WhatsUpGoldv15.0

User Guide

OverviewWhatsUp Gold Overview .......................................................................................................................................... 17 Welcome to Ipswitch WhatsUp Gold ...................................................................................................... 17 WhatsUp Gold editions ................................................................................................................................ 19 New in Ipswitch WhatsUp Gold................................................................................................................. 23 Sending feedback .......................................................................................................................................... 23 Finding more information and updates................................................................................................. 24 Getting Familar with WhatsUp Gold ....................................................................................................... 25

DevicesDiscovery Console ...................................................................................................................................................... 47 Learning about the Discovery Console .................................................................................................. 47 Discovering network devices ..................................................................................................................... 48 Using Device Roles......................................................................................................................................... 62 Managing device roles ................................................................................................................................. 70 Using Devices ............................................................................................................................................................... 73 Viewing devices in WhatsUp Gold ........................................................................................................... 73 About device icons ........................................................................................................................................ 75 Using Credentials ........................................................................................................................................... 75 Searching for devices .................................................................................................................................... 76 Understanding group access and user rights for Find Device ....................................................... 77 Searching for devices with interface traffic .......................................................................................... 77 Using Device Groups ................................................................................................................................................. 79 Using device groups...................................................................................................................................... 79 Creating device groups ................................................................................................................................ 80 Configuring Dynamic Groups .................................................................................................................... 81 Dynamic Group examples ........................................................................................................................... 83 Using the Dynamic Group builder ........................................................................................................... 91 Using Maps.................................................................................................................................................................... 93 Using the Map View....................................................................................................................................... 93 About Map View device limitations ......................................................................................................... 95 Managing devices ...................................................................................................................................................... 97 Learning about devices ................................................................................................................................ 97 Using Device Properties ........................................................................................................................................ 118 Working with Device Properties ............................................................................................................ 119 Using Device Properties - Summary ..................................................................................................... 120 Using Device Properties - General........................................................................................................ 121 i

Device Properties - Performance Monitors ........................................................................................ 121 Using Device Properties - Active Monitors......................................................................................... 123 Using Device Properties - Passive Monitors....................................................................................... 123 Using Device Properties - Actions ......................................................................................................... 123 Using Device Properties - Credentials ................................................................................................. 124 Using Device Properties - Polling .......................................................................................................... 125 Using Device Properties - Virtualization.............................................................................................. 126 Using Device Properties - Notes ............................................................................................................ 127 Using Device Properties - Custom Links ............................................................................................. 127 Using Device Properties - Attributes .................................................................................................... 128 Using the DeviceIdentifier attribute ..................................................................................................... 128 Using Device Property - Menus .............................................................................................................. 129 Using WhatsConfigured Device Properties - Tasks ......................................................................... 130 Using Network Tools .............................................................................................................................................. 131 Using the Ping tool ..................................................................................................................................... 132 Using the Traceroute tool ........................................................................................................................ 133 Using the Lookup tool ............................................................................................................................... 133 Using the Telnet tool.................................................................................................................................. 134 Using the SNMP MIB Walker .................................................................................................................... 135 Using the SNMP MIB Explorer ................................................................................................................. 138 Using the MAC Address Tool................................................................................................................... 139 Using the Web Performance Monitor .................................................................................................. 141 Using the Web Task Manager ................................................................................................................. 144 Monitoring Devices .................................................................................................................................... 154 Scenario: ......................................................................................................................................................... 269 Using Actions ................................................................................................................................................ 271 Required for SMS Direct Actions ............................................................................................................ 282 Select a Device ............................................................................................................................................. 307 Dynamic Groups - Delete Devices ......................................................................................................... 307 Configure Data Collection Advanced Settings ................................................................................. 307 Using Network Tools to view real-time data ..................................................................................... 308 Network Interfaces...................................................................................................................................... 308 Add/Edit Network Interface ..................................................................................................................... 308 Ping Advanced Settings ............................................................................................................................ 309 Passive Monitor: Select Event Type ...................................................................................................... 309 Monitor Properties - Select Monitor Type .......................................................................................... 309 Monitor Properties - Set Polling Interval and Dependencies ...................................................... 309 ii

Passive Monitor: Actions ........................................................................................................................... 310 Monitor Properties - Setup Actions for Device State Changes ................................................... 310 Active Monitor Advanced Properties ................................................................................................... 310 APC UPS Performance Monitor .............................................................................................................. 311 Select Action and State ............................................................................................................................. 311 Select Credentials........................................................................................................................................ 311 Device Dependencies ................................................................................................................................ 312 About Dynamic Group Properties ......................................................................................................... 313 Using the Dynamic Group Rule Editor ................................................................................................. 315 MIB Walker Advanced Parameters ........................................................................................................ 317 Add/Edit WMI Performance Counter ................................................................................................... 321 Select WMI Performance Counter for WMI monitor ....................................................................... 321 Selecting a Performance Counter ......................................................................................................... 322 Add/Edit SNMP Performance Counter ................................................................................................ 322 APC UPS Active Monitor ........................................................................................................................... 323 Diagnostic Tool ............................................................................................................................................ 326 Re-enabling the Telnet protocol handler ........................................................................................... 326 Selecting a Performance Monitor Type ............................................................................................... 326 Add Custom Link ......................................................................................................................................... 327 Add a Device Attribute .............................................................................................................................. 327 Bulk Field Change - Action Policy .......................................................................................................... 327 Bulk Field Change - Active Monitor ...................................................................................................... 327 Bulk Field Change - Active Monitor Properties................................................................................. 328 Bulk Field Change - Attribute .................................................................................................................. 328 Bulk Field Change - Credentials ............................................................................................................. 329 Bulk Field Change - Device Type ........................................................................................................... 329 Bulk Field Change - Down Dependency ............................................................................................. 329 Bulk Field Change - Maintenance Mode ............................................................................................. 329 Bulk Field Change - Notes ........................................................................................................................ 330 Bulk Field Change - Passive Monitor .................................................................................................... 330 Bulk Field Change - Passive Monitor Properties............................................................................... 331 Bulk Field Change - Performance Monitor ......................................................................................... 331 Bulk Field Change - Polling Interval ...................................................................................................... 331 Bulk Field Change - Up Dependency ................................................................................................... 332 Hub Transport Server Role thresholds ................................................................................................. 332 Outlook Web Access Server Role thresholds..................................................................................... 333 Mailbox Server Role thresholds.............................................................................................................. 334 iii

Selecting or Creating an Action ............................................................................................................. 335 Setting Advanced Properties for a HTTP Content Monitor .......................................................... 335 Setting Advanced Properties for an Email Active Monitor ........................................................... 336 Configure CPU Threshold ......................................................................................................................... 337

HomeUnderstanding and using dashboards ............................................................................................................ 339 Learning about dashboards .................................................................................................................... 339 Overview of dashboard report categories ......................................................................................... 340 Adding dashboard reports to a dashboard view ............................................................................. 342 Searching for dashboard reports ........................................................................................................... 345 Working with dashboard views.............................................................................................................. 346 Changing dashboard content ................................................................................................................ 348 Using the dashboard report menu ....................................................................................................... 348 Configuring a dashboard report ............................................................................................................ 349 Moving dashboard reports within a dashboard view .................................................................... 350 Navigating dashboard views .................................................................................................................. 351 Types of dashboards............................................................................................................................................... 352 About types of dashboards ..................................................................................................................... 352 Home Dashboard ........................................................................................................................................ 353 Device Status dashboard .......................................................................................................................... 354 Top 10 Dashboard....................................................................................................................................... 356 Using Favorites ......................................................................................................................................................... 358 Using the Favorites toolbar ..................................................................................................................... 358 Adding Favorites ......................................................................................................................................... 358 Editing Favorites .......................................................................................................................................... 360 Dashboard reports .................................................................................................................................................. 362 CPU Utilization reports .............................................................................................................................. 363 Custom Performance Monitor reports ................................................................................................ 369 Disk Utilization reports .............................................................................................................................. 374 Flow Monitor reports ................................................................................................................................. 382 General reports ............................................................................................................................................ 407 Interface Errors and Discards reports ................................................................................................... 423 Interface Utilization reports ..................................................................................................................... 431 Inventory reports ......................................................................................................................................... 441 Memory Utilization reports ...................................................................................................................... 445 Performance-Historic reports ................................................................................................................. 451 iv

Performance-Last Poll reports ................................................................................................................ 469 Ping Availability and Response Time reports .................................................................................... 481 Problem Areas reports ............................................................................................................................... 489 Problem Areas Specific Device ............................................................................................................... 501 Remote/Central reports ............................................................................................................................ 507 Split Second Graph reports...................................................................................................................... 536 Threshold reports ........................................................................................................................................ 552 Top 10 reports .............................................................................................................................................. 561 Virtualization reports ................................................................................................................................. 570 Wireless reports ........................................................................................................................................... 577 ELM reports.................................................................................................................................................... 585 Dashboard Report - Remote Site ........................................................................................................... 587 Creating and modifying user accounts ............................................................................................... 587 Using the Remote/Central dashboard reports ................................................................................. 589

MonitoringWorking with monitor reports ............................................................................................................................ 592 Viewing device reports.............................................................................................................................. 592 Viewing group reports .............................................................................................................................. 594 Changing the report date range ............................................................................................................ 597 Using Business Hours settings in monitor reports .......................................................................... 598 Viewing real-time data in monitor reports......................................................................................... 600 About report refresh intervals ................................................................................................................ 601 Changing the date range ......................................................................................................................... 602 Using the Zoom tool .................................................................................................................................. 603 Using paging options ................................................................................................................................ 604 Changing preferences ............................................................................................................................... 604 Using the WhatsUp Gold toolbar buttons.......................................................................................... 606 Configuring monitor report charts ....................................................................................................... 606 Resizing and sorting report columns ................................................................................................... 607 Disabling Instant Info popups ................................................................................................................ 608 Understanding the Graph Types ........................................................................................................... 610 Using Favorites ......................................................................................................................................................... 612 Using the Favorites toolbar ..................................................................................................................... 612 Adding Favorites ......................................................................................................................................... 612 Editing Favorites .......................................................................................................................................... 614

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Using WhatsUp Gold monitor reports.............................................................................................................. 616 List of reports and logs .............................................................................................................................. 616 Learning about monitor reports ............................................................................................................ 619 Device Properties - Performance Monitors ........................................................................................ 622 Using the Performance Monitor Library ............................................................................................. 624 Scheduling reports ..................................................................................................................................... 625 Exporting reports and logs ...................................................................................................................... 626 Emailing reports and logs ........................................................................................................................ 627 Printing reports and logs .......................................................................................................................... 628 Viewing scheduled reports ...................................................................................................................... 628 Performance monitor reports ............................................................................................................................. 630 Learning about performance monitors............................................................................................... 630 CPU Utilization.............................................................................................................................................. 631 Disk Utilization ............................................................................................................................................. 633 Memory Utilization ..................................................................................................................................... 636 Custom ............................................................................................................................................................ 639 Network monitor reports ...................................................................................................................................... 641 Learning about network monitors ........................................................................................................ 641 Interface Utilization .................................................................................................................................... 642 Interface Traffic ............................................................................................................................................ 644 Ping Response Time ................................................................................................................................... 647 Ping Availability ........................................................................................................................................... 650 Interface Discards ........................................................................................................................................ 654 Interface Errors ............................................................................................................................................. 656 Using Device monitor reports ............................................................................................................................. 659 Learning about Device monitors ........................................................................................................... 659 Active Monitor Availability....................................................................................................................... 659 Active Monitor Outages ............................................................................................................................ 662 Device Uptime .............................................................................................................................................. 663 Device Health................................................................................................................................................ 665 State Change Acknowledgment............................................................................................................ 666 State Change Timeline .............................................................................................................................. 667 Top 10 Dashboard....................................................................................................................................... 669 Remote Site Log........................................................................................................................................... 670 Report body................................................................................................................................................... 670 Remote Site Status ...................................................................................................................................... 670 Report Body 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Diagnostic Report ....................................................................................................................................... 671 Maximum report records.......................................................................................................................... 671 Business Hours report settings ............................................................................................................... 672 WhatsConnected Device Info ................................................................................................................. 672 Device State Legend .................................................................................................................................. 674

LogsWorking with logs.................................................................................................................................................... 676 Learning about Logs .................................................................................................................................. 676 Selecting a device to view logs .............................................................................................................. 677 Changing the report or log date range ............................................................................................... 678 Changing the date range ......................................................................................................................... 678 Using paging options ................................................................................................................................ 679 Navigating between logs ......................................................................................................................... 680 Printing reports and logs .......................................................................................................................... 680 Using the WhatsUp Gold toolbar buttons.......................................................................................... 680 Using Manage Web Server ....................................................................................................................... 681 Managing Action Policies ......................................................................................................................... 682 Viewing payload details ............................................................................................................................ 683 Changing preferences ............................................................................................................................... 684 Using WhatsUp Gold System Logs .................................................................................................................... 686 Action Log ...................................................................................................................................................... 687 Error Logs ....................................................................................................................................................... 688 SNMP Trap Log ............................................................................................................................................. 692 Syslog............................................................................................................................................................... 694 Windows Event Log .................................................................................................................................... 696 Activity Log .................................................................................................................................................... 698 Scheduled Report Log ............................................................................................................................... 699 Recurring Action Log ................................................................................................................................. 700 Web User Activity Log ............................................................................................................................... 701 WhatsVirtual Event Log ............................................................................................................................. 702 Using WhatsUp Gold Group / Device Logs..................................................................................................... 704 Actions Applied............................................................................................................................................ 704 Blackout Summary Log ............................................................................................................................. 705 Monitors Applied......................................................................................................................................... 707 Quarterly Availability Summary ............................................................................................................. 708 State Summary ............................................................................................................................................. 710 vii

Alert CenterWorking with Alert Center reports .................................................................................................................... 713 Using Alert Center reports ....................................................................................................................... 713 Filtering the Items Report ........................................................................................................................ 713 Using the Item History report ................................................................................................................. 714 Updating Alert Center items ................................................................................................................... 715 A note about notifications ....................................................................................................................... 717 Understanding resolving items - examples ....................................................................................... 717 Filtering the Log Report ............................................................................................................................ 718 Configuring Alert Center records to expire ....................................................................................... 719 Using the Alerts Home reports ........................................................................................................................... 720 Using the Performance CPU threshold report .................................................................................. 721 Using the Performance Custom threshold report ........................................................................... 721 Using the Performance Disk threshold report .................................................................................. 721 Using the Performance Interface threshold report ......................................................................... 722 Using the Interface Errors and Discards threshold report ............................................................ 722 Using the Performance Memory threshold report.......................................................................... 723 Using the Performance Ping Availability threshold report .......................................................... 723 Using the Ping Response Time threshold report ............................................................................. 724 Using the SNMP Trap threshold report ............................................................................................... 724 Using the Syslog threshold report ........................................................................................................ 725 Using the Windows Event Log threshold report.............................................................................. 725 Using the Flow Monitor Conversation Partners threshold report ............................................. 726 Using the Flow Monitor Custom threshold report .......................................................................... 726 Using the Flow Monitor Failed Connections threshold report ................................................... 727 Flow Monitor Interface Traffic threshold report............................................................................... 727 Using the Flow Monitor Top Sender/Receiver threshold report ................................................ 728 Using the Blackout Summary threshold report................................................................................ 728 Using the WhatsUp Health threshold report..................................................................................... 729 Failover threshold report .......................................................................................................................... 729 Using the WhatsConfigured Threshold report ................................................................................. 729 WhatsVirtual events threshold report.................................................................................................. 730 Configuring notifications ...................................................................................................................................... 731 Using Alert Center and actions............................................................................................................... 731 Alert Center Percent Variables................................................................................................................ 732 Using Alert Center Notification Policy options ................................................................................. 733 Configuring a notification policy ........................................................................................................... 734 viii

Configuring an Alert Center email notification ................................................................................ 736 Configuring an Alert Center SMS Direct notification ..................................................................... 738 Configuring an Alert Center SMS Action notification .................................................................... 741 Configuring email notification message settings............................................................................ 743 Stopping a running notification policy ............................................................................................... 744 Using the Email Action .............................................................................................................................. 745 Using the SMS Direct Action ................................................................................................................... 745 Using the SMS Action ................................................................................................................................ 746 Configuring thresholds.......................................................................................................................................... 747 Configuring Alert Center thresholds .................................................................................................... 748 Selecting threshold devices .................................................................................................................... 749 Configuring performance thresholds .................................................................................................. 753 Configuring passive thresholds ............................................................................................................. 770 Configuring Flow Monitor thresholds ................................................................................................. 777 Configuring system thresholds .............................................................................................................. 790 Notification Policy Graph View ............................................................................................................... 799 Threshold Devices ....................................................................................................................................... 800 Alert Center Item Details .......................................................................................................................... 801 Netflow database record types .............................................................................................................. 802 Reducing the WhatsUp database size ................................................................................................. 802 Reducing the number of raw, hourly, or daily data records ........................................................ 803 Reducing the number of host records ................................................................................................. 803 Restarting the Flow Collector service................................................................................................... 803 Reducing performance monitors .......................................................................................................... 804 WhatsUp discovery service is down ..................................................................................................... 804 WhatsUp web service SQL queries exceed threshold .................................................................... 804 WhatsUp web service is down ................................................................................................................ 806 WhatsUp web service HTTP responses exceed threshold ............................................................ 806 WhatsUp polling service SQL queries exceed threshold .............................................................. 808 WhatsUp polling service is down .......................................................................................................... 809 Troubleshooting the WhatsUp Health Threshold ........................................................................... 810 Changing how long report data is stored .......................................................................................... 811 Reducing passive monitor records ....................................................................................................... 811 Reducing expired records ........................................................................................................................ 814 Database Tools Table Maintenance...................................................................................................... 814 Program Options - Report Data.............................................................................................................. 815 Configure CPU Utilization ........................................................................................................................ 816 ix

Configure Disk Utilization ........................................................................................................................ 816 Configure Memory Utilization ................................................................................................................ 817 Configure Ping Latency and Availability ............................................................................................. 817 Configure Data Collection Advanced Settings ................................................................................. 817 Creating global custom performance monitors .............................................................................. 818 Creating device-specific custom performance monitors ............................................................. 818 Reducing ActiveMonitorStateChangeLog ......................................................................................... 818 Reducing StatisticalInterface .................................................................................................................. 819 Bulk Field Change - Performance Monitor ......................................................................................... 820 Configure Interface Data Collection ..................................................................................................... 823 Monitored devices exceeds license limit ............................................................................................ 824 Flow Threshold Hosts ................................................................................................................................ 825 Select Notification Type ............................................................................................................................ 826 Reducing performance monitor records ............................................................................................ 826 Reducing PassiveMonitorActivityLog .................................................................................................. 827 Configure VMware event listener .......................................................................................................... 829

AdminUsing WhatsUp Gold Admin features .............................................................................................................. 832 Using Admin features ................................................................................................................................ 832 Home ............................................................................................................................................................................ 834 Using Admin Console ................................................................................................................................ 834 Opening NM Console from the Web interface ................................................................................. 834 Libraries ....................................................................................................................................................................... 835 Using the Monitor Library ........................................................................................................................ 835 Using the Credentials Library .................................................................................................................. 836 Scheduled................................................................................................................................................................... 842 Adding and editing a Recurring Action .............................................................................................. 842 Using Admin Scheduled features .......................................................................................................... 843 System Administration .......................................................................................................................................... 845 Managing WhatsUp Gold server options ........................................................................................... 845 Using the SNMP MIB Manager ................................................................................................................ 845 Setting LDAP credentials .......................................................................................................................... 848 Translation Groups ..................................................................................................................................... 851 Managing users and groups .................................................................................................................... 852

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Options ........................................................................................................................................................................ 865 Configuring Email settings....................................................................................................................... 866 Changing preferences ............................................................................................................................... 867 Managing dashboard views .................................................................................................................... 868 Using the Program Options ..................................................................................................................... 871 Setting Advanced Options ....................................................................................................................... 881 Types of SNMP Trap Monitors................................................................................................................. 882 Common SNMP Traps ................................................................................................................................ 882 Select computer........................................................................................................................................... 883 FTP server user permissions .................................................................................................................... 883 WMI .................................................................................................................................................................. 884 Event Viewer ................................................................................................................................................. 884 Payload Definition....................................................................................................................................... 884 SMS Providers ............................................................................................................................................... 884 Setting Modem Connection Preferences ........................................................................................... 884 Configure Memory Threshold................................................................................................................. 885 Configure Disk Performance - Exchange ............................................................................................ 885 Configure System Thresholds ................................................................................................................. 886 Configure Links Thresholds ..................................................................................................................... 886 Configure Queues Thresholds ................................................................................................................ 887 Adding Custom Thresholds ..................................................................................................................... 887 FTP server user permissions .................................................................................................................... 887 Configure Disk Performance ................................................................................................................... 888 Configure Disk space Threshold ............................................................................................................ 888 Configure System Threshold ................................................................................................................... 888 Configure Buffers Threshold ................................................................................................................... 888 Configure Locks Threshold ...................................................................................................................... 888 Configure Cache Threshold ..................................................................................................................... 889 Configure Transactions Threshold ........................................................................................................ 889 Configure Users Threshold ...................................................................................................................... 889 Configure Alerts Threshold ...................................................................................................................... 889 SQL Server Services..................................................................................................................................... 890 Selecting a Device ....................................................................................................................................... 891 Selecting computers .................................................................................................................................. 891 Configuring CPU Threshold ..................................................................................................................... 892 Setting Advanced Properties for a HTTP Content Monitor .......................................................... 892 Setting Advanced Properties for an Email Active Monitor ........................................................... 892 xi

Selecting a blackout period ..................................................................................................................... 894 Importing a MIB file .................................................................................................................................... 894 Hub Transport Server Role Thresholds ................................................................................................ 894 Select Action Type ...................................................................................................................................... 896 WinEvent Condition ................................................................................................................................... 896

Using SNMP FeaturesSNMP overview......................................................................................................................................................... 898 Enabling SNMP on Windows devices ............................................................................................................... 899 Monitoring an SNMP Service ............................................................................................................................... 899 About the SNMP Agent or Manager ................................................................................................................. 900 About the SNMP Management Information Base ....................................................................................... 900 About SNMP Object Names and Identifiers ................................................................................................... 901 Using the SNMP MIB Manager ............................................................................................................................ 901 Using the SNMP MIB Manager to troubleshoot MIB files .......................................................................... 902 About the SNMP operations ................................................................................................................................ 904 Using a custom name for SNMP device interfaces ...................................................................................... 905 Configuring a custom name (ifAlias) for an SNMP device interface ......................................... 905 About SNMP Security ............................................................................................................................................. 908 Using the Trap Definition Import Tool ............................................................................................................. 908

Extending WhatsUp Gold with custom scriptingExtending WhatsUp Gold with scripting ......................................................................................................... 909 Scripting Active Monitors ..................................................................................................................................... 910 Using the Context object with Active Monitors ............................................................................... 911 Example Active Script Active Monitors ............................................................................................... 913 Scripting Performance Monitors ........................................................................................................................ 926 Using the Context object with Performance Monitors .................................................................. 928 Example Active Script Performance Monitors .................................................................................. 931 Scripting Actions ...................................................................................................................................................... 936 Using the Context object with Actions ............................................................................................... 937 Example Active Script Actions ................................................................................................................ 939

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Using the SNMP APICoreAsp.SnmpRqst ..................................................................................................................................... 942 CoreAsp.ComResult.................................................................................................................................... 945 CoreAsp.ComSnmpResponse ................................................................................................................. 945 Example scripts using the SNMP API .................................................................................................... 946 Troubleshooting the SNMP API.............................................................................................................. 949

Troubleshooting and MaintenanceTroubleshooting your network .......................................................................................................................... 951 Maintaining the Database .................................................................................................................................... 952 About the database tools ......................................................................................................................... 952 Recovering from a "Version Mismatch" error ................................................................................................ 955 Task Tray Application fails on Windows Vista................................................................................................ 955 Co-located SQL Server and WhatsUp Gold server clocks must be synchronized............................. 956 Connecting to a Remote Desktop ..................................................................................................................... 956 WhatsUp Gold engine message ......................................................................................................................... 956 Troubleshooting SNMP and WMI connections ............................................................................................. 957 Re-enabling the Telnet protocol handler........................................................................................................ 958 Passive Monitor payload limitation................................................................................................................... 958 Receiving entries in the SNMP Trap Log ......................................................................................................... 959 Recommended SMS modems and troubleshooting tips .......................................................................... 959 Uninstalling Ipswitch WhatsUp Gold ................................................................................................................ 961 Troubleshooting the WhatsUp Health Threshold ........................................................................................ 962

Using WhatsUp Gold Flow MonitorFlow Monitor Overview ......................................................................................................................................... 964 Welcome to WhatsUp Gold Flow Monitor ......................................................................................... 964 What is Flow Monitor? ............................................................................................................................... 965 How does Flow Monitor work?............................................................................................................... 965 System requirements ................................................................................................................................. 967 Flow Monitor Home ................................................................................................................................... 968 Preparing network devices .................................................................................................................................. 972 Determining which network devices to monitor ............................................................................ 972 Manually configuring devices to export flow data to Flow Monitor ........................................ 973 Configuring sFlow enabled devices to export flow data to Flow Monitor ............................. 975 About Flexible NetFlow ............................................................................................................................ 979 xiii

About Network Based Application Recognition (NBAR) ............................................................... 983 About CBQoS ................................................................................................................................................ 984 Viewing potential Flow Monitor sources ............................................................................................ 988 Using Flow Monitor to Configure Cisco NetFlow Devices ............................................................ 989 Managing Flow Sources ........................................................................................................................................ 992 About Flow Sources ................................................................................................................................... 992 Configuring Flow Monitor to listen for NetFlow data .................................................................... 993 Viewing Flow Sources ................................................................................................................................ 994 Configuring a Flow Source....................................................................................................................... 996 Creating flow sources .............................................................................................................................. 1004 Managing Flow Monitor Settings .................................................................................................................... 1006 Flow Monitor Settings ............................................................................................................................. 1006 Configure Flow Monitor to listen for NetFlow data ...................................................................... 1011 Setting the logging level ........................................................................................................................ 1011 Data retention strategy and tuning.................................................................................................... 1012 Configuring data retention settings ................................................................................................... 1014 Configuring Applications .................................................................................................................................... 1018 Monitoring traffic on non-standard ports ........................................................................................ 1018 Configure Applications ........................................................................................................................... 1019 Map Ports to Application ........................................................................................................................ 1021 Configuring Flow Groups.................................................................................................................................... 1022 Using Flow Groups.................................................................................................................................... 1022 Flow Groups ................................................................................................................................................ 1023 Flow Group .................................................................................................................................................. 1023 Configuring Type of Service............................................................................................................................... 1025 Flow Types of Service............................................................................................................................... 1025 Edit Flow Type of Service........................................................................................................................ 1026 Managing unclassified traffic ............................................................................................................................ 1027 Classifying traffic that is considered unclassified .......................................................................... 1027 Flow Unclassified Traffic ......................................................................................................................... 1028 Configuring Data Export Settings .................................................................................................................... 1030 Flow Export Settings ................................................................................................................................ 1030

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Maintaining Flow Databases ............................................................................................................................. 1032 Flow Database Table Maintenance ..................................................................................................... 1032 Stopping or restarting the collector ................................................................................................... 1034 Backing up and restoring the Flow Monitor databases .............................................................. 1035 Using the database backup and restore backup utility for Flow Monitor ............................ 1035 Managing users and user rights ....................................................................................................................... 1036 Using Flow Monitor reports ............................................................................................................................... 1038 About the Flow Monitor Reports group ........................................................................................... 1038 About the Interface Details report ...................................................................................................... 1039 Flow Monitor Interface Overview report .......................................................................................... 1048 Flow Log ....................................................................................................................................................... 1052 Flow Bandwidth Usage report .............................................................................................................. 1056 Flow Interface Usage Report ................................................................................................................. 1059 About the NBAR and CBQoS Reports ................................................................................................. 1061 Using Scheduled Reports: printing, exporting, and emailing reports ................................... 1064 Using Flow Monitor dashboard reports ........................................................................................................ 1066 Understanding Flow Monitor dashboard reports ......................................................................... 1066 Navigating dashboard reports ............................................................................................................. 1068 Configuring dashboard reports ........................................................................................................... 1073 Exporting dashboard report data........................................................................................................ 1075 Linking to Flow Monitor reports from WhatsUp Gold workspace reports ........................... 1076

Using WhatsVirtualWelcome to Ipswitch WhatsVirtual ................................................................................................................. 1080 Welcome to Ipswitch WhatsVirtual ..................................................................................................... 1080 Using WhatsVirtual ................................................................................................................................................ 1081 STEP 1: Purchase and enable the WhatsVirtual license ............................................................... 1081 STEP 2: Create Credentials and Perform Discovery ....................................................................... 1081 STEP 3: Manage and monitor virtual devices .................................................................................. 1087 STEP 4: View the WhatsVirtual maps .................................................................................................. 1097 STEP 5: View the WhatsVirtual reports............................................................................................... 1099

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Other PluginsUsing WhatsConfigured ...................................................................................................................................... 1102 Welcome to WhatsConfigured ............................................................................................................. 1103 Accessing WhatsConfigured Features in WhatsUp Gold ............................................................ 1104 Using WhatsConfigured reports .......................................................................................................... 1105 Using Task Scripts...................................................................................................................................... 1108 Using Tasks .................................................................................................................................................. 1111 Using Policies .............................................................................................................................................. 1123 Using Archive Search ............................................................................................................................... 1127 About Device Properties - Tasks .......................................................................................................... 1129 Using Alert Center with WhatsConfigured ...................................................................................... 1132 Managing WhatsConfigured and TFTP services ............................................................................ 1134 The WhatsConfigured Custom Script Language ........................................................................... 1135 Using WhatsConfigured Comments................................................................................................... 1137 Using WhatsConfigured Variables ...................................................................................................... 1138 Using WhatsConfigured Commands.................................................................................................. 1141 Script Examples .......................................................................................................................................... 1153 About the WhatsConfigured Custom Script Language............................................................... 1154 Task Status ................................................................................................................................................... 1154 About the WhatsConfigured Diff Viewer .......................................................................................... 1155 Using WhatsConnected ....................................................................................................................................... 1157 WhatsConnected Task Log .................................................................................................................... 1157 WUG Device Viewer .................................................................................................................................. 1159 Using ELM Reports ................................................................................................................................................ 1165 Using Event Log Management (ELM) Reports in WhatsUp Gold ............................................. 1166

About the Dashboard Screen ManagerIpswitch Dashboard Screen Manager overview ......................................................................................... 1173 How does the Dashboard Screen Manager work? .................................................................................... 1174 What is a Dashboard playlist? ............................................................................................................... 1174 Installing the Dashboard Screen Manager ................................................................................................... 1175 Opening the Dashboard Screen Manager ....................................................................................... 1176 Configuring a Dashboard Screen Manager playlist................................................................................... 1176

Copyright notice

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WhatsUp Gold OverviewIn This ChapterWelcome to Ipswitch WhatsUp Gold........................................................... 17 WhatsUp Gold editions .................................................................................... 19 New in Ipswitch WhatsUp Gold ..................................................................... 23 Sending feedback............................................................................................... 23 Finding more information and updates ..................................................... 23 Getting Familar with WhatsUp Gold............................................................ 25

Welcome to Ipswitch WhatsUp GoldWelcome to Ipswitch WhatsUp Gold, the powerful network monitoring solution designed to help you protect your changing business infrastructure. WhatsUp Gold provides standardsbased monitoring of any network device, service, or application on TCP/IP and Windows networks. WhatsUp Gold lets you discover devices on your network, initiate monitoring of those devices, and execute actions based on device state changes, so you can identify network failures before they become catastrophic.

Discovery and MappingThe WhatsUp Gold roles-based discovery process searches for devices on your network and helps determine the type of device based on the device attributes. Device roles do two things: Specify the criteria that a device must match to be identified as the device role. Specify the monitoring configuration that is applied to the device when it is added to WhatsUp Gold.

After devices are discovered, you can add them to the WhatsUp Gold database and view monitored devices as a list of devices or as a graphical map.

Polling/ListeningWhatsUp Gold actively polls devices to determine their status. You can use active monitors to poll services on a device and passively listen for messages sent across the network. Performance monitors track device performance by checking and reporting on device resources, such as disk, CPU, and interfaces. 17

Ipswitch WhatsUp Gold User Guide

Actions/AlertsDepending on the responses received from polling, WhatsUp Gold fires actions to notify you of changes on your network. Actions aid in problem resolution through assorted options such as email and cell phone alerts, or service restarts. In addition to actions, WhatsUp Gold Alert Center notifies you of issues on passive and performance monitors, the WhatsUp Gold system, and WhatsUp Gold Flow Monitor through user-configured thresholds and notification policies.

Logs and DashboardsLogs ensure 360-degree visibility into network status and performance, and historical data for devices and monitors. Dashboard reports let you focus on segments of the network and create your own views of report data. These views position crucial network data in one location, which allows for quick and easy access.

WhatsUp Gold InterfacesWhatsUp Gold offers two user interfaces, the Windows console interface and the web interface, which offer similar functionality. You can accomplish discovery and mappingon the console or web interface, then setup of monitors and dashboard views, users and permissions, and do day-to-day monitoring on the web interface. Windows console interface. The console is a Windows application, through which you can configure and manage WhatsUp Gold and its database. Web interface. The web interface provides access to WhatsUp Gold functionality (via HTTP or HTTPS) from a web browser. Mobile interface. You can now conveniently view your network's status from a mobile device at any time through WhatsUp Gold Mobile Access. 18

Ipswitch WhatsUp Gold User Guide

WhatsUp Gold editionsWhatsUp Gold is available in four editions. Each edition tailors WhatsUp Gold's features to meet the diverse needs of WhatsUp users, from small networks to those spanning multiple geographic locations. WhatsUp Gold Standard Edition provides core network management features. WhatsUp Gold Premium Edition provides all of the network management capabilities of WhatsUp Gold Standard Edition, plus advanced management for Microsoft Exchange, Microsoft SQL Server, and SMTP email servers. Premium Edition also includes several features that let you monitor performance data in real time, as well as support for application monitoring using Microsoft's WMI. WhatsUp Gold MSP Edition gives managed solution providers the ability to use all of the features of WhatsUp Gold Premium Edition to monitor their customers' remote networks from a central location in the managed solution provider's network operations center. Managing multiple company networks at once has never been easier. WhatsUp Gold Distributed Edition extends the features of WhatsUp Gold Premium Edition to companies whose networks are segmented across multiple geographic locations. WhatsUp Gold Distributed Edition can detect issues at any of the company sites and then report the issue to the affected site and to a central location.

Each edition includes a different set of features. The table below shows which features are available in each edition. If a feature is not shown in the table, it is available in all editions.Standard Premium MSP Distributed Edition Edition Edition Edition

Application and Hardware Management Monitor Microsoft Exchange Monitor SQL Server and MySQL Monitor applications via WMI Monitor device hardware, such as cooling systems, power supplies, and temperature monitors Monitor printers and APC UPS devices Monitor web content Monitor device network statistics 19

Ipswitch WhatsUp Gold User Guide Standard Premium MSP Distributed Edition Edition Edition Edition

Monitor device file and folder properties Monitor email and FTP servers Monitor wireless access points (WAPs) Monitor Unix/Linux environments over SSH Real-time Monitoring View real-time data about devices in logs and Dashboard reports Quickly access real-time data via InstantInfo popups Monitor performance data with the Web Performance Monitor View real-time information about tasks running on a device using the Web Task Manager Distributed Monitoring Monitor devices on networks segmented across multiple geographic locations View report data from multiple remote sites from one central location

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Ipswitch WhatsUp Gold User Guide

Optional Plug-ins WhatsUp Gold Flow Monitor. This plug-in provides insight into how efficiently your network is performing and how bandwidth is utilized, giving you detailed information to assess network quality of service and quickly resolve traffic bottlenecks. For more information, see the WhatsUp Gold Flow Monitor User Guide on the WhatsUp Gold web site (http://www.whatsupgold.com/NetFlowMonitor). WhatsUp Gold WhatsConfigured. This configuration management plug-in automates, and reduces the time and effort required to backup, compare, and upload configuration files for networking devices and alerts when configuration changes are detected. For more information, see the WhatsUp Gold web site (http://www.whatsupgold.com/). WhatsUp Gold WhatsVirtual. This plug-in lets you monitor virtual environments using WhatsUp Gold. The WhatsVirtual plugin provides WhatsUp Gold with the ability to discover, map, monitor, alert, and report on virtual environments. For more information, see the WhatsUp Gold web site http://www.whatsupgold.com/WhatsVirtual. WhatsUp Gold VoIP Monitor. This plug-in delivers the ability to monitor and report on your network's capacity to support and maintain acceptable performance for VoIP call quality. For more information, see the WhatsUp Gold web site (http://www.whatsupgold.com/products/Voip_Monitor).

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Ipswitch WhatsUp Gold User Guide

Optional applications WhatsUp Gold WhatsConnected. This plug-in is a Layer 2/3 network mapping tool that discovers, maps and documents your network down to the individual port, making it simple to visualize the physical topology and understand device interconnections. For more information, see the WhatsUp Gold web site (http://www.whatsupgold.com/products/WhatsConnect ed). Access from mobile devices WhatsUp Gold Mobile Access. Allows you to conveniently view your network's status from a mobile device at any time. For more information, see the WhatsUp Gold Mobile Access User Guide (http://www.whatsupgold.com/wug15ma). WhatsUp Gold optional plug-ins are available for use with any of the WhatsUp Gold editions. These plug-ins broaden your monitoring and reporting capabilities to give you a more complete picture of your network and its many components. For more information, see the WhatsUp Gold web site (http://www.whatsupgold.com/). WhatsUp Gold Flow Monitor plug-in for WhatsUp Gold leverages Cisco NetFlow, sFlow, and J-Flow data from switches and routers to gather, analyze, report, and alert on LAN/WAN network traffic patterns and bandwidth utilization in real-time. It highlights not only overall utilization for the LAN/WAN, specific devices, or interfaces; it also indicates users, applications, and protocols that are consuming abnormal amounts of bandwidth, giving you detailed information to assess network quality of service and quickly resolve traffic bottlenecks. WhatsUp Flow Monitor protects network security by detecting virus and worm activity on the network. Comprehensive reporting takes the raw real-time network traffic data from routers and switches and presents you with useful information to understand trends, utilization, and where network bandwidth is consumed. For more information, see the WhatsUp Gold Flow Monitor User Guide on the WhatsUp Gold web site (http://www.whatsupgold.com/NetFlowMonitor).

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Ipswitch WhatsUp Gold User Guide

WhatsUp Gold WhatsConnected plug-in for WhatsUp Gold provides layer 2/3 network discovery and topology mapping to visually depict device connectivity down to the individual port. It also employs deep device scanning that provides detailed Information about discovered devices in a simple device list view, a device category view, and a detailed topology view. You can publish any of the network maps as a network diagram in Microsoft Visio