Why You Need a Business Glossary Now...Why You Need a Business Glossary Now: Connecting Data to the Language of the Business Presenters: Len Silverston, President, Universal Data Models

All Rights Reserved – not to be copied without permissions

Sponsored by:

Why You Need a Business Glossary Now:

Connecting Data to the Language of the Business

Presenters:

Len Silverston, President, Universal Data Models

Jeffrey Giles, Principal Architect, Sandhill Consultants

Robert Lutton, Vice President, Sandhill Consultants

SANDHILLCONSULTANTS All Rights Reserved – not to be copied without permissions | page #

Key Philosophies

• Calm• Aware• Community• Enjoy this time

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All Rights Reserved – not to be copied without permissions

Sponsored by:

Why You Need a Business Glossary Now:

Connecting Data to the Language of the Business

Presenters:

Len Silverston, President, Universal Data Models

Jeffrey Giles, Principal Architect, Sandhill Consultants

Robert Lutton, Vice President, Sandhill Consultants


Your Speakers

Robert LuttonVice President, Sandhill Consultants

Jeffrey GilesPrincipal Architect, Sandhill Consultants

Len SilverstonPresident, Universal Data Models, LLC

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Poll 1

Is your organization currently developing a business glossary?

•Yes

•No, and not on the horizon

•Not yet, but reviewing options

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Is your organizations using templates to jump-start your Business Glossary efforts?

•Yes

•No

Poll 2

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Glossary + Dictionary = CatalogWhat is a business glossary?

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A compendium of business terms and definitions that have been approved by stakeholders and are maintained and governed. (Office of the National Coordinator for Health Information Technology)

A collection of business glossary terms, definitions and other information that provide an authoritative source across business operations


Glossary + Dictionary = CatalogWhat is a business glossary?

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SANDHILLCONSULTANTS All Rights Reserved – not to be copied without permissions | page # 8


‘communicationem’

"a making common”

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Communication

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Intent Message Received Perceptions

Based on Berlo’s SMCR Model

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Challenges

•So many terms!

•Too much time!

•Quality!

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A LOT OF WORK!!!!!!!

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Re-use!

DomainsTaxonomyTerms

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Universal Domains

PARTY

ORDER

PRODUCT/OFFERING

INVOICING,PAYMENT

FINANCE,ACCOUNTING

HR

WORK EFFORT LOGISTICS

IT

CUSTOMER

PARTNER

EMPLOYEE

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Industries

PARTY

POLICY

INSURANCE PRODUCT

INVOICING/PAYMENT

ACCOUNTING

CLAIMSDOCUMENTSHIPMENT

PARTY

APPOINTMENT

HEALTHCAREOFFERING

INVOICING/PAYMENT

ACCOUNTING

HEALTH CARE DELIVERY

MED EQUIP& SUPPLIES

Health CareInsurance

PARTY

ENGAGEMENT

SERVICE

INVOICING/PAYMENT

ACCOUNTING

DELIVERABLEDOCUMENTSHIPMENT

ProfessionalServices

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UBG Financial Services and Banking Domains

ACCOUNTING

RULEs

WORK EFFORT

ITHR

ACCOUNT TRANSACTION

CLIENTFINANCIALPRODUCT

AGREEMENTPARTNER ACCOUNT

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UBG Manufacturing Domains

CUSTOMER

ORDER

PRODUCT/INVENTORY

INVOICING,PAYMENT

FINANCE,ACCOUNTING

HR

WORK EFFORT LOGISTICS

IT

PARTNER

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UBG Professional Services Domains

CLIENT SERVICE

ENGAGEMENT

INVOICING/PAYMENT

ACCOUNTING

DELIVERABLEDOCUMENTSHIPMENT

IT

HR

PARTNER

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Poll 3

In your organization, which domain is of the greatest interest?

Common

• Customer

• Product

• Financial

• Other?

Industry

• Financial Services

• Healthcare

• Insurance

• Other?

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Structure Within Domains

• Common Reference Terms1.Time

….1.Unit Of Measure

1.Unit Of Measure Abbreviation2.Unit of Measure Type…

• People and Organizations1.Person

1.1 Person Role1.1.1 Salesperson1.1.2 Family Member1.1.3 Worker1.1.4 Employee1.1.5 Contractor1.1.6 Contact1.1.7 Manager

1.2 Person Name1.2.1 Name Type1.2.2 Name Component1.2.3 Person First Name 1.2.4 Person Middle Name 1.2.5 Person Last Name1.2.6 Person Suffix 1.2.7 Person Nickname1.2.8 Person Mother’s Maiden Name

…• Product

1. Service2. Good3. Solution

Financial Services

1. Person Role

1. Retail Investor

2. Financial Advisor

2. Organization Role

1. Financial Institution

2. Institutional Investor

3. Contra Broker

4. Clearing Agent

5. Dealer

6. Broker

7. Credit Rating Agency

8. Market Data Provider

9. Financial Underwriter

3. Party Role

1. Client

2. Beneficiary

3. Trustor

4. Trustee

5. Loan Customer

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Jump-Start Definitions!

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Definition Guidelines

GOVERN YOUR DEFINITIONS!

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Why not just get from industry or dictionary?

URL: https://ichgcp.net/1-glossary Term: [1.44] ProtocolDefinition: A document that describes the objective(s), design, methodology, statistical considerations, and organization of a trial. The protocol usually also gives the background and rationale for the trial, but these could be provided in other protocol referenced documents. Throughout the ICH GCP Guideline the term protocol refers to protocol and protocol amendments.

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5

Course of action?

Way things are

done?

Objective(s) of trial?

Amendments different than protocol?

Defining protocol

or ‘clinical trial

protocol’

https://ichgcp.net/1-glossary


UDM Definition

• Protocol: The means, methods, methodology, procedures and/or rules prescribing a course of action or way that something should be accomplished and that is agreed to by people, organizations, and/or other types of parties.

• Protocol description: Protocols may be related to REGULATIONs (either ORGANIZATION REGULATIONs or GOVERNMENTAL REGULATIONs) that impose penalties for noncompliance.

• Clinical Trial Protocol: A type of PROTOCOL that states the ways in which a clinical trial should be conducted.

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CUSTOMER

A role played by a person or organization that has purchased, been shipped, or used products from our enterprise.

For example, if "John Smith" has bought products from our enterprise at any point in time, then this person would be considered a customer. Likewise if "AAA Company" has been shipped products from our enterprise, then they would be considered a customer. If “Jane Doe” was a current prospect and is contemplating buying products soon but has not yet purchased, been shipped or used our products, she is not considered a customer.

UBG Repository template definition

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Steps in Re-Use

1) Points

2) Possibilities

3) Phrases

4) Pick

5) Propose

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Possible Result

• A role played by a person or organization that has purchased, been shipped, or used products from our enterprise. Customers also include resellers of our products.

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Universal Business Glossary Template Definition

PRODUCT

A good, service, or solution (combining goods and services) that is, was, or will be offered for sale. Products include both tangible goods, which are called GOODs, and non-tangible offerings, which are called SERVICEs. For example, a GOOD may include specific types of pens, furniture, equipment, or anything that can be physically stored. (Even a software program, which is a GOOD, can be physically stored.) The alternate subtype, SERVICE, is for products that involve selling people's time and expertise such as consulting services, legal services, or any other services that provide time and/or expertise.

Thus, ‘A254 Widget’, an offering that our enterprise provides, is a product.

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Universal Business Glossary (common modification)

PRODUCT

A good, service, or solution (combining goods and services) that is, was, or will be offered for sale by our enterprise. Products include both tangible goods, which are called GOODs, and non-tangible offerings, which are called SERVICEs. For example, a GOOD may include specific types of pens, furniture, equipment, or anything that can be physically stored. (Even a software program, which is a GOOD, can be physically stored.) The alternate subtype, SERVICE, is for products that involve selling people's time and expertise such as consulting services, legal services, or any other services that provide time and/or expertise.

Thus, ‘A254 Widget’, an offering that our enterprise provides, is a product. A product that our competitor offers, namely, ‘B57 Widget’ is not considered a ‘product’ and will be considered a ‘competitive offering’.

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Per Definition

Average time spent:

4 hours

Average time saved

50%

Thousands of terms

Thousands of hours saved!

Better Quality

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DO NOT START FROM SCRATCH!!!!!

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Poll 4

What is most critical to your organization regarding definitions?

Developing solid, meaningful definitions?

Jump-starting definition? (saving time and money)

Common understanding of terms?

Organizing terms within a catalog/taxonomy?

Other?

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Universal Business Glossary Advantages

• Jumpstart

• Time dramatically reduced

• Starting point

• Major functions and industries

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Data Catalog Architecture

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Technology People & Business

Alignment Between Business & IT

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Data Catalog Management

•Business Meaning

•Business Policies and Rules

•Term Governance

•Data Catalog Connections

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Terms and Structure

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Term Lineage

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Different Contexts

Lineage Across Industry Domains

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Poll 5

How are you planning on technically storing your business glossary?

• Excel spreadsheet

• SharePoint

• Data catalog product

• Data catalog with jump-started definitions

• Other?

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Possibilities

• If you would like the bullet point list of the 16 definition guidelines, please email me at [email protected]

• Challenge us. Give us one term to define and we will show you how to increase quality while saving time and money

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mailto:[email protected]


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Questions?

Robert Lutton

+1 (905) 847-6882 or [email protected]

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Documents

Why You Need a Business Glossary Now...Why You Need a Business Glossary Now: Connecting Data to the Language of the Business Presenters: Len Silverston, President, Universal Data Models