WeP Print & Save Services

8/8/2019 WeP Print & Save Services

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Business Printing OutsourcingBusiness Printing Outsourcing

Services from WePServices from WeP

WeP Peripherals ltd( new name for Wipro ePeripherals Ltd)


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Commenced operations in 1986 as the Peripherals division of

Wipro Infotech

Have an enviable record of 20 years of continuous growth and

profits since inception.

Manufacturing unit at Mysore, Hyderabad and Himachal Pradesh

Strong customer base with more than 700,000 end customers

including 300 large Corporate customers, with an A/L turn over of450 crores

Service sold directly in 57 cities & supported on site across 863locations in the country

Recently awarded by NASSCOM and CSI as the Best IT User forour initiatives

Highly talented and motivated employees

Rated as the Best IT Indian Hardware employer in the country

by Dataquest

Among the Top 20 Best IT employers in the country

WeP Peripherals Ltd.WeP Peripherals Ltd.


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WeP Print & SaveWeP Print & Save B P O FrameworkB P O Framework

V I

A C

L 2 I

U C

E I

O

FF

E

R

I

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G

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T

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SService Delivery - INFRASTRUCTURE

Call Centre 7000+ engineers150+ locations ASP support

ISO

6 W

B

E

S

T

P

R

A

C

T

I

S

E

S

Measurement of costs

Recurring Cost Savings

Country wide Support

No Capital Cost

No Product Obsolescence

Maintenance Free

Free Consumables

Onsite Services

Offsite Services

Onsite Print Shops

(end to end operations)

Onsite Variety Printing

Collaboration Proposals

(WeP Print Point n/w)

Remote Printing Services

Existing Asset Buyback

WeP Touch engineers

Remote Statistics Collector

User wise Print Accounting

E-enabled business

processes

SERVICE REACH & FLEXIBLE OFFERINGS


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Measurement of costs

Recurring Cost Savings

Country wide Support

No Capital Cost

No Product Obsolescence

Maintenance Free

Free Consumables

Free Management Time

WeP s Business Printing OutsourcingWeP s Business Printing Outsourcing --

SLAs

Asset UtilisationRedeployment of technology

Printing Uptime Delivery

Our Approach


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Top 80% - Industry distribution

15%

15%

14%

12%

11%

10%

6%

4%

13%

Mfg.

BFSI

Software

Services

e-Publishing

Govt.

Textile

Pharma

Others


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Year on Year Performance (Rs. Mn)

16

58

152

256

'02 03

'03 04

'04 05

'05 06


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WeP Service Coverage

863 Location services coverage in India

2657 Customers

5246 Printer Installation Base


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Call Centre ServicesCall Centre Services (Toll Free 800 )(Toll Free 800 ) Managing 500 calls per day

across the country among

2657 customers Spread of Service ranges

from Single location supportto 863 locations

One point ref. Printer SerialNumber

Any user on the n/w can call

Centralised co-ordination forenhanced productivity anduptimes

Auto escalations

Closure only after speaking toactual user

Printer Uptime 99.3%

Post Call Surveys

UserCall using Toll Free Number

Call ID to Customer

ASP Allocation & Intimation

Auto Escalations

ASP Call Completion

Call Closure

Confirmation

With the user


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Service Deliverables (Actual Data)Service Deliverables (Actual Data)

SUPPORT- SDCO

59%90% 88%77%70% 87% 88%88.50%87%87%89% 89% 88% 84 %

92%87 %

50 %100%

TO NER - SD C O

9 0 %9 3%

9 1% 8 9 %8 7% 8 6%

9 0 %8 5%8 9 %

9 1%

9 5%9 4 %

9 6%9 3%9 3%

8 4 %8 3%

8 8 %

9 3%

9 8 %

M a r J un S e pt D e c J a n' 5 F eb '5 M a r ' 0 5 A pr i l '0 5 M a y' 0 5 J un '0 5 J ul y ' 0 5 A ug '0 5 S e p' 0 5 O c t '0 5 N ov '0 5 D e c '0 5

Printer Uptime

98.10%

98.50%

99.00%

99.35% 99.24% 99.13%99.30%

99.00% 99.00%

99.30%99.30% 99.30% 99.23%99.29%99.26%99.33%

97.00%

97.50%

98.00%

98.50%

99.00%

99.50%

Mar'04 Jun'04 Sept'04 Dec'04 Jan'05 Feb'0 5 Mar'0 5 Apr'05 May'0 5 Jun '0 5 July'05 Aug'05 Sept'0 5 Oct'05 Nov'0 5 Dec'05


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88%89%90%91%92%93%94%95%96%97%98%99%

100%

rJ

t05

Apr

05

J

05

Aug'05

Oct'05

Dec'05

Over ll t

it ePP&S

Response

Ti e

Ti eCom ittm ents

Tim e Taken to

Repair

Post Call Survey ( Satisfied)Apr May Jun Jul Aug Sep Oct Nov Dec Jan'05 Feb'05 Mar'0 5 Apr'05 May'05 Jun'05 July'05 Au g'05 S ept' 05 O ct'05 Nov'05 Dec'05

Overall Sat

it

ePP&S 99% 99% 97% 99.2% 99.2% 99.8% 99.1% 99.8% 100.0% 100.0% 99.7% 99.9% 99.9% 99.6% 99.9% 99.8% 99.6% 99.0% 99.9% 100.0% 99.9%

ResponseTime 97% 98% 97% 98.7% 99.1% 99.8% 99.1% 99.8% 100.0% 100.0% 99.7% 99.9% 99.8% 99.5% 100.0% 99.8% 99.6% 99.0% 99.9% 100.0% 99.8%

TimeComittments 96% 98% 96% 98.8% 98.3% 98.7% 99.0% 99.6% 99.9% 100.0% 99.7% 99.9% 99.8% 99.5% 99.9% 99.7% 99.6% 99.0% 99.9% 100.0% 99.8%

TimeTaken toRepair 98% 98% 96% 99.1% 99.2% 99.7% 99.1% 99.8% 100.0% 100.0% 99.5% 99.8% 99.8% 99.6% 100.0% 99.8% 99.6% 99.0% 99.9% 99.8% 99.9%

Post Call Survey Trends


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Call Log in Trend

2520

2657 2657 2641

3133

3489

3009

3269

424

1470 14001509 1469

1391 1436 1406 1421

17671884

1463

1737

123

1029 963 9991048

1156 12141238 1218

13641601 1546 1527

4 3 12 6 0 2 3 5 10 3 3 7 13 2 2 4 0 5

2243

1937

1597

551

2365 2458

2550

23682518

2502

150614401360

11981099925877

727

495

950

0500

1000

1500

20002500

3000

3500

4000

Total

Calls

Support

Toner

CCQRP

Call Log In Trends


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e-Enbled Infrastructure for Monitoring

Call Logging

Call Closure Order Processing

Printer Supplies

Printer Installatino

Invoicing

Churn

Consumable Supply

Spares Supply

Support Calls

Measurement

Customer Call Response Time

Printer Up time Same Day call Completion

Quality of Service

Post call Survey Customer

Customer Satisfaction Survey

Service DriversService Drivers


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Components of Printing Services

Printers (Mono/Colour/Production) Printing at Customers place/WeP Print Centre

MFP

Maintenance

Consumables

Manpower

Pre Printing & Post Printing full fillment

requirement


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Service Contract -Parameters

A long term contract is signed with the outsourcing

partner

Ownership of IT asset is either transferred or remainswith customer

Outsourced partner manages the IT infrastructure of

the customer Customer pays a fixed charge on a monthly basis

Payment terms could be in advance or arrears


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What our customers have to say

Eureka Forbes

I am the only EDP person in Chennai. I also look afteroperations in Kerala. If I am on tour and there is someproblem with the PC, printer etc., nobody else can act andresolve the problem.

Maintenance is critical to us. We had bought a HP printerearlier which had become obsolete and I did not know what

to do with it. Even under the buy back option, the priceoffered was very less.

Kotak Mahindra Primus Ltd. - We did not want the administrative headache.

In case we would have bought laser printers

There are breakdowns anytime and we have to run after them Replacement cost on spares is very high

Not all parts get replaced under warranty

We need to stock toners

Therefore we decided on outsourcing printing. This is a verygood service.


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What our customers have to say

Blue Star When we set up local area network in our offices, we had high

printer to PC ratio (6.5:10). The ideal ratio could be 3:10 On most of the printers in the set up then, the running cost was

very high.

We have a profit centre concept and so to save on the runningcost, some users would compromise on the quality (use refilledconsumables). The result was that the printers used to fail very

often. Some of the printers from the existing set up were aging andso needed replacement.

We wanted to get rid off obsolescence costs and so we decided onoutsourcing Printing Services. With outsourcing, I am notconstrained by existing infrastructure or investments. I can think ofnew options

Why WeP ? WeP has the exact business model which we wanted. All others aretrying to adopt it.

We have replaced all our existing printers with WeP P&S service.


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Customer experience

Customer : ICICI Cash Management Services

Application Payment products to corporate customer

WeP print & save is an integral part of the product to printinstruments of payment

Why WeP Print & Save ?

ICICI wanted to reduce the capital cost of their paymentproduct

WeP print & save is ideal because it comes at ZERO capitalcost

And the customer pays on a pay-per-use basis for theinstruments printed

Cost saving to ICICI WeP print & save has helped us save 15-20% as against a

printer purchase


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Customer experience

Customer Aviva Life Insurance

Applications Policy printing

Business printing

Why WeP Print & Save ?

No capital expense very welcome at Aviva Multi-locational support

Releases IT managers time from managing printers

Cost saving All our calculations clearly indicate a cost saving to the

enterprise


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State of Tamil Nadu wanted to issue 1.90 Crore Family Cards to the citizens in the

state

Project was to be completed in two phases

1st Phase was to issue 40 Lac cards, 2nd phase was to issue 1.5 Crore Family Cards

Set up the print Centre at ELCOT premises

Deploy manpower

Complete the print job on a strict time schedule

Procurement of three types of papers, Off set Printing, Cutting and Laser Printing

Print Center at Customer Premises to handle 10 Lac prints a day

Run the print centre 24/7

Govt. of Tamil Nadu Family Cards


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DRIVING LICENCE PROJECT at Tamil Nadu

TOTAL 74 RTO CENTRES OPERATED BY WeP IN CO-ORDINATION WITH ELCOT

UNIFORM QUALITY

PLASTIC CARDS

UNIFORM SOFTWARE

REDUCTION IN TIME TAKEN FOR ISSUING CARDS

CO-ORDINATION WITH ELCOT ( NODAL AGENCY OF TAMILNADU)

Key Benefit Estimated Savings of Rs. 1.2 Crores per annum for TN


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First time introduction of laser printing for electoral roll

Complete Laser Printing of the Electoral Rolls

Setting up of capacity of 10 Lac Prints per day exclusively for Election Commission

work

Bringing time efficiency and cost effectiveness in the overall project

Improved quality of final output

Estimated Saving - Rs. 2.8 Crore for Kerala Election Commission

Election Commission Photo Electoral Roll


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Family Card Andhra Pradesh

TOTAL 46 DPL Centers to be Set Up in the City of Hyderabad

Project Duration 3 Months

10 Lakh Family Cards Issued

TOTAL 46 DPL Centers Set Up in the City of Hyderabad

500 People Deployed

UNIFORM QUALITY

Key Benefit Strong Processes, Delivery Deadline, Uniform quality


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Project Locations : HYDERABAD/CHENNAI

Project Duration 3 Months

25 Lakhs Challans/Scrolls to be digitised

Process

Prescanning Scanning

DMS

Delivery in specified Format

Manpower and equipment set up for a daily commitment to the Department

Set up requisite processes

Around 80 People deployed at each place

Key Benefit Strong Processes, Delivery Deadline, Technological advantages

DIGITISATION INCOME TAX DEPT


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Why WeP ?Why WeP ?

850+ unique

customers

Over 7000

trained engineers

18 Yearsof Experience

IT services

150+ Support

Locations

Processes

oriented

service delivery - ISO,Six Sigma,

Strong

Technology

Partnerships

Stable

Reliable

Company


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Ashok Dash

WeP Peripherals Ltd

Basappa Complex,40/1A, Lavelle Road

Bangalore 560 001

E-Mail [email protected]

Contact : + 91 98 455 379 83

Documents

WeP Print & Save Services