Wireless Internet Usage in Taiwan - TWNIC2014 年10 月 2 2. Mobile Internet Usage Overview-Telephone Interview (1) Mobile Internet usage (a) Respondents who have used mobile Internet

2014 年 10 月

Wireless Internet Usage in Taiwan

Summary Report of October 2014 Survey

Taiwan Network Information Center

2014 年 10 月

I

目錄 1. Survey Methodology ......................................................................................... 1 2. Mobile Internet Usage Overview-Telephone Interview .................................... 2

(1) Mobile Internet usage ........................................................................................................ 2

(a) Respondents who have used mobile Internet in the last six months ............................. 2

(b) Respondents who have used mobile Internet ................................................................ 3

(2) Mobile Internet usage ........................................................................................................ 4

(a) Devices to access mobile Internet ................................................................................. 4

(b) Mobile Internet access .................................................................................................. 5

(3) 4G Usage ........................................................................................................................... 6

(a) Intention to upgrade to 4G ............................................................................................ 6

(b) Reasons for not considering 4G upgrade ...................................................................... 7

(c) Intention to upgrade to 4G in the next 12 months ................................................... 8 (4) Mobile Internet usage ........................................................................................................ 9

(a) Average time of mobile Internet access ......................................................................... 9

(b) Monthly expenditure on mobile Internet .................................................................... 10

(c) Mobile Internet activities ............................................................................................ 11

(d) User satisfaction with mobile Internet quality ............................................................ 12

(5) Mobile Internet usage on High Speed Rail and MRT ..................................................... 13

(a)Mobile Internet usage on HSR in the past 6 months .................................................... 13

(b) User satisfaction with mobile Internet quality on High Speed Rail ............................ 14

(c) Reasons for user dissatisfaction with mobile Internet quality on High Speed Rail .... 15

(d) Mobile Internet usage on MRT in the past 6 months .................................................. 16

(e) User satisfaction with mobile Internet quality on MRT .............................................. 17

(f) Reasons for user dissatisfaction with mobile Internet quality on MRT ....................... 18

(6) Knowledge and experience about mobile payment ........................................................ 19

(a) Knowledge about mobile payment .............................................................................. 19

(b) Experience using mobile payment .............................................................................. 20

(c) Methods used for Mobile Payment ............................................................................. 21

(d) Reasons for not using mobile payments ..................................................................... 22

3. Wireless LAN .................................................................................................. 23 (1) Percentage of respondents who have used Wireless LAN in the last half year .............. 23

(2) Percentage of respondents who have used Wireless LAN .............................................. 24

2014 年 10 月

II

(3) Wireless LAN User Behavior ......................................................................................... 25

(a) Devices used to access Wireless LAN ........................................................................ 25

(b) Wireless LAN locations .............................................................................................. 26

(c) Average time of accessing wireless LAN .................................................................... 27

(d) Monthly expenditure on wireless LAN ....................................................................... 28

(e) Wireless LAN activities .............................................................................................. 29

(f) User satisfaction with wireless LAN quality ............................................................... 30

4. APPs ................................................................................................................. 31 (a) Downloading APPs ..................................................................................................... 31

(b) Number of downloaded APPs ..................................................................................... 32

(c) Most frequently downloaded Apps by type ................................................................. 33

(d) Respondents who own paid APPs ............................................................................... 34

(e) Apps pricing ................................................................................................................ 35

5. Reasons for not using mobile Internet/Wireless LAN .................................... 36 (1) Reasons for not using mobile Internet ............................................................................ 36

(2) Reasons for not using Wireless LAN .............................................................................. 37

2014 年 10 月

1

1. Survey Methodology

Survey Period

Telephone interview survey: Oct. 21, 2014 to Oct.28, 2014

Number of Samples

1,077valid samples (telephone interview survey)

Target Residents in Taiwan aged 12 and above

Population 20,936,804 residents in 22 cities/counties in Taiwan *Demographic information based on 2014 September Monthly Demographic Statistics Report, Ministry of Interior

Survey Method

Computer-assisted telephone interview

Sampling Method

A stratified simple random sampling was used to separate the population elements into strata composed of 22 cities/counties in Taiwan. The sample size of each stratum was determined using proportional allocation method.

2014 年 10 月

2

2. Mobile Internet Usage Overview-Telephone Interview

(1) Mobile Internet usage

(a) Respondents who have used mobile Internet in the last six months

75.3% of the telephone interviewees have used mobile Internet in the last six months. Among the 786 interviewees who have accessed the Internet in the last six months, 75.3%

have also accessed mobile Internet.

【Unit: %】

75.3

24.7

Yes No

Percentage of respondents who have used mobile Internet in the last six months

2014 年 10 月

3

(b) Respondents who have used mobile Internet

77.8 percent of online respondents have used mobile Internet . Among the 842 telephone interviewees who have been online, 77.8% have used mobile

Internet.

【Unit: %】

77.8

22.2

Yes No

Percentage of online respondents who have used mobile Internet

2014 年 10 月

4


(a) Devices to access mobile Internet

Smart phone is the main device used for mobile Internet access. Among the 655 interviewees who have used mobile Internet, “Smart phone” is the main

device used to access mobile Internet, followed by “Tablet PC.”

【Unit: %】

94.2

26.5 22.4 11.3

0.3 0.3 0.3 0.1

Smartphone

Tablet PC

Notebook

Personal Com

puter

Handheld gam

e console

PDA

Feature phone

Don't know

Devices used to access mobile Internet

2014 年 10 月

5

(b) Mobile Internet access

3G/3.5G has become the main system to access mobile Internet. Among the 655 interviewees who have used mobile Internet, 82.1% access mobile Internet

via “3G/3.5G.”

【Unit: %】

0.3

82.1

3.7 11.0

2.8

GPRS 3G/3.5G WiMAX 4G Unknown

Mobile Internet access

2014 年 10 月

6

(3) 4G Usage

(a) Intention to upgrade to 4G

Among surveryed mobile Internet users , 84.2% do not consider 4G upgrade.

Among the 583 interviewees who are not using 4G, only 15.8% are considering 4G

upgrade.

【Unit: %】

15.8

84.2

Yes No

Intention to upgrade to 4G

2014 年 10 月

7

(b) Reasons for not considering 4G upgrade

「Unnecessary」is the main reason that respondents are not considering 4G upgrade, followed by 「low signal coverage」 and「too expensive」.

Among the 491 interviewees who are not considering 4G upgrade, the main reason is

“Unnecessary”(56.1%), ranking the first, followed by “low signal coverage”(24.0%) and “Too

expensive.” (15.9%).

【Unit: %】

24.0 15.9

7.9 3.6

56.1

3.8 0.9 0.6

Low signal coverage

Too expensive

Don’t see the advantages

Lack of “all-you-can-eat” plans

Unnecessary

Bound by current phone plan

Limited phone choices

Lack of 4G-enabled phones

Reasons not considering 4G upgrade

2014 年 10 月

8

(c) Intention to upgrade to 4G in the next 12 months

Among the 491 interviewees who are currently not considering 4G , 19.7% will consider

the upgrade in the next 12 months. However, 80.3% said they will not consider.

【Unit: %】

19.7

80.3

Yes No

Intention to upgrade to 4G in the next 12 months

2014 年 10 月

9


(a) Average time of mobile Internet access

The average time interval of respondents accessing mobile Internet is between 30 minutes and 3 hours.

Among the 655 interviewees who have used mobile Internet in the last six months, the

average time of usage per day was between 1 and 2 hours (20.9%), followed by 30 minutes to 1 hour (13.7%) and 2 to 3 hours (13.4%).

【Unit: %】

4.5

2

5.8

13.7

20.9

13.4

9.8

6.1

4.1

1.21.8 2.4

0.4

2.6

0.5 0.8

9.9

Less then 10 minutes

10-20 minutes

20-30 minutes

30-60 munites

1-2 hours

2-3 hours

3-4hours

4-5 hours

5-6 hours

6-7 hours

7-8 hours

8-9 hours

9-10 hours

10-11 hours

12-13 hours

More than 16 hours

Uncertain

Average time of mobile Internet access per day

2014 年 10 月

10

(b) Monthly expenditure on mobile Internet

11.5% of Internet users pay NTD 501 to NTD 650 monthly for mobile Internet connection.

Among the interviewees aged 12 and above in Taiwan, 11.5% of mobile Internet users pay

NTD 501 to NTD 650 every month for mobile Internet.

【Unit: %】

4.3 2.2

4.2

8.9

5.7

11.5

7.1 9.3

4.4 2.7

1.2 1.5 0.3 0.2 0.5 0.1 0.8

27.4

6.3

0.1 0.2 1.2

Free

NTD

1-150

NTD

150-250

NTD

250-400

NTD

401-500

NTD

501-650

NTD

651-700

NTD

751-900

NTD

901-1000

NTD

1001-1150

NTD

1151-1250

NTD

1251-1400

NTD

1401-1500

NTD

1501-1650

NTD

1751-1900

NTD

1901-2000

Above N

TD2001

Don't know

,

Don't know

,paid by family m

ember

Don't know

,paid by friend

Don't know

,paid by company

Don't know

who to paid

Monthly expenditure on mobile Internet

2014 年 10 月

11

(c) Mobile Internet activities

“Social Media”,“Instant Messaging” and “Visit webpages” are the three major activities among respondents who use mobile Internet.

Among the 655 interviewees who have used mobile Internet, the top three popular activities

are “Social Media” (53.5%)“Instant Messaging”(50.1%) and “Visit Webpages”(47.0%).

【Unit: %】

【Note: This chart shows only the top 10 activities .】

53.5 50.1 47.0

16.3 12.9 11.3 8.8 4.7 3.2 3.0

Social media

Instant messaging

Visit w

ebpages

Online G

ame

Watching V

edio online

New

s and Weather B

roadcast

Email

Transportation information

Shopping Information

Online m

usic services

Mobile Internet activities

2014 年 10 月

12

(d) User satisfaction with mobile Internet quality

Most mobile Internet users are satisfied with the quality of mobile Internet. Among the 655 interviewees who have used mobile Internet, 79.2% are satisfied (including

satisfied and very satisfied and neutral) with the quality. On the contrary, 19.6% of mobile Internet users are dissatisfied (dissatisfied and very dissatisfied).

【Unit: %】

4.3

36.4 38.5

14.8

4.8 1.2

Very Satisfied Satisfied Netural Unsatisfied Very Unsatisfied Unknown

User satisfaction with mobile Internet quality

2014 年 10 月

13

(5) Mobile Internet usage on High Speed Rail and MRT

(a)Mobile Internet usage on HSR in the past 6 months

21.5% mobile Internet users use mobile internet on HSR.

Among the 655 interviewees who have used mobile Internet, 21.5% used mobile Internet

on HSR in the past 6 months, while 30.5% didn’t.

【Unit: %】

21.5

30.5

48.1

Yes No Didn＇t take HSR

Mobile Internet usage on HSR

2014 年 10 月

14

(b) User satisfaction with mobile Internet quality on High Speed Rail

Most mobile Internet users are dissatisfied with connection quality on HSR.

Among the 141 interviewees who have used mobile Internet on HSR in the past 6

months, 41.2% are satisfied (including satisfied and neutral) with the connection quality. On

the contrary, 57.6% of mobile Internet users among telephone interviewees are dissatisfied

(dissatisfied and very dissatisfied).

【Unit: %】

12.8

28.4

37.1

20.5

1.2

satisfied netural dissatisfiedvery dissatisfied don't know

User satisfaction on HSR

2014 年 10 月

15

(c) Reasons for user dissatisfaction with mobile Internet quality on High Speed Rail

The main reason for user dissatisfaction is ”unstable signal, inconsistent connection”.

Among the 81 interviewees who are dissatisfied with mobile Internet

quality, ”unstable signal, inconsistent connection”(74.9%) is the main reason,

followed by “weak signal, limited access”(48.4%) and “slow connection”(27.3%).

【Unit: %】

74.9

48.4

27.3

Unstable signal,

inconsistent connection

Weak signal, limited access Slow connection

Reasons for user dissatisfaction with mobile Internet quality on HSR

2014 年 10 月

16

(d) Mobile Internet usage on MRT in the last six months

38.3% mobile Internet users use mobile Internet on MRT in the last six months.

Among the 655 interviewees who have used mobile Internet, 38.3% have used mobile

Internet on MRT in the last six months, while 28.2% didn’t.

【Unit: %】

38.3

28.2 33.5

Yes No Didn＇t take MRT

Mobile Internet usage on MRT in the past 6 months

2014 年 10 月

17

(e) User satisfaction with mobile Internet quality on MRT

Most mobile Internet users on MRT are satisfied with the quality.

Among the 251 interviewees who have used mobile Internet on MRT in the past 6

months, 75.6% are satisfied (including satisfied and neutral) with the quality..

【Unit: %】

3.9

34.7 37.0

17.4

5.1 1.9

Very

Satisfied

Satisfied Neutral Dissatisfied Very

Dissatisfied

Unknown

User satisfaction with the mobile Internet quality on MRT

2014 年 10 月

18

(f) Reasons for user dissatisfaction with mobile Internet quality on MRT

The main reason for user dissatisfaction is ”unstable signal, inconsistent

connection”.

Among the 56 interviewees who are dissatisfied with mobile Internet quality,

“unstable signal, inconsistent connection”(61.2%) is the main reason, followed by

“Weak signal, limited access”(46.6%) and “ slow connection”(27.4%).

【Unit: %】

61.2

46.6

27.4

Unstable signal,

inconsistent connection

Weak signal, limited access Slow connection

Reasons for user dissatisfaction with mobile Internet quality on MRT

2014 年 10 月

19

(6) Knowledge and experience about mobile payment

(a) Knowledge about mobile payment

Most mobile Internet users know smartphone may have mobile payment fuctions.

Among the 655 interviewees who have used mobile Internet, 59.9% know that

smartphone may have mobile payment functions, while 40.1% don’t know.

【Unit: %】

59.9

40.1

Know Don＇t know

Knowledge about mobile payment

2014 年 10 月

20

(b) Experience using mobile payment

Most mobile Internet users do not use mobile payment.

Among the 392 interviewees who know that smartphone may have the function of

mobile payment, 14.9% have used it, while 85.1% haven’t.

【Unit: %】

14.9

85.1

Yes No

Experience using mobile payment

2014 年 10 月

21

(c) Methods used for Mobile Payment

Most mobile payment are done with “QRcode”.

Among the 60 interviewees who have used mobile payment, 48.2% use QRcode,

followed by NFC(28.7%).

【Unit: %】

48.2

28.7

7.8 7.4 6.5 4.8 2.4

QRcode

NFC HiNet

Micro

Payment

Bank Apps

Credit

Card

Credit

top-up

EasyCard

Mobile payment methods

2014 年 10 月

22

(d) Reasons for not using mobile payments

“Unsafe” is the main reason for not using mobile payment.

Among the 334 interviewees who did not use mobile payment, the main reason is

“unsafe”(33.8%), followed by “don’t know how to use”(30.4%) and “don’t need”(29.1%).

【Unit: %】

34.0 30.3

28.9

11.6

3.2 1.4 Unsafe

Don't know how

to use

Don't need

Very few

stores offer

mobile payment

services

Too

troublesome to

use

Samrtphone

does not

support

Reasons for not using mobile payment

2014 年 10 月

23

3. Wireless LAN

(1) Percentage of respondents who have used Wireless LAN in the last six months

60.0% Internet users have used wireless LAN in the last six months .

Among the 786 interviewees who used internet in the last six months, 60.0% have used Wireless LAN , while 40.0% didn’t.

【Unit: %】

60.0

40.0

Yes No

Have used Wireless LAN in the last six months

2014 年 10 月

24

(2) Percentage of respondents who have used Wireless LAN

70.0 % of Internet users have used Wireless LAN . Among the 842 interviewees aged 12 and above in Taiwan who have used Internet, 70.0%

have used Wireless LAN.

【Unit: %】

70.0

30.0

Yes No

Percentage of respondents who have used Wireless LAN

2014 年 10 月

25

(3) Wireless LAN User Behavior

(a) Devices used to access Wireless LAN

“Smart phones” is the major device to access Wireless LAN. Among the 589 interviewees aged 12 and above in Taiwan who have used Wireless LAN,

87.8% use “smart phone” to access Wireless LAN, ranking the first and followed by “Tablet PC”(21.5%) and “Notebook”(15.8%) .

【Unit: %】

87.8

21.515.8

5.30.6

Smartphone

Tablet PC

Notebook

Personal Com

puter

Unknow

n

Device to access Wireless Lan

2014 年 10 月

26

(b) Wireless LAN locations

“MRT station, Airport or Train station” is the major locationaccessing Wireless LAN.

Among the 589 interviewees aged 12 and above in Taiwan who have accessed Wireless

LAN, “MRT stations, Airport or Train station”(26.4%) is the major location, followed by “Convenience stores” (24.6%) and “Working places.”(24.5%)

【Unit: %】

26.4 24.6 24.5

16.5 13.0

8.9 7.5 4.9

2.3 2.2 1.8 1.5 0.9 0.9 0.8 0.6 0.5 0.4 0.2 0.2

MR

T station, Airport or Train station

Convenience stores

Working place

Coffee shop

School

fast food restaurants

Library

Hotel

Hospital

scenic area

outdoors

not sure

government agency

barber shop

Departm

ent store

museum

, exhibition place

park

bank, postoffice

internet coffee shop

bus

Wireless Internet Locations

2014 年 10 月

27

(c) Average time of accessing wireless LAN

The average time interval that respondents use Wireless LAN is less than 10 minutes. Among the 589 interviewees aged 12 and above in Taiwan who have used wireless LAN,

the average time is “less than 10 minutes”(17.4%), ranking the first and followed by “half hour or more but less than 1 hour”(14.4%) and “1 hour or more but less than 2 hour”(14.1%).

【Unit: %】

17.4

5.8

10

14.4 14.1

9.2

3.7 3.5

0.7 1.2 11.2

0.3 0.5 0.4 0.5

16

Less then 10 minutes

10-20 minutes

20-30 minutes

30-60 munites

1-2 hours

2-3 hours

3-4hours

4-5 hours

5-6 hours

6-7 hours

7-8 hours

8-9 hours

10-11 hours

11-12 hours

12-13 hours

More than 16 hours

Uncertain

Average access time interval for Wireless LAN

2014 年 10 月

28

(d) Monthly expenditure on wireless LAN

Most Wireless LAN users use “free”Wireless LAN.

Among those interviewees aged 12 and above in Taiwan who have used Wireless LAN, 80.3% use free Wireless LAN access, while 19.7% pay for it.

【Unit: %】

80.3

1.7 0.2 0.8 1.7 2.8 0.7 2.1 0.5 0.2 5.3

0.1 1.3 0.1

Free

NTD

1-150

NTD

150-250

NTD

250-400

NTD

401-500

NTD

501-650

NTD

651-700

NTD

751-900

NTD

901-1000

NTD

1001-1150

Don't know

,paid by family m

ember

Don't know

,paid by friend

Don't know

,paid by company

Don't know

,paid by school

Monthly expenditure on Wireless LAN

2014 年 10 月

29

(e) Wireless LAN activities

“Visit Webpages”, “Access Social Media” and “Instant Messaging” and are the three major activities when respondents use Wireless Lan.

Among the 589 interviewees who have used Wireless LAN internet, 49.6% use the Internet

to “Visit Webpages”, ranking the first and followed by “Access Social Media”(44.5%) and “Instant Messaging ”(41.0%).

【Unit: %】【Note: This chart shows only the top 10 responses.】

49.6

44.5 41.0

12.4 10.7 9.9 8.9 5.0

4.3 3.1

Visit W

ebpages

Access Social M

edia

Instant Messaging

Online gam

e

New

s and Weather broadcast

Watching V

ideo online

Email

Work

Transportation information

Shopping information

Wireless Lan Activities

2014 年 10 月

30

(f) User satisfaction with wireless LAN quality

82.2 percent of the respondents are satisfied with the quality of wireless LAN connection.

Among the 589 interviewees aged 12 and above in Taiwan who have used wireless LAN,

82.2% are satisfied (Very Satisfied, Satisfied and Neutral) with quality of wireless LAN connection, while 17.0% are dissatisfied (Dissatisfied and very Dissatisfied).

【Unit: %】

6.0

42.5

33.7

13.5

3.5 0.8

Very Satisfied Satisfied Neutral Dissastisfied Very Dissatisfied Unknown

Satisfaction with wireless LAN quality

2014 年 10 月

31

4. APPs

(a) Downloading APPs

70.6 percent of mobile or wireless LAN Internet users have downloaded APPs. Among the respondents who have used mobile or wireless LAN Internet, 70.6% have

downloaded APPs, while 29.4% haven’t.

【Unit: %】

70.6

29.4

Yes No

Percentage of respondents downloading APPs

2014 年 10 月

32

(b) Number of downloaded APPs

Most users own less than 30 APPs. Among the respondents who have downloaded Apps, 40.4% own “1-10” APPs, ranking the

first and followed by “11-20”(26.3%) and “21-30”(15.0%).

【Unit: %】

40.4

26.3

15

6.91.7

6.23.4

1~10 11~20 21~30 31~40 41~50 Above 50 Don't know

Number of APPs owned

2014 年 10 月

33

(c) Most frequently downloaded Apps by type

Social Media APPs are the most frequently downloaded APPs Among the respondents who have downloaded APPs, the most frequently used APPs used

are “Social Media”(68.4%), ranking the first and followed by “Game”(38.9%).

【Unit: %】

【Note: The graph presents only the top 10 groups.】

68.4

38.9

14.1 13.5 11.68.1 7.00 6.4 5.6 3.50

Social Media

Gam

e

Transportation

Photo / Photography

Video

Utility

New

s / Magazine

Music

Finance

Shopping

Most frequently downloaded Apps by type

2014 年 10 月

34

(d) Respondents who own paid APPs

Most users use free APPs. Among the respondents who own APPs, 11.7% use paid and free Apps, while 88.3% use

free APPs.

【Unit: %】

11.7

88.3

Use Paid and Free Apps Use Free Apps

Percentage of respondents downloading paid APPs

2014 年 10 月

35

(e) Apps pricing

Most users prefer free APPs. Among the respondents who own APPs, 40.4% don’t want to pay for the APPs they use

when the APPs are not free. For those willing to pay for APPs, the highest price interval is “USD 3.00~3.99” (11.3%), ranking the first, followed by “USD 1.00~1.99”(6.5%).

【Unit: %】

46.5

4.2

11.3

1.3 3.1 0.32.2 0.2 0.6

0.33.4

0.20.3 1 1.3

19.7

40.4

TWD

1-30

︵USD

0.01-0.99

︶

TWD

31-60

元︵U

SD 1.00-1.99

︶

TWD

61-90

元︵U

SD 2.00-2.99

︶

TWD

91-120

元︵U

SD 3.00-3.99

︶

TWD

121-150

元︵U

SD 4.00-4.99

︶

TWD

181-210

元︵U

SD 6.00-6.99

︶

TWD

211-240

元︵U

SD 7.00-7.99

︶

TWD

271-300

元︵U

SD 9.00-9.99

︶

TWD

391-420

元︵U

SD 13.00-13.99

︶

TWD

421-450

元︵U

SD 14.00-14.99

︶

TWD

451-480

元︵U

SD 15.00-15.99

︶

TWD

481-510

元︵U

SD 16.00-16.99

︶

TWD

721-780

元︵U

SD 24.00-25.99

︶

TWD

841-900

元︵U

SD 28.00-29.99

︶

TWD

901-960

元︵U

SD 30.00-31.99

︶

TWD

961

元以上︵A

bove USD

32.00

︶

Depends on its function

Not w

illing to pay

Highest Fees willing to pay for APPs

2014 年 10 月

36

5. Reasons for not using mobile Internet/Wireless LAN

(1) Reasons for not using mobile Internet

“Unnecessary” is the major reason for not using mobile Internet. For the 224 respondents who don’t use mobile Internet, the main reason is “Unnecessary,”

(37.7%), followed by “Do not have the device” (14.7%) and “too expensive” (11.7%).

【Unit: %】

37.7

14.7

11.7 9.6 7.7 7.1 6.83.3

1.5 0.9 0.6

14

Unnecessary

Do not have the devices(such as

smart phone or laptop)

Access fees are too expensive

Not fam

iliar or don’t know how

to access m

obile Internet

Seldom access the Internet from

outside of hom

e

Access the Internet w

ith other ways

Privacy concerns

No convenient access to m

obile Internet

The coverage isn’t good enough

The characters displayed on the phone are too sm

all

Concerns for Internet security (such

as virus)

Unknow

n

Reasons for not using mobile Internet

2014 年 10 月

37

(2) Reasons for not using Wireless LAN

“Do not have the device” is the major reason for not using Wireless LAN . For the 272 respondents who don’t use Wireless LAN, the main reason is “Do not have the

device,” (35.9%), followed by “Unnecessary”(34.6%) and “Seldom access the Internet from outside of home”(32.0%).

【Unit: %】

35.9 34.6 32.0

27.2

20.6

13.3 12.8 12.2 11.3 11.2 9.9

8.2 6.9

Do not have the devices (such as

smart phone or laptop)

Unnecessary

Seldom access the Internet from

outside of hom

e

Access the Internet w

ith other ways

Not fam

iliar or don’t know how

to access m

obile Internet

Privacy concerns

No convenient access to m

obile Internet

Access speed too slow

Concerns for Internet security (such

as virus)

Offline or can't access very often

Access fees are too expensive

The coverage isn’t good enough

Unknow

n

Reasons for not using Wireless LAN

Documents

Wireless Internet Usage in Taiwan - TWNIC2014 年10 月 2 2. Mobile Internet Usage Overview-Telephone Interview (1) Mobile Internet usage (a) Respondents who have used mobile Internet