COMM-827-UHS (10/20) Dear Health Plan Member: Welcome to BlueCross BlueShield of Tennessee. Once your coverage begins, you’ll get access to special programs and tools that can help you get the most from your benefits. What’s Included in this Welcome Packet? Your Member ID Card It’s official! We’ve included your new Member ID card in a separate envelope. Starting January 1, you'll need to show this card anytime you get medical care. If you chose family coverage, we sent two cards. If you need more cards, please give us a call at 1-888-294-2839. Your Member Guide Your Member Guide gives you information about your health plan, plus extra perks like discounts on services and products your medical plan doesn't cover. We know you may have questions that go beyond what's in your Member Guide, so we've also created a member site just for Universal Health Services * employees. Visit bcbst.com/members/uhs to see your benefits and find answers to common questions. You can also visit BlueAccess SM , your secure member portal, to learn more about your health coverage and extra benefits. After you register, you’ll be able to: • Check on a claim or a prior authorization request. • Estimate the costs of common medical services. • Order replacement or additional Member ID cards. • View and print your Claim Summary. • Find members-only discounts on health and wellness products and services. • Let us know if you or any dependents have other health insurance coverage so we can help you get the care you need. Your Wellness Benefits This helps you learn more about how your wellness programs can help you stay healthy. We’re here to help. If you have questions, please give us a call at 1-888-294-2839. We’re here Monday through Friday from 8 a.m. to 8 p.m. ET. Best of Health, Your Member Care Team *The term “Universal Health Services, Inc. (UHS)" refers to Universal Health Services, Inc. and its subsidiary companies. “UHS employees” refers to employees of subsidiaries of Universal Health Services, Inc.

What’s Included in this Welcome Packet? · Welcome to BlueCross BlueShield of Tennessee. Once your coverage begins January 1, you’ll get access to special programs and tools that

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Page 1: What’s Included in this Welcome Packet? · Welcome to BlueCross BlueShield of Tennessee. Once your coverage begins January 1, you’ll get access to special programs and tools that

COMM-827-UHS (10/20)

Dear Health Plan Member: Welcome to BlueCross BlueShield of Tennessee. Once your coverage begins, you’ll get access to special programs and tools that can help you get the most from your benefits. What’s Included in this Welcome Packet? Your Member ID Card It’s official! We’ve included your new Member ID card in a separate envelope. Starting January 1, you'll need to show this card anytime you get medical care. If you chose family coverage, we sent two cards. If you need more cards, please give us a call at 1-888-294-2839.

Your Member Guide Your Member Guide gives you information about your health plan, plus extra perks like discounts on services and products your medical plan doesn't cover. We know you may have questions that go beyond what's in your Member Guide, so we've also created a member site just for Universal Health Services* employees. Visit bcbst.com/members/uhs to see your benefits and find answers to common questions. You can also visit BlueAccessSM, your secure member portal, to learn more about your health coverage and extra benefits. After you register, you’ll be able to:

• Check on a claim or a prior authorization request. • Estimate the costs of common medical services. • Order replacement or additional Member ID cards. • View and print your Claim Summary. • Find members-only discounts on health and wellness products and services. • Let us know if you or any dependents have other health insurance coverage so we

can help you get the care you need.

Your Wellness Benefits This helps you learn more about how your wellness programs can help you stay healthy. We’re here to help. If you have questions, please give us a call at 1-888-294-2839. We’re here Monday through Friday from 8 a.m. to 8 p.m. ET.

Best of Health, Your Member Care Team *The term “Universal Health Services, Inc. (UHS)" refers to Universal Health Services, Inc. and its subsidiary companies. “UHS employees” refers to employees of subsidiaries of Universal Health Services, Inc.