Western Australian Electoral Commission

Strategic Plan 2015 – 2019

Strategic Plan 2015 – 2019 | Western Australian Electoral Commission 2

Message from the Electoral CommissionerThe Western Australian Electoral Commission is committed to ensuring that Western Australia’s electoral system meets the highest standards of independence, impartiality and reliability.

This strategic plan sets out those values as well as the Commission’s key strategies for the next five years. Our effectiveness over that period will be governed by a number for factors: the expertise and professionalism of our staff; efficient planning and operating systems; and the external environment. In that context, we are committed to investing in our people and ongoing systems development, as well as to engaging with stakeholders and electors to maximise participation in the various elections and polls conducted by the Commission.

In each of the five years of this plan, the Commission will develop annual operational plans for the entire organisation and for each functional area. These plans will incorporate specific activities and initiatives that align with the broader strategies documented here.

David Kerslake

Electoral Commissioner

PurposeTo provide all Western Australians with accessible, efficient and high quality electoral and enrolment services.

Values 9 Independence – How we are perceived by others We act at all times with integrity, independence, impartiality and transparency

9 Professionalism – How we go about our work We work to the highest standards by being ethical, accurate, reliable and efficient

9 Respectful – How we treat others & expect to be treated We focus on being courteous, honest and fair in all our dealings

9 Customer Focused – How we deliver our services We strive to understand customers’ needs, honour our commitments and build effective relationships

9 Continuous Improvement – How we move forward & work better We continually review our systems and practices and seek to remain progressive and innovative

9 Teamwork – How we work together & in collaboration with others We build a positive work environment and successful relationships through teamwork and cooperation

Strategic Plan 2015 – 2019 | Western Australian Electoral Commission 3

Electoral Awareness and EngagementObjective: To increase community awareness of electoral services and promote active participation in elections.

Strategies:

9 Be innovative and progressive in promoting community awareness and understanding of electoral services and elector obligations

9 Conduct effective educational programs to improve electoral awareness and participation

9 Actively advocate the importance and value of democratic processes and participation

Our Customers and StakeholdersObjective: To build and maintain effective relationships with our customers and other stakeholders.

Strategies:

9 Continually develop and improve our services based on customer and stakeholder feedback

9 Communicate effectively and consistently using a variety of mediums

9 Actively inform customers and stakeholders about our services and products

Election ManagementObjective: Conduct elections and polls efficiently and in compliance with applicable legislation, regulations or rules.

Strategies:

9 Apply effective project management practices to the conduct of all elections

9 Continually review and evaluate election legislation, regulations, rules, policies and practices to ensure continuous improvement

9 Research and develop innovative systems and practices to deliver improved customer services and operational efficiencies

9 Incorporate customer and stakeholder feedback in our election planning and review processes

Electoral Roll Management Objective: To manage and maintain the integrity of the State electoral roll, improve enrolment participation, and provide quality roll products.

Strategies:

9 Engage with Western Australians to promote and increase enrolment participation

9 Continually review and improve enrolment and roll maintenance policies and procedures

9 Ensure quality and compliance requirements are met with all roll products and services

Our Objectives and Strategies

Our PeopleObjective: To attract and retain competent and committed employees.

Strategies:

9 Provide a professional and flexible work environment

9 Offer career development opportunities through training, succession planning and mentoring

9 Recognise and acknowledge staff achievements

9 Improve employee skills by encouraging job sharing and mentoring

Our OrganisationObjective: To develop an organisation that supports innovation and continuous improvement.

Strategies:

9 Encourage the sharing of ideas and facilitate effective knowledge transfer and management

9 Incorporate stakeholder feedback in our planning and process improvement activities

9 Maintain a quality assurance program

Level 2, 111 St Georges Terrace Perth WA 6000 GPO Box F316 Perth WA 6841

Phone (08) 9214 0400 or 13 63 06 Email waec@waec.wa.gov.au Website www.elections.wa.gov.au Fax (08) 9226 0577

National Relay Service (NRS) TTY: 133 677 then ask for (08) 9214 0400

Indicators of Our Performance 9 Annual certification of our KPIs by the Auditor General

9 Maintaining ISO certification of our election management systems and processes

9 Feedback from staff, clients and stakeholders

9 Achievement of targets set down in annual operational and branch plans

9 The timeliness and cost effectiveness of our services