An Introduction To

Helprace Help Desk, Community and Feedback Tools

Helprace, noun [help∙reɪs]A competition in which participants strive to provide the bestcustomer service.

Helprace

Helprace is an all-in-one customer service application that allows com-panies to finally make their customers

happyWhat is Helprace?

Helprace

How did we start?It all began in 2011 when Gregory

Koldirkaev, after developing a handy knowledge base application, decided,

companies need HELP...

Helprace

2011 2012 2013 2014What are we up to?

Helprace is founded in 2011

Online Community Launched

Feedback Widget for Community Launched

Knowledge Base Launched

Helpdesk Launched

Helprace

What can you do with Helprace?introducing a world-class interface

Helprace

Internal notes allow agents to solve tickets together

Business rules dictate how Helprace deals with these tickets

Filters dictate what type of tickets your agents see

1. Manage your cases

Helprace

Engage with your forum users directly from the admin panel

Share valuable information with your users using your knowledge base

2. Interact with your customers

Helprace

Moderate your community without the need of a full-time forum manager

SSL Security means that user profiles and activities are always protected

3. Worry-free operation

Helprace

Muitiple Branding allows you assign support portals to all your products

Spaces can be private, fea-turing confidential data,clients or contracts

4. Company-wide support

Helprace

Users can be added, invited, blocked. Permissions can be changed, on the fly

5. Manage participants

Helprace

Add content easily and deliver consistency your customers want.

6. Everything at your fingertips

Helprace

What do your customers see?a company that cares

Get valuable feedback from those who matter most: your users.Helprace features an engaging 4-category feedback interface.

Helprace

Helprace

And lots, lots more.. Customers solve their own issues and your support gets a deserved break

Helprace

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Find out more at...

www.helprace.com

facebook.com/helprace twitter.com/helpracing

plus.google.com/+helprace linkedin.com/company/helprace

1-877-744-1221