used before.

¡ Operating the appliance using wa-ter that is dirty or too hot maycause material damage.▶ Only operate the appliance with

cold mains water.¡ Unsuitable cleaning products may

damage the surfaces of the appli-ance.▶ Do not use harsh or abrasive

detergents.▶ Do not use cleaning products

with a high alcohol content.▶ Do not use hard scouring pads

or cleaning sponges.▶ Clean the appliance with nothing

but water and a soft, dampcloth.

en Environmental protection and saving energy

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▶ Remove all detergent residue,spray residue or other residuesimmediately if they come intocontact with the appliance.

Environmental protection and saving energy

Environmental protectionand saving energyHelp protect the environment by us-ing your appliance in a way that con-serves resources and by disposing ofreusable materials properly.

Disposing of packaging

The packaging materials are environ-mentally compatible and can be re-cycled.▶ Sort the individual components by

type and dispose of them separ-ately.Information about current disposalmethods are available from yourspecialist dealer or local authority.

Save energy and conserve re-sources

If you follow these instructions, yourappliance will use less electricity andless water.

Choose programmes with low tem-peratures and longer wash times anduse maximum load capacity→ Page 24.

Energy consumption and waterconsumption is most efficient.

Add → Page 33 detergent based onthe laundry's degree of soiling.

For light to normal soiling, a smal-ler amount of detergent is suffi-cient. Observe the dosage recom-mendation from the detergentmanufacturer.

Reduce the washing temperature forlightly and normally soiled laundry.

At low temperatures, the applianceconsumes less energy. For light tonormal soiling, lower temperaturesthan indicated on the care labelare also sufficient.

Set the maximum spin speed if youwant to dry the laundry in a tumbledryer afterwards.

The drier the laundry, the shorterthe programme duration when dry-ing which, in turn, reduces energyconsumption. A higher spin speedreduces the residual moisture inthe laundry and increases thevolume of the spin noise.

Wash the laundry without prewash.Washing with prewash increasesthe programme duration and in-creases energy and water con-sumption.

The appliance has a continuousautomatic load adjustment function.

Depending on the type of fabricand load capacity, the continuousautomatic load adjustment func-tion optimally adjusts the waterconsumption and programme dur-ation.

Installation and connection en

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Energy saving mode

If you do not use the appliance for anextended period, it automaticallyswitches to energy-saving mode. Alldisplays go out and Start / Reloadflashes.Energy-saving mode ends when youuse the appliance again, e.g. if youopen or close the door.

Installation and connection

Installation and connec-tionYou can find out where and how bestto install your appliance here. Youwill also learn how to connect the ap-pliance to the water and power sup-ply.

Unpacking the appliance

1. Remove any packaging and pro-tective covers completely from theappliance.

2. Check the appliance for visibledamage.

3. ATTENTION! Objects remaining inthe drum that are not designed foroperation with the appliance maycause material damage and dam-age to the appliance.

▶ Remove these objects, along withall supplied accessories, from thedrum before starting the appliance.Open the door and remove the ac-cessory from the drum.

en Installation and connection

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Contents of package

After unpacking all parts, check for any damage in transit and completeness ofthe delivery.

1 2 3

4

1 Washing machine

2 Accompanying documents

3 Water inlet hose

4 Cover caps

Requirements for the installationlocation

The appliance may "wander" when itspins. Observe the instructions forthe installation location.Note: Please read the information inthe Safety → Page 4 and Preventingmaterial damage → Page 11 sectionsto ensure that you use the appliancesafely.


15

WARNINGRisk of electric shock!The appliance contains live parts.Touching live parts is dangerous.▶ Do not operate the appliance

without a cover cap.

WARNINGRisk of injury!When using the appliance on a base,the appliance may tip over.▶ Always secure the feet of the appli-

ance to a base using the manufac-turer's fixing brackets → Page 29before using the appliance for thefirst time.

ATTENTION!¡ If the appliance is installed in

areas exposed to frost or out-doors, frozen residual water maydamage the appliance and frozenhoses may crack or split.▶ Do not install or operate this ap-

pliance anywhere that is liable toexperience frost and/or out-doors.

¡ The appliance underwent a func-tion test before leaving the factoryand may, therefore, contain resid-ual water. This residual water mayleak out if the appliance is tilted atan angle greater than 40°.▶ Tilt the appliance carefully.

Installation location RequirementsOn a base Secure the appliance

with fixing brackets→ Page 29.

Installation location RequirementsOn a wooden joistfloor

Place the applianceon a water-resistantwooden board whichis screwed tightly tothe floor. The woodenboard should be atleast 30 mm thick.

In a kitchen unit ¡ A niche width of60 cm is required.

¡ Only install the ap-pliance under-neath a continuousworktop that is se-curely connectedto adjacent cabin-ets.

On a wall Do not trap the hosesbetween the wall andthe appliance.

Note: If you want to install the wash-ing machine with a dryer as awasher-dryer stack, your washing ma-chine's worktop must be replacedfirst.To replace the worktop, please con-tact customer service → Page 55.

Removing the transit bolts

The appliance is secured for trans-portation using transit bolts on therear of the appliance.Notes¡ Please read the information in the

Safety → Page 4 and Preventingmaterial damage → Page 11 sec-tions to ensure that you use theappliance safely.

¡ Keep the transit bolts, screws andsleeves in a safe place for futuretransport → Page 53.


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1. Pull the hoses out of the holders.

2. Unscrew and remove all fourscrews for the transit bolts with aWAF 13 wrench.

1

2

3. Pull the power cord out of theholder.

4. Remove the four sleeves.

5. Put on the four cover caps.

6. Press down on the four covercaps.


17

Connecting the appliance

Connect your appliance to the powersupply, water inlet and water outlet.

Connecting the water inlet hoseNote: Please read the information inthe Safety → Page 4 and Preventingmaterial damage → Page 11 sectionsto ensure that you use the appliancesafely.1. Connect the water inlet hose.

2

1

2. Connect the water inlet hose to atap (26.4 mm = 3/4").

¾˝min. 10 mm

3. Open the water tap carefully andcheck that the connection pointsare tight.

Water outlet connection typesThis information is intended to helpyou to connect this appliance to thewater outlet.

Note: Please read the information inthe Safety → Page 4 and Preventingmaterial damage → Page 11 sectionsto ensure that you use the appliancesafely.

ATTENTION!When draining, the water outlet hoseis subject to water pressure and maycome loose from the installed con-nection point.▶ Secure the water outlet hose

against unintentional loosening.

Drainage into a si-phon.Secure the connec-tion point with a (24–40 mm) hose clamp.

Drainage into a washbasin.Fix and secure the wa-ter outlet hose with anelbow → Page 29.

Drainage into a plasticpipe with rubbersleeve.Fix and secure the wa-ter outlet hose with anelbow → Page 29.

Connecting the appliance to theelectricity supplyNote: Please read the information inthe Safety → Page 4 and Preventingmaterial damage → Page 11 sectionsto ensure that you use the appliancesafely.1. Insert the mains plug of the appli-

ance's power cable in a socketnearby.The connection details of the appli-ance can be found under Tech-nical data → Page 56.

2. Check the mains plug is insertedproperly.


18

Aligning the appliance

In order to reduce noise and vibra-tion and to prevent the appliancefrom moving, align the appliance cor-rectly.Note: Please read the information inthe Safety → Page 4 and Preventingmaterial damage → Page 11 sectionsto ensure that you use the appliancesafely.1. Loosen the lock nuts using a WAF

17 wrench by turning it in a clock-wise direction.

2. To align the appliance, turn the ap-pliance feet. Check that the appli-ance is level using a spirit level.

All appliance feet must stand firmlyon the ground.

3. Screw the lock nuts tightly againstthe housing using a WAF 17wrench.

In doing so, hold the foot tight anddo not adjust its height.

Familiarising yourself with your appliance en

19

Familiarising yourself with your appliance

Familiarising yourself with your applianceFamiliarise yourself with the parts of your appliance.

Appliance

You can find an overview of the parts of your appliance here.

1

2

4 63 5

77

On certain models, specific details such as the colour and shape may differfrom those pictured.

1 Maintenance flap for the drain pump→ Page 40

2 Door

3 Detergent drawer → Page 20

4 Controls → Page 20

5 Water outlet hose → Page 17

6 Power cord → Page 17

7 Transit bolts → Page 15

en Familiarising yourself with your appliance

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Detergent drawer

Below is an overview of the structureof the detergent drawer.

2

3

1

4

1 Measuring aid for liquid detergent → "Using a measuring aid for liquiddetergent", Page 34

2 Compartment II:¡ Detergent for main wash¡ Water softener¡ Bleach¡ Stain remover

3 Compartment :¡ Fabric softener¡ Liquid starch¡ Waterproofing agent

4 Compartment I:¡ Detergent for prewash¡ Hygiene detergent

Controls

The controls are used to configure allfunctions of your appliance and toobtain information about the operat-ing status.

Display en

21

Display

DisplayThe display shows the current settings, options or relevant information.

Display Designation Description0:40 1 Programme duration/

programme time re-maining

Approximate expected programme duration or pro-gramme time remaining.

10h 1 "Ready in" time The programme end has been set and the remainingnumber of hours is displayed. → "Buttons", Page 23

8 kg 1 Recommended load The maximum load capacity for the selected pro-gramme in kg.

– –– - 1200 Spin speed Set spin speed in rpm. → "Buttons", Page 230= No final spin, only draining– ––: Rinse Hold, no draining

– 90 Temperature Set temperature in °C. → "Buttons", Page 23

(cold) Start/Pause Start, cancel or pause

¡ Lights up: The programme is running and can becancelled or paused.

¡ Flashes: The programme can be started or contin-ued.

– –– Rinse Hold Programme statusEnd End of programme Programme status

Childproof lock ¡ Lights up: The childproof lock is activated.¡ Flashes: The childproof lock is active and the pro-

gramme selector has been adjusted. → "Deactivating the childproof lock", Page 37

Less Ironing The reduced creasing function is activated. → "Buttons", Page 23

Prewash Prewash is activated. → "Buttons", Page 23

varioSpeed Short wash activated. → "Buttons", Page 23

Reminder to clean thedrum

Flashes: Drum is dirty. Run the programme for clean-ing and caring for the drum and the detergent con-tainer. → "Programmes", Page 24

1 Example

en Display

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Display Designation Description Door ¡ Lights up: The door is locked and cannot be

opened.¡ Flashes: The door is not closed properly.¡ Off: The door is unlocked and can be opened.

Tap ¡ No water pressure. → "Error code / Fault display / Signal", Page 46

¡ The water pressure is too low.E:60 / -2B 1 Error Error code, error display, signal.

→ "Error code / Fault display / Signal", Page 461 Example

Buttons en

23

Buttons

ButtonsBelow is an overview of the buttons and their setting options.The selection of programme settings depends on the selected programme. Youcan see the selection options for each programme in the overview for → "Programmes", Page 24.

Button Selection DescriptionStart / Reload ¡ Start

¡ Cancel¡ Pause

Start, cancel or pause the programme.

vario Speed ¡ Activate¡ Deactivate

Activate or deactivate a short washing pro-gramme.Note: Energy consumption increases.The washing result is not affected by this.

Ready In 1–24 hours Set the programme end.The programme duration is already included inthe set number of hours.Once the programme has started, the pro-gramme duration is displayed.

Temp. °C – 90 °C Adjust the temperature in °C.Spin – –– - 1200 Adjust the spin speed or activate – –– (Rinse

Hold).If – –– is selected, the water is not drained at theend of the washing cycle and the spin cycle is de-activated. The laundry remains in the water usedfor rinsing.

3 sec. ¡ Activate¡ Deactivate

Activate or deactivate the childproof lock.Disable the control panel to prevent unwanted oraccidental operation.If the childproof lock is activated and the appli-ance has been switched off, the childproof lockremains activated. → "Childproof lock", Page 37

Prewash ¡ Activate¡ Deactivate

Activate or deactivate prewash, e.g. for washingheavily soiled laundry.

Less Ironing ¡ Activate¡ Deactivate

Activate or deactivate the reduced creasing pro-gramme.In order to reduce creasing in the laundry, thespin cycle and the spin speed are adapted.The laundry is damp enough after washing that itneeds to be hung out on a washing line.

en Programmes

24

Programmes Pro

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not b

e ch

ange

d.

8–

1200

–

Easy

Car

e W

ash

item

s mad

e fro

m sy

nthe

tic o

r ble

nded

fab-

rics.

460

1200

Mixe

d Fa

brics

W

ash

item

s mad

e fro

m c

otto

n, lin

en, o

r syn

-th

etic

or b

lend

ed fa

brics

.Su

itabl

e fo

r lig

htly

soile

d la

undr

y.

460

1200

Delic

ate

/ Silk

W

ash

delic

ate,

was

habl

e ite

ms m

ade

from

silk

,vis

cose

and

synt

hetic

s.Us

e a

dete

rgen

t tha

t is s

uita

ble

for d

elica

tes o

rsil

k.No

te: W

ash

espe

cially

del

icate

item

s or i

tem

swi

th h

ooks

, eye

lets

or c

lips i

n a

mes

h la

undr

yba

g.

240

800

–

1Pr

ogra

mm

e se

tting

en Programmes

26

Prog

ram

me

Desc

riptio

n

Max. load (kg)



vario Speed


Prewash

Less Ironing

Woo

lHa

nd- o

r mac

hine

-was

habl

e ite

ms t

hat a

re m

ade

from

woo

l or c

onta

in w

ool.

To p

reve

nt th

e la

undr

y fro

m sh

rinki

ng, t

he d

rum

mov

es th

e ite

ms v

ery g

ently

with

long

pau

ses.

Use

a de

terg

ent t

hat i

s sui

tabl

e fo

r woo

l.

240

800

––

–

Rins

e Ri

nses

and

then

spin

s the

laun

dry,

and

then

drai

ns th

e wa

ter.

––

1200

––

Spin

/ Dr

ain

Spin

s and

dra

ins t

he w

ater

.If

you

only

want

to d

rain

the

wate

r, ac

tivat

e 0.

The

laun

dry i

s not

spun

.

––

1200

––

–

Dark

Was

h W

ash

dark

-colo

ured

and

col

our-i

nten

se it

ems

mad

e fro

m c

otto

n or

eas

y-car

e fa

bric,

e.g

. jean

s.Tu

rn la

undr

y ins

ide-

out b

efor

e wa

shin

g.Us

e liq

uid

dete

rgen

t.

440

1200

Ling

erie

Parti

cula

rly d

elica

te, w

asha

ble

item

s mad

e fro

msy

nthe

tic fa

brics

, silk

or L

ycra

, e.g

. lacy

neg

li-ge

es.

Use

a de

terg

ent t

hat i

s sui

tabl

e fo

r del

icate

s.No

te: W

ash

espe

cially

del

icate

item

s or i

tem

swi

th h

ooks

, eye

lets

or c

lips i

n a

mes

h la

undr

yba

g.

140

800

–

1Pr

ogra

mm

e se

tting

Programmes en

27

Prog

ram

me

Desc

riptio

n

Max. load (kg)



vario Speed


Prewash

Less Ironing

Drum

Cle

an

Clea

ning

and

car

ing

for t

he d

rum

.Us

e th

is pr

ogra

mm

e in

the

follo

wing

cas

es:

¡Be

fore

usin

g th

e ap

plia

nce

for t

he fi

rst t

ime

¡If

you

regu

larly

was

h at

tem

pera

ture

s of

40 °C

or l

ower

¡Af

ter a

pro

long

ed p

erio

d of

non

-use

Use

wash

ing

powd

er o

r a d

eter

gent

con

tain

ing

blea

ch.

Halve

the

amou

nt o

f det

erge

nt to

avo

id fo

amin

g.Do

not

use

fabr

ic so

ftene

r.Do

not

use

liqui

d de

terg

ent o

r det

erge

nt th

at is

inte

nded

for w

oolle

ns o

r del

icate

s.

––

1200

––

––

Outd

oor

Was

h al

l-wea

ther

and

out

door

clo

thin

g wi

thm

embr

ane

tech

nolo

gy a

nd w

ater

-resis

tant

equi

pmen

t.Us

e a

dete

rgen

t for

out

door

fabr

ics.

Do n

ot u

se fa

bric

softe

ner.

240

800

––

–

Shirt

sW

ash

non-

iron

shirt

s and

blo

uses

mad

e fro

mco

tton,

linen

, syn

thet

ic fib

res o

r ble

nded

fabr

ics.

Tip:

In o

rder

to a

void

cre

asin

g in

your

laun

dry,

you

can

activ

ate

Less

Iron

ing.

The

laun

dry i

son

ly gi

ven

a sh

ort s

pin

and

can

be re

mov

ed

260

800

–

1Pr

ogra

mm

e se

tting

en Programmes

28

Prog

ram

me

Desc

riptio

n

Max. load (kg)



vario Speed


Prewash

Less Ironing

while

still

drip

ping

wet

. Han

g ou

t shi

rts a

ndbl

ouse

s whi

le th

ey a

re st

ill dr

ippi

ng w

et so

that

they

drip

dry

.Us

e th

e De

licat

e / S

ilk p

rogr

amm

e to

was

hsh

irts a

nd b

lous

es m

ade

from

silk

or d

elica

tefa

brics

.Ra

pid

15'/3

0'

Was

h ite

ms m

ade

from

cot

ton,

synt

hetic

or b

len-

ded

fabr

ics.

Shor

t pro

gram

me

for s

mal

l item

s of l

ight

lyso

iled

laun

dry.

The

prog

ram

me

dura

tion

is ap

prox

. 30

min

utes

.If

you

wish

to re

duce

the

prog

ram

me

dura

tion

to15

min

utes

, act

ivate

vario

Spe

ed. T

he m

axim

umlo

ad is

redu

ced

to 2

kg.

440

1200

––

1Pr

ogra

mm

e se

tting

Accessories en

29

Accessories

AccessoriesOnly use original accessories. These have been made especially for your appli-ance. Here you can find an overview of your appliance's accessories and howto use them.

Use Order numberWater inlet hose extension Extend the water inlet hose for

cold water or AquaStop (approx.2.50 m).

WZ10131

Fixing brackets Improves the stability of the ap-pliance.

WX975600

Longer water inlet hose Replace the standard water in-let hose with a longer hose(2.20 m).

00353925

Elbow Secure the water outlet hose inplace.

00655300

Liquid detergent insert Measure liquid detergent. 00637516

Before using for the first time

Before using for thefirst timePrepare the appliance for use.

Starting an empty washing cycle

Your appliance was inspected thor-oughly before leaving the factory. Toremove any residual water, run thefirst wash cycle without any laundry.Note: Please read the information inthe Safety → Page 4 and Preventingmaterial damage → Page 11 sectionsto ensure that you use the appliancesafely.1. Turn the programme selector to

Drum Clean .

2. Close the door.3. Pull out the detergent drawer.

en Laundry

30

4. Pour approx. 1 litre of tap waterinto compartment II.

5. Pour washing powder into com-partment II.

To prevent foaming, use only halfof the amount of detergent recom-mended by the detergent manufac-turer for light soiling. Do not usedetergent suitable for woollens ordelicates.

6. Push in the detergent drawer.

7. Press Start / Reload to start theprogramme.

a The display shows the remainingprogramme duration.

a After the programme has ended,the display shows: "End" .

8. Start the first wash cycle or set theprogramme selector to Off toswitch off the appliance. → "Basic operation", Page 33

Laundry

LaundryYou can wash all items that the man-ufacturer has marked as machine-washable on the care label and fab-rics made from hand-washable woolusing your appliance.

Preparing the laundry

ATTENTION!Objects remaining in the laundry maydamage the laundry and the drum.▶ Remove all items from any pock-

ets in your laundry before usingthe appliance.

▶ To protect your appliance and thelaundry, prepare the laundry be-forehand.– Empty all pockets– Brush sand out of all collars and

pockets– Close bed covers and cushion

covers– Close all zips, Velcro fasteners,

hooks and eyes– Tie cloth belts and apron strings

together or use a mesh laundrybag

– Remove curtain hooks and leadstrips or use a mesh laundrybag

– Use a mesh laundry bag forsmall items of laundry such aschildren's socks

Laundry en

31

– Separate items of laundry andshake them out

– Wash large and small items oflaundry together

– Dab fresh stains with soapy wa-ter (do not rub them)

– Some stubborn or dried-in stainscan be removed by washingseveral times

Sorting laundry

Note: Please read the information inthe Safety → Page 4 and Preventingmaterial damage → Page 11 sectionsto ensure that you use the appliancesafely.

▶ To improve washing results andprevent discolouration, sort thelaundry according to the followingcriteria before washing.– Type of fabric and fibre type– Whites– Colours

Wash new coloured itemsseparately the first time youwash them.

– Soiling → Page 31– Care symbols on the care labels

→ Page 31

Degrees of soiling

Degree of soiling Soiling ExamplesLight ¡ No dirt or stains are visible

¡ Laundry has absorbed odoursLight summer clothing or sportsclothing that has been worn for ajust a few hours

Normal Dirt or light stains are visible ¡ T-shirts, shirts or blouses aresweat-soaked or have beenworn a few times

¡ Towels or bedding that hasbeen used for up to one week

Heavy Dirt or stains are clearly visible Tea towels, baby items or workclothing

Care symbols on the care labels

The symbols indicate the recommended programme and the numbers in thesymbols indicate the maximum recommended washing temperature.

Symbol Washing process Recommended programme Normal Cottons Gentle Easy Care Particularly gentle Delicates/Silk for washing by

handHand wash WoolNot suitable for machine-washing –

en Detergents and care products

32

Tip: You can find more informationabout care symbols at www.gine-tex.ch.

Detergents and care products

Detergents and careproductsYou can protect your appliance andyour laundry by selecting and usingthe correct detergents and careproducts. You can use all detergentsand care products which are suitablefor domestic washing machines.Note: Please read the information inthe Safety → Page 4 and Preventingmaterial damage → Page 11 sectionsto ensure that you use the appliancesafely.

The manufacturer's instructions foruse and dosage can be found on thepackaging.Notes¡ Only use liquid detergents that are

self-flowing¡ Do not mix different liquid deter-

gents¡ Do not mix detergent and fabric

softener¡ Do not use products which have

developed a top layer or are highlycongealed

¡ Do not use products containingsolvents, caustic agents or volatilesubstances (e.g. bleach)

¡ Use dyes sparingly as salt maydamage stainless steel

¡ Do not use bleaching agents in theappliance

Detergent recommendation

This information helps you to choose the right detergent for your fabrics.

Detergent Fabrics Programme TemperatureStandard detergent with op-tical brighteners

Heat-resistant white fabricsmade from cotton or linen

Cottons From cold up to 90 °C

Detergent for colourswithout bleach or opticalbrighteners

Coloured fabrics made fromlinen or cotton

Cottons From cold up to 60 °C

Detergent for colours/delic-ates without optical bright-eners

Coloured fabrics made fromeasy-care fibres or syntheticmaterials

Easy Care From cold up to 60 °C

Detergent for delicates Delicate fabrics made fromsilk or viscose

Delicates/Silk From cold up to 40 °C

Detergent for woollens Wool Wool From cold up to 40 °C

Tip: Visit www.cleanright.eu to findfurther information on detergents,care products and cleaning agentsfor domestic use.

Basic operation en

33

Detergent dosage

Use the correct detergent dosage toachieve optimal washing results andsave resources.The detergent dosage depends on:¡ The amount of laundry¡ Degree of soiling

¡ Water hardnessYou can find out how hard yourwater is from your local water com-pany or measure it yourself usinga water hardness tester.

Water hardness

Hardness range Total hardness in mmol/l German degrees in °dHsoft (I) 0–1.5 0–8.4medium (II) 1.5– 2.5 8.4–14hard (III) over 2.5 over 14

Example of a manufacturer'sinstructions for detergentThese example values refer to astandard load of 4–5 kg.

Soiling Light Normal HeavyWater hardness: Soft/medium 40 ml 55 ml 80 mlWater hardness: Hard/very hard 55 ml 80 ml 105 ml

The dosages can be found on themanufacturer's packaging.¡ Adjust the dosage to the actual

load.

Basic operation

Basic operationYou can find out everything you needto know about operating your appli-ance here.

Switching on the appliance▶ Turn the programme selector to a

programme.

Setting a programme

1. Set the programme selector to therequired programme → Page 24.

en Basic operation

34

2. If necessary, adjust the pro-gramme settings → Page 34.

Adjusting the programme set-tings

Depending on the programme andprogramme progress, you can adjustor activate/deactivate the settings.Note: Overview of all programme set-tings:Requirement: A programme hasbeen set.▶ Adjust the programme settings.

The programme settings are notsaved permanently for the pro-gramme.

Loading laundry

Notes¡ Please read the information in the


¡ To prevent creasing, take note ofthe maximum load for the relevantprogramme → Page 24.

Requirement: Prepare and sort thelaundry.→ "Laundry", Page 301. Open the door.

2. Ensure that the drum is empty.3. Separate the laundry and place it

in the drum.4. Note: Ensure that there is no laun-

dry trapped in the door.Close the door.

Using a measuring aid for liquiddetergent

If you order the measuring aid as anaccessory, you must use the measur-ing aid.1. Press down on the insert and re-

move the detergent drawer.

1

2

2. Insert the measuring aid.

Basic operation en

35

3. Insert the detergent drawer.

Adding detergent and careproduct

Notes¡ Please read the information in the


¡ Do not use the measuring aid forliquid detergent for gel detergents,washing powder, or if Prewash or"Ready in" time are activated.

Requirement: Find out the optimumdosage for detergent and careproduct. → Page 321. Pull out the detergent drawer.2. Pour in detergent.

→ "Detergent drawer", Page 203. If required, add the care product.4. Push in the detergent drawer.

Starting the programme

Note: If you want to change the timeuntil the programme ends, set the"Ready in" time first.▶ Press Start / Reload.a The drum rotates and load detec-

tion takes place. This can take upto 2 minutes, after which waterenters the drum.

a The display shows either the pro-gramme duration or the "Ready in"time.

a After the programme has ended,the display shows: "End" .

Adjusting the "Ready in" timebefore the programme starts

You can readjust the selected "Readyin" time before the programme starts.1. Press Start / Reload.2. Press Ready In repeatedly until the

display indicates the desired"Ready in" time.

3. Press Start / Reload.

Soaking laundry

You can soak the laundry beforewashing in the appliance by pausingthe programme.Note: No additional detergent is re-quired. The washing solution is thenused for washing.1. Start the programme.2. To pause the programme, after ap-

prox. 10 minutes, press Start / Re-load.

3. To resume the programme, afterthe desired soaking time, pressStart / Reload.

en Basic operation

36

Adding laundry

Note: Please read the information inthe Safety → Page 4 and Preventingmaterial damage → Page 11 sectionsto ensure that you use the appliancesafely.1. Press Start / Reload.

The appliance is paused andchecks whether it is possible toadd or remove laundry. Take noteof the programme status. → "Display", Page 21

2. Add or remove laundry.3. Close the door.4. Press Start / Reload.

Cancelling the programme

Once the programme has started,you can cancel it at any time.Note: Please read the information inthe Safety → Page 4 and Preventingmaterial damage → Page 11 sectionsto ensure that you use the appliancesafely.1. Press Start / Reload.2. Open the door.

The appliance door remainslocked for safety reasons if thetemperature and water levels arehigh.– If the temperature is high, start

the Rinse programme.– If the water level is high: Start

the Spin or Drain programme.3. Remove the laundry.

Resuming the programme whenthe programme status is RinseHold

1. Set the Spin or Drain pro-gramme.

2. Press Start / Reload.

Unloading the laundry

Note: Please read the information inthe Safety → Page 4 and Preventingmaterial damage → Page 11 sectionsto ensure that you use the appliancesafely.1. Open the door.2. Remove the laundry.

Switching off the appliance

1. Turn the programme selector toOff .

2. Turn off the tap.3. Wipe the rubber gasket dry and re-

move any foreign objects.

Childproof lock en

37

4. Leave the door and detergentdrawer open so that residual watercan evaporate.

Childproof lock

Childproof lockSecure your appliance against beingoperated unintentionally using thecontrols.

Activating the childproof lock▶ Press and hold the two 3 sec.

buttons for approx. 3 seconds.a The display shows .a The controls are locked.a The childproof lock remains active

even after the appliance has beenswitched off.

Deactivating the childproof lock

Requirement: To deactivate thechildproof lock, the appliance mustbe switched on.▶ Press and hold the two 3 sec.

buttons for approx. 3 seconds.So that the programme currentlyrunning is not cancelled, the pro-gramme selector must be set tothe initial programme.

a goes out in the display.

en Basic settings

38

Basic settings

Basic settingsYou can configure the appliance to meet your needs.

Overview of the basic settings

Below is an overview of the basic settings on your appliance.

Basic setting Programme pos-ition

Value Description

End signal 2 0 (off)1 (quiet)2 (medium)3 (loud)4 (very loud)

Set the volume of the signal at the end ofthe programme.

Button signal 3 0 (off)1 (quiet)2 (medium)3 (loud)4 (very loud)

The volume of the audible signal emittedwhen the buttons are pressed.

Changing the basic settings

1. Set the programme selector to po-sition 1.

Cleaning and servicing en

39

2. Press Start / Reload and, at thesame time, turn the programmeselector to position 2.

a The display shows the currentvalue.

3. Set the programme selector to therequired position.

4. To change the value, press ReadyIn.

5. To save the changes, switch offthe appliance.

Cleaning and servicing

Cleaning and servicingTo keep your appliance working effi-ciently for a long time, it is importantto clean and maintain it carefully.

Tips on appliance care

Follow the tips for appliance care toensure your appliance works cor-rectly in the long term.

Wipe down the hous-ing and the controlpanel with nothing butwater and a dampcloth.

The appliance partsremain clean and hy-gienic.

Remove all detergentresidue, spray residueor other residues im-mediately.

Fresh deposits areeasier to removewithout leaving anyresidue.

Keep the appliancedoor and detergentdrawer open afteruse.

This allows the resid-ual water to dry, redu-cing odours in the ap-pliance.

Cleaning the drum

If you often wash at a washing tem-perature of 40 °C and lower or theappliance has not been used for along period, clean the drum.▶ Run the Drum Clean programme

without laundry.

Add washing powder.

Cleaning the detergent drawer

Note: Please read the information inthe Safety → Page 4 and Preventingmaterial damage → Page 11 sectionsto ensure that you use the appliancesafely.1. Pull out the detergent drawer.2. Press down on the insert and re-

move the detergent drawer.

1

2

3. Press out the insert upwards frombelow.

4. Clean the detergent drawer and in-sert with water and a brush, andthen dry them.

en Cleaning and servicing

40

5. Fit the insert and lock it into place.

6. Cleaning the opening for the deter-gent drawer.

7. Push in the detergent drawer.

Descaling

If you add detergent correctly, you donot need to descale your appliance.If you still wish to use descaler, followthe manufacturer's instructions foruse.

ATTENTION!The use of unsuitable descalingagents, e.g. for coffee machines, maydamage the appliance.▶ For this appliance, only use de-

scaling agents that are availablefrom the manufacturer's website orour after-sales service.

Cleaning the drain pump

Clean the drain pump in the event offaults, e.g. blockages or rattlingnoises.

Emptying the drain pumpNote: Please read the information inthe Safety → Page 4 and Preventingmaterial damage → Page 11 sectionsto ensure that you use the appliancesafely.1. Turn off the water tap.2. Switch off the appliance.3. Disconnect the appliance's mains

plug from the power supply.4. Open the maintenance flap.

5. Remove the maintenance flap.


41

6. Push a receptacle under the open-ing.

7. Take the drain hose out of theholder.

8. CAUTION - Risk of scalding!When you wash at high temperat-ures, the detergent solution getshot.

▶ Do not touch the hot detergentsolution.

To allow the detergent solution toflow out into the container, removethe sealing cap.

9. Firmly press on the sealing cap.

10. Insert the drain hose into theholder.


42

Cleaning the drain pumpNote: Please read the information inthe Safety → Page 4 and Preventingmaterial damage → Page 11 sectionsto ensure that you use the appliancesafely.Requirement: The drain pump isempty. → Page 401. Since water may remain in the

drain pump, remove the pump capcarefully.

2. Clean the interior, the thread onthe pump cap and the pump hous-ing.

3. Make sure that the impeller in thedrain pump can be rotated.

4. Insert the pump cap and screw iton.

90°

The handle on the pump cap mustbe in a vertical position.

5. Insert the maintenance flap andlock it into place.

11

2

6. Close the maintenance flap.

Before the next washTo prevent unused detergent fromflowing straight into the outlet in thenext wash, run the Drain programmeafter you have emptied the drainpump.1. Turn on the tap.2. Insert the mains plug.3. Switch on the appliance.4. Pour 1 litre of water into compart-

ment II.5. Start the Drain programme.

Cleaning the water outlet hose atthe siphon

If the water outlet hose at the siphonis dirty or the detergent solution isnot being pumped out, you mustclean these.1. Switch off the appliance.2. Disconnect the appliance's mains

plug from the power supply.3. Loosen the hose clamp and care-

fully remove the water outlet hose.


43

Residual water may leak out.4. Clean the water outlet hose and si-

phon connecting piece.

5. Reattach the water outlet hose andsecure the connection point usingthe hose clamp.

Clean the water inlet filters.

Clean the filter in the water inlet inthe event of blockages or if the waterpressure is too low.

Emptying the water inlet hose1. Turn off the tap.2. Set a programme, except for

Rinse , Spin or Drain .3. Start the programme and leave it

to run for approx. 40 seconds.4. Switch off the appliance.5. Disconnect the appliance's mains

plug from the power supply.

Cleaning the filter on the tapNote: Please read the information inthe Safety → Page 4 and Preventingmaterial damage → Page 11 sectionsto ensure that you use the appliancesafely.Requirement: The water inlet hose isempty.1. Remove the water inlet hose from

the tap.

2. Clean the filter with a small brush.


44

3. Connect the water inlet hose andcheck for leaks.

Cleaning the filter on theapplianceNote: Please read the information inthe Safety → Page 4 and Preventingmaterial damage → Page 11 sectionsto ensure that you use the appliancesafely.Requirement: The water inlet hose isempty. → "Emptying the water inlet hose",Page 431. Disconnect the hose from the rear

of the appliance.

1

2

2. Use pliers to remove the filter.

3. Clean the filter with a small brush.

4. Reinsert the filter.5. Connect the hose and check for

leaks.


45

2

1

en Troubleshooting

46

Troubleshooting

TroubleshootingYou can rectify minor faults on your appliance yourself. Read the troubleshoot-ing information before contacting after-sales service. This will avoid unneces-sary costs.

WARNINGRisk of electric shock!Improper repairs are dangerous.▶ Repairs to the appliance should only be carried out by trained specialist

staff.▶ Only use genuine spare parts when repairing the appliance.▶ If the power cord of this appliance is damaged, it must be replaced by the

manufacturer, the manufacturer's Customer Service or a similarly qualifiedperson in order to prevent any risk.

Error code / Fault display / Signal

Fault Cause troubleshootingThe display goes out andStart / Reload flashes.

Energy-saving mode is act-ive

▶ Press any button.a The symbol lights up again.

"E:36 / -10" Drain pipe or water outlethose is blocked.

▶ Clean the drain pipe and the wateroutlet hose.

Drain pipe or water drainhose is caught or jammed.

▶ Ensure that the drain pipe and wa-ter drain hose are not kinked ortrapped.

Drain pump is blocked. ▶ → "Cleaning the drain pump",Page 40

The water outlet hose is con-nected too high.

▶ Install the water outlet hose at amaximum height of 1 metre. → "Technical specifications",Page 57

"E:36 / -25 / -26" Drain pump is blocked. ▶ → "Cleaning the drain pump",Page 40

"E:60 / -2B" The unbalanced load detec-tion system has interruptedthe spin cycle because thelaundry is unevenly distrib-uted.

▶ Redistribute the laundry in thedrum.

Note: Where possible, mix large andsmall items in the drum. Different sizeditems of laundry distribute themselvesbetter during the spin cycle.

The water pressure is low. No remedial action possible.The filters in the water infloware blocked.

▶ Clean the filters in the water inflow→ Page 43.

Troubleshooting en

47

Fault Cause troubleshooting The tap is turned off. ▶ Turn on the tap.

The water inlet hose iskinked or jammed.

▶ Ensure that the water inlet hose isnot kinked or jammed.

lights up. The temperature is too high. ▶ Wait until the temperature hasdropped.

▶ → "Cancelling the programme",Page 36

Water level is too high. ▶ Start the Drain programme.

Laundry is caught in thedoor.

1. Open the door again.2. Remove any trapped laundry.3. Close the door.4. Press Start / Reload to start the

programme.

flashes. Door is not closed. 1. Close the door.2. Press Start / Reload to start the

programme.

All other error codes. Malfunction ▶ Call the after-sales service. → "Customer Service", Page 55

Malfunctions

Fault Cause troubleshootingThe appliance is not work-ing.

The mains plug of the powercord is not plugged in.

▶ Connect the appliance to the powersupply.

The circuit breaker is faulty. ▶ Check the circuit breaker in thefuse box.

There has been a power cut. ▶ Check whether the lighting in yourkitchen or other appliances areworking.

The programme does notstart.

You have not pressed Start /Reload.

▶ Press Start / Reload.

Door is not closed. 1. Close the door.2. Press Start / Reload to start the

programme.

Childproof lock is activated. ▶ → "Deactivating the childprooflock", Page 37

Ready In is activated. ▶ Check whether Ready In is activ-ated. → "Buttons", Page 23

en Troubleshooting

48

Fault Cause troubleshootingThe programme does notstart.

Laundry is caught in thedoor.

1. Open the door again.2. Remove any trapped laundry.3. Close the door.4. Press Start / Reload to start the

programme.

The door cannot be opened. – –– is activated. ▶ Continue the programme by select-ing Spin or Drain and pressingStart / Reload. → "Resuming the programme whenthe programme status is RinseHold", Page 36

The temperature is too high. ▶ Wait until the temperature hasdropped.

▶ → "Cancelling the programme",Page 36

Water level is too high. ▶ Start the Drain programme.

Power failure. ▶ Open the door using the emergencyrelease. → "Emergency release", Page 53

The water is not draining. Drain pipe or water outlethose is blocked.

▶ Clean the drain pipe and the wateroutlet hose.

Drain pipe or water drainhose is caught or jammed.

▶ Ensure that the drain pipe and wa-ter drain hose are not kinked ortrapped.

Drain pump is blocked. ▶ → "Cleaning the drain pump",Page 40

– –– is activated. ▶ Continue the programme by select-ing Spin or Drain and pressingStart / Reload. → "Resuming the programme whenthe programme status is RinseHold", Page 36

The water outlet hose is con-nected too high.

▶ Install the water outlet hose at amaximum height of 1 metre. → "Technical specifications",Page 57

Water is not flowing in. De-tergent is not being dis-pensed.

You have not pressed Start /Reload.

▶ Press Start / Reload.

The filters in the water infloware blocked.

▶ Clean the filters in the water inflow→ Page 43.

Troubleshooting en

49

Fault Cause troubleshootingWater is not flowing in. De-tergent is not being dis-pensed.

The tap is turned off. ▶ Turn on the tap.

The water inlet hose iskinked or jammed.

▶ Ensure that the water inlet hose isnot kinked or jammed.

The spin cycle runs severaltimes.

The unbalanced load detec-tion system eliminates an im-balance by repeatedly redis-tributing the laundry.

▶ Not a fault – no action required.

Note: When loading, where possible,place large and small items of laundrytogether in the drum. Different sizeditems of laundry distribute themselvesbetter during the spin cycle.

The programme durationchanges during the washcycle.

The programme operation isoptimised electronically.This may change the pro-gramme duration.


The unbalanced load detec-tion system eliminates an im-balance by repeatedly redis-tributing the laundry.


Note: When loading, where possible,place large and small items of laundrytogether in the drum. Different sizeditems of laundry distribute themselvesbetter during the spin cycle.

Foam detection systemswitches on a rinse cycle iffoam build-up is too high.


No water is visible in thedrum.

Water is below the visiblearea.


Drum jerks after the pro-gramme starts.

This is caused by an internalmotor test.


Residual water is present inthe compartment .

Insert in compartment isblocked.

▶ → "Cleaning the detergent drawer",Page 39

Vibrations and movement ofthe appliance whilst spin-ning.

Appliance is not correctlyaligned.

▶ Aligning the appliance

The appliance feet are notfixed.

▶ Secure the appliance feet. Aligningthe appliance

Transit bolts have not beenremoved.

▶ Removing the transit bolts

Drum does not turn, waterdoes not flow in.

Load detection is active. ▶ Not a fault – no action required.

Note: The load detection can take upto two minutes.

en Troubleshooting

50

Fault Cause troubleshootingHeavy foam build-up Detergent dosage is too

high.▶ Immediate measure: Mix one table-

spoon of fabric softener with 0.5litres of water and pour the mixtureinto the left-hand compartment (notfor outdoor clothing, sportswear oritems stuffed with down).

▶ Reduce the amount of detergent forthe next washing cycle with thesame load.

Noise

Fault Cause troubleshootingRushing, hissing noise. Water is flushed under pres-

sure into the detergentdrawer.

▶ Not a fault – normal operatingnoise.

Loud noises during the spincycle.

Appliance is not correctlyaligned.

▶ Aligning the appliance

The appliance feet are notfixed.

▶ Secure the appliance feet. Aligningthe appliance

Transit bolts have not beenremoved.

▶ Removing the transit bolts

Banging noises, rattling inthe drain pump.

Foreign bodies have got intothe drain pump.

▶ → "Cleaning the drain pump",Page 40

Slurping, rhythmical suctionnoise.

The drain pump is active, thedetergent solution ispumped out.

▶ Not a fault – normal operatingnoise.

Problem with results

Fault Cause troubleshootingCreasing. The spin speed is too high. ▶ The next time you run a wash cycle,

set a lower spin speed.

The load is too large. ▶ The next time you run a wash cycle,reduce the amount of laundry beingloaded.

The wrong programme is se-lected for the type of fabric.

▶ Select the programmes that aresuitable for the type of fabric. → "Programmes", Page 24

Troubleshooting en

51

Fault Cause troubleshootingDetergent or fabric softenerdrips off the seal and col-lects on the door or in theseal fold.

Too much detergent/fabricsoftener in the detergentdrawer.

▶ When dosing liquid detergent andfabric softener, observe the mark-ing in the detergent drawer and donot dose above this.

The spin result is not satis-factory. The laundry is toowet/too damp.

A low spin speed is selected. ▶ The next time you run a wash cycle,set a higher spin speed.

▶ Start the Spin programme.

Less Ironing is activated. ▶ Select the programmes that aresuitable for the type of fabric. → "Programmes", Page 24

The unbalanced load detec-tion system has interruptedthe spin cycle because thelaundry is unevenly distrib-uted.

▶ Redistribute the laundry in thedrum.

Note: Where possible, mix large andsmall items in the drum. Different sizeditems of laundry distribute themselvesbetter during the spin cycle.▶ Start the Spin programme.

Detergent residue on thedamp washing.

Detergents may contain wa-ter-insoluble substances thatdeposit on the laundry.

▶ Start the Rinse programme.

Detergent residue on the drylaundry.

Detergents may contain wa-ter-insoluble substances thatdeposit on the laundry.

▶ Brush out the laundry after washingand drying.

Leakage

Fault Cause troubleshootingWater is leaking out at thewater inlet hose.

Water inlet hose is not cor-rectly/securely connected.

1. Connect the water supply hose cor-rectly. Connecting the water inlethose

2. Tighten the screw connection.

Water is leaking out at thewater outlet hose.

The water outlet hose isdamaged.

▶ Replace the damaged water outlethose.

Water outlet hose is not con-nected correctly.

▶ Connect the water outlet hose cor-rectly. Water outlet connectiontypes

en Troubleshooting

52

Odours

Fault Cause troubleshootingOdours have formed in theappliance.

Humidity and detergentresidue may promote theformation of bacteria.

▶ → "Cleaning the drum", Page 39

▶ If you are not using the appliance,leave the door and detergentdrawer open so that residual watercan evaporate.

Transportation, storage and disposal en

53

Emergency release

To remove the laundry in the event ofa power failure, for example, you canmanually release the door.

Releasing the doorRequirement: The drain pump isempty. → Page 401. ATTENTION! Escaping water may

cause material damage.▶ Do not open the door if you can

see water through the glass.Pull the emergency release down-wards with a tool and release.

a The door lock is released.2. Insert the maintenance flap and

lock it into place.3. Close the maintenance flap.

Transportation, storage and disposal

Transportation, storageand disposalYou can find out here how to prepareyour appliance for transportation andstorage. You will also find out how todispose of old appliances.

Removing the appliance

1. Turn off the tap.2. → "Emptying the water inlet hose",

Page 43.3. Switch off the appliance.

4. Unplug the appliance's mains plug.5. Drain the remaining detergent

solution. → "Cleaning the drain pump",Page 40

6. Detach the hoses.

Inserting the transit bolts

Secure the appliance for transporta-tion using transit bolts in order to pre-vent damage.1. Remove the four cover caps.

‒ If necessary, use a screwdriverto remove the cover caps.

Keep the cover caps.2. Insert the four sleeves.

3. Insert all screws into the fourtransit bolts and tighten slightly.

en Transportation, storage and disposal

54

4. Insert the power cord into theholder and tighten all fourscrews for the transit bolts with aWAF 13 wrench .

1

2

5. Insert the hose into holder.

Using the appliance again

1. Remove the transit bolts.2. Pour approx. 1 litre of water into

compartment II in the detergentdrawer.

3. Start the Drain programme.a The unused detergent cannot flow

straight into the outlet during thenext wash.

Disposing of old appliance

Valuable raw materials can be re-used by recycling.

WARNINGRisk of harm to health!Children can lock themselves in theappliance, thereby putting their livesat risk.▶ Do not install the appliance behind

a door as this may obstruct the ap-pliance door or prevent it fromopening.

▶ With redundant appliances, unplugthe power cord. Then cut throughthe cord and damage the lock onthe appliance door beyond repairso that the appliance door will nolonger close.

1. Unplug the appliance from themains.

2. Cut through the power cord.3. Dispose of the appliance in an en-

vironmentally friendly manner.

This appliance is labelled in ac-cordance with European Direct-ive 2012/19/EU concerningused electrical and electronicappliances (waste electrical andelectronic equipment - WEEE).The guideline determines theframework for the return and re-cycling of used appliances asapplicable throughout the EU.

Customer Service en

55

Customer Service

Customer ServiceIf you have any queries on use, areunable to rectify faults on the appli-ance yourself or if your applianceneeds to be repaired, contact Cus-tomer Service.You can solve many problems your-self by consulting the information oneliminating faults in this instructionmanual or on our website. If this isnot the case, contact our CustomerService.We will always find an appropriatesolution and try to avoid unnecessaryvisits being made by a Customer Ser-vice technician.With any warranty claims we willmake sure that your appliance is re-paired by trained Customer Servicetechnicians using original spareparts, including after the manufac-turer's warranty has expired.For safety reasons repairs to the ap-pliance should only be carried out bytrained specialist staff. The warrantyclaim becomes void if repairs or in-terventions have been carried out bypersons not authorised by us for thatpurpose or if our appliances havebeen fitted with spare, supplementaryor accessory parts that were notgenuine parts and then resulted in adefect.Function-relevant genuine spare partsaccording to the corresponding Eco-design Order can be obtained fromCustomer Service for a period of atleast 10 years from the date onwhich your appliance was placed onthe market within the European Eco-nomic Area.Note: Under the terms of the manu-facturer's warranty the use of Cus-tomer Service is free of charge.

Detailed information on the warrantyperiod and terms of warranty in yourcountry is available from our Cus-tomer Service, your retailer or on ourwebsite.If you contact Customer Service, youwill require the product number (E-Nr.) and the production number (FD)of your appliance.The contact details for Customer Ser-vice can be found in the enclosedCustomer Service directory or on ourwebsite.

Product number (E-Nr.) and pro-duction number (FD)

You can find the product number (E-Nr.) and the production number (FD)on the appliance's rating plate.Depending on the model, the ratingplate is located:¡ On the inside of the door.¡ On the inside of the maintenance

flap.¡ On the rear of the appliance.Make a note of your appliance's de-tails and the Customer Service tele-phone number to find them againquickly.

en Consumption values

56

Consumption values

Consumption valuesThe following information is given according to the EU-Ecodesign-Regulation.The values given for programs other than the Eco 40-60 are indicative only andhave been determined in accordance with the applicable standard EN60456.

Programme Load(kg)

Pro-grammeduration(hr:min)1

Energycon-sump-tion(kWh/cycle)1

Watercon-sump-tion (l/cycle)1

Max-imumtemper-ature(°C) 5mins1

Spinspeed(rpm)1

Resid-ualmois-ture (%)1

Eco 40-602 8,0 3:29 1,048 65,0 46 1200 50Eco 40-602 4,0 2:43 0,561 45,0 37 1200 52Eco 40-602 2,0 2:33 0,223 33,0 24 1200 58Cottons 20 °C 8,0 3:14 0,350 85,0 23 1200 58Cottons 40 °C 8,0 3:14 1,170 85,0 44 1200 58Cottons 60 °C 8,0 3:14 1,440 85,0 56 1200 58Cottons 40 °C +Prewash

8,0 3:44 1,200 85,0 44 1200 58

Easy Care 40 °C 4.0 2:29 0,770 63,0 43 1200 30Mixed Fabrics 40 °C

4.0 1:00 0,620 44,0 41 1200 60

Wool 30 °C 2.0 0:41 0,220 40,0 22 800 251 Due to the influence of water pressure, hardness and inlet temperature, ambient temperature,

type, amount and soiling of laundry, detergent used, fluctuations in the power supply and the se-lected additional functions, the actual values may deviate from the stated values.

2 Test programme in accordance with the EU Ecodesign Directive and the EU Energy Labelling Reg-ulation with cold water (15 °C).

Technical specifications

Technical specificationsFacts and figures for your appliancecan be found here.

Appliance height 85,0 cmAppliance width 60,0 cmAppliance depth 55,0 cmWeight 65 - 70 kg1

1 Depending on the appliance specifications

Maximum load capa-city

8 kg

Mains voltage 220 - 240 V, 50 Hz Minimum installa-

tion protection10 A

Rated power 2300 WPower consumption ¡ Off mode: 0,12 W

¡ Left-on mode:0,50 W


Technical specifications en

57

Water pressure ¡ Minimum: 100 kPa(1 bar)

¡ Maximum:1000 kPa (10 bar)

Length of the water in-let hose

150 cm

Length of the wateroutlet hose

150 cm

Length of the powercord

210 cm

Max. draining height 100 cmMinimum drainingheight

60 cm


More information about your modelcan be found online at https://en-ergylabel.bsh-group.com1. This webaddress is linked to the official EUEPREL product database. At the timeof printing its web address had notyet been published. Please then fol-low the instructions on searching formodels. The model identifier is madeup of the characters before the slashin the product number (E-Nr.) on therating plate. Alternatively you canalso find the model identifier in thefirst line of the EU energy label.

1 Only applies to countries in the European Economic Area

https://www.bsh-group.com/energylabel

https://www.bsh-group.com/energylabel

*9001507303*9001507303 (000123)en

BSH Hausgeräte GmbHCarl-Wery-Straße 3481739 MünchenGERMANYwww.siemens-home.bsh-group.com

Manufactured by BSH Hausgeräte GmbH under Trademark License of Siemens AG

Documents

WM12N202GB Washing machineLaundry that has been pretreated with cleaning agents that contain solvents may cause an explosion in the appliance. Rinse pretreated laundry thoroughly with