Winter/Spring 2012 EPS Education Course Catalog - spring 2012 eps... · EPS Education Winter/Spring 2012 Catalog Page 4 of 51 Rev. 011812 Online eLearning is a recording of a previously

Winter/Spring 2012

EPS Education Course Catalog

EPS Education Winter/Spring 2012 Catalog Page 2 of 51 Rev. 011812

Table of Contents

INTRODUCTION 3

EMAIL CONTACTS FOR PRODUCT TRAINING QUESTIONS 3

TRAINING DELIVERY METHODS 3

Instructor-Led Training via WebEx 3

Online and Modular eLearning via Internet Access 3

Custom Instructor-Led Training 4

TRAINING REGISTRATION INSTRUCTIONS 5

GRANTING NEW FOR CLIENT PORTAL USERS WITH LMS ACCESS 6

GRANTING EXISTING FOR CLIENT PORTAL USERS WITH LMS ACCESS 6

AVAILABLE COURSE OFFERINGS JANUARY-JUNE 2012 8

GENERAL ACH/REMOTE DEPOSIT TRAINING COURSES 8

ACH CLIENT TRAINING COURSES 22

ACH MANAGER (WEB) TRAINING COURSES 27

REMOTE DEPOSIT EXPRESS TRAINING COURSES 34

CUSTOMER PAYMENT PORTAL TRAINING COURSES 39

REMOTE DEPOSIT ANYWHERE TRAINING COURSES 39

REMOTE DEPOSIT CAPTURE/MERCHANT CAPTURE TRAINING COURSES 39

EPS EDUCATION OFFICE INFORMATION 40

BRENTWOOD, TENNESSEE 40

Hotels and Lodging 40

Airport Information 41

Directions to Brentwood, TN, office from Nashville International Airport (BNA) 41


Introduction This introduction provides an overview of the types of training available for general, ACH/remote deposit topics as well as ACH and remote deposit products, which include ACH Client, ACH Manager, Remote Deposit Express, Remote Deposit Capture, Merchant Capture, Customer Payment Portal, and Remote Deposit Anywhere. Also included in the introduction are instructions to register for training sessions on the Learning Management System.

Email Contacts for Product Training Questions

Questions regarding product training may be directed to the following email addresses.

Product Email Address

ACH Client ACH Manager Remote Deposit Express

[email protected]

Customer Payment Portal Remote Deposit Anywhere Remote Deposit Capture/Merchant Capture

[email protected]

Instructor-Led Training via WebEx

Instructor-Led Training via WebEx is training conducted in a “live” environment using the WebEx Conferencing application. This training method is also referred to as an “Event” and/or “WebEx” training on the Learning Management System (LMS). Sessions are scheduled by the Education Department and are published on the LMS. The price for this type of training ranges from $100 to $225 and is listed on the LMS with the session description. The cost of each session may be reduced through the purchase of JHA Know-It-All training unit credits. Please contact JHA Education Services at [email protected] for more information about training unit credits. Free product training is also offered throughout the year. Video for the Instructor-Led Training is provided via the Internet, and the audio is available through a toll-free conference line. Once the training registration is confirmed, users can launch the session by selecting the “Launch” hyperlink on his or her personal Transcript on the LMS.

Online and Modular eLearning via Internet Access

The eLearning via Internet Access delivery method provides users with the ability to receive training at their convenience without sacrificing the quality of the learning experience. The EPS Education group provides two types of eLearning opportunities – Online eLearning and Modular eLearning.

mailto:[email protected]




Online eLearning is a recording of a previously conducted Instructor-Led Training and contains the same information as provided in the Instructor-Led Training via WebEx session. FI users that would like to attend an Instructor-Led session via WebEx, but have scheduling conflicts with the date and time of the live session may find eLearning opportunities most useful. The Online eLearning delivery method allows the user to view the training material while listening to instructors present the material; there is no user interaction with the training. Online eLearning is available for the following:

General ACH/remote deposit titles e.g., ACH Basics, ACH Marketing, or training conducted by an RPA

ACH Client

ACH Manager Modular eLearning is self-contained training delivered via the Internet that engages the user through interaction with the training e.g., perform a task, repeat a step within the application, complete a quiz, etc. Modular eLearning is available for the following:

Customer Payment Portal

Remote Deposit Anywhere

Remote Deposit Capture/Merchant Capture A wide variety of courses are available as eLearning opportunities. The cost of each session may be reduced through the purchase of JHA Know-It-All training unit credits. Please contact JHA Education Services at [email protected] for more information about training unit credits. Access is for a period of five calendar days with unlimited access for the registered user. Since access is limited to five calendar days, users should submit a request for eLearning only when they are ready to view each course. Video is provided via the Internet, and the audio is available through speakers of the user’s PC.

Custom Instructor-Led Training

Custom, Instructor-Led Training is available for FI staff when pre-scheduled training sessions do not meet the schedule and/or needs of the financial institution.

During the planning call(s) with the FI, an Education team member will discuss topics and the amount of time that will be spent on each topic. The team member may also offer a suggested amount of time for custom topics that are applicable to the FI. Scheduling of custom sessions is subject to trainer availability. Pricing for custom training is $200/hour. (Custom training is only sold by the hour and not by the day or half-day.) Video is provided via the Internet, and the audio is available through a toll-free conference line. Once the training date(s) and time(s) are confirmed, access information and passwords are provided by email.



Training Registration Instructions

As of July 15, 2011, JHA Education Services transitioned to a new Learning Management System (LMS) that requires customers to access all training through the For Clients portal. Instructions for accessing the LMS and registering for training are provided below.

1. Log into JHA’s For Clients portal by navigating to: https://forclients.jackhenry.com. 2. From the Education tab, select Learning Management System. You will then be redirected to

the Learning Management System where you may view/register for training. 3. Under “Browse for Training”, select the product for which you need training.

For example, selecting ACH would allow you to view all general ACH training sessions available.

4. Select the learning format (type of training) for the sessions you would like to view. (For faster, more specific search results, enter the title—or part of the title—of the session for which you would like to register.)

To view only Instructor-Led Training via WebEx sessions, be sure only the checkbox under “Event” is selected. (Please see below example.)

To view only Online and Modular eLearning via Internet Access sessions, be sure only

the checkbox under “Online Class” is selected. (Please see below example.)

5. Select the Search button. 6. Select the title of the course for which you would like to view details (e.g., course description,

date, time, price, etc.). 7. If after reviewing the course details you would like to register (and sessions are available for

registration under that title), at the bottom-right a “Request” option will populate. Select Request. (If no “Request” option displays, there are currently no sessions available under that title for registration.)

8. Follow the remaining prompts, and enter the required information, e.g., billing method, etc., to finish requesting the training session.

9. Once you have finished requesting the training session, you will be redirected to the homepage of the Learning Management System.

If you are not redirected, in the upper-left select Home.

Select View Transcript.

https://forclients.jackhenry.com/


10. Complete your registration or launch the session.

If you requested an Instructor-Led Training via WebEx session, select Register to

complete your registration. On the day the live session is scheduled, you would select Launch to join the WebEx session no more than 15 minutes prior to the start time.

If you requested an Online and Modular eLearning via Internet Access session, select Launch to view the eLearning. (Please note that you will have unlimited viewing access to the eLearning for five calendar days.)

Granting NEW For Client Portal Users with LMS Access

Each financial institution designates an “FC Admin” who can add new users to the For Client portal, and grant them Learning Management System access. If any of the below scenarios are applicable, the financial institution should contact JHA Support at 800-299-4222 for assistance and ask for Portal Support:

The institution has not designated an FC Admin.

The institution does not know who has been designated as the FC Admin.

The institution’s designated FC Admin is no longer employed. If an FI employee is attempting to register for a course and is redirected to a login screen that requires a username and password (and the user does not have credentials), the FC Admin for the FI will need set up the new user in the For Client portal and enable him/her with Learning Management System access. The FC Admin should follow the below directions to add the new user to the For Clients portal, and enable him/her with Learning Management System authority.

1. Log into JHA’s For Clients portal as an FC Admin by selecting this link: https://forclients.jackhenry.com/Pages/default.aspx.

2. From the Tools/Administration tab, select Manage Users. 3. Select the New button to add a new user. 4. Complete all of the required fields (marked with an asterisk) for the new user’s identifying

information. 5. In the last box on the page (labeled “Portal Access Information”), the third item is “Learning

Management System”. Select the User checkbox to grant that user access to the LMS. 6. Select Save to submit your changes.

Once the FC Admin has set up the new user in the For Clients portal and enabled him/her with LMS authority, the user will then be able to view/register for the training offerings on the LMS.

Granting EXISTING For Client Portal Users with LMS Access

Each financial institution designates an “FC Admin” who can grant existing users of the For Client portal with Learning Management System access. If any of the below scenarios are applicable, the financial institution should contact JHA Support at 800-299-4222 for assistance and ask for Portal Support.

The institution has not designated an FC Admin.

The institution does not know who has been designated as the FC Admin.

The institution’s designated FC Admin is no longer employed.

https://forclients.jackhenry.com/Pages/default.aspx


If an FI employee can log into the For Clients portal and under the “Education” menu the Learning Management System option is missing, the FC Admin for the institution will need to grant the user with the authority to access the LMS. The FC Admin should follow the below directions to enable the existing For Clients portal user with Learning Management System authority.

1. Log into JHA’s For Clients portal as an FC Admin by selecting this link: https://forclients.jackhenry.com.

2. From the Tools/Administration tab, select Manage Users. 3. On the “Manage Users” page, select Search (without entering any search criteria) to see a list of

all current portal users for your institution. 4. Select the Edit icon beside the name of a user to whom you would like to grant LMS access

rights. 5. You will be presented with a page containing information about that user. In the last box on the

page (labeled “Portal Access Information”), the third item is “Learning Management System.” Select the User checkbox to grant that user access to the LMS.

6. Select Save to submit your changes. Once the FC Admin has enabled the existing For Clients portal user with LMS authority, he/she will then be able to view/register for the training offerings on the LMS.

https://forclients.jackhenry.com/


Available Course Offerings January-June 2012

General ACH/Remote Deposit Training Courses General ACH/remote deposit training is conducted by ProfitStars® certified instructors and representatives of Regional Payment Associations (RPAs). Courses are continually added and updated, so visit the site often to check for new sessions!

ACH – ACH Rules Update for 2012 During this 90-minute webinar, we’ll cover current and upcoming 2012 ACH Rule Changes and the impact to RDFIs, ODFIs, Originators, and Third-Party Service Providers. You’ll learn what steps to take to implement these changes. You will also discuss proposed changes to the ACH Rules. This session is a “must” in order to help ensure your financial institution stays compliant with the NACHA ACH Rules!

Through a special partnership with ProfitStars, the presenter for this session will be a representative from Viewpointe, one of the ACH Regional Payments Associations (RPAs) which serve as the "grassroots" providers of payments system leadership, support, and education.

Course Cost: $150 or 3 Know-It-All Credits

Locations & Dates

(WebEx) January 10, 2012 1:00 p.m. to 2:30 p.m. CT

ACH – Return Reason Codes and NOC Codes Did you know that the NACHA Operating Rules and Guidelines list 67 Return reason codes and 19 notification of change (NOC) codes? Were you aware that the typical Receiving Depository Financial Institution (RDFI) rarely uses more than just a few of these codes? In this 60-minute webinar, we’ll explain the proper use of Return Reason Codes and NOC codes by the RDFI and other ACH participants. Gain an understanding of how to properly use Return Reason Codes and NOC Codes by attending this informative webinar!



Locations & Dates



ACH – ACH Basics Whether you’re completely new to ACH or someone who would like a refresher course, ACH Basics is an easy-to-follow, online session, which is designed to provide an understanding of basic ACH concepts. This 90-minute presentation will teach you the fundamentals of ACH by covering areas such as ACH terminology, ACH history, Network participants, payment types, legal/compliance framework, and processing/settlement.

ACH Basics is suitable for tellers, customer service representatives, loan officers, operations personnel, management, internal auditors, compliance personnel, and other financial institution staff members.


Locations & Dates

(WebEx) January 25, 2012 March 13, 2012 1:00 p.m. to 2:30 p.m. CT 10:00 a.m. to 11:30 a.m. CT

May 8, 2012 10:00 a.m. to 11:30 a.m. CT *This session will be available as an online eLearning (recording) upon completion of the instructor-led, WebEx course.


ACH – Credit History Fraud U.S. attorneys and FBI agents have announced that credit history fraud is a new and troubling form of fraud of which many institutions aren’t aware. In 2010, federal prosecutors announced a first-in-the-nation indictment against individuals who supplied information to build fake credit histories enabling three criminals to falsely obtain nearly $3 million in mortgage loans, which caused the institution substantial loss.

Criminals are utilizing websites that create or alter bank statements, verify employment, create fake W-2s, sell social security cards, and create fake credit histories in order to pass a financial institution’s verification process. Once established, these individuals are opening fraudulent business accounts to apply for loans, lines of credit, and gain access to the ACH Network.

This 60-minute webinar will cover:

• Case studies illustrating this form of fraud. • How the criminals are creating false identities and credit histories to bypass detection. • Examples of real Internet companies offering these “services”. • Considerations for combating credit history fraud.

Through a special partnership with ProfitStars, the presenter for this session will be a representative from EPCOR, one of the ACH Regional Payments Associations (RPAs) which serve as the "grassroots" providers of payments system leadership, support, and education.


Locations & Dates

(WebEx) January 26, 2012 10:00 a.m. to 11:00 a.m. CT


ACH – Tax Refunds and Your Financial Institution’s Liability State and Federal Tax Refunds can sometimes become a challenge to a RDFI. Handling refund exceptions in order to minimize the risk to your financial institution is imperative. During this 60-minute webinar, you will finally get the answers to all of your questions!

• What happens when the name and account number do not match? • What happens if the account is closed? • What happens if the account holder is deceased? • What happens if the payment posts to the wrong account, and who is at fault? • What are the rights and obligations of the RDFI, customer, and tax preparer?

Learn how to ensure you handle these exceptions correctly to minimize the liability of your financial institution by attending this webinar!

Through a special partnership with ProfitStars, the presenter for this session will be a representative from WACHA, one of the ACH Regional Payments Associations (RPAs) which serve as the "grassroots" providers of payments system leadership, support, and education.


Locations & Dates


ACH – ACH Rules Update for 2012 Participate in this program if you want to learn what is new in 2012. During this 90-minute webinar, we’ll review the most recent changes in the NACHA Operating Rules and examine developing trends. All current and upcoming Rule Amendments will be covered. Additionally, attendees will examine the impact these changes will have on ACH processing. If your financial institution is concerned about getting a practical overview of Network changes, this is the program for you!

Through a special partnership with ProfitStars, the presenter for this session will be a representative from The Clearing House Payments Company, one of the ACH Regional Payments Associations (RPAs) which serve as the "grassroots" providers of payments system leadership, support, and education.


Locations & Dates

(WebEx) February 1, 2012 1:00 p.m. to 2:30 p.m. CT


Remote Deposit – Handling Check Returns and Adjustments: Paper and Imaged Electronic payment transaction volume exceeded traditional paper check transaction volume for the first time in 2006. So, is a check still a check when the item is imaged? Do the same rules apply to physical checks and image items? Knowing the answers to these questions will help ensure you are properly handling exception items. Losses become a real threat if a quick and appropriate response by your bank is not initiated. This 60-minute session will help attendees respond appropriately to many types of check returns and adjustments, and limit the bank’s liability and potential loss.

Session highlights include:

• An overview of the rules and regulations governing check processing including Check 21. • Return and adjustment item processing – how it works, the reasons, and time frames. • Learn how to limit your financial institution’s liability and potential loss. • Gain a better understanding of how to correctly process various types of check exceptions. • Respond appropriately to many types of check returns and adjustments.



Locations & Dates


ACH – Cybercrime in the Payments World Financial institutions and their customers face an escalating number of new cyber threats and attacks that have resulted in significant losses. During this 60-minute webinar, we’ll discuss the latest intelligence on the criminals and nation states behind these attacks and will share information about recent spear phishing, website server cache poisoning, SQL injection, and other types of attacks that harm institutions and their customers. We will also discuss risk mitigation techniques, information sharing methods, and analysis tools that help combat new cyber-attacks, vulnerabilities, and threats.



Locations & Dates



ACH – ACH Building Blocks “ACH Building Blocks” is designed to give you the foundation you will need to understand ACH processing. Attend this 90-minute webinar, and gain a broad understanding of the Automated Clearing House Network and the processes the network follows.

This webinar will highlight many different areas such as:

• The Participants in the ACH network. • Acronyms and their meanings. • Processing flow of an ACH transaction. • Exception handling. • Introduction to Federal Government Payments.



Locations & Dates


ACH – Developing Effective ACH Agreements ACH authorizations must be unique to financial institutions and Originators depending on the product lines offered in the ACH Network. Organizations need to tailor authorizations and agreements to limit liability. During this 90-minute webinar, we will look at the responsibilities, warranties, and liabilities for ACH Origination, and how to protect your financial institutions and ensure Originator/Third-Party Sender compliance. We will discuss what information should be included, and who should be involved in development and execution of agreements. The proper authorization requirements for the different payment types and the importance of obtaining proper authorizations will also be discussed.



Locations & Dates



ACH – ACH Error Resolution: Unauthorized, Revoked, or Stop Payment?

Stop Payments, Unauthorized, and Improper entries are all ACH challenges financial institutions must deal with every day. During this 90-minute webinar, we’ll review scenarios and case studies to help staff with these types of exceptions.

Ares of coverage include:

• ACH return reasons. • Return time frames. • When to use the WSUD (Written Statement of Unauthorized Debit) form. • Stop Payments versus Revoked Authorization or Unauthorized transactions.

You will learn how to handle these error resolution situations correctly to minimize the risk to your financial institution.



Locations & Dates

(WebEx) March 8, 2012 1:00 p.m. to 2:30 p.m. CT

ACH – Origination Risk Through Your Legal Agreements As the ACH system continues to grow, the risks to the ODFI also grow. Does your legal agreement with your Originators or Third-Party Senders protect you from that risk? In this 60-minute session, we’ll review each section of an ODFI/Originator agreement. Learn what you’ll need to include and the importance of having a comprehensive agreement when you attend this webinar!



Locations & Dates



ACH – Effective Use of NOC and Return Reason Codes The effective use of NOC and Return Reason Codes can be a key element to the efficient resolution of ACH exceptions. Register for this 60-minute webinar, and gain an in-depth understanding of what the NACHA Operating Rules have to say about how and when these codes should be used. Attendees will study the meanings of the codes used to facilitate Returns, Dishonored Returns, and Contested Dishonored Returns as well as NOC and Refused NOC codes. Attendees will also examine return flows and time frames. Ensure you are equipped with the building blocks to have a more effective exceptions handling strategy!



Locations & Dates



Remote Deposit Marketing: Grow Your Remote Deposit Business! This NEW, 60-minute webinar is designed to help your financial institution successfully develop and implement an effective Remote Deposit Marketing Plan. During the webinar we'll provide useful tips on how your bank or credit union can add new Remote Deposit clients as we cover topics such as targeting business customers, pricing your Remote Deposit service, and employing available marketing options. As an added value, you'll receive the entire Grow Your Remote Deposit Business PACKAGE by registering for this webinar!

The Grow Your Remote Deposit Business PACKAGE includes:

A 60-minute, instructor-led webinar that you can attend on either March 28, 2012 or May 30, 2012. If you are unavailable to attend one of the live webinar offerings, you may register for the eLearning (recording) to view at your convenience.

Access to a short video for your financial institution employees titled "Grow Your Financial Institution’s Remote Deposit Business". This video provides an easy-to-understand explanation of Remote Deposit for all staff members and discusses how your employees can identify potential Remote Deposit customers. This video is a great tool when kicking off a Remote Deposit marketing promotion!

A sample "Remote Deposit Customer Application" form to help jumpstart your application process.

A “Remote Deposit Resource Guide” –chock-full of helpful information.

One of three customized marketing kits including a tri-fold brochure, statement stuffer, and table tent!

Follow up from a sales and marketing trainer who will provide further support while you gain new customers.


Location & Dates

(WebEx) March 28, 2012 May 30, 2012 2:00 p.m. to 3:00 p.m. CT 2:00 p.m. to 3:00 p.m. CT


ACH – ACH Rules Update 2012 Attend this 90-minute webinar to find out how your bank will be affected by ACH Rules changes implemented in 2012. We’ll discuss enhancements to IAT, funds availability rules and account takeovers, healthcare payments, and we’ll give you a glimpse of the future from an overview of NACHA initiatives and work groups.


• Enhancements to IAT. • Funds availability requirements when there has been a potential account takeover. • Update on healthcare payments. • Review current NACHA initiatives, including Pain Points and Expedited Processing and

Settlement.



Locations & Dates

(WebEx) April 5, 2012 10:00 a.m. to 11:30 a.m. CT

ACH – Third-Party Sender Risk Fraud The risk associated with Third-Party sender relationships is that financial institutions are responsible for all entries they originate on behalf of Third-Party senders; however, they have no direct control. If left unmanaged, this risk can have a devastating impact on a financial institution. During this 60-minute session, you’ll learn about the importance for financial institutions to have strong partnerships with their Third-Party sender customers, and how unmanaged or under managed Third-Party sender relationships can leave gaps open to various types of risk including credit, operational, compliance, reputation, and fraud risk.



Locations & Dates

(WebEx) April 10, 2012 1:00 p.m. to 2:00 p.m. CT


ACH – Understanding and Navigating the ACH Rules for the ODFI As an ODFI, your institution warrants all ACH entries it sends into the Network and will be held liable for any breaches of the ACH Rules. Are you confident in your understanding of your institution’s responsibilities under the Rules? If not, this 60-minute webinar will be extremely beneficial to you! It has been designed to help you with two main issues: (1) applying the NACHA Operating Rules (a.k.a. ACH Rules) to origination processing situations, and (2) locating information within the Rules Book. We will provide you with a quick overview of the ACH Rules Book layout, and review the Articles most critical to an ODFI’s ACH operations ensuring you understand your institution’s compliance responsibilities. Don’t forget to bring your 2012 Rules Book!


• Review the governing Rules of the ACH Network and explain who NACHA is. • Understand your institution’s responsibilities as an ODFI, and how they relate to the Articles in

the Rules. • Quickly locate information when you have origination-related questions.



Locations & Dates



ACH – Identifying and Preventing Elder Financial Exploitation Financial exploitation can be perpetrated against any senior regardless of his or her economic status, gender, race, or educational background. Almost everyone believes that this is a crime that will not happen to them; but, it can and does. Recognizing that the elderly comprise a significant and growing share of your customer base, you need to become advocates for them by taking steps to increase awareness and reduce their risk.

During this 60-webinar, we’ll answer and/or discuss:

• Who are the victims? • Who are the perpetrators? • Warning signs. • What you need to do.

We will walk through scenarios, and provide you with great resources to use as these situations arise.

Through a special partnership with ProfitStars, the presenter for this session will be a representative from WACHA, one of the ACH Regional Payments Associations (RPAs) which serve as the "grassroots” providers of payments system leadership, support, and education.


Locations & Dates



ACH – Understanding and Navigating the ACH Rules for the RDFI While the RDFI is considered a passive player in the processing of ACH transactions, they are still exposed to risk and potential liability. Therefore, it is important an RDFI understands their responsibilities under the ACH Rules. If you’d like to become more confident in your use of the ACH Rules, then this 60-minute webinar is for you! This webinar is extremely beneficial as it has been designed to help you with two main issues: (1) applying the NACHA Operating Rules (a.k.a. ACH Rules) to everyday processing situations, and (2) locating information within the Rule Book. We will provide you with a quick overview of the ACH Rules Book layout, and review the Articles most critical to an RDFI’s ACH operations ensuring you understand your institutions compliance responsibilities. Don’t forget to bring your 2012 Rule Book!


• Review the governing Rules of the ACH Network, and explain who NACHA is. • Understand your institution’s responsibilities and how they relate to the Articles in the Rules. • Quickly locate information when you have questions related to ACH processing.



Locations & Dates


ACH – ACH Tech Specs Enroll in this 90-minute webinar, and learn about the intricacies of the ACH record formats. You will undertake a comprehensive, detailed view of each ACH record type, individual field purposes, and their construction. Each Standard Entry Class code, Addenda record, and their specific field value will be examined. Minimum statement requirements and ACH Operator rejects will be covered, as well as common formatting issues. Participants will leave this program with a command of the ACH technical specifications.



Locations & Dates



ACH – Regulation E Did you know that Regulation E sets forth the requirements of the Electronic Funds Transfer Act? Join us for this informative, 90-minute webinar to learn about the impact that Regulation E has as it relates to consumer rights. We’ll discuss, from the perspective of the ACH, Regulation E coverage, required disclosures and notices, consumer liability, and error resolution. You won’t want to miss this webinar!



Locations & Dates

(WebEx) May 8, 2012 1:00 p.m. to 2:30 p.m. CT

ACH – Performing an ACH Risk Assessment (It’s Never Too Early!) The FFIEC and ACH Rules require an ACH Risk Assessment to be done by all financial institutions at least once per year. During this 90-minute webinar, we’ll look at the risk associated with ACH processing and how to implement a comprehensive ACH Risk Assessment. We will discuss how to best protect your organization from ACH losses and risk exposure. This session will also review some of the most common risk found when doing ACH Risk Assessments.

Other areas of coverage include:

• What does the ACH Risk Assessment entail? • What types of risk do I need to address? • How do I monitor, and what reports should I utilize? • What should I include in my agreements and policies and procedures?



Locations & Dates



ACH – ACH Origination Implementation Gain an edge in today’s competitive marketplace! This 90-minute webinar includes a study of the fundamental concepts associated with ACH Origination: ODFI-Originator agreements, exception processing, pricing, and marketing issues. Debit and credit risk, liabilities, and warranties of the ODFI will be covered along with a review of the key controls and strategies necessary to manage origination risk. Attendees will gain an understanding of how to provide effective customer education and support that will make their organization’s Origination services an indispensable part of their overall cash management offering. This program is designed for institutions and organizations considering adding ACH Origination services as well as those who may be already offering Origination but want to learn about the latest applications and best practices.



Locations & Dates


Remote Deposit – Remote Deposit Capture Compliance and Risk Resources are available to help you mitigate the risk of Remote Deposit Capture, but you must fully understand what the various risks are and how to appropriately utilize those resources for any of them to be effective. Do you know what could happen if your Remote Deposit Capture agreement isn’t executed properly? Do you have suitable parameters, standards, and controls in place to protect your institution? Learn more by attending this 90-minute webinar!


Recognize the risks surrounding Remote Deposit Capture deployment.

Learn how to effectively mitigate the risks associated with RDC.

Fully understand FFIEC Guidance as it relates to your RDC program.

Evaluate your RDC Risk Assessment based on FFIEC Guidance.



Locations & Dates

(WebEx) June 7, 2012 1:00 p.m. to 2:30 p.m. CT


ACH – Corporate Account Takeover Corporate account takeover has rapidly come into prominence within the last three years and is a huge threat to business and financial institutions. In corporate account takeover crimes, cyber thieves gain access to a business’s bank account or other financially vulnerable accounts by stealing valid credentials such as account names, numbers, and log-in details. Attend this 60-minute webinar, and learn about the different types of corporate account takeover along with methods for preventing and detecting corporate account takeover. You’ll be updated on the latest information from NACHA, and walk away with steps you can use to protect yourself immediately. Don’t miss this informative session!



Locations & Dates


ACH – ABCs of ACH This webinar is designed as a 90-minute introduction to the ACH Network. Attendees will gain knowledge on history of the ACH Network, the NACHA Operating Rules & Guidelines, and the participants involved in the Network. They will also participate in a discussion on the flow of ACH debits and credits, ACH risk controls, common uses for ACH, proper handling of exception Entries, and the National System of Fines.



Locations & Dates



ACH Client Training Courses

ACH Client is a secure, Internet-based software application that is used by financial institutions to offer their business customers the capability to create and submit ACH transactions, such as payroll credits and payment debits. ACH Client can also be used by a financial institution itself to originate ACH entries such as loan payments and account transfers. (The web-based version of ACH Client was introduced in 2002 by Goldleaf Technologies which is now ProfitStars®.) The FI (financial institution) side of ACH Client is a website used to administer and manage the overall ACH origination service, including the setup of companies that have been approved to submit ACH transactions (either created within the application or created externally as “pass-through” files). Each company uses its own ACH Client website to set up transaction records (either manually, by importing, or by scanning checks for e-check entries) which are stored as a database. When appropriate, each company sends their ACH transactions to the financial institution via the secure Internet transmission functionality within the software. ACH Client consolidates ACH transactions from multiple companies into ACH files that are typically then processed in the ACH Manager application. ACH Client offers numerous features and functions including multifactor authentication options, customizable control settings, comprehensive reporting, dual control options for security and for transaction approvals, automatic recurring transactions (“standing orders”), importing, exporting, automatic file pickup and delivery options, audit logs, and more. ACH Client and Remote Deposit Express can be used in conjunction with one another, necessitating only one website for the financial institution’s administration and management of both applications. ACH Client Implementation Series The ACH Client Implementation Series is a grouping of five online sessions that is ideal for new employees learning the overall application, as the series provides detailed, step-by-step procedures for utilizing the product from beginning to end. Existing users can also use each series as refresher training. Attendees have the opportunity to print session resources for future reference. The following topics are included in the ACH Client implementation series:

1. Overview and FI Configuration 2. Creating Customers and Categories 3. FI and Customer Users 4. Customer Functions Including Transaction Creation 5. Picking Up and Delivering ACH Items

(Training sessions included in the ACH Client Implementation Series are noted in the descriptions below with an asterisk.)


ACH Client – Importing, Pass-Through Files, and Bulk Load Categories ACH Client offers Originators multiple ways to create transactions. Beyond creating transactions within the application, ACH Client also has the following advanced features and functions for ACH Originators to use:

Importing.

Pass-through files.

Bulk Load files.

This session reviews the advanced features and functions on the customer side of ACH Client. We recommend that attendees first complete the ACH Client – Customer Functions Including Transaction Creation session prior to attending this session.


Location & Dates


ACH Client – Overview and FI Configuration ACH Client offers field-specific help, better usability, enhanced control over Originators, tri-level transaction authorization, the latest payment types, email notifications for security purposes and processing actions, and much more! In this session, we review:

An overview of ACH Client.

FI Configuration Page.

Non-Business Day Calendar.

This session is designed as implementation training for those who are new to ACH Client and need to learn about the financial institution side of ACH Client as a whole and how to select FI settings and parameters. No prior experience is necessary for this training.


Location & Dates

(WebEx) April 10, 2012 11:00 a.m. to 12:00 p.m. CT *This session will be available as an online eLearning (recording) upon completion of the instructor-led, WebEx course.


ACH Client – Creating Customers and Categories ACH Client gives financial institutions the control to setup each of their ACH Originators with access to create only the transaction types applicable to that specific originator’s needs, and much more. In this session, we review:

Adding Customer Definitions.

Adding Categories.

Completing the Category Configuration.

Adding Subcategory Definitions.

This session is designed as implementation training for those who are new to ACH Client and need to learn about the FI side of ACH Client. We recommend that attendees first complete the ACH Client – Overview and FI Configuration Setup session prior to attending this session.


Location & Dates


ACH Client – FI and Customer Users Do you need to set up additional users? This session will demonstrate the process for setting up both FI and Customer users, as well as an explanation of, File Load rights, report rights, Admin users, and much more. Attend this session to also learn more about the following areas:

What to do with locked and inactive users.

Assigning Permissions and Authorities.

Functions to speed Customer User creation.

Increasing your security through Dual Control.

This session is applicable to financial institutions that are using ACH Client for ACH origination.


Location & Dates

(WebEx) April 11, 2012 2:00 p.m. to 3:00 p.m. CT *This session will be available as an online eLearning (recording) upon completion of the instructor-led, WebEx course.


ACH Client – Customer Functions Including Transaction Creation ACH Client can accommodate all types of Originators, regardless of their native capabilities, to create and submit transactions securely. In this session we cover the following topics:

Customer Configuration page.

Transaction schedules.

DFI Number Reference list.

Creating transactions.

Submitting and approving transactions.

This session is designed as implementation training for those who are new to ACH Client and need to learn about the customer side of ACH Client.


Location & Dates


ACH Client – Advanced Functionality on the Customer Side This session is designed for those familiar with the basic functions of the Customer Side of the application but desire further understanding in order to maximize the effectiveness of the application. The more advanced areas covered will include:

Start Page Definition.

Home Page Configuration.

Transaction list page menu options.

Utilizing the View and Search functionalities.

We recommend that attendees first complete the ACH Client – Customer Functions Including Transaction Creation session prior to attending this session.


Location & Dates

(WebEx) April 13, 2012 11:00 a.m. to 12:00 p.m. CT


ACH Client – Picking Up and Delivering ACH Items This session will provide a comprehensive review of all your options for picking up ACH items from customers, and then downloading ACH files or delivering them to a processor. This 60-minute, online session will answer the following questions and more:

How do I schedule automatic file pickups?

Is the pickup process for pass-through files different from collections?

Can our ACH files be delivered directly to our processor?

What is the Transaction Review process and how does it benefit me?

How long do files remain in the Previously Picked Up area?

Can separate files be created when I pick up collections from multiple customers?

What naming convention does ACH Client assign the ACH files it creates?

Attend this informative online session to make sure your financial institution knows and understands all of the file pickup and delivery options and has made the most practical and effective choices.


Location & Dates



ACH Manager (Web) Training Courses ACH Manager (Web) is an Internet-based software application that is used by a financial institution (or other processor) to manage ACH files as an Originating Depository Financial Institution (ODFI) and/or a Receiving Depository Financial Institution (RDFI). (The web-based ACH Manager application was introduced in September 2009 by Goldleaf Technologies which is now ProfitStars®.) On the origination side, the software performs functions on the ACH transactions coming to the financial institution from its ACH Originators (typically received via the ACH Client application), and it consolidates those transactions into outgoing files that are sent on to the ACH Operator (either the Federal Reserve Bank or EPN), to a third-party data processor, or to a core processing system. Those functions include offset creation, fee generation, risk tracking, and reporting. On the receiving side, ACH Manager performs functions on the incoming ACH files that a financial institution receives daily from its ACH Operator. Those functions include exception item processing, charging back incoming Returns, automatically and manually generating outgoing Returns, account conversions, DNE tracking, and reporting. ACH Manager is hosted by ProfitStars® in a secure environment, and as a more robust, Internet-based application there are many additional features and functions not found in the Windows-based version. Those include automatic upgrades, multifactor authentication, simultaneous multi-user access, user groups and templates, audit logs, validations (on the file, batch, and item levels), enhanced risk tracking, email alerts, auto re-clearing of NSF Returns, reversals, automated file loading, warehousing, multi-company and multi-institution processing, enhanced reporting, and more. OFAC screening is an optional module that checks originated and incoming IAT transactions for OFAC compliance.

If your financial institution is using the ODFI Module only for ACH Manager (Web), the below sessions are recommended:

1. Introduction and FI Setup 2. FI Users 3. Report Manager 4. File Load Validations 5. Adding A New Originator 6. Daily Origination 7. Advanced Origination Procedures 8. OFAC Screening (if applicable) 9. Tracking and Managing Risk

If your financial institution is using the RDFI Module only for ACH Manager (Web), the below sessions are recommended:

1. Introduction and FI Setup 2. FI Users 3. Report Manager 4. File Load Validations 5. OFAC Screening (if applicable) 6. File Analysis 7. Exception Item Processing


ACH Manager (Web) – Introduction and FI Setup If you are ready to learn how to configure and manage the ACH Manager (Web) application, this session is for you. This introductory session provides a foundational understanding of ACH Manager (Web). This session will provide an introduction to the ACH Manager application and also cover the configurable settings available on the FI Details screen of ACH Manager (Web). No prior experience is required.


Locations & Dates

(WebEx) January 17, 2012 April 24, 2012 10:00 a.m. to 11:00 a.m. CT 10:00 a.m. to 11:00 a.m. CT *This session will be available as an online eLearning (recording) upon completion of the instructor-led, WebEx course.

ACH Manager (Web) – FI Users Managing financial institution (FI) Users is an important part of ACH Processing. This 60-minute session will introduce users to the creation and management of FI Users within ACH Manager (Web). Attendees will learn how to create FI Users and User Rights Templates. A thorough explanation of all User Rights will be provided. No experience is required.


Locations & Dates

(WebEx) January 17, 2012 April 25, 2012 1:00 p.m. to 2:00 p.m. CT 10:00 a.m. to 11:00 a.m. CT *This session will be available as an online eLearning (recording) upon completion of the instructor-led, WebEx course.


ACH Manager (Web) – File Validations This 60-minute, online session will cover the file load validations within ACH Manager (Web). ACH Manager (Web) has file load validations in place for both originated files from originators and incoming files from an ACH Operator. These file load validations are in place to protect financial institutions from processing “bad” or possibly fraudulent data. Both the Originator File Validations and Incoming File Validations will be reviewed during the presentation. Examples of the information that ACH Manager (Web) is reviewing and validating will be provided. Financial institutions are encouraged to attend this session to learn more about how the ACH Manager (Web) file validations affect their originator and incoming files.


Locations & Dates

(WebEx) January 18, 2012 April 26, 2012 10:00 a.m. to 11:00 a.m. CT 10:00 a.m. to 11:00 a.m. CT *This session will be available as an online eLearning (recording) upon completion of the instructor-led, WebEx course.

ACH Manager (Web) – Report Manager This 60-minute session is designed to introduce users to the Report Manager functionality available in ACH Manager (Web). Users will be introduced to the Report List, the On-Demand Reports, and the report searching capabilities. All reports and report formats will be reviewed. This session is ideal for users who are new to ACH Manager (Web).


Locations & Dates

(WebEx) January 18, 2012 April 25, 2012 1:00 p.m. to 2:00 p.m. CT 1:00 p.m. to 2:00 p.m. CT *This session will be available as an online eLearning (recording) upon completion of the instructor-led, WebEx course.


ACH Manager (Web) – Adding a New Originator This session will offer an effective, systematic method for reviewing, qualifying, approving, and adding new ACH Originators. It will cover areas such as:

Sample forms available, including an “Application for ACH Origination Customers” and “Originator Setup Worksheets” for the ACH Client and ACH Manager (Web) applications.

Implementing a “Checklist for Adding a New ACH Originator” to document the various procedures and processes involved with reviewing and adding business customers as new ACH Originators.

How a checklist for adding ACH Originators can serve as an effective operations tool and a sound risk management practice for your financial institution.

This session is designed for financial institution employees who are responsible for, or involved with establishing new ACH Originators including ACH coordinators and management personnel, ACH operations and processing staff, credit review personnel, internal auditors, and compliance officers.


Locations & Dates

(WebEx) January 24, 2012 May 1, 2012 10:00 a.m. to 11:00 a.m. CT 10:00 a.m. to 11:00 a.m. CT *This session will be available as an online eLearning (recording) upon completion of the instructor-led, WebEx course.

ACH Manager (Web) – Daily Origination Procedures The powerful features of ACH Manager (Web) help you to efficiently manage your daily ACH processing for originated items. This 60-minute session will cover the basics for processing files received from originators. New and experienced ACH Manager (Web) users will benefit from the ideal vantage point of the daily procedures provided during this session.


Locations & Dates

(WebEx) January 25, 2012 May 2, 2012 10:00 a.m. to 11:00 a.m. CT 10:00 a.m. to 11:00 a.m. CT *This session will be available as an online eLearning (recording) upon completion of the instructor-led, WebEx course.


ACH Manager (Web) – Advanced Origination Procedures

This 30-minute session will cover the more advanced origination procedures available in ACH Manager (Web). Features to be covered include deleting and reversing transactions. This is ideal for users that want to learn more about the processing options available in ACH Manager (Web).

Course Cost: $50 or 1 Know-It-All Credit

Locations & Dates

(WebEx) February 14, 2012 May 22, 2012 10:00 a.m. to 10:30 a.m. CT 10:00 a.m. to 11:30 a.m. CT *This session will be available as an online eLearning (recording) upon completion of the instructor-led, WebEx course.

ACH Manager (Web) – OFAC Screening OFAC Screening is a critical portion of the processing of IAT transactions. This 60-minute session will cover the OFAC Screening process available in ACH Manger (Web). This session will cover the screening of originated and incoming IAT transactions. Attendees will also be introduced to the OFAC White List and the OFAC Screening Report.


Locations & Dates



ACH Manager (Web) – File Analysis File analysis can perform several valuable functions simultaneously on your incoming ACH files before they are sent to your host system for processing. Among the ACH Manager (Web) analysis features covered, you will learn how to:

Configure ACH Manager (Web) to automatically perform analysis on uploaded files.

Create automated chargeback entries to your Originators for the incoming Returns you receive.

Create automated outgoing Returns for transactions that have been previously identified as “unauthorized” (such as for Death Notification Entries received from the government, and/or revocations or stop payments received from account holders).

Automatically correct account numbers or transaction codes for incoming transactions that have been previously identified as incorrect, and send automated Notification of Changes (NOCs) for those entries.

Establish parameters to perform other functions such as translating routing/transit numbers and handling DNEs.

Review other reports including those containing Prenotes, NOCs, Returns, DNEs, and a summary of all SEC Codes for incoming transactions received.

As an RDFI, you will learn how to perform file analysis on the receiving side of ACH Manager (Web).


Locations & Dates


ACH Manager (Web) – Exception Item Processing Learn how to automate and streamline your processing of exception items by attending this online training. In this 60-minute session, we review how the file analysis function within ACH Manager (Web) can watch for, intercept, and/or automate responses to:

General ledger items.

Debits to loan accounts.

Late returns.

Other exception items in your incoming ACH file.


Locations & Dates



ACH Manager (Web) – Tracking and Managing Risk If you are ready to learn how to configure and manage the ACH Manager (Web) application, this 60-minute session is for you. This introductory session provides a foundational understanding of ACH Manager (Web). The session will cover ACH risk as well as risk management and assessment. No prior experience is required.


Locations & Dates


ACH Manager (Web) – Making Use of Pending Batch Approvals Pending Batch Approvals offer financial institutions flexibility in the way that ACH Manager (Web) is used for processing. Understanding that flexibility in processing is the key to getting the most out of ACH Manager (Web) capabilities. This session will cover Automated and Manual Approvals, Reviewing Risk, and Error Warnings associated with Pending Batch Approvals. This session is for financial institutions that are using ACH Manager (Web) for origination and want to learn more about the processing options in ACH Manager (Web).

Course Cost: Free or 0 Know-It-All Credits

Locations & Dates

(WebEx) March 28, 2012 10:00 a.m. to 10:30 a.m. CT

ACH Manager (Web) – The Advantages of Prefunding in ACH Manager (Web) Are you interested in using Prefunding? What are your risks in a Prefunding environment? Are you wondering what Prefunding is exactly? This free, 60-minute session will review the use of prefunding and ACH Manager (Web). This material is designed for users who are interested in learning more about prefunding. Topics to be covered include a definition of prefunding, why prefunding is used, and daily processing procedures for a prefunding environment.


Locations & Dates

(WebEx) June 27, 2012 10:00 a.m. to 11:00 a.m. CT


Remote Deposit Express Training Courses

Remote Deposit Express (or RDX) is a secure, Internet-based software application that is used by financial institutions to offer their business customers the capability to scan checks and submit them as image files instead of paper items. Remote Deposit Express can also be used by a financial institution itself to scan and truncate checks to images. (Remote Deposit Express was introduced in 2004 by Goldleaf Technologies which is now ProfitStars.) The FI (financial institution) side of Remote Deposit Express is a website used to administer and manage the overall remote deposit service, including the setup of companies that have been approved to submit check images (either created by scanning checks within the application or created externally as “pass-through” files). Each company uses its own Remote Deposit Express website to scan checks (using multiple scanner options) which are truncated to image and MICR-related data. Each company sends their collection of check images to the financial institution via the secure Internet transmission functionality within the software. Remote Deposit Express consolidates image files from multiple companies into ICL (Image Cash Letter) files that are accepted by the Federal Reserve Bank or other processing entities. Remote Deposit Express offers numerous features and functions including multifactor authentication options, customizable control settings, comprehensive reporting, dual control options for security and for submission approvals, batch scanning option, CAR/LAR (Courtesy and Legal Amount Recognition), IQA (Image Quality Assurance), exporting, automatic file pickup and delivery options, audit logs, automatic processing option for check conversion via ACH or check truncation via Remote Deposit (“Smart Scan”), and more. Remote Deposit Express and ACH Client can be used in conjunction with one another, necessitating only one website for the financial institution’s administration and management of both applications. Remote Deposit Express Implementation Series The Remote Deposit Express Implementation Series is a grouping of five online sessions that is ideal for new employees learning the overall application, as the series provides detailed, step-by-step procedures for utilizing the product from beginning to end. Existing users can also use each series as refresher training. Attendees have the opportunity to print session resources for future reference. The following topics are included in the Remote Deposit Express implementation series:

1. Overview and FI Configuration. 2. Creating Customers and Categories. 3. FI and Customer Users. 4. Customer Functions Including Scanning Checks. 5. Picking Up and Delivering Remote Deposit Items.

(Training sessions included in the Remote Deposit Express Implementation Series are noted in the descriptions below with an asterisk.)


Remote Deposit Express – ARC and BOC: The Smarter Option This 60-minute session will cover the Smart Scan feature that can be used with Remote Deposit Express. Discussion topics include:

ACH Operating Rules for ARC and BOC transactions.

Creating a Remote Deposit Definition with Smart Scan enabled.

Submitting and approving Smart Scan transactions.

Picking up collections from Smart Scan Categories

Learn how to use Remote Deposit Express more effectively and efficiently by using the Smart Scan feature to convert eligible checks to ARC and BOC transactions. We recommend that attendees first complete Remote Deposit Express – Creating Customers and Categories and Remote Deposit Express – Customer Functions Including Scanning Checks session.


Location & Dates


Remote Deposit Express – Overview and FI Configuration Remote Deposit Express (RDX) offers field-specific help, better usability, enhanced control over Customers/Members, tri-level transaction authorization, ICL file formatting options, email notifications for security purposes and processing actions, and much more! In this session, we review:

An overview of Remote Deposit Express.

FI Configuration Page.

Non-Business Day Calendar.

This session is designed as implementation training for those who are new to Remote Deposit Express and need to learn about the financial institution side of RDX as a whole and how to select FI settings and parameters. No prior experience is necessary for this training.


Location & Dates



Remote Deposit Express – Creating Customers and Categories This session will teach financial institutions users how to setup each of their remote deposit customers, and their deposit accounts, specific to each customer’s needs, and much more. In this session, we review:

Adding Customer Definitions.

Adding Remote Deposit Categories.

Completing the Remote Deposit Category Configuration.

This session is designed as implementation training for those who are new to the application and need to learn about the FI side of Remote Deposit Express. We recommend that attendees first complete the Remote Deposit Express – Overview and FI Configuration Setup session prior to attending this session.


Location & Dates


Remote Deposit Express – FI and Customer Users Do you need to set up additional users? This session will demonstrate the process for setting up both FI and Customer users, as well as an explanation of, File Load rights, report rights, Admin users, and much more. Attend this session to also learn more about the following areas:

What to do with locked and inactive users.

Assigning Permissions and Authorities.

Functions to speed Customer User creation.

Increasing your security through Dual Control.

This session is applicable to financial institutions that are using Remote Deposit Express for check truncation and/or using Smart Scan for check conversion (ACH Origination).


Location & Dates



Remote Deposit Express – Customer Functions Including Scanning Checks This session will cover the main features functions on the customer side of the Remote Deposit Express application, including:

Completing the Customer Configuration page.

Steps to install and use the check scanner.

How your customers will capture checks and transmit check image files to you.

Utilizing the Check Exception List.

This session is designed as implementation training for those who are new to Remote Deposit Express and need to learn about the customer side of Remote Deposit Express


Location & Dates


Remote Deposit Express – Advanced Functionality on the Customer Side This session is designed for those familiar with the basic functions of the Customer Side of the application, but who desire further understanding in order to maximize the effectiveness of the application. The more advanced areas covered will include:

Start Page Definition.

Home Page Configuration.

Transaction list page menu options.

Utilizing the View and Search functionalities.

We recommend that attendees first complete the Remote Deposit Express – Customer Functions Including Scanning Checks session prior to attending this session.


Location & Dates

(WebEx) April 20, 2012 11:00 a.m. to 12:00 p.m. CT


Remote Deposit Express – Picking Up and Delivering Remote Deposit Items This session will provide a comprehensive review of all your options for picking up Remote Deposit items from customers, and then downloading Remote Deposit files or delivering them to a processor. This 60-minute online training session will answer the following questions and more:

How do I schedule automatic file pickups?

Is the pickup process for pass-through files different from collections?

What is the Transaction Review process and how does it benefit me?

How long do files remain in the Previously Picked Up area?

Can separate files be created when I pick up collections from multiple customers?

What naming convention does Remote Deposit Express assign the ICL files it creates?

Attend this informative online session to make sure your financial institution knows and understands all of the file pickup and delivery options and has made the most practical and effective choices.


Location & Dates



Customer Payment Portal Training Courses

Customer Payment Portal (CPP) is an Internet-Based software program which provides the capability for users to make a donation or payment to a business or organization. CPP allows for a user to register themselves and schedule a recurring or one-time donation or payment or the user can make a “Quick” payment or donation, no registration is required. The transactions are transmitted to a bank or credit union, a third-party processor, a core processing system, or processed by ProfitStars.

The complimentary training session will include the following topics:

How to perform the necessary Administrator responsibilities.

How to download the ACH file.

How to manage CPP locations and users.

How to place Velocity limits for CPP merchants or members.

How the end user will create a Quick, Single, or Recurring payment or donation using CPP.

The reporting options available to the CPP merchant or member.

This complimentary course is offered to any financial institution with the purchase of the Customer Payment Portal product.


Location & Dates (arranged by request)

(WebEx) Please contact [email protected] to schedule your training session.



Remote Deposit Anywhere Training Courses

Remote Deposit Anywhere (RDA) is an Internet-Based software program which provides the capability for checks to be scanned and submitted for deposit utilizing a flatbed scanner. RDA also allows for a user to take a picture of a check and submit it for deposit utilizing a certified mobile device and a downloadable application. The transactions are transmitted to a bank or credit union, a third-party processor, a core processing system, or processed by ProfitStars.

The complimentary training session will include the following topics:

How to perform the necessary Administrator responsibilities.

How to download the Ck21 file.

How to add a Consumer or Micro-Business customer or member.

How to set Velocity limits for the Consumer or Micro-Business customer or member.

How a Consumer or Micro-Business client will create a deposit utilizing the flatbed scanner or the certified mobile device.

Reporting options available to the financial institution.

This complimentary course is offered to any financial institution with the purchase of the Remote Deposit Anywhere product.



(WebEx) Please contact [email protected] to schedule your training session.



Remote Deposit Capture/Merchant Capture Training Courses

Remote Deposit Capture/Merchant Capture is an Internet-based, software program which provides the capability for checks to be scanned and captured at the place of presentment (e.g., by business customers), truncated to check images, which are then transmitted to a bank or credit union, a third-party processor, a core processing system , or processed by ProfitStars.

Remote Deposit Capture (RDC) utilizes a single or multi-feed scanner to scan batches of checks. For RDC, ProfitStars performs the following tasks: balancing the deposit, repairs MICR lines, CAR/LAR (automated amount recognition of the dollar amount of the check), and Image Quality and Usability analysis of the check image.

Merchant Capture (MC) utilizes a single-feed scanner to scan one check at a time. The merchant is responsible for balancing the deposit, repairing MICR lines, and keying the dollar amount of each check.

The following training courses are available via WebEx for financial institution employees:

EPS Financial Institution Administrator Training This 60-minute session will provide training on the following topics:

The Financial Institution EPS Administrator responsibilities.

Login and password procedures.

The security features of the product.

How to assign privileges and roles to your financial institution employees.

Note: The EPS Financial Institution Administrator Training session is a prerequisite for both the OCS/Manage Customers and Partner Portal training sessions.

Course Cost: $225 or 4.5 Know-It-All Credits (If your financial institution is newly installed, initial training is included in the cost of your implementation.)

Location & Dates

(WebEx) Courses are offered weekly.


EPS Financial Institution OCS/Manage Customers Training This 90-minute session will provide training on the following topics:

How to request boarding of a merchant or member into the application utilizing the Online Customer Setup (OCS).

How to Manage Customers (users, locations, merchants, contacts, terminals, and the Remote Deposit Capture and Merchant Capture configurations).

Note: The Administrator and OCS/Manage Customers training sessions are prerequisites to the Partner Portal training.


Location & Dates


EPS Financial Institution Partner Portal Training This 1.75-hour session will provide training on the following topics:

How to download Ck21 and/or ACH files from the application.

How to run financial institution Intraday and Historical reports.

How to use Velocity to manage risk to your financial institution.

How to utilize Virtual Endorsements.


Location & Dates



EPS Financial Institution Check Processing (Remote Deposit Capture & Merchant Capture) Training This 90-minute session will provide training on the following topics:

How your customer or member will create a deposit using Merchant Capture.

How your customer or member will create a deposit using Remote Deposit Capture.

The processes of the Remote Deposit Capture batch.

How to use the custom and pre-defined reports and other reporting options.

How to use the Transaction Status Summary.

How to edit and/or void transactions.


Location & Dates


EPS Financial Institution Payment Wizards Training This 60-minute session will provide training on the following topics:

How your customer or member can create ACH pre-authorized payments (single or recurring).

How your customer or member can create ACH telephone payments.

How your customer or member can create ACH credits (single or recurring).

How your customer or member can refund a previously processed ACH transaction.

How to use the pre-defined Recurring Payments reports.


Location & Dates



EPS Financial Institution Velocity Refresher Training This 60-minute session will provide training on the following topics:

How to add, edit and view Velocity Settings.

How to configure payment settings.

How to set up email notifications.

The Velocity reporting options.

How to force (approve) or void (deny) suspended transactions.


Location & Dates


EPS Financial Institution Demo Site Training This 120-minute session will provide training on the following topics:

Administrator responsibilities including user setup, login and password procedures, and system security features.

Transaction Processing for Remote Deposit Capture or Merchant Capture and Payment Wizards (if applicable).

How to use the custom and pre-defined reports.

Special notes regarding the Demo Site training session:

1. Your financial institution must have a demo site installed prior to registration. 2. Your scanner should be installed and tested 24 hours prior to the scheduled training session.

Technical difficulties lasting longer than 15 minutes may result in the cancellation of the session and a full refund of the course fee.

3. This course is instructor-led and will use only a telephone conference call. We recommend that you have access to a telephone with speakerphone capabilities during the training session.

4. Sample, temporary, or counter checks will be needed to scan during this training session.


Location & Dates



The following training courses are available on-demand via eLearning for financial institution employees:

EPS Financial Institution Administrator Training Course Cost: $100 or 2 Know-It-All Credits Note: Upon registration, the eLearning course will be available for five calendar days.

EPS Financial Institution Online Customer Setup Training Course Cost: Free or 0 Know-It-All Credits Note: Upon registration, the eLearning course will be available for five calendar days.

EPS Financial Institution Check Processing (RDC and MC) Training Course Cost: $150.00 or 3 Know-It-All Credits Note: Upon registration, the eLearning course will be available for five calendar days.

EPS Financial Institution Velocity Training Course Cost: $150.00 or 3 Know-It-All Credits Note: Upon registration, the eLearning course will be available for five calendar days.

EPS Financial Institution Payment Wizards Training Course Cost: $150.00 or 3 Know-It-All Credits Note: Upon registration, the eLearning course will be available for five calendar days.

EPS Financial Institution Virtual Endorsement Training Course Cost: $50.00 or 1 Know-It-All Credit Note: Upon registration, the eLearning course will be available for five calendar days.


The following training course is available via conference call for merchants or members of the financial institution:

EPS User Training This 90-minute, interactive course will provide the User with the knowledge and hands-on experience to start processing transactions. The topics covered include:

The first-time login and password procedures.

The system security features.

How to process checks (Non-Batch or Batch Processing, as applicable).

How to create a customer database as applicable based on the services available.

How to use the reporting tools.

How to use the Payment Wizards to create ACH pre-authorized payments (single or recurring), ACH telephone payments, ACH credits (single or recurring), ACH refunds, and/or Credit Card transactions (as applicable based on the services installed).

Special Notes regarding EPS User Training:

1. The merchant or member must have the EPS web application installed before registering for this training course.

2. The merchant’s scanner should be installed and tested 24 hours prior to the scheduled training date. This will allow the trainer and attendees to focus on training rather than scanner installation issues. Technical difficulties lasting longer than 15 minutes may result in the cancellation of the session and a full refund of the course fee.

3. This course is instructor-led and uses a telephone conference call only for audio. For training sessions, we recommend that the attendees have access to a telephone with speakerphone capabilities. This is a one-on-one training session. Please register additional locations for the merchant as a separate training session.

4. The merchant or member will need to be prepared to scan checks for deposit or have a sample or temporary check available to complete this training.

Course Cost: $75 or 1.25 Know-It-All Credits


(Conference Call) Please contact [email protected] to register a merchant or member for User training.



The following training courses are available via eLearning for merchants or members of the financial institution:

User Administrator Training This training session covers how the merchant or member administrator will log into the application, the security features, and how to add, edit, enable, disable, and delete a profile.

Course Cost: $25.00 or 0.5 Know-It-All Credits Note: Upon registration, the eLearning course will be available for five calendar days.

EPS Remote Deposit Capture User Training This training session covers how the merchant or member will create a deposit using the Remote Deposit Capture application. We will also discuss how to run reports and how to edit and/or void transactions.


EPS Merchant Capture User Training This training session covers how the merchant or member will create a deposit using the Merchant Capture application. We also address how to run reports and how to edit and/or void transactions.


EPS ACH Collections User Training This training session covers how the Collections process works and how to run reports.


EPS Credit Card Processing User Training This training session covers how to swipe a card, use Quick Pay, use credit card payment wizards, refund a transaction, and generate the associated reports.


EPS Payment Wizards User Training This training session covers how to create a pre-authorized debit (single and recurring), how to issue a single or recurring credit, how to refund a previously processed ACH transaction, and telephone payments.



EPS Education Office Information

Brentwood, Tennessee

The ProfitStars® office in Brentwood, TN, is located at the following address: ProfitStars® – A Jack Henry Company 8 Cadillac Drive, Suite 300 Brentwood, TN 37027 Phone: 615-221-8400 The Brentwood, TN, office is located approximately 10 miles from downtown Nashville.

Hotels and Lodging There are several hotels in the immediate vicinity of the Brentwood, TN, office that will accommodate overnight lodging. Hilton Suites 9000 Overlook Blvd Brentwood, TN 37027 JHA Rate is $96.00/night (Be sure to request the JHA rate.) 615-370-0111 Shuttle service available. _____________________________________________________________________________________ Homewood Suites 5107 Peter Taylor Park Brentwood, TN 37027 JHA Rate $99.00/night (Be sure to request the JHA rate.) 615-377-3332 Shuttle service available. _____________________________________________________________________________________ Extended Stay America 9020 Church Street East Brentwood, TN 37027 615-377-7847 _____________________________________________________________________________________ Studio Plus - Nashville 9025 Church Street East Brentwood, TN 37027 615-373-4272


Airport Information The following information is for the major airport in Nashville, TN, which is located approximately 15 miles from the Brentwood, TN, office.

Nashville International Airport (BNA) The Nashville International Airport (BNA) is located at One Terminal Drive, Nashville, TN 37214, which is just a few minutes outside of downtown Nashville. It is serviced by several major airlines: American Airlines, American Eagle, American Connection, Continental Express, Delta Air Lines, Delta Connection, Frontier Airlines, Skyway/Midwest Express, Southwest Airlines, United Express Airlines, US Airways, US Airways Express, AirCanada, Branson Air Express.

Directions to Brentwood, TN, office from Nashville International Airport (BNA). Depart from Terminal Drive toward I-40 West. Take the ramp on the left for I-40 West (3.6 miles). Keep left onto I-24 East (0.8 miles). At exit 53, take the ramp on the right for I-440 West toward Memphis (2.6 miles). At exit 5, take the ramp on the right for I-65 South toward Huntsville (6.0 miles). At exit 74B, take the ramp on the right for Old Hickory Boulevard / SR-254 West toward Brentwood (0.2 miles). Bear right onto SR-254 West / Old Hickory Boulevard (0.6 miles). Turn left onto Brentwood, Boulevard (0.1 miles). Turn right onto Cadillac Drive. The Brentwood, TN, office will be located on the left (turn into the parking lot at the Creekside Crossing complex sign, which is located on the left). Enter the building, and take the elevator on the left to the third floor. Enter through the door on the right, and the reception desk will be on the left.

Documents

Winter/Spring 2012 EPS Education Course Catalog - spring 2012 eps... · EPS Education Winter/Spring 2012 Catalog Page 4 of 51 Rev. 011812 Online eLearning is a recording of a previously