White Paper Presentation-Owens

Bridging the Communication Gap

Between Workforce Generations

By: Cara Owens

MMC 680 | Bellevue University

Agenda

u  4 Workplace Generations

u  Characteristics

u  Communication Issues

u  Negative Impact

u  Solution

•  Born Between 1925-1945

•  Comprise 15.6% of Workforce

•  Dedicated, Respects Authority, Believes Age = Seniority

Traditionalists



•  Ambitious, Educated, Strong Work Ethic

Baby Boomers



•  Independent, Results Driven, Work to Live

Generation X



•  Techno Savvy (Digital Generation), Confident, Family Focused, Innovative

Millennials

Characteristics

Communication Issues

u Lack of Communication

o  Lack of Trust

Example: Traditionalists and Baby Boomers not transferring knowledge

u Miscommunication

o  Differing Preferred Styles

Example: Millennials prefer text messaging, social media, and e-mails

Negative Impact on Workplace

u Decreased Productivity

u Decreased Morale

u Lack of Teamwork

u Increased Frustration

u Tension Between Employees

u Increased Turnover

Suggestions for Improvement

u Increase Generational Awareness

o  Helps Eliminate Stereotypes and Misconceptions

u Implement Employee Meetings, Encouraging Open Communication

o  Helps Build a Cohesive Team

u Instate An Organization-Wide Generational Diversity Training

o  Helps Employees Improve Knowledge and Encourages Respect

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and Generational Effects on Communication.pdf

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References