What does Service User Involvement mean in 2014?

Sarah TuckerProgramme Manager

and Maddy KingProject Worker

Structure of the dayProgramme

10.30am Coffee and Registration

11.00am Welcome and Introduction to the Workshop Sarah Tucker, Programme Manager, Maddy King, Project Worker, Quality Network for Forensic Mental Health services

11.10am Service User Contribution to Secure Service Quality ImprovementSarah Markham and Roger Sharp, Service User Experts, Quality Network for Forensic Mental Health Services

11.40am Creating a Culture of Involvement in a Forensic SettingMaxine Foster, Senior Occupational Therapist, Laura Hadley Senior Occupational Therapist Recovery & Social Inclusion Worker, Leeds and York Partnership NHS Foundation Trust

12.10pm Service User Involvement: Experiences of Patient Led AuditEllie Moore, Complaints and Clinical Audit Officer, Dylan Tibbs, Trainee Education Co-ordinator, Claire Linsdell, Student Social Worker and Service User Representatives, Kneesworth House Partnerships in Care

12.40pm Lunch

1.40pm Small Group Discussion

3.00pm Feedback to Large Group

3.45pm Final Plenary

4.00pm Close

Why is service user involvement an area of focus?•Cycle 7 2012/2013 - Many services struggled to meet

standards relating to service user involvement

•Service users in 12% of the services reported that they do not feel their feedback is used to improve the quality of the unit.

•12% of services partly met or did not meet the standard stating that there is evidence of service user involvement in all aspects of the service including their own care plan.

•Service users in 43% of the services reported that they are not involved in the writing of CPA reports, including future/discharge planning prior to the CPA meeting

•26% of services, the service users reported that they are not shown a copy of the final draft report after the CPA meeting and/or do not have the opportunity to add their views at this stage.

•Service users at 12% of services also reported that they are only invited to part of their CPA meetings and service users at 17% of services reported that they are not always able to discuss who they would like to invite to the meeting.

QNFMHS Response

Recommendation 1: Service User Involvement

Prioritise the collection of feedback from service users and carers ensuring this informs service development and that this is fed back to service users and carers.

Ensure service users are involved in all aspects of the CPA process, including reading and helping write the report, prior to and after the meeting, having the opportunity to add their views and being included in all parts of their CPA meeting.

What will the Quality Network for Forensic Mental Health Services do?

Hold a workshop on service user involvement

Publish a themed edition of the newsletter addressing Service User Involvement to facilitate the sharing of good practice and information across the network.

Why is service user involvement important to QNFMHS?

• Service User Expert Coordinator− Point of contact within team about any service user expert queries− Coordinate project link people within the team− Raise service user feedback in weekly team meetings− Facilitate quarterly support meetings− Ensure that there is service user input into newsletters− Oversee the arrangement of annual work review meetings

• Important to the Quality Network Team− Enthusiastic and large Team of SUE− Developments for the future – e.g. consultancy− Tokenism vs. Meaningful involvement

What does Service User Involvement mean in 2014?