Welcome to the Rehoboth/Seekonk Medical Center

The Best In Family Medicine, In A Location That’s Right For Your Family2/15 Qty. 200

Our Physicians

Rehoboth/Seekonk Medical Center538 Winthrop Street (Route 44)

Rehoboth, MA 02769508-336-9200 508-222-5511

www.rehobothseekonkmedicalcenter.org

Rehoboth/Seekonk Medical Center

Aff i l i a ted wi th S turdy Memoria l Hospi ta l

Dr. Megan DouglasMedical SchoolTulane University School of MedicineResidency TrainingUMass Medical School/UMass Memorial Medical CenterBoard CertifiedInternal Medicine and Pediatric

Dr. Steven FrankMedical SchoolNew England College of Osteopathic MedicineResidency TrainingRobert Wood Johnson Medical School/Robert Wood Johnson University HospitalBoard CertifiedFamily Medicine

Dr. Arbetta KambeMedical SchoolJefferson Medical CollegeResidency TrainingBrown University School of Medicine/Memorial Hospital of Rhode IslandBoard CertifiedFamily Medicine

Our board certified physicians believe developing good relationships with their patients is essential to their good health. That’s why they always take the time to talk to you and answer your questions. Preventive health is also important to these doctors. So, they will take care of you when you’re sick and work hard to make sure you stay healthy. Our comprehensive services include routine checkups, sick visits, immunizations, and preventive health and ongoing health maintenance.

From Sturdy Memorial HospitalFrom the parking lot in front of the Main Entrance,

turn right on Dunham St. Turn right on O’Neill Blvd.and then right on Park St. (one way), Rt. 118 South.

Continue on 118 South for approximately 3.3 miles.Turn right onto Anawan St. (still 118)

Turn right onto Route 44 (Winthrop St.)Follow Route 44 West for approximately 2.8 miles.

538 Winthrop Street is on the right

From SouthTake 95N heading toward Providence

Merge onto 195 East via exit 19 (E. Providence/Cape Cod)Take the Taunton Ave. exit (US-44) – Exit 4

Go straight and continue to follow US-44 EastTurn slight left onto Hall Street (US-44 East)

Turn right onto Taunton Ave./US-44 and continue to follow, crossing into Massachusetts

538 Winthrop Street is on the left

From NorthTake Rt. 24 South

Merge onto US-44 via exit 13B (toward Taunton)Turn left onto Taunton Ave. (US-44 West)

Turn right onto Winthrop St./US-44 West, about 11 miles538 Winthrop Street is on the right

From Southeast (Fall River, New Bedford, Swansea) Take 195 West via exit 4 (toward Providence, RI)

Take Rt. 114A exit – Exit 1 – Seekonk/Barrington, RITake the 114A ramp toward Seekonk

Turn slight right onto Fall River Ave./MA-114ATurn right onto Taunton Ave. and continue to follow US-44

538 Winthrop Street is on the left

Dr. Megan DouglasDr. Steven Frank

Dr. Arbetta KambeElaine Santos, NP

On-Call Physician Our practice provides 24 hour coverage through an answering service when the office is closed. If you have an emergency, call 9-1-1. If you need to speak with a physician during non-office hours, the answering service will page the physician who is covering and that physician will call you back.

Scheduling AppointmentsWe do our best to schedule appointment times that are convenient for you. Our receptionists will schedule your appointment with the appropriate doctor.

We save a limited number of same-day appointments for patients who have urgent issues.

To schedule an appointment, call 508-336-9200 or 508-222-5511.

Welcome to the Rehoboth/Seekonk Medical CenterOur goal is to provide the highest quality health care to our patients. We are providing the following information to you so that we can work together to meet your health care needs.

The doctors and staff at Rehoboth/Seekonk Medical Center are friendly and accessible – always ready to answer your questions, ease your concerns, and provide thorough, personalized care. If you have an urgent problem, we will try to see you within 24 hours. For problems that do not need immediate attention, we will arrange care within five business days.In addition to an easily accessible location, we also offer the convenience of extended office hours with appointments available throughout the day and on some evenings.

Office HoursMonday.................................................9:00am – 5:00pm.Tuesday.................................................9:00am – 8:00pm.Wednesday...........................................10:30am – 8:00pm.Thursday...............................................8:00am – 4:30pm.Friday.....................................................9:00am – 4:30pm.Saturday.................................................By appointment

Phone InformationOur main phone number: 508-336-9200.

Our phones are forwarded to an answering service at lunchtime each day between 12:00pm and 1:00pm.

Our phones are always answered by a receptionist. If you require medical advice, they will forward a phone message to your provider. The provider will review the message and either they or their Medical Assistant will return your call as soon as they are available.

Let Us Know How We Can Do Better!We strive to continually improve the service to our patients. We welcome your feedback through patient satisfaction surveys that we mail to our patients. We encourage you to fill them out when you receive them. You can also contact our Practice Manager to discuss any issues or concerns you may have.

We appreciate that you have chosen us to provide your health care. Thank you!

What To Bring To Your AppointmentAll patients should arrive 10 minutes early to check in at the front desk. We will ask for your insurance card each time you come, so we are absolutely sure we have your current insurance information. We will also verify your home address and contact information, and collect any co-pay due. A photo ID is required.

ReferralsMany health insurance companies require a referral from your primary care physician before seeing a specialist. If your insurance requires a referral, you must obtain it prior to your scheduled appointment. Please provide 72 hours notice for all referral requests.

Billing ProceduresWe submit billing claims to your insurance company within a day or so of your visit. This is why we ask to see your insurance card each time you see the doctor. Most insurance companies send payment and an itemization of any patient co-pays, co-insurance, or deductibles within a month. We then send you an invoice for these items, for which we expect prompt payment.

We recognize that some health expenses are unexpected. If you cannot pay the full amount at once, please be sure to call our billing office to set up a payment plan.

We also recognize that health insurance can be confusing. Our billing staff is available to help you with any questions.

Cell Phone PolicyWe ask that you please put your phone on vibrate when you enter the building.

Our Providers

To schedule an appointment, call 508-336-9200 or 508-222-5511

Appointment Notification If you cannot keep an appointment, we ask that you please call as soon as possible, preferably at least 24 hours before your appointment so we may reschedule your visit. Failure to do so may result in a broken appointment fee of twenty-five dollars. Repeatedly missed appointments may result in discharge from the practice. Providing us adequate notice gives us the opportunity to best serve all of our patients by being able to offer last minute appointments to those who may be sick.

The Best In Family Medicine, In A Location

That’s Right For Your Family

Release of Medical InformationFederal laws require all health providers to maintain patient privacy. For patients 18 years of age and older, no health information can be released to another party without the consent of the patient, even to a spouse or parent. We cannot release medical information without the patient (or parent/guardian) signing an authorization to do so. Please see our Privacy Policy for further information.